"Fairmont San Jose"
Very nice people helping, lovely room, clean. Convenient. Helpful when asked a question.Genuine Hotels.com guest review
Excellent hotel. Comfortable, convenient.Has a Las Vegas feel.I'll be back.Genuine Hotels.com guest review
"Great Location, Room needed renovations"
The location was perfect since it was right beside Christmas in the Park. The hotel was beautifully decorated and the staff was friendly. However, the room we stayed in is badly in need of renovations. We stayed in 1020 and the sink basin was rusted and the sink itself had oxidized gunk on it. The whole bathroom needs to be retiled. Looked like it hasn't […] been touched since the 80's. Read moreGenuine Hotels.com guest review
"clean but noisy"
The tower was nice and clean but noisy. You could hear people walking down the halls and talking. Pool was moderately heated. No spa unless you want to pay $35/day to use it in their day spa. Overall it was a nice place close to everything downtown. I have stayed at the Fairmont Orchid in Hawaii and this was definitely, for a Fairmont, a downgrade but […] for the price and location I would stay here again. Read moreGenuine Hotels.com guest review
"Great choice in San Jose"
It was great love the FairmontGenuine Hotels.com guest review
The hotel is great and the service is impeccableGenuine Hotels.com guest review
"Ehhh it was ok"
Stay was overall nice. Christmas in the park made going anywhere very unenjoyable. We were sent to the wrong part of the hotel.Genuine Hotels.com guest review
We booked the weekend at the Fairmont for a business party as well as a weekend get away...The Hotel is a spectacular site and very top notch. We were disappointed in the quality of our room, though. it was clean for the most part, but very dated. Supplies were very limited and amenities were not the quality of a Fairmont, but more consistent with a […] Holiday Inn or Quality Inn. You paid for everything (parking, fitness, etc) So while this Hotel is upscale, it felt that we were nickle and dime to death. Everything was pricey. Amenities were scarce in less than generous amounts...Overall not very impressed with the accommodations, but very beautiful Hotel. Read moreGenuine Hotels.com guest review
"Fairmont in SJ"
The Fairmont is typical of a very large and reasonably well kept hotel. The rooms are good. Bathroom was dated, especially the shower, which seemed 1978 vintage. Gym was decent but very crowded. Staff was friendly.Genuine Hotels.com guest review
"Christmas in the Park"
Everything was top-notched. Well worth a few extra bucks ... it was like giving yourself a present.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Kirby, Thank you very much for your post and recommendation. We appreciate it and hope to welcome you back again soon. Happy Holidays! Warmest Regards, Natalie P. Marketing & PR Manager
"OK hotel. High end, but old. Really old."
Business stayGenuine Hotels.com guest review
"One night was enough"
Hotel was OK, rooms could do with a make over. The usual rip off for parking and Internet access. Drinks services could have been a little better considering the prices charged.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Valued Guest, Thank you for sharing your feedback. Please accept our apologies for the experience you had recently. I have shared your feedback with our teams so we may make improvements to ensure we are delivering on our promise of extraordinary service. Warmest Regards, Natalie P. Marketing & PR Manager
"Nice location, run down and bugs on the bed"
Check in was a breeze considering it was a holiday week. Unfortunately, my fiancé woke up with a bite on his leg. We found a live bug of some sort on the bed and a dead on on a pillow. We called management and were moved to a different room with no further follow up.Genuine Hotels.com guest review
Very friendly professional staff. The hotel attends to your every need!Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear George, Thank you for choosing the Fairmont San Jose for your recent stay and for taking the time to share your feedback. We are delighted you enjoyed your time with us and found our staff to be friendly and professional. We hope to welcome you back soon. Warm Regards, Natalie P. Marketing & PR Manager
We are San Jose residants on a family staycation. Had a wonderful time at the hotel and Christmas in the park. Would definately stay at the Fairmont again!! Thanks!!Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Jeff, Thank you for your post. We appreciate it and hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Comfortable, central location, nice"
We were given a free upgrade to a view room in the South Tower, the newer section of the hotel. The room was large and comfortable and the bathroom was a large, attractive marble bath with separate bathtub and shower. Location was great for seeing the Christmas Fair across the street and walking to the neighboring ice rink, art museum, Tech Museum, […] cathedral, and a few blocks away, San Pedro Square for a wide variety of dining options. Enjoyed our stay and would stay here again. But, we were shut out of breakfast on Sunday morning, because the restaurant was full with people that had reserved for the Sunday brunch, so book ahead if you want breakfast on Sunday. Read moreGenuine Hotels.com guest review
Response by The Fairmont San Jose Dear Michele, Thank you for taking the time to post your review. We are delighted you enjoyed your stay with us and were able to take in the magic of holidays in San Jose. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Great place to stay for the holidays"
The Fairmont was the perfect place for our family of 3 to stay for the holiday weekend. Their staff was accommodating and ready to help; the valet, bellhop, and front desk. The bed was comfortable and the crib provided for our baby was also clean and comfortable. There were plenty of places to visit for shopping and eating around the hotel too! We would […] definitely stay here again. Read moreGenuine Hotels.com guest review
Response by The Fairmont San Jose Dear Cheryl, Thank you for spending your Thanksgiving weekend with us. We are absolutely delighted you enjoyed your stay and appreciate your positive review. We hope to welcome you back again soon! Warm Regards, Natalie P. Marketing & PR Manager
I booked a rm with a king bed for a short wkend getaway for my fiance and I. We checked in smoothly, loved the space and comfort of the room and had a lovely dinner at the Grill; filet mignon, parmesean crusted Chilean sea bass, lobster tail and amazing risotto and creamed spinach. The whole stay from start to finish was perfect!Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Kimberly, Thank you for choosing the Fairmont San Jose for your getaway and for taking the time to share your feedback. We appreciate your patronage and your review. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Great Place to Stay before seeing Fleetwood Mac!"
