Arrived to hotel room and door lock was falling off door it was only taped on, went to young manager and he was like oh um yea we can put you in another room so went to that room lock messed up on that but worked ceiling fan busted old nasty room but no other vacancies in area so stayed. However due to hotel dirtiness I left a day early. Manager would […] not refund but I could not stay any longer. Read moreGenuine Hotels.com guest review
The property needs a major upgrade.Genuine Hotels.com guest review
Everything was good. The BED was BRUTAL ! I know they just acquired the property but they must do something about the beds.Genuine Hotels.com guest review
"Choose another destination"
We chose this hotel room based on the picture that indicated there were doors between the bedroom and the living space. Since we were traveling with an infant this was a key feature to separate his sleeping space from our “living space.” The room looked nothing like the picture. When I arrived I realized that this hotel was a “party hotel” based on […] the form I signed on check-in banning loud music, kegs etc… Again traveling with an infant we could have done without the car horns and various socially inebriated people returning to the hotel at three in the morning. The climate control had two convenient settings of settings of oven and ice-box, and while this was not the dirtiest hotel room I have ever stayed in, it was far from the cleanest, with a dead cockroach on the ceiling being the coup-de-gras. Also the breakfast was the weakest of any hotel I have ever stayed at. You could get a better breakfast from a vending machine. If you are considering this hotel, just give the money you would have spent to a dear friend in exchange for a punch in the face. You will be better for it Read moreGenuine Hotels.com guest review
"very nice accomadations"
furnance went out unexpectedly, could not be repaired til morning. called this hotel, staff was very friendly and helpful. we had a nice room, one queen bed, but the fireplace, and mini kitchen was an added bonus the full breakfast served in morning has a nice variety of hot items as well as cereals, ect. only stayed in winter, so the outdoor pool is […] not an option obviously. nice clean place to stay overall, very close to shopping areas. Read moreGenuine Expedia guest review
Nice hotel, nice people. Beware of the pet fee...hotels.com told me there wasn't a fee, the hotel told me it was $150. Ended up not taking my dog.Genuine Hotels.com guest review
furniture was worn and stained.. dirt and debris under beds and furniture. i found 75 cents in couch on the up side of things.Genuine Hotels.com guest review
"Needs some work"
This is the second year in a row we have stayed here for a swim meet that my college age daughter was participating in. They seem to be short on cleaning staff and we never saw housekeeping. Had to ask for blankets and extra towels. Pots and pans disgusting in kitchen. Wouldn't dare use. Front desk staff very friendly but unable to do much to help. […] Breakfast was decent if you aren't a huge eater. Sign states switching to Wyndham. I hope so because I won't stay here again unless it's a new owner. Read moreGenuine Hotels.com guest review
"if you want to be miserable, then stay here!"
Opened the door of my room to find leaves throughout the entry & living area. Room was cold - poor windows, insulation and door seal - took 2 days to heat up with the thermostat set at 74. When the heat kicked on it felt like you were in front of a blast furnace. Found housekeeping in the room at 6:00 pm on the second night of the stay. Stove had the […] incorrect drip pans under the burners and the burners would not sit flat. Kitchen had all the necessary utensils although most of the silverware was bent. Room was very dated and the bed was not very comfortable. The Wifi is free, if you can get on it. it was very slow and was not very responsive, internet explorer timed out frequently when trying to view websites. The parking area is small and the spots are hard to turn into unless you have a compact car. Read moreGenuine Expedia guest review
"Comfortable, clean, pleasant"
Nice to have a suite for the extra room. Pleasant stay.Genuine Expedia guest review
I'd book again anytime. Nice place.Genuine Hotels.com guest review
Shower and dish washer a little dirty. Otherwise fairly nice. Breakfast was pleasant. Would stay again for short term.Genuine Hotels.com guest review
Wasn't satisfied there was mold on shower curtain, there was food on the floor, there was a prior room ticket in the room.Genuine Hotels.com guest review
"Diamond in the rough"
Roomy and VERY quiet. Great wifi. I will stay there anytime.Genuine Hotels.com guest review
The only issue we had was that the hotel needs renovated. We would stay here again.Genuine Hotels.com guest review
"A physician's experience"
