"Air conditioning didn't work good"
ask to have a room change because the room was to hot and the air conditioning was working right, They said they could put me in a small room that the bed folds up into the wall? I told them thats not what I paid for and they said sorry that all we can do. Didn't have a maintenence man to work on air conditioning and didn't have him fix it the next […] day now that how you win a customer over. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for taking the time to provide us with feedback regarding your stay with us. I am sorry to hear that the air conditioning in your room did not work well. We do our very best to make sure all of our rooms are in excellent condition with all items working properly. I can assure you that problems with the heating and cooling system are not a normal occurrence and I have shared your comments with our engineering team. When challenges do arise late in the evening it can be hard for us to fully correct what is broken. We do our very best to not move our guests and if we do have to make a change to a room we do our very best to make sure the accommodation is similar. Unfortunately sometimes due to high occupancies we are not able to do this. Please know that we do take guest satisfaction very seriously and again, I will be sharing your comments with my front office team to ensure we use this as an opportunity to improve. Again, thank you for sharing your experience Best regards, Jennifer Richards
"Dining leaves a lot to be desired"
The hotel is fine, clean enough and rooms quiet and comfortable though bathrooms a bit small. The "dining" room, however, is bad news. Not very big and terrible service. Food is decent if you can get someone to take your order. Not enough staff.Genuine Hotels.com guest review
This hotel was advertised as the "host" hotel for Mecum's Auctions on Mecum's website and at an advertised rate - when we checked in, the desk staff had no idea what we were talking about and then proceeded to charge us their standard rate.Genuine Expedia guest review
"Had a great stay"
Had a great stay, but breakfast was not very good.Genuine Expedia guest review
"Hotel Rooms Need To Remodeling"
Service was great. Hotel rooms themselves needed looked old. Fresh coat of paint and some remodeling would make a big difference. Rooms were clean. Good enough work out room, Location had easy access to the interstate.Genuine Hotels.com guest review
"Good but . . ."
Room was very nice. Convenient location. Cons: parking is lousy and no entrance in back where we needed to park. And when we returned to room mid morning housekeeping already in the room. Awkward because they didn't speak EnglishGenuine Hotels.com guest review
Response by Hilton Indianapolis North We appreciate you taking the time to post a review of your experience at our hotel. While I am pleased to learn that you did enjoy the accommodations it sounds as though you joined us on what was an extremely busy night. As I am sure you noticed we do have ample parking around the perimeter of the building with two additional entrances on each end. Unfortunately from time to time we do have larger groups in our meeting space that can take up a lot of our spaces which requires us to over flow to the back lot. I apologize for the inconvenience but can assure you that it is not a regular occurrence. In regards to the cleaning of your room, we do try to get into the rooms as early as possible so that when guests return they return to a freshly made room. We are always happy to accommodate cleaning schedule requests should guests prefer to specify. These arrangements can be made directly with our front desk for your convenience. Again, we appreciate you providing us with feedback on your experience and hope that you will choose to stay with us again in the future. Best regards, Jennifer Richards
"good hotel experience"
All was nice. Service was prompt. Room was clean & comfortable. The seminar room was a bit chilly & lunch in the hotel was very slow but very good. I would stay again.Genuine Hotels.com guest review
a) The reservation was bed n breakfast for 2 adults + 2 kids. They had two twin beds, but charged breakfast for kids ($10 per kid, per day) b) Poor facilities -- the ceiling tile had fallen off, beds were narrow, the door had a gap under it -- so we could hear everything from the corridors. A notch above super 8, certainly not 4 star material...Genuine Expedia guest review
Response by Hilton Indianapolis North We appreciate you providing us feedback regarding your recent stay with us. I am sorry to hear that you did not enjoy your accommodations at the hotel. While I can understand that the bedding options may have appeared to be smaller than they are, our rooms with two beds do feature standard double sized beds. It can be a bit tight to accommodate a family of 4 depending on the age of your children. If you choose to stay with us again and we hope that you will, we do have some suites that have two double beds as well as an added pull out sofa bed that might provide you with better sleeping arrangements. Thank you for providing the feedback as well concerning breakfast. All of our breakfast packages do include breakfast only for two however your comments have given us something to think about and will look into perhaps adding a family bed and breakfast package to our offerings. Thank you for the feedback as we always welcome finding new ways to improve the services that we provide Best regards, Jennifer Richards
"Comfortable stay with nice location"
The hotel location is good (around 20 min from downtown and near mall). Overall facilities and conditions were good and price was fair.Genuine Expedia guest review
"Want to sleep on a trundle bed?"
