All hotels in Chicago, Illinois, United States of America
1 room, 2 adults
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640 N Wabash AveChicagoIL60611United States of America, ‏‎855-239-9222
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 826 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Breakfast
    Tasty breakfast
  • WiFi
    Good internet service
  • Comfort
    Uncomfortable
  • Wellness Area
    Poor wellness & sports facilities
5.0 / 5Outstanding
"relaxed"
pleasant
Genuine Hotels.com guest review
1 night family trip Oct 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Baseball"
Went to Chicago for a baseball game. convenient to the train station. Located in a walkable neighborhood, with plenty to do. Older historic hotel, enjoyed our stay.
Genuine Hotels.com guest review
1 night romance trip Sep 25, 2015
Charles
US
2.0 / 5Fair
"Tony timy rooms"
Weekend date. Hotel was nice BUT the room are not small they are TINY!! No room to Mir around, felt like a college dorm room Will not stay their again
Genuine Hotels.com guest review
1 night romance trip Sep 26, 2015
Octavio
US
4.0 / 5Excellent
"Elevator Noise in Room"
Really for the price it was great! However, the noise from the elevator (room 1605) was bad! Sounded like a ghost sound all day and worse at night! Also, there was no elevator access at ground floor which made it difficult to maneuver your own bags!
Genuine Hotels.com guest review
2 night family trip Sep 20, 2015
Alison Gail
US
5.0 / 5Outstanding
Room was small but it was to be expected. Friendly and helpful staff
Genuine Hotels.com guest review
1 night trip Sep 11, 2015
Jason
US
3.0 / 5Good
"Small rooms"
Service and staff were very nice andhelpful. The only reason to really stay would be that the location is great for this price. Otherwise, Very small rooms. Absolutely no closet space, we had to take the cabinet out of it to have space to hang out clothes. And that mini file cabinet looking thing of three drawers was the only other storage. Only one side table for a double room! Then with a queen bed in there, there was only enough room left to walk in and out of the room. It definitely was not enough to accomodate two people. A/C was loud.
Genuine Hotels.com guest review
2 night romance trip Sep 2, 2015
Mohammad
US
4.0 / 5Excellent
"Great hotel and excellent staff"
The hotel was beautiful and the staff was wonderful and very helpful! The breakfast had everything we wanted. My only complaint is the size of the bathroom (super teeny tiny!!) and there was no place for us to hang our clothes.
Genuine Hotels.com guest review
2 night trip with friends Jul 28, 2015
A Traveler
US
4.0 / 5Excellent
the location and hotel amenities were excellent. The room was clean and quiet but tiny. Tw
Genuine Hotels.com guest review
2 night romance trip Sep 4, 2015
Norman
US
4.0 / 5Excellent
Small room, but comfortable. Good breakfast.
Genuine Hotels.com guest review
2 night romance trip Sep 3, 2015
A Traveler
US
3.0 / 5Good
Rooms are too small
Genuine Hotels.com guest review
1 night family trip Sep 3, 2015
larry
US
5.0 / 5Outstanding
"A real gem in Chicago!"
The hotel was wonderful in every way from the comfortable room, the plentiful and delicious complimentary breakfast, the extremely helpful staff who answered and helped us with all of our questions about the CTA or "L", and finally to the close proximity of the hotel to everything including the shops on Michigan Ave. This hotel is a gem, and we will go back there again and again!
Genuine Hotels.com guest review
3 night family trip Sep 2, 2015
susan
US
4.0 / 5Excellent
"Amazing Location, Small Room, Slow Elevator"
This property is the old Cass hotel. So if you are expecting the regular Holiday Inn Express experience you will not get it. The rooms are very small (not even a desk), but they are very clean. The location is ideal. It's about 1/2 a mile from the end of the Orange line on the loop. So if you fly in to Midway, its $3.00 and 40 min to get to the station. The walk is really pleasant by Trump tower and other architecturally appealing building. If I am going to be staying in Downtown Chicago again, it will likely be here!
Genuine Hotels.com guest review
2 night business trip Aug 24, 2015
Boyd
US
5.0 / 5Outstanding
Great hotel in great location. Good breakfast. Great hotel in great location. Good breakfast.
Genuine Expedia guest review
Other trip Aug 30, 2015
Tyler
US
3.0 / 5Good
"Last min vacation ok hotel"
Stayed at the hotel for my 4 year wedding anniversary, great location. You can walk pretty much everywhere. Valet parking was 54 dollars. This gives you the option to go in and out of the hotel. There is a parking lot down the street that is 47 dollars. The hotel room was super small. I could here the outside noise. It was very loud. It was pretty affordable for last minute. The staff was nice and professional. I would only stay here if it was last minute. Otherwise I would look for something else.
Genuine Hotels.com guest review
1 night romance trip Aug 27, 2015
Kristina
US
4.0 / 5Excellent
"Convenient location"
Great walking distance to shops, restaurants and beaches/parks
Genuine Expedia guest review
Other trip Aug 27, 2015
A Traveler
US
3.0 / 5Good
"Ok hotel downtown and close to everything"
Walking distance to everything but room was so small and not as clean as expected.
