"Fairmont San Jose is a great choice!"
My trip was short, a overnight stay for a New Years working event. Not much time was spent in the room. The room was plush with nice marbled bathroom with premium fixtures. The endless hot water and fluffy towels were a plus. The check-in was painless. I received my baggage from the bell hop quickly. My car was also retrieved quickly by the valet. Within […] walking distance from all of downtown SJ, The Fairmont Hotel was a great choice for this event. Read moreGenuine Hotels.com guest review
Response by The Fairmont San Jose Dear Robert, Thank you for taking the time to post your review. We appreciate your feedback and are glad you enjoyed all aspects of your quick trip to San Jose with us. We hope to welcome you back again very soon. Warmest Regards, Natalie P. Marketing & PR Manager
"fairmont SJ night"
big room, nice view, worked well for what I needed it forGenuine Hotels.com guest review
"Close to downtown"
Comfotable and good sized room close to many resturants and downtown nightlife.Genuine Expedia guest review
Response by The Fairmont San Jose Dear Gaby, Thank you for choosing the Fairmont San Jose for your getaway and for taking the time to share your feedback. We hope to welcome you back again soon. Warmest Regards, Natalie P. Marketing & PR Manager
"Not Fairmout standards we expected"
This hotel is in need of a serious update. It must be decades since the bathroom were done, with the industry style toilet you would find in grade schools. The outlet in the bathroom didn't work.The heat did not work in our room and one of the coldest night of the year. After waiting for more than a hour, no one showed up to fix the heater, it was late […] in the evening and we were ready to go go to sleep so we told them not to bother. The SF Fairmout is a wonderful hotel, whereas the San Jose Fairmout is not even in the same category, this hotel should be listed as a motel. Read moreGenuine Hotels.com guest review
Overall very pleasant, clean and comfortable. In room dining was quick and delicious.Genuine Expedia guest review
Response by The Fairmont San Jose Dear Barb, Thank you for your post. We are pleased to hear you enjoyed your guestroom and found our In Room Dining to be both delicious and quick. We hope to welcome you back again soon. Warmest Regards, Natalie P. Marketing & PR Manager
"Nickel and dimed..."
Really liked the Hotel. Room was big, and it was very nice. I would have rated the Hotel 5 stars if it was not for the Internet fee. $14 to use wifi in the room? Come on, it's 2015 and Internet is not included in a $300 room? Even a low end motel provides free internet these days. I was very disappointed at this point and just continued to use my […] LTE from my phone. Read moreGenuine Hotels.com guest review
"4 diamond? not sure they deserve 1."
I expected alot more from a 4 diamond hotel. Instead I got dirty sheets, a dirty tub and a bathroom vent that had obviously never been cleaned. After asking for new sheets, they brought the wrong size sheets. Then brought ripped sheets and on the 3rd try they brought the right size/clean. They also expected us to make our own bed. I will never stay […] at this hotel again and it definitely makes me reconsider what the Fairmont name stands for. Read moreGenuine Hotels.com guest review
Pretty nice. Little bit oldGenuine Hotels.com guest review
Had a great stay.I will definitely come back again and will recommend the hotel to my friends.Genuine Expedia guest review
First time my family and I stayed at this hotel. It was a great place to relax during the holidays for a few days.Genuine Hotels.com guest review
"Beds were comfortable"
I was disappointed I didn't get a newspaper in the morning.Genuine Hotels.com guest review
Great service! In town for my sisters wedding. Would recommend to family and friends. I have 2 girls 5 and 6 said they loved the cozy beds they felt just like home. FYI they are pet friendlyGenuine Hotels.com guest review
"Our regular hotel ion San Jose"
We used to stay at the Crowne Plaza (which is now a Hyatt) in San Jose; now this will be our "regular" hotel in SJC. Location is a major attraction, right in the centre of SJ's restaurant, museum and entertainment district, 10 min from the airport and 5 min from the train station; for the holiday season the "Christmas in the Park" market is directly […] across the street. You don't need a car, which is fortunate as parking is pricey, and traffic into and around the hotel can be dicey. The room was very nice with a spectacular bath and panoramic view. One minor shortcoming: we are radio listeners and there was no radio in the room; we went for internet radio on our computer and found that there is a $13.95 daily internet fee if you're not a "Presidents Club" (frequent guest) member. Not an uncommon policy, but in our opinion cheap in a high end hotel. Read moreGenuine Hotels.com guest review
