After an exhausting day of travel delays and mishaps...we checked in at 1:45 AM - could not wait to hit the bed. It was clean, comfortable and quiet. Would stay here again.Genuine Hotels.com guest review
Good experience. However, I missed the breakfast in this hotel as I had to buy this separately. I always get breakfast included in every hotel I stayed in last 10 years.Genuine Hotels.com guest review
"Staff Were extremely nice"
Very clean and comfortable rooms comparable to any 5 star hotel. Staff was extremely nice.Genuine Hotels.com guest review
"Great place for the money and perfect neighborhood"
The hotel staff were exceptionally great. The hotel was very nice. The neighborhood has everything you need and is located for easy access to highways for seeing Dallas sights. Great value for the money. My only negative is what is common to hotels, the climate control is very difficult to find the sweet spot between freezing and stuffy.Genuine Hotels.com guest review
I stayed just for a night, but the room was very clean and the stay overall was very comfortable. I just had one minor issue and that was to do with the air conditioner. My room had the old analog thermostat and during the night there were periods of time where I felt very hot and then the cooler would kick-in and it would be cold. It was just bit weird, […] but not a huge deal. Read moreGenuine Hotels.com guest review
"Great hotel and great location"
Wonderful location and courteous staff with a great and clean room.Genuine Hotels.com guest review
Very nice hotel and great price.Genuine Hotels.com guest review
"Great location. Great stay."
I loved the staff's friendly, yet professional, disposition. The hotel was immaculate, as was our room. There is plenty of shopping and restaurants in the immediate area or just a short drive away from Grapevine Mall. It was 10 minutes from the mall to the hotel for us. Next time I come to Dallas area I'm booking this same hotel. It was great!Genuine Expedia guest review
Great Hotel!!! With a lot of great people that made my experience wonderfulGenuine Hotels.com guest review
"Good but typical"
Nice room. Cleanliness was average. Difficult for handicapped as elevators are a long walk up a ramp. Most disappointing feature the usual nickel and dime charges. Most facilities in the same cost/amenities range; breakfast is free, here it costs$5.99. Most positive feature; staff friendliness, especially the young female afternoon desk clerk and the […] smiling and gracious female bartender. Read moreGenuine Hotels.com guest review
"everythig we were hoping for"
Great hotel. Room was very clean and quite. Check- in was very quick and the all you can eat buffet breakfast was excellent and hard to beat for $5.95.Genuine Hotels.com guest review
"The staff saved the weekend for us."
Our first room smelled kind of moldy. It wasn't bad, and the room looked clean, but the room just had a dank smell to it. We went down to the front desk and told the desk clerk that the room smelled moldy. She said they could freshen the room or move us to another room. We chose to move to another room. We were pleasantly surprised when we opened the […] door and realized that she had given us a king suite, which was an upgrade from the king room we had originally had. We held our breath as to the cost of the room, but when we checked out, our final bill revealed that they had not charged any extra for the amazing suite we had. That made up for the inconvenience, and the second room had no smell at all. It may not be the very best hotel out there, but the staff was courteous and really seemed to want to make their customers happy. Read moreGenuine Expedia guest review
"Clean and perfect location!"
The hotel was in a perfect location with many shops and restaurants nearby. Also, the hotel was very clean. The staff was friendly and I was given welcome water and cookies. The only sort of negative was the slowness of the elevator. There were only 5 stories and it seemed to take forever. However, everything else was wonderful!Genuine Hotels.com guest review
"Visiting my daughter!"
My first time at the Hilton Garden Inn and it will not be my last time. Upon entering the hotel I must say that the receptionist staff was extremely friendly. All the questions I had was answered in a professional response. My husband and grand daughter enjoyed the breakfast every morning. We stayed a total of 4 days, a much needed rest and vacation. […] Checking out was effortless, lobby staff members were wonderful. Upon leaving I met a lady at the front desk who was speaking with my 4 year old grand daughter and gave her a bag of goodies to take on the long road trip back to Louisiana. She gave her a set of ear phones so my husband and I can have a quiet trip back home versus listening to the Mickey Mouse club and Strawberry Shortcake adventures...LOL. Overall, thank you for a wonderful stay. God bless all of you at the Hilton Garden Inn. Read moreGenuine Expedia guest review
It was awesome. Check-in was easy, hotel was clean and location is ExcellentGenuine Expedia guest review
"great, but service wasn't."
