The first night stay was not good at all...I got maybe 4 hours of sleep. The air was not working so we called the front desk. The maintenance man had to restart the air conditioner. At about 3:00 am I woke up to an extremely uncomfortable room. The next morning I asked for a new room and that I would like to stay on the same floor so that I would not […] have to move my luggage far and that I would prefer not to be by the elevator. When I returned later that day, they put me 5 floors down and directly in front of the elevators. They staff was pleasant about it but was not able to accommodate my needs. They gave me free breakfast both mornings for my inconvenience. Read moreGenuine Expedia guest review
Only negative to our stay was road construction on I90 but that was a slight inconvenience. Pool was not open.Genuine Expedia guest review
"Forced to sleep in smoking room"
This is a WARNING to Expedia users as much as anything. I booked and PREPAID for a room at this hotel, requesting a non-smoking room. When I arrived however, there were only smoking rooms left and, since I had prepaid and it was 11 pm at night, I had no choice but to sleep there. I was up most of the night, nauseated by the overpowering disgusting smell. […] I was told that EXPEDIA RESERVATIONS WILL NOT GUARANTEE A NON-SMOKING ROOM which is ridiculous - since this can be a major health issue. The system of prepaying makes this policy all the more egregious. If I am prepaying, I EXPECT to get what I paid for, the hotel is guaranteed the income. The staff was otherwise very nice and offered me a free breakfast. Please change your policy! Read moreGenuine Expedia guest review
No pool, badGenuine Hotels.com guest review
Old hotel , price is not in line with quality, Equipment in fitness center is broken room is not clean thoroughly old and damage furniture in roomGenuine Expedia guest review
The hotel was clean but out dated and in need on an updating. Breakfast buffet was horrible and only eat there one morning of the three we stayed. The entire staff does not know what the different departments are doing. I was there for a trade show and asked for a cab to take me over to Rosemont Convention Center. They said their shuttle can take me […] over and I would not need a cab. I asked the drive are there pick up or do I need a cab back and he stated that to call the hotel and they will pick me up. Of course when the time came to head back to the hotel, the front desk refused and stated that they absolutely do not pick up. When I got back after a cab ride, the shuttle drive said that I should have called and he would have picked me up. When I explained happened he said they were wrong and the manager said it was discretionary. This just one example of my stay. Read moreGenuine Expedia guest review
"Easy access to freeways and airport"
Stayed for three nights. Things were pretty good. Rates were fine. About what you'd expect from a hotel.Genuine Expedia guest review
"The bed and pillows were absolutely devine!"
The CTA was close by, which made traveling around easy. The shuttle was Staff was kind, considerate and helpful. The room was great. Bed, pillows, frige, microwave, were very helpful. The shower pressure was magnificent, perfect.Genuine Expedia guest review
The service was great the staff great the hotel is nice place to stay & clean the bar and the food was awesome overall I highly recommendGenuine Expedia guest review
"Just needed overnight stay at airport"
Hotel staff was tired and not very engaged at check-in. Bar area was crowded and noisy. Room was dated and worn but bed was comfortable and shower worked as advertised.Genuine Expedia guest review
It was a good experience, we only stayed one night and would definitely stay again.Genuine Expedia guest review
"NICE HOTEL CENTRA LOCATED."
there was a leak in in the bath room from the ceiling i reported it to the front desk about 5 30 am i left out of the room about 8:30 am maintenance hadn,t arrived to check on the problem , other that that i was satisfied.Genuine Expedia guest review
"Nice hotel near airport, free airport shuttle bus"
clean, comfortable, nice hotel, there is bar in the hotel and very convienient, there is shuttle bus to rosemont train station and to airport, 24 hours. it is easy to go to the Chicago down town by train and easy to go to the shopping mall, fashion outlets of Chicago.Genuine Expedia guest review
"Excellent no-frills airport hotel"
This hotel is clean, pleasant and comfortable. There is a 24 hour free airport shuttle (schedule at the front desk), but it can get full, so I recommend waiting in the lobby well in advance. The restaurant downstairs is reasonably priced and has a large menu that would suit diverse tastes. Staff is very polite and helpful.Genuine Expedia guest review
Everything was amazing.. Great location to take the trains into downtown chicago.. Staff was very polite.. Loved having the bar and grill just downstairs. Only complaints I have was tv never worked.. Someone came up to fix it.. The moment he left it was messing up.. I think it might have been some lose cable wires??.. And the road construction.. Sore […] eye sight.. And watch for pot holes. Other then that I would stay there again. Read moreGenuine Hotels.com guest review
"Good airport hotel"
This hotel is excellent to stay before or after an O'hare flight - the 24 hour shuttle service is excellent. If you expect a room at the stated 3 pm check-in time, be prepared to wait - the lobby was full of people waiting to check-in to their rooms each day I was there (3-day stay). At this time they only had one person at the front desk - seem to […] be short-staffed in housekeeping as well as the front desk. The hotel was very clean and the beds were very comfortable to sleep on. On my last night there, the front desk clerk assigned my room to another guest. At 10:30 pm, someone was trying to unlock the door to my room! I called the front desk; the desk clerk had accidentally gave my room to someone by getting the room number mixed up with another available room. I was disappointed that they did not call me back to clarify the situation that evening - I found out the next morning when I checked out. The room service food was excellent and reasonable priced compared to other hotels I have stayed at in the past. Read moreGenuine Hotels.com guest review
"Excellent for Cs takers"
Excellent for Cs exam close from the airport and from the center Staff is amazing rooms r comfortable and room service very good No nearby facilities to visit but u can take the train blue line to the downtown of Chicago One problem was the shuttle to the airport I waited at the terminal on arrival more than 30 minute s but at checkout the shuttle was […] readily available Price is average for those who want 2-3 days but expensive for longer stays Read moreGenuine Expedia guest review
"Close to highway and train"
Construction outside on the strrets and above my room the entire time I was there.Genuine Expedia guest review
"Great bar and shuttle!"
