"ok hotel but will not return."
During our stay, we found that: The pool was always packed, no staff around to ask for help in finding chairs. Staff was never easy to find, in person or via telephone. Our room was nice but the bathroom could have used a good cleaning. Couple next to us fought for hours, we called the front desk repeatedly, never got an answer. I Will not return to […] The Fairmount or recommend it. Read moreGenuine Expedia guest review
The hotel rooms are excellent. The pool tends to be over crowded with poor service.Genuine Hotels.com guest review
"Could have been better"
It was OK, but I expected greater things for a Fairmont. The shower in my room looked like it was out of a Motel 6 - why not just add the shower in the beautiful tub? There was plenty of dust on most items. None of it a big deal - but it is a Fairmont. Should have been worth the large price of staying.Genuine Hotels.com guest review
"Close to San Jose Center for Performing Arts"
Beautiful hotel surrounded by great restaurants. Nice park with kids playing in the water jets in front of hotel. Not much shopping nearby. Great live entertainment in lobby/lounge Saturday night. Dancing. 2 block walk to see Wicked at an amazing venue.Genuine Hotels.com guest review
"Not worth the money!"
I was very disappointed at the condition of my hotel room. The bathroom tub and shower were not very clean. The shower look like it had some molding at the bottom. The air conditioner did not work. Maintenance did come in but still continue to go in and out. Just wasn't worth the money.Genuine Hotels.com guest review
Very disappointed to learn that we weren't in the main hotel and were in another tower across the street. No one showed us that we needed our room key to get the elevator to go to our room. Another person showed us staying there. We had to go to the main building to go to the pool. Pool service was horrible and there was no place for us to sit at the […] pool. That evening we went to the bar and they didn't even have Jack Daniels liquor. The parking was 26.00 in addition to what we paid for the room. We won't stay there again. Read moreGenuine Hotels.com guest review
"Very good hotel"
Everything was perfect except one thing: I've ordered a room with 2 queen beds, but the beds in my room seemed a little bit smaller than I expected.Genuine Hotels.com guest review
"Great hotel for an arts & entertainment get-away."
This is the second time we've stayed at the San Jose Fairmont, and both times we've been pleased. It is the perfect location for all of the San Jose Civic shows. We live about 40 miles away, but going to dinner and a show and staying in the city overnight, especially at a classy place like the Fairmont feels like a mini-vacation. The accommodations […] are clean, secure, and well-appointed; staff is very pleasant and helpful. My only complaints: 1. There is no access to the in-room refrigerator because it is fully stocked already, and if one removes or even moves anything in the fridge the room is charged. 2. The free wi-fi is only free if one signs up for the (free) Presidents Club, which requires an extra couple of steps. 3. The $26/day valet parking is not a bad deal, considering the convenience and comparative cost with other area parking. However, when we pulled in the valet told us the charge would only be $20/day if we pre-paid. So I went down to the parking level to pre-pay, but there I was told that the pre-pay option only applied if I pre-paid at the time of booking my reservation. Next time I'll know. Read moreGenuine Expedia guest review
The Hotel seemed a bit rundown, My room was a bit rundown considering the price of $180 per day. There were stains on the carpet near the bathroom, I also had to have them bring up a blow dryer. parking was very expensive $26 per day. I will not be staying at this hotel in the future, definitely not worth the price.Genuine Hotels.com guest review
"Good location in downtown SJ"
Staff very professional and accommodating, room itself was in great condition. Booked it last minute and was quite pleased by the rate. Bed could have been a bit firmer but that's just a personal preference. First stay with Fairmont and overall, had a great experience and would highly recommend. The experience is worth it!Genuine Expedia guest review
Location, room, bed, breakfast buffet, facilities, and price too, everything is just great.Genuine Expedia guest review
"Absolutely fabulous EXCEPT no free wifi"
This was by far the nicest hotel we stayed at on a 2 week trip to California and it was also the least expensive. It was a perfect location in downtown San Jose with in walking distance of the Art museum and the Tech museum as well as tons of restaurants and shops. Also next to the train. My only complaint was that they wanted to charge us $10-20 per […] day for the wifi and there is no free parking. You just use the hotel valet and it's not included in the room rate.I would stay again. Read moreGenuine Hotels.com guest review
"First Class Hotel convenient to everything"
The Fairmont is a first class hotel. Rooms are spacious. Beds are extremely comfortable. Their cocktail lounge is one of the best. Great overall experience. Suggest requesting the sink and shower drains be checked before you arrive.Genuine Hotels.com guest review
the pool setting made me feel like I was away on vacation. And I live in San Jose.Genuine Hotels.com guest review
"Vert nice hotel."
