"Didn"t want to leave!"
Loved the rooms as well as the staff!!Genuine Hotels.com guest review
The room was very nice. Staff was very friendly. Went out of their way to make sure I had everything I needed.Genuine Hotels.com guest review
The hotel was very nice and clean. We felt comfortable and the check in people were very friendly and full of helpful information!Genuine Hotels.com guest review
My wife and I stayed here after a concert at Bankers Life Fieldhouse in downtown Indy. My biggest complaint was that Hotels.com had it listed as 10 miles from where we currently was, but after we booked and started we found it was closer to 20 miles. Overall though the hotel was nice and the workers were friendly even at midnight when we checked in. […] We didn't eat the breakfast but rather chose to sleep late then check out. The rooms were quiet and the blackout curtains were nice. We would stay here again as the price was very reasonable for what you receive. Read moreGenuine Hotels.com guest review
I really enjoy my comfort and enjoyment . I will come back soon.Genuine Hotels.com guest review
"very nice hotel"
Nice place to stay i was very happy with price and locationGenuine Hotels.com guest review
"Satisfied family of 4!"
We got a good deal for booking a room the day before we arrived. Check-in was quick & easy. The front desk employee was helpful in printing directions for me & answered my questions about local attractions. Traveling with a toddler & preschooler isn't always easy but the room was comfortable & located close to the elevator which made it easier for our […] kids. The only minor downside was that the chair in our room had a lot of wear & tear and there was 1 piece of garbage left under the foot of the bed from a prior guest. Not a deal breaker just something I noticed. I would recommend this hotel for an overnight visit. Read moreGenuine Hotels.com guest review
"Everything was great!"
The only complaint I can possibly think of is that the bathroom was a little small. Otherwise, everything was perfect, including staff, food, surrounding area, and all amenities.Genuine Hotels.com guest review
"Older hotel, clean & updated"
Exceptionally clean room and bathroom. Hotel staff gave us a corkscrew to borrow since we forgot to bring one from home.Genuine Expedia guest review
Place was real clean. Great costumer service I loved staying there #hilton ill b back for sure especially with the rates I found on hotel s . ComGenuine Hotels.com guest review
"Quick weekend stay"
Overall, it was fine. The entire building and the individual rooms could probably use some updating/remodeling. Our bathtub did not drain well, and we had to stand in a couple inches of water while showering. On the positive side, Cindy, the bartender/room service person was fabulous. She had a great personality and was extremely friendly.Genuine Hotels.com guest review
Room was nice. Staff was very pleasant. Did not like pillows. They need to replace them.Genuine Hotels.com guest review
"great location and wonderful breakfast buffet."
great location and wonderful breakfast buffet. Hotel needs a little refresh. Some of the carpets and furniture are a little threadbare for a Hilton. Nothing terrible but it does seem a little worn from use. Other that that it was agood stay.Genuine Expedia guest review
Décor was very outdated, we stayed in a suite and it was more like a Motel 6. Very disappointing. Room was not ready upon arrival. Had to sit and wait. First day there our breakfast and coffee never arrived. We were told the staff was late coming in. Second day was told at the front desk in front of other guests that my CC was declined and that my key […] would not be renewed and that incidentals were not covered. Adter calling my bank it was an error on the hotels part, my card was fine. I was humiliated. Shower stained yellow. No toilet paper. Air broke. Food was HORRIBLE. Pool is stained black. NOT A 2 STAR HOTEL at best!!! Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for taking the time to write a review about your perception of the hotel. While I am disappointed to hear that you did not enjoy your visit I am pleased to report that we too have recognized that some of our areas are in need of a refresh and we have begun that process. It is our intention to always provide a clean and well maintained process and we strive very hard to do so. I have shared your comments with our operational team as well so that we can use them to improve moving forward. Again, thank you for taking time to provide this review
"Great location near restaurants; close to downtown"
My stay was great.Genuine Hotels.com guest review
"Everyone was extremely nice"
Parking was close and well lighted Nice pool Great food in grillGenuine Expedia guest review
"Ok hotel nothing special"
The hotel was clean and room was ok the bathroom was terrible and light switch had problems and the breakfast was terrible and way over price never staying at another Hilton ever againGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for providing feedback regarding your experience at the hotel. It is nice to hear that you had a clean and comfortable room. We take all customer reviews very seriously and can assure you we will review both our breakfast buffet quality as well as pricing to make sure that we meet the expectations for our future guests. Quality is of great concern to us so this feedback is very helpful to ensure we are always at our best. Again, thank you for providing your feedback
"Quick trip to Indy"
Hotel had a pretty lobby, elevator was slow and made a grinding noise, we were afraid to ride it so took the stairs. They were dirty. No ice maker on 6th floor. We were put on the 6th floor, probably should have requested a lower floor, our fault. beds were comfortable, bathroom was very small. The Rooms had adjoining doors, and our neighbors were making […] VERY loud noises for about 10 minutes around 11:30 pm, kind of embarrassing since I had my 14 year old daughter with me. No free WIFI, should have checked that out before I booked my stay. Most hotels offer free WIFI especially if your are staying in a Hilton hotel and you are a Hilton Honors member. I probably won't stay there anymore. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for providing feedback regarding your experience at the hotel. I am pleased to learn that your overall impression of the guest room was good. I apologize that the neighbors next to you were not as quite as they could have been. As I am sure you recognize that is hard to control but we do our best to make sure that we address the concerns as we learn of them. I am also happy to report that we recognized that the stairwells were in need of a fresh coat of paint and we have already addressed that concern. Thank you again for providing such great detail about your experience
"A great stay."
