"Claremont Hotel has really great weather"
We signed up for the Elite Spa Suite with view of East Bay for five nights. The actual suite we were given was disappointing, with no view, in rear of building, first floor overlooking the gravel roof and air-conditioning units. Requested extra pillows, but never received any. The bed was comfortable. Room was clean. If you want to have a shaded seat […] near the pools, be sure to arrive early. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you so much for sharing feedback of your visit to The Claremont Hotel Club & Spa. We're delighted that you enjoyed your stay and your kind acknowledgement of our historic hotel is greatly appreciated. We must apologize if the view from your guest room, however, were not all that you had expected or if any requested amenities were not delivered. Please know that your comments are very important to us and we will be certain to share them with our associates. We hope that we can welcome you back soon.
"Beautiful old-world charm, and four pools"
We had a great time with our two boys under ten. Endless pool time swapping between the four pools with periodic smart breaks for water and sunscreen mandated by the lifeguards. Rooms are lovely, well appointed and call to an earlier time. Fantastic views of SF Bay and the city, and a poolside holiday barbecue party hosted by the hotel made for a very […] special fourth of July stay.Great activities and restaurants nearby. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Whether your visit is for a holiday or any day, a stay at The Claremont Hotel Club & Spa can be a magical time. We couldn’t be happier to read your review and learn about all the activities you and your family enjoyed, both at the hotel as well as in the local area. From fun in the sun poolside to your visit to Tilden Park, it certainly seems as though you made the most of your visit. It is our hope that we have the opportunity to welcome you back to recreate your memorable visit. Thank you for your comments.
We really enjoyed our stay. There is a large pool area which had live jazz music while we were there. Later had drinks on patio of bar with a great view of the bay and San Francisco. Staff was very friendly. Room was comfortable.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you so much for taking the time to share feedback about your experience at The Claremont Hotel Club & Spa. We're delighted that you enjoyed your stay and were able to appreciate some quality time relaxing poolside, drink in hand, listening to the smooth sounds of live music. Our associates always hope to leave guests with a positive impression and will be thrilled that you found them to be so friendly. We hope to see you again soon.
"A Horrible Excuse for A Spa Hotel Experience!"
DO NOT expect to have a (4/Star - LUXURY) Spa/Hotel Experience. This place is definitly a 2.5 to 3.0 Star at best. There were so many "members of the club" using the pools and deck chairs, that we had to actually wait 30 mins. to sit. Hey, it seems to me, that if you are going to charge folks BIG $$$$ for a "luxury Spa Hotel stay, IT SHOULD NOT FEEL […] LIKE A HOLIDAY INN EXPERIENCE! HAVE A SEPERATE POOL FOR SPA GUESTS.... Your four star rating seems to be based on (GLORY YEARS IN THE 1920'S - 1950'S). ROOMS APPEAR NOT TO HAVE BEEN RENOVATED / UPDATED SINCE THE 1940's. We arrived for a one night stay on July fourth ( a major holiday), BUT there was only one person at the front desk. We stood in a very long line to check in. After finally making it to our (luxury room), we discovered it was simply a very small standard room, positioned on the second floor, at the back of the hotel, facing into SEVERAL open trash dumpsters, bushes/weeds. We did not get a snack basket, no robes or slippers as per marketing ad. We had to return to the front desk and demand a better room, robes, slippers and the promised "snack" basket. We got a basket, never got slippers, and finally got 2 robes at 8pm from a maintenance worker (after asking manager / housekeeper about 5 times.) Got home and were pretty peeved to see a charge to our visa for the basket and also an overcharge for the room. What a joke! Read moreGenuine Hotels.com guest review
"Three day stay"
This was our third stay at the Claremont Hotel. Our room was in the corner on the first floor, and as such we could hear the elevator ringing during the night. It was also smaller than I was lead to believe from the description and the price we paid. Our neighbors next door were very noisy our second night there. The water in the toilet circulated continuously […] and the handle did not work properly. They did fix it once they were notified. On the positive side, the spa experience was delightful, as was the Meritage restaurant and its staff. The Paragon was good on Friday, but marginal on Sunday, when the food was served cold and the hamburger bun was stale. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa While it seems as if you enjoyed many aspects of your stay with us, from your initial dining experience to your time in our Spa, we must apologize if you were in any way disappointed with your accommodations. Every guest room in our hotel is completely unique from the next and our associates are always happy to help in any way they can. Your comments will be shared with everyone here as we continuously strive to provide the very best. We hope you will stay with us again for an even better experience. Thank you for sharing your impressions.
