"Excellent location! Good service"
In general nice hotel to stay, the staff is friendly and service oriented, the location is great, the price is fair. However little bit noisy, you can hear everything what is happening in the halls and other bedrooms.Genuine Expedia guest review
"go somewhere else"
Not what I had expectedGenuine Hotels.com guest review
Very friendly staff. Excellent central location. Rooms were a bit small, but it added to the charm of the historic hotel.Genuine Hotels.com guest review
Small hotel Great location Friendly staffsGenuine Hotels.com guest review
"Great location, small room"
.. But for the price , worth it.Genuine Hotels.com guest review
"Very friendly, nice staff"
I stayed at this hotel for 4 days during a conference. The staff was great, very friendly and extremely helpful. I had a specific situation I needed help with: I was a nursing mom with needs of extra-storage in their fridge. They not only brought in a mini-fridge to my room upon request, but were extremely nice to find extra storage at the hotel's fridge. The […] rooms are simple but very comfortable and nicely decorated. It is very close to everything, their breakfast is really good and they offer free wifi. I prefer to stay in small, boutique hotels when I travel. I find big chain hotels are often impersonal and inflexible with their rules. Not to mention there is a fee for everything. I really like the experience there and strongly recommend it. Read moreGenuine Expedia guest review
"Location Location Location"
Hotel is perfect for shopping and sightseeing in downtown Chicago. Contemporary Art Museum, Galleries, Michigan Ave and River North shops and restaurants all walking distance. Not the place to stay if you are expecting the luxuries and service of 5 star accommodations. This is the place if you'll be spending the majority of your time outside your room […] and who isn't? We stayed two nights in a single queen on the fourteenth floor overlooking Erie St. The room was tight but, clean, and doable for two. Tip: Use spothero in advance for reserved parking in the convenient (next door)Ontario St. Garage and save. It cost $24 per day instead of the hotel or drive up rate of $44/day. Otherwise, I'd go with the hotels valet service for just $5 more at $49/day and skip the hassle. This is a no in/out garage but, with everything so close one can walk or grab a cab and leave the car parked. Read moreGenuine Hotels.com guest review
Very nice hotel - great location - expensive parking.Genuine Expedia guest review
"Room was a little cramped."
Overall experience was fine. Good location with lots of restaurants in the area.Genuine Expedia guest review
The room was a little small, but the staff was wonderful. The location was ideal for us because we walked the city. The biggest drawback is the cost of parking. It was $132 for 3 days in the structure next to the hotel.Genuine Hotels.com guest review
You can stay in Chicago's magnificient mile for a not so magnificient price...Genuine Hotels.com guest review
"Great location for visiting Chicago!"
The rooms are small but this is an old hotel. Everything else is excellent: great staff, great location near restaurants and public transportation, with parking garage around the corner. Chicago public transportation is truly great! We got week passes and left the car in the garage the whole time.Genuine Hotels.com guest review
"Very good indeed"
Comfortable, well-priced hotel in the heart of Chicago!Genuine Expedia guest review
"Small but clean rooms"
Very friendly staff very helpfulGenuine Hotels.com guest review
Second visit to Holiday Inn Express; comfortable, clean, friendly atmosphere. Close to shopping, restaurants.Genuine Hotels.com guest review
Staff was really nice and helpful. Hotel was near everything walking distance. Beware of $50.00 a day parking but there is no where else to park with in/out privileges.Genuine Hotels.com guest review
The hotel location is very convenience. Walking distance to shopping area and good dining places. Good hotel service. Nice place to stay.Genuine Hotels.com guest review
"a new experience"
Overall i enjoyed my stay at this hotel. all thumbs up on pretty much everything, except for parking. its extremely high so if you're going in and out i hope you have 15-40 bucks for each time u leaveGenuine Hotels.com guest review
"Smallest room ever!!!!!!"
I will never stay here. Room was tiny. No work desk. 1 nightstand with a bunch of stuff on it. No luggage rack. Bed up against hallway wall so you hear everything/everybody.Genuine Hotels.com guest review
"Small hotel in the Magnificent Mile area"
Very good location, breakfast was very good too. Rooms were terribly smallGenuine Expedia guest review
"Perfect location/walking distance for downtown!"
