All hotels in Rome, Italy
1 room, 2 adults
You can collect Welcome Rewards® nights hereVia Della Cordonata, 6, Rome, RM, 00187, Italy, ‏‎800-491-6126
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3.8 / 5Good

Score breakdown (from 35 reviews)

Average rating for:

  • Cleanliness
    3.9
  • Service
    4.1
  • Comfort
    3.4
  • Condition
    3.6
  • Neighborhood
    4.2
3.0 / 5Good
"Great location and breakfast but chalenges within"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    5.0
Small room and bathroom. Be prepared. The toilet in the hotel room was virtually unuseable with a design that forces your legs below the sink. We ended up using the bathroom in the lobby. Our toilet seat was broken...probably because people had to find a way to sit comfortablly in a away that overcame to poor design. When we arrived, our room was not available because of a broken shower. The hotel tried to move us to another (remote) location in the city which would have runied our trip as we chose this hotel because of its location. The hotel foiund another room for us after some complaining. Later that evening, a group of young girls showed up and was given a room that we were told was not available. The next day, a room that we had booked became available and remarkably the shower was an issue (some of the plumbing fixtures were installed backwards and shower curtain missing.) We did not complain for fear we would have been told there were no more options....the other hotel offered was very far aay from the historical sites. All in all, a frustrating stay. The staff tried to explain and apologize, but we could not help but feel that the prpblem with the room could have been handled before we arrived that day. To be told we were going to be shipped to another section the city was unacceptable....expecially when, after comlaining, another room quicly became vacant. This hotel is in a great location. If you can deal with the challenges, it is a good find.
Genuine Hotels.com guest review
3 night trip Jul 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great little hotel in a great location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
If you go in with reasonable expectations, and not expect an American size resort in the middle of Rome, you will not be disappointed. Little rooms, but with everything you need and a staff willing to help those of us trying to book train or attraction tickets. I would stay here again.
Genuine Hotels.com guest review
3 night trip Jul 22, 2014
Lance
US
5.0 / 5Outstanding
"Great Location, Clean, Great Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel Bolivar is great. It is around the corner - kind of hidden but walking distance to most of the main attractions in Rome. The staff is fabulous. Very friendly and will help with whatever you need. THe breakfast was not the best food I've had in Rome and the wine in the bar left A LOT to be desired but the staff made up for the rest. Its a small hotel. Small rooms which you can find throughout Europe. Very clean. Highly recommended.
Genuine Hotels.com guest review
3 night family trip Jun 27, 2014
Minty
US
3.0 / 5Good
"Some probs, but great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
During our five night stay, we were happy with this hotel because the staff was, overall, quite friendly and helpful and the location is unbeatable. The breakfast buffet was very good and is served on a rooftop location with nice views. We would recommend that you insist on a room above the ground floor. As noted in other reviews of this hotel, some rooms on the ground floor are simply in an unacceptable condition. To their credit, the staff was responsive to our complaints when we were placed in one. The hotel would be well served to convert these rooms into an expanded public space, since the lobby is of limited dimensions and it is difficult to imagine an American guest finding such a room acceptable for the price. That said, this is, overall, a great hotel that offers many of Rome's most attractive destinations within walking distance. A lovely restaurant is situated across the courtyard from the hotel, and another that features very acceptable pasta dishes and pizza for reasonable prices is only five steps further away. Highly recommended, if you get an acceptable room.
Genuine Hotels.com guest review
5 night family trip Dec 30, 2012
A Traveler
US
4.0 / 5Excellent
"Very Convenient location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Enjoyed the most wonderful breakfast ever in any hotel
Genuine Hotels.com guest review
1 night trip Nov 30, 2012
A Traveler
US
5.0 / 5Outstanding
"Roma 2012"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Best of the best, great hotel, wonderful staff and the perfect location for seeing Rome in all it's glory. Room and view was excellent, comfortable. Great breakfast would recommend this hotel to anyone visiting the eternal city, definitely would stay there again
Genuine Hotels.com guest review
2 night trip Nov 14, 2012
A Traveler
US
4.0 / 5Excellent
"Great hotel at a great hotels.com price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Small and quaint hotel. The room was very small, but nothing unusual for Rome. the breakfast is served on the top floor of the hotel and has a beautiful view. The coffee is outstanding. The service was great....
Genuine Hotels.com guest review
Other trip Oct 1, 2012
Meghan
US
4.0 / 5Excellent
"FABULOUS except for"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything was wonderful. The room was spacious the breakfast was more than substancial, cleanliness was great all in all I would stay there over and over again except for the front desk day (clerk) he had sticky fingers. He was not to be trusted....
Genuine Hotels.com guest review
Other trip Jul 10, 2012
g. pantely
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Pleasant stay. Ideal location for touring the city.
