My stay was a total nightmare. I paid $300 for two nights at the holiday inn and I could have been better off staying at a $50 motel. Room was super crusty, carpet smelled so bad, almost nauseating. I called the maintenance because the window was cracked, air was coming through it and noise from outside street was so loud. The AC was broken which he […] couldn't fix. All of the lamp shades were broken. Bath tub floor was all stained. There was nothing presentable in the room. All I can say, is that I don't wish to see that place again and I hope that you don't either !! Read moreGenuine Expedia guest review
Response by Holiday Inn O'Hare Jean from New Jersey, I would first like to apologize for your not so positive stay. I do appreciate your comments and I will share them with my staff so that we can act on your concerns. I know we are doing some renovations to the property in the near future. So I do hope when you are in the area you do give us another chance. Please contact me directly and I will make sure your stay is nothing but exceptional. Thank You Natalie Prignano General Manager
"Convenient location near to airport"
My flight arrived late and as such was really worried about the airport shuttle to the hotel. As it turns out, the hotel provides 24 hour shuttle service to the hotel. Great for me because the line for the taxi service at 11pm was unbelievable!! The shuttle driver was extremely pleasant an so was the staff member who checked me in. He apologized for […] not having a non-smoking room available (I had booked last minute so I didn't expect to get a premium room). I braced myself for an unpleasant experience as I hate cigarette smoke. To my surprise the room was almost odor-free. Just the pillows had that faint smokey smell. The bed was very comfortable however and it didn't take me long to fall asleep. I would definitely return to this hotel! Read moreGenuine Expedia guest review
"Hotel close to blue line!"
Brian and Jonathan were both extremely helpful and very nice. They were able to help make me feel very comfortable during my stay. I'd definitely stay here again! The hotel was a close walk to the blue line train which took you straight to downtown Chicago (30 min or so). Very easy/simple commute!Genuine Expedia guest review
"Good except for the shuttle bus"
All was good. Shuttle bus took 45 minutes to pick me up from Ohare. It only runs every 30 minutes in the morning too.Genuine Hotels.com guest review
"Nice restaurant but hotel marginal."
Dark almost creepy elevators small. Same for hallways. Smelled like 1972 with old smoker smell everwhere. Amazinly sloppy paint job in halls. I paid $100the thru Expedia...I suspect other guests paid $150 or more. I stay about 100the times per year and know what value to expect. This not a good value. If all other hotels full I might pay $50 and not […] feel I paid too much. Also, shuttle needs shocks. Super rough ride and driver played loud rock music, poor memory, and never got out of seat. Read moreGenuine Expedia guest review
"Over 20+ years traveling, one of the worst stays."
Old and run down. Bed and room conditions were very bad. Will never stay at the hotel again.Genuine Expedia guest review
Great location, close to CTA station. Staff very helpful.Genuine Expedia guest review
Lil out of way for goin to wrigley but not a bad train ride. Can't beat the price compared to staying close to wrigleyvilleGenuine Hotels.com guest review
Good hotel, not bad location. Staff is very friendly and helpful. Minus: no breakfast included.I booked to take clinical skills exam which testing center is very close to hotel.Genuine Expedia guest review
"Good business hotel"
I like this hotel for several reasons - it's in a great location, the service is consistently good, and Bar Louie (located in the hotel) is a great bar. The hotel is a bit old, but they have updated the rooms and they are very comfortable. They have a shuttle to O'Hare and will also take you to the subway station right across the street if you need […] to get downtown. Bar Louie serves as the hotel restaurant and has great food. Due to its location it gets a fun crowd after work and has a great atmosphere. I enjoy hanging out at the bar and talking to locals and people traveling for business. Read moreGenuine Hotels.com guest review
the bed is very uncomfortable.Genuine Hotels.com guest review
Not so goodGenuine Hotels.com guest review
The staff was incredible... Danielle who worked at the front desk gets 5 stars!!! I would stay there again! The restaurant is good, but you don't have a lot of choices without taking a cab to Rosemont. You can walk to the Cumberland blue line train...and head in to the city.Genuine Hotels.com guest review
gooodGenuine Hotels.com guest review
"Decent would stay again."
