"Amazing Experience Downtown"
We celebrated our Anniversary. Despite a mistake in the booking we had a great time. Hotels.com and Crowne Plaza really took care of us. Dale was the best, he made our Anniversary so special!Genuine Hotels.com guest review
Good buffet. Comfortable room, bed & pillows. Carpet & deco in rooms seemed dated but clean. Staff was friendly.Genuine Hotels.com guest review
We took the shuttle to eat and was assured that all we had to do is call the shuttle back and we would be picked up. We called and called the shuttle driver and never could get ahold of him. We even left a number for him to call us!!! Never heard a word!!Genuine Hotels.com guest review
The hotel could use an update, but the room was clean and comfortable and the bed was outstanding. Perfect location near many great restaurants too!Genuine Hotels.com guest review
"A Night Downtown"
Friday night I went to downtown Dallas with my friends to get away. I love being in the city, so I absolutely LOVED the location. Relaxing pool area. The view from the pool on the 9th floor was absolutely amazing, especially at night. Great hotel for the price.Genuine Hotels.com guest review
This hotel is surprisingly shoddy. The rooms and bathrooms are very small. Our entire hallway and room smelled strongly of cinnamon mouthwash. The surrounding neighborhood is unpleasant during the day and feels very unsafe after the sun goes down.Genuine Hotels.com guest review
"Downtown Dallas Summer Nights"
The hotel is downtown, so plenty of attractions in the area. Great location for pets with park one block away. Staff were very helpful when several keys did not work.Genuine Hotels.com guest review
"Prime downtown but questionable surroundings"
The hotel is great. The room was comfy and the facilities are top notch (and for a great price). If you want to be in downtown, it's smack in the middle. My only qualm is that its next to a bus stop which brings in some questionable neighbors in the vicinity. I was told by the staff to be very careful walking around at night. If you plan on working […] and staying in though, great place! Read moreGenuine Hotels.com guest review
I stayed at the Crowne Plaza for two days for business. I found the staff to be very nice and helpful, the location was perfect for where i needed to be, but the rooms i stayed in smelled of stale cigarettes and they had a mold problem in their air vents. I woke up with irritated allergy related cough and soar throat, but was ok when i left the hotel. […] I would not stay here again. Read moreGenuine Hotels.com guest review
".medium on everything"
N/aGenuine Hotels.com guest review
Great place to stay within walking distance of 6th Floor Museum and Perot Science MuseumGenuine Hotels.com guest review
"Good deal for the price"
Great location. Good deal for the price.Genuine Hotels.com guest review
"At least they fixed it."
I prepaid for the room and that might have been all that saved me. The check in process was a nightmare and the hotel was not adequately staffed. We would miss our event if I waited in the (what seemed like) miles long line to check in. When we made it back to check in, there were no rooms. The lady beside me was in the same situation and unbearable […] and inconsolable. Yes, it was midnight, we were tired. The gentleman working the desk placed me at the Hyatt Regency, paid for the room, sent the fax over, it was handled, and we were checked in a new (and upgraded) hotel by 2am. Would I have preferred to be in bed much earlier and with less stress? Of course. But it was handled efficiently and professionally and I appreciated that. The lady next to me was still screaming. She should've used hotels.com. Read moreGenuine Hotels.com guest review
"Not exactly what I was expecting"
The experience we had was not exactly what we were expecting. We were hoping to get there and relax. We got there and had to wait in line to check in for almost a hour! The hotel lobby was full of young college kids who were there for some kind of fraternity/sorority formal. They were LOUD & obnoxious. We were almost next to be helped when a hotel employee(hispanic […] manager) went to the people behind us and told them to make another line right in front of us... pushing us further back in line! NOT HAPPY! The room was very clean and very comfortable. I would not stay there again because of the location and parking. Parking was very hard to find especially at night when the club opens up. Read moreGenuine Hotels.com guest review
A friend and I stayed at this hotel over the weekend for a concert, when we got there I really didn't know what to expect because we paid a really reasonable price for this hotel but after just talking to the receptionist I loved it, they were very friendly and even though they almost had a line going out the door they were very fast at checking people […] in. I would deffinetly stay here again and reccomend this hotel to people I know! Thank you Crowne Plaza! Read moreGenuine Hotels.com guest review
