All hotels in Dallas, Texas, United States of America
1 room, 2 adults
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1015 Elm St, Dallas, TX, 75202, United States of America, ‏‎800-491-6126
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3.5 / 5Good

Score breakdown (from 1,406 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.8
  • Comfort
    3.6
  • Condition
    3.4
  • Neighborhood
    3.7
3.0 / 5Good
"No wow factor."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was nice, no wow factor. Outside of hotel is dated and so are rooms. Their was lots of rain that night which I believe caused flooding so I was woken up to vacuums right next door. Service was ok but have definitely been treated better at other hotels. Cleaning ladies were great, front desk was not friendly or welcoming.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our property. We appreciate your comments and are sorry that you were woken by the sound of vacuuming. We hope you will give us another shot soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip with friends May 9, 2015
A Traveler
US
3.0 / 5Good
"great location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Weekend trip with friends to go to a concert. Location was great. Rooms were ok, bathroom & beds too small. Staff was very friendly & helpful.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful comments. We truly appreciate that you thought our location was great and our staff friendly. We do want to apologize if our beds were smaller than you expected. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night trip with friends May 8, 2015
A Traveler
US
3.0 / 5Good
"Clean place, but terrible service"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
My husband and a friend of ours went to Dallas for a concert, we stayed one night. The hotel was very nice and clean. Our room was great, but some of the service wasn't up to par at all. When my girlfriend and I were getting ready, we realized we forgot to bring a comb or a brush. My friend, who is young and small and very pretty, went downstairs to see if there was a store nearby. She asked the valet boys (because there was a line at the desk) if the hotel had any at all and they told her no, so she asked about a nearby store. They directed her to a REALLY seedy liquor store two doors down that was obviously not was she was looking for. Turns out the hotel did have combs AND there was a convenience store about a block down. It was downright dangerous what they did. After our concert that night, we wanted a drink at the hotel. Apparently the nice hotel bar turns into a nightclub. When we tried to go get a drink, my husband was denied entry because he was wearing shorts. How can you refuse entry to a paying guest of the hotel? The hotel was clean, but the service was pretty sucky.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Sarah, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your honest review. We are sorry your friend was sent to the closest convenience store and not to a more reputable location. In fact we are sorry that your group was misinformed at all. Yes, on the weekends our lounge is transformed into Thrive Nightclub, which does have a dress code, even for guests. We are sorry if there was some sort of misunderstanding of this fact. We hope you will visit us again, even if we did make some errors. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip with friends May 9, 2015
Sarah
US
3.0 / 5Good
"down town Dallas"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Read about the hotel and thought it would be nice, and for the most part it was.parking was a surprise and wasn't disclosed at booking.over night was16 dollars but at least it was covered and protected from weather.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Daryl, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are sorry if there was some miscommunication about the parking, but it is marked on this website as an additional charge. In fact there is not any available free parking in the downtown Dallas area. Thank you again for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip May 7, 2015
Daryl
US
3.0 / 5Good
"gfbhf"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
hdhfghg
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Julio, Thank you for staying with us at the Crowne Plaza Dallas Downtown. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Apr 7, 2015
Julio
US
1.0 / 5Poor
"Old and out dated"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Location is great, but the hotel is old and out dated. Didn't really want to walk around without my shoes or socks on the carpet. The smell of the room was musty. Should have booked a room at the Omni or Westin, chains that we regularly stay at. Don't be fooled by into thinking this a great hotel fora great price.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Cody, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that we did not live up to your expectations, but many guests enjoy our rooms, staff and services. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip May 7, 2015
Cody
US
4.0 / 5Excellent
"Pleasant & Helpful Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stayed here 2 out of 3 nights this weekend. Everything was great in our King room the 1st night. The second night was good as well, different room 2 double beds, but the shower was broken. I did tell the front desk when we left. Hopefully they will fix it ASAP...