Genuine Hotels.com guest review
3 night trip Apr 20, 2015
leanne
CA
5.0 / 5Outstanding
"Hotel Bolivar"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was comfortable and clean. It was in an ideal location to tour Rome. The staff were particularly friendly and helpful.
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
GB
4.0 / 5Excellent
"Good hotel, very well-located for sight-seeing."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Nice hotel in an excellent location, only minutes from Forum, Trajan's column etc. Clean and cool and calm. Breakfast buffet excellent, and the breakfast room on 3rd floor is very pretty with an intriguing view out over the city. Chose the hotel for its very central position so can't really complain that the room was not over-large - with 3 single beds it was quite crowded. But very clean, and comfortable.
Genuine Expedia guest review
Other trip Sep 2, 2014
Simon
GB
4.0 / 5Excellent
"Surprisingly great."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When searching for a hotel, this one had some negative reviews that had me scared. The location looked great so I went for it. The hotel is located in an incredible location, within hours of our arrival we were able to walk to many desirable locations such as the Trevi fountain, the Pantheon, piazza Navona and the Spanish steps. The staff were very helpful when directing us around and giving us suggestions on where to eat/visit. The rooms were small, but that was expected, they were very clean, breakfast was a great continental, some fruit, pastries, eggs, bacon, prosciutto etc. In the end, I feel this was a great little hotel, quiet (35 rooms or so), clean, affordable. I say, go for it.
Genuine Expedia guest review
Other trip Jul 23, 2014
Maverick
CA
4.0 / 5Excellent
"Above Average"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The stay was above average. It was a good hotel, good location, good rooms, and a good breakfast. It was good, nothing more, nothing less. In a nut shell it was above average.
Genuine Hotels.com guest review
1 night family trip Oct 12, 2013
A Traveler
GB
4.0 / 5Excellent
"Good location and central sites.nice team."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
good hotel for those who spend most of the day outside the hotel.
Genuine Hotels.com guest review
Other trip Jul 22, 2012
Gideon
IE
4.0 / 5Excellent
"Great hotel, lovely staff - go stay there!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Super little hotel, great staff and very friendly! Excellent location for getting to all the main attractions in the city. Nice and quite to sleep in and the breakfast was enough to keep us going for the day. Would absolutley recommend this hotel for anyone travelling to Rome! :-)
Genuine Expedia guest review
Other trip Jul 10, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"HOTEL BIEN SITUADO EN EL CENTRO HISTORICO DE ROMA"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
BUEN PRECIO , Y EN GENERAL PARA ESTANCIA DE 6 DIAS, SUFICIENTE Y SATISFACTORIA
Genuine Expedia guest review
Other trip Jan 20, 2015
JUANTXU
ES
4.0 / 5Excellent
"hôtel remarquablement situé"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
au centre-ville, très calme néanmoins, car à l'écart des axes de circulation. Très bonne literie, confort suffisant, Petits déjeuners excellents dans une salle à manger située au dernier étage avec une vue magnifique. la situation est exceptionnelle : il n'y a qu'un escalier à descendre pour se trouver au forum. Le personnel est très efficace et d'une parfaite courtoisie . en conclusion : excellent séjour
Genuine Expedia guest review
Other trip Oct 8, 2014
lucien
FR
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Om läget är viktigare än komfort på själva hotel rummet så är detta hotel perfekt. Vandra hela dagarna med en hyfsad frukost i magen och komma hem sent för att bara sova. Om man tänker sig något mer bör man välja ett annat hotel.
Genuine Hotels.com guest review
3 night trip Jul 3, 2014
A Traveler
SE
3.0 / 5Good
"Flott med gangavstand til de fleste turistattraks"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Rent og pent, bra frokost men stygt utenfor hotellet! Ingen takterrasse
Genuine Hotels.com guest review
5 night trip Jun 1, 2014
A Traveler
NO
5.0 / 5Outstanding
"Aanrader!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Super leuk italiaans hotelletje in rustige straat een paar minuten vanaf Trevi fontein, Piazza Venice en Colosseum. Lekker ontbijt en goede bedden.
Genuine Expedia guest review
Other trip Dec 24, 2013
Rob
NL
3.0 / 5Good
"Slidt og småt"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotellet er ved at blive renoveret, boede i den del der ikke er renoveret, slidt og gammelt. Skal man bestille værelse der, skal man bede om er fra 2.sal og op, her er værelsernen nyrenoveret og pæne. Ligger centralt, gå afstand til det meste.