"Great stay with a few improvements"
We had an impromptu family vacation to see Christmas in the Park. Our room and location were both great! Ordered two room service milkshakes which came quick and the price was outrageous but that's to be expected with room service. Overall a great trip. The two negatives: as others have said there is no NBC, and when we told the person we initially […] gave our luggage to that we'd changed our mind and we'd carry it to the room ourselves, they apparently forgot to relay the message because as soon as we got to the room we got a nasty phone call from them telling my husband sarcastically "thank you so much for telling us you took it I've been looking all over the place". It wasn't good customer service and it wasn't called for - poor communication on their part shouldn't come back to the customer. In any event, it was a great little getaway. Read moreGenuine Hotels.com guest review
"Heater did not work, it was 41 degrees that night"
Pretty disappointing for a fairmont. Upon check in, there was one agent in the presidents club line and one other on the phone. We are members of the presidents club so waited there for almost 10 min. Only 1 person in front of us. She was nice and cordial and got us a key quickly, but with the wait, total of 15min to check in. Room was nice and large […] enough with a good view. Checked in at 2, so not that cold yet, but turned on the heat anyways. Went out and got back at 6. Noticed the room was still chilly so turned up the heat to 75 while we gave the kids a bath. 9 month old went down and we stayed in bed. By 10pm we were now sure the heat was not working. Turned it up to 90 and was still blowing cold air. Could not change rooms, due to the hassle of waking a baby and packing everyone else up. So just turned the heat off, it was warmer. But it still hit 41 that night and the windows were not airtight. Next day upon check out, called front desk, no answer, called bell hop, no answer. Finally got a hold of guest services and they finally sent someone up and called for our car. Again, just a very disappointing experience from a Fairmont hotel. I will say when you could find somebody to talk to, they were very nice. Read moreGenuine Expedia guest review
The room was nice, as was the bathroom, however, the bed was not very comfortable, nor were the pillows - they were like hard felt pads or lumps. The room was very quiet, we didn't hear noise in the hallway or from neighboring rooms, so that was nice. It is irritating that when you stay at a chain hotel you can get free WiFi, but not at the Fairmont. […] The only complimentary item is coffee in the room. Read moreGenuine Hotels.com guest review
Had to call engineering twice, but response was quick. However sink should not be plugged up upon arrival and remote to TV needed new batteries. Overall, stay was pleasant ! Loved the location!Genuine Expedia guest review
"spacious, comfortable, quiet rooms."
Very nice. Staff was friendly.Genuine Hotels.com guest review
"Great Holiday Get-a-way!"
We stayed here for the downtown location. We were close to museums, restaurants and the SAP. The staff were considerate and very helpful. The heat in the room didn't work, however, the heater was fixed promptly after reporting it. The room was clean. There was a Christmas festival in the park around the hotel, which kept the area a bit busy. However, […] the festival gave the area a bit of cheer. The hotel was decorated beautifully. Altogether, we had a great stay with friendly, efficient staff. Read moreGenuine Hotels.com guest review
"Old Charm in Downtown SJ"
The rooms are large and lovely however the bathrooms are dated. There were no blankets on the bed and it was really cold. Very strange but overall a lovely place.Genuine Hotels.com guest review
"Faimont charges for everything nothing comes."
They charged for everything even the internet 13.99 a day. There was no fridge only a minnie bar with a alarm. The location was good but the only parking available was vale at 29.99 a day. I spent a lot on the room. I didn't expect for them to charge for every little thing.Genuine Hotels.com guest review
There was black stuff in the shower which was the first area of the room that we used. The carpet is old and needs to be upgraded. Over all - it was a pleasant stay.Genuine Expedia guest review
"49ers game trip"
Great location. Will stay here next time I come to the area.Genuine Hotels.com guest review
"Christmas Eve at the Fairmont!"