Genuine Expedia guest review
Other trip Aug 26, 2015
k j
US
4.0 / 5Excellent
"Great location!"
Great location. Room was a little small although not uncommon in older hotels. Free breakfast was better than most.
Genuine Hotels.com guest review
2 night romance trip Aug 17, 2015
A Traveler
US
3.0 / 5Good
N/A
Genuine Hotels.com guest review
2 night business trip Aug 18, 2015
Craig
US
5.0 / 5Outstanding
"Great Place to stay"
This was the first time we stayed at a Holiday Inn Express. The room was great! A++++++. Free water, wifi and breakfast! The breakfast was amazing! Something for everyone! Would definitely stay there again. Great location, valet parking was great!
Genuine Expedia guest review
Other trip Aug 21, 2015
A Traveler
US
4.0 / 5Excellent
"Close to Michigan Avenue and etc"
Had a great time would definitely stay there again!! And I'm some what of a pickey person
Genuine Expedia guest review
Other trip Aug 18, 2015
Mike
US
3.0 / 5Good
"quality of the hotel"
room is too small for 4 adults and it is pricy insofar as the accommodation capability of HIE is concerned.
Genuine Hotels.com guest review
2 night trip with friends Aug 10, 2015
shirley
US
3.0 / 5Good
"Hotel Cass good location - small rooms"
good breakfast selection. Rooms extremely small. bed and pillows were comfortable. Elevators take a long time to come down.
Genuine Hotels.com guest review
2 night trip with friends Aug 8, 2015
christopher
US
3.0 / 5Good
"Clean, good service but EXTREMELY small rooms"
The size of the rooms are extremely small. No ironing bed, no chair, no dresser,just a bed and bathroom. However, the service was great. I wouldn't stay there again but it was an interesting experience.
Genuine Hotels.com guest review
1 night family trip Aug 7, 2015
Celia
US
3.0 / 5Good
"Just Ok"
Location, location, location... is great, the rooms are clean but tiny, the personal friendly but overwhelmed at breakfast. Just OK...
Genuine Expedia guest review
Other trip Aug 14, 2015
Laurelex
US
4.0 / 5Excellent
Great hotel and location for the price!
Genuine Hotels.com guest review
1 night romance trip Aug 10, 2015
A Traveler
US
3.0 / 5Good
"Good Stay"
It was only an overnight stay. The bathroom didn't seem very clean. Overall stay was fine, there were no issues. Breakfast buffet was very decent.
Genuine Hotels.com guest review
1 night business trip Aug 9, 2015
A Traveler
US
4.0 / 5Excellent
"Great location!"
The hotel is within walking distance to most major attractions and can't be beat! The room is tiny but managed to fit 4 people in it. Would recommend it for your stay! We even walked to the hotel room from the subway after arriving at Midway for our stay.
Genuine Hotels.com guest review
4 night family trip Aug 3, 2015
Claudine
US
2.0 / 5Fair
AC was very loud barley slept, but can't turn off because it would have been to hot. Friendly and accommodating staff.
Genuine Hotels.com guest review
1 night romance trip Aug 5, 2015
A Traveler
US
4.0 / 5Excellent
Great service, good breakfast, but a small room... Which was expected anyways. Other than that we were very pleased!
Genuine Hotels.com guest review
1 night romance trip Aug 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice hotel near the Magnificent Mile"
The location of the hotel was perfect for us because it was within walking distance of the Navy Pier, Magnificent Mile, Millennium Park, etc. We had a family member from out of the country and we wanted to do tourist activities so this hotel was perfect for that. It was also comfortable and who doesn't love free breakfast!
Genuine Expedia guest review
Other trip Aug 4, 2015
Stephanie
US
4.0 / 5Excellent
"Business Travel"
The hotel was older, but very clean and well kept. However, the rooms were very small. Luckily I did not spend very much time in the room. The bed was very comfortable and the bathroom immaculate. Location was so very convenient to everything. Overall a good place to stay.
Genuine Hotels.com guest review
1 night business trip Jul 29, 2015
A Traveler
US
4.0 / 5Excellent
"Friendly/helpful Staff, clean room, nice breakfast"
Long weekend getaway. Was close to everything we wanted to do. We were able to walk pretty much everywhere.
Genuine Expedia guest review
Other trip Aug 3, 2015
Susan
US
3.0 / 5Good
"ok for 1 or 2 nights."
location good. room smallest I have ever been in. breakfast ok. $54 to park a bit steep. Trader Joe right across street.
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2015
deryl
US
5.0 / 5Outstanding
Check in was quick and staff very helpful. Room was ready early and clean. Great location. Breakfast was quite good
Genuine Expedia guest review
Other trip Aug 2, 2015
A Traveler
US
1.0 / 5Poor
Our room was so tiny you could barely walk in. The air conditioning was so loud it sounded as a lawn mower was going off the whole entire time, when matainence came into fix it he really did not have much to say about it except told us that the table in our room the leg was falling apart and to not use it. The air conditioner kept on being extremely loud, the hotel did not offer us anything and did not really say much when we told them we really could not sleep at night since it was so loud. Never will stay here again, will pay more for a nicer hotel.