"Nice view, great staff"
Staff was very experienced, attentive and accommodating.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you so much for your praise of the time you spent at The Claremont Hotel Club & Spa. Views from our property can certainly be stunning and we are thrilled you enjoyed them as well as the hospitality of our associates. We would be more than happy to welcome you back again.
"Not what it appears to be!"
We opted for the Ocean View. It was a glimpse of the ocean after looking over a filthy roof in dire need of attention. The room was not very clean (splashed of coffee in the coffee/fridge area and finger prints on the closet door). The room was an odd shape which lead me to think that other rooms were better but I heard that all were "small". The furniture […] is what I would expect from a rummage sale...Why charge $269 for a room like this? We also got slapped with a $26 resort fee-we looked-nothing but screaming kids and a camp like feel. Not a Resort and Spa! We also had to pay for parking. I am a meeting planner/hotel consultant and I would have been appalled to have a meeting there or to suggest a client go for the resort and spa. Severely out of date/needs a remodel. I could not even offer the hotel an opportunity to correct the issue with my room or dispute the charge because the front desk was always busy. I know that because I even tried to call to get our car from the valet park and the phone rang and rang. We left our room with the phone ringing on the speaker phone and schlepped our luggage...out! Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa It's disappointing when a guest leaves feeling they did not have their expectations met, nor does it reflect the high standards of service that we have set. We urge all of our guests to let us know about any concerns that arise while they are here so that we can resolve any issues immediately. As you mentioned we charge for both parking and facility fees which are outlined during the booking process, but we do apologize if this was not more clear. Our facility fees provide an exciting array of amenities and activities for our guests to take advantage of like complimentary wireless Internet, access to our Spa and pools, unlimited fitness classes are more. Your thoughtful comments will be shared with our associates to ensure that all is at its best for future stays. Thank you for sharing your opinions and thoughts.
"great property - rooms need updating"
I was excited to stay here but service could be improved. When I checked into my room I noticed my bathroom had hair on floor, sink and in shower so I called front desk. The front desk apologized and did nothing but provide me with complimentary water. I called front desk the next morning and asked to speak with house keeping manager and she came to […] my room and said no one told her about my room. Also, the fan in bathroom was broken and it was repaired. Service in restaurants were good. Friendly wait staff. Read moreGenuine Hotels.com guest review
Everything about the place is excellent except the food.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you for sharing your impression of The Claremont Hotel Club & Spa. We are truly delighted that you enjoyed the service you received during your stay as well as use of our Club facilities. Please acceopt our apologies, however, if your dining experience was not as you hoped it would be. If there is anything we could have done differently, we would love to know. It is our hope to welcome you again.
I have stayed in several great hotels and was looking forward to a return visit to the Claremont. Although there is a certain grandeur to the hotel, it has certainly seen better days. The lobby and restaurants are passable, but the room in which I stayed was dingy and had an odor. Then, there are the electrical problems. One outlet in a room, which […] clearly needed to be updated, is hardly sufficient. The bathroom was horribly small and did not include a tub. The show was miniscule. The ceiling was sloped which made it even more confining. In addition, as much as I like birds, I do not find pigeons noisily mating on the skylight (the only "window" in the room) an especially amusing activity. While enjoying a late night cocktail, I ask the bartender about a piece of wine-tasting equipment that was centrally located behind the bar. He said it had been out of service for quite some time. On the bright side, the carpark service was exceptional. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa It is always our goal to provide the highest level of service, hospitality and comfort to our guests, so it is truly disappointing to read that your stay did not exceed your expectations and that your accommodations were not as you would have wished. All guest rooms at our historic property are completely different from each other and we apologize that you were not impressed in every way. We encourage all of our guests to share how we can make their visit the best it possibly can be and it is disheartening that we were unable to do that for you while you were here, when it would have mattered the most. Thank you for your review.
