"Very good as to all aspects"
Well equipped and well serviced.Genuine Hotels.com guest review
Great hotel, very nice service and great location. Power went out in surrounding area due to storm, hotel back-up power made it seem like nothing happened, it was the only building in the area with power!Genuine Hotels.com guest review
"CLEAN, comfortable, spacious, great service!!"
My wife and I stayed here for the first time last weekend, and we will definitely be back! We stayed on the 23rd floor (one of their 3 "club" floors), and it was great! Gorgeous view, spacious, clean room, large bathroom with separate shower and large tub and counter with ample space to get ready. The staff was so helpful, and the valet parking (though […] expensive $56 per 24 hours) was so convenient! I forgot some things in the car, and I just called and they had my car to me within a couple minutes! When we checked out we weren't ready to leave the city yet, so the bellhop took all our things down, and he and the valet loaded our car and re-parked it for us while went about our day. Great service, CLEAN and comfortable, great gym with sauna and steam room. We definitely recommend Nikko!! Read moreGenuine Hotels.com guest review
"2nd time I've stayed was a major disappointment"
Disclaimer: I've stayed at this hotel before and didn't have these problems. The key card machine wasn't working when I arrived so an employee had to let me into my room. Then the 2 cards that they left under my door in the middle of the night didn't work. After the third try my room key card finally worked. My key also didn't work in the gym AFTER […] paying for a short term gym membership (which by the way, it's ridiculous to have to pay for the gym in the hotel that you are already paying for). Also, my room wasn't completely clean (dust bunnies on bedspread, hand print on the curtain) the first night, but was better after housekeeping came in. Breakfast was very good and front desk service was very helpful. I paid a lot more for this trip than when I stayed at the hotel previously and don't think it was by any means worth the increase in price. Read moreGenuine Hotels.com guest review
Impeccable service and amazing food!!! The concierge was delightful and one could text their requests. Their response time was incredible...almost immediate. Definitely will be going back!!!Genuine Hotels.com guest review
Ihad a great stay...unfortunately I'd wish I could have stayed longer, but this was just an overnite stay.Genuine Hotels.com guest review
"Good location nice hotek but over priced and no service"
It's a really nice hotel but way over priced in my opinion. And they charge you for every little thing. No free wifi! They charge $15.95 per night! How crazy is that?! That's outrageous I believe since it's free basically everywhere else you stay. I also thought I'd be able to use the pool, one of the main reasons I chose this place. They wanted an […] additional $20 per day to use it though! Not to mention parking is $50 per night. Just say the price is higher and include all of it. I also wanted to check in earlier. When I called though the lady I spoke with was totally unwilling to accommodate even a little. Won't be staying here again. Read moreGenuine Hotels.com guest review
"Little gem on Union Square"
Convenient location and excellent value.Genuine Hotels.com guest review
My stay was fun all the hotel employees were nice and helpful. The hotel is extremely nice and clean. Very pricey though but it was worth it.Genuine Hotels.com guest review
"Nikko the Pretender"
Very disappointing. Room was very small and tight, towels coarse and sparse, not enough lights, one lamp switch fell off when we tried to use it, toilets had single-ply toilet paper, no instructions for TV except on screen Menu the remote barely worked and the free selections were so hard to get to that it was clear they wanted us to use the pay TV […] options, wifi was not free even tho we were in the hi tech capital of America, and they charged us $1 to have the hotel operator connect us to Anzu the hotel restaurant. Conclusion- this is no better than a motel masquerading as an upscale downtown SF.hotel. . What did we like? The king size bed and the down.quilt. That's all. Read moreGenuine Hotels.com guest review
"Great central horel"
Very nice hotel. Great room with view & central walking distance to everything. Will stay here againGenuine Hotels.com guest review
"Nice hotel with reasonable price"
Room cleaniness disappointing; this includes the lack of the bathroom cleaning for three days and the borderline cleaniness of the bed lingerie (grayish discoloration)Genuine Expedia guest review
"Nice hotel, poor service"
The hotel was really nice, but service was quite poor. Called to have something brought up, no word. Texted using their handy number and text feature they have set up, never got a reply, or anything. When my husband went down (an hour after the original request), they were a little rude and left a bad taste. Did like the glass of wine upon check in, […] and at the time, the seemed awesome, but lost their charm a little once we needed something.... Read moreGenuine Hotels.com guest review
"Nice, closed to shopping. Good place to stay!!!"