We enjoyed our stay and would definitely recommend this hotel.Genuine Expedia guest review
"Great way to end a moving day!"
We were moving our son up to San Jose from Ontario and it had been an exhausting (and long) day. This was the perfect place to finally sit back and relax a little. The staff at the front desk was wonderful considering we weren't checking in till 10:15 p.m.Genuine Expedia guest review
"Near Airport, but average"
First highlights: Near Airport, decent size room, nice view Now lowlights: Aging decoration, and furniture. Swimming pool/Health center location is inconvenient. Homeless people all around the hotel ( I have seen even one in the hotel lobby).Genuine Expedia guest review
Great property. Wonderful location right in downtown San Jose. It is next to the San Jose Art Museum, Cathedral and across the street from the fabulous Tech Museum. It is five minutes from the easy and convenient San Jose Airport. The hotel itself is not too old, and is in immaculate condition. The bed and bedding were so comfortable and conducive to […] great sleeping. The amenities were top shelf. I had room service, and the food was generous, phenomenal and reasonably priced. I also had breakfast at the Fountain Restaurant-outstanding. I highly recommend this hotel Also not too far of a drive from Santana Row and the Winchester House. Enjoy, I did. Read moreGenuine Expedia guest review
Nice place to stay in this small cityGenuine Hotels.com guest review
"very convenient but no airport shuttle"
hotel location was great. good value with special rates, but rates nearly doubled Sunday. Great pool! Many hotels in area so called to inquire about airport shuttle...was told there is a complementary shuttle. That was the deciding factor to stay there. THERE IS NO SHUTTLE...$22 cab ride. Evidently shuttle service had been discontinued but some staff […] was not informed. Read moreGenuine Hotels.com guest review
"Nice Building, Indifferent Staff"
The location of the hotel is excellent, and the building is very nice. However the room was not what I expected it to be. There were minor problems that I found very annoying such as the bathroom door creaking horribly loudly when opened or shut, which woke up everyone in the room when I used the bathroom in the middle of the night. Also, the staff […] seemed very efficient, but not particularly friendly. I have stayed at three star hotels in other places that I found to be nicer and more friendly. Read moreGenuine Expedia guest review
Everything was excellent with the exception of the pool - it was badly under staffed with lots of cans, paper and garbage everywhere. The pool was very crowded with many young children and it was hard to find an empty chair or a clean towel.Genuine Hotels.com guest review
Grand entrance but service does not follow suit. Very long wait for valet parking, crib was not set up as per our request upon arrival, we were promised a fridge to store our baby food but it never came.. Not your typical high-scale Fairmont. Very noisy lobby, definitely more catered to the business crowd.Genuine Hotels.com guest review
"Excellent service; Very nice hotel"
Excellent service; Very nice hotel and clean condition of roomsGenuine Hotels.com guest review
"conveniently located and high quality"
Good service, high quality, convenient locationGenuine Hotels.com guest review
The hotel was beautiful and impressive for the price I got from Hotels.com. Great location to walk around. From little shops and food all the way to the SAP center. Overall great stay!!Genuine Hotels.com guest review
"What you'd expect from The Fairmont"
The property, as is should be, is excellent. Plenty of local food options, right next door to the Museum of Art. The inside bar has about 10 seats with plenty of lounge chairs & tables. The neighborhood is like any downtown. Nice where you are, but some surrounding streets are a mix of high end and struggling to stay alive businesses.Genuine Hotels.com guest review
So clean and nice. Pool n weight room is awesome! Will stay again!Genuine Expedia guest review
"Summer jazz fest right outside the door"
Of course the Fairmont has an elegant lobby and lounge area. Really liked card access to the the alternate building and elevator. Our bathroom was minimally stocked, shower gel, hand soap, shampoo etc. Carpet needed cleaning. But the beds were comfortable. Hotel staff was very helpful, especially since this was such a busy week-end. I enjoyed the festival […] and staying overnight was a good idea, will stay again. Read moreGenuine Hotels.com guest review
The Fairmont, San Jose is perfectly located. There is everything you need within walking distance. Fine dining, shopping and pleasant and unique coffee shop. We upgraded to a tower suite and could not have been happier. We will seek out The Fairmont in all our future travels.Genuine Expedia guest review
The Fairmont was close to restaurants and the SAP center for our Monday night concert. The room was clean, comfortable and quiet. I do wish it had refrigerator.Genuine Hotels.com guest review