We thoroughly enjoyed our stay. Staff was fantastic, room was quiet. Couldn't ask for anything better.Genuine Expedia guest review
"Nice for the price"
The hotel room was very nice and spacious. The bed was very comfortable and the staff was helpful and polite. This was the first time I ordered room service, and although it was delicious I probably would avoid room service in the future because the price was a little too high.Genuine Hotels.com guest review
Just an overnight stay so did not really experience much about the hotel. What I did notice was nice and clean.Genuine Hotels.com guest review
"average place to stay"
Because I asked for senior rate, they automatically place us in a handicapped room, which I did not request. The bathroom had a tile missing and the repaired epoxy on the bathtub did not look very professional. Bottom half of bathroom wall tiles did not look clean - you could tell the difference from the grout up top compared to the grout near the tub. […] Would only stay at this hotel again if nothing else was available. Read moreGenuine Hotels.com guest review
"My experience was HORRIBLE"
The expeirence that I had this past weekend, was very disturbing for it to be a Hilton Properties. The outside of the hotel looked very nice, the main lobby when you walked it was okay, seemed to have a lot of meeting areas, but the furniture in the lobby of the hotel, was something that you would see at a hotel liquidation sale. The carpeting on the […] hotel was dirty. When we arrived in our room, I was very disappointed on the room, the room looked to be out of a hotel 6 or motel magazine. I was not wowed at all. I have stayed at the Drury Hotel & Suties across the street before, and loved the rooms a whole lot better. The room was outdated wasnt cleaned throughly at all. Just not a good experince at all Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for taking the time to write a review about your perception of the hotel. While I am disappointed to hear that you did not enjoy your visit I am pleased to report that we too have recognized that some of our areas are in need of a refresh and we have begun that process. It is our intention to always provide a clean and well maintained process and we strive very hard to do so. I hope that knowing this you would consider staying with us again in the future as we continue to improve.
"rude front desk"
I did not enjoy my stay rude guy at front check in late at night breakfast not free rooms not as nice for what I expected from A hilton not as nice as other top namesGenuine Hotels.com guest review
Response by Hilton Indianapolis North Thank you for taking the time to post your comments about your recent stay tat the hotel. I am very sorry to hear that the team was not welcoming as you arrived. I can assure you that we take great pride in the level of service we provide at the hotel and the welcome that you received is not reflective of our normal service. We recognize that many guests do enjoy having breakfast when they stay. We do offer a range of packages that include this option should you choose to stay with us in the future. We are always looking for ways to improve, so again we thank you for your valuable feedback.
The hotel was great other than the fact that my truck was broken into while it was parked in front of the hotel under a light pole. I think security could do a better job of policing the parking lot.Genuine Hotels.com guest review
"good value central location"
enjoyed my stay- will stay there again. The pool was nice and the breakfast buffet was well worth the extra $8 charged to the room per night.Genuine Expedia guest review
"convenient and clean a must!"
