Room was great. Service and food great. The mall in back is mostly vacant with young punks running around inside so avoid that.Genuine Hotels.com guest review
Cherie, desk clerk, welcomed us with a smile. We were there for a funeral, she sent a sympathy card up to our room. She gets 5+ stars for personal service!Genuine Hotels.com guest review
This is an older hotel. Everything was good. Quiet.Genuine Hotels.com guest review
Wish the elevator wasnt so slow! Other than that perfect.Genuine Hotels.com guest review
We stayed for the weekend. The staff was very friendly. Only complain is that they did not come and clean our room. Would go back to this hotel thouGenuine Hotels.com guest review
"Not the best stay"
Bad two rooms on check in. both Hampton and hotel.com fix the rest of the stay. However the worst experience I had ever had. We complained that the breakfast was stale, the hotel felt run down, the area was near to dead shopping malls. I wouldn't suggest staying there. I had so many good stays with Hampton Inns. This one really let me down.Genuine Hotels.com guest review
"Nearby Shopping...15 minutes From Galveston"
My overall stay was pretty good. The only downfall was the room did not have a microwave nor refrigerator. Yet, the room description stated differently when booking. These 2 amenities are my must haves. I seemed to have adapted without them. I personally prefer the convenience of having the opportunity to warm up my food in my room if needed vs going […] downstairs. Other than that, my stay was comfortable. Read moreGenuine Hotels.com guest review
We stayed there only one night but our stay was so great I wished it was our 1 wk vacation. We had never stayed at a Hapton Inn before, but It'll definately be one of our first choices of hotels next time we vacation anywhere. Plus for the price it was definately two thumbs up. Plus the bed was so comfortable I woke up pain free for once. PS Hot breakfast […] was great but pretty busy, but the attendant offered us a tray and we went back to our room. Read moreGenuine Hotels.com guest review
The entire staff was most accommodating to all of our needs!Genuine Hotels.com guest review
"It's all about the pool"
My son and I often stay in hotels just for fun. It's a mini-vacation for both of us and a chance to go swimming. I gave the Hampton Inn top marks because the pool was clean, it stayed open until midnight!!!, the hot tub was a comfortable and therapeutic temperature, and they had towels available. We were allowed to have pool floats and beverages (no […] glass) in the pool area- not a common courtesy in many hotels. I especially liked the fact that the pool was open later than most other hotel pools. That gave us extra time to swim and exercise. Like all Hampton Inn Hotels, the beds/bedding was very comfortable and clean. I like that they provide ample amenities like shampoo, lotion, personal care kit, mouthwash. It's the little things that make a guest feel welcomed. Breakfast was plentiful and well-organized thanks to the staff member taking care of the dining area. Texas-shaped waffles are always a big hit with my son and this waffle maker was in good working order. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The AC needs to be checked. The weather was wet outside and inside of the room felt damp. The AC was not removing the dampness or cooling at 68 degrees.Genuine Hotels.com guest review
It was very noticeable how we were not equally treated at the front desk by an african American female all other employes were nice and very polite. Brakefast was goodGenuine Hotels.com guest review
We wanted a quick beach getaway to Galveston, but the hotel prices and availability were not a match for us. So, we went a little farther north and booked the Hampton Inn in Texas City. Great, newish hotel. OUTSTANDING FRONT DESK. They helped us several times, and even went to far as to dry our wet swimsuits and towels from our day at the beach in Galveston. […] Be sure to look at the Hampton Inn website for room descriptions before you book. Hotels.com says that there are mini refrigerators in the rooms - not so. Only a few of the king suites have them. Also, the mall that is touted to be nearby is deserted except for the movie theatre. Anyway, nice breakfast was included. It's about 20 minutes from the beach. Close enough for us. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Very pleased with this hotel. Very clean, well maintained and comfortable. Good service and staff go out of their way to help. I'll definitely come back again. The breakfast bar had lots of good options,including healthy food choices andTexas shaped waffles. The fitness room was the best I've seen in any hotel and had good quality machines and a good […] variety of other equipment. Read moreGenuine Hotels.com guest review
"Will stay there again"
I thought this place was really nice. Not too far from the beach. Excellent customer service and ammenities. We really liked the Texas waffle maker.Genuine Hotels.com guest review
"Creepy & Bad Customer Service!!!"