Went to San Jose for Christmas. The location was absolutely PERFECT! Right across the street was the biggest Christmas display in San Jose. The decoration of the chocolate Grinch was awesome. However, the rest of the displays were a little old and tired looking. The staff was exactly what you'd expect at the Fairmont--top notch. Room service was prompt […] and overpriced as usual, but the food was good. Be aware that if you even TOUCH the in-room snacks (that are both on the counter next to the TV and in the refrigerator) you will be charged. I did not like this as I was travelling with a teenager and did not want to leave the bottle of wine on the counter out when I left her in the room, but if I touched it, I was charged. We had a double/double room in the main building which was very spacious and quiet. It overlooked the mountain side which was nice and also the Knight-Ridder building, which I appreciated since I worked for them for 25 years. Nice walk in closet, a vanity for grooming and both a bathtub and a shower. The bed was nice, but not as nice as a sleep number bed would have been, and it could have used a nicer comforter that was a little thicker. There were a few problems with upkeep--there were a few tears in the wallpaper, the bathtub controls were not securely on the wall--you could see the hole in the wall, and the bathroom vanity was dirty near the tissue holder. That always kind of creeps me out. There was free coffee and tea and plenty of outlets for electronic Read moreGenuine Expedia guest review
Response by The Fairmont San Jose Dear Sandie, Thank you for your detailed response and for choosing to spend your holiday with us. I have alerted our teams to your feedback, thank you for providing us with the opportunity to make any necessary adjustments so we can continue to offer extraordinary experiences to our guests. We’re delighted you found our service to be top notch and that you enjoyed our chocolate Grinch statue. We hope to have the opportunity to welcome you back again soon. Sincerely, Natalie P. Marketing & PR Manager
"Holiday In San Jose"
I had visited the area to attend a concert in Cupertino. Since I was taking a bus up from Glendale, Ca. I thought I'd stay over an extra day. So I visited nearby San Jose. The Fairmont Hotel is beautiful. Thank goodness I came at a time when there was the "Christmas In The Park" holiday displays right across the street. That, along with the hotel's […] own lobby display of a gingerbread house put me truly in the holiday spirit. I must make sure to state than I can't believe just how comfortable the bed was. I mean "sleeping on a cloud" comfortable. The room was immaculate and very spacious. The park, art museums and the performing arts center are all within easy walking distance. The bus terminals are also right across the street if you're busing it like I did. I'm definitely staying there again the next time I'm up that way. My hats off to the hotel and all of its staff. Read moreGenuine Expedia guest review
Response by The Fairmont San Jose Dear Brian, Thank you for choosing the Fairmont San Jose for your holiday getaway and for taking the time to share your feedback. We appreciate your patronage and are delighted that we were able to make your holiday stay special. We hope to welcome you back again very soon. Sincerely, Natalie P. Marketing & PR Manager
"Fairmont San Jose"
Very nice people helping, lovely room, clean. Convenient. Helpful when asked a question.Genuine Hotels.com guest review
Excellent hotel. Comfortable, convenient.Has a Las Vegas feel.I'll be back.Genuine Hotels.com guest review
"Great Location, Room needed renovations"
The location was perfect since it was right beside Christmas in the Park. The hotel was beautifully decorated and the staff was friendly. However, the room we stayed in is badly in need of renovations. We stayed in 1020 and the sink basin was rusted and the sink itself had oxidized gunk on it. The whole bathroom needs to be retiled. Looked like it hasn't […] been touched since the 80's. Read moreGenuine Hotels.com guest review