"Overall a Good Hotel"
Overall the hotel was good. The staff was friendly and courteous. The goodies waiting in the room for us were nice and unexpected. There were some minor touch ups that could have been done in the room but I have paid more for much worse and at least it was clean. The breakfast buffet was fine for a hotel breakfast (I fell madly in love with the pancakes […] but that is just me). It is in the city center so if you are a light sleeper and easily woken by fire trucks and police sirens then choose something farther away. The location was my only gripe- when we made a right coming out of the hotel (by the bus stop) we felt very threatened as we were walking. However, when we walked in the opposite direction the next night (going left out of the hotel) the neighborhood just fine and much safer. If you are going to drive to your destinations or take a cab, you will not have any issues anyway but just be mindful of your surroundings. Read moreGenuine Hotels.com guest review
"Not worth it"
I made reservations ahead of time, I made reservations over the phone to make a special request to the room. I asked for a high floor and queen size beds. I spoke to the hotel manager who assured me I would have what I requested on the day of my arrival, and if there were issues to ask for him when I got there. The day I checked in, I was given a smaller […] room ( standard size beds) and lower level floor. When I inquired about the manager, the front desk associate told me that there was nothing else they could do and that the manager was not available. The room walls are thin and I heard people screaming up and down the hallways all night long Read moreGenuine Hotels.com guest review
"Outdated, crowded, no parking"
I stayed on a Friday night, little did I know they have a club downstairs which was packed and very nice. The parking lot was full paid for a parking spot I couldn't even use. The room was outdated, bed squeaked, just over all an "ok" experience.Genuine Hotels.com guest review
"Good location, clean hotel"
The hotel was conveniently located in downtown, close to restaurants. Staff were helpful and rooms were nice. The buffet was reasonably priced.Genuine Hotels.com guest review
"Not worth the money"
The room was very small. The A/C didn't work. The light fixture in the shower wasn't attached to the ceiling properly. The beds were clean, the room didn't smell and the service was good.Genuine Hotels.com guest review
Great location and rate for our stay. The bathrooms are terribly small and could use some updating. Staff very friendly and helpful. We booked a King; however, they overbooked them so we were placed in a double. Staff was nice about placing us in a room with a city view.Genuine Hotels.com guest review
"perfect place to stay if you want to party"
I booked this room because it was close to our sporting venue. We had a 7 am check in time at our event, so we got to bed pretty early. Imagine my surprise when the hallways light up at 3:00 am?? (About the time last call is over in the bars). Doors slamming, people yelling in the halls, laughter, more yelling, until almost 5 am. Even a call to the […] security guard didn't slow this party down. It's a great hotel if you want to party all night. Very thin walls, very tolerant hotel. Read moreGenuine Hotels.com guest review
"it could be better"
Im giving it 3 out of 5 because of the location but, for the price they should do a lot better. The elevator was dirty, no drinking water in my room, went to take a shower the first night I got there and the shower handle was broken; I called the front desk I was told maintenance was going to be in my room to fix the problem it never happened.Genuine Hotels.com guest review
On an impromptu trip to Dallas, my husband and I stayed here since it allows pets. For the price, the Crowne us horribly disappointing. Our first night, we were thrown into the wrong room due to late check in and the staff said it was our fault for getting there past check in. We paid for a king bed and had to share a double. The windows leaked, thus […] flooding our room, and a rowdy party was just outside of our room all night. The staff wouldn't take care of the problem, so no sleep. The surrounding area is gross and frightening and the rooms were questionably clean. Won't be back. Read moreGenuine Hotels.com guest review
"Great location, horrible hotel"
We only stayed for one night . Beds were ok, our TV cable was broken, they came and fix it pretty quickly. The room stunk, I asked the front desk to change my pillows, they stunk too, and the bathtub needs a deep cleaning. Overall the size of the room was ok, but the hotel needs mayor cleaning. Everything seems dirty. The pool was ok. The location is […] perfect for downtown sight seeing, so if you do not care about cleaning you can try it, me not again... Read moreGenuine Expedia guest review
"Nice hotel, good location."