Everything was Good except I didn't like their breakfast buffet.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Dear dacryse, Thank you for the 5-star review. If there was anything in particular that you did not like about the breakfast buffet, please let me know. I would happily pass your comments along to the Chef, Enjoy your holidays! Sincerely, Dani Ortega Marketing Manager
"Not as described"
The room was not as described and I could reach the walls with my arms stretched out. And the view of the parking lot was amazing!!! HA!!! $50 per day for parking was a joke!!! Won't be staying there again.Genuine Hotels.com guest review
"Perfect location on Downtown San Francisco"
Modern hotel located in Downtown San Francisco. Walking distant to al kind of public transportation (very easy to get here from the airport) and close to main streets in downtown. Very clean and comfortable room and the staff was nice. They provide you with maps of the area. I don't like about this hotel that they try to charge you for every single […] thing, and moreover the prices are ridiculously high. For instance the breakfast was around $24, and if you want the room service, they add 19% to the order plus 4$ extra. I really think it's excessive. Also you cannot even move a tray with a bottle of water from the desk because they immediately ($6 water!). Read moreGenuine Expedia guest review
"Despite great service won't stay here again."
Very good service. Room is very small for the price. They also charge you for everything (internet $15/day, pool $20/day, workout room, parking $57/day) so if you use these amenities, it becomes a very overpriced room. This type of charging makes the hotel feel cheap, not really a luxury zen overall. We booked because we thought these things were standard, […] wish we had known in advance. Won't book here again. Read moreGenuine Hotels.com guest review
We really liked staying over night at this hotel. It was clean, very quiet at night, the service I received at the front desk was very professional & friendly! The location was very good, walking distance to Union Square was a short walk from hotel. We would stay there again!Genuine Hotels.com guest review
"Good location, clean"
Good location, clean, expensive parking, excelent breakfastGenuine Expedia guest review
"Classy hotel, good location"
This is a modern hotel, with all the high-tech comforts. Check-in was a breeze, and the room was clean and comfortable. The hotel gym was state of the art. The hotel restaurant, Anzu, had outstanding food. I definitely enjoyed my stay.Genuine Expedia guest review
"My stay at the hotel"
It was great and the food was awesome....Genuine Hotels.com guest review
"Great location and atmosphere"
My hotel stay was great. Staff was very attentive, room was very nice, and the beds were comfortable. There were plenty of places to eat close by and Union Square was just a short walk away. Public transportation was also easy to get to, making getting around as easy as possible in the city. The onsite bar/club was also very nice and had a good vibe […] during our stay. Read moreGenuine Expedia guest review
"Nikko was a cool place to stay!"
Great hotel! Only issue -- no wifi and the price for wifi was way too much.Genuine Hotels.com guest review
Very nice hotel in a great location , walking distance to union square shopping area and Westfield mall. The staff was very nice and respectful. Concierge and employees were very helpful to me and my boyfriend when we asked for directions. Easy to find cabs around the area. Walking distance to restaurants and trolley station . Housekeeping was fast […] to replace towels or anything needed. Read moreGenuine Expedia guest review
The room was beautiful. The hotel staff was very accommodating and super friendly. The location is amazing, just a couple blocks from Union Square and cable car turn around.Genuine Expedia guest review
"Great location, superior class."
We had a great time, and I will recommend the HotelGenuine Expedia guest review
"Nickel & Dimed"
Hotel was perfectly fine in location that was good (close to Union Sq) and bad (close to Tenderloin). It would be nice if the hotel did not nickel & dime guests for things like internet service ($15.95/day) and use of the pool ($20/day). It seems a cheap practice in a hotel with luxury aspirations.Genuine Hotels.com guest review
"Happiness is being worry free."
I was in town for a conference and picked the Hotel Nikko after the conference hotel filled up; turned out to be a good choice on my part. I felt very well taken care of there. Check in was super-smooth, and the bell-hops were extra helpful by taking care of a package I had delivered there before my arrival. I would definitely stay again if given the […] chance. Read moreGenuine Hotels.com guest review
"Vumedi Meeting 2014"
Very friendly and professional staff.Genuine Hotels.com guest review
"one of the better ones"
Other than walking down 21 flights of stairs for a false fire alarm. It was fantastic!Genuine Hotels.com guest review
Hotel staff were extremely friendly and helpful. Hotel was clean and the room was big enough for two people to be comfortable. Did not eat at the hotel for either breakfast or dinner since there are so many other options all around the hotel. The location is excellent and within walking distance of China Town and the financial district. Many great food […] and beverage options also are within walking distance. Read moreGenuine Expedia guest review
"great location but no internet"
Great location, nice rooms but turned out to be more like a full service Hotel that nickel and dimes you for all the extras. Pay extra for internet (not even free in the lobby), pay extra to use the pool or fitness. Especially for travelers looking to make reservations and plan their daily activities internet is really necessary and has become a basic […] included service. for the nightly rate paid to stay at this hotel. I thought an additional $17 dollars plus tax a day was ridiculous. Read moreGenuine Expedia guest review
Great hotel convenient to Union Square and shopping.Genuine Expedia guest review
"Comfy and close to Union Square"
Check in was quick and we were right there at 3:00 pm. Room was ready and very clean. The beds were nice and comfy. It was easy to get to get car from parking, the valet service was very helpful.Genuine Expedia guest review
"Very nice hotel centrally located."