Desk staff attempted to give us a conference room with a trundle bed, claiming our reserved king room was unavailable. After a great deal of arguement, they finally contacted a manager who corrected the situation, finding a kong bed room.Genuine Expedia guest review
Response by Hilton Indianapolis North Thank you for taking the time to post a review of your recent stay with us. I apologize that we were not initially able to accommodate the request for a king bed as requested. We do our very best to honor all bed type requests but from time to time due to unforeseen circumstances we do need to use one of the two rooms that we have that have Murphy beds. I am sorry that it happened on a day that you were visiting us but am pleased to know that we were able to accommodate you. Thank you for sharing your feedback and we hope that you will consider staying with us in the future. Best regards, Jennifer Richards
Everything was fine except I feel the hotel is ready for a uplift. Very clean and cozy though.Genuine Hotels.com guest review
It was good. The hotel needs a little updating. Perhaps new mattresses and an updated elevator. Otherwise everything was fine.Genuine Hotels.com guest review
"Great hotel with reasonable rate"
Very calm and friendly staff..Genuine Hotels.com guest review
"Nice hotel close to Castleton mall"
Great staff and experience would stay there again.Genuine Expedia guest review
"close to freeway access and good location"
Service was wonderful - staff was always friendly and accommodating. The breakfast is delicious. Overall the hotel is clean with good amenities. There is limited parking in front. Although there is plenty of parking on the sides and back of hotel, if you don't get anything up front expect to walk. I had a small leak in the bathroom sink. Floor was stained […] from it. Also, they need to clean their fabric arm chairs - very dirty. Read moreGenuine Hotels.com guest review
It was a great location and great hotel. The first night people got loud in the hallway but I called the front desk and it was taken care of immediately. Lots to do in the area. Would definitely recommend staying here.Genuine Hotels.com guest review
Excellent accommodations for the price.Genuine Hotels.com guest review
"Great location for activities around Castleton"
This Hilton is almost on the Community North Hospital property. It has lots of amenities, but free internet wasn't one of them, unfortunately. Room was super spacious, linens and towels were lovely, and the room was very quiet, especially given all the special events going on the weekend we were there--a reunion and at least 2 weddings. We stayed there […] due to a great special discount, and would definitely return if the price were (again) right. Read moreGenuine Hotels.com guest review
Great staff! We stayed one night while visiting family in Indy and everyone was very helpful and friendly.Genuine Expedia guest review
"easy to find,close to nice shopping"
Hotel staff very pleasant, we had some very loud guests staying next door asked in the a.m. if they were staying the following night because we were and she said yes told her about the noise and she asked us if we would like to change rooms thought that was very nice.Genuine Expedia guest review
Response by Hilton Indianapolis North Good Day, Thank you so much for taking the time to provide us with your feedback from your recent stay. We are please to hear that your experience was satisfactory. We do apologize for the noise and drain issues you experienced. We look forward to serving you again in the future. Regards, Caleb F.
"Nice hotel but not upto mark of Hilton."
I stayed here with my wife and 4 year old child. The receptionist assigned us a room on 5th floor, extreme opposite end of elevators, the entire floor smells cigarettes, the walk from elevator till room was horrible due to smell. the rooms are not as expected as brand Hilton. The money I paid versus the standard of stay was far less when compare to […] some roadside motel with half the cost. Felt nothing like brand Hilton Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for all the feedback regarding your recent stay. I would like to apologize for not meeting your expectations. We strive to provide the best accomodations and service possible to all of our guests at all time and feel terrible when we fall short. Again, thank you for your comments. Sincerely, Caleb F.