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear James, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for your wonderful four star review. We are glad that you at least the first night of your stay, and we will definitely look into the problem with the shower that you experienced on the second night. We are sorry you had any issue at all, and hope you will come back and see us again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip with friends May 7, 2015
James
US
4.0 / 5Excellent
"Great hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Was great, would definitely stay again.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for your four star review. We are very happy to see you had such a wonderful experience, that you would definitely stay again. We look forward to seeing you in the future. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Great downtown hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful service, outstanding accommodations, staff very helpful!!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Anita, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for your wonderful five star review. We are certainly very glad you had such an outstanding experience and look forward to many happy returns. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Apr 9, 2015
Anita
US
4.0 / 5Excellent
"good hotel for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good priced hotel because i got it on sale. the free buffet breakfast for two and free room wifi made it worth the price. i only wish their pool was heated for year-round use of the guests. the fitness center was also pretty decent.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for your four star review. We are glad that you found us a good hotel for the price, and hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Mar 28, 2015
A Traveler
US
2.0 / 5Fair
"In need of remodeling"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
This hotel is old and in serious need of a renovation. The property is next door to a large bus stop and the immediate vicinity is not particularly attractive, though it is within walking distance of most of the West End. I had no issues with service, but the dated condition and poor neighborhood mean there are much better choices in downtown Dallas.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our hotel. We are sorry that you felt the area took away from your experience with us as a hotel. The access to public transportation, such as the DART Rail and DART Bus, actually make our location the best in downtown Dallas. It is this access that allows for many of our guests to get all over the Dallas area and to DFW Airport very economically. Thank you again for staying and for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night business trip May 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a fun girls trip for a concert! Great hotel with great service. Only negative was the beds weren't super comfortable. Would stay there again.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Beth, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. We are sorry your beds were uncomfortable, but very glad you still found us worthy of five stars due to the service. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip with friends Apr 3, 2015
Beth
US
3.0 / 5Good
"Seriously?!?"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
check-in was good, initial room's door was completely off kilter... did not fit door frame, visible and large gaps. Made me feel unsafe. Front Desk switched me to another room. However, this room had NO shower curtain in the bathroom! Informed Front Desk again, but they were unconvinced. Gave me standard schpiel about how their "upgraded" rooms always had full furnishings and amenities.. blah, blah, blah. So, I showed them the cell pics of the bathroom to Front Desk. All they can do was assume and made excuses. I was quite annoyed. I just said: can you just PLEASE replace the curtain because after a long roadtrip, all I want to do is clean up, eat, and rest. It was just ludicrous.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Johnson, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are sorry that you had such an experience with our front desk services, especially in such a simple case of housekeeping failing to replace the shower curtain when cleaning the room. It seems almost unfathomable. As for the door on the original room, we have no idea or excuse, again not something we have heard before. Thank you again, we will look into your issues. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night business trip Mar 29, 2015
Johnson
US
4.0 / 5Excellent
"Nice, Helpful staff"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great location...except a seedy bus stop on the same block. Easy walk to the Sixth Floor Museum...