My wife and I were able to walk to the famous SF trolley, Chinatown, high end shopping and excellent dining. This hotel is very centrally located and near just about everything. If we needed to get across town there was a Bart station nearby tooGenuine Expedia guest review
Super relaxing hotel even though I was at a conference.Genuine Expedia guest review
"Prime location in DT SF"
The room was lovely. Only drawback was the $20/day charge for using the health club (spa, fitness center, etc) which I think is kind of ridiculous.Genuine Expedia guest review
"Pricey, but worth it..."
Wonderful place to stay, centrally located, you can walk to all the shopping....the BEST Macy's EVER across the street, 1 block down...Genuine Expedia guest review
"Great place to stay."
We had a nice corner room on the 16th floor. Very modernized and up kept. Clean with a really comfortable bed. Definitely would stay again.Genuine Expedia guest review
The hotel is located in a great area. The ambiance is nice. Great choise for walking to the shopping area, to union square just 3 blocks away, Chinatown walking. Beautiful elegant hotel and the service very welcoming.Genuine Expedia guest review
"Staycation in the city I love!"
The stay was excellent. The room and staff were beyond my expectations. Reserving a room and upgrading was a very easy process. The only draw-back for me was the fact that it was a little expensive.Genuine Hotels.com guest review
"Great location and a very nice hotel."
The room was great. It was clean and very comfortable. The staff was very nice and fun.Genuine Expedia guest review
"The comfort is amazing."
The whole experience as very positive. The staff was great except they gave us the wrong information abut luggage that was delivered late. The staff went out of their way to address our needs except that one incident. The room was very comfortable. The ambience was wonderful. The location was just right and accessible to great restaurants and other […] hotels. Read moreGenuine Expedia guest review
"Close and Clean!"
I have stayed at this hotel a number of different times now and everything has remained exactly the same. The service is completely five stars all the way. The cleanliness and lay out of the rooms are also five stars. The location also, couldn't be better. It is only a couple blocks away from the cable cars, union square, the mall, and all the madness […] and noise. You really can't get better than this in San Fran if you want to stay near to Market and away from the wharf. I would recommend this hotel to everybody. This is my go to hotel when in San Fran. I don't even have to think twice! Read moreGenuine Expedia guest review
"great stay in the city"
Great stay in the city. Close to everything. ..amazing service and the most comfortable bed I've had in a while. Decent breakfast. ..definitely get the upgrade, it includes food, gym and wifi.Genuine Hotels.com guest review
"Best value in Union Square"
I spend a few weeks a year in San Francisco and always try to stay at the Nikko. The hotel has an interesting aesthetic and the staff is better than any comparably priced hotels. The only issue is that the rooms are pretty inconsistent. Some rooms are pretty noisy, others are perfectly quiet. This time I landed a quiet room on a high floor, but the […] bathroom hadn't been updated (the updated bathrooms are very nice). It's not a dealbreaker, but definitely disappointing. Read moreGenuine Hotels.com guest review
Had a great last minute wedding anniversary stay no complaints. ..enjoyed the City everything was walking distance. .awesome time!Genuine Hotels.com guest review
Stayed in the hotel for a romantic get away. The hotel was very elegant and clean, and professional. They have a very chic bar downstairs that we really enjoyed. My only criticism is the room we had was very small seemed a little claustrophobic for my liking. Overall great hotel conveniently located by the bart and union station there are many great […] restaurants shops, and bars near by. Read moreGenuine Hotels.com guest review
Great hotel, comfortable rooms, delisious breakfast at Anzu, great location!Genuine Expedia guest review
"Girls shopping trip"
Excellent location just steps from all the trendy shops and Union Square. Excellent service all around by the hotel staff. Wine at check-in was a nice touch. Awesome valet service.Genuine Expedia guest review
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