I have no complaints. Very nice hotel and staff! Breakfast was good. Perfect walking distance to the Magnificent Mile/downtown.Genuine Expedia guest review
"2-blocks from Magnificent mile"
Very convenient, Trader Joes across street, close to stores, restaurants, rain forest restaurant, and more. Highly recommended and reasonable rates. Breakfast included with very polite and helpful service personnel.Genuine Hotels.com guest review
"Awesome Cheap Hotel Great Area"
The room is a bit small, but the continental breakfast cant be beat, and what an awesome location. Staff is friendly and will call a cab for you when you leave the building. Overall really nice hotel!! I would totally stay here again when I return to ChicagoGenuine Expedia guest review
"Good value but really small!"
Got a great deal on the room fee thru Hotels.com but lost some of its luster because of the valet (only) parking fee. Great location (walked "home" after dinner), clean, good breakfast, bed & TV, friendly & helpful staff. Only drawback was the hallways and room were really tiny. East coast old hotel tiny, and this is the remodeled and renamed old Cass […] Hotel. You'd never guess it from the remodeled desk and breakfast area which are great. Two of me would not pass in the 11th floor hallway and my wife and I filled up the room. Do you really need more room tho? Stayed two nights, and would have been nice to have more closet space but it sufficed. We'd go back. Read moreGenuine Hotels.com guest review
the staff that checked us in were great...theyr recommended places to eat and even called ahead and booked our table...the guy cracked jokes and kept us laughing...elevators and rooms are tiny but clean and great location & price...within walking distance to food & fun...Plenty open lateGenuine Hotels.com guest review
"Nice and convenient"
I enjoyed staying here. The staff is friendly, there was never a noise issue, and we enjoyed the breakfast in the morning.Genuine Expedia guest review
I loved itGenuine Hotels.com guest review
"close to everything you want to go to"
the room was sub par for the price . very small and compact . stains in the carpet and on one of the chairs . the comp breakfast was nice and the staff was amazing .Genuine Hotels.com guest review
"Not worth it"
Very small room, no chairs, queen bed filled room, bedside lamp only on one side, no water glasses, no coffee cups in spite of coffee maker there, thin walls - could hear toilet flushing next door, one bar of soap, coat closet very small, no desk/table for laptop, sink stopped up and never flushed out, no bathroom counter for toiletries, no minibar, […] noisy heating unit kept us awake, toilet seat lid flimsy and dented when sat on, broken elevator every day, elevators only hold 4-5 people without luggage, fewer with luggage, housekeeping staff used customer elevators all day, tying them up at upper floors, elevator music awful I've stayed in Holiday Inn Express in Edinburgh and Amsterdam and neither one was this bad. For $110/day I expected better than this. Don't get a room on the upper floors because of the elevator problems. You'll be waiting for the elevator a lot. You will have to sit on the floor to put your shoes on because the bed is too high to do this, but you will be cramped by your luggage taking up the floor space. Read moreGenuine Expedia guest review
"Great location, wonderful staff"
Great hotel and very economical. The rooms are a bit small but comfortable. We loved it and the staff rocked!!!Genuine Expedia guest review
"Nice hotel close to bus terminals."
