"Staff Good Facility Poor"
I found the staff to be helpful, understanding and accomodating. They also used very good skills with very rude customers. They were very understanding when we opted for a different hotel due to no air conditioning in our room, and even provided guidance on how to secure a refund through Expedia. The hotel needs some corporate attention to the building, […] rooms, and facility. I was surprised that it carried the Ramada name and should have paid closer attention to the reviews and stars on Expedia when I was searching, lesson learned. Read moreGenuine Expedia guest review
The pictures online are deceiving. Does not look like that. Most exterior lighting does not work therefore the parking lot feels unsafe at night. The hotel is in the middle of an industrial park so you must have a car or take a taxi to get to a restaurant. Nothing is closeby. Pizza Hut took over 1.5 hours to deliver because we were so far away. Our […] AC system could not cool the room so it was hot the whole time, even at night. Bathtub was clogged. The room was so hot we had to take cool showers. The place feels like a ghost town. I could go on and on. If price is your only deciding factor then stay here. If not, then stay somewhere else. Read moreGenuine Expedia guest review
"older hotel in a industrial area"
complete disaster. was told they had shuttle service, not! told us the air conditioning was just turned on at 2pm on a 100 degree day and it would get cold in 3 hours, not! tried to move us to different rooms but couldn't guarentee they would be cold either. curtains falling off rods, rust stains running down wall in bathroom, a/c not working, etc. […] other guests told us they had same complaints and wanted other rooms. we couldn't get 2 rooms ajoining as booked, son, daughter in law & 6 yr. old twins with us. we had to go to chiefs game so just told them we wanted a refund and we would find another one after game, at 11 pm and 30 minutes away we found a wonderful hotel. Read moreGenuine Expedia guest review
At first our room was hot and the air was not working , but they change to rooms for us with no problem.Genuine Expedia guest review
"Going to the Kip Moore concert"
The hotel staff were nice and helpful. We were hoping to take a swim after a long hot drive in but the pool water was green and wasnt being worked on until the next day. The Air conditioners in our rooms took a two hours to cool off our hot rooms. We all agree the beds were very comfortable.Genuine Hotels.com guest review
"The good and bad"
Inside the room, nice and clean. The phone was dead. We could not get the shower to turn on, I was afraid to pull harder on the handle, as it was wobbly, and was afraid I would break it off. The bed was very comfortable, slept well. The pool was nice and large, and 10 feet deep at the deep end. The water was green ,and you could only see down 3 feet. […] They need to chemically shock it at nite, and vacuum the green out the next am. This place really needs a good management staff/ maintenance staff, to make it decent. I can live with an older building, but its the little stuff that makes or breaks it. Read moreGenuine Expedia guest review
Pools were closed. Video game room closed. The place was falling apart. Lamps had no where to be plugged in. Had to set the clock in the room.Genuine Hotels.com guest review
Pool wasn't working, no one mentioned that during booking, kinda bummed out my girls and made me have to eat some words. Tv was tube style and had poor reception, hotel info said it would be a flatty. We were set to stay two nights, changed plans, stayed somewhere else the second night. The parking lot is super dark, the breakfast was bad, the hallways […] smell. The location is in the middle of a bunch of warehouses and distribution centers--no restaurants nearby except mcdonalds. The place generally looks and feels like no one takes much pride in any aspect of the hotel business. Hotels.com has this as a 3 star? That is probably the most frustrating part because 3 star hotels aren't like this place. This is my second ramada experience in a row where I left thinking, wow, this place is fails on so many levels. I think I'm done with ramada for good. Read moreGenuine Hotels.com guest review
The room was dirty, the tub was not clean, the floor in the bathroom was dirty. Their was a stain on one of the comforters. There was a ledge under the mirror and it looked like it had never been cleaned. The room was just not clean at all even furniture had strange stains on them. If I could've found somewhere else to go I would have, but it was only […] for the night. Read moreGenuine Expedia guest review
We stayed at this location once before and had a bad experience so I gave them the benefit of the doubt and tried again. BOTH stays our room had plumbing issues. While the someone (not maintenance) was trying to fix our toilet, he moved the trash can and I discovered that they apparently clean AROUND it. There was rust, grime, and other people's hair […] under it! GROSS! The man said her would be back to finish cleaning up his mess, so we waited, and waited, and waited in the middle of the night and he never returned. I will never stay here again or any other Ramada for that matter. This proved to me that Ramada does not have quality requirements at all their hotels. Read moreGenuine Hotels.com guest review
"Worst hotel we've stayed in!"
