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1 room, 2 adults
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4550 La Jolla Village Dr, San Diego, CA, 92122, United States of America, ‏‎855-239-9484
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4.4 / 5Excellent

Score breakdown (from 841 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.6
4.0 / 5Excellent
"Great for golfing vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
All the great ammenaties that you would expect from Embassy Suites. The Staff was very friendly and helpful. This location lets you get on the highways quick and get to your golfing destination and to the beaches. Didn't understand paying each night for parking while not being downtown. Breakfast was great as usual but we had a few days where the buffet was not available and had only one cook to cover everybody and the line went slow.
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Golfing Guest from MO, Thank you and delighted that your recent stay was great, I hope you enjoyed the magnificent courses in around the county. We very much appreciate you congratulating the team here for delivering a friendly experience. Cheers and hoping that we will see you all again next year, or sooner. Tim
Other trip Jan 28, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun Mini-vacation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This is the second time we have stayed at this hotel. It is in a great location. We love the big suites. The snack time in the evening and the breakfast in the morning are great! The indoor pool is my kid's favorite. Will definitely stay there again!
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Stephanie, Delighted that your recent stay with your family was fun and that this is your second time visiting us. We all look forward to seeing you on round three and many many more. We appreciate you being our guest and will never take that for granted. Cheers Tim
Other trip Jan 20, 2015
Stephanie
US
5.0 / 5Outstanding
"A nice predictable stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a nice hotel for an extended stay with family. We did have one day where housekeeping did not make-up our room, but as soon as I told the front desk, they addressed the issue immediately. I feel like the parking should be included with the room price.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you and I appreciate your understanding for our hiccup during your stay through the suite keeping department, and appreciate you and you guest services team for getting this corrected. Looking forward to the next opportunity to welcome you and your family back. Cheers Tim
6 night family trip Jan 5, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel with great service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice Embassy, and I've stayed in quite a few of them. Rooms are very large and well- appointed. There was plenty of room for our family of 5 to spread out. Hotel was clean and the staff was very friendly ang helpful.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest and Traveler, Thank you all for being our guest and delighted that the team here, again, delivered a clean and friendly environment. Looking forward to the next opportunity to serve you. Cheers Tim
3 night family trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
VERY CLEAN PLACE EVERYONE WAS FRIENDLY. FRONT DESK WENT A EXTRA MILE FOR MY FAMILY PUTTING CHRISTMAS GIFTS IN ROOM FOR US!
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Fantastic and I remember the Christmas decorations that were stored in my office, it was very thoughtful of you to arrange this. So perhaps looking forward to the next holiday season to welcome you back. Cheers Tim
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"hotel review"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
plus- staff, hotel location, comfortable rooms Negative - parking $20, video in room-$20, extra rollaway $20.....$179 dollars should e enough--nickel and dime you every step....Food was ok but crowded
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you for being our guest and thank you for congratulating the team here and the hotel location. I am sorry for the additional charges but we truly try to maintain a very good value with the complimentary breakfast and evening reception. I do hope that you will allow us the opportunity to welcome you back. Cheers Tim
Other trip Jan 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Enjoyed stay very much"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed staying here. They were painting the portico upon arrival at 2pm, but they were so courteous we didn't mind. I like the idea that they have a rental car availability in the lobby, next time I will use the service. Across the lot is PF Changs - Yum! Don't like the additional fee for parking. Great breakfast, convenient too.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Catherine. Thank you and we thoroughly enjoyed you being our guest, the exterior enhancement project is complete and yes these chaps were very polite and I will pass that on to them. Hoping very much to see and welcome you back again. Cheers Tim
1 night business trip Dec 5, 2014
CATHERINE
US
4.0 / 5Excellent
"Nice suite if travelling with family"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pros: * Great breakfast spread * Great evening happy hour Cons: * High daily parking charges $22 * No free internet ( $11 per day)
Genuine Expedia guest review
Other trip Dec 31, 2014
Sudhir
US
1.0 / 5Poor
"Sucks! Toilet floor was dirty when we came in."