"Stay at Hilton North"
Even though there were quite a few people staying for weddings, the noise was tempered by bed time. Enjoyed the buffet breakfast - quite nice!!!Genuine Hotels.com guest review
i was very disappointed that we had to pay for wifi and there was no complimentary breakfast. the bathroom was small and only had 2 sets of towels, there were 3 of us. plus the pullout couch was a single, which would have been fine if we had a child, we had 3 ADULTS.Genuine Hotels.com guest review
Response by Hilton Indianapolis North Thank you for taking the time to post a review of your stay at the hotel. I am sorry to hear that you were disappointed in your accommodations and the charge for use of our WiFi services. As a hotel we want all of our guests to leave having a positive impression of our product and services. As a standard rule we do provide 3 sets of towels in rooms that have a pull out sofa bed, so this was an oversight on our part. I have shared your comment with the team so that we can make sure that we are double checking this amenity in the future as we inspect the room. As for the WiFi services, this is a feature that Hilton Hotels do charge for however we do offer several packages that you might be interested in for future stays that do include internet and some include breakfast as well. Again, thank you for sharing your feedback with us so that we can continue to improve Best regards, Jennifer Richards General Manager
"Nice for what we paid"
We got a king-sized regular room for 40%, so paid about $90 with tax (that included two vouchers for breakfast). The hotel was nice and clean, as was the room. The room was nice and comfortable although not very big (plus, we like our room to be cool so set the thermostat at 66 before going to bed; it reset itself to 70 in the middle of the night so […] we both woke up hot the next morning). The bed and pillows were very comfortable and the breakfast was great, but I definitely would not have paid the normal $140+ for this room. $90 was perfect for what we got. Read moreGenuine Hotels.com guest review
The hotel had a very nice brunch the next morning. It's an easy place to get to.Genuine Hotels.com guest review
"Nice hotel close to shopping"
Had a good experience at the hotel, was in town for anniversary and concert, no complaints.Genuine Expedia guest review
Was a nice hotel. Only thing the air wasnt the best in our room. And I think to charge $14.99 for a breakfast buffet is a bit much. It wasnt any better than hotels I have stayed where u get it free for all that stay in room. But would stay there again.Genuine Hotels.com guest review
"Great Place to Stop for a relaxing night"
Very comfortable beds and a clean room. The food was great and most of the staff was friendly. The bartender/Waiter (male) was not very personable and made us feel like we were inconveniencing him. I would stop and stay again in the future. Great location in what seems to be a safe area. Pool area was clean and the kids had fun.Genuine Hotels.com guest review
The Hilton was amazing. Went to Indy for business and the hilton provided a wonderful place to relax the night before ! Definitely would recommend.Genuine Hotels.com guest review
"Nice hotel not too far from The Children's Museum"
It was a nice place to stay for a night. Only complaint is we reserved a room with a king size bed with a pull out couch and when we checked in they confirmed that and when we got to the room there wasn't a pull out. My husband went down to the desk to ask about it and the sales clerk said they had already sold out of all the kings with pull outs, which […] is irritating because the sales clerk didn't say they were all sold out. To compensate the manager sent up at roll away and gave us coupons for free buffet breakfast. Read moreGenuine Expedia guest review
Room was very clean and tastefully decorated! Bed was to die for so comfortable! Had a great stay!Genuine Expedia guest review
Friendly, helpful staff. Comfortable bed, clean room, quiet.Genuine Expedia guest review
"Nice hotel and conference center."
Very nice comfortable room and bed. Everything's very accessible. Great location on NW Indy.Genuine Expedia guest review
"for price it was excellent"
I paid a pretty low rate (on special) for a room here to take my kids swimming...the room is a little small, but overall for price it was clean, beds were comfortable, bathroom was fine...we ordered dessert through room service-it took a lot longer than I would have liked (about 20-30 minutes over what I was quoted) but, dessert was FANTASTIC! Pool […] was nice (although not heated very well) my only major complaint was the breakfast buffett that is 14.99 per adult....uh, it was horrible. No variety. For 14.99 there should be a lot of choices and the food should not be old. So do not do breakfast buffet, but overall if you can get a good price I recommend it. Read moreGenuine Hotels.com guest review
"Worth the short drive to downtown Indy"
Stay was amazing. The breakfast was the best! We plan on staying again in the future.Genuine Hotels.com guest review
Didn't seem up to snuff for a HiltonGenuine Hotels.com guest review
"Helpful and friendly!"
Hotel staff was helpful with directions and the room service was wonderful!! The gentleman that brought the room service was wonderful. He interacted with my boys (6,4, and 2) and even brought them back chocolate milk in their own cups! A+Genuine Expedia guest review
"Overall good experience"
I wouldn't have any reservations about making reservations there again!Genuine Hotels.com guest review
Me and wife spent only 1 night but it was very comfortable. The location was perfect. Very convenient. Nice Hotel!Genuine Hotels.com guest review
"Not the greatest especially for a Hilton"
The first room I was given had a messed up door. You couldn't open it and they were aware they had a door with a problem. So...tired from working all day, driving 2 hours and arriving at 10 pm, I had to go back downstairs to change my key and rooms. Then, the bed had "something" on the sheets which we had to deal with and the bed itself WAS NOT comfortable. […] I couldn't wait for morning to come to get the next day over with and go home. Won't be staying here again. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Good day and thank you for posting your feedback for our hotel, we greatly appreciate all the comments provided. We do apologize for not exceeding your expectations at out our hotel and amongst the Hilton brand. We have already shared your comments and concerns with our teams for improvements. Once again thank you for providing us with your feedback. Caleb F.
