"If you want non-smoking, call Hampton directly."
I was supposed to get a non-smoking room, they said since room was booked thru 3rd party Expedia that they gave preference to others first before considering a 3rd party request. Room had a very heavy smoke smell and front desk refused to do anything about it.Genuine Expedia guest review
spa closed, breakfast not very good, Bed was great, service was outstandingGenuine Hotels.com guest review
Everything was very nice and clean, and only a few min utes from Galveston.Genuine Hotels.com guest review
"A quiet hotel"
Our stay was great. Its the perfect spot between Houston and Galveston. The rooms were comfy. The indoor pool was a plus for the kids. The continental breakfast was also good. The only thing is go before 9 am because you will not have enough seats in the dining area. Maybe because it was spring break a lot more people there. I would stay at this hotel […] again. Read moreGenuine Hotels.com guest review
"Never going back"
Left the room at 1100am, returned at 930pm to find room had not been cleaned, dirty towels still piled up on floor from the night before, one trash can had been emptied the other one was still full, linens not changed/beds not made. This was the last thing we needed after a long day in the sun. Apparently housekeeping claimed that we had placed a do […] not disturb sign on the door and so they didnt enter the room. If that's the case, who emptied the trash? Called the front desk, general manager Anand D. was very rude, yelling at me that he trusts his housekeepers and that I needed to get out of the way so he could help other customers, after he threatened to throw 2 women with 3 small children out in the middle of the night. I then called the corporate office. They reassured us that no one was getting thrown out and to call the police if he tried. They spoke with him and said he would apologize and he told them he was under a lot of stress and would bring us towels and linen and a walmart gift card. Stressed or not that was VERY unprofessional. I will say the ladies that handle the breakfast area were awesome, the selection was great. Thanks to Christine at the corporate office for her help and also the front desk manager Cherye who helped us check out, she was very nice. Maybe it's just the one guy Anand and certain untrustworthy housekeepers that are bringing this place down. We will never go back. Read moreGenuine Hotels.com guest review
"Away from Galveston Main city"
It was a over priced hotel. I will never stay there again. The pool was so small and the hot tub was not working. The door to enter the hotel is small and still manually operated. If you hands are full then its quite a pain to put things down and then open the door to enter. The housekeeping staff is more loud than any guests. The breakfast area is […] small and not enough to seat even 25 people.... So god help you if you land here on a busy time. I am never going back there again with my family.... Read moreGenuine Hotels.com guest review
Staff was extremely helpfull and friendlyGenuine Hotels.com guest review
Friendly and nice staff. Easy access to area shopping malls and entertainmentGenuine Expedia guest review
Very clean hotel ! From the clerks to the housekeeping crew all were very friendly and cordial ! Will be visiting again . Price was also reasonable.Genuine Hotels.com guest review
"A good place to stay"
This is a very nice hotel for the area. Convenient access to the interstate and some very good restaurants nearby. The elevators need a little maintenance but nothing major. I'd recommend staying here if you're in the area.Genuine Hotels.com guest review
Close to familyGenuine Hotels.com guest review
The motel desk staff was very nice and made sure the stay was comfortable. The maid service lacked, bed was not made everyday and bathroom was not resupplied with soap and tissue products.Genuine Hotels.com guest review
the staff were overly helpful and willing to help or assist. Room was nice and clean; hallways were very hot compared to rooms and outside temp.Genuine Hotels.com guest review
Excellent, nice and quiet. Breakfast was very good. The elevator sounds still make you nervous a bit. Was like that last year when we stayed there.Genuine Hotels.com guest review
The beds were too soft. The T.V, did not work, moved to another room and only got 2 channels on that one. We were booked for 5 or 6 days and checked out after 2 nights.Genuine Hotels.com guest review
"great customer service"
Great staff, very helpfulGenuine Hotels.com guest review
"Pleased all around!"
My husband and I took our niece and nephew to Texas with us for a family reunion. We chose the Hampton Inn because of the indoor pool/hot tub and hot breakfast. We were surprised to find freshly baked chocolate chip cookies and hot coffee at the customer service desk. Our beds were luxurious and the overall feel was comfortable. Great location, especially […] since the new Taenger outlet mall has opened. Ryan's buffet was a short walk over as well. My 8 year old nephew said "This hotel just gets better and better!" Will be back!!! Read moreGenuine Hotels.com guest review
"comfy, affordable and down right great!!"