I stayed here during an interview visit for cardiology fellowship at Akron hospital. This place is horrible and the customer service is horrible as well. The bed had lots of hair strands, poorly made. I asked for it to be changed but the person at the front desk informed me he could not leave the front desk. Basically, I had to go get the bed sheet […] myself and make the bed. I ended up not sleeping on the bed; slept on the couch instead. No tissue paper in the bathroom. Besides the customer service, place looks horrible. Won't advice anyone to stay here. Pay a little extra to get something better than this horrible place. Read moreGenuine Hotels.com guest review
we stayed for five days, the first day we asked for the black moldy shower curtain to be replaced and each day after that and it never was. we asked for the wobbly toilet to be fixed and they did that. all down the kitchen cabinets and dishwasher was dirty, hadn't been washed in long time. the rug was dirty and each day wasn't vacuumed. the rug was […] moldy smelling by the bathroom, it took two days to receive extra clean towels. Read moreGenuine Hotels.com guest review
"Very Quiet neighborhood and close to our Grand Kid"
Very pleasant surprise at the amenities offered.Genuine Hotels.com guest review
Great all around place has everythingGenuine Hotels.com guest review
Great place will stay againGenuine Hotels.com guest review
The room was advertised as a Residence Inn and it's actually an Extended Stay. Staff was nice, room worked but nothing to write home about. Smelled stale. Was clean though.Genuine Hotels.com guest review
Overall, hotel was as expected based on previous reviews. A/C didnt work. Made staff aware, but nothing was done about. Roomm was fairly clean but dated.Genuine Expedia guest review
"Terrible Hotel Experience"
The second night of our two night stay we returned to our rooms, opened the door and saw what we thought was a trashed room by vandals. When we went to the office to report it, we were told the housekeeping department had taken the beds apart to treat them for bugs even though management knew we were still in the room. Our clothes were in the closet […] and shaving kits in the bathroom! The bed linens and towells were all over the floor. The room smelled like insect spray. We talked to the general manager/owner and let him know how upset we were. He apologized, but acted like it was no big deal. He would move us to "clean" rooms and it would all be fine. It wasn't fine with us. How could they go into our room while we had it rented and tear the beds down and effectively trash the room without notifying us first. Poor management decision in our view. We will certainly not stay there again nor will we recommend it to anyone! Read moreGenuine Expedia guest review
Room was not ready because check in is at 4.00 pm. once room assigned, the outside was filthy. Room was stinking of mold build up. There was large insect in the bath tub. Most table and floor lamp lights were not working.Genuine Expedia guest review
"close to many resturants and shopping places"
Room was very clean and comfortable. We were close to the pool even though it was to chilly to swim. Breakfast was good and employees were friendly. We will stay at Stay Place Suites again when we visit Akron,Genuine Hotels.com guest review
"Great Price/Great Room"
Like the apartment feel, good central location for the things we had plannedGenuine Hotels.com guest review
I was very disappointed by the rating this hotel had and the condition it was actually in. It also seemed like the hotel had changed owners recently. Our room was filthy. Stains on the walls, stains on the floor and the bathroom was the worst. There was a pile of towels and garbage outside of our neighbors door for the entirety of our stay. And the […] stairs were covered in old food and cigarette butts. We also had to request linens for the sofabed, that were supposed to be in the room already. But the sofabed was perhaps the most disgusting thing in the room. We used an air mattress instead. The breakfast looked nothing like the pictures on the website and we were not able to get the wifi to work. It basically felt like I was paying money sleep in a dirty college apartment. I would not recommend this hotel to anybody. Read moreGenuine Hotels.com guest review
What a great location. Loved the hotel as it was like having my own apartment. everyone was so nice.Genuine Hotels.com guest review
The hotel room was very clean, the location was great!ni will definitely be going back.Genuine Hotels.com guest review
"Avoid This Hotel"
I got locked out of my room for 45 minutes due to a dead battery in the lock on my door (my card key wouldn't read at all). My cell phone was in the room at the time, and I was expecting my wife to be meeting me at the hotel at any minute. Despite this, my request to use one of the hotel's phones at the main desk to contact my wife was denied because […] it was a long-distance phone call. In the room itself, I found moldy tea-bags in the coffee maker and some of my dish towels were wet - I assume because they weren't replaced. The comforter on my bed was disgusting and had dark stains on the corners of it. When my wife moved the couch in the room, we literally discovered a half-eaten cheeseburger amongst other trash and items underneath it. I would never consider staying at this (or any other Stay Place Suites) in the future. I don't blame the hotel for the battery dying on me and preventing me from entering my room. The fact they wouldn't let me make a phone call because of it is simply reprehensible. Stay away! Read moreGenuine Expedia guest review
