"Perfect from start to finish!"
The title says it all, "Perfect from start to finish!"Genuine Hotels.com guest review
"Great location to everything downtown"
Nice room with great view of park. Restaurants and entertainment all around within walking distance.Genuine Expedia guest review
Don't like how you have to pick up your car downstairs instead if using valet. It's inconvenient.Genuine Expedia guest review
I am usually one to extend some generous courtesies and general understandings to situations. However, this stay was extremely disappointing. We were supposed to have a suite; we were given a standard room for the suite price. We were supposed to be in the tower for a quiet stay; we were on the THIRD FLOOR of the tower next to the street noise. We were […] charged $26 for valet parking; there are no other options for parking here...this is typically not an additional charge when you're looking to park your car. We paid the $14 for the wi-fi access, when this is something which comes standard at nearly all other hotels. The towels were anything BUT soft; same goes for the robes....the fabric was very rough and uncomfortable. Not only will I never stay at this hotel again, I will never stay at ANY Fairmont Hotel, nor will I ever recommend anyone I know to stay at this hotel. In fact, my stay was so unpleasant, I will go out of my way to tell anyone I know to stay ANYWHERE ELSE other than a Fairmont Hotel. The staff was friendly; the hotel was clean; the room was aesthetically pleasant. None of those items comes close to making up for how unpleasant of a stay I had here. NEVER AGAIN. Do yourself a favor: choose a different hotel in the area. Read moreGenuine Hotels.com guest review
"Zero customer service -- STAY AWAY"
Very poor customer service. I do not need much, but this hotel failed that low standard. At every juncture, I could not get assistance. Bell desk: would neither pickup the phone nor help me when I checked in. I had to carry a large amount of luggage on my own -- which was very taxing since the rooms are located in an entirely disinct facility from […] the lobby, separated by an open air public area (yes, you and your luggage will be rained on heavily). Valet: no pickup of the phone and an excrutiatingly long wait to pickup my car. Front desk: NEVER picked up the phone, whether for checkout or for even requesting a wake up call. When I checked out, the front desk clerks would not interrupt their chatting with each other to help me -- I almost missed my flight because of their inexcusable refusal to help me. I am a business traveler. I travel a lot, spend a tremendous amount of time in hotels, and spend even more money with those hotels. I have never witnessed such an abismal level of customer service as at this hotel. NEVER AGAIN. STAY AWAY! Read moreGenuine Expedia guest review
The Fairmont Hotel in San Jose was really nice. Beautiful decor, clean, quiet, comfortable room. The hotel staff was friendly and professional. A room with a view in the South Tower is the way to go. We left our car with the valet for two days and walked everywhere. Lots of places nearby if you want to get out and walk. We picked a good time of year […] to visit. The Christmas festival and ice rink was across the street. Read moreGenuine Expedia guest review
Response by The Fairmont San Jose Hello, Thank you very much for your kind words. We are very glad to hear that you enjoyed your experience staying with us during your trip in San Jose and we can't wait to welcome you back. Thank you again for sharing your experience with everyone on Expedia. Happy New Year! Sincerely, Marshall Jones Director of Sales and Marketing
We really enjoyed our stay at the Fairmont Hotel in San Jose. Our room was very clean and beautiful and the staff members were very pleasant. The only negative part of the stay was paying for parking fees at the hotel. We would be staying at the Fairmont for future trips to San Jose.Genuine Expedia guest review
Response by The Fairmont San Jose Hello, Thank you very much for your kind words. We are very glad to hear that you enjoyed your experience staying with us during your trip in San Jose and we can't wait to welcome you back. We appreciate you for sharing your comments and suggestions with everyone on Expedia. Happy New Year! Sincerely, Marshall Jones Director of Sales and Marketing
I am always incredibly happy whenever i stay here. It is in a great location in the center of downtown. The Grill is a wonderful place to dine with impeccable service. It is definitely worth it to stay here.Genuine Hotels.com guest review
Nicely decorated for the holidays. Bathroom was a mess tub was dirty, when showed pictures to front desk the were very apologetic and comped our valet parking. Overall great hotel just needs some updating.Genuine Hotels.com guest review
great food and comfy bed. bathroom amenities were luxurious. front desk service fast and efficient. noisy icemaker in the hall not so great.Genuine Hotels.com guest review
"Great hotel, not-so-great customer service"
Trying to get a hold of the front desk was agonizing. Multiple times I was either put on hold for at least five minutes or the phone just rang infinitely. However, I was very pleased with the size of our room (King, 4th floor, non-smoking), and its many comforts (separate vanity area). Only minor inconvenience was the sink drain, which took forever […] to drain out (yuck). The breakfast buffet downstairs ($22/per person) was not much, I recommend going elsewhere. Overall, it's a very nice luxury hotel—just hope you don't need to ask the staff for anything. Read moreGenuine Expedia guest review
Wow, this place is pretty fancy! One of the nicest hotels I've ever stayed at and the price was good too. Got to see the San Jose Sharks play and then hit the town and return to this lovely hotel.Genuine Expedia guest review
"A welcome home treat for our solider"
The price of the room couldn't be beat through Hotels.com. It's close to the airport and Christmas In The Park. We wanted to treat our daughter to a comfortable bed after being overseas for the last year and couldn't pass up the price offered. The staff went above and beyond to help us make our stay comfortable and pleasant. They upgraded our room and […] were wonderful with helping us with luggage. The parking garage in the Fairmont Plaza is your best bet for parking. The entrance is off to the side of the hotel and is manned 24/7, making it a secure place to park. There aren't in and out privileges, but the convience is worth it. We requested assistance with our luggage and they didn't complain about the heavy bags or having to wait for one of our group to bring the car around. It was nice to spoil our solider and make her first night home special. Read moreGenuine Hotels.com guest review