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
Not a good embassy hotel!Sucks! Toilet so dirty, water heater not working. Stingky bedding... check in dec. 23, 24,25. Not going back to this hotel. Nathan the manager nice person. David from the bar. Awesome guy!
Genuine Expedia guest review
Other trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect..our kids love it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excelent staff, breakfast very good. Prepare to pay for internet and parking.
Genuine Expedia guest review
Other trip Dec 31, 2014
Rich
US
5.0 / 5Outstanding
"Best hotel in San Diego. Very family friendly."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Staff very courteous, understanding, and thoightful. Like without asking staff turned TV to kids program while having breakfast. Love it!
Genuine Expedia guest review
Other trip Dec 29, 2014
Judy
US
4.0 / 5Excellent
"Love the suite"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
In town to see family in La Jolla. Convenient access to high way and beach.
Genuine Expedia guest review
Other trip Dec 29, 2014
Anne
US
5.0 / 5Outstanding
"Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice stay and amenities. Nice atmosphere throughout.
Genuine Hotels.com guest review
2 night business trip Dec 20, 2014
Beverly
US
4.0 / 5Excellent
"Embassy Suite-Good stay."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
It was nice. Only 2 issues were pillow case was dirty and bathroom sink faucet for the cold water would not turn, so we had to use the hot water. On the day we were leaving, we thought breakfast was ending at 10:30am (monday) but breakfast ends early on the weekdays (9am, we showed up at 9:20), and the manager saw us looking for food and he was very courteous into getting us cooked eggs, sausage and potatoes that were left over.
Genuine Hotels.com guest review
3 night family trip Dec 19, 2014
Vanessa
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is near shopping and 15 minutes from the beach or downtown. The breakfast served could benefit from more variety in what they serve hot.
Genuine Expedia guest review
Other trip Dec 27, 2014
DW
US
5.0 / 5Outstanding
"Wanted to stay more, it's that good."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Enjoyed my stay in the middle of the University City on the 10th floor, in a suite with a living room and a separate bedroom. The rooms are very clean and spacious, the views of the city are breathtaking, the beds are super comfortable. In general, it's very nice and relaxing, there is an indoor pool, outdoor spa, a restaurant, and as usual in Embassy Suites, there is a fish pond with koi fish. The breakfast was free, had a good selection of dishes, the omelets are custom made to order, and actually very tasty. And, the reception with free drinks, also very decent selection. All of that... for the price under $100. Unbeatable. Except, of course their parking is $22, that felt like a squeeze. Parking should be free.
Genuine Hotels.com guest review
1 night romance trip Dec 13, 2014
Alexei
US
5.0 / 5Outstanding
"Family Funday"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here because it was close enough to home, but far enough to feel like a mini vaca. Location is amazing! Across the street from shopping and down the street from Birch Aquarium, major plus... 5min drive to one of our all time favorite beaches. Indoor pool was just awesome for the girls and free drinks for mom and dad was quite pleasing after a fun filled day. Waking up to a full breakfast was just more than we could ask for. I don't know how this hotel makes money, but we are incredibly grateful for it! Definitely going back!
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Fambam, Fabulous stay-cation it seems and delighted that we were apart of your families memories during this recent visit. I think that you hit the nail on the head with regards to our location and amenities, thank you. Cheers and looking forward to the next opportunity to welcome back the entire fambam. Tim
Other trip Dec 16, 2014
fambam
US
5.0 / 5Outstanding
"All the comfort you want an more"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel is build atrium style with a big covered courtyard inside. There is a small stream with fish inside and a lot of life plants. Everything just makes you feel very welcome. Each room is a mini suite with a living area and everything was spotless. Absolutely one of the nicest and cleanest places we stayed at Two thumbs up all around.
