All hotels in Dallas, Texas, United States of America
1 room, 2 adults
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1015 Elm St, Dallas, TX, 75202, United States of America, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 1,540 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    3.8
  • Comfort
    3.6
  • Condition
    3.4
  • Neighborhood
    3.7
5.0 / 5Outstanding
"The best hotel stay downtown Dallas!"
I had fun and enjoy my comfortable stay there and I would recommend it to everyone!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Brian, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your best of the best five star review. We are glad that you enjoyed your stay with us. Thank you again for staying and for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Jul 10, 2015
Brian
US
2.0 / 5Fair
"Not as nice as you would think"
Hotel was VERY dated, and the design is no longer relevant.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your opinion. We are sorry you did not enjoy your stay with us and found our design no longer relevant. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Jul 8, 2015
A Traveler
US
4.0 / 5Excellent
Me and my husband wanted to get away for our anniversary so we decided to stay here everything was nice but the a/c didn't get freezing in the room when u cut the thermostat down but it was still comfortable. Now as far as the hospitality of the staff it was amazing to see everyone that worked there was nice. There was one gentleman I wish I knew his name to give props to but he worked at the front door with the Vallet parking and unloading the bags he was a older Hispanic gentleman and he was so sweet and anytime we arrived at the hotel he greeted us and made sure our stay was ok and made sure we didn't need anything. If we neede to know where something was or where to have fun at if he didn't know he would find out.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Lacey, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad that you enjoyed your stay and especially the services you found at our door. Thank you again for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Jul 10, 2015
Lacey
US
4.0 / 5Excellent
"Dallas Aquarium"
We were visiting the Dallas aquarium and this was walking distance.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Rose, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful four star review. We are glad that our location was convenient for your needs. Thank you again for staying with us. We hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jul 11, 2015
Rose
US
4.0 / 5Excellent
"Preachers conference"
Nice hotel. I'll stay again.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Kenneth, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad that you enjoyed your stay and we look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
4 night business trip Jul 6, 2015
Kenneth
US
3.0 / 5Good
"Nice Hotel/Bad Service"
I booked a hotel room for my parent's anniversary so they could have a night out. The room was nice, but the hotel staff were less so. Come to find out they double booked the room, tried to charge a deposit for the room more than twice and lost any record of payment/signature confirmation. I know that new staff can occasionally mess up. We've all been there, but when the managers do not take care of guests it shows the value they place on them. Your stay may hopefully have less drama. However, if something does happen watch out for their customer service is less than par (and get a copy of anything you sign).
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Adam, Thank your parents for staying with us at the Crowne Plaza Dallas Downtown and thank you for your comments. Personally, I am not aware of situation so do not exactly know how to respond. We apologize if there was some kind of misunderstanding with a duplicate booking. It is impossible for me to review the information due to the anonymity of these reviews. Thank you again for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jul 11, 2015
Adam
US
4.0 / 5Excellent
"Downtown Dallas"
Hotel was nice, breakfast buffet was good but crowded.Neighborhood a little rough but good security. Walking distance to JFK Museum.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear David, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad you enjoyed your stay despite the breakfast being crowded and the neighborhood a little rough. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip with friends Jul 8, 2015
David
US
4.0 / 5Excellent
"Get away"
Nice hotel but the parking garage is really expensive
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Eric, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad you enjoyed your stay with us. As for parking, all we can say really is welcome to Downtown Dallas, where parking is at a premium and not really not within our control. Thank you again for staying with us. We hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Jul 5, 2015
Eric
US
4.0 / 5Excellent
"Satisfied"
Overall good stay
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your satisfied four star review. We are glad that you had a good stay, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Jul 3, 2015
A Traveler
US
5.0 / 5Outstanding
I had a wonderful view of downtown and the pool. pool. Th
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Paul, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your FIVE STAR review. We are happy to read that you had a wonderful time. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Jul 4, 2015
Paul
US
4.0 / 5Excellent
"holiday weekend hotel."
nice place for a holiday weekend.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Joseph, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your holiday weekend four star review. We are happy that you enjoyed your stay and found us a nice place for a holiday weekend. Thank you again for staying and for your comments. We hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night trip with friends Jul 3, 2015
Joseph
US
4.0 / 5Excellent
"Good stay"
I trully enjoyed the stay at this hotel. The room was very comfortable, inexpensive breakfast and great location, free wifi. I wanted to go to the club dancing, but its only on weekends which is understandable. The part I didn't like is paying so much for valet parking..since I had a 10.00 a day car deal to travel around Texas. To pay 28 or more dollars for parking, for me was not good. Overall, I enjoyed the stay (also inside swimming pool to a hot state like Texas would be nice) THANK YOU YOUR STAFF WAS GREAT AND NICE HOTEL.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Blanca, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your good four star review. We are so glad to see you enjoyed your stay. We are sorry that parking is such a premium in Downtown Dallas and charges are so high. Thank you again for staying with us and for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Jun 10, 2015
Blanca
US
5.0 / 5Outstanding
"Will be coming back!"