The hotel itself was great, but the service wasn't what I expected it would be. When I walked up to the counter at 10 the rude guy at the front desk was asleep. They treated me with no respect.Genuine Hotels.com guest review
The property was excellent. Room was comfortable well kept. The only thing that could have made it better is; was in Dallas during Final Four weekend and decided to stay one night to see the watch the game in a room and relax and fly out on Sunday morning instead of trying to catch the game in airports while I made my way home. So when I got to my room […] and was looking to find the TV Channel to view the games I called down to the Front Desk and the first time I got a female and she kinda thought she knew and "it might be on this channel", she was wrong so when I called back down the Male that I asked really did know but advice to try one of the local channels. Now if I called down and asked what channel a weekly show or series was on I might accept the "I really don't know why are you bothering me with this response" but considering that this is a once a year major sporting event and when I walked in to the hotel at the bar area there were about 30 people sitting at two large TV watching the pre game and the people that rode up in the elevator were doing the same thing as me. I would have thought that the front desk would have know the information I asked right off the bat. Informed employee are a sign of good management. That is the things that make you a 10 out of 10 instead of a 8 or 9. Read moreGenuine Expedia guest review
Room was comfy and quiet!Genuine Hotels.com guest review
"Close to must see/do places"
Thorougly enjoyed it. Ideal location to major sites.Genuine Hotels.com guest review
"Close to the ball field & shopping"
Very comfortable rooms, nice location. Would stay againGenuine Hotels.com guest review
"Definitely Recommend it"
This is a great hotel to stay in. The bed was super comfortable and clean. The entire room and hotel lobby were clean. The staff were very helpful as well. The bar service was great also.Genuine Hotels.com guest review
Outstanding hotelGenuine Hotels.com guest review
Good for buisness travelers. Comfortable, clean, great staff, etc. Major downside was the thin walls.Genuine Expedia guest review
"two miles from Noahs"
check in was no more than 15 seconds and restaurant being open after ten was a life saver for me there are no eating establishments nearby that I saw in my running around. Ilkl most certainly stay there at the next Isagenix meeting I attend in areaGenuine Hotels.com guest review
"Darla from Lubbock, Texas"
I was meeting a friend to catch up after 20 years! Everyone was great and very helpful. I will most definitely stay here again. Lots of restaurants and shopping nearby!! Wonderful experience!!!Genuine Hotels.com guest review
This was a great experience for us. This visit has made you guys my number one stay when I'm back in town. ThxGenuine Hotels.com guest review
The hotel was totally over booked. Even with a reservation we ended up getting the worst room. It reeked of mold, what's even worse is the hotel staff knew it. I was moved into a suite however it only had a pull out bed so my guest had to sleep on a miserable mattress. Awful!Genuine Hotels.com guest review
"Pleasant trip overall!!"
This was my first time staying at this particular hotel. I was very pleased with the friendliness of the hotel staff upon arrival. The hotel was very clean and well kept. The room was comfortable and very clean! It was a very nice stay!Genuine Hotels.com guest review
"Everything you'd expect."
It was everything I needed for a business trip: I ended up working out of the room instead of meetings (weather), and everything I needed worked just fine. Good exercise room when I needed a break, friendly wait-staff at the "dining room" (see within), and helpful all around. I did NOT check to get my shoes shined, so I don't know if that's available. […] I did not see it on the 'services' list: I usually need it to care for my (cowboy) boots. Read moreGenuine Expedia guest review
"Excellent all the way!"