The hotel was clean, the room was nice. No refrigerator and the pool area could have used some work, but the hotel was very accommodating.Genuine Expedia guest review
"it ewas good"
onloy there 4 hrs but niceGenuine Hotels.com guest review
"Smelly and Dirty"
First, a security officer checked us in rather than a reservations agent. We were sent to our room only to find someone else was staying there. The door was open, TV on, ironing board up.....We had to go back downstairs to get another room. There was a box fan in the hall, I'm guessing to dry to dry out the carpets. The hotel smelled old, musty and […] mildewy. There were lights out in the room, and the carpet near the room's big window was damp. YUCK!! Read moreGenuine Hotels.com guest review
Read reviews prior to stay...they were accurate! The hotel needs updating. Mainly rooms. Musty smell. Old carpet. Hotel location good. Would stay again....but only for one night.Genuine Hotels.com guest review
It was great. In town for a wedding and the hotel also provided shuttle service to the rehearsal dinner and the wedding. This really made it very easy to get around.Genuine Hotels.com guest review
Hotel needs some updates but really, a nice place to stay. Great staff, very comfortable. I would definitely stay there again.Genuine Hotels.com guest review
The over all stay was ok but I wouldn't stay there again. The front desk was polite and great but the parking was a mess and an inconvenience. I wasn't aware they charged 14.00 to park in a parking deck next door and had no valet. Onsite at the pool area needed to be cleaned and had cigarette butts everywhere. The bed was uncomfortable and the bar was […] uncomfortable and less than what I expected for what I paid. Read moreGenuine Expedia guest review
I first stayed in this hotel in 1974. It has been upgraded several times, it appears, and the hotel is in excellent condition. The staff is pleasant, helpful, and competent. My room was spacious, comfortable, and clean as a whistle. The hotel is within walking distance of most downtown venues, i.e. The Perot Science Museum, West End, Kyle Warren Park, […] etc. The only drawback is a portion of the neighborhood. The hotel is near the West End Transit Center, which unfortunately draws an unsavory crowd. On the night that I stayed in the hotel kids were skate boarding up and down the ramp to the hotel's parking garage. That in and of itself was not a major issue, but the versatility of their four letter vocabulary was a bit shocking. Read moreGenuine Hotels.com guest review
The room was really noisy. The sliding door whistled because there was a gap between the doors when it was closed. The view was nice and the staff was great. Good locationGenuine Hotels.com guest review
The place could use a reno, but everything was clean and the staff was pleasant. Price was right on, and I sincerely appreciate that they provide free WiFi (can you believe some people still charge for that!?!). I would recommend.Genuine Hotels.com guest review
"Good for the price"
The rate was much less than other hotels in the area, so you really get what you pay for. It was in a great location and the room was nice. The bathroom felt a little grungy, but nothing stood out as very dirty. The concierge that checked me in was a little odd and not very forthcoming with information. But his co-worker stepped in, was very friendly […] and very helpful. All of the other staff we encountered in the hotel was very friendly. It was in a great location for downtown. The pool was freezing, but that's probably because they dont heat the pools in Dallas, because they wont need to in summer. Read moreGenuine Hotels.com guest review
If you squinted your eyes and was selective with where you looked it was awesome! The walls are paper thin, and the elevators are quite noisy. Together they create a sleepless night. Some lights didn't work, the shower had strange stains, toilet ran endlessly, and there were water (I hope) stains on the ceiling. Mattress was pretty bad too...cool tv […] and view of downtown though! Read moreGenuine Hotels.com guest review
"Good, clean room with friendly service."