Hadn't been there since 1965. Definitely a better experience. Lovely to be somewhere a little away from downtown Berkeley.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa We couldn’t ask for a lovelier review, thank you! We truly appreciate hearing from our guests and learning what they enjoy about The Claremont Hotel Club & Spa. It is a particular thrill to know you were able to come back to visit us after so many years! All of our guest rooms are completely unique, with views varying throughout. We look forward to your next visit and hope that it isn’t as long a wait as it would be our pleasure welcome you back.
"Friendly staff. Beautiful hotel. Great old charm!"
Love the architecture ! Friendly staff! Per friendly. Convenient location!Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa We love our guests! Thank you for sharing your fondness for The Claremont Hotel Club & Spa, we are thrilled that you enjoyed all that we have to offer. Located in the heart of Bear Country, UC Berkeley is just steps from our door. It would be our pleasure to see you again, and we hope it’s soon!
"Very soothing respite with great views and service"
The place is great for a Berkeley stay. The amenities and rooms are terrific for families to enjoy.Genuine Hotels.com guest review
"Maybe time for a face lift for the Claremont?"
The hotel is pretty much due for remodeling for the decor seems dated and the carpet needs to be changed. Apart from that our room was lovely even if a little smaller than I thought it would be. The bathroom was wonderful and enormous; I think it was as big as the bedroom. The staff was really attentive and helpful, parking is overpriced.Genuine Hotels.com guest review
When we arrived, we were happy that we get an upgrade to a large room with view over San Francisco. Unfortunately, the room was next to a noisy outdoor fan so we asked for another room. We immediately got a new room. But to our surprise, it was a downgrade. We cannot understand how a hotel first upgrade a guest and then downgrade. We got a small room […] with no view and with no working air-condition. We noted a bottle of champagne and chocolate in the room. We asked in the lobby about the champagne and the chocolate, and we were informed that what was in the room belong to the room. On the evening before departure, the lobby called and asked if we had a bottle of champagne in our room. We responded that we had. The hotel wanted to collect the bottle. They sent a person to do so. We told about the room changes (the upgrade and then the downgrade) and that we were told the champagne belonged to the room. The hotel asked if they could send a bottle of champagne to the room. We were of course in no mood of sharing a bottle of champagne after the discussion...... We asked in an email the hotel how they felt about all this....still no response. Guess they feel ashamed. Read moreGenuine Hotels.com guest review
A grand old hotel with a wonderful ambiance. The rooms are a little dated, but it does not take away from the charm/character. Staff was outstanding.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you so much for sharing your appreciation for The Claremont Hotel Club & Spa. Built in the early days of the Gold Rush, our historic hotel is certainly filled with the ambiance of years gone by, but certainly not short in modern convenience. We will be sure to share your kind words with everyone here! It would be our pleasure to welcome you back again.
"Excellent Hotel Experience"
Excellent hotel experience! Helpful staff; good restaurants; great spaGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you so much for your feedback! From helpful service to delicious dining and more, we couldn’t be happier to learn that you enjoyed your stay with us at The Claremont Hotel Club & Spa. We hope to welcome you back again for another excellent visit.
The exterior of the Claremont is stellar, the grounds immaculate. The lobby and common rooms are gracious and elegant. The service was excellent. Our room was not as remarkable as the rest of the public areas: standard decor and furniture, older plumbing and set up in bathroom. There were 2 of us and only 1 bathrobe, something we were looking forward […] to both luxuriating in. The advertised rates were $70.00 less than charged, d/t fees added for using the hotel grounds and equipment. Read moreGenuine Hotels.com guest review
"Disappointing older hotel needs an upgrade"
What a disappointing stay. We spent two nights over Spring break and were told there was a two-hour wait for room service coffee on Easter morning! Can you imagine not hiring enough employees to provide coffee to your guests? There weren't even enough employees to keep the hotel restaurant/bar open past 9PM. There was no complimentary coffee in the […] lobby and the hotel staff seemed rather unhappy to be working there. Ugh! Read moreGenuine Hotels.com guest review
"Great Berkeley location"
Great front desk staff Great restaurant food. Great views.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa We love our location as well! Thank you for sharing your impressions of The Claremont Hotel Club & Spa as well as your appreciation for the service you received from our associates. We must apologize if you found anything amiss with your accommodations. Or hotel maintains a strict no-smoking policy and provides an exterior designated smoking area for people who choose to smoke. It would be our pleasure to welcome you back again for another great stay!