The front desk person just walked into my room while I was sleeping (creepy). When we go back from a evening at the beach around 5:30 our room was still not cleaned. We were very tired so fell asleep. We called around 8ish to have room cleaned but housekeeping was gone for the day. I asked for a manager to call me, never got a call!! Very poor customer […] service!!!! Read moreGenuine Expedia guest review
"Really Nice Hotel"
I really liked the hotel itself. The room was great and bed was comfortable. However the sheets on the bed were like a size too small so the bottom sheet was never staying in place. Par t of the reason I picked this hotel was it mentioned a free hot breakfast butfet. However it was my own fault not to verify that hot buffet meant more than eggs. It […] still had all the continental stuff but the only hot item was eggs. Read moreGenuine Hotels.com guest review
I was expecting better. The bed was great and what I've come to expect from a Hampton but other than that I might as well have been at Quality Inn and saved some money.Genuine Hotels.com guest review
Breakfast was inadequate for the number of guests. Night desk manager was excellant as our choice of room was not available upon check-in.Genuine Hotels.com guest review
Your info said the room came with a refridgerator. that wasn't true. it also said ther was an"on site" laundry. that wasn't true either. there was a laundry service. that's different than an on site laundry. i feel you misrepresented the hotels features.Genuine Hotels.com guest review
"We stayed 1 week, pretty good hotel"
I don't have any real complaints about our stay, the staff was great, we had a neighbor with roudy loud kids, and they seemed to have taken care of that rather quickly. The staff always greeted us by name as we walked in the front door. The pool was down for maintenance for 1 day during our stay, the hot tub was down the whole week, I wish it would […] have been working, I could have used it for sure. I wish that they would add a mini-fridge and microwave to the rooms, or make rooms that this would be an available option, since we were eating out all week, it would have been nice to be able to bring the leftovers back to our room. I would stay here again if we return for vacation again, it is very convenient to go to Houston, Galveston, Kemah, etc. Read moreGenuine Hotels.com guest review
"Not what i expected..."
The staff and manager are rude. Hotel pictures online don't show what it really looks like. My room was dirty when I checked in. My room never got cleaned the entire time I was there. The pool was closed due to filth. Not a good experienceGenuine Hotels.com guest review
"good place to stay"
would stay again, however the rooms do not have a fridge or microwaveGenuine Hotels.com guest review
Jackie, in the breakfast area is definitely an asset to this hotel. She has a pleasant personality and she was very helpful to all of the guests. The room was very clean. Based on the sound of the elevator, it may have needed some maintenance. The carpet in the hallways and in the elevator needed a thorough cleaning.Genuine Hotels.com guest review
Had some problems with drain in shower. They fixed it fast. Were very friendly. Very clean.Genuine Hotels.com guest review
I didnt think the hotel was worth the price paid. The customer service was great at the front desk when we arrived- the gentlemen was very welcoming.Genuine Hotels.com guest review
Room was very clean. Employee's very friendly and helpful. Great hot breakfast. Would stay here again!Genuine Hotels.com guest review
Clean rooms, nice staff & very helpful, breakfast was great, like the fact you could use the stairs. Needs bigger elevator or another one, the wait to get on was kinda long with the hotel being sold out. Over all had a great experience.Genuine Expedia guest review
The staff was amazing. Jackie, Cheryl, Mike, Virginia, and Candy went above and beyond to make us feel welcome and part of their family. One of our children left his phone there and they called immediately to let us know. When I called Mike (manager) back, he agreed to send it to us immediately. We can not say enough good things about this hotel and […] are intending to visit again soon. Read moreGenuine Hotels.com guest review
"Could've been excellent"