Was very happy with the Holiday Inn. Not only did I get a great deal on Expedia, but the shuttle driver even took us to the local casino. We also enjoyed a late night drink and meal at bar Louie when we returned around 1 AM.Genuine Expedia guest review
"Decent hotel not too far from the airport"
The staff were pleasant and the room and hotel were clean. However, the walls are not very thick - when the residents of the room next to me left their alarm on at 4am, it kept me up until it automatically shut off at 5am. The night before, other neighbors were up late into the night having a small party - probably not too loud, but loud enough that […] I could hear most of the conversations. The bar/restaurant in the lobby is nice - good service, good beer, good atmosphere...though breakfast is not included in the price of the room and runs (for the buffet) at $12. I heard other business travelers discussing the hotel in the morning over breakfast and complaining about the same issues. Read moreGenuine Expedia guest review
"Location close to Airport"
Hotel close to O' Hare Airport, offers a free shuttle pick up. The rooms were good size, beds nice and cozy. The Restuarant downstair Bar Louie has excellent food! Highly recommendGenuine Expedia guest review
"Nice hotel with great service."
Service was great and the condition of the hotel was just as good. Food was filling and the atmosphere was good.Genuine Expedia guest review
"Convenient to the airport"
Second stay in a week, comfortable and designed for short-stay travelers with everything I needed in room, ion, ion board, coffee, ice machine nearby, laundry,.wireless. Friend staff. And on the way from Chicago downtown to the airportGenuine Expedia guest review
"super helpful staff and responsive"
basic service but very helpful and friendly front desk persons. I had luggage came late by airlines. Front desk staff help me to store tjem when I was not there, innformed me, them help me again.when I was back.Genuine Expedia guest review
"Perfect for a park n fly"
We stayed one night and caught an early flight out of O'Hare. Did the job and was safe and clean. They were remodeling while we were there so the condition of the lobby should improve.Genuine Hotels.com guest review
"Nice hotel and good bar/Resturant on site"
It was a nice place, very clean, well kept. Staff was helpful and very nice. Our first room the latch was locked and we could not get in, they immediately gave us a new room, no problem and very apologetic Free parking and the restaurant/bar had good food/drinks at night and served Breakfast too. Would defiantly stay again.Genuine Expedia guest review
"Close to airport"
The hotel was nice. You can tell that the hotel is older. Some areas showing age. But over all hotel was nice.Genuine Expedia guest review
"Business to Chicago"
Very nice restaurant. Clean rooms. Somewhat close to AirportGenuine Expedia guest review
"Great restaurant staff. Room big, shuttle great."