"front desk a wasteland"
The front desk is dramatically understaffed, resulting in long waits to both make a reservation, check in, or get follow through on the requests made when checking in (we requested a crib at the front desk and evidently that request was never filed with housekeeping, so we had to call it in again and waited a long time to get anyone on the line).Genuine Hotels.com guest review
"On a String..."
The Hotel is, of course, gorgeous. But it appears as if all the money has been put into the Lobby and Spa. The rooms hint of their former glory, but are done on a Best Western budget. For example, the tiling in the bathrooms is the cheapest possible white ceramic. The lighting is poor. It just doesn't wow. The exterior of this amazing property is clearly […] in need of a makeover and shows its dirt and stains prominently. The roof needs badly to be replaced. The walk to The Club is oddly not pedestrian friendly - is a service road for club members. The Club is also in need of a refresh - needs new carpeting for example. Be careful about the surcharges at this property - we paid $50 per night over and above the rate quoted on the teaser rate on Hotels.com. All in all, there are few nice properties to choose from in the East Bay - this is the grandaddy, but sadly is not entirely impressive. Read moreGenuine Hotels.com guest review
"need for improvement"
Hotel personnel were courteous. Common areas were too often unclean...e.g. empty and dirty food containers left on tables and floors for hours; dry food between sofa and chair cushions; fabric coverings often soiled...especially in club locker room entrance area. Both fastening screws in magnifying mirror in bathroom to room were pulling loose and condition […] was not corrected despite notice. Paragon service, food and drinks were exceptional...especially view on veranda. Morning breakfast (Heritage?) sit down service and food was wonderful. Read moreGenuine Hotels.com guest review
Great health club and location.Genuine Hotels.com guest review
"Older hotel with lots of charm but..."
The location of the hotel can't be beat, and the architecture is beautiful. I had a phenomenal spa experience. However, the hotel is old and that is part of the experience. Newer hotels tend to be designed so that there is more distance between the exterior hallway and the beds, but in my room, the bed was just steps away from the door, meaning that […] any conversation in the hallway was heard clearly in my room as well. Also, my $265 room had a lovely view of the trash facility out back. I would recommend that the hotel could invest in either some landscaping to block the view with trees or shrubs, or at least keep the doors of the trash shed closed at all times so that at least it is a little less obvious. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa While we are so glad to learn you enjoyed the location and the beauty of our historic hotel, it is disappointing to learn that you were at all troubled by any other aspect of your stay with us or if sounds from outside your guestroom were of any disruption to your peace. We will be sure to share your suggestions with our management team to ensure a more positive experience for all of our guests. We hope to welcome you back again so that we have the opportunity to provide you with the type of experience you deserve, thank you for your candid feedback.
A great spa and fitness center, but the hotel in itself is in need of a large scale renovation. The rooms are small and aged.Genuine Hotels.com guest review
"Old hotel thatvis living off former glory"
Old room that is in big need of updating. Poor service: no shampoo or conditioner, or robes. Room service took forever to bring these items. great location and setting. At $350 a weekend night, this hotel is way too steep for what you get.Genuine Hotels.com guest review
Great experience when staff went out of their way to get my daughter and me onto the day spa. Thank you, Claremont!Genuine Hotels.com guest review
"Nice place to stay in Berkeley or Oakland"
The stay includes a lot of use of the gym/spa facilities which seem very nice although I didn't take advantage of them. Overall it was a fine experience, inline with the price I paid and my expectations for this level of hotel. Kind of has a fun Overlook hotel to parts of it, which I enjoyed. :-)Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa We sincerely appreciate your review of The Claremont Hotel Club & Spa. It is always our pleasure to help create a memorable experience for our guests and we are thrilled to have met your expectations. Next time, be sure to take advantage of our Club and Spa facilities, you will not be disappointed! It would be our pleasure to welcome you back again.