Excellent service in the dining room!!Genuine Hotels.com guest review
Worst stay at hilton I've ever encountered! Dirty dishes left outside our hotel room door so you could see it as you arrived to your room. Air didn't work it was extremely hot the whole time bathroom & bed wasn't clean! I would never stay here again!Genuine Hotels.com guest review
Response by Hilton Indianapolis North Thank you for taking the time to share a review of your experience at the hotel. We take great pride in the cleanliness of the hotel and I apologize that we did not live up to our own high standards. We will certainly be reviewing our processes with our team members to ensure that occurrences such as this do not occur in the future. We appreciate you taking the time to let us know how as that is the only way we can improve. Best regards, Jennifer Richards
"Did not have King Size bed as reserved."
Upon check-in I was told there were no more king size beds left. I had just confirmed a few hours prior. On our first day, we left the room around noon. I called the desk to let them know maid service could come in and do our room. We got back to the room around 9:00 pm and no maid service had occurred. I called the front desk and they brought up clean […] towels for us. All in all a less than average stay for us. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North We appreciate you taking the time to post a review about your recent experience at the hotel. I can assure you that your experience is not reflective of the normal level of service we have at the hotel and I have already reviewed y our comments with the team. While we do our very best to ensure that all of our guests receive the room that they desire upon check in, sadly sometimes due to unforeseen circumstances that is not possible. I apologize that we were not able to fulfill your request on this visit. In regards to the cleanliness of your room I can again assure you that we have already shared your comments with our Housekeeping team. It is certainly our standard to clean all guest rooms daily unless otherwise requested. It is helpful for us to get feedback such as this so that we can go back and review our processes to ensure that we do not have a re-occurrence of this in the future. Again, we apologize for not providing you with the experience we are none for as a Hilton and thank you for providing us this valuable feedback. Jennifer Richards General Manager
great. we arrived late and left early. breakfast was very good. room was comforable and clean. they did not have decaf coffee in lobby when we were checking out. i went to pull my car around and by the time i got to front door the person behind the desk got me a decaf. it is the little things that count. i will be back with my familyGenuine Hotels.com guest review
"Nice comfortable hotel. Nothing special..."
Was in town to attend NCAA Basketball tournament that was at Lucas Oil Stadium about 20 miles away by freeway. Room was clean and comfortable. Staff was friendly. No complaints. Not a high end type of property, but it was fine. Convenient right off the freeway.Genuine Hotels.com guest review
"The carpet in the room was a bit dirty"
The evening front desk people was not very helpful. I met the manager of housekeeping, he was very informative, and listen, very nice manGenuine Expedia guest review
This is the second time I have stayed in this location. It's great. The staff is very friendly.Genuine Hotels.com guest review
"Hotel close to great shopping and restaurants."
We stay in this hotel about once a month and like the area location.Genuine Expedia guest review
Response by Hilton Indianapolis North Thank you for taking the time to post a review of the hotel! We are delighted to hear that you enjoy staying with us and we appreciate your loyalty. Best regards, Jennifer Richards General Manager
"Safe and Sound"
I booked this room for my wife who had to go to a funeral. She had to go alone on this trip. Being close to a big city and being far from home is always a concern for a lone woman. She told me how safe she felt there. There were employees everywhere helping her at every turn. People helped her get her luggage out of her car and up to her room. They […] would not even accept a tip from her. She said how very nice the hotel and staff were. She forgot her credit card at the bar and the bar tender took it to her room. When she went to leave, the house keeping staff saw her and radioed for someone to help her get her luggage from the lobby to her car. The hotel room was so nice and clean. We usually take the comforters off beds in hotel rooms and toss them on the floor because they don't seem so great. She said the comforter was very nice and she actually kept it on the bed. My wife was very pleased with this hotel. I am a member of Hilton's rewards program. I called to ask if she could get an early check in because of the funeral home viewing time. They were fully booked due to "March Madness." What surprised me was that they could not match the same rate I got on Expedia's website. Expedia showed the room being on a 45% sale, and it really was. The Expedia rate was the best out there. Thanks Expedia! I really want to thank the staff at Hilton for being so nice and helpful to my wife who felt safe and sound during her stay there. Read moreGenuine Expedia guest review
"Nice clean hotel"
Just needs more front lot parking. . Coming back to the hotel and having to park out back and walk twice as far to the elevator was not a nice surprise.Genuine Hotels.com guest review
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