Very nice hotel, But 26.00 a day to park at the hotel, as a guest, OUTRAGES!!! Never Again!Genuine Expedia guest review
"Stayed one night for a concert"
The hotel is beautiful! There was no parking at the hotel so we parked in the lot. It would be nice if they offered free parking for guests. We had a room with 2 double beds. Two queens would be better. We had dinner at the Grill on the Alley. It was amazing. We would definitely stay here again!Genuine Expedia guest review
"Great staff and location"
Very good service. They upgraded up to a nicer room since it was our anniversary. The air system rattled some in the night waking us once. Besides that the stay was great!! We even had our kids join us for lunch and a swim in the pool before we checked out. Amazing deck area with cool palm trees too!!Genuine Expedia guest review
Treated ourselves to an upgraded room in the tower recently. Incredible view! Room was immpecable. Made the night so special. Would definitely stay here again and again.Genuine Hotels.com guest review
"Great experience - Top rate hotel"
The staff was friendly and professional. The room was very clean and comfortable. Very convenient access to downtown San Jose. Thought the wifi fee was a little high ($12 a day) for these days. Most places have gone to free wifi. If you're paying +$160 for a room per night, wifi ought to be included. Otherwise, great stay at a fair price.Genuine Hotels.com guest review
Great place to stay.Genuine Expedia guest review
"Luxury hotel does not guarantee gourmet experience"
Our experience was very disappointing. In our opinion, the front desk staff was rude and not helpful. We were in San Jose on business, and even though we were president club members, it took us more than 2 hours to get the internet access sorted. There was no business center, it was a Kinkos. There was no facility to work and we were told to sit in […] the lobby to work as our room was not ready! They took our luggage at arrival before noon, but did not deliver it to our room until well after 10 pm, and we had to call down more than 4 times for it to be brought up--why 4 times, because twice we were put on hold for so long the phone system disconnected the call. The room service charged 22% tip automatically, but we were told that most guest add an additional tip because the 22% is unfairly divided among the room service staff. UNCOMFORTABLE! Every time we turned around, staff had a hand out for money. On the day of our checkout, we were notified that the hotel charged daily for parking. When questioned, we told the rates were 50% more than the city for the convenience to retrieve the car several times a day without dealing with a payment booth! I have not paid for internet or parking at a hotel until this trip. I am so very disappointed with this hotel and their staff. I overpaid, and would never stay there again. Read moreGenuine Expedia guest review
"Quick visit to San Jose"
The Fairmont San Jose is in a very nice location in downtown. They were setting up Christmas displays in the park area across on Market and the ice rink nearby. We just missed this all being done, but it looked like it would be a lot of fun. The hotel itself was very nice and the first floor lobby, lounge and other public areas were well furnished and […] very popular. We loved our room, it was well appointed and clean. We ate at the Grille on the Alley for dinner and at the Fountain Room for breakfast. We had wonderful meals. For the price on Expedia compared to other San Jose hotels, I think we got a great deal. Read moreGenuine Expedia guest review
"Awesome place, service could be better"
Its a beautiful hotel, with great ambience and located in great surroundings. In peak hours the room service had issues keeping the promised time, and I got woken from my jetlag a couple of times,but other than that a near perfect stay, cool valet service, great looking restaurants, and tastefully done place overall. Great aesthetics. Love the presence […] of tech museum just across the street ! Read moreGenuine Hotels.com guest review
"Very nice stay"
Lovely hotel, clean, well-maintained. Big bedrooms, very good room service. Would stay here again.Genuine Hotels.com guest review
"The Fairmont San Jose, CA"
When we checked in for my birthday the staff directed us to the south facing Tower. We ended up going around original Fairmont bldg into the main entrance and back to the same desk. Mind you we both have diabetes and swollen feet so we dont like to walk too far. I felt like it was 2 miles by the time we stuck the keycard in the door. For our trouble […] we expected maybe a drink card or something. Nothing. Not even an apology. Maybe other folks will have more luck. Read moreGenuine Expedia guest review
"Nice upscale hotel located in the <3 of downtown"
Lovely hotel with friendly staff. Located withing walking distance (a few blocks) from the SAP Center.Genuine Expedia guest review
"Lots of unexpected fees"
My experience at the hotel was pretty good, until I tried to check out and realized a bunch of unexpected fees. Make sure to check you bill carefully for mini bar charges (even if you didn't drink anything), outrageous valet fees, etc. I spent an hour explaining to the hotel manager why I thought I shouldn't be charged those extra fees and finally they […] compromised. What a sour end to an otherwise good experience. Read moreGenuine Hotels.com guest review
We had a great stay due to the hotel's convenient location, excellent amenities and awesome service.Genuine Hotels.com guest review
I tried to give our 2yr old a bath but, our bathtub broke at 10pm. They didn't send anyone to fix it until around 10:40pm. The water was running that entire time. Maintenance was in there for another 30min trying to fix it but then neede to get more parts. We told him to forget it because it was getting too late.Genuine Expedia guest review
"Not for the price......luxury cost I guess."
