Everything was wonderful about this hotel! Friendly and professional service and clean and comfortable rooms! Very enjoyable! :)Genuine Hotels.com guest review
Great hotel as far as cleanliness. Hotel was very beautiful. Although parking is horrible. Lot was full and the extra parking was for compact only.Genuine Hotels.com guest review
"I expected more."
My stay in San Jose was great, the weather was great and over all had a great time. The room was clean, the shower was another problem. The water would go from hot to cold and then back to hot, both day we where there. The frig that's in the room had no room for your items, just the items that they want to sell you.Genuine Hotels.com guest review
Love to stay at the Fairmont. Only complaint is the expensive cost of WiFi. There is no reason why a hotel should be charging any extra fee for this.Genuine Hotels.com guest review
Great!!! Would stay there again.Genuine Hotels.com guest review
Plugged drains and forgot wake up call . Will not stay again.Genuine Hotels.com guest review
"Great place to stay"
Great staff and service.Genuine Hotels.com guest review
"Great weekend at Fairmont"
The hotel is centrally located in downtown SJ within walking distance of many restaurants and activities. We also really enjoyed the outdoor pool and in particular the friendly poolside food and beverage service. The quality of drinks and food were very good and above average for poolside service.Genuine Hotels.com guest review
"Great view from our room, to see 4th fireworkworks"
Awesome!Genuine Hotels.com guest review
"great weekend getaway"
everything was great, good room, friendly staff, very satisfied!Genuine Hotels.com guest review
This hotel is beautiful, superb service, great location. We will stay there againGenuine Hotels.com guest review
I would never have stayed there if I had known parking would have been so expensive.Genuine Hotels.com guest review
"Watch your wallet in this place!"
This hotel will charge you extra for many basics--including a high fee for internet wireless and basic bottled water ($10.00+ for a plastic bottle of water). If you are booking your room on Hotels.com they will put you in the lowest possible available to meet requirement. The room I was put in was large and clean but tired: dated boxy 90s armoire for […] old style television, finish flaking off mirror frame in bathroom, etc. Rooms also pick up ALL voices and noise in hallway, so pray that you don't have a bridal party staying on your floor. Also, the street entrance to the tower is 'self-service' so you might find yourself needing to police the entrants--would be much better if they had a door attendant. For a hotel that puts itself out as 'luxurious' they are a bit delusional. Next time I will pay less and stay at a Kimpton or Joie de Vivre and get a better experience. Read moreGenuine Hotels.com guest review
"Fabulous concierge service"
I called ahead because I wanted to know if the rooms included a refrigerator. I had the pleasure of speaking to the Concierge on Duty. When she found out that I had never been to San Jose and that my son was moving to San Jose, she set us a beautiful cheese and fruit plate, a beautiful bottle of California wine and a huge packet of sites and restaurants […] in San Jose. It was an extremely kind gesture and we will never forget it. Read moreGenuine Hotels.com guest review
We used the exercise equipment, the pool, and had a wonderful one night stay.Genuine Hotels.com guest review
My wife and I were celebrating our wedding anniversary and we are going to make it a tradition to stay at the Fairmont ,Genuine Hotels.com guest review
"close to convention center"
I've stayed at both the Fairmont San Jose and San Francisco and they are both high end hotels that you can sometimes get for less than high end prices.Genuine Hotels.com guest review
This Hotel has a great bar and lounge which really made the trip. Nice pool area as well. The only downside is the rooms nickel and dime you for every single thing you take - no complimentary beverages at all.Genuine Hotels.com guest review
"Overall Good Stay"
Very nice hotel with a great location and excellent service . The Lobby Bar had a nice ambiance. I stayed in a room over in the tower. While clean and large, these rooms are older, more run down, and not as nice, I would say, for the price.Genuine Hotels.com guest review
"Hit all the basics for a Fairmont"
The hotel was fine -- nothing really special by Fairmont standards. Bathroom fixtures were outdated. Drinks in the hotel bar way overpriced and minimal food options. Better to go to the Grill for better food and better drinks.Genuine Hotels.com guest review
"Nice Hotel within walking distance to many sites"
Great hotel with great staff. Room was very comfortable. restaurants, coffee shops, movie theatres, SJSU event center, and misc bars all within walking distance.Genuine Hotels.com guest review
"Lovely and Convenient"
The lobby, the location, the quality -- still one of the best in San Jose.Genuine Hotels.com guest review
I thought the room and the view were beautiful. It's one of the nicest hotels I've stayed at. However, the service was horrible! I booked through Hotels.com and they couldn't find my resorvation. Then I requested hypoallergenic bedding and they forgot to make that accommodation. When I told the front desk, all they said they could do for me was cover […] the parking. Now, I'm not okay with a 4-5 star hotel not communicating properly to get my resorvation right. I'm also not okay with the front desk saying, "since you booked with hotel.com there's not much I can do." I expected to sleep comfortably and have the best hotel experience, but instead I've had better service from Best Western. If you're looking for a nice place, then stay here. But if you depend on the service DO NOT stay here! Read moreGenuine Hotels.com guest review
My only negative was they gave me a room on a very low floor with a horrible view of roof and wall.Genuine Hotels.com guest review