I've stayed at the Crowne before and they never disappoint! Breakfast buffet was tasty, too! So glad I looked on hotels.com for last minute deals! This room was definitely a steal!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Lauren, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the wonderful five star review. We are so glad that you enjoyed your stay with us and were able to take advantage of the last minute deal. Thank you again for staying and for your comments. We look forward to seeing you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jul 3, 2015
Lauren
US
1.0 / 5Poor
"horrible!"
Hotel was horrible! It wasn't clean, had a mildew odor, pool was closed all weekend for a private party. And had to pay for a night that we didn't even stay.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Cheryl, Thank you for staying with us at the Crowne Plaza Dallas Downtown. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
4 night family trip Jul 2, 2015
cheryl
US
4.0 / 5Excellent
"Dallas stay"
Good stay! Had refrigerator big plus! Parking should be free for guest!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Charles, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your Dallas sized four star review. We appreciate your comments and are glad that you enjoyed your stay. We are sorry that parking is not free to guests, but in Downtown Dallas there is no such thing as free parking. Thank you again for staying and for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jun 29, 2015
Charles
US
5.0 / 5Outstanding
We came down to Dallas for the weekend and we stayed here and we enjoyed it, the hotel was nice and real clean the pool was clean the customer service was so friendly and nice,we will be staying here next time we come.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Mayra, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful five star review. We are glad you enjoyed your stay with us and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jul 5, 2015
Mayra
US
3.0 / 5Good
much noise in the pool. I stayed 3 nights and 2 of those nights were party. too much noise and we were not able to sleep because the music was quiet with very high volume.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Ricardo, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that you had issues with the noise from the pool, but all of the activity stopped by midnight even on the weekend of the fourth of July. We again apologize for any inconvenience this may have caused. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night romance trip Jul 3, 2015
Ricardo
US
3.0 / 5Good
"Good central location"
Good location, clean room. Only stayed one night. Good friendly customer service. Arrived late on 4th of July. Having a club in the hotel and sharing an elevator ride with drunken guests was not appealing.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Maria Esther, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that you had to share the elevator with some others who do not know how to behave themselves. We are glad that you found the location good and the room clean. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jul 4, 2015
Maria Esther
US
5.0 / 5Outstanding
"Walking distance to attractions and restaurants"
Great location, the hotel staff is very friendly and helpful, and the room was very clean and comfortable. They are right downtown Dallas within walking distance to many different restaurants and attractions such as the aquarium and museums.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful comments. We are glad that you enjoyed your stay with us. We look forward to many happy returns. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
4 night family trip Jul 1, 2015
A Traveler
US
4.0 / 5Excellent
"Nice room with balcony"
Decent area, staff very friendly. Competitively priced.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your nice four star review. We are glad you enjoyed your stay and found our staff friendly. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Jul 3, 2015
A Traveler
US
3.0 / 5Good
"Ok"
Overall stay was good but they didn't let us know how to use the elevator plus we had to pay to park even though we were guests there!! It's in a nice area for touring,food nd partying
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Joseph, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your informative review. Yes we charge for parking in our garage and/or valet, as does every other hotel in Downtown Dallas. Parking is a premium in this area. The elevator security should be explained at check-in as it is key access to all of the guestroom floors. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Jul 3, 2015
Joseph
US
3.0 / 5Good
"Never again"
Nice older hotel. Room was very hot and was told we could not change. Beds OK, pillows were terrible. Parking was expensive. Was told a $50 hold on my credit card but it was $100 and took 4 days to get it back minus the $32 parking, ridiculous. Left something in the room and never got it back, was told they could not find it. Will not stay again. Pool was gross also.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Stephen, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your opinion. The courtesy hold on your credit card is a $50 hold per night to cover the possibility of incidental charges and is listed and explained at the front desk upon check-in. We are sorry if there was some misunderstanding or miscommunication of this information. We will work to make this more plain. Also, as far as the return of the money, the hotel does release the funds at check-out, but depending on the banking institution and its contract with the card issuer it can take anywhere from three to five business days to return to your account for your use. This information is also explained in writing at each of the front desk terminals. Thank you again for staying with us at the Crowne Plaza Dallas Downtown and for your opinions. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Jun 29, 2015
Stephen
US
3.0 / 5Good
"Disappointed in Dallas"
Other than the downtown location we wanted, I don't have much positive to say about our experience at this hotel. There was a private party going on at the pool both days during the weekend, so we couldn't use it. After I heard everything the drunk partiers were saying in the elevators, I wouldn't go near it even after they were gone. The Wi-Fi barely worked. We enjoyed Dallas, but not this hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your opinions. We are not sure what you might have overheard in the elevator, but we assure you that we take care of our pool, its cleanliness, and the chemical balance. As for the private event, we did list the event online and at check-in, with the option to attend the event for a nominal fee. Thank you again for staying and for your opinion. We are sorry you did not enjoy your stay. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night trip Jul 4, 2015
A Traveler
US
4.0 / 5Excellent
"Great stay"
We had a great stay! we had a room with a balcony with a view of the pool. The room was very comfortable and clean
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Jessica, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great four star review. We are very happy that you enjoyed your stay and especially the view from the balcony. Thank you again for staying and for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jul 3, 2015
Jessica
US
5.0 / 5Outstanding
"Beautiful Site"
It was a wonderful stay! Beautiful site and enjoyed the view from the balcony. Would recommend to anyone.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Jose, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the beautiful five star review. We are very happy that you had a beautiful stay and enjoyed the view. We look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Jun 28, 2015
Jose
US
2.0 / 5Fair
"Meh at best"
Rooms are small, bathroom wouldn't fit two people at once and the overall room is old. A/C was so noisy it woke us up several times. It did the job for the price but I wouldn't recommend for longer than overnight.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Johnny, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for you comments. We appreciate your opinion and will look into any issues with the air conditioning. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jul 1, 2015
Johnny
US
4.0 / 5Excellent
"Dallas stopover"
Wanted to be within walking distance to 6th floor museum. It easily meet our needs and was enjoyable.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear James, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for you four star review. We are glad you enjoyed your stay with us and we were convenient for your visit to the 6th floor museum. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Jun 28, 2015
James
US
5.0 / 5Outstanding
"Pleasantly Surprised!"
I read the reviews before mine and was definitely not optimistic. I expressed my concerns to the gentleman and he assured me he would do everything he could to ensure my satisfaction. The room was in excellent condition and the air conditioning worked great. No complaints whatsoever, and that's saying something for me!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your pleasantly surprising five star review. We are glad that you enjoyed your stay with us and had no complaints. Thank you again for staying and for your comments. We really appreciate them and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downntown
1 night business trip Jun 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Great service"
Hotel service and facilities were outstanding. Staff also very friendly and professional. Front Desk.- Excellent Bellboy.- Excellent Restaurant.- (My server was Maritza).- Excellent service Rooms were clean and everything was working in great conditions. The only issue was the neighborhood and homeless people surround the hotel, I tried walk after work near by the hotel, but I couldn't because the area didn't look safe because so many gangs around the area .
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Maria, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your great five star review. The area around the hotel is actually very safe, but you are correct that it does not always appear so. Thank you again for staying and for your comments. We hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Jun 28, 2015
Maria Beatriz
US
4.0 / 5Excellent
"Dallas trip"
Bought a new car in Dallas wanted to stay downtown. The location was close to a lot of resturants and parking was on site $16.99. The lobby was very nice and the help was very professional. The elevator required a key keeps the rift raft out and feels more exclusive! The room was very nice my only complaint was the bathroom very dated. Everything was nice and clean also there's a pool on the 12th floor
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Jason, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad that you were able enjoy yourself at our establishment and that new car. Thank you again for staying with us and your comments. We look forward to seeing you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Jun 28, 2015
jason
US
5.0 / 5Outstanding
"great hotel"
we were in another hotel and had to leave because we were not satisfied with it and we were lucky enough to get a room in the crowne plaza. We have never stayed in the crowne plaza before but we loved it and from now on when we are in Dallas for business we will be staying there.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Tracy, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your five star review. We are glad we were able to satisfy your needs, and were a cut above your previous accommodations'. Thank you again for staying and for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night business trip Jun 25, 2015
Tracy
US
5.0 / 5Outstanding
"Amazing"
It was great!!!!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Lauren, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the amazing five star review. We are glad that you enjoyed your great stay and we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night trip with friends Jun 25, 2015
Lauren
US
5.0 / 5Outstanding
"great spot"
great
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Dominique, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the great five star review. We are very happy that you had such a great stay and found us to be a great spot. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night business trip Jun 20, 2015
Dominique
US
1.0 / 5Poor
"Bad"
You would think, since the hotel is in the prime of downtown Dallas it would be nice, it smells bad and the decor seemed as if it has not been updated since the 70s. Very disappointed, would not stay at the hotel if was given to me for free. Should not be featured on hotels.com
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Jerry, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your less than favorable opinion of our property. We do have a prime location in Downtown Dallas and are one of if not the most popular hotel in Downtown. We may not be the shiniest, or the newest, but you cannot beat our value compared to other big box hotels. Thank you again for your opinion, it is valued. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jun 26, 2015
Jerry
US
4.0 / 5Excellent
"Convinient location"
Good stay for one night
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your convenient four star review. We are glad you enjoyed your one night with us, and wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip with friends Apr 4, 2015
A Traveler
US
4.0 / 5Excellent
"Convenient to all interesting sites"
HIG points were not allowed because the stay was thru Hotels.com. Why was this not mentioned in ad.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Lawrence, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. IHG Rewards Points are earned for qualifying rates and qualifying stays. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night business trip Jun 7, 2015
Lawrence
US
4.0 / 5Excellent
A nice 4 star (?) room in downtown dallas. There is a view from every room and the pool is awesome. The rooms are nice but just a standard bed and bath set-up, nothing super fancy. Even so, I enjoyed my stay. I can't wait to move to Dallas but until then, this is my hotel whenever I visit! Great staff as well.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Marielena, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are glad you enjoyed your stay with us even if we are only your basic bed and bath setup. Thank you again for staying., we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Apr 4, 2015
Marielena
US
4.0 / 5Excellent
"Alright but passable"
Very decent for quick overnight stay, if passing by or through downtown Dallas, great location and safe. front desk staff friendly, others are so -so ... Not to welcoming once you are checked in. Bathroom for 2 bedroom is too small for comfort other than that pretty good
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your four star review. We are sorry you found some of our staff only so so, but glad that you found the frond desk friendly. We hope you still enjoyed your brief visit with us. Thank you again for staying with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Jan 30, 2015
A Traveler
US
2.0 / 5Fair
Did not like. Corridors smelled, fridge so noisy had to turn off, wardrobe door hanging off rail, liquid dripping from A/C vent, bathroom impossibly small. Bar closed to hotel guests Fri/Sat as turns into nightclub (you would have to pay a fee to enter). Stay was only overnight otherwise would have demanded a move. Would not go back.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Tracey, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion. We appreciate your comments and will look into the issues that you have reported here. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip May 2, 2015
Tracey
US
5.0 / 5Outstanding
"Great Place!"
Great place. Close to shops, restaurants, night life!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for this great five star review. We are glad that you enjoyed our location and had a good time. Again, thank you for staying with us and for your comments. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Jun 20, 2015
A Traveler
US
1.0 / 5Poor
"First and last time"
The room we stayed in was definitely not worth above $50! It seemed to be clean, but the AC was louder than a jack hammer, the bed would creek and was uncomfortable. Not enough space in room or bathroom. Service was just "OK". They didn't seem interested in customer satisfaction. Honestly, they didn't even look happy to be working there. Parking garage is so small it would be hard to turn with an SUV. Parking lot was dirty, they charge you extra for garage parking, it is not included in the hotel rate. First and last time with Crowne Plaza.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear detty, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry you had problems with the A/C and parking garage. We will look into these issues and attempt to rectify them for the next guest. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jun 20, 2015
detty
US
1.0 / 5Poor
"Horrible service"
There is a club in the hotel and the lobby is noisy and crowded. I paid $16.00 for parking for only 5 hours! Tried calling the front desk when I arrived to my room and the room phone had a horrible hissing noise and the front desk never responded! I left word at the desk that if my family arrived and asked if I had arrived, to let the know. My family arrived 20 minutes later and they told them I had not arrived yet. When exiting the hotel at 6:30am, there was nobody at the desk, except a security person who did not know much. When driving out the gate was closed when I called the front desk no one answered. Parked my car went upstairs to ask what to do and the security person was there, but obviously not answering the phone at the front desk! His first response was, the hotel does not own the parking lot!!! Totally unhappy with the Crown Plaza, would not recommend or stay there ever again!!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Tanya, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry you found issue with your stay and we could not wow you with our customary level of service. We will look into your issues and correct them for the next guest. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Jun 20, 2015
tanya
US
1.0 / 5Poor
"Horrible experience"
A/C quit working during the night and the room felt like a sauna after taking morning shower! We ordered room service the night we checked in, and the grilled chicken sandwich was overly cooked and fries were very greasy!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Jorge, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We will look into the issue with your A/C and attempt to rectify it before the next guest checks in. We did have a hotel wide issue one weekend and wonder if that was when you stayed, if so we wonder if you let us know of your dissatisfaction before your departure? Thank you again for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jun 13, 2015
Jorge
US
3.0 / 5Good
"Not very pleased"
The room we checked into was quite beat up - the entry door was rusted and dented, there were no closet doors, nor was there a full-length mirror, however, the room and bathroom were very clean. Later that night, the air conditioning went out and the hotel moved us to another room that was much nicer - in fact, the hotel worker told us it was a much nicer room than our original "Hotels.com" room. We were moved exactly two floors below our original room. When I book through hotels.com, it is for the great value, as well for the ability to view, and choose from all hotels near my destination. I don't appreciate being put in a lesser quality room because I booked through hotels.com. I will definitely think twice before booking a room at this brand hotel again.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Paula F. Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your review. We apologize for the issue with your A/C and for the misunderstanding at being upgraded for the inconvenience of having to move. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Jun 14, 2015
Paula F
US
4.0 / 5Excellent
The stay was nice, I enjoyed the view, I would stay again....
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Janie, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are glad you had a nice stay and enjoyed the view. Thank you again for staying with us. We wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jun 13, 2015
Janie
US
5.0 / 5Outstanding
"5 star"
Had a great time, beautiful view from the room and the Pool! Luis was our shuttle driver and he was more than helpful! All of the staff were very friendly to my children, especially drew, he helped us load and unload our bags and took a picture with my 6 yr old son. (drew is 6'10") and my son thought he was awesome. There was a problem with the air conditioner throughout the hotel, and to make up for that, our valet parking fee was waived, very nice, very professional hotel
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Misty, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for the five star stellar review. We are happy that you enjoyed your stay and will make sure Drew knows how much you and your family enjoyed him. Thank you again for staying and for your wonderful comments. We look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Jun 13, 2015
misty
US
3.0 / 5Good
"Summer trip."
Love the stay, great room looks a little dated though. The Buffet breakfast was alright. The parking is not free which is fine, but apparently the hotel forgot to add the fee for the parking. Which caused the parking attendant to cuss me out for not having it paid for and would not let me leave and made me miss my appointment.... If she was nicer I think the stay would of been great. Overall I probably would not stay agin.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Brandon, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that you had such an issue with the parking attendant. We will definitely look into the issue. We are glad that you enjoyed the rest of your stay. Thank you again for staying with us and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Jun 11, 2015
Brandon
US
2.0 / 5Fair
"Ok place but not recommend to stay."
This hotel seems old. Staff at front desk was ok but not really well trained. Room was clean but you can tell it is old and needs update. Also when air conditioning was not on makes buzzing sound. When I noticed the sound I had already been there few hours so I did not to ask change room. I can stand it for one night but not any more than that. I will not recommend this hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We appreciate your opinion and will attempt to remedy your issues. Thank you again for staying with us. Sincerely, Brian Anagerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Jun 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Absolutely will be coming back!!!"
Loved loved loved our stay here. The staff was extremely helpful and friendly. The room was great. Can't say anything bad about our time here. GREAT stay for the price!!!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Rebecca, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your absolutely wonderful five star review. We are absolutely thrilled that you loved loved loved your stay with us, and we wish you many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Jun 11, 2015
Rebecca
US
3.0 / 5Good
"fine for the price"
Location worked out well. Breakfast buffet, which was included, had a lot of options, even for those on restricted diets, although service (coffee) was sometimes slow.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Carol, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your fine review. We appreciate your comments and are sorry that your coffee service was sometimes slow. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
5 night business trip Jun 5, 2015
Carol
US
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