Outlet for coffee maker didn't work. I found a few French fries on floor and they weren't mine. It is what it is, otherwise no complaintsGenuine Expedia guest review
"Clean Room but no Food Options"
The hotel staff were very friendly and helpful. The restaurant staff-not so good. The food and service were mediocre and overpriced. The room was clean and comfortable. We probably would not stay there again because of no breakfast included and the shuttle only went to the airport.Genuine Expedia guest review
I was unable to control the heat in my room, therefore the temperature was unbearable. I had to open the window when it was 12 degrees below zero in an attempt to cool the room. Woke up in the morning to no water in the shower. I do not recommend this hotel.Genuine Hotels.com guest review
Check-in was smooth with friendly service. Room a bit tired and heating noisy.Bathroom could do with upgrading. No shower gel, only bar soap provided. Breakfast buffet very basic. OK for the occasional night.Genuine Hotels.com guest review
"Good for near the airport"
This is a great place if all you need is a place to stay near the airport. There is NO shopping within walking distance (you need a car to get anywhere ncluding the 7-11.) I'm told the Blue Line is walking distance but I didn't need it so I didn't really see where it was. The restaurant/bar was decent. The staff was wonderful - courteous and helpful. […] This is clearly not a new facility but for the price, I'm quite satisfied. Read moreGenuine Expedia guest review
"Could've been better"
the outside of the hotel looks modern, however the inside had an old school feeling, quite outdated, the couch in the room 703 had a few stains, upholstery could be updated as well as the shower.. overall the bed was quite comfy. I would stay here again if nothing in the area was reasonably priced.Genuine Expedia guest review
"convenient location near airport"
The hotel is conveniently located near O'hare Airport. Check in was fast although the receptionist forgot to give me my welcome gift as a Priority Club member. The people in the front desk were friendly though. Bar Louise had good food and great selection of drinks. Service was friendly as well. Room was clean and neat and not noisy considering it is […] near the airport. I like too that they have shuttle to the airport. Read moreGenuine Expedia guest review
"great romantic getaway"
had a gr8 romantic night with plenty of privacy and had dinner at Bar Louie which was really convienantGenuine Expedia guest review
Your shuttle drivers are exceptionally friendly ~ they go out of their way to make your day!Genuine Expedia guest review
"Smoke and mirrors"
First Floor is nice the rest is outdated and worn out.Genuine Expedia guest review
Old, out of date hotelGenuine Expedia guest review
Response by Holiday Inn O'Hare Thank you for your comments... We are currently in the process doing a renovation. I do hope you check us out in the furture Thank You Natalie Prignano General Manager
"Really great and the staff was wonderful."
Excellent stay. Staff was always alert and asked me if I needed anything and when I did ask for anything they were more then accommodating.Genuine Expedia guest review
Nice clean , room service was great good food. Close to my family. I will stay there again. Staff was very nice all shifts .thank you.Genuine Expedia guest review
good service, room is very clean & comfortableGenuine Hotels.com guest review
"Inexpensive Stay for a Minimalist"
The hotel staff was very nice and courteous, but the amenities were very limited. The rooms are small and quite outdated. There are several other hotel chains that are much nicer at a comparable price.Genuine Expedia guest review
"For smokers only !"
You only stay here, if you are looking for a hotel which offers smoking rooms ! Otherwise is a horrible experiance.Genuine Expedia guest review
We did not receive bill when we left hotel was told it would b emailed and have not received anything after 2 daysGenuine Hotels.com guest review
"convenient to ohare airport"
this hotel was very close to o hare airport and easy to find . at the time we stayed there the road to the freeway was not open in all directions. the staff were very accomadating and helpful. the morning buffet was adequate.,however the same area was used for the restaurant and bar area. We arrived to find the area very loud in the evening due to the […] bar crowd and loud music. We avoided eating there in the evenings. Read moreGenuine Expedia guest review
"Nice hotel at nice rates"
Very nice hotel. The rates are very reasonable. Food from the pub very good as well.Genuine Expedia guest review
"A place to sleep"
Hotel was fine. Eating facility was loud and poor service. Food was bar food. Great if your looking for a bar.Genuine Expedia guest review
You immediately get the experience and odors of an old building, carpeting, and furnishings, with limited renovations. Acceptable cleanliness of the rooms and linen. Terrible service in the breakfast area. I had to beg more than once for napkin, silver ware, and coffee. Unlike other Holiday Inns, the breakfast is not complementary. You can get a much […] nicer BF for $15 elsewhere. Being old, the windows probably are not soundproof so expect a lot of noise from the air planes, and possible sleep interruption. Read moreGenuine Expedia guest review
My stay was a total nightmare. I paid $300 for two nights at the holiday inn and I could have been better off staying at a $50 motel. Room was super crusty, carpet smelled so bad, almost nauseating. I called the maintenance because the window was cracked, air was coming through it and noise from outside street was so loud. The AC was broken which he […] couldn't fix. All of the lamp shades were broken. Bath tub floor was all stained. There was nothing presentable in the room. All I can say, is that I don't wish to see that place again and I hope that you don't either !! Read moreGenuine Expedia guest review
Response by Holiday Inn O'Hare Jean from New Jersey, I would first like to apologize for your not so positive stay. I do appreciate your comments and I will share them with my staff so that we can act on your concerns. I know we are doing some renovations to the property in the near future. So I do hope when you are in the area you do give us another chance. Please contact me directly and I will make sure your stay is nothing but exceptional. Thank You Natalie Prignano General Manager
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