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Carol, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry you found the bus stop seedy, but are glad you found us convenient for your visit to the Sixth Floor Museum. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Apr 7, 2015
Carol
US
5.0 / 5Outstanding
"A Great Day in Dallas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Too short of a stay. I could have spent days just at the hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Gina, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your wonderful review and comments. We look forward to longer stays in the future. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Apr 5, 2015
Gina
US
5.0 / 5Outstanding
"great place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved this place
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Paulette, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your lovely five star review. We hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Mar 30, 2015
paulette
US
1.0 / 5Poor
"Get what you pay for (not much)"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I would not feel comfortable having any of my loved ones stay in this hotel. Not only is it in an unsavory neighborhood, but the hallways and rooms all smell of must. My girlfriend had to wash all the clothes she brought on this trip =- not just the ones she wore, bc of the stench. The restaurant turns into a very shady club at night. I left my credit card at the hotel bar and several calls to try to retrieve it resulted in being hung up on. The hotel means well but this is very obviously a low price low star establishment. If there is a nything else in the same price range - do yourself a favor and go for that.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Gregory, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for sharing your opinion with us. We wish you well. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Apr 15, 2015
Gregory
US
1.0 / 5Poor
"Awful!!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Worst hotel I've ever stayed in. It was disgusting. I ended up leaving early, I couldn't stay there.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Caroline, Thank you for your comments regarding the Crowne Plaza Dallas Downtown. We appreciate your opinion. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night business trip May 3, 2015
Caroline
US
1.0 / 5Poor
"Good Photographer"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
This hotel must have a good photographer. The lobby is nice, but the rooms are very old and outdated. I could tell as soon as we got off the elevator that our floor had water damage from the smell.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We do have a very good photographer, but in reality what you see in our pictures is exactly what you get. We apologize if there was an odor on your floor, that may have resulted from some recent water incident, but we do clean and treat any and all areas of the hotel that have any sort of water incident. Thank you again for staying and your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Apr 27, 2015
A Traveler
US
3.0 / 5Good
"just meh"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I am saddened to say I wasn't too thrilled with the hotel. I could have and probably should have been better. the pool area was meh, the restaurant was meh, the check-in was not so great either. had a corner room so the heat of the day made it really muggy. finally cooled off by bedtime.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Carolyn, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your meh comments. We will attempt to move out of the meh and into the awesome. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Apr 30, 2015
CAROLYN
US
2.0 / 5Fair
"Downtown hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Front Desk is not helpful or informative. Our room was very damp. I think the carpet was cleaned recently and the chairs and the bed were very damp. We had to sleep in a very damp bed for two days. All our clothes got damp just being in the room. Balcony door was screwed shut but was not done so properly. So we were able to open the balcony door to dry the room a little. Breakfast buffet is basic and not appetizing- doesn't worth $13.95 Hotel provided shuttle for the event we attended at American Airlines Center but was very late to pick us up after the event. By the time shuttle showed up we were the only people left front of the center at midnight. All other hotel shuttles were there promptly after the event to pick up their customers. Good service if it was done properly. Hotel location is downtown and between two major hospitals so siren sounds are constant. We were able to sleep but it might be bothersome to some. The hotel is in walking distance to many tourist attractions and public transportation. We used DART to go to airport and Dallas Arboretum. Our room was clean and looked okay. Bed was comfortable (once dried out).
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We will share them with all of our staff. During your stay we had several events that our shuttle was picking up from, and as far as the room, other than natural humidity, can not say why your bed and clothes would have been wet. Anyway, thank you for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night romance trip May 1, 2015
A Traveler
US
2.0 / 5Fair
"If it's not business, don't stay downtown"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
it's okay..near JFK assassination sight but also a somewhat iffy area of Downtown at night. Ice machine didn't work on our floor, barely had warm water to take a 3-4 min shower both days. Room was a little funky on the nose. But If you don't sweat the small the small stuff, for $90 my girlfriend and I were just fine