The hotel was nice overall and the staff was great! Some hot coffee in the lobby would have been nice in the morning, but there is coffee in the room that you can make yourself. Bar Louie had a bartender/waitress that was "unbelievably rude", working on the late afternoon of 3 pm of July 4th, 2013, the day we arrived, but the evening staff was grea […] t! Read moreGenuine Hotels.com guest review
"Perfect for my needs"
I was pleasantly surprised by my recent 4-night stay at this hotel. I will definitely book my next stay there. The hotel room was roomy, clean & had a FANTASTIC A/C!!!! The restaurant food was good and reasonably priced, the restaurant served food late at night, the staff was friendly, the surroundings were safe, and the parking was free.....everything […] that I wanted and at a reasonable price. Read moreGenuine Hotels.com guest review
"Location and comfort"
The location, near the blue line of the L, made it so easy to get into the center of Chicago. It was a very comfortable and clean room. The shuttle to the airport was on time.Genuine Hotels.com guest review
Location I'd great, right across from blue line, easy off the interstate. The restaurant in the hotel is great, the staff was very accommodating as able to allow early check in. Pet friendly and free parking always a plus!Genuine Hotels.com guest review
"Not enough parking"
parking garage had no direct access to hotel, we actually had to walk down the ramp and it was raining, uncovered 2nd story, gave us one wash cloth the 2nd night, left empty coffee condiment packages in coffee holder, mattresses seemed to be worn out, no complimentary breakfast, and it was too high about 160 a night, no discount for 3 nights, fake plants […] in front are pitiful Read moreGenuine Expedia guest review
My son arrived at O'Hare from Europe. When he called the hotel to inquire about the shuttle he was told to wait outside the terminal at a given place. He REPEATEDLY advised the person he spoke with that he had arrived at the international terminal and the hotel employee insisted he wait just outside the terminal. 1 hour and 45 minutes later my son called […] again to ask why the shuttle hadn't arrived and the same person he had spoken to earlier argued with him that he had never mentioned that he was arriving at the international terminal and that he now had to move to the domestic terminal to pick up the shuttle. Once in the room he found that his phone had a frayed wire that kept cutting off his phone calls. I called the front desk from New Mexico to inform them that my son could not use the phone because of the frayed wire and I was told that he had to call to inform them of the malfunctioning phone!! Read moreGenuine Expedia guest review
"Easy to get into Chicago"
Good location for getting into city on the El. Clean, comfortable, friendly staff. Service lacking in restaurant.Genuine Hotels.com guest review
"Not a bad place to stay."
No complaints.Genuine Hotels.com guest review
"Nice, but not overly impressive"
This hotel was nice and clean, but it was nothing to write home about. The staff was very helpful and friendly. The bed was not very comfortable though. I stayed for two nights and did not sleep well either night due to not being comfortable in the bed. The hotel was not secured. Anyone could come and go without being seen by staff. We had one maintenance […] issue with the sink, but it was addressed within mintues of us calling about it. The in-room refrigerator and microwave was nice, but the tv reception was not very good. Overall, it was a nice stay and a good place just to sleep. I would stay here again if I just needed a place to sleep and didn't plan on spending much time at the hotel. Read moreGenuine Hotels.com guest review
Holiday inn's are usually pretty nice but this one was old and in need of updating. I've bucket in room but no ice machine or vending for water on floor. Went to desk and were given bottled waters and told ice was in restaurant. Very odd. Our room was above lounge/restaurant and noisy all night long. A very disappointing experience.Genuine Expedia guest review
"A bit too noisy."
OK room and and nice staff, but a little too much traffic and airplane noise for me.Genuine Expedia guest review
We were satisfied with everything except the shower did not work in one of the rooms. I'm not a fan of the $25 charge that was not stated in the brochure. You do get it back when nothing is charged or broken, but I had never had a hotel do this. The beds were very comfortable and the room was very clean. I'm a real fan of the complimentary breakfast […] which this hotel does not offer--good breakfast but a bit pricey. Read moreGenuine Hotels.com guest review
My stay was good. I needed a refrigerator which the room had, but it took 6 hours to become as cold as I needed. Otherwise, the hotel was fine. It was a great location for what I needed and I felt safe. The staff was friendly. I would stay there again if needed.Genuine Hotels.com guest review
Paid too much for such a dirty hotel. Room was dirty, chair had big brown stains on it. Bed was hard like a rock! Hotel is old and smells musty. Would never stay there again!Genuine Hotels.com guest review
Worst experience in my life.Nothing like described.Didnt get room I payed for.Old dirty not updated.Genuine Expedia guest review
I had a short in and out business trip planned and it worked out fine. Got a quick shuttle to the airport in the morning that worked out great.Genuine Expedia guest review
"Nice hotel staff"
This hotel is very close to the blue line train and only takes 5 min walk from hotel to the subway station. They also provide free shuttle to/from o'hare airport. Room condition is what you would expect for a typical inn. It is good for what you paid for.Genuine Expedia guest review
"Stayed Here Before and Will Stay Here Again !"