"satisfiied; mattress in dire need of replacement"
room clean, very nice interior layout/amenities, trash outside of the room, mattress way too soft and SINKS in the middle, barely enough parkingGenuine Hotels.com guest review
"Business OH Akron Flood loss"
Great location everyone was helpful as I was working and needed a place to stay for a month. It was like I had my own apartment. My stay was great and I will book again here.Genuine Hotels.com guest review
"Felt more like home than other hotels"
The hotel has friendly staff and my room was extremely clean and comfortable. Finding which room is yours can be a challenge because they're set up like 2 story apartments with outside entrances. The price was great and I would definitely recommend this place to anyone. It was equipped with a full kitchen, sofa bed and fireplace.Genuine Hotels.com guest review
This has been by far the worse stay ever. When I arrived I checked in and went to my room and it someone else was in there. I went back to the office and told the women at the front desk that the room was occupied. She asked another employee what happened to her room and she stated she told her about this earlier. The other employee went on to say that […] it wasn't her problem now that they were booked and she was going home. So unprofessional, the lady at front desk was upset and they began to argue. Finally the other employee with an attitude says I guess I will have to live here tonight. This took over a hour and a half to finally get me into a room. I came here to get away from the madness at home, but this experience made the situation worse. I finally get to my room the bed was low to the floor and it had a piece of wood under the matress. The fridge did not get cold, it was rust all on the side of the fridge, no garbage cans, if this is how you value your customer then this is sad. Very unprofessional staff when it comes to resolving problems. Read moreGenuine Hotels.com guest review
Hotel staff was pleasant and I was happy with the price of the room. Room a/c was a little temperamental but it worked. The bed wasn't a pleasant experience and needed to be replaced for it was a little hollow in the middle and during the night my husband or myself would roll to the middle, lol. Also, there was a little noise since we were located by […] the pool and basketball court, but it was young supervised kids playing and noise was over by 10:00 pm. So don't have a room near those areas if you want quietness. On a better note, there is a TGIF within walking distance as well as a Burger king. Further, there is a Sheetz and shopping areas. The view of the city is beautiful. Read moreGenuine Expedia guest review
we just stayed for the one night and it was fine for thatGenuine Expedia guest review
Left-over plate of food in the microwave, popcorn on the floor & ceiling fan was very dirty. Bathtub was scratched with iron/rust in it. Approx. 1ft. Square area.Genuine Hotels.com guest review
it was okGenuine Hotels.com guest review
The staff was really nice. The room was clean. the only negative comment I have is that the beds were very uncomfortable.Genuine Hotels.com guest review
"Inn Place Suites Akron"
Excellent! Great place with wonderful staff! Thank You!Genuine Hotels.com guest review
"ball tournament stay"
even though the air conditioner was set at 60 degrees it was almost unbearably warm at all times of day especially at night trying to sleep - other than that all was satisfacotrykitchenGenuine Expedia guest review
"Nie wieder!Abgewohnt und dreckig"
Dieses Hotel ist auf keinen Fall zu empfehlen.Die Zimmer waren dreckig und abgenützt.Flecken auf den Möbeln,Kühlschrank schon total verrostet und Wasseransammlungen.Das Personal am front desk freundlich und hilfsbereit.Das Putzpersonal kam nur um Handtücher zu wechseln.Die Bratpfanne vom vorherigen Bewohner war verdreckt - und nicht sauber zu kriegen- […] im Schrank. Das Wasser aus den Leitungen roch modrig.Sehr schade,denn eigentlich wäre es eine schöne Anlage,wenn man sich darum kümmern würde und das ein oder andere Mobiliar erneuern würde. Read moreGenuine Hotels.com guest review
"Not bad if you don't expect much"
07/20/14 infrequenttraveler8 Clinton, Connecticut
we've stayed here for about 10 times out of the last 10-11 years, from when it was a Marriott property and it was 5 star and have watched as it went down hill from there to where it is today. It's a shame because this is a really beautiful property with a great location. Location is about the only reason we keep coming back although this may be the last time. Catiebabe85's review really says it all in a nutshell. The owners/management are running this property on a shoestring, doing only what is absolutely needed. The kitchen utensils, pots and pans are not adequate for entertaining and the fridge was filthy and there was food between the counter and the stove. BEWARE! Bring slippers, the carpeting is absolutely filthy
07/03/14 Jaci R Fairport, New York
Average at best. Found bugs in the bathroom and my friends room wasn't cleaned before she was given the room.