"clean but noisy"
The tower was nice and clean but noisy. You could hear people walking down the halls and talking. Pool was moderately heated. No spa unless you want to pay $35/day to use it in their day spa. Overall it was a nice place close to everything downtown. I have stayed at the Fairmont Orchid in Hawaii and this was definitely, for a Fairmont, a downgrade but […] for the price and location I would stay here again. Read moreGenuine Hotels.com guest review
"Great choice in San Jose"
It was great love the FairmontGenuine Hotels.com guest review
The hotel is great and the service is impeccableGenuine Hotels.com guest review
"Ehhh it was ok"
Stay was overall nice. Christmas in the park made going anywhere very unenjoyable. We were sent to the wrong part of the hotel.Genuine Hotels.com guest review
We booked the weekend at the Fairmont for a business party as well as a weekend get away...The Hotel is a spectacular site and very top notch. We were disappointed in the quality of our room, though. it was clean for the most part, but very dated. Supplies were very limited and amenities were not the quality of a Fairmont, but more consistent with a […] Holiday Inn or Quality Inn. You paid for everything (parking, fitness, etc) So while this Hotel is upscale, it felt that we were nickle and dime to death. Everything was pricey. Amenities were scarce in less than generous amounts...Overall not very impressed with the accommodations, but very beautiful Hotel. Read moreGenuine Hotels.com guest review
"Beautiful holiday getaway"
What a wonderful stay! Every staff member at the fairmont was so gracious and accommodating. Food was excellent and room had such a lovely view. Location is wonderful for walking around downtown San Jose.Genuine Expedia guest review
Response by The Fairmont San Jose Dear Jill, Thank you very much for taking the time to post your positive review. I’m delighted to hear that you found our service to be engaging and that you enjoyed our dining options as well as your room. Thank you for your patronage, we look forward to welcoming you back again in the future. Warmest Regards, Natalie P. Marketing & PR Manager
gorgeous lobby, bar, etc. the room was quiet and bed is very comfy.Genuine Expedia guest review
"Fairmont in SJ"
The Fairmont is typical of a very large and reasonably well kept hotel. The rooms are good. Bathroom was dated, especially the shower, which seemed 1978 vintage. Gym was decent but very crowded. Staff was friendly.Genuine Hotels.com guest review
great location great locationgreat location great locationGenuine Expedia guest review
"Christmas in the Park"
Everything was top-notched. Well worth a few extra bucks ... it was like giving yourself a present.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Kirby, Thank you very much for your post and recommendation. We appreciate it and hope to welcome you back again soon. Happy Holidays! Warmest Regards, Natalie P. Marketing & PR Manager
"Fairmont San Jose"
Excellent location. An elegant and sophisticated hotel. Should provide FREE internet.Genuine Expedia guest review
Response by The Fairmont San Jose Dear Valued Guest, Thank you for your review and for choosing to stay with us on your recent trip to San Jose. We are thrilled you enjoyed your stay and our convenient location. We do provide complimentary internet access for our Fairmont Presidents Club Members which is our free loyalty program and apologize if that was not communicated to you. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Easy access to the light rail to 49ers Stadium"
The hotel was in a handy place and it was nice. I'd stay there again if I went to Santa Clara, and I recommend it.Genuine Expedia guest review
"OK hotel. High end, but old. Really old."