The hotel is about an 8 minute walk from the El, which is GREAT! The room was clean, the water was hot, and the a.c. was cool. Room service was FAST, the food was good and price was cheaper than other hotels nearby. Did I notice any "flaws?" Yes, tiny ones. If fashionable updates are important to you, stay somplace where you pay more so you can have […] them. If you want friendly and helpful staff, clean rooms, in a safe neighborhood at a competitive price, you'll be happy here. Read moreGenuine Hotels.com guest review
This was a nice hotel. The rooms were clean and nice. There was a frig in the room which is always great when traveling with kids. This hotel had some awesome water pressure in the shower too. Very close to an "L" train station which was very convenient. It was located in what seemed like a nice neighborhood.Genuine Hotels.com guest review
"Holiday @ O'hare"
The hotel staff ( Danielle especially ) were most helpful, and hospitable. The parking was free, which is always a plus, especially in a city like Chicago, where parking can be quite expensive. The hotel was a 5 minute walk from the Cumberland station for the Blue Line "L" train. This allows for a quick and easy trip into the downtown area, after a […] quick transfer to the Red Line at the Jackson stop. You are then only a stop or 2 from the Chicago stop which will put you out right in the heart of a very nice area with tons of shopping and eating opportunities. ( I found the scallops at Devon's to be the best I have ever eaten ! ) The hotel is a very economical way to stay in Chi Town! Read moreGenuine Expedia guest review
"holiday inn chicago o hare"
clean,tidy,comfortable,but no freezer in refrigerator,no free breakfast.Genuine Expedia guest review
The sheets did not stay on bed. The tub had a bubble in it, so it felt like you were on a surfboard. Otherwise the staff was good and a great local for train.Genuine Hotels.com guest review
"Comfy and Close to L"
Everything was as expected.Our only critism was how loud the restaurant/bar was. We could hear it on the second floor, which is where our room was. Very loud when you come into the lobby too. On our third night we had very loud neighbors that partied until 1 pm. Walls are thin.Genuine Hotels.com guest review
"Close to the airport"
I was very comfortable and the cleaning staff were so helpful and friendly.Genuine Expedia guest review
"Pass on the King Deluxe Room Upgrade"
we paid for a deluxe king suite and their was no noticeable advantage in amenties offered (size, furniture upgrades, etc) in the room distinguishing it from other rooms. we know this because we visited with friends also staying in the hotel just on a lower floor. wished we had more clarification on what we were getting for the extra money because we […] did ask a head of time. we determined we paid extra money just to be on the higher floor and not for the room amenities. had that been made clearer that all of the rooms were identical we would have never paid for the upgraded room. the view wasn't all that and the window was dirty any way. Read moreGenuine Expedia guest review
"Good for the price"
Got stuck in chicago for two extra days because of weather. First day the airline took care of a night in the Renaissance and then second night we stayed at the HI because it was less expensive. Not a bad hotel, a little old fashioned but good for the price. The restaurant was great.Genuine Hotels.com guest review
t was good, but the hotel front desk person misdirected my party to our location downtown. We ended up walking around for 2 hours trying to find the place. Also, the eggs at breakfast were not acceptable. They tasted like egg beaters. The room was awesome and all tat was included was good except that the bathroom fan did not work.Genuine Hotels.com guest review
"why do I have to give this a title?"
They were able to get me in right when I got there. Had lots of info about the area and of course the free wireless was great.Genuine Expedia guest review
I stay in this Hotel from time to time due to good location mainly and good rate sometimes, hoever next week I will stay in Holiday Inn. Oak Brook IL. better dealGenuine Expedia guest review
late night arrival and got hit with the snow storm! the ac was not sealed well enough and all the cold air was blowing in, the heater at low was too hot, cool at low was too cool. just a bad night.....Genuine Expedia guest review
"great staff and very clean."
Location was great since its right next to the highway. I saw reviews saying this hotel wasn't very cleanly but I beg to differ. This hotel in general was very clean and the room was amazing. Best part of it all was that there was a Bar Louie on the main floor which was very convenient for food and drinks. All in all this hotel was great and I will […] definitely be staying there again. Read moreGenuine Hotels.com guest review
"greatservice and convenient"
perfectGenuine Hotels.com guest review
"average but not great"
Bad neighborhood, hotel elevator broke down had to use service elevator, hall ways run down dirty dishes left sitting by doors, still there the next morning.Genuine Hotels.com guest review
"Is OK for quick in an out"
Needs some attention to detail. Service was good- polite staff etc. food was just OK,Genuine Hotels.com guest review
"we liked that we could walk over to the blue line."
Nice hotel. Convenient to the blue line station. It was about a 20min ride to downtown. The restaurant downstairs was very good.Genuine Hotels.com guest review
"Hard to find."
it was ok. A little hidden to find. If you want a place close to North Park University, this is ok.Genuine Expedia guest review
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