"Great acess to downtown meetings."
Excellent access however there is a unpleasant area just 2 blocks away.Genuine Hotels.com guest review
"Great hotel near Union Square"
My second time staying here - it's a great hotel. Was there on business.Genuine Expedia guest review
"Hotel is excellent (if you must stay in SF)"
Hotel Nikko was a wonderful experience. The hotel staff were great, and SO polite. A very welcome thing after driving around in town up and down the steep hills of treachery. Our room was quiet and everything was incredibly clean. We really enjoyed our stay.Genuine Expedia guest review
"Hotel close to Union Square"
I needed a hotel close to Union Square. I'd stayed at Hotel Nikko's before and they've always been very nice. This hotel was certainly a good experience, but it was apparent that it had been around quite some time without any significant updates, such as chips on the marble stairs heading up to the lobby area. The room was clean, but again a bit dated. […] The staff was always very friendly and helpful. Read moreGenuine Hotels.com guest review
Location was terrific! beds were comfortable.Only down side was that the hotel room was a little worn and needed repair.Needs to be refreshed!Genuine Hotels.com guest review
"Hotel Nikko, S.f."
Friendly, helpful staff. Quiet.Genuine Hotels.com guest review
"Great hotel in prime SF area close to everything"
Had a wonderful experience at Hotel Nikko. All the hotel employees were very friendly. Would definitely stay there againGenuine Expedia guest review
"Convenient and lovely"
Check in and changes at front desk take a long time - 20 mins at least even if you're the only person. Must be their systems. They're very nice.Genuine Hotels.com guest review
"Business trip overnight"
very pleasant return visit. cordial, helpful staff. not much interaction for a one-night visit, moostly at check-inGenuine Hotels.com guest review
Loved everything about the hotel but I thought that amenities like the health club should have been free :)Genuine Expedia guest review
"Close to everything!"
Here for just 1 night for business. A great, relaxing place to stay right in Union Square!Genuine Expedia guest review
it was a nice stay except that my coffee maker needs to be changed twice because everytime i brew 2nd cup the coffeemaker does not turn on.Genuine Expedia guest review
"go can't go wrong..."
OK, so I upgraded my room and stayed on the 22nd floor...nice view of the City, reasonably sized room, a bathroom larger than the one in my house, and breakfast. The room was wonderful! The service great! The (japanese-style)buffet breakfast more than i could ask for. the one drawback, and believe me it is minor, was the cable service...channel offerings […] were quite limited and no foodtv network? what???? well, i wasn't there for tv, though, soooo, i had to find something that wasn't great about the hotel, right? Read moreGenuine Hotels.com guest review
"Wonderful Hotel-!! Great room and great food--!!"
My husband and I order room service everytime we stay at hotels. It was really nice that hotel Nikko had 24 room service with full menu which has so many to choose from. Hotel staffs were great and room was really clean-! We are so happy with the experience we had at Nikko hotel. Thank you.Genuine Hotels.com guest review
"Nice hotel right in the city"
The hotel is very nice and the rooms are comfortable, although not in great condition (but ok). The hotel is localized in a central area and within the city. I would recommend the hotel if you are not looking for something fancy, but a place to stay.Genuine Expedia guest review
I was only there for one night, but it's very clean and the staff was excellent. It's also in a great location downtown close to a lot of very good shopping.Genuine Expedia guest review
"Just like home"
I love the Nikko. Always clean, courteous, reliable. Just like home.Genuine Hotels.com guest review
"A longtime favorite stays at the top"
Elegantly simple setting, great location,a refreshing breath off city air. Well appointed rooms, wonderful modern Japanese design, friendly staff, charming bar. Easy walk to the convention center or union square.Genuine Hotels.com guest review
"super clean and nice, almost to a fault"
Immaculate rooms and lobby, extremely polite staff. Perfect for business travel but may feel too sterile if you are traveling in a less formal setting. Rooms and beds can seem smallish to a taller person.Genuine Hotels.com guest review
Hotel Nikko is nice enough- the location is great. The hotel seems in need of an update and for some reason I found my bed to be extremely uncomfortable. I stayed on the 17th floor- I was previously higher up and had no problem so I'm not sure if the beds are different or if it was just a fluke. I probably won't stay here again but have no major co […] mplaints. Read moreGenuine Hotels.com guest review
"Nikko San Francisco"