The room was great......food wasn't that great.Genuine Hotels.com guest review
"Staff is kind but unresponsive"
During a one night stay: - Bad remote in room, called for help three times, left two messages before someone finally told us they would send someone up. Well over an hour after the first call, we were asleep and woken by someone on the phone asking if our shower was working. - Paid for $24 one day premium wireless so we could watch movies on our iPad […] since the TV was useless - waste of money, there was barely enough bandwidth to do e-mail and open web pages - Breakfast took 45 minutes and was cold and they forgot part of it. On a good note, they rushed up the missing beverages - Valet parking is a nightmare - we waited over twenty minutes for our vehicle, only to be told people who called down will always get priority. When we finally complained that many people had been waiting a long time a crowd of people behind us began vocally complaining too. - There was supposed to be a mountain view. We saw a slice of hill between two tall buildings and a church. Not a big deal for us but don't believe the write up. This is solidly downtown. - On a plus side, the location is a few minutes walk from several museums and many restaurants, the deluxe room and king bed were comfortable and the bathroom large sized Read moreGenuine Expedia guest review
Older room. $7 water. Really?Genuine Hotels.com guest review
"Nice hotel close to everything"
1.The concierge gave a good heads up about the taxis trying to over charge customers by starting the meter at $5 instead of $3.50. 2.The front desk clerk talked very soft and it was hard to hear due to the closeness of the front desk and the lounge. 3.Great location: two blocks from Safeway and many shops, bars, restaurants. 4. the elegance of the building […] front, entryway, and lobby were not matched by the room 5. no ice bucket in room Read moreGenuine Expedia guest review
I was so impressed with my stay I am certainly going back.Genuine Hotels.com guest review
"close to good restaurants"
I was surprised that the switch on the lamp between the beds didn't work and one of the light bulbs was missing. We had to plug it in every time we wanted to use it and then unplug. The switch on the magnifying mirror in the bathroom was broken. The coffee maker had a lot of white residue in it and didn't work well and the coffee creamer curdled when […] I put it in the coffee I brought from the lobby. No compensation offered at check out. Read moreGenuine Hotels.com guest review
Hotel is spectacular! Great service and quick check in. Room service food was as Wonderful as the Restraunt was! Easy 15 minute walk to Pavillion! Made our Sarah Brightman girls night getaway one to remember!!! Thank you Fairmont AND Hotels.com!'Genuine Hotels.com guest review
"Room was nice, but....."
The room was very nice and clean. But the bathroom shower had long pieces of hair on the shower floor. I guess the maid didn't check the shower. I had to clean it myself, before my family used itGenuine Hotels.com guest review
"Close to San Jose State University"
Couldn't have been any nicer. Close to SJSU so we were able to walk over to see my daughter in the dorms. We will be back.Genuine Hotels.com guest review
The San Jose Fairmont was perfect!! We thoroughly enjoyed our brief stay!! Everyone that works there is so gracious and polite. Can't wait to go back!!Genuine Hotels.com guest review
"Not a real Fairmont..."
Well, perhaps that's not quite right. I mean, it does say "Fairmont" on it and there are photos of the other Fairmont properties all over the walls. However, this property feels a lot like you've stepped into a Hyatt Place or Courtyard. Don't let the name and lobby fool you -- Fairmont San Jose is not a premium hotel. Buy on sale only, otherwise stay […] at St. Claire. Read moreGenuine Hotels.com guest review
"The Good, the Bad and the UnFairmontable!"