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Brady, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our property. We are certainly sorry that you had to sweat the small stuff and will look into the items you listed. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Apr 30, 2015
Brady
US
4.0 / 5Excellent
"Comfortable hotel, central location"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
The hotel stay was mostly good. There were only a few minor hiccups. When I arrived the room wasn’t ready at check-in time, so I had to wait in the lobby for almost an hour. I stayed several days, and my room key would have to be remagnetized about every two days, which was annoying. One night I arrived at my room, and housekeeping had failed to clean it, so once again I had to wait in the lobby for about an hour. The WiFi worked most of the time, but there were occasional hiccups requiring me to reset it and log back in. Otherwise, the room was clean and comfortable. Stated frankly, the neighborhood surrounding the hotel is rundown; however much of downtown Dallas is the same. The hotel is centrally located within downtown Dallas and is within walking distance of just about everything, including the DART train station, which makes for an easy connection to DFW.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Michael, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We are definitely sorry for all of the hiccups, and will look into correcting them for the next guest. We are also sorry that you found Downtown Dallas rundown, but it is going through redevelopment and with that takes time. Thank you again for staying, we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
5 night business trip Apr 29, 2015
Michael
US
3.0 / 5Good
"Not As Great As Reviews Make It Seem"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
I stayed here one night for a rather important business trip. Rather than speak to the average parts of my stay (average overall), I will speak to the negative as that may be most helpful. The A/C unit in the room was either too old, broken, or both, as the entire time it was too cold, even after my turning up the temperature. When I did, it rattled so loudly (all night long) that I couldn't sleep. In the morning, maintenance (whom I did not contact yet) tried entering my room twice without my permission, and informed me that they were surprised that someone had been placed in that room - they didn't know it had been occupied. Lastly, I needed to catch a taxi to Love Field airport. Instead of anyone from the staff assisting me, the valet service called a taxi for me. Apparently the valet device is owned independently of the hotel. After the hotel staff noticed that a taxi had been called for me by the valet service, one came over to angrily state that I should have used hotel staff to call the taxi, as hotel staff get money for calling the taxis.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. I do not know who actually spoke to you about the taxi service and paying employees, this cannot be farther from the truth. The contracted valet service has just as much right to call you a taxi as any other individual, but what concerns me the most is that we offer a complimentary hotel shuttle to Love Field, and it appears no one offered you this service. For all of this we sincerely apologize and want you to know that it will be promptly addressed. The comments of our engineering staff will also be addressed, as they may have miscommunicated with you on the subject. Thank you again for staying, and again we apologize for your issues. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Apr 29, 2015
A Traveler
US
5.0 / 5Outstanding
"nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice pool site and nightclub
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Enrique, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your wonderful five star review of our property. We are glad that you enjoyed our pool and our nightclub, and hope you come back to see us again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Mar 31, 2015
enrique
US
2.0 / 5Fair
"Avoid this hotel until renovated"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
First off out balcony door had a huge crack going down the middle of it, and our balcony door handle broke off completely when we tried to open the door. Turn down service never serviced our room the whole three days we were there. We had to call and request fresh towels every day. Other Crowne Plazas I've stayed at have been really nice, but this one needs a lot of work.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Jerron, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for your comments. We are sorry that you did not get turn down service during your stay, but for future knowledge it is necessary to request this service. Thank you again for staying with us at the Crowne Plaza Dallas Downtown. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night family trip Apr 23, 2015
Jerron
US
4.0 / 5Excellent
"nice stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was fine
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Brittany, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for this fine four star review. We are glad you found everything to be fine, and hope you will join us again for the future. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
4 night romance trip Apr 22, 2015
Brittany
US
4.0 / 5Excellent
"Comfortable Room for a Short Stay"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was small, but nicely furnished and clean. Air conditioning was not working in the room and it was over 75 degrees in the room overnight. Comfortable room for a short stay.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Nikki, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for this four star review. We are sorry that you had issues with your air conditioning, we hope to correct it for the next guest. We are glad that you did find the room comfortable for your short stay. Thank you again for staying and for the review. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night business trip Apr 21, 2015