We he'd two rooms. The Petite Queen is on the small side so we upgraded one room to regular. The regular with two double bed is easily twice as large. They gave us the room around 11:30am despite the official check in time is 4pm. The pool was nice but there was a $25 surcharge per stay. I wish they wouldnot nickel and dime guests. Wifi was extra. This […] is more a business hotel but location, service and accommodation were first class. Read moreGenuine Expedia guest review
"Great room ruined by bugs"
The hotel location was very central located to wander off and site-see, it was very well appointed and staff was very friendly and knowledgeable. The brunch was also very good and the wait staff was attentive to our needs. I would have rated the cleanliness and overall ratings higher, but we found a cockroach wandering at night when my daughter used […] her light on her iPhone to go to the bathroom. I killed it and took a picture for verification. I informed the GM the next morning when we checked out and showed her the picture, and they refunded partial cost of upgraded room. They informed me that they would quarantine the room (to possibly fumigate it). Read moreGenuine Hotels.com guest review
"Very nice hotel"
Very nice hotel. I would stay here again. Great room and service. Restaurant is great as well.Genuine Expedia guest review
"Good Location, Small Room"
The hotel is near Union Square and Market Street, so very centralized and easy to access. The room was quite small, which would have been fine if it had been in tip-top shape, but there were scuff marks on the walls and smudges on the thermostat that were a bit unappealing. It was also frustrating to be charged tax on the valet parking fee!Genuine Expedia guest review
Very pleasant hotel. Staff was attentive. Great location. My only complaint is that they wouldnt grant me a late checkout. I had a long night! In terms of the quality of the hotel itself it was as expected for a nicer establishment.Genuine Expedia guest review
"Great hotel in San Francisco"
I really enjoy staying in Nikko. The service was great and the staff were very friendly and helpful. I booked a Petite Queen room from the Hotels.com and the room details includes the bathtub. I found it later that such room did not provide the bathtub and the hotel kindly worked the things out for me. I would surly consider it for my next trip to San […] Francisco, and highly recommend it. -: The only thing you need to notice is that they charge for wifi, gym and parking. If you don't mind walking for 5 minutes, you could find a nearby parking lot cheaper than the hotel. I did try the room service for dinner and I think their food could be improved. +: But the location of the hotel is very convenient with walking distance to the Union Square. You could find a lot restaurants and cafes nearby. Plus, the hotel's services were very good. Read moreGenuine Hotels.com guest review
"Quiet and comfortable."
Large room, comfortable bed. Quiet.Genuine Hotels.com guest review
"Great hotel and great location"
Stayed for a week. Hotel and staff are nice. Room seemed recently updated. Staff were very friendly and helpful.Genuine Expedia guest review
"Very good location, beautiful hotel"
The room was excellent. Nice linens, bathroom was gorgeous, full bath and separate shower. Very comfortable beds, quiet hotel.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Thanks very much for your lovely 5-star review! Please stay with us again soon! Sincerely, Dani Ortega Marketing Manager
It's a nice hotel. Perfect for tourism. Near almost everything.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Happy New Year! Everyone at Hotel Nikko appreciates your very nice review! Sincerely, Dani Ortega Marketing Manager
Great location, very clean rooms with extremely comfortable beds! Properly staffed and well maintained. Would stay here again and recommend.Genuine Expedia guest review
Response by Hotel Nikko San Francisco I'm so glad that you enjoyed your stay with us! We would love to host your next visit to San Francisco! Happy 2015! Sincerely, Dani Ortega Marketing Manager
I had an excellent stay at this hotel. Everyone was professional and polite. I would say careful opening the refrigerator, if something moves you apparently get charged $9. Great and convenient location.Genuine Hotels.com guest review
Hotel was great. Employees were very friendly and helpful. Restaurant was a rather expensive though.Genuine Hotels.com guest review
"urban getaway for a family"
We were shown to two rooms that had not been cleaned. But the third time they made it right by comping us club and pool access and giving us free wi-fi. The front desk staff was friendly and really apologized and acknowledged the inconvenience. The spa and pool were lovely and the room was very comfortable for a family of 4.Genuine Hotels.com guest review
While I only stayed a couple nights, hotel Nikko was very clean and the staff was very kind and efficient.Genuine Expedia guest review
Response by Hotel Nikko San Francisco I'm very happy that you enjoyed your stay with us! Please come visit us again soon! Sincerely, Dani Ortega Marketing Manager
Terrific location and beautiful rooms.Genuine Hotels.com guest review
"Good hotel for tourists."