we took a last minute vacation before our 2nd daughter was born; mind you I was 39 weeks pregnant lol. The room made me very comfortable even though I was gigantic lol. The manager and front desk person were very nice and pleasant! The room was exactly what we expected; clean, comfy and very homey! We will definetly stay here again our next family vacation […] to Galveston! Read moreGenuine Expedia guest review
Room was great. Service and food great. The mall in back is mostly vacant with young punks running around inside so avoid that.Genuine Hotels.com guest review
Cherie, desk clerk, welcomed us with a smile. We were there for a funeral, she sent a sympathy card up to our room. She gets 5+ stars for personal service!Genuine Hotels.com guest review
This is an older hotel. Everything was good. Quiet.Genuine Hotels.com guest review
Wish the elevator wasnt so slow! Other than that perfect.Genuine Hotels.com guest review
We stayed for the weekend. The staff was very friendly. Only complain is that they did not come and clean our room. Would go back to this hotel thouGenuine Hotels.com guest review
"Not the best stay"
Bad two rooms on check in. both Hampton and hotel.com fix the rest of the stay. However the worst experience I had ever had. We complained that the breakfast was stale, the hotel felt run down, the area was near to dead shopping malls. I wouldn't suggest staying there. I had so many good stays with Hampton Inns. This one really let me down.Genuine Hotels.com guest review
"Nearby Shopping...15 minutes From Galveston"
My overall stay was pretty good. The only downfall was the room did not have a microwave nor refrigerator. Yet, the room description stated differently when booking. These 2 amenities are my must haves. I seemed to have adapted without them. I personally prefer the convenience of having the opportunity to warm up my food in my room if needed vs going […] downstairs. Other than that, my stay was comfortable. Read moreGenuine Hotels.com guest review
We stayed there only one night but our stay was so great I wished it was our 1 wk vacation. We had never stayed at a Hapton Inn before, but It'll definately be one of our first choices of hotels next time we vacation anywhere. Plus for the price it was definately two thumbs up. Plus the bed was so comfortable I woke up pain free for once. PS Hot breakfast […] was great but pretty busy, but the attendant offered us a tray and we went back to our room. Read moreGenuine Hotels.com guest review
The entire staff was most accommodating to all of our needs!Genuine Hotels.com guest review
"It's all about the pool"
My son and I often stay in hotels just for fun. It's a mini-vacation for both of us and a chance to go swimming. I gave the Hampton Inn top marks because the pool was clean, it stayed open until midnight!!!, the hot tub was a comfortable and therapeutic temperature, and they had towels available. We were allowed to have pool floats and beverages (no […] glass) in the pool area- not a common courtesy in many hotels. I especially liked the fact that the pool was open later than most other hotel pools. That gave us extra time to swim and exercise. Like all Hampton Inn Hotels, the beds/bedding was very comfortable and clean. I like that they provide ample amenities like shampoo, lotion, personal care kit, mouthwash. It's the little things that make a guest feel welcomed. Breakfast was plentiful and well-organized thanks to the staff member taking care of the dining area. Texas-shaped waffles are always a big hit with my son and this waffle maker was in good working order. I would definitely stay here again. Read moreGenuine Hotels.com guest review
The AC needs to be checked. The weather was wet outside and inside of the room felt damp. The AC was not removing the dampness or cooling at 68 degrees.Genuine Hotels.com guest review
It was very noticeable how we were not equally treated at the front desk by an african American female all other employes were nice and very polite. Brakefast was goodGenuine Hotels.com guest review
We wanted a quick beach getaway to Galveston, but the hotel prices and availability were not a match for us. So, we went a little farther north and booked the Hampton Inn in Texas City. Great, newish hotel. OUTSTANDING FRONT DESK. They helped us several times, and even went to far as to dry our wet swimsuits and towels from our day at the beach in Galveston. […] Be sure to look at the Hampton Inn website for room descriptions before you book. Hotels.com says that there are mini refrigerators in the rooms - not so. Only a few of the king suites have them. Also, the mall that is touted to be nearby is deserted except for the movie theatre. Anyway, nice breakfast was included. It's about 20 minutes from the beach. Close enough for us. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Very pleased with this hotel. Very clean, well maintained and comfortable. Good service and staff go out of their way to help. I'll definitely come back again. The breakfast bar had lots of good options,including healthy food choices andTexas shaped waffles. The fitness room was the best I've seen in any hotel and had good quality machines and a good […] variety of other equipment. Read moreGenuine Hotels.com guest review
"Will stay there again"
I thought this place was really nice. Not too far from the beach. Excellent customer service and ammenities. We really liked the Texas waffle maker.Genuine Hotels.com guest review
"Creepy & Bad Customer Service!!!"
