"Not worth it"
Rooms are to small with over priced room service.Genuine Hotels.com guest review
"not worth the money"
Over priced rooms where still dirty from prior day also!Genuine Hotels.com guest review
Great Rooms, Amazing Beds, Great Staff. Hotel is well worth the Price.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Marlon, Your comments and 5 stars make us beam with pride! Thank you we strive to exceed expectations and we look forward to your next visit with Hotel Nikko. Best Regards, Anne P.S. We are having a beautiful warm spell in SF, 83 degrees today, so good month to return.
Very central, clean and excellent staff. I liked the hotel and I would stay here again and would definitely recommend it to anyone visiting San Francisco.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Pierre, Thank you for 4 stars! We appreciate your recommendation and hope you'll return to visit soon. May I recommend that you checkout the Feinstein's calendar and attend a show for your next visit. Take Care, Anne Hudson
"Quiet and relaxing hotel."
Wonderful, helpful and friendly staff greeted us. Had an issue with the king room we had reserved for 5 nights. They worked to make sure we would be happy. Ended up in one king room for one night and then the staff moved us to another for the remaining 4 nights. To thank us for our flexibility, the hotel gave us access to the Imperial Room for the continental […] breakfast and the wine and cheese gathering each day, free internet/WiFi, and access to the pool/workout room. Great location near the Powell-Mason and Powell-Hyde cable car turn around and the lite rail. Enjoyed Palm Sunday worship at Glide Memorial UM.C just down the block. Nice meal at the Anzu restaurant with a fun surprise dessert called "The Fog". Don't want to spoil it....just order it and see! Read moreGenuine Expedia guest review
Response by Hotel Nikko San Francisco Hi Gayle, Thank you for taking the time to award us 4 stars for your visit. So glad, you had superior service and found the staff responsive too. I will pass along your comments to the staff. Additionally, I will share your love of "The Fog" with Chef Phillippe. Welook forward to seeing you again soon. All the Best, Anne Hudson
Overall, good value in great location for San Fran.Genuine Expedia guest review
"Great hotel close to Union Square."
The service was phenomenal and the room was large, comfortable, and immaculate.Genuine Expedia guest review
Response by Hotel Nikko San Francisco Awesome! Thank you, we love when we wow our guests and thank you for a perfect 5 stars! All the Best, Anne Hudson
Great and awesome staff at Hotel Nikko. Extremely helpful. I would stay there again. The room is very clean too!Genuine Expedia guest review
Response by Hotel Nikko San Francisco Dear Guest, Thank you you four four-star review of Hotel Nikko SF. Our staff is always happy to help. We hope to hear from you soon! Sincerely, Marcia Striffeler
walking distance to Union Square, shopping, and restaurantsGenuine Expedia guest review
Response by Hotel Nikko San Francisco Dear Guest, Thank you for your five-star review of Hotel Nikko SF. We hope to hear from you soon! Sincerely, Marcia Striffeler
"Amazing hotel, close to Opera House, shaddy area"
The hotel itself is amazing. Beautiful and modern, with a clear Japanese inspiration. The staff were incredibly polite and attentive, they responded to our needs quickly, and provided us with anything we requested. The price seems right for the standard of the hotel, though the area leaves a lot to be desired. Although we could walk to the War Memorial […] Opera House within 20 minutes from the hotel, the streets did seem pretty sketchy and I wouldn't have felt safe walking at night by myself. So definitely a cab is necessary. Also, you have to pay for the overnight parking, which seems excessive since you are already paying quite a bit of money to stay in the hotel to begin with. The bar and restaurant were phenomenal, and the array of food for the breakfast buffet was ample. We upgraded to the Imperial suites on the 23rd floor, with its own lounge serving complimentary wine and cheese. The spread here wasn't too impressive, but it came included with the room upgrade. This is a good hotel to stay for a night, maybe two. But the location does give me pause to stay any more nights. Read moreGenuine Expedia guest review
"NICE HOTEL CLOSE TO EVERYTHING.."