The hotel went above and beyond to accommodate our family and our various requests. We had originally booked two double beds, but they allowed us to change to a King bed and brought in not one, but TWO roll-away beds so that each of our children could have one. We will definitely stay here again.Genuine Hotels.com guest review
"Close to Great Restaurants"
Great location, rooms were very clean and comfortable, useful amenities.Genuine Hotels.com guest review
"comfortable beds horrible air conditioning"
We had to stay in a handicapped room. The beds were too high for a person in a wheel chair. Hotel was willing to remove the frame of bed to accomodate us. Wall under air conditioner was wet and continued to drip brown water down the wall. The carpet under airconditioner was wet. Air conditioning was loud and not cold. best part of our room was the beds […] and bedding super comfortable beds, pillows and bedding. Read moreGenuine Hotels.com guest review
Great hotel will defiantly be staying here again!Genuine Hotels.com guest review
"Paying for the name"
A clean, comfortable, hotel with amenities, great location and pool but you pay sooo much more for any extras like mini-bar or room service just because it is a major name hotel. The person taking room service orders was awful but the rest of the staff was friendly and competent. It worked well and we had a great time but I would probably try another […] hotel next time. Pool was great for the kids though! Read moreGenuine Hotels.com guest review
Overpriced and pretensious. Restaurant service was unacceptable.Genuine Hotels.com guest review
It was very nice.Genuine Hotels.com guest review
Beautiful hotel. Live band at the lobby every night was great!Genuine Hotels.com guest review
We had a great time and are looking forward to to using the hotel again.Genuine Hotels.com guest review
"Has long been a San Jose favorite"
We paid for an upgrade at check-in and were very happy with our suite, spacious enough for 3 girls and our makeup. The location can't be beat and thank goodness they had 24-hour room service! This hotel is an excellent value for staying in downtown San Jose.Genuine Hotels.com guest review
We had a great get away The hotel was great to sit back and relaxGenuine Hotels.com guest review
Great hotel, very nice room. Good location, convenient to walk to local attractions & restaurants.Genuine Hotels.com guest review
This is the second time I've stayed. Always friendly staff and great service. The room I had wasn't as good as last time a few tweeks and I'd give 5 stars.Genuine Hotels.com guest review
Great hotel, tremendous staff, really big clean roomsGenuine Expedia guest review
"Just what I'd expect"
The Fairmont San Jose is exactly the excellence I'd expect from a downtown hotel. Well appointed room, impeccable service, hotel employees available anytime and great dining. This is definitely the place to stay in downtown San Jose!Genuine Hotels.com guest review
Loved it.Genuine Hotels.com guest review
It sucks that they don't tell you till you are there that you have to pay $26.00 a day for parking or you can park on the street. It was an unexpected expense.Genuine Hotels.com guest review
"The staff makes the difference."
Incredible stay. Although, it was short (less than 24 hours), I had several encounters with the staff and everyone was amazing. I will seek this hotel out for all future stays.Genuine Expedia guest review
"Close to SJSU!"
We were in San Jose to tour the SJSU campus, and this hotel was perfect in both luxury and location....my only complaints...very minor....no coffee pot in room, and no lighted makeup mirror....Otherwise; perfection!Genuine Hotels.com guest review
"My Stay at the Fairmont"
I loved everything everyone was so friendly and so close to everything we had a great time sure staying here again.Genuine Hotels.com guest review
We had an excellent experience while staying here! The staff is really great and does their best to make your stay as enjoyable as possible. We stayed here when going to a Sharks game- the location was very convenient. On the map I was a bit worried about the walk (where it was taking us and if it would be safe) but it definitely was! Will stay here […] next time for sure! Read moreGenuine Expedia guest review
"Close to concert I attended."
Always a good stay, although charging for a WiFi connection in this day and age is a ridiculous rip-off, especially for a $300 a night room. Coffeehouses give it to you for the price of a cup of coffee or tea, yet a higher end hotel has to hit you up for $14 a day? Something's wrong customer servicewise with that equation...Genuine Expedia guest review
Great Hotel and staff.Genuine Hotels.com guest review
"Book this hotel because it was close to SAP arena"
Booked this hotel due to good reviews and location to SAP arena. Was able to walk easily to arena (about 1 mile) and back after Sharks game (10:30pm). Hotel check-in and out was easy. Loved extra security they provided - room key for doors and elevators. Valet parking was convenient - reduced rate for hybrids. Great bakery down stairs in walkway.Genuine Hotels.com guest review
"Day with the Sharks"
Stayed at the Fairmont...going to the Shark's game. Room was really nice, clean and very comfortable. ONly disappointment with the Sunday Buffett. There were 6 of us and the food selection was minimal for $44 a person. I was not inpressed for the price. Not a big selection of foods. Service was not good enough for tip mandatory of $47. Coffee cold and […] we had to ask for refills every time.Definitely would recommend hotel but not the buffett at the Fountain... Also for the price I think parking should be free. That was a little over the top as well Read moreGenuine Expedia guest review
"Luxe details, great location, lively lobby"
Spacious room,lovely amenities, beautiful pool. Loved coming bing into hotel with live music and dancing in the lobby and a very quiet room. Staff friendly, efficient.Genuine Hotels.com guest review
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