The Fairmont is such an elegant, comfortable place to stay. Staff was very friendly and accommodating. We were going to the SAP center to see a concert and it was within walking distance. We ate in the hotel restaurants and the food and service was excellent. Would definitely stay again.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Laurie, Thank you for your review and for choosing to stay with us for the recent concert you attended. We are glad you enjoyed your stay with us and hope to welcome you back again. Warm Regards, Natalie P. Marketing & PR Manager
Nice location, friendly service, beds too soft and Sunk towards middle and only doubles not queens. The room comfort disappointing for such an otherwise great placeGenuine Hotels.com guest review
Response by The Fairmont San Jose Dear Valued Guest, Thank you for your feedback. I'm happy to read you enjoyed your stay but sorry hear you did not find our beds comfortable. Please rest assured I’ve alerted our housekeeping department so we may ensure we are providing the highest in comfort standards to our guests. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
Had an amazing time, great food, fun bar and extremely helpful staff.Genuine Hotels.com guest review
Everything was great but there was a leak/wet carpet near the shower area. It was musty smelling. We were in a hurry to go to concert so didn't move rooms.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Valued Guest, Thank you for your feedback. I am delighted to read you enjoyed your stay but sorry to hear there was a leak near the shower area. I’ve alerted our engineering department so we may ensure we remedy the situation. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Fairmont continues to exceed expectations"
We love staying at the Fairmont. Their staff makes you feel important once you walk into the property. The rooms are large and comfortable. The location is in the heart of everything in downtown San Jose. It is our favorite local hotel to stay in. We will be back.Genuine Hotels.com guest review
"Best last minute Getaway!"
Last minute trip. I booked the hotel over the phone while traveling. Wish I would have been able to stay the weekend. I will definitely return to the Fairmont. Thank you!Genuine Hotels.com guest review
"Disappointed in room"
Nice lobby area with lively bar. Beds not comfortable. Great location.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Jane, Thank you for your post. I am delighted to read you enjoyed your stay, the location and our Lobby Lounge but sorry to hear you did not find our beds comfortable. I’ve alerted our housekeeping department so we may ensure we are providing the utmost comfort for our guests. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Great place to stay near restaurants and bar"
Everyone was greatGenuine Hotels.com guest review
"NFL getaway in San Jose."
The Fairmont has a great location, transportation is convenient, several restaurants in the area, and easy access to the new home of the 49ers, Levi Stadium.Genuine Hotels.com guest review
"Family stay at the Fairmont"
My family and I stayed just one night. We are President Club members so they took good care of us. I remember from a past stay that they have a live band in the evenings and I couldn't sleep, so I requested an upper floor. We couldn't hear the music in the bar area. We did have one loud drunk wander our floor at 2 am....other than that it was a quality […] room for the price. Read moreGenuine Hotels.com guest review
"Great downtown hotel"
Here for the Oprah weekend. Check in was very efficient. It took a while to get my car from the garage with all the people and there was a wedding there also.Genuine Hotels.com guest review
"Fairmont not so fair"
this hotel has fallen off my list. The heat did not function in my room, construction work (hammer drill) starts up above my 3rd floor room at 6:00 am. The hotel has not installed a combined heat and power plant with engines, which can be heard droning on all night from my 3rd floor room. For the cost not such a good deal for me.Genuine Hotels.com guest review
Enjoyed my brief time here during an overnighter after coming to San Jose for the Oprah event!Genuine Hotels.com guest review
I was there for the Oprah The Life you want weekend. The hotel accomodations for this filled to capacity hotel and quality of service was excellent.Genuine Hotels.com guest review
"Wanted it to be a longer stay!"