"my first choice"
comforting and the spa facilities are great quiet with a beautiful view of the bay areaGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you for your lovely review of The Claremont Hotel, Club & Spa! Did you know Vogue, Elle and Shape Magazines have named our Spa as one of the ten best of its kind in the country? From comfortable, peaceful accommodations to your appreciation of the views, we love knowing you enjoyed such a positive experience. We hope to see you again soon.
We stayed for 1 night for a last minute romantic getaway during the week. We upgraded from a standard room to a room with a bay view (the "hillside view" is actually a view of the roof and loud generators). It had a standard tub-shower combo, 2 sink vanity, and a comfortable king bed (but not a comfortable as the foam mattress we have at home). You […] get free access to the club as part of your stay including pool, huge hot tub, workout room, steam room, tennis. The spa was too expensive for me so I never even looked in but the pictures looked very nice. I think you get access to the spa with your room too, and only pay for the services. We ate at the Paragon which was a little overpriced for American comfort food. Service was very good. Parking was just over $20 with in and out privleges but if you like to walk, you can get to campus, the famous Telegraph ave. walking. Plenty of restaurants and shops within walking distance. We walked on a residential street and a friendly home owner let us pick his oranges. All in all, I'd stay again. Not for the room, but for the access to club and spa and the location. If you really want a view, you'd probably have to pay more for a better room. Read moreGenuine Hotels.com guest review
"Very high class nickled-and-dimed"
So, if a guest gets 15 minutes to allow a drop-off and run-in before parking fees obtain, how much should a minute extra cost? $8.00? And this on a 4-day hotel bill well of $850--with one of those mystery charges that the Attorney General just warned hotels about? It's classy and old-classy. Great pictures from 100 years ago. But, worse than the airlines, […] they stuff charges onto every natural event. Read moreGenuine Hotels.com guest review
"spacious and elegant"
I was on a trip with my family, two adults and two teens. We were in the hotel for 5 nights. We stayed in a regular room w/ two doubles and a roll-a-way. The high ceilings, gracious public spaces and large closet made this actually work. We didn't eat in the restaurant but enjoyed several nearby restaurants. the Club and Spa are wonderful. And the service […] was top notch. I would definitely come back. Read moreGenuine Hotels.com guest review
I went with friends for a girls weekend and we had a great time! The hotel was beautiful and without exception the staff was warm, friendly and very hospitable. The only very minor issues were--since 3 of us shared a room there weren't enough electrical outlets---a power strip on the desk like some hotels have would have been great. And, light from […] the hallway spilled through around the door to hallway so we couldn't make the room really dark for sleeping. Read moreGenuine Hotels.com guest review
"Very classy and worth the stay"
Overall the Claremont is a great hotel. The staff was courteous and professional. It is a classic, beautiful hotel with gorgeous interiors. The room was very nice albeit a bit small for the price and did show its age. The walls are also very thin and I felt as if I could hear other rooms pretty clearly. Still, it is a very nice hotel and I would absolutely […] stay there again. Read moreGenuine Hotels.com guest review
Enjoyed the beautiful architecture and grand scale of the lobby, bar restaurants. Made me feel rich. Service was flawless. Efficient, warm, polite and full of solutions to my small problems. Enjoyed the hotel's emphasis on its historic past. I had a "classic" room, which I found large and comfortable. Never felt skimped.Genuine Hotels.com guest review
"Excellent quality and dog friendly"
I have stayed here 20-25 times since 1982 and the service, cleanliness and quality have always been good, but have improved remarkably over the past 3 years. The service and staff, particularly including housekeeping staff, are as good as I've experienced in any 5 star hotel anywhere in the world. The location and views are world class and I usually […] choose to stay here if I'm in the Bay Area. I've recently been in San Francisco on short business trips and for convenience have stayed at the JW Marriott, the Fairmont and The Palace. None of them compare favorably to The Claremont. It is definitely worth paying extra for a Bay view room (165 and 265 are especially good). The hotel is truly dog friendly and my dogs enjoy their stays as much as we do ours. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Exceptional guest service is our top priority as we hope to create a memorable experience for all our guests. We are so delighted to hear that you enjoyed the service and attention to detail you deserve during your recent stay and through the years! Knowing that you found our associates to be some of the best you have found in the world is truly an amazing compliment. As you mentioned, our four legged friends are also welcome guests and it is great to know that they enjoyed their stay! Thank you for your review of The Claremont Hotel Club & Spa, we look forward to your return.