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you, you described the hotel so so very well, we are indeed very fortunate to have a magnificent hotel and location and a team that delivers excellence in cleanliness and personality. Cheers again and look forward to the opportunity to welcome you back soon. Tim
Other trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Sweet, Quite, And Comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Comfy the hotel was clean and friendly.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Stephan, Could not have said it any better myself, and I work, live, and breath here!. I very much appreciate you being our guest and thank you for congratulating the team here, that is so very important to us as without brilliant people we are merely a hotel. Cheers Tim
2 night trip with friends Dec 5, 2014
stephan
US
4.0 / 5Excellent
"Good business hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Good business hotel. Located in the heart of the business district of SD. Westfield shopping center is right around the corner. Wonderful self-order comlementary breakfast
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you for being our guest and we are delighted that you found the location and facilities brilliant for your recent stay. Looking forward to the next opportunity to welcome you back. Cheers Tim
2 night business trip Dec 2, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very professional. They assisted us with a great room and made my 20 anniversary very special and memorable.
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Juan, Congratulations firstly for a magnificent twenty year anniversary and thank you for allowing us to be a part of this significant milestone. Here's to the 21st and beyond and hope we can be a part of your celebrations again. Cheers Tim
Other trip Dec 11, 2014
Juan
US
5.0 / 5Outstanding
"First time there and I loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice place for business trip or a family vacation
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you for allowing us the opportunity to welcome you for the first time recently and delighted that the team delivered excellence. We look forward to the next opportunity to say "Welcome Back". Cheers Tim
Other trip Dec 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel with a great value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great!! Loved the complimentary happy hour and breakfast!! Parking was cheap!! Really Great
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Mike, A massive thank you and we are delighted that you are our guest. We look forward to the next opportunity to welcome you back. Cheers Tim
1 night romance trip Dec 6, 2014
Mike
US
5.0 / 5Outstanding
"Love the location and suites"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is our second time at the hotel...love the location, friendly service and complementary breakfasts and snacks. This time we got a suite with one king bed, but I think I prefer the rooms with the double beds...little bit more spacious. The mini fridge in our room didn't work so well, but overall a very good experience.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you for allowing us the opportunity to welcome you back recently and delighted that you love this location, hotel, and team we all appreciate you. Cheers and looking forward to the next opportunity to welcome you back. Tim
2 night family trip Dec 5, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel except for hidden fees"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Embassy Suites was well run, the staff well trained and the stay pleasant. I think travelers should be aware that they charge $22/day for parking and $5/day for wifi.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear James, Thank you for being our guest and we very much appreciate your thanks to the team, my apologies for not informing you of the on-site parking fee's we certainly try to include these on every reservation platform and we will check to ensure this is indeed the case. Hoping very much to have the opportunity to welcome you back. Cheers Tim
7 night business trip Nov 30, 2014
James
US
4.0 / 5Excellent
"Holidays Shopping Escape"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great place to stay, enjoy with family and do chopping.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Francisco, Fabulous to hear that your recent stay was brilliant and that you found the fantastic open air Westfield UTC Mall across the street convenient. Looking forward to the next opportunity to welcome you back. Cheers Tim
1 night family trip Dec 6, 2014
Francisco
US
5.0 / 5Outstanding
"keep coming back..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a return trip to La Jolla for the Thanksgiving Holiday and we chose to stay at Embassy Suites for its central location and proximity to La Jolla village, the cove, the shores, and a short drive to downtown San Diego; not to mention the complementary made to order breakfast and manager's reception every evening with complimentary beer, wine, and selected mixed drinks for adults and snacks and juices for kids...