Genuine Hotels.com guest review
3 night romance trip Jul 28, 2015
A Traveler
US
4.0 / 5Excellent
"Great location at nice price"
Nice stay with 2 kids for overnight in city. Nothing fancy but location is perfect. Navy Pier, Beach, Mag Mile all right there. Walk or quick cab
Genuine Expedia guest review
Other trip Aug 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Overall good."
Just stayed over night for an early appointment in the morning. Rooms are small but nice, was bummed there was no mini fridge :-( but it was clean and the bed was comfy and breakfast was great!
Genuine Hotels.com guest review
1 night romance trip Jul 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent!"
The front desk staff was very friendly & knowledable. We asked for recommendations on restaurants & they were happy to provide their opinion & also printed of list of things close by. The vallet service was great too. Very accommodating
Genuine Hotels.com guest review
2 night romance trip Jul 24, 2015
Amy
US
5.0 / 5Outstanding
"Great Find"
We were so happy to find this gem in downtown Chicago. Other reviews called the room small, which it was, but it had everything we needed and was comfortable. The staff, especially Jackie, was friendly and helpful. Breakfast in the morning was good and they had a variety of food. Last the location was great. It was close to the L, Michigan Ave., Navy Pier, and more.
Genuine Hotels.com guest review
1 night romance trip Jul 23, 2015
Noelle
US
3.0 / 5Good
The room was tiny! It was probably smaller than my sons dorm room! The location was convienant. I didn't find the hotel staff to be very helpful either.
Genuine Hotels.com guest review
1 night family trip Jul 25, 2015
Jane
US
4.0 / 5Excellent
"Quiet, safe, comfy"
I stayed two nights. In the city for training. This hotel was a good value when summer rates are high. Complimentary breakfast is convenient, adequate and saves money. I parked the car in a nearby lot and walked everywhere I needed to be. No messing with traffic and parking. The staff was amazingly friendly, efficient and accommodating. But this is a no frills hotel.
Genuine Expedia guest review
Other trip Jul 27, 2015
beach bum
US
3.0 / 5Good
"Good price for the area"
Clean, easy access to bus and trains. Breakfast was included, but the food was not great...
Genuine Expedia guest review
Other trip Jul 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Amazing beds, great staff and rate and location"
Room was small, beds, sheets and pillows were nice, breakfast was great but should open at 6. Next to trader joes :) front desk staff very friendly. It was also very quiet and super clean and affordable.
Genuine Hotels.com guest review
1 night business trip Jul 19, 2015
Brenda
US
4.0 / 5Excellent
Very nice hotel. Clean and comfortable. Close to red line train stop. Nice neighborhood with lots to do.
Genuine Hotels.com guest review
1 night family trip Jul 19, 2015
A Traveler
US
5.0 / 5Outstanding
"Perfect Hotel"
Everything was so nice. I liked the location and hotel staff are very kind and respectable. The rooms are clean and comfortable. I recommended
Genuine Expedia guest review
Other trip Jul 21, 2015
A Traveler
US
4.0 / 5Excellent
"Best Staff Ever"
room was a little small but its Chicago. Hotel staff was amazing and so friendly! I had to run to my car and they helped my mom to our room so she didn't have to wait for me or walk alone.
Genuine Hotels.com guest review
1 night business trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Great location to shopping"
Small bathroom Comfy beds Good breakfast Staff was very nice Great location to magnificent mile
Genuine Expedia guest review
Other trip Jul 19, 2015
A Traveler
US
2.0 / 5Fair
"Great location, tiny, overpriced room."
The location is great. The room is tiny and was extremely overpriced. It is one of the highest rates I have ever paid for a hotel room and it was the smallest room I've ever stayed in. Breakfast buffet was mediocre.
Genuine Expedia guest review
Other trip Jul 9, 2015
team w
US
5.0 / 5Outstanding
"Quick Chicago trip."
Our room was small but clean and very comfortable. Staff was so very nice. I would come again.
Genuine Hotels.com guest review
3 night family trip Jun 27, 2015
Roberta
US
5.0 / 5Outstanding
"Tiny treasure (as long as you're not in Rm 210)"
I did not try the complimentary breakfast due to plans I made with family, but appreciated the fact that it was available! I found the service here to be extremely friendly - a real advantage in Chicago - and the hotel generally top-notch in furnishings, redecoration, etc. Yes, the room is tiny, but as long as you don't care about floor space (you're not storing a bunch of luggage, you don't have kids), this room is a perfect place to sleep and get a little work done. Great late night/through the dawn restaurants available on the side streets but the surroundings are quiet (ie, not a barhopping neighborhood). One tip: room 210 is right next to the fitness center, and you can hear the clanging of the weight machines/treadmill in the bathroom (not the bedroom). Ask the front desk to move you elsewhere.
Genuine Hotels.com guest review
2 night family trip Jul 1, 2015
A Traveler
US
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