I was greeted promptly on the information counter. Hotel is really clean and have this warm feel. Room is just right, complete stuff that you need. A gym accessible 24-hours. And love the pantry area, it's cozy. What I love about the place is it's near the bus stops that can take you anywhere in downtown Chicago.Genuine Expedia guest review
"great bargain for the price"
super clean - completely quiet - small, but good value - easy access to bus lines to go to Art Institute, Museum campus, etc.Genuine Hotels.com guest review
Stayed one night for a quick getaway; was able to check in a little early. Nice front desk staff. Room was clean and quiet. Able to check bag for most of day after I had checked out. Would definitely stay there again.Genuine Hotels.com guest review
"Not to bad for the city"
We really enjoyed our stay. I will have to say that the room was a little smaller than anticipated but for the price we found it to be fine. The breakfast each morning was great and the staff were friendly.Genuine Hotels.com guest review
"Very convenient location"
I had to go to Chicago just to have some documents done. The hotel location was just perfect, I walked to my destination! Parking price was to high though!Genuine Hotels.com guest review
"Staff stepped up on a terrible night"
During the worst snow storm of the year, the staff was professional and helped us cope. The doorman stood out in blinding snow for a long time to find us a cab, risking life and limb from crazy drivers.The room was small but extremely clean and fresh. The only complaint is the parking situation (really, 20+ minutes to get our car from the valet?) but […] otherwise friendly, great location and reasonably priced for that part of the city. Read moreGenuine Hotels.com guest review
For the price you are getting an amazing location. Room is very small. THEY DO NOT validate parking for the parking garage next door. $44.00 for all night stay parking. You can hear everything thru the walls and the traffic outside. Sunday morning was a mess. ONLY two elevators, so if your in a hurry take the stairs. (Housekeeping decided to use elevator […] and would not let me on, I don't know why because we all could have fit) GREAT comp. breakfast. So if you can live with this...Its an amazing price for the location. Read moreGenuine Hotels.com guest review
This hotel was not the best. The rooms are extremely small. You also had to pay $49 for parking. That is more than the other hotels. The hotel staff acted as if they didn't wanna be there. I would not recommend this to anyone.Genuine Hotels.com guest review
"Nice area to visit Chicago"
Several nice restaurants 5 minutes walking (Giordanos is the best!!!!), 3 blocks to public transportation (CTA Red Line), nice breckfast and superb cordiality by hotel staff make this hotel a perfect choice for business travellers and also tourists.Genuine Expedia guest review
"Good but noisy"
The hotel is very well located, near subway. The breakfast room is very nice and convenient. Many seats available. The room was okay but unfortunately the heater fan is so noisy that I could hear it, even with earplugs. The bathroom was freezing cold.Genuine Hotels.com guest review
I didn't want to complain much when I arrived at the hotel because my fiance and I had a long drive to Chicago. When we finally got to our room the room was very cold and unwelcoming. It was nothing like the pictures on the website. Nevertheless we begin to unpack our belongings and turned on the heat so it can get warm while we go get a bite to eat. […] When we entered back into the room , it was still cold the hotel only gave us a blanket that fits a twin bed so we had to call the front desk for a comforter. The next morning when it was brighter in the room I notice that the blinds were not only dirty, but the shower curtain was broke. As I walked out of the bathroom I notice that their was a pony tail holder wrapped around the door. The floor was not vacuum properly and I didn't feel like the room was clean. I go to Chicago often and I would never stay at this hotel again. Read moreGenuine Expedia guest review
"Good, inexpensive hotel. Would stay again."
Overall, great place to stay in Chicago. Very well kept, clean, and friendly staff. Also, has a GREAT continental breakfast (loved the biscuits and gravy =P.Genuine Hotels.com guest review
Hotel is located in perfect location to shop Michigan ave and water tower place. Accidentally double booked the hotel and the hotel was able to take care of it for me. The room was a bit small but that's expected for downtown chicago. Overall great stay and I would stay again.Genuine Expedia guest review
"On business in Chicago"
Great Location - 3 blocks from subway (red line) and close to Restaurants and Michigan Avenue. Trader Joe's across the street! Room was relatively small but satisfying if you only come for sleeping. Very helpful staff. Good breakfast selection. Will definitely book again.Genuine Hotels.com guest review
"Comfy place near Chicago landmark restaurants"
Very courteous and attentive staff. Standard NYC style room (cramped but cleverly comfortable), a block from original Pizza Uno and Due, a terrific Mexican restaurant, Trader Joes and that was what I could see from my window in -20 weather. Expect to add parking to the cost of your stay. Solid breakfast choices.Genuine Hotels.com guest review
"Would stay again but....."
The Holiday Inn Express at the Hotel Cass was a convenient last minute booking. Although it is not cheap to park unless you got there early in the morning and so I had to pay a fortune for parking. The room itself was very nice, small but nice. However, the room would not stay warm. We turned the heat all the way up and we were still cold. If you stay, […] wear your warmest pajamas! It is right off Michigan Ave so it was easy to walk somewhere for dinner and shop. Read moreGenuine Hotels.com guest review
Right in the heart of the city, small quaint little hotelGenuine Hotels.com guest review
The only drawback of this hotel is the parking fee....$49 per night to park your car.Genuine Expedia guest review
Bar none the best free breakfest Ive ever had on the road! If your looking to stay at a million dollar room go down the street and brake out your wallet. this place is not for you. Budget travelers this would by no doubt be nothing less than a five star place to stay!Genuine Hotels.com guest review
Great experience just small room. Great service.Genuine Hotels.com guest review
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