Air cond rattled, windows dirty-barely see out, Handle of shower didn't work right, room was not vacuumed well, food stains on blankets, found hotel alarm clock behind end table, hair dryer didn't work, toilet- hold handle down long time to flush, scratched on our door was words "HELP", elevator broke few times-so 7 flights of steps. We asked to be […] moved to lower floor room on Sunday or Monday-never acknowledged our request. Worst Hotel we've stayed in! Read moreGenuine Hotels.com guest review
"Close to Oceans of Fun, but there are much betterc"
The hotel pool water was green, I had to have the hotel staff turn off my shower because it was broken, the hotel was dimly lite, everything in the room (lights, TV, everything) was unplugged (no idea why), and the placed smelled OldGenuine Expedia guest review
We were not satisfied at all, many reasons. Staff rude and not helpful, TV only had sound on every other channel, bottom of sheet kept falling off sheet too small, lights went out at 2am no back up generator, had to haul many pieces of luggage down 4 flights of stairs, I have RA and very difficult! Staff could care less!!! No ice, took my husband 20 […] minutes of walking to find it on the 6 floor. Could go on and on.!!!! Read moreGenuine Expedia guest review
"Elevators not working"
Half the power was out. Elevators not working. Pillows very small. Breakfast was only half there due to power outage. They were able to plug in a coffee machine but not the more expensive juice machine.Genuine Hotels.com guest review
"The Hotel and Rooms were dirty and dated."
We chose the hotel because it was close to Worlds of Fun and Oceans of Fun. There was trash in the hall and the walls were dirty. We entered the room and there were crumbs on the floor and the bathroom did not look or feel clean. The shower was dirty and the toilet was dirty. I was with my two kids and the tub was so stained I could not let them bathe […] in it. It was the longest night as I hardly slept worrying about bed bugs and if the bedding was clean. I will never stay at this hotel again. Read moreGenuine Hotels.com guest review
The pictures dispalyed on the website didn't show how low this place really is! The hallways smell of a foul odor, the elevator wasn't working, the bed in our room was crooked, the bathroom was filthy, the tv was not a flat screen tv as listed in the description of the room. Oh to top it off the power went out and left everyone without ac. There also […] was no hot breakfast the next day. Read moreGenuine Hotels.com guest review
"Oops. Poor choice"
Well, the most redeeming thing about our stay was that breakfast was included. This was our second night in a Ramada hotel as we were traveling across country. After our first night in St. Louis, I wanted to cancel our stay, but it was less than the required 24 hours so I just stuck with it. This hotel is worn down. The biggest issue which was a problem […] at both Ramadas is that the beds seem as old as the hotel. The bed is lumpy and the pillows feel like pillow cases stuffed with an old blanket. What made me laugh in the morning of our departure was to see that the phone in our room was from a Hyatt hotel in Greenwich, CT. They just crossed off the services they don't offer. I could care less about how worn down everything else is about the hotel if they just has decent beds. Read moreGenuine Hotels.com guest review
"Did not like. Old and smelled like mildew"
Smelled and old and breakfast was terrible. Would not recommendGenuine Expedia guest review
"Less than satisfactory"
This hotel has seen better days. Everything was outdated and worn. Our room was musty and smelled vaguely of sewage in the bathroom. The mattresses were hard and reminiscent of canoes. The power went out on the street and so we had to navigate through the stairwells that appeared to have never seen the likes of a broom or mop. The food at breakfast […] was cold and selection was poor. Thankfully we only spent enough time in our room to sleep or we would probably have changed hotels. Expedia, I'd highly recommend downgrading this hotel to 1 star. Read moreGenuine Expedia guest review
"Not horrible but I wouldn't stay there again."