Nikki
US
4.0 / 5Excellent
"Overall, very satisfied."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Comfortable bed, clean room and plenty of towels. Great location. Small bathroom and a little dated. Saturday night was rather noisy even in the room. Overall, very satisfied.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Grant, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for the wonderful four star review. We appreciate the comments and will take them all into consideration. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night business trip Apr 23, 2015
Grant
US
4.0 / 5Excellent
"Good location, nice place!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    4.0
Came in for a wedding and it was a very convenient location, close to public transit, food and bars, etc... We requested 2 Queens on Hotels.com and the hotel gave us 1 King. They were nice enough to get us a rollaway, but it wasn't the most comfortable situation in the world since the rooms aren't quite big enough to have a rollaway in them and be able to move around.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for taking the time to leave this four star review. We are glad that you found us convenient for you needs and enjoyed your stay. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Apr 17, 2015
A Traveler
US
4.0 / 5Excellent
"Comfortable stay, but not a great surrounding area"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I stayed at this hotel for about a week on business. It was a comfortable stay. The staff were very friendly and accommodating. The food was good, although the business center was lacking (nothing but computers and a printer (no color ink). The neighborhood surrounding the hotel has a lot of homeless people and panhandlers. The explanation given for this, is that it is near public transportation/bus stations. Upon check-in, I was assured that even though the area didn't "look" safe (I didn't ask), that it was, and that there were plenty of police in the area. I'm from NYC, so wasn't bothered by this, although, I could imagine that it could make some other folks uncomfortable. I don't think I would choose to stay there again, due to the surrounding neighborhood.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Laura, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We are sorry that you will not return to our hotel due to the area, but it is a metropolitan downtown area that is undergoing redevelopment. There is actually more hotels coming to the area. Again thank you for staying and for your comments, we hope you will change your mind and stay with us again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
6 night business trip Apr 15, 2015
Laura
US
5.0 / 5Outstanding
"Good Hotel bad place to go for a short walk."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    1.0
Everything in the hotel was fantastic except when I went outside for a short walk. Everywhere I went there wore people asking me for money. If I am not mistaken I think there wore more then 17 people asking me for money so I decided to go back to the hotel.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Reynaldo, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for the five star review. We appreciate your kind remarks about the hotel itself, and are very sorry for your experience with the vagrants in the Downtown area. We hope you will come see us again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night business trip Mar 27, 2015
Reynaldo
US
2.0 / 5Fair
"Avoid at all costs"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
When i reached the hotel for check-in, the front desk clerk asked me to wait for few minutes as my room was still being cleaned. I was surprised as the time was past 9:30 PM, rooms are usually ready for check in by 3:00 PM. I politely waited on the side watching other guests checking in one after another. I waited patiently for 30 minutes when couple of folks from our group who had already checked in told me how inept front-desk was. I approached the next available front-desk person and he soon found me a room. Just then, the previous front-desk person came barking at me asking me why i didn't wait for him to call me. At the end of the heated argument, i asked for a complaint form and this guy came to my face threatened me. The room itself was rather small and bathrooms were even smaller, resembling the ones in airplanes. I wanted an additional bed, but the person at the front-desk politely told me that they are out of rollaway beds, but he offered to deliver additional pillows and blankets. An hour later, nothing was delivered to the room. I called the Housekeeping and no one picked up. I left a message and waited for another 15 minutes. I tried calling twice after that and got no reply. I was extremely happy to check out next morning, but the front desk couldn't print my bill. they were out of paper! really? this is how a 3.5 star hotel operates? I wouldn't pick another Crowne Plaza for a long time
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Animon, Thank you for staying with us at the Crowne Plaza Dallas Downtown. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Apr 10, 2015
Animon
US
4.0 / 5Excellent
"Volleyball Weekend 4/17/15 to 4/19/15"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was good. Our room was nice, bathroom was tiny compared to most other hotels. Our AC leaked due to condensation and it seems as though that is a problem that no body has reported before as the carpet under the area smells musty from being wet. I reported it and maintenance man came to room pretty quickly to clean the unit and tried to soak up some of water from carpet.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to review our property. We appreciate the four star rating, and sincerely apologize that you had any problem at all. Thank you for staying with us, we hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night romance trip Apr 17, 2015