The hotel had great potential. Customer service when we arrived was superb. On the ride up to our room when had a pleasant chat with one of the staff members. We then opened the door to our room and that's when the 5 stars stopped. Our room had only partially been cleaned. It seriously looked as though the previous guest would walk back in any moment. […] We called the front desk to confirm we were in the right location. They said someone would be right up and she would talk to the manager. I told her we would sight see and return. 3 hours later the room was exactly as it was upon leaving. I called the front desk again. Again I was told someone would be up in just a moment. 45 minutes later I went down to ask to change rooms. At that point the room was cleaned within the next 15 minutes. Okay - things can happen and it was finally corrected. However the next day when we came back from sightseeing our room was once again only partially cleaned. Towels were picked up but not replenished and the full trash cans weren't emptied. I did speak to the manager to let her know so she would have the knowledge to make future corrections. Again very friendly staff. I think if some staff adjustments are made this will be an excellent stay with very reasonable rates especially compared to staying in Galveston. Read moreGenuine Hotels.com guest review
love hampton inns - trust the comfort, cleanliness. this did not disappoint. just wish they did the otis spunkmeyer cookies on the weekend! breakfast was great and there was plenty. we went to galveston so surroundings didn't matter to us. might be sparse if you're looking for stuff right there, but galveston was 15-20 minute drive. close enough, for […] the price difference and availability that i needed! just a block off I-45. staff was friendly and courteous. loved our stay. Read moreGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
"Great but not all that was promised"
I thought the staff were very kind and genuine, they seemed to want to make sure that we had a great stay. The only thing is that when we registered you advertised a fridge in the room, there was none, therefore hotels.com had some false advertising going on. We felt that the hotel was nice, clean and close to all that we had going on in the area of […] Texas City, Texas. Read moreGenuine Hotels.com guest review
I wish to thank the folks at the hotel for very friendly and helpful service. Cherye was magnificent.The morning waitstaff were always happy to see you and willing to help in any way.I'm not sure we are going back to Texas City but if I do I would stay here again..Genuine Hotels.com guest review
"good for short stay"
Wasn't bad. The pool was cold and the hot tub didn't work part of the time. the staff was great. Really nice. Kept things clean.Genuine Expedia guest review
"Exactly the right place to stay"
We went to Texas City to go to the dog track and a night away from home. The accomodations were very nice & just what we needed!!!Genuine Hotels.com guest review
"Met all Expectations"
We were looking for a nice hotel for a one night stay before leaving out of Galveston on a cruise. This hotel met all our expectations for the price. The reason I gave convenience of hotel location a 4 was because there were not that many restaurants close to the hotel. We drove to Kemah Boardwalk for dinner and that was a very fun enviroment for families. […] We would stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great hotel with a personable manager and staff!"
The hotel is close to the interstate with several restaraunts and shopping close by. The hotel is being managed by Mike; what an awesome person who shows a true passion to ensure your stay is as expected. If I travel back to this area, I will stay here again...Genuine Hotels.com guest review
"Hampton Inn Texas City better than Galveston"
Stayed here instead of a hotel on Galveston for Dickens on the Strand festival with family. Great staff and the next morning the breakfast was excellent. Will stay here next time. They are better and less expensive than most hotels on the island and its still very close.Genuine Hotels.com guest review
"Great place to stay."
Clean, affordable, hospitable. What more can I say. I plan to stay there more often.Genuine Hotels.com guest review
The lady that worked in the kitchen was amazing! She gave my kids a coloring book and crayins to use while I gathered breakfast and the next day she remembered what we ate and started my waffel while I tended to the kids! She was amazing. The housekeeping staff got to know my kids and were very helpful and chipper even after voluntarily taking my son's […] poopy diaper out to the trash! We never had to ask for anything. They were on it and treated us like royalty! Read moreGenuine Hotels.com guest review
very accommodating, however I cant believe there was no fridge??? in the rooms. However good over all, Comfy Beds, great view!Genuine Hotels.com guest review
"en general muy bien"
agradableGenuine Hotels.com guest review
Godo breakfastGenuine Hotels.com guest review
Muy nuevo, con un diseño moderno y acogedor muy agradable. El personal sumamente amable. El desayuno muy surtido y completo. Y desde q llegas tienes acceso a bebidas, galletas, palomitas, etc. gratis. La alberca techada, asi q aunque el clima estaba lluvioso y frio cuando fuimos, pudimos disfrutar de todo un dia nadando porque ahi adentro estaba calientito, […] tanto el lugar como el agua. Read moreGenuine Hotels.com guest review
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