"Remnants of the Great Gatsby"
This is an old, classic hotel originally opened in 1915. The basic structure of the building, the registration desk, the rooms, and the Meritage Restaurant/Bar are a reflection of those times. If you are into contemporary, modern facilities, this place is not for you. But if you want to immerse yourself in old, traditional, classic resort hotels, check […] this place out. Read moreGenuine Hotels.com guest review
"Great hotel overall"
Overall experience was unforgettable, staff was extremely friendly and helpful. Room cleanliness was impeccable. The only issue in the room was the bathroom door didn't close all the way possibly because the door frame was not centered, otherwise, I would give the hotel a 5Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa It is always our desire to provide our guests with a memorable, positive experience and we truly appreciate knowing that you enjoy such a great stay with us! Your kind words will be shared with everyone here. We must apologize, however, if you experienced any issues with the door to the bath. Please know that our associates are always available to help and we will be sure to share your comments with our maintenance team. Thank you for your review of The Claremont Hotel Club & Spa, we would love to see you again!
It was great ,beautiful old hotel that has been updated,great place to stayGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Built in the early 1900’s, our hotel has quite an abundant history! Thank you for taking the time to share your thoughts regarding your stay with us at The Claremont Hotel club & Spa. As you mentioned, we are located with any easy distance to all that makes Berkeley such a great community as well as an easy drive to the airport. We are so glad you enjoyed your time and hope to welcome you again.
Really liked the feel, it is charming and historical and a happy place. In my one night I didn't get to sample all the offerings, but the Paragon restaurant was nice.Genuine Hotels.com guest review
"Could be so much better"
When you approach The Claremont, you're immediately confronted with the massive facade and just KNOW that you're going to be in for the time of your life. Well, not entirely. The staff was nice and helpful, I have no complaints there. The hotel overall is quite nice, and it's interesting to see the photos of the hotel through the ages. Nice touches […] there. My room (a corner suite facing SF), was nice overall, but wasn't nearly as pleasant as it looked at first glance. First, the room smelled vaguely of smoke. I couldn't determine if it used to be a smoking room (and I requested non-smoking), so that was a little annoying to say the least. It wasn't so bad that it was unbearable, but it was bad enough to notice, and my clothes needed some air once I left the room to get the scent out. Each room has temperature control and while I could make the room warmer with that, it never really maintained a comfortable temperature. If the heat was on, it was fine, then as soon as the heat turned off it would take all of 5 minutes for the room to feel cold again. As I left the next day I left the Privacy sign on the door, but returned to my room fo find that the sign had been ignored and my room (unnecessarily) cleaned. What's the point of a sign if it's not going to be respected? Again, these aren't dealbreakers necessarily. Claremont is nice and has a lot of charm. But the overall experience I had was far from perfect. I'd stay there again, but I'd temper my expectations. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa We can't help but feel disappointed that we were not able to exceed your expectations in every way. While it is great to read that you enjoyed the old-world charm of our historic property, your ultimate comfort is of utmost importance and we always urge guests to let us know what we can do to make their stay a more enjoyable experience. It is truly regrettable that we were unable to do so for you while you were here. Thank you for your feedback. We hope that we can fully impress you with all that we have to offer for your next visit.
While the Claremont is beautiful from the outside, the rooms and hallways are in serious need of renovation. The first room they gave me smelled like urine. Even a 1/2 bottle of Febreeze didn't help. I called and was switched to a bigger room with a better view and less of a smell. You should know that they stop serving breakfast on Sunday at 9:30 so […] you can either grab some items from the bar or wait until the big brunch. Read moreGenuine Hotels.com guest review
Not a bad place. Maybe a little over priced. Food was good and the bar is nice. Very good service. I would stray there again.Genuine Hotels.com guest review
"Nice way to spend a birthday."