A Traveler
US
3.0 / 5Good
"Not very happy with the stay..."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
My stay was during DI state tournament. Price was hyped up way too high. Low ceiling. Shower was leaking. To add more pain, shower drain was not draining. No sound proof. Could not sleep as the rooms were not sound proof. Breakfast buffet was good. Restaurant service was good.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Kalidas, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for reviewing our property. We are definitely sorry that you did not enjoy your stay with us. We are glad that you at least enjoyed breakfast, and very apologetic that you thought we were overpriced. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Apr 10, 2015
Kalidas
US
4.0 / 5Excellent
"Doing Dallas Moderately"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A great location to walk to some major sites in Dallas. Light rail one block away. Very helpful people in hotel. Moderately priced. Very good value. The Dallas and '6th Floor' museums only 3 blocks away. Plenty of restaurants close by. Downtown location at a very nice price. Breakfast buffet quite nice.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear James, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for this great four star review. We are very glad you were able to enjoy all the benefits of our convenient location, and that you were able to do so at a moderate price. Thank you again for staying, we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night romance trip Mar 23, 2015
James
US
4.0 / 5Excellent
"Great Location!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect location to the American Airlines Center!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Stephen A, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for the four star review. We are glad you enjoyed your stay, and hope you come back to see us soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Apr 4, 2015
Stephen A
US
5.0 / 5Outstanding
"great trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel in a good downtown location. Plenty of room in the rooms. Friendly staff that were very helpful.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Benjamin, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters, and for this fantastic five star review. We are glad you found our rooms roomy and our staff friendly. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night family trip Mar 30, 2015
Benjamin
US
3.0 / 5Good
"Crown Plaza in Dallas"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Crown Plaza is an older, well maintained building. It is in the West End of Dallas and conveniently located near trains, busses, and restaurants. Our room was clean with no strong smells or odors. The air conditioner/fan was very noisy. It clicked on and off so frequently it interrupted our sleep. Also, it did not maintain a constant temperature. It was freezing while the fan was on and burning up when it kicked off. The street noise was very loud even though we were on the 11th floor. I thought the breakfast was over priced. The pancakes and French toast was always cold and soggy. The shuttle bus they offer is very convenient, however, it will not pick up or drop off at DFW airport, which I think they should mention on thier website. The only other complaint was that the guy who checked us in was clueless. We asked about several tourist sites and he couldn't tell us where they were or how to get there. On the other hand, Keith, the concierge, was very helpful.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Robin, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for taking the time to review our property. We are sorry that you found issues with street noise, the air conditioning, the breakfast, and the knowledge of the gentleman that checked you in. We are happy that Keith, the concierge, was able to help you with your questions. Thank you again for staying. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night romance trip Mar 31, 2015
Robin
US
4.0 / 5Excellent
"Not the best...."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
I was really looking forward to my trip to stay in down town Dallas. When I got there and checked in, I expected my room to be pretty nice for where I was staying. I was disappointed. I have stayed in much nicer hotels in the middle of no where than this one. It was in a decent location with food and other great places around but the room reminded me of one you would find at a cheap motel, not one that is supposed to be extravagant in Dallas. The bathroom did not have a vanity, the shower did not have a water proof curtain and certainly was not long enough to contain the water in the shower, the room smelled damp and mildewy, and the air conditioning unit did not work very well either. I did like that the hotel had an attached parking garage and that the only way to access guest rooms was with a hotel key card which was very safe since you could not go up the elevator otherwise.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are very sorry that we did not meet your expectations, but we do appreciate you still giving us a four star rating. We will look into all of the issues you brought forth in your review. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night trip with friends Apr 2, 2015
A Traveler
US
4.0 / 5Excellent
"pleasantly pleased"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very comfortable and quiet. The room was clean, nicely decorated and the bed was comfortable with good pillows.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown...where your success matters. Thank you for your comments, and we hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night family trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent deal AND excellent location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I can't compliment this place enough. Excellent on all fronts!