"Worst Hotel Experience EVER"
06/29/14 patsyk66 North Port, Florida
This Hotel Looks Like rundown low Budget Apartments, We did not feel safe staying here. We kept our valuables in our car, instead of our room. The ceiling in our room was leaking water from the room above, so the floor going to the bathroom was soak and wet. there was an overflowing garbage can in front of where we parked, and was never emptied or picked up the whole time we were there (3 days). Moldy looking large canvas laundry bags hang from all the staircases on each building, they looked like they had been there for years. When the name Wyndham is on the outside of the Hotel you expect more. This place desperately needs a REMODEL.
"If you have other options, avoid this place"
06/19/14 883Steve Atlanta, Georgia
We were staying with family, but needed work space, a kitchen and some privacy. We actually stayed here 8 years ago when it was a Residence Inn. There have been NO updates to anything since then. It is very run down, the weeds are actually growing through the bushes and taking over all the beds and there is nothing left of the retaining walls...they are actually falling down. The pool today is so cloudy that you can't see the bottom of it. To fill the pool, they have used a hose that extends OVER a walkway so that you have to duck going into the gatehouse. The buildings are all in major need of repair, painting, etc. Nothing but cigarette butts and trash all over the place. The only good thing that I can say about the place is that it was a Marriott at one time, so the shower and shower head are excellent. There is nothing that matches in the kitchen and there are a multitude of missing items...glasses, utensils, plates, etc. The cable is horrible, the internet is iffy, but has allowed us to work over the last couple of days. We refuse to take our flip flops off since we have NO idea when the last time anything was really cleaned here. As a Wyndham resort owner, I am ashamed that Wyndham has their name associated with this place. Another hotel opened up for tomorrow, so we'll have to put up with another night here. Oh, and by the way, if you're looking at the Wyndham web site, the picture there is NOT this hotel. They're even ashamed to show the real thing. While taking a shower today, the water turned brown and nasty. Really?
"Not as bad as others have said, but not amazing either"
I am staying here right now with my husband and parents (separate rooms), and it's fine. It's not more than 3 stars, but it's not trying to be. We ended up in one of the lofts because the girl checking us in last night apparently didn't really know what she was doing (according to my husband). It is a bit grody in here, that's true. It could stand to be much cleaner. The door to the closet in the loft area is completely broken, and falling off the hinges. The tv is terrible-everything is scratchy. I've actually stayed here before with my mom, prior to it becoming a Wyndham hotel. It was cleaner then. I do think the decor could stand to be updated, but let's face it-you don't stay here with the expectation that you'll be in the lap of luxury. The things that really bug me are the somewhat gross carpet, the gross furniture (couch & chairs), and the hole in the floor by the couch that they're trying to cover up with a table. It's not working. As for the staff, they seem fine, but it's not like we've had much interaction other than checkout. The wifi is terrible though, so don't stay here on a business trip and expect to be able to work. Sometimes it goes fast enough, other times incredibly slow. It took 10 minutes just to load this page to write this review, and I had to refresh twice. I am definitely not having as much of an issue with things as other guests seem to have. It's fine. Definitely about a 2.5-3 star hotel, which is what we were expecting. There were no bedbugs (we checked, since another tripadvisor customer had said there were), but even if there were it's not an indication of cleanliness at all-even upscale NY hotels have gotten hit with them recently. Don't stay here if you're expecting a 'very nice, very clean, upscale hotel' or anything like that. That's not what this place is or what it's about. You want that? You'd best be looking for somewhere that's much more expensive. The quality of this hotel is basically on par with the cost of the room.