Business stayGenuine Hotels.com guest review
"Disappointing stay for the reputation of the hotel"
The room was tiny and when did they start putting double beds back into luxury hotel rooms. Did they do away with queens? My son had one double bed and my wife and I shared the other. Our mattress was terrible. Besides being small, it had no firmness to it at all. During the night, we'd roll to the middle where it sunk. That would be fine and all if […] our teenage son wasn't in the double next to us. No lie, the tub in the bathroom had tiny ants all over it...and we took no food into the room. It freaked my wife out. The exercise room was decent. The dry heat sauna was great but the steam room stunk of mildew. I thought it was a health risk so I immediately stepped out. The valet car parking was slow. They had no sense of urgency. I explained at departure was that I was on my way to catch a flight. After five minutes, I went back to the counter and asked why the delay at 7 am? As I was asking, I saw my eventual driver go flying out of the break room. I guess informing that I was on a schedule didn't resonate with them. Read moreGenuine Expedia guest review
"One night was enough"
Hotel was OK, rooms could do with a make over. The usual rip off for parking and Internet access. Drinks services could have been a little better considering the prices charged.Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Valued Guest, Thank you for sharing your feedback. Please accept our apologies for the experience you had recently. I have shared your feedback with our teams so we may make improvements to ensure we are delivering on our promise of extraordinary service. Warmest Regards, Natalie P. Marketing & PR Manager
"Nice location, run down and bugs on the bed"
Check in was a breeze considering it was a holiday week. Unfortunately, my fiancé woke up with a bite on his leg. We found a live bug of some sort on the bed and a dead on on a pillow. We called management and were moved to a different room with no further follow up.Genuine Hotels.com guest review
Very friendly professional staff. The hotel attends to your every need!Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear George, Thank you for choosing the Fairmont San Jose for your recent stay and for taking the time to share your feedback. We are delighted you enjoyed your time with us and found our staff to be friendly and professional. We hope to welcome you back soon. Warm Regards, Natalie P. Marketing & PR Manager
We are San Jose residants on a family staycation. Had a wonderful time at the hotel and Christmas in the park. Would definately stay at the Fairmont again!! Thanks!!Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Jeff, Thank you for your post. We appreciate it and hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Comfortable, central location, nice"
We were given a free upgrade to a view room in the South Tower, the newer section of the hotel. The room was large and comfortable and the bathroom was a large, attractive marble bath with separate bathtub and shower. Location was great for seeing the Christmas Fair across the street and walking to the neighboring ice rink, art museum, Tech Museum, […] cathedral, and a few blocks away, San Pedro Square for a wide variety of dining options. Enjoyed our stay and would stay here again. But, we were shut out of breakfast on Sunday morning, because the restaurant was full with people that had reserved for the Sunday brunch, so book ahead if you want breakfast on Sunday. Read moreGenuine Hotels.com guest review
Response by The Fairmont San Jose Dear Michele, Thank you for taking the time to post your review. We are delighted you enjoyed your stay with us and were able to take in the magic of holidays in San Jose. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Great place to stay for the holidays"
The Fairmont was the perfect place for our family of 3 to stay for the holiday weekend. Their staff was accommodating and ready to help; the valet, bellhop, and front desk. The bed was comfortable and the crib provided for our baby was also clean and comfortable. There were plenty of places to visit for shopping and eating around the hotel too! We would […] definitely stay here again. Read moreGenuine Hotels.com guest review
Response by The Fairmont San Jose Dear Cheryl, Thank you for spending your Thanksgiving weekend with us. We are absolutely delighted you enjoyed your stay and appreciate your positive review. We hope to welcome you back again soon! Warm Regards, Natalie P. Marketing & PR Manager
I booked a rm with a king bed for a short wkend getaway for my fiance and I. We checked in smoothly, loved the space and comfort of the room and had a lovely dinner at the Grill; filet mignon, parmesean crusted Chilean sea bass, lobster tail and amazing risotto and creamed spinach. The whole stay from start to finish was perfect!Genuine Hotels.com guest review
Response by The Fairmont San Jose Dear Kimberly, Thank you for choosing the Fairmont San Jose for your getaway and for taking the time to share your feedback. We appreciate your patronage and your review. We hope to welcome you back again soon. Warm Regards, Natalie P. Marketing & PR Manager
"Great hotel close to lots of great places"
We have stayed at The Fairmont Hotel for the past two years for my weekend getaway. We stay at the hotel, walk to San Pedro Square for dinner and drinks, then walk down the street to SAP Center to watch the San Jose Sharks play!! It's awesome, super close to lots of cool stuff!Genuine Expedia guest review
Response by The Fairmont San Jose Dear Jacob, Thank you for choosing the Fairmont San Jose for your recent weekend getaway and for taking the time to share your feedback. We appreciate your detailed, positive review and look forward to welcoming you back to the hotel again soon. Warmest Regards, Natalie P. Marketing & PR Manager
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