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Dustin, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for this fantastic five star review. We truly appreciate the excellent remarks. We hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Mar 29, 2015
Dustin
US
4.0 / 5Excellent
"A Dallas Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was a convenience to find a refrigerator and microwave in my 18th floor room. (I had requested a high floor.) The room was small but comfortable. Guest services came promptly to my room with an iron. The in-room safe was a convenient place to leave valuables I did not want to carry on my person in this downtown Dallas location. Public transportation was readily available.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear William, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for this great four star review. We are glad you could use all of the amenities found in your room. Thank you again for your comments. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night trip Mar 27, 2015
William
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Pleasant stay. Parks is a pain if you drive a big truck like I do. Was about an inch from hitting the roof in the parking garage
Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We are sorry you found the height restrictions of our parking garage cumbersome. We appreciate you taking the time to review our property and hope to see you again soon. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
Other trip Mar 30, 2015
A Traveler
US
3.0 / 5Good
"Eeeeeehh!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
Parking $16 dollars per night. A lil steep. Hotel looks nothing like picture. Had to call and have shower serviced. Cosmetic mirror in bathroon was hanging off henges. Don't think if was worth the price I paid $167 per night. However the nightclub on the lower level was great. I had a ball for my birthday weekend.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for visiting Thrive Nightclub. We appreciate your feedback and will look into the issues you noted in your room. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night romance trip Mar 27, 2015
A Traveler
US
4.0 / 5Excellent
"Don't be a silly goose, pick a different hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed on the 19th floor. Was greeted by some ungodly odor getting off the elevator. Rooms as two double beds that were like sleeping on granite. AC unit was LOUD every time it started up and it leaked water from the ceiling above the sink. The breakfast buffet cost $14 per person and I've had better free ones at Hampton Inn. The older guy working the parking ramp exit was less than worthless. Rude and ZERO help. I would not stay there again.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear James, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for leaving us a four star review. We want to apologize for all of your issues, and ask if you gave us the opportunity to correct them during your stay? We are working on prepping all of our air conditioning for the Summer, and were not expecting the need for there heavy use this early in the season. As for the parking garage, we do not own or operate it, but we do apologize for the individual who you describe. Thank you again for staying with us. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
3 night romance trip Mar 21, 2015
James
US
3.0 / 5Good
"nice staff, noisy room, sketchy area"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
My room had a heating unit that wouldn't keep the room warm and made a lot of noise. After several calls they fixed the heat but the unit was still noisy. The area behind the hotel is a bit sketchy and I was constantly being hit up by panhandlers. The hotel breakfast buffet was meh - expensive and not much variety. But the staff tried very hard to keep their customers happy. Price was good for the area - the other hotels nearby seemed to be considerably more expensive.
Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Keith, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for taking the time to let us know about your stay. We are sorry that you had issues with your heating and want you to know that we are working to improve the system in all of our rooms. Thank you again for staying, Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
Other trip Mar 28, 2015
Keith
US
3.0 / 5Good
"A pleasant stay."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
My boyfriend and I decided to spend an evening downtown, being a young couple we found Crowne Plaza perfect for our budget, to walk and explore downtown and we enjoyed the nightclub downstairs as well.
Genuine Expedia guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Valued Guest, Thank you for staying with us at the Crowne Plaza Dallas Downtown and for reviewing our property. We are glad you were able to enjoy an economical experience with us while exploring Downtown Dallas. It is also very nice that you enjoyed Thrive Nightclub located on our Lobby level. Thank you again for your comments, for staying, and for just being you. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
Other trip Mar 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Fun in Dallas"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Darrell, Thank you for staying with us at the Crowne Plaza Dallas Downtown. We appreciate the comment and your five star review. Thank you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
1 night trip Mar 22, 2015
Darrell
US
4.0 / 5Excellent
"Great hotel in downtown for location and proce."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was a fantastic experience for the price, the location and the service. The only thing this hotel needs to improve is the information about the type of breakfast that is included in the reservation. We were a group of 4 and for our surprise we were told at the moment of check in that we were going to have breakfast included only for 2. However, I spoke with the manager about the reservation I had and he solved the problem immediately. Everybody was very kind and willing to provide a great customer service.
Genuine Hotels.com guest review
Response by Crowne Plaza Hotel Dallas Downtown
Dear Edgar, Thank you for staying with us at the Crowne Plaza Dallas Downtown, and for your comments and suggestions. We are working to correct, modify and elaborate on the information regarding the breakfast, when included in the rate. We do apologize for any miscommunication or misunderstanding. Thank you again for staying with us, we hope to see you again. Sincerely, Brian Angerer Front Office Manager Crowne Plaza Dallas Downtown
2 night family trip Mar 19, 2015
Edgar
US
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