We had a fine visit. We had a bay view, which was lovely. Comfortable bed, although the tv was to the side (so as to not block the view!) which was a little uncomfortable. Amenities are good, but you pay to stay at the Claremont. If I could have stayed another day I probably could have taken advantage of the spa, etc., but we didn't have time so it's […] not worth buying the extra package. Within easy distance of all our favorite Berkeley places. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you for sharing your appreciation for The Claremont Hotel Club & Spa. We are elated that you enjoyed not only your comfortable accommodations but also our amazing location, close to all of the best that Berkeley has to offer. Our spa experience is wonderful treat and should not be missed, we hope you have the opportunity to enjoy it soon! Your recent stay reflects the type of experience we hope everyone will have when visiting us and hope to welcome you back again soon.
"Ideal weekend getaway"
Everyone was extremely helpful and personable. I would love to returnGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa The Claremont Hotel Club & Spa is truly the perfect place for a weekend getaway and we couldn’t be happier to read that you agree! Did you know Vogue, Elle and Shape Magazines have named our Spa as one of the ten best of its kind in the country? Our associates love to provide a memorable experience for all of our guests and will be so happy to know you found them to be so helpful and personable. We do hope you will return soon, as it would be our pleasure to welcome you again.
"VIEWS to die for, dated rooms"
Amazing setting, with views of the whole bay. Great pool, tennis courts, with stunning views. The rooms are a bit dated, with heavy drapery, long hallways punctuated by a few random antiques. Great value for the money, but it could use a face lift.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you for sharing your impressions of The Claremont Hotel Club & Spa. We couldn’t be more delighted that you enjoyed your time with us and found the views to be, as you put it, to die for! Did you know that our hotel dates all the way back to the early days of the Gold Rush? Our décor echoes the romantic history that it is so well known for. It would be our pleasure to welcome you back again.
It used to be an amazing place,I have stayed there many times. Now I found it very expensive ,dirty dishes left in the halls overnight and longer not picked up by room service. Also they took the mini bars out of the room,no vending machines so if I want a soda had to order through room service,what a rip off!!!!Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa While we love to know you enjoy your location and pool areas, it is certainly regrettable to learn that your entire stay was not as positive. Attention to detail is always important to all of us and we do apologize if there were any dishes remaining in the hall from room service orders. If there is anything that we can do to make a stay more comfortable, our associates are always available and we regret not being able to provide you with a better impression while you were here, when it would have mattered the most. It is our hope that we can welcome you back again to provide you with the experience you deserve. Thank you.
"Elegant vacation for large family"
We had four rooms, with family members ranging in age from 2 to 70, and we all had a great time. The gym is good, rooms are good, and the staff was great . We loved the overall historic but up to date feel.Genuine Expedia guest review
Response by The Claremont Hotel Club & Spa Thank you for such a lovely review. A getaway trip with extended family can be such a treat and we couldn’t be happier that you spent it with us. From our fitness facilities to your guestroom accommodations it seems as though you were able to enjoy much of what we have to offer. Built in the early days of the Gold Rush, our resort is certainly not short on history but also provides comforts and more modern touches to create a luxurious experience. It is our hope that we can welcome you back again to The Claremont Hotel Club and Spa!
"Not up to the levels of past years"
I have been staying at the Claremont for years. I am there three or four times a year. I must say that the last year or so there has been a marked decline in service. No one at the front to help when I pull up, no bellman otherwise anywhere in sight, the parking exit unattended, things breaking, a short-staffed front desk, etc., etc. What is going on? […] They can do better. This is an East Bay classic and they need to mind their knitting a little more and get back to the hight standards they used to have. Dare I say it is getting tired? The Claremont is a treasure and should be managed as such. Read moreGenuine Expedia guest review
Response by The Claremont Hotel Club & Spa We always appreciate hearing from our guests, however it is regrettable that your recent impressions while staying with us have fallen shy of your expectations. Providing the very best in service is of utmost importance to everyone here and it is with deep regret that we learn that your stay was anything less. We encourage our guests to share any concerns they might have during their visit so we can tend to any issues and create a better experience. Thank you for your feedback.
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