This was my second stay at a Hilton Garden Inn. Both stays were outstanding. Greeted by exceptionally nice staff when I checked in. Room was very clean. Wonderful goody bag with treats in it with a nice note from the manager thanking us for our stay. Good sized bathroom. Comfortable beds. I was unable to take advantage of the $5.99 breakfast buffet […] but it looked good with plenty of seating. Nothing broken down. Hotel is in great shape - looks relatively new. Highly recommend you stay here. Read moreGenuine Hotels.com guest review
Everything was very nice. The staff was exceptionally friendly and the facilty was beautiful, and rooms very comfortable.Genuine Hotels.com guest review
The restaurant was severely understaffed. Everyone was waiting for a really long time for any kind of attention. I found a maid's hair in a towel. Second time. Overall, it's a good hotel. I hope they address these two things.Genuine Hotels.com guest review
The hotel was very nice for the price and close to all sorts of shopping and restaurants. I will stay there again.Genuine Hotels.com guest review
"Nice hotel. Close to alot of stores. And restauran"
We would stay he again no complaints very nice staff.Genuine Expedia guest review
"Nice Hotel at a great location"
The Motel was very clean and everyone was very courteous. Would definately reccomend. This was my 2nd stay at this motel. The only issue I would have is that the room aside of ours had a constantly crying baby and the same people had the TV playing all hours of the night. The noise was annoying and we could hear the TV and child as if they were in our […] room. A suggestion would be locate younger children/infants on the same wing as each other and not alongside older persons who are relaxing on vacation. Read moreGenuine Expedia guest review
"Nice hotel close to major highways and events"
The hotel was clean, comfortable, the food was affordable and good.Genuine Expedia guest review
We stayed one night for a concert at the Verizon Theater in Grand Prairie. There were several nice restaurants within walking distance and almost a straight shot to the Verizon Theater. Staff was very friendly, room was clean and the bed and pillows were comfortable. They also provide cookies at check in. We didn't get to check out the bar but it looked […] nice. Read moreGenuine Expedia guest review
"It was overcast which was nice but not golf weathe"
Bed was very comfortable slept like a rock, Kerigue could provide better coffeeGenuine Expedia guest review
We've been coming in on this weekend for years. This was our nicest stay. The rooms, staff and breakfast was great. I highly recommend this hotel.Genuine Expedia guest review
"outside of the downtown, but safe and close enough"
We stayed here for two nights in order to do see some city sights and go to the state fair. The hotel was close enough, the neighborhood is a nice area. All your needs, panera, target, walgreens, etc are right down the street. Hotel staff was nice, although during check-in they did not explain the breakfast situation. We normally stay at hotels with […] complementary breakfast, so when we saw the continental breakfast set-up we assumed it was complimentary. Kids are free when adults pay a small price per person. Still a good deal for my husband and I with our 3 children. Outside pool area and sitting area are beautiful. Would stay again... Read moreGenuine Hotels.com guest review
We stayed two nights here for the Cowboys/ Broncos game. Hotel was perfect. Clean, comfortable, great service. The bartender Rhonda was super friendly. Pool was great to hang out and socialize. The surrounding area had lots of shops and eateries.Genuine Hotels.com guest review
We loved our stay.we stayed 3 days and 2 nights for Dallas comic con. Everyone was really great.the breakfast is 6.00 but they had made to.order inlets,French toast, eggs,sausage Bacon, etc. The rooms were great and the swimming pool was nice. They also have a nice gym and a fireplace outside. We will be staying there anytime we go to Irving.Genuine Hotels.com guest review
"good deal on hotels.com"
If I had paid full rate of $200 per night I would have been upset about the dying baby roach on the bathroom floor, the stuffiness and musty smell of the room and the gap in the bottom of the door that let critters in from outside. The staff was nice and we weren't in the room that much, and nothing got stolen or messed with.Genuine Hotels.com guest review
Hotel was close to my office and had numerous restaurant choices in walking distance.Genuine Expedia guest review
"Loved this hotel"
Really enjoyed my stay. This is my new go-to hotel when I'm in Dallas.Genuine Hotels.com guest review
"good & solid"
just as neededGenuine Hotels.com guest review
"Clean hotel, easy access to shopping & dining"
The hotel was very clean. The decor was updated and modern. The location is just a block away from a shopping center with grocery stores, department stores and lots of restaurants. We stayed for a few days and our event was downtown. It only took 20 minutes to get everywhere we needed to in the city. I would definitely stay here again!Genuine Expedia guest review
This was such a nice hotel and was a lot more then I was expecting for what I paid. It was a lovely and comfortable room!Genuine Hotels.com guest review
"excellent customer service oriented staff"
The staff was very attentive and helpful. The hotel was clean and comfortable. We enjoyed our stay. The only issue was the A/C did not cool the room well. The staff was willing to move us to another room and when we chose not to they provided us with fans.Genuine Hotels.com guest review
"Hotel was comfortably nice and convenient"
Hotel had all the comforts that I had in my last stay. Though the hotel seemed a little older. It was convenient to the places that I needed to go. The staff was real friendly and helpful. I really liked the breakfast.Genuine Expedia guest review
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