I enjoyed my stay at Crowne Plaza a lot. It's in a great part of Dallas, just a few blocks from tourist sites and several great restaurants and bars. The staff was great, even offering to provide a ride to a nearby drug store because thunder storms were rolling in. Overall, can't complain!Genuine Expedia guest review
They messed up on my reservation and only gave me a one bed when I needed two and did not bother to try and fix it other than offering the suite and then reluctantly offering a cot and we get in the room the bed was already slept in and there were dirty cups and the extra cot they offered didn't even fit in the room! Maid service was very nice and accommodating […] but management was reluctant to help us out with their bad service! Will not be staying there again! Read moreGenuine Expedia guest review
Had a great time .. I recommend it to anyone..Genuine Hotels.com guest review
Disappointed. A/C unit was very noisy, which I did not discover until late my first evening after I had unpacked and didn't have time to move. I couldn't run unit while I was in the room. The sliding door did not fit well in its track, and banged whenever the wind blew against it. The wash rages were as close to sandpaper as could be without being called […] sandpaper. I will not stay there again. Read moreGenuine Hotels.com guest review
First experience to hotel. No place yo park and checkin. Front desk guy very mean, rude condescending. Another employee overheard him and dismissed him. That ruined my day right there. Other employees ok asked for luggage rack and extra hangers never heard back. Pool was gross. 2 lounge chairs no towels and feels like I. A rooftop. Not relaxing at […] all. Read moreGenuine Expedia guest review
"Will NOT recommend this hotel to anyone."
Booked a room with 2 beds and was told no rooms with 2 left. stuck with one bed for two people. Then sent us to a room with no lock installed on the sliding doors that opened to the common pool area. The pool had holes in it, pool area had all of the chairs and table locked up in piles. Finally sent us to a new room with the ceiling cracked from […] obvious water leak. This room faced a train that ran all night long. All of the areas smelled bad and cause my eyes to water and noise to run. Read moreGenuine Hotels.com guest review
The room was terrible! It was like a 1950's dorm room....in size and amenities. We didn't even have a counter in the bathroom, just a utility sink. We paid $170. per night and booked a king. We were given one queen bed and told Hotels.com reserved a "flow-over" room for us. I will not be staying there again. I would like to post some pictures but not […] sure how. Read moreGenuine Hotels.com guest review
"very nice hotel. very pleasant stay. upscale."
very nice hotel. very pleasant stay. upscale.Genuine Hotels.com guest review
"Great Value in Downtown Dallas"
Hotel is in a great area with easy and relatively inexpensive ($14/day) parking. Room was clean and well kept up. Only downfall was that the bathroom lacked counter and storage space making it more time consuming to get ready in the morning.Genuine Hotels.com guest review
"This place is tired!"
My first and last Crowne Plaza experience. This hotel is tired and it seems as if the staff knows it. They are not rude by any means. Just act like they are trying to sell a cheap piece of art in a nice gallery. Everyone knows it's a has been. When I stepped off the elevator onTo my floor it appeared the floor had not been vacuumed in days. It is close […] to the trolley system which makes it easy to get around. Sad, sad place! Read moreGenuine Hotels.com guest review
Our stay was excellent until we needed to stay for extra days because of a death in the family. Suddenly, since we originally booked through a third party(H.com), we would now have to pay extra and could not get a room for the extra number of days we required. Can't help but wonder if it would have been different if we had booked directly with the Hotel […] at higher prices. Another thing was the Hotel's website advertised parking at a certain price per night, but was actually a higher rate per night when we got there. Unfortunate circumstances caused a good stay to turn into a very difficult time. Needless to say we had to move to another Hotel for the extra seven days and everybody lost in the end. Read moreGenuine Hotels.com guest review
Decent hotel. Somewhat old. For the price, you would be better off staying somewhere away from downtown. Not worth the $.Genuine Hotels.com guest review
"Great location with helpful staff"
I stayed here during a cross-country roadtrip, and the Crowne Plaza was a big treat after a bunch of bad motels. It's in a central location, clean, and comfortable. The front desk staff was friendly and helpful in answering my questions as a newbie to the area. There was a small issue with my tub draining slowly, but they sent someone to fix it right […] away, no problem. Would definitely recommend! Read moreGenuine Hotels.com guest review
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