"Nice, great area, lots to do"
have stayed here before. continues to prove it's worth the money.Genuine Hotels.com guest review
"great location and lovely room"
we wouldn't hesitate to stay again...the Fairmont was a real treat for my familyGenuine Hotels.com guest review
Very good stay and service was better than the property.Genuine Hotels.com guest review
The hotel is very fancy and the rooms are very clean. Pretty good price too for what we got and located in a good spot next to a lot of different things. I would stay here again just next time I know don't take out the beverages to put your own in there because they have sensors and charge you for those but I was refunded the next day after check out. […] Lesson learned lol Read moreGenuine Expedia guest review
"Beautiful/public transportation to Levi Stadium"
My boyfriend and I and our 17 year old nephew stayed here on a Saturday night and took light rail train to the San Jose Earthquakes vs Seattle Sounders soccer game at the new Levi Stadium. The stadium needs to work out some glitches with running extra trains following a major sporting event, but other than that, it is a great and lovely place to stay […] if you are attending an evening event at the new stadium. We parked our car at the hotel and didn't drive anywhere as there are ample restaurants within walking distance offering a variety of food. However, getting the car Sunday morning after checking out took longer than expected due to the number of people all checking out at the same time. Read moreGenuine Expedia guest review
Everything was great, staff was friendly and the room and hotel was clean and perfect for all our needs.Genuine Hotels.com guest review
"Nice and Convenient to airport"
I was very pleased with this hotel. I was not familiar with it, and actually was thinking I was booking a different "chain" hotel with the name that is very similar. I was very surprised when I arrived. Beautiful, classy/upscale, With the exception of the party group in other building (across courtyard), it was very quiet.Genuine Expedia guest review
"5 star experience"
Perfect location and beautiful hotel. Only down side was no coffee maker in room, however there is a bakery right next door that serves coffee.Genuine Hotels.com guest review
"Great Stay/Excellent Service"
The Fairmont is not only classy, but has established itself in my mind as a first-rate hotel. Clean, modern, and stylish, I can't say enough about the hotel, but the best part of the experience was the outstanding hotel staff and Management who went out of their way to ensure my experience and any problems encountered were handled promptly and prof […] essionally. Read moreGenuine Hotels.com guest review
"Great staff, helping and great location"
Great staff, helpful, great location, my only disappointment was with the exorbitant price of valet and lack of local parking.Genuine Hotels.com guest review
"Nickeled and Dimed"
I used my rewards night for a really good deal. Wish I had used it at another place that offered free WiFi etc. Any savings was eaten up by various expenses here and there and inflated charges for simple items. The lobby is elegant and beautiful, the rooms are large and comfortable. Nice bed. We were walking distance to our destination venue at the […] convention center so that was nice but there were many hotels in the area. Thought it would be a treat to go a step up...would not stay here again. Lots of restaurants in the area so that's nice. All pretty pricey though. Read moreGenuine Hotels.com guest review
Quick overnight to meet daughter who was visiting.Genuine Expedia guest review
Was looking forward to my first stay at Fairmont. AC in room did not work slept POORLYGenuine Hotels.com guest review
My flight to San Jose was delayed by 4 hours so I got to the hotel at 1:30 am, feeling exhausted. I really appreciated the extra luxury--the bed was awesome! Breakfast at the Fountain Restaurant was amazing--best huevos rancheros ever!Genuine Expedia guest review
"Did not like, every three days policy"
Changeing the linens every three days sounds filthy. There must be another way, I'm sure, to conserve water.Genuine Hotels.com guest review
Welcoming and attentive staff! We enjoyed our poolside experience. Great location!Genuine Expedia guest review
Everything was wonderful about this hotel! Friendly and professional service and clean and comfortable rooms! Very enjoyable! :)Genuine Hotels.com guest review
Great hotel as far as cleanliness. Hotel was very beautiful. Although parking is horrible. Lot was full and the extra parking was for compact only.Genuine Hotels.com guest review
"I expected more."
My stay in San Jose was great, the weather was great and over all had a great time. The room was clean, the shower was another problem. The water would go from hot to cold and then back to hot, both day we where there. The frig that's in the room had no room for your items, just the items that they want to sell you.Genuine Hotels.com guest review
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