Unfortunately it was a 1 night quick stay. I lived in San Jose for 37 years and am in Huntington Beach now. I always had friends stay at the Fairmont when they were in town. The closeness to everything is great.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Kelly, Thank you for your positive review. We appreciate your patronage and are glad you enjoyed your recent stay with us. We look forward to welcoming you back again very soon! Warm Regards, Natalie P Marketing & PR Manager
"Reliable, friendly, great atmosphere"
Anytime I have to go to San Jose, the Fairmont is my first choice. It's convenient, friendly, clean. It's luxurious while still being affordable.Genuine Hotels.com guest review
"would go back again!!!"
We had a very nice and relaxing overnight. The hotel was very lovely, and the room was great! Our only negative review would be the prices in the bar, and the steak house!Genuine Hotels.com guest review
"A nice getaway experience"
Had a great getaway here with friends! I've stayed at other Fairmont hotels and this one just didn't have that grand and classic feel to it, but the rooms were nice. The only thing that could have been improved was the pool temperature, we called to ask about the temperature before heading to the pool and they told us it was 76 degrees but once in the […] pool, it didn't even feel heated at all! When we told the front desk our experience at check out, they said we should have requested to have the heat increased. All in all though it was a good experience. Read moreGenuine Hotels.com guest review
"We love this place and yet..."
We come here often. We love the weekend rates. We find the hotel to be a relaxing and elegant place to stay for us as a couple and then also as a family. That said, we were shocked by the staff at the newly remodeled Fountain restaurant. They were inattentive, overwhelmed, and gave our meal an 'IHOP' flavor we were NOT looking for. Our waiter's name […] should have been "I'm sorry" because of the number of times he said it to us and his other tables. The food was GREAT. The decor was lovely. And the staff seem to have been shipped in from another rotten place to eat. Training and good management is missing. We were disappointed and will likely eat elsewhere for breakfast next time. Read moreGenuine Hotels.com guest review
"Worth the price."
The Fairmont is never the least expensive place to stay in the city, but it is by far the best. Located in the heart of downtown, it is close to everything you want access to, as well as any downtown's "additional color". The staff is great, the lobby bar is a great place to relax or later in the evening do some light dancing. It's our go to weekend […] getaway hotel. Read moreGenuine Hotels.com guest review
"Mrs. Radiance Ray"
ExcellentGenuine Hotels.com guest review
I reserved a room with two double beds. We checked in at 9pm and the clerk at the desk said they did not have any rooms left with double beds. When I pressed him he found one. When we got to it, it was a mess: beds unmade, bathroom dirty, it had obviously been occupied and not cleaned. We returned to the lobby and the clerk found us another room (2 […] double beds) in the annex building. We stayed two nights and the room was not cleaned when we returned late the second night. The valet service was inadequate. When calling to ask that our car be brought up from the parking garage, no one answered. I contacted the front desk and they said I'd have to go to the garage to get my car. This happened twice. While the hotel was clean and decorated nicely the service was very inadequate. I would not stay here again. Read moreGenuine Hotels.com guest review
light rail was very close to get a ride to the Levi stadium. Perfect spot!Genuine Hotels.com guest review
The only problem I have with this hotel is the fact that they do not disclose that there is a $26 daily fee for parking. You are lead to believe that there is free guest parking until you actually park and then ask. Also, there is nothing complimentary in your room...not even water for your coffee...24oz bottle of water is $9...unreal!Genuine Hotels.com guest review
Amazed that internet wasn't free but 13.95 is ridiculous. Couldn't call to have car ready from valet as advertised. Overall very nice property.Genuine Hotels.com guest review
Absolutely fantastic; The hotel is centrally located to good restaurants, close to public transit, the hotel is definitely upper scale.Genuine Hotels.com guest review
"Great location, great hotel"
Great hotel, comfortable, pet friendlyGenuine Hotels.com guest review
It was my first time staying in San Jose and and Fairmont for that matter. The staff was excellent and very helpful. I particularly enjoyed the workout room, with all of it's amenities. I will be staying here again! Thank you!Genuine Hotels.com guest review
Nice experience to get away from reality!Genuine Hotels.com guest review
They always rank 5 as they consistently provide a great place to stay. Polite/professional staff, clean and comfortable room, fast in/out, great location for anything downtown.Genuine Hotels.com guest review
"spacious, downtown location"
Spacious rooms which I liked. Location is awesome, walkable distances to all food places. I did the vaket parking. Soap, hair dryer were missing in the room. On request they did bring it to room. Would recommend having more towels in room. But shops, lobby, bar looked fancy.Genuine Hotels.com guest review
I loved the energy of the lobby. So beautiful and elegant but totally fun and happeningGenuine Hotels.com guest review
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