The room was very spacious, clean, and comfortable.Genuine Hotels.com guest review
The cards keys verily worked, ,your pillows were very uncomfortable, the beds not much better I tossed and turned all night. as did my family. Other than that the hotel was great.Genuine Hotels.com guest review
"Close to planned entertainment"
Was easy to get, met our needs, employees very nice.Genuine Hotels.com guest review
I was looking for a hotel for my husband's birthday. I liked this one because I pay once I got there so my husband wouldn't see the charge ahead of time. My confirmation said free wifi, but it wasn't free for us. The room was very nice and comfortable. The bathroom wouldn't fit more than one person in it, but it was still very nice as well. The pillows […] and comforter had down in them which I am allergic to. My husband called down to the front desk to get some new pillows. He brought us up 2 and we asked for 2 more. He was very polite about making a second trip for us. I would stay there again. Read moreGenuine Expedia guest review
Great service, great hotel room, and great stay. The staff was excellent. I was proposing to my girlfriend over the weekend and the hotel did a great job to accommodate.Genuine Hotels.com guest review
Nice....will come againGenuine Hotels.com guest review
Enjoyed our stay! Nice staff will be staying againGenuine Expedia guest review
"Not a bad stay"
This Hilton didn't meet our expectations compared to other Hilton hotels we have stayed at. The check in/ Customer service was fair at best. The hotel itself was great, but it lacked the "personal " stay feeling that we had received in the past at previous Hiltons.Genuine Hotels.com guest review
"nice room, good service, could be better"
The front lobby was clean and efficient. The hotel staff was very pleasant abd helpful, excellent customer service. The room was very good but smelled a little of cigarette smoke. I didn't complain because I used hotels.com and complaints are handled by them. I was disappointed in the fact that the pool didn't have any towels and had to wait ask another […] guest for a towel. The front desk didn't get call me for my wake-up as requested. The overall stay was good but want 100% worth the rate they charge. I hope someone views this and can fix these minor issues and bring it back to a 5star rating. I've stayed in other Hilton's and always felt better after leaving. The wake-up or lack of one really made the morning unpleasant. Read moreGenuine Hotels.com guest review
"not coming back"
1. I was not satisfied with my Hotel.com experience because it was not clear my reservation was not coupled to the Hilton rewards program. The fine print in terms of service probably had that stipulation but it was not obvious. There is a lot of text about their own rewards program to wade through which might have obscured finding the information. 2. […] The bathroom grout moldy 3. The air conditioner could not be controlled properly. So kind of a mixed bag which will not bring me back as a repeat customer. Read moreGenuine Hotels.com guest review
Nice hotel. Free wifi never worked. When I called to advise of this I was transferred to a tech support area. Wait time was to long for me to hold but I felt it wasn't my duty to report such an issue anyway. Checked in and wasn't given any instructions regarding breakfast. Went to breakfast and was welcomed in by staff. Ordered an omelette and fixed […] a plate from the buffet. After we began eating we were then advised of the $15 fee for breakfast. We went ahead and paid it but I expressed my dissatisfaction to the manager and front desk for their lack of communication regarding bfast when I checked in. My complaints went unheard and I was basically given the ... " We apologize but ......too bad" response. Won't stay at ANY Hilton going forward. Read moreGenuine Expedia guest review
Response by Hilton Indianapolis North Thank you for taking the time to write a review about your experience at the hotel. It is only through reviews such as yours that we can improve the experience for all of our guests. Your comments have been shared with both the restaurant and front desk teams so that we can be sure we better communicate both how to utilize our network services as well as our breakfast. Again, thank you for taking the time to share your views.
amazing visit but when I woke up the next morning housekeeping was so noisy other than that great and 100 percent recommended and will stay againGenuine Expedia guest review
"Close to downtown"
Very clean room, affordable rates,great location,great service.Very nice hotel,we will stay here again.Genuine Hotels.com guest review
Lived one night. Nothing wrongGenuine Hotels.com guest review
An older hotel, with a very friendly staff, however, not as convenient as we had thought when looking at the map for traveling back and forth to Butler University.Genuine Hotels.com guest review
"Nice & Quiet - excellent food"
Always a nice place to stay. Room was clean as usual, room service was punctual as usual and the staff was very friendly as usual. Get the picture?Genuine Hotels.com guest review
"Welcoming Water at Reservation Desk"
I was glad I chose location out of downtown Indi. It made it easy to complete rest of the trip back to Geneva IL. My wife liked the water at the reservation desk. Breakfast was good.Genuine Hotels.com guest review
"close to State Fair"
room was very nice, would have nice to have had a microwave and fridgeGenuine Hotels.com guest review
"Nice hotel close to shopping and great restaurants"
Hotel staff at the front desk were very friendly and knowledgeable about the surrounding area. I was in town for the GP Moto weekend which took place at the speedway. The hotel offered a shuttle service within a 5 mile radius of the hotel which I did utilize. The driver was friendly and prompt on picking me up to return me to the hotel. The service […] is only offered Monday - Friday. I wish it was available on the weekends as well. Read moreGenuine Expedia guest review
Great accommodations, kids loved the pool, loved the mini-fridge in the room and the coffee maker - staff went out of their way to send up little extras to make our stay better!Genuine Hotels.com guest review
We booked our room last minute for a music event we were attending. The staff was very friendly and the hotel and room was very clean. Even when forgetting our keys in the room, there was no problem getting a new one to re-enter the room with. Will stay there again.Genuine Hotels.com guest review
"ok but nothing to brag about"
No fan or vent in bathroom, not a hot day outside but room was slow to cool. don't think I'll go back to this one.Genuine Hotels.com guest review
"It was ok..."
No hot tub with swimming pool. Complimentary breakfast would have been nice. Basics were met and that's about it.Genuine Hotels.com guest review
The fellas at the front desk ( Nate and I don't remember the other young man's name, maybe Josh) were VERY helpful carrying my bicycle in from parking lot to my room on second floor would not even accept a tip ! Very Impressive!!!Genuine Hotels.com guest review
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