very nice hotel. we traveled with our 5 month old baby and the room was a great size and quite at night time. the staff was excellent. would stay here again and would recommend this hotel to anyone. excellent service from drive up to check in to check out.Genuine Expedia guest review
"Good business hotel"
Nice big hotel with bog clean rooms, nice bathrooms with separate walk in showers.Genuine Expedia guest review
King deluxe not that big. Huge bathroom. the most comfortable bed. on the 9th floor still could hear music outside. Fantastic staffGenuine Hotels.com guest review
"Everything Is Extra"
Check-in staff is extremely rude an unhelpful. The rest of the staff is helpful and friendly. No perks bot Expedia VIP. Parking is $57/per day Pool access is an extra $20 Gym access is extra Lots of vagrants. The Lobby Bar is the best part about this place.Genuine Expedia guest review
The hotel was very nice, clean, and well maintained. The room was small, but had everything that we needed including a very comfortable bed. My favorite thing about my room was that it was very quiet, we were not kept up all night with the union square traffic sirens. Hotel Nikko has a convenient location, right in union square close to shopping and […] restaurants. There is lower cost parking nearby if you don't want to valet. I would definitely stay here again! Read moreGenuine Hotels.com guest review
Very nice place with an excellent staff........ But just way to many hidden chargesGenuine Hotels.com guest review
"Really nice room, comfy bed, nice staff!"
Had a great room, very clean, nice view, staff was nice. would definitely go back.Genuine Expedia guest review
Outstanding! The bed was perfect, location, ideal, staff excellent, room very clean, atmosphere of hotel perfect.Genuine Hotels.com guest review
"Loud music at 2:00 AM"
Everything was great except for the basic requirement of any hotel - a good night's sleep. Both Friday and Saturday nights, we were awakened by loud music either from the club in the hotel or a neighboring bar in the middle of the night.Genuine Hotels.com guest review
"April in San Francisco"
The hotel was lovely and the staff was gracious. The concierge Ernesto was particularly outstanding. For a reasonable price the room was clean and nice. Two unfortunate details were 1) the $20 extra charge to use the pool which seemed absurd and unnecessary for a paying guest and 2) the $57 parking charge was much higher than the other nearby lots which […] seemed excessive. Again I would think guests might get a break. Read moreGenuine Hotels.com guest review
The stay was nice. The location is convenient to have access to the city. The staff is very friendly. The parking fees are outrageous. I wouldn't stay here if I drove, only if I didn't have to park my car.Genuine Expedia guest review
Old stuff....been there many times! Over many years....Genuine Hotels.com guest review
"Great, central location"
Our stay at the Nikko was terrific. Large, comfortable room with plenty of space and amenities for our family of 4. Although the pool is shallow, it's in a beautiful solarium and our kids enjoyed some downtime during our busy trip. The concierge, Ernesto, was the BEST. He took great care of us, made fantastic recommendations and helped us schedule our […] time so we could really get a taste of San Fran. With plenty of shopping, food and conveniences nearby, we highly recommend the Nikko. Read moreGenuine Hotels.com guest review
"Nice and Cozy hotel near to Union Square"
My first impression of the hotel wasn't that good because the size of room is smaller than I expected. However it doesn't take long until I realized it was my misunderstanding. The room has everything that I need. In addition to that, I can feel here and there that employees are caring of me.Genuine Expedia guest review
"Great place to stay!"
Overall was impressed with the hotel and the service. The only thing to watch out for is that it's near the edge of the Tenderloin, so if you're new to the area, make sure you know where you're going.Genuine Hotels.com guest review
"Clean, quiet and consistently excellent"
If you want great service, a nice room and a break from both tourist schlock and the uber-trendiness of San Francisco's business scene, stay at the Nikko.Genuine Expedia guest review
"Nice hotel close to many art galleries"
Went to see Vonda Shepard in the Feinstein room, which is in the hotel. Great show in a great little venue with cabaret seating. Efficient valet parking.Genuine Expedia guest review
Great hotel. Neighborhood not.Genuine Hotels.com guest review
"Bad staff experience, felt ripped off and insulted"
On check in and from my Expedia email, I was told I would get complimentary internet access because of my Expedia VIP status. However upon checkout, they not only tried to double charge me for it, the staff member tried to convince me that there was nothing in their system about the complimentary internet and that I somehow made it up. I eventually […] had the email from Expedia to show her and also explained they had charged me twice for the same thing anyway. That feeling of being ripped off was bad enough, but the staff member didn't have to try to convince me I was wrong without looking into it first. I'm an experienced business traveller in the SF Bay area and have probably stayed at the majority of hotels around Union Square. Tons of better options around, Hyatt, Wyndham Parc55 for example. Read moreGenuine Expedia guest review