Well, let's start with the location, which is downtown, but in an area clearly needing some re-gentrification. The room was clean, bit needs some TLC. We asked for foam pillows which were the lumpiest, chunkier pillows I have ever seen! Unusable! Our first night we had great room service, but it was all downhill from there. My daughter was ill, so we […] ordered room service for most meals. We still had dinner plates when breakfast was delivered the next day. We left the room for several hours thinking housekeeping would come and clean, but we were mistaken. No room clean up, and dinner and breakfast plates still in our room. When I called to complain. I asked to speak to the Manager on Duty. The operator passed me on to his voicemail, which stated he was "out of town till Tuesday" ( it was Saturday.) I could go on, because there is more (waiting for over 20 minutes for our car from the valet, at least 3 meals of dishes stacked in our room, not picked up until I called over 5 times, orders for room service messed up, etc.) but you get the idea. Fairmont please get it together! I come up to SCU often and would love to stay there BUT things must improve for this President's Club Member to return! Read moreGenuine Expedia guest review
Overall, hotel was great. Service in the lounge on Saturday night left a lot to be desired though. Room was super clean and comfortable!Genuine Hotels.com guest review
"Beautiful Hotel- Great location"
A lovely hotel with easy access to all San Jose downtown activity. Near many restaurants, boutiques, and cafes. Only ten minutes from the airport. I would highly recommend.Genuine Hotels.com guest review
"Stolen articles from Skycap storage area"
On October 23, @approx 9:45am I left one large purple suitcase with "Felix" at the Skycap storage to hold for a few hours. I conducted some business at the Convention Center and returned around 1:15pm Felix returned my suitcase and left the hotel. Upon arriving home, I unpacked and noticed that a small black bag with some jewelry was missing. I had […] custody of my suitcase after leaving the hotel so the theft must have occurred during th time the bag was left with the Skycaps. I urge management to take a close look at their staff handling of their guests items. Theft is illegal and will quickly lead to negative publicity for the hotel. Read moreGenuine Expedia guest review
"Lots of things to do all around it."
We arrived very early and were pleasantly surprised that we were able to check in and freshen up. The clerk at the front desk was very friendly and polite. The room was in a separate tower building, but it was easily accessible and a nice size room. It was clean and comfortable and we slept quite soundly the whole night. I would not hesitate to stay […] here again! Read moreGenuine Hotels.com guest review
Great value and centrally located to everything. Staff is friendly and professional. Great places to eat at the hotel and within walking distance!! Will come back again....Genuine Hotels.com guest review
Location is great. This time of the year you can enjoy a drink in the pool area. Walking distance to bars, museums, churches and restaurants.Genuine Hotels.com guest review
"Great quality for the price"
High end quality. We enjoyed ourselves.Genuine Hotels.com guest review
"This hotel charges you for EVERYTHING!"
I was extremely disappointed with this hotel. While the location is great, I was charged extra for everything. 1. Parking- they call it "valet" parking and charge you $26 per night. When I arrived, no one offered to help me with my bags and the valets ignored me. It was only after I checked in and returned to the valet desk that they took my car. Additionally, […] I was never told to pick up my car in the parking garage, so I went back to the valet stand out front and waited for 5 minutes, only to learn that I had to back inside to take the elevator down to the parking structure. Don't call it valet if you refuse to bring me my car where I dropped it off! I also had to wait at least 10 minutes for them to retrieve my car 2. Internet- I''ve paid for WIFI at some hotels, but usually you can plug in the internet modem for free. Not here. When I plugged in the modem, it wouldn't connect, so I was forced to pay $13.85 per day for WIFI. 3. Business Services. I had two large boxes shipped to the hotel. Having never stayed here before, I was unaware they had a FedEdx office attached. This is where I was told to pickup my packages. Not only did this take more time than usual, I was also charged $35 for picking up the packages at FedEx!! Lastly, I found some of the staff less than friendly (especially the staff member working the to-go breakfast in the lobby bar). As nice as the hotel rooms were, I would not stay here again. Save your money and find a hotel with more free amenities. Read moreGenuine Hotels.com guest review
We just got a standard king room and the room was pretty spacious. The bathroom was large with a lot of counter space. The makeup mirror is always a plus. It had a separate shower and tub. Room was clean and in walking distance to everything. The bath and shower were clean and they had the bathroom robes in the bathroom and hanging. No need to request […] them. We had a great time and we would stay there again if we need to be in the area. Read moreGenuine Hotels.com guest review
"Nice older hotel"
I always shell out the extra bucks for a better room wherever I stay, so I did here too. It was roomy, clean and had a beautiful view. However, while the lobby is grand and the restaurants are cool, the room I had was had an slightly shabby feel to it. It was somewhat of a let down. For the amount I spent, I do expect something, well, nicer. Thus, I […] had to give it a 4. Other than this I enjoyed my stay. Read moreGenuine Expedia guest review
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