The air conditioner didn't work. I stayed there for two nights and it was hot and humid the whole time. The tv was old and stopped working for a few minutes. There is nothing in the area, no fast food, grocery store, etc. It wasn't horrible. It was ok but I would not stay there again.Genuine Hotels.com guest review
We weren't terribly impressed: the comforters were lumpy (from being washed so many times?); the cook didn't show up for breakfast, so there wasn't a hot breakfast available. However, the location is great: very close to the interstate!Genuine Hotels.com guest review
"Good Location/Crappy hotel"
Ended up leaving a day early, fell in the hall due to wet floors and broke my toe. No sign saying there was a wet floor, overall this hotel sucked.Genuine Expedia guest review
While the rooms appeared clean, there was always a musty, stagnant odor in the hallways. We arranged for a shuttle to our destination. After waiting for 10 minutes, had to approach the front desk. 20 minutes after our requested leave time our shuttle arrived. Getting back was no better. When calling the hotel to request shuttle for ride back phone just […] rang. When someone did answer I was put on hold. After trying to get through for 10 minutes, waited another 35 minutes for the shuttle to arrive. Free breakfast left a little to be desired. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Wouldn't stay here again"
The staff was not overly helpful; the breakfast buffet had a poor selection and did have great hours; the pool was nice as it was indoor but also accessed the outdoor pool - but the outdoor pool was dirty from the night before; pool closed too early on a Saturday night.Genuine Expedia guest review
Need to update their showers. Service was nice.Genuine Hotels.com guest review
"Do not stay here!"
Mildew smell in the lobby, water leaks everywhere. Sink leaked in our room and the filter in the air conditioner looked like it hadn't been replaced ever. Bad location and it didn't look anything like the pictures.Genuine Hotels.com guest review
The hotel staff was friendly, helpful and resourceful. They get an A+. The room's carpet was stained, and the TV was way too small, but otherwise it was well cleaned and prepared. We were not happy with the temperature of the main areas. The hallways smelled musty.Genuine Hotels.com guest review
Overall wasn't too bad.Genuine Hotels.com guest review
"Poor quality, overpriced"
The main hotel hallway had an overpowering musty smell. "Queen" size beds were very narrow. Breakfast was stale. Hotel looked like it was poorly maintained. Front desk service was friendly and helpful.Genuine Hotels.com guest review
"Time to look at other hotels"
The hotel is falling apart. The service from the people working there is outstanding otherwise not worth submitting a review. The AC is turned off in all the rooms by housekeeping. Hallway is cool and air-conditioned but room is not. We had to turn on our AC unit and let the room vent to the hallway for 6 hours.Genuine Hotels.com guest review
"watch out for the pool"
Wound up getting ringworm from the pool. The water looked a little dingy, but not awful. It was a bit deceiving. Otherwise, for a one night stay, it wasn't bad.Genuine Hotels.com guest review
"Okay...no wifi, hard beds, good staff"
The first room we were put in had a broken faucet in the bath and wouldn't shut off. No wifi in that room. They move us to another room...packed back up and moved 5 floors. That faucet was ready to break so we were very careful when showering. Still no wifi, I called the front desk, they said they could get it down there on their phones. So I found […] the only place to get a wifi signal was the bathroom. The staff was helpful and nice. The pool was fine, just too deep for my little ones. Beds were hard and the pillows sucked, but I guess this is what $100 gets you. Read moreGenuine Expedia guest review
2 rooms, one room had bad smell and the other never got cleaned.Genuine Expedia guest review
Not in the best area of KC and there is not very much around it as far as food options go. Also, many of the doors and locks did not function properly.Genuine Hotels.com guest review
"Nice hotel close to Kauffman Stadium"
Nice clean hotel. Good hot breakfast. Disappointed that pool was not in good conditions to let my kids swim in it. But other than that, nice stayGenuine Expedia guest review
"Avoid avoid avoid"
Ugh this was not a good hotel. Ac was off when we arrived and it took time to cool down. Place was in disrepair and terribly outdated. Breakfast was understaffed overcrowded and we had to wait forever for the buffet to be filled up. If it wasn't for the principle of the matter- it came with the room- we would have left and gone elsewhere.Genuine Expedia guest review
Cleanliness and upkeep of building is horrible!Genuine Hotels.com guest review
The hotel was hot, humid, and smelled like mildew.Genuine Expedia guest review
"Could stand remodel update"
Exterior and grounds in overall poor condition, interior fair needs remodel, room somewhat above average, housekeeping did an excellent job, room was always cleanGenuine Expedia guest review
"In need of updates"
Older facility, needs updates and to be cleaner. No frig in room, asked about it and was told they would charge me to get one. I asked if I could just use their frig and they would not. Internet service is unuseable. Breakfast was marginal, eggs good, everything else not so much. Out of OJ when we arrived 15 min's after it opened. Not good. Too expensive […] for the quality and service. Read moreGenuine Expedia guest review