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Edgar, Thank you Thank you and we wish for nothing more than seeing you back again and again. We will never take you or other guests for granted and will continue to strive for perfection. Thank you again - Cheers Tim
2 night family trip Nov 27, 2014
Edgar
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Free Food, Free drinks = All Good, Everyone was very nice & it was clean
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Love it and thank you, I am delighted that you found the Embassy Suites legendary services (complimentary made to order breakfast and evening reception) very enjoyable and more importantly that the entire team were nice and delivered a clean environment. Cheers and looking forward to the next opportunity to welcome you back. Tim
Other trip Dec 5, 2014
A Traveler
US
5.0 / 5Outstanding
"The best hotel..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We absolutely love this place and don't know a better place to stay for the money.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Laria, Brilliant news that once again we delivered excellence, thank you for being our guest and we look forward to the next opportunity to welcome you back. Cheers Tim
1 night family trip Nov 29, 2014
Laria
US
5.0 / 5Outstanding
"Great place for families..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay. The best option for a suite if you have a family. Great breakfast and best value for the money.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Onuora, Delighted that your recent stay and experience was five (5) stars. We appreciate you and look forward to the next opportunity to welcome you back. Cheers Tim
2 night family trip Nov 26, 2014
Onuora
US
4.0 / 5Excellent
"Decent hotel with room for 5 in great part of SD"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel with friendly and accommodating staff. Room wasn't entirely clean (shower floor was very dirty and tub did not drain), but front desk employee was able to credit my incidentals ($22 for parking and $20 for roll away bed rental) in exchange.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you for being our guest and delighted that the team here delivered a great experience. I am terribly sorry for not delivering perfectly clean (your experience has been shared with our Suite Keeping Team), but glad that our team assisted in this matter. We certainly hope that we will have the opportunity to welcome you back. Cheers Tim
1 night family trip Nov 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice hotel I would stay there again"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The only ding I will give theM is that the hotel staff forgot the rollaway bed. We got it taken care of no big deal.
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Jason, Thank you for being our guest and must sincerely apologise for our missing your request for the additional roll-away bed during your stay, I was pleased to hear that our team did get this resolved but of course we all would prefer to deliver excellence. Thank you for allowing us the opportunity to continue to see and welcome you as our guest. Cheers Tim
Other trip Nov 24, 2014
jason
US
4.0 / 5Excellent
"Comfortable but strange beds"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Beds seemed smaller than doubles but larger than twins.
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear P1, Thank you for being our guest and I am delighted to hear that you found our beds comfortable and wanted to confirm that the two options for bed choice at the hotel is either King beds or two double beds. We hope that you will allow us the opportunity to welcome you back. Cheers Tim
Other trip Nov 20, 2014
P1
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Have stayed at this location in the past and although this is still a nice hotel, it has declined in appearance and service.
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Hello and thank you for being our guest on this and past occasions, my sincerest apologies for not delivering excellence during your stay and would welcome any and all suggestions to get us back to a five star experience. Thank you again and without guests like you we can not make improvements to ensure excellence. Cheers Tim
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location, service & place to stay for family vacation.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Fabulous to hear that you loved the location and the team's service here, we appreciate you being our guest. Cheers and hope to see you in the not too distant future. Tim
2 night family trip Nov 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Had a great stay, booked on a short notice. All staff was very professional and room was great! Complimentary breakfast was a plus too, simple but good!
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Jennie, Excellent to hear that your recent stay was brilliant and worthy of five (5) stars, thank you. Looking forward to the next opportunity to welcome you back. Cheers Tim
Other trip Nov 17, 2014
Jennie
US
5.0 / 5Outstanding
"Great Room, And Free breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay, one king bed suite, private bedroom with the living room and fold out couch ...... Perfect to leave the kids outside in the living room and have the private room to yourself!
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you and being a father of two, I agree the separate living and bedroom is brilliant with ample room and a TV in each room. Looking forward to the next opportunity to welcome you back. Cheers Tim
1 night family trip Nov 8, 2014
A Traveler
US
3.0 / 5Good
"A decent hotel for the price"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
A decent hotel for the money but the windows do not open so no fresh air. The property is a bit dated.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear John, Thank you for being our guest and terribly sorry for the three (3) star experience, which I know was mainly due to the windows and furnishings. Our guest suite windows, although do not open, do present quite fabulous views sweeping across La Jolla area. Our guest suites although not old at all are being updated this year. So hopefully we may have the opportunity to show off our new look the next time you are visiting San Diego-La Jolla. Cheers Tim
1 night trip Nov 8, 2014
john
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really liked location lots to do nearby and service was excellent. Thanks
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Valued Guest, Thank you and delighted you enjoyed the location and THANK YOU for congratulating the team for excellent service. Cheers and looking forward to the next opportunity. Tim
1 night romance trip Nov 8, 2014
A Traveler
US
2.0 / 5Fair
"Never again"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
It is ridiculous to pay $22.00/day for self parking in a parking structure and carry all of your luggage up and down stairs for check in and check out.And then the arm to let me out would not go up. I waited 15 minutes for someone to come and fix it so I could go to work - and be late! A maid came to my room around 6pm shortly after I checked in and let herself in (I hadn't locked the bolt yet.) I called downstairs for more pillow and 2 hours later they still hadn't arrived. I called again and 30 minutes later they were brought to me.