"Has Gone Way Downhill"
06/09/14 Charles218 Ann Arbor
I wrote a generally favorable review for this facility a couple of years ago and unfortunately it has steadily gone downhill. I had high hopes when Wyndham took it over that it would improve, but our stay this past weekend was terrible. We arrived at 3:45PM on Saturday, without checking on room status the clerk informed me that it would not be ready until 4:00. We waited in the dining area in plain sight of the front desk. At 3:55 another customer came in and was promptly checked in and given a room key. At 4:00 another customer came in and again was promptly given his room. I was disappointed that the clerk did not make an effort to offer to check us in, even though we were waiting but a few feet away. This very much seemed like she was following a rule that regardless of whether a room is ready or not, they will not check you in until 4:00. When I approached the desk at 4:05, this time she actually checked on the computer for our room and said it was now ready. Fifteen minutes earlier she did not check, only announced that check in is not until 4:00. Once in the room we found that the refrigerator had not been cleaned, it had several sizable food items left from the previous tenant, this was a real turn off. There was no user name and password for the wi-fi, it was not mentioned when we checked in. I tried to call the front desk, but there is no information on how to contact them. I tried dialing zero and let it ring for three minutes, no answer. We finally walked to the building that houses the office and were able to get the login info that we needed. In general the room felt dirty, there was a thick layer of dust on the blades of the ceiling fan, mold on the shower curtain, one of the tables in the sitting area had a mystery liquid on it. It's really not very appealing to have to stand in three inches of water when you are showering, that's what we had here. All signs of management not wanting to spend the time to make their facility a comfortable place to stay. As much as we like the layout, two bedrooms, two baths, full kitchen, living area with fireplace, this was our last stay at this facility. Use the ratings here on Trip Advisor, it is easy to find a much nicer and more comfortable place to stay in this area.
"Disappointment for Wyndham Hotels"
03/01/14 Carolinablue26 Raleigh, North Carolina
I had a terrible stay at the Baymont that is no longer a Baymont and Wyndham recommended me to the Hawthorne which was close by. This hotel is also a disappointment. All of the furnishings are old and the room needs to be upgraded. I felt like I was in a 1980's hotel. It's more of an apartment style hotel with access right outside and not much security. I was there when it was snowing and nobody had cleared the steps as I was on the second floor. Not had they cleared the sidewalks or parking lot. From the pictures I saw this hotel looked like it was several hotels and is just moving down the ladder to becoming condemned. They still have a sign that says another hotel name which I do not remember. If Wyndham continues to allow low quality hotels they will loose my loyalty. I suggest you stay at another hotel stay away from the Hawthorne.
02/24/14 James M Lehigh Acres, Florida
stayed in aug. 2013. Mngr. had room sprayed for bed bugs with pets in room. Mngr. lied and said room sprayed for termites. reported to ohio health dept. Hotel cited by state for lying. Long term effect on health of pets and us unknown. Stay at your own risk.
"Home Away from Home"
02/24/14 Debbie C Indianapolis, Indiana, United States
I'm working out of town for an extended stay and the Hawthorn Suites in Akron/Fairlawn feel as close to home as can be. The staff if very friendly and helpful. Rooms are spacious, clean and quite. I will being staying again if I'm ever in the area.
02/13/14 Scott A Long Beach, California
Very Polite and Courteous Staff. excellent location with quick excess to restaurants. Nice and clean Suites. Lavish breakfast, Loved the pool table room. Overall very good experience. Would recommend to all.
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