The front desk person just walked into my room while I was sleeping (creepy). When we go back from a evening at the beach around 5:30 our room was still not cleaned. We were very tired so fell asleep. We called around 8ish to have room cleaned but housekeeping was gone for the day. I asked for a manager to call me, never got a call!! Very poor customer […] service!!!! Read moreGenuine Expedia guest review
"Really Nice Hotel"
I really liked the hotel itself. The room was great and bed was comfortable. However the sheets on the bed were like a size too small so the bottom sheet was never staying in place. Par t of the reason I picked this hotel was it mentioned a free hot breakfast butfet. However it was my own fault not to verify that hot buffet meant more than eggs. It […] still had all the continental stuff but the only hot item was eggs. Read moreGenuine Hotels.com guest review
I was expecting better. The bed was great and what I've come to expect from a Hampton but other than that I might as well have been at Quality Inn and saved some money.Genuine Hotels.com guest review
Breakfast was inadequate for the number of guests. Night desk manager was excellant as our choice of room was not available upon check-in.Genuine Hotels.com guest review
Your info said the room came with a refridgerator. that wasn't true. it also said ther was an"on site" laundry. that wasn't true either. there was a laundry service. that's different than an on site laundry. i feel you misrepresented the hotels features.Genuine Hotels.com guest review
"We stayed 1 week, pretty good hotel"
I don't have any real complaints about our stay, the staff was great, we had a neighbor with roudy loud kids, and they seemed to have taken care of that rather quickly. The staff always greeted us by name as we walked in the front door. The pool was down for maintenance for 1 day during our stay, the hot tub was down the whole week, I wish it would […] have been working, I could have used it for sure. I wish that they would add a mini-fridge and microwave to the rooms, or make rooms that this would be an available option, since we were eating out all week, it would have been nice to be able to bring the leftovers back to our room. I would stay here again if we return for vacation again, it is very convenient to go to Houston, Galveston, Kemah, etc. Read moreGenuine Hotels.com guest review
"Not what i expected..."
The staff and manager are rude. Hotel pictures online don't show what it really looks like. My room was dirty when I checked in. My room never got cleaned the entire time I was there. The pool was closed due to filth. Not a good experienceGenuine Hotels.com guest review
"good place to stay"
would stay again, however the rooms do not have a fridge or microwaveGenuine Hotels.com guest review
Jackie, in the breakfast area is definitely an asset to this hotel. She has a pleasant personality and she was very helpful to all of the guests. The room was very clean. Based on the sound of the elevator, it may have needed some maintenance. The carpet in the hallways and in the elevator needed a thorough cleaning.Genuine Hotels.com guest review
Had some problems with drain in shower. They fixed it fast. Were very friendly. Very clean.Genuine Hotels.com guest review
I didnt think the hotel was worth the price paid. The customer service was great at the front desk when we arrived- the gentlemen was very welcoming.Genuine Hotels.com guest review
Room was very clean. Employee's very friendly and helpful. Great hot breakfast. Would stay here again!Genuine Hotels.com guest review
Clean rooms, nice staff & very helpful, breakfast was great, like the fact you could use the stairs. Needs bigger elevator or another one, the wait to get on was kinda long with the hotel being sold out. Over all had a great experience.Genuine Expedia guest review
The staff was amazing. Jackie, Cheryl, Mike, Virginia, and Candy went above and beyond to make us feel welcome and part of their family. One of our children left his phone there and they called immediately to let us know. When I called Mike (manager) back, he agreed to send it to us immediately. We can not say enough good things about this hotel and […] are intending to visit again soon. Read moreGenuine Hotels.com guest review
"Could've been excellent"
The hotel had great potential. Customer service when we arrived was superb. On the ride up to our room when had a pleasant chat with one of the staff members. We then opened the door to our room and that's when the 5 stars stopped. Our room had only partially been cleaned. It seriously looked as though the previous guest would walk back in any moment. […] We called the front desk to confirm we were in the right location. They said someone would be right up and she would talk to the manager. I told her we would sight see and return. 3 hours later the room was exactly as it was upon leaving. I called the front desk again. Again I was told someone would be up in just a moment. 45 minutes later I went down to ask to change rooms. At that point the room was cleaned within the next 15 minutes. Okay - things can happen and it was finally corrected. However the next day when we came back from sightseeing our room was once again only partially cleaned. Towels were picked up but not replenished and the full trash cans weren't emptied. I did speak to the manager to let her know so she would have the knowledge to make future corrections. Again very friendly staff. I think if some staff adjustments are made this will be an excellent stay with very reasonable rates especially compared to staying in Galveston. Read moreGenuine Hotels.com guest review
love hampton inns - trust the comfort, cleanliness. this did not disappoint. just wish they did the otis spunkmeyer cookies on the weekend! breakfast was great and there was plenty. we went to galveston so surroundings didn't matter to us. might be sparse if you're looking for stuff right there, but galveston was 15-20 minute drive. close enough, for […] the price difference and availability that i needed! just a block off I-45. staff was friendly and courteous. loved our stay. Read moreGenuine Hotels.com guest review
It was greatGenuine Hotels.com guest review
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