Close to Union Square and the shopping and dining areas.Genuine Expedia guest review
Close to the BART and bus service, close to shopping, restaurants, anything we needed was close by.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Dear Karin, I'm glad that you enjoyed your stay with us and that you got to take advantage of our central location. Please visit us again soon! Sincerely, Dani Ortega Marketing Manager
"Quick getaway from Marin"
Simply perfect! Service outstanding!Genuine Hotels.com guest review
great location, clean room, clean public areas would be better if more complimentary services were provided (wi-fi, morning coffee)Genuine Expedia guest review
"Lost and Found"
It was OK. We left two items in the room - and, after some difficulty with getting through on the phone, found out that the hotel's website has a "Lost and Found" link. Very soon, they responded and the items are being returned to us.Genuine Hotels.com guest review
"Pleasant stay at Hotel Nikko"
The hotel was fine. We would have liked better lighting, esp for reading in bed. We had two queen beds and one lamp in between. We borrowed a second lamp from our kids room and it was much better. Housekeeping did an excellent job.Genuine Hotels.com guest review
Price was good, and we drove up for a night in the city, staying one night. Checkin clerk was very sweet, but could not find the reservation booked through hotels.com. I had to email her the confirmation before she could find it, and it took more than 30 minutes to checkin. The room (petite queen) was too small for 2 people, and there are many better […] choices in SF. The location is quite central, but there are way too many homeless people living around the hotel, and using the sidewalk as their bathroom. Dont go out too early or you'll be revolted. Read moreGenuine Hotels.com guest review
They tried to put us in a room on a lower floor with only small double beds when our reservation was for 2 queens. Once we complained and showed them the reservation, they switched us and we were very happy with the new room but frustrated with all the hassle to get there.Genuine Expedia guest review
"Easy access to everything"
Our room was spacious and comfortable, and I loved the asian decor. Great gym too.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Thanks very much for your nice comments. I'm glad that you had an opportunity to use our gym while you were here and that you enjoyed it. Have a great 2015! Sincerely, Dani Ortega Marketing Manager
"Not a great first visit.."
Arrived at hotel and had to drive around hotel several times in horrible traffic to find entrance..finally entered hotel at 3pm and the line to check in was horribly ling with only 3 people working..tried to go get cocktail while waiting for check in and was told both places in hotel were closed! No one advised us about facilities at check in and had […] to explore on our own. Concierge recommended taking big bus for touring and it was awful! No room on bus to sit and couldn't see or here... Horrible experience Read moreGenuine Expedia guest review
What I loved the most is the bed it is so comfort and the restroom is really goodGenuine Expedia guest review
Registration took too long. Room was overpriced. View was unpleasant.Genuine Hotels.com guest review
"Nice hotel convenient downtown location"
I'm a resident of San Francisco and decided to spend an evening at the Hotel Nikko, following a holiday party downtown. At check-in, I received a surprise upgrade to a 1-bedroom suite for being an Expedia member. It was a corner room with beautiful views of the city. The hotel is conveniently located downtown near the center of Union Square, where there […] are endless shopping and dining opportunities. The hotel staff was very friendly, professional, and customer service centered. I would recommend this hotel to anyone visiting San Francisco. It's the perfect combination of classy and modern, and the location cannot be beat. Read moreGenuine Expedia guest review
"Great location to Union Square!!"
Very nice hotel and price on Expedia - but they do charge extra for wifi and to use their pool? They ask when you check in to upgrade $60 more to cover extras which I didn't like or do, I liked the great location and the rooms were nice but small for the lower price on Expedua if you don't mind which we didn't since we were out most of the time and […] wanted the lower price over the Xmas holiday. Starbucks was next door so we didn't do the hotel's expensive Asian buffet either. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )