I enjoyed me stay but the room and hallways had sorta a stale smell.Genuine Expedia guest review
"Tear this thing down!"
Age has taken its toll. Peeling wallpaper, worn carpet, musty smelling. Housekeeping was very poor. Returned to room to find dirty coffee cups, dirty water glasses, empty kleenx box, no wash cloths, and dust bunnies hanging from the lampshades. On the positive side, staff was very helpful to get it corrected.Genuine Hotels.com guest review
"Staff nice..update rooms"
You could tell that some updating had been done but they missed the mark in the rooms, especially the bath room area. Beds way to soft and uncomfortable. No shuttle service makes the cab fees to high to even stay ...cost is outrageous to go to/from airport to your hotel. Hotel staff very nice, especially the gentleman that took care of taxi's and short […] shuttle service, he was awesome. After coming back from dinner drunk people all over, throw up in lobby and elevator. Large crowd not acting in a safe manner, we were afraid. Two men got on elevator with my daughter and I , both very drunk and talking not appropriately, very scary. Read moreGenuine Expedia guest review
"Value priced, some things need TLC"
Pool was on 9th floor. still good, but I didn't think it would be on the bottom half. Old building. A lot of money went into the restaurant it seems. The pool area needs some TLC, but the pool itself was great. The cabana's were nice, but they had some extraneous stuff around that blocked the view etc. Public transport is next to the building. Interesting […] characters. I was missing trash can liners and a real waterproof shower curtain. Knob came off of the door and a chair had a rip in it. Despite all of that, we got what we paid for. I do not regret my stay at all. There are also two 7-11 close to the building. Conv. fun and priced right. That is how I would describe it. The staff was nice as well. Read moreGenuine Expedia guest review
TerribleGenuine Hotels.com guest review
First, the staff is not very friendly... Second, hotels.com advertises they have roll away beds available but the front desk claimed it was against fire code, which caused me to unexpectedly rent a second room.. costing money I was not prepared for.. my mother is handicapped and they totally were not prepared for that... no one even offered to help […] with luggage Read moreGenuine Hotels.com guest review
Rooms were too small. The bathtub had mold. Main reason for the stay was close proximity to Dallas Convention Center but will spend more next year for a better hotel.Genuine Hotels.com guest review
"Kinda Eh For Your Buck"
Decent hotel to stay at. Close to the night life in Downtown Dallas. Not really worth the money for the mediocre pillows and mattresses. Also cost $14 a day to park in the garage. Again not too bad but would rather stay right outside of Dallas Downtown and take a cab into the city where its free to park and a Dennys and Starbucks nearby.Genuine Hotels.com guest review
"Decent prices hotel for the area!"
Decent priced hotel for the area, only stayed overnight, walked into the room that had a little but if a odor, the chair cushion was off the chair, the dresser draws opened, stains on the restroom floor, it almost seem like no one even checked the room before it was booked. Overall it is a next hotel I think we just had a bad room & wasn't it the room […] enough to request a new one. Read moreGenuine Expedia guest review
i would love to stay ther longer next time i go the hotel was in a good spot perfect around town the downtown aquarium , food and stores the hitel.had its own bar and club seen the drinks were awesoneGenuine Hotels.com guest review
The bed was liking sleeping on a trampoline with wax paper sheets. The bathroom was so small, two people could not be in there at the same time. Actually, it was crowded with one person....I had to straddle the toilet, then shut the door, just to get to the shower faucet. Suffice to say, getting ready together was not possible. The bathtub had at least […] two full tubes of caulking around the edge, which always makes for a nice touch. The air conditioner sounded like a turbo prop airplane revving up for takeoff. Never again will we stay here. Read moreGenuine Expedia guest review
"Nice for the price"
The hotel itself was okay, I was surprised at how dingy the hallways were. But the room was clean but had random noises throughout the night. However, I didn't spend much time in the room while I was there anyway. The location was great, I wasn't too far from anywhere I wanted to go. I didn't have the need to interact with the hotel staff often, but […] when I did they were polite. Overall it was a good stay (Aug 8 - 11, 2013). Read moreGenuine Hotels.com guest review
"Don't stay here."
We arrived a day early, but called ahead to book an extra night. The desk clerk who booked it never REALLY booked it, and we were just lucky they still had room when we arrived. The first night we spent there, the room adjacent to ours had two women screaming obscenities at each other sporadically ALL NIGHT LONG. Security was called twice by us, and […] at least twice by other guests. The women refused to open the door to him each time, and each time he just went away, with nothing accomplished. We got about 2 hours of broken sleep that night, and all the day manager would say is sorry, may we offer you a complimentary breakfast voucher. When we called for extra toilet paper, it was never delivered. When we called for extra towels, they never came. When the room was cleaned, trash was left still in the wastebaskets. What can I say? There was nothing to recommend this hotel aside from the $112/night price tag, which was indeed one of the lowest in the downtown area. Now I Know Why. Read moreGenuine Expedia guest review
"Decent hotel; extremely long check-out"
Checkout on Sunday took unreasonably long. I waited over 30 minutes in line due to a convention's checking in and apparent under-staffing at the front desk. Otherwise, the hotel is okay.Genuine Hotels.com guest review
The room was horrible. smelled of mold, mix matched,scuffed furniture. i found a dead bug (beetle) between my sheets. Will never stay there again.Genuine Expedia guest review
"Won't stay there again!"
Prepaid for breakfast- no coupons. Got off the elevator and the air was stagnant and smelled musty. Room key card hard to use. hair from prevois guest in bath tub. Key card would not work in fitness room. Went back to my room and card would not work there either. Had to go to desk for another card. Overall very disappointed.Genuine Expedia guest review
Rooms are comfortable, clean and quite. It is in the middle of the city so It is convenient. Prices are super cheap!Genuine Expedia guest review
"Good Hotel, Good Value"
Very happy with the hotel and location. Service was good, room was clean and comfortable. The property is a little older than some, but was maintained in good condition. There is a restaurant and bar on site, which was good also. The only issue I had was not with the hotel itself, just some loud neighbors on-site, but they finally got quiet around midnight. […] I slept well afterwards and had everything I needed to make my stay pleasant. I felt like it was a great value compared to other area hotels. Read moreGenuine Hotels.com guest review
"Close to resturants and sites."
The staff was very friendly,they asked questions of our needs if any as they seen us, it was in walking distance of shops, sites and resturants, very clean and quiet rooms.Genuine Hotels.com guest review
"Useful to visit Dallas and vicinity"
Other than front clerk missed to offer breakfast tickets, their services were good.Genuine Expedia guest review
"Not very clean!"
We choose this hotel because we wanted to stay one night downtown. Everyone was very nice and helpful but it was not a pleasant stay. The room was dirty, the room and hallways stunk & the a/c only worked part of the night. If you drive there is a $14 parking pass per day and if you buy the breakfast option it is for two only. Just not what we expected […] out of a hotel like this. Read moreGenuine Expedia guest review
The hotel and rooms smell musty and moldy. I caught both the manager and the maid with a bottle of Febreeze spraying the hallways and rooms to try to mask the smell.Genuine Expedia guest review
"Broke door and running toilet all night long."
Carpet floor was covered in water under sink, toilet ran water all night long, and bathroom door was broken. Hotel indicated house keeping would come up they never did.Genuine Expedia guest review
"Close to Dealy Plaza, but needs a refresh"
The hotel is in a good location if you're planning to spend some time around Dealy Plaza, but it's an older hotel that could do with a refresh.Genuine Expedia guest review
"Ttime and Money Well Spent"
We enjoyed our stay at the Crowne Plaza in downtown Dallas. Perfect for our simple weekend getaway.Genuine Hotels.com guest review
Stayed one night. Didn sleep well. Aircondition made alot of noise. Staff was kind and helpfull. Parking was ok, but a bit confusing for a foreigner. All in all OK. We bought some food in the resturant and were pleased to be served off opening hours. We took it with us too the room, and it was HORRIBLE!Genuine Expedia guest review
From the moment we checked into the hotel, the service was amazing! The staff were all incredibally nice, professional, and fun! Very clean and close to anything downtown! I would highly recommend this hotel for your next stay in Dallas. This is the only place I will stay from now on! Thanks!Genuine Hotels.com guest review
The parking garage has a maximum height of 6'4" and my pickup would not fit and I had to park overnight in an unattended pay parking lot a couple of blocks away and feed the meters on the street for closer parking during the day...should have been noted somewhere. It is close to the West End, but that area is in obvious decline. The shower connection […] was not solid, so when I turned it on to heat up and came back less than a minute later, the bathroom floor was quite wet. I phoned ahead (luckily) and was told that my room was ready and I could check in early (12:30) but when I got there the desk person insisted I could not check in until 3:00...we finally got that taken care of because of the phone call, but had that not taken place I would have had to cart my luggage back to the truck, parked a couple of blocks away. Read moreGenuine Hotels.com guest review
The front staff was nice and helpful. The hotel was ok but had rowdy teens in hallways, swimming pool to small (not heated), muggy and old smell to hallways. The room was clean and a good comfortable bed.Genuine Expedia guest review
"Downtown Hotel- Crowne"
The Hotel was clean but very Musty like it had flooded and it had mildewed and it was never the same after. The Thrive Restaurant in the hotel was very expensive and after paying 10.95 for the breakfast buffet, it was luke warm and the biscuits were hard. The restaurant coffee was very good though! Best I had in a long while and the servers were great. […] The employees were the nicest part of the stay. Shabby Chic. Not at all what I expected from a Crowne experience. Read moreGenuine Expedia guest review
"Wonderful stay - will stay there again!"
The room was wonderful, the hotel staff was great. If you get the breakfast package, make sure you get the certificates, they did forget to give us ours, but the wonderful ladies were able to look us up and get it worked out.Genuine Hotels.com guest review
The hotel was nice and the employees courteous. At first there was a problem with my reservation. they advised the hotel I booked was sold out and a computer error and overbooked the facility. they stated I would have to go to the crowne plaza at market center. I stated I had booked this hotel for the location since I had a training at the Omni. The […] manager came out and was able to find a room for me. the room was nice. only two issues, the caulking around the tub showed mold, mildew and some kind of plumbing issue made the toilet refill the tank making a lot of noise periodically. Read moreGenuine Hotels.com guest review
"Night Club in lobby horrible idea!!"
Could have been much better. I thought a Crowne Plaza would worry more about the safety and convenience of it's overnight guests. It is definitely a hotel that revolves around the nightclub in the lobby. We had guests in a room by us going in and out-slamming the door-all night long! They were coming and going to the club down stairs. It was very annoying […] for travel weary guests. I would not recommend this hotel to my friends or enemies! No one deserves to end a long day at a hotel with an all night party going on! Read moreGenuine Hotels.com guest review
"Nice hotel center of downtown"
The hotel was nice & clean, I just didn't like that I had to pay for parking. I understand that this is a virtu nice hotel in Dallas, but if we are paying to stay the night in this hotel I would suggest that parking is free to the ppl that stay there.Genuine Expedia guest review
"Nice and comfortable would stay here again."
Only stayed one night but was very comfortable and hotel staff were very polite and helpful with directions. Would stay here again when I visited Dallas.Genuine Expedia guest review
"1 night stay"
We arrived a little early for check in and were able to get a room just fine. Great view from the 17th floor, rooms were comfortable and flatscreen TV was great. Be careful using the stairs to get from floor to floor, the doors are locked from the outside and you have to go all the way down to the bottom to get out.Genuine Expedia guest review
Just a bit disappointed with the overall appearance of this hotel...doors to rooms have been painted over old paint so many times the appearance is rather shabby and low class. The room rate was good; however, we simply expected more from a Crowne Plaza Hotel...even showing that management takes pride in their facility. Also found it incomprehensible […] that the coffee pot cord did not reach the outlet from where it was placed on the coffee bar, and had to move it over to the bench in order to make coffee, which is another issue...coffee tasted awful, so my husband went down to restaurant to get morning coffee. We will not be staying at this hotel again, nor will we ever recommend it to anyone. Read moreGenuine Hotels.com guest review
"Perfect for Dealey Plaza; West End"
Great location and rate. It's urban; one or two blocks may seem sketchy but it's safe (I walked around alone at 10 pm; stay alert or with a friend or in group). Easy walking distance to 6th Floor and Holocaust Museums and West End restaurants. Nice bar. Friendly staff. Parking is convenient (Multistory garage connected to hotel) There was a high school […] girl's volleyball tournament in town, which filled the hotel, but there was no problem with noise, etc. Probably the result of good rate and location near convention center--some people might want to ask whether there is any large group booked for dates wanted, and who, if that is at all a potential concern. I would stay here again. Read moreGenuine Hotels.com guest review
Very friendly and helpful staff! Great service and comfortable rooms!!Genuine Hotels.com guest review
"" Downer in Downtown Dallas' aka 3D"
Convenience isn't everything. To start, there is limited space to park to check in to the hotel. Staff does not appear trained or experienced to handle large crowds. Once we arrived to the room, we opened the door to find that someone was already in that room. After returning to the lobby, we were assigned another room which was horrible. The AC didn't […] cool, the toilet was full of human waste, then we find that the outlets didn't work in the bathroom when trying to hurry to get ready for the concert (the whole purpose of our trip). The staff said we could move to another room, but we didn't have time to go back and forth and ended up missing the 85% of the concert. When we got back to the room that night, the beds were uncomfortable, and the sheets were hard. We asked the front desk to give us a late checkout so we could at least TRY to get a few hours sleep before driving home, BUT the maids came knociking on the door at 8:00am trying to come in. I requested to speak to the manager of the hotel, and after explaining the timeline of bad experiences, i was disappointed in his response and lack of concern. This is the worst hotel experience I've ever had! Read moreGenuine Hotels.com guest review
"1 night concert stay"
My 3 girlfriends and I had a standard double room for one night of a concert we saw at the AAC. The hotel itself was clean and so was the room but all staff was extremely rude and unaccommodating. Upon check in at 2:58pm we were told that our room that was to be ready at 3pm was not ready and we had to wait in a busy sitting area. Meanwhile another […] group of 4 was given a room. Before I went to the desk to check in I waited 7 mins to speak to someone. They were on the phone but never acknowledged me standing there. When we called upon check out they were rude on the phone when we were trying to make sure we were doing the right thing. I would not recommend anyone staying there for the simple fact that the staff is inconsiderate and rude!! Read moreGenuine Expedia guest review
"Great location if going to downtown Dallas"
The hotel was good. The wifi was fast and free which is a plus. The parking was convenient and had no trouble finding spots. My only complaint would be the AC was not removing the humidity in the room very well so it would take a while before the room was cool. It was great having a fridge in the room.Genuine Hotels.com guest review
The beds were tiny, and our toilet was broken!Genuine Hotels.com guest review
"better than OK but not worth 5 stars."
Overall, good place to stay with a very convenient location. The room was everything you would expect from Crowne. The connecting bar and roof top bar offered great entertainment. . With such a great location comes fantastic people watching. Warning things could get real interesting if you hang out long enough. Crowne did take corrective action. Very […] pleased with their service. Wasn't their fault people couldn't handle their liquor or were choosing to act obnoxious. Read moreGenuine Hotels.com guest review
"Convenient location but not worth the money"
The lobby to this hotel was beautiful and the location was in the midst of everything. I thought because of the star rating, it would be a great place to stay. I truly regret it!!!!The toilet in my room was clogged and the bathtub was dirty. Therefore, maintenance had to repair these things while we were in the room. We were exhausted after driving […] 15 hours from Chicago and had to wait for these repairs to be done. We were not offered another room. We also had to wait 7 hours for clean towels the following day and I had to pick them up!!!! Also, we did not get the complimentary breakfast that was advertised. However, I am grateful that the desk clerk when I checked out . He saw my frustration and offered to not charge me for parking as an apology. His hospitality and the location of this establishment are the real reasons I did not get this hotel the lowest possible rating. I'm not sure how this hotel got 3 1/2 stars. It's barely a 2 star. Read moreGenuine Hotels.com guest review
I called before beginning our 4.5 hour drive to confirm the reservation. We arrived at the hotel at midnight. The lobby was crowded with a group of 10-12 runners in town for an event. After they were pushed to the side, it was our turn. I am told that our room is not available. Not available??? I booked and paid in full!! I demanded action. He offered […] to call around to their sister hotels and find a place for us. We picked this hotel in large part due to proximity to the Dallas Market so I let him know that which limited the hotels he had available to call. (who knows how far we would have been sent?!?). As we are waiting we start to overhear conversations between the large group and various hotel staff. We learn that they booked and paid in full 2 weeks ago a block of 25 rooms and all but 2 were given to other people!! The group leader kept demanding to speak to the manager but she refused to speak with him. After waiting nearly 40 minutes total we are told that they DO have a room for us. What the heck?! We got our keys (plus free breakfast buffets) and went to our room. Room was fairly nice. Mattress was hard as a rock. I would NOT pick this hotel. Sloppy record keeping or something to overbook like that. Ps....i think they provided 18 rollaway beds for the large group to make the 3 rooms work. Those poor people were still in the lobby at 12:45 and they had to be awake at 3:30 to prepare for their color run!!! Read moreGenuine Hotels.com guest review
"Great Location for the West End"
Bed was comfortable, the room is looking very tired and in need or refurbishment. Not the best area but close to the West End. You just have to walk through all of the bus and train stops to get there. But I cannot say that I felt unsafe as there were numerous policemen around.Genuine Hotels.com guest review
"Ok if you're looking for the downtown experience"
Room was very clean. Bathroom was a bit small. Every Sunday there is a private party @ the pool which they say guests are welcome to attend; in reality the people throwing the party want guests to pay $20 cover. We had a few slight mishaps w/ our room. However, the manager was a gentleman about the 2nd & agreed to upgrade us to a better room free of […] charge; therefore I wont mention the specifics of it. Also beware, there is a fire station nearby and they stay very busy. The A/C in the room was a little too noisy & could probably use an upgrade. Overall, not too bad of a hotel for the price if you want the downtown experience. Read moreGenuine Hotels.com guest review
Hotel was in a good location, walking to restaurantsGenuine Expedia guest review
"in the downtown"
good stay.Genuine Hotels.com guest review
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