Genuine Hotels.com guest review
2 night business trip Nov 4, 2014
Jeanne
US
4.0 / 5Excellent
"Getaway"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, be prepared to pay$23.00 for parking per night. No Bellman available for check-in or check-out. Hotel computers are not linked to Hilton Honors.
Genuine Hotels.com guest review
1 night trip Nov 1, 2014
Karen
US
5.0 / 5Outstanding
"Great hotel and location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Conveniently located across from a mall.
Genuine Hotels.com guest review
4 night trip Oct 29, 2014
nancy
US
5.0 / 5Outstanding
"Halloween stay-perfect."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Excellent from the time we arrived. Hospitality from front and Jeff out front and Nathan were exceptional.met some really nice guests.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear John, Brilliant news and thank you for being our guest and thank you for congratulating two of our finest, Jeff and Nathan this truly makes a difference to us hearing about our colleagues. Cheers and until the next time. Tim
2 night romance trip Oct 31, 2014
john
US
5.0 / 5Outstanding
"Good stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent stay; would have given a 5, but extra charge for wireless and parking.
Genuine Hotels.com guest review
2 night romance trip Oct 24, 2014
Derrick
US
4.0 / 5Excellent
"La Jolla Embassy Suites"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was very clean and the staff was friendly and helpful. It is in a great location - convenient to interstate and local attractions. One of my complaints with the hotel - they don't have free WiFi. Another complaint with our room was the A/C. It was not working totally and was loud. Overall, I would probably stay here again.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Donna, Thank you very much for being our guest and delighted that you will stay with us again. I am terribly sorry for the inconvenience you experienced with the AC unit, we will ensure that we continue to check all units to ensure they are working correctly and quietly. Our internet is being upgraded this next month which will allow so many more options for our guest, I hope this will help your future stays. Cheers Tim
4 night family trip Oct 21, 2014
Donna
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice and professional staff. They have complementary breakfast and awesome snack and drinks in the afternoon ... full bar. I will definitely stay with them again!
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear Arde, A massive thank you for being our guest and we look forward to seeing you again very soon. Cheers Tim
Other trip Oct 27, 2014
arde
US
5.0 / 5Outstanding
"excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
excellent
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear artyom, Excellent and five stars! - thank you and we very much appreciate you being our guest. Cheers Tim
1 night business trip Oct 24, 2014
artyom
US
5.0 / 5Outstanding
"Elevator mess"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Almost no complaints with this hotel. Staff was great, room was great, and I always love the open atrium feel of Embassy Suites with its accompanying breakfast feast and Manager's Happy hour. The elevators were difficult to deal with. The hotel was busy that weekend, and of the 4 elevators, 3 of them were having intermittent problems. Waits were up to 15 minutes. I opted to take the stairs, but they didn't take me to the lobby, they took me out to the back of the hotel. Work out the elevator issues and we'll be back.
Genuine Hotels.com guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Dear John C, Thank you for being our guest and being so complimentary to the hotel and team here. So sorry about the challenges you experienced with the elevators as we are amidst a full re-modernization that will deliver an excellent experience for your next visit. Elevator four is currently being completed so really excited to see and show them off. Cheers Tim
3 night trip Oct 16, 2014
JohnC
US
4.0 / 5Excellent
"Higher expectations!!!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was wonderful and relaxing!!!
Genuine Hotels.com guest review
1 night family trip Oct 18, 2014
Marco
US
4.0 / 5Excellent
"Everything was Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This is one of our go to hotels - great location, friendly people and yummy food. It makes life very easy and we enjoy ourselves!
Genuine Expedia guest review
Response by Embassy Suites Hotel San Diego - La Jolla
Thank you for being our guest and delighted that the team here continue to deliver excellence. We appreciate you - thank you. Cheers Tim
Other trip Oct 21, 2014
A Traveler
US
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