"Horrible Key Cards"
This is the 3rd time in 2+ years I have stayed here.The key card system is a disaster. They either work in the elevator and not for your room at least 75% of the time even when re-keyed. I had to have them make new keys 4 times in 36 hours and almost missed my flight because I could not get the brand new key to get to my floor. Once I got there it would […] not open the door. I would not recommend this hotel for anyone. So disappointing to see it deteriorate in all areas Read moreGenuine Hotels.com guest review
"Quick Biz Trip"
I always stay at the Nikkio when I'm in San Francisco for work (about 6 to 7 times a year). Love the fact that its not trendy, the staff is wonderful.... Its just time to update feels a bit dated.Genuine Expedia guest review
The room was spacious, with a lovely bathroom and view of the city. The staff was courteous and helpful. Would stay there again.Genuine Hotels.com guest review
"Nice and Helpful Staff, but RUDE guests"
The hotel was very nice. The staff very nice and helpful. The only poor experience that I had was with tourists staying in the hotel. We encountered 2 extremely RUDE men that obviously were raised not to have manners.Genuine Hotels.com guest review
Never would stay there again. I paid $60 for safe valet parking of my car and my I pad was stolen!Genuine Hotels.com guest review
Quiet, comfortable and an efficient staff. What else could you ask for?Genuine Expedia guest review
The staff are friendly and helpful, the rooms are lovely. And considering the prices for other hotels in the area, this was a great value.Genuine Expedia guest review
"Good place In SF"
This was a good, clean hotel with a great desk staff. Good for work.Genuine Hotels.com guest review
The hotel room was perfect for my husband and I, it was comfortable and extremely convenient to shopping and restaurants. Enjoyed the look and feel of Hotel Nikko. If you like shopping and eating, Union Square is the place. Best to venture out and not get stuck in the city. I loved the atmosphere, the people and the vibe. Talked to many locals and even […] those less unfortunate, they are so kind when you give them the chance. Read moreGenuine Hotels.com guest review
The staff at the hotel make a wonderful first and lasting impression. From the guys in Valet Parking to the wonderful front desk team, my family was treated like royalty. They quickly came to know our group and were very helpful and friendly during the entire visit. Beautiful hotel and staff.Genuine Hotels.com guest review
"Nikko never a disappointment"
Booked a petite queen room, but upgraded to King for $20 more per night. Room was clean and bed was very comfortable. Bathroom was large (loved the separate shower.) Location was great; really I have nothing negative to say other than the $50 (+tax) per night to park my car. I guess that is the going rate, but really? Seems pretty excessive...Genuine Hotels.com guest review
"Excellent short stay"
I really like this hotel Very nice upgrade and quite pleasant front desk. Room very nice and enjoyed the sushi barGenuine Hotels.com guest review
The staff was wonderful and very helpful. The hotel and restaurant were beautiful. We really enjoyed the pool! Because it was St. Patrick's weekend we had trouble sleeping because of all the noise of the police cars..Genuine Hotels.com guest review
"Great entry, good location"
Everything is extra, but basic room, hotel excellent.Genuine Hotels.com guest review
"Nice hotel !!"
We got upgrade rewards. That was nice room and service. Room was clean. Awesome.Genuine Expedia guest review
"Nice hotel in a great location."
I stayed at the Hotel Nikko for one night in March. Everyone I dealt with on the hotel staff was great, including the guy who checked me in, the woman I called in room service, and the person who brought my meal. Unfortunately, I didn't have time to explore the hotel or use many of the amenities. But the room was clean and quiet.Genuine Expedia guest review
A great hotel located next to the homeless.Genuine Hotels.com guest review
Very pleasant experience at hotel Nikko. The room was not ready when I arrived, but the staff was very accomodating with luggage and quick to have a room ready.Genuine Expedia guest review
"The staff was amazing."
Whoever is in charge of management obviously has a system in place that is working. From the moment you step on premises, you have incredible customer service. Great people, treating you like an honored guest. I had planned on always staying at Mariott to save up points but from now on in SF i'll stay here for the customer service.Genuine Expedia guest review
Hotel Nikko is one of our favorite hotels to stay at in the city - the beds are BEYOND comfortable. In fact, I wrote to the hotel and asked what pillows they use and they sent me a link, soooo nice! The location is great - but it is on the cusp of the Tenerloin, but I like that it is right outside the mayhem of Union Square (literally 2 blocks away). […] Its nice being able to drive away from the hotel without dealing with a million and one tourists crossing the street. I would highly recommend Nikko to anyone! Read moreGenuine Hotels.com guest review
It was an amazing stay....Genuine Hotels.com guest review
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