"It took three room before getting the correct room"
Took 3 rooms before getting the room we had booked, the pool light was floting in the pool. The reserant was real goodGenuine Expedia guest review
Hotel was not a bad place to stay. It's being updated I think. Staff were all nice and very helpful. Only one of the two elevators worked so after the baseball game at Kauffman stadium it was kind of crazy. Nine flights of stairs. For the price it was ok. They just need to keep working on itGenuine Hotels.com guest review
"Avoid at all costs"
This was the worst hotel I have ever attempted to stay at. I say attempted because we booked the room on our way into Kansas City sight unseen just going by the great photos that were on the hotels.com web site. Went to the room and on the way there we had to pass by ceiling plaster that had crumbled and lay in a pile on the floor next to the elevator. […] The room was very old and carpet stains (big ones) were spread across the floor. My wife wouldn't even sit in the 2 chairs because of old stains on them. My daughter went to the bathroom and grabbed a towel and there was hair in the towel. She looked around the bathroom and said the shampoo was half gone. There were no paintings/prints on the walls in this room at all. I went to the front desk to get another room and the lady behind the desk couldn't believe that there were stains in this room. She switched us to another room and we walked in both bed spreads were just thrown on the beds and not even smoothed out. My daughter said the chairs looked better then the other room and then jumped up out of the chair because there was some sort of bug crawling on it. Not sure if if was a bed bug but we didn't stay to find out. We grabbed our stuff went to the front desk and said I'm checking out. I told her about the bug and ceiling tile and she didn't apologize or anything. I got the impression she has heard this all before. We cut our losses and left our non refundable payment to find another hotel that night. I can't bieve Ramada would let a hotel in such bad shape carry it's name. We were very disappointed! Read moreGenuine Hotels.com guest review
"Not like the pictures"
Not what I expected. You get what you pay for. Won't be staying here again.Genuine Hotels.com guest review
Has Plumbing Problems. Toilet overflowed was given a second room and the toilet did not work in it either. Whole hotel smelled of sewer.Genuine Hotels.com guest review
"The night no one swam or sleep on vacation."
We were lead to believe by the pictures and description of our hotel it had an indoor pool. It was not at all, to cold to swim, big disappointment. The water settings in the shower were improperly labeled, glad I checked before my child got in. The air conditioner unit was missing two settings so it was either freezing or to hot and stuffy to breathe. […] The blankets were a joke, glad we all had our own. Was happy to check out in the morning. Read moreGenuine Expedia guest review
I cant believe we paid an average of $150 per night for this stay. I have stayed in better hotels for less. Management was never around, one of the two rooms I rented was not clean when we arrived, the air conditioning didn't work, everything is old (carpet, television, etc.) the furniture was stained, the shower/tub was rusty, I had used soap left […] in my room even after they came to clean it before I checked in, the maids didn't vacuum, and when they were at there stations cleaning they didn't have vacuum cleaners. This is no joke, and I'm not exaggerating! I will never stay at this Ramada again. Read moreGenuine Hotels.com guest review
"Worst hotel I've stayed in"
Don't stay in this hotel. Where do I begin? I called the front desk with a complaint about my shower and they said they would send maintenance. The ph was old and staticky and the buttons were getting stuck, so frustrating. One hr later already 10:00pm and no shower I had to go downstairs to speak to them personally. They were rude, didn't even recall […] what rm I had called from and they said they didn't know when maintenance could go up because he's busy when I had just seen him casually hanging out at the desk with them. I I was upset at this point and insisted that he go help. He did and he told me that front off never told him to go service my rm. The shower was working it was just hard to figure out but then the water came out COLD! There was mildew in the tile, hair on the tub drain, disgusting. The neighbors were loud. The breakfast was mediocre and they were always running out. Not to mention the long lines and horrible coffee. I could keep going on, bottom line...I overpaid for this horrible place. It should be a 1star hotel. The pictures online make it look way better than what it is. Location is horrible, no decent restaurants around. Don't stay here!!! Read moreGenuine Hotels.com guest review
"Not a place to stay"
Way over priced, spent $189 on one night, seriously. Pool dirty and freezing, staff unfriendly, breakfast on Sat. Morning had one staff person trying to fulfill the trays. Very disappointed. Never will stay there again.Genuine Hotels.com guest review
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