Genuine Hotels.com guest review
3 night romance trip Dec 12, 2013
T.K
DK
5.0 / 5Outstanding
"Sentralt hotell i Roma"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Det er tredje gang jeg benytter meg av dette hotellet. Hotellet ligger ikke langt fra togstasjonen Termini, gangtid ca 10 minutter. Fra hotellet er det enkelt å komme rundt i sentrum av Roma, man kan fint spasere rundt uten å benytte seg av kollektivtrafikk. Det er 3 - 5 minutter å gå til Trevi. Rommene er litt slitt, men helt grei standard. Det er god frokost, og hyggelig betjening. Jeg benytter meg av hotellet neste gang jeg besøker Roma.
Genuine Hotels.com guest review
2 night trip Jul 21, 2013
Anette V
NO
4.0 / 5Excellent
"Emplacement central et calme à la fois"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
L'hôtel est noté 4 étoiles ce qui se justifie par son décor (beaux matériaux)& son emplacement, le service, le petit déjeuner et l'entretien ne sont pas à la hauteur, la terrasse annoncée est fermée.
Genuine Hotels.com guest review
3 night family trip Jun 25, 2013
Daniel
FR
3.0 / 5Good
"Gutes Hotel für Romtouristen"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel in sehr guter Lage. Alles bequem zu Fuß zu erreichen. Zimmer ein wenig klein aber ok. Bad etwas veraltet. Frühstücksraum im obersten Stockwerk mit Blick auf Rom. Frühstück ist auch ok, gibt sogar frischen Cappuccino.
Genuine Expedia guest review
Other trip Jun 2, 2013
Helga
DE
3.0 / 5Good
"4 stars?"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Really quiet hotel in the backyard of the backyard of the middle of Rome. Not even seen on Google streetview. Short walking distance to all tourist traps. Will be back soon.
Genuine Hotels.com guest review
4 night trip Mar 20, 2013
Aasen
NO
2.0 / 5Fair
"una delusione"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Prima una camera maleodorante, poi una rumorosissima sembrava di essere in un acquario e nell'ascensore
Genuine Expedia guest review
Other trip Mar 20, 2013
marco
IT
3.0 / 5Good
"Nærde alle de viktigste severdighetene"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hadde et fint opphold i Roma. Hotellet lå i nærheten av alt. Hadde Via Nationale rett ved, noe som var positivt og negativt mht støy. Vi var en familie på 4, og fikk et dobbeltrom med to ekstrasenger i. Rommet var lite, og trangt. Aircondition virket ikke særlig, og da det var mye støy fra trafikk var det uholdbart å ha vinduet oppe. Det ble temmelig varmt i rommet på natta. Ellers var det rent og servicen var god. Frokostbuffeten var enkel, men grei nok. Fin utsikt fra frokostrommet. Personalet var veldig behjelpelig med alt.
Genuine Hotels.com guest review
4 night family trip Oct 1, 2012
A Traveler
NO
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excelente localização. O hotel funciona bem. Recomendo a todos.
Genuine Hotels.com guest review
Other trip Sep 1, 2012
A Traveler
BR
2.0 / 5Fair
"Gammelukt på rommet"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Rommet var klamt - luktet mugg/gammelt, hadde fuktige og slitte vegger og slitt vegg til vegg teppe på gulvet. Badet har ikke vært pusset opp/vedlikeholdt på en stund så det ut til. Det var ikke varmt vann i dusjen. Vi ba om dobbeltseng i bestillingen, men fikk to enkeltsenger plassert sammen, greit nok det. AC viften bråkte forferdelig og viftene var urene. Hotellet har to pluss-sider; koselig frokostsal i øverste etasje med utsikt over nabolaget, og beliggenheten er ypperlig ift gangavstand til de aller fleste severdighetene.
Genuine Hotels.com guest review
Romance trip Aug 5, 2012
Sara&Lauritz
NO
4.0 / 5Excellent
"Nær alle de viktige severdigheter"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Svært fornøyd med oppholdet, svært hyggelig betjening på hotellet og stor god frokost. Vi gikk til Coloseum 10 min, Trevi fontenen 10 min, Spansketrappen 10 min og Vatikanet 40 min langs små koselige gater i gamlebyen.
Genuine Hotels.com guest review
Other trip Aug 4, 2012
Leif og Ragnhild
NO
4.0 / 5Excellent
"Ideale per turisti di Roma antica"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Ideale per turisti che devono riposare ogni tanto. Ottima localizzazione, in pieno centro. Personale servizievole. Manca una vera e propria hall ove ricevere eventuali ospiti. Camera piccola ma ospitale e pulita.
Genuine Expedia guest review
Other trip Jul 25, 2012
Michele
IT
4.0 / 5Excellent
"Gångavstånd till det mesta"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    4.0
Den var positiv från oss alla 6
Genuine Hotels.com guest review
Other trip Jun 21, 2012
A Traveler
SE
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
2 night family trip Jul 29, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
Business trip Jul 4, 2012
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
Other trip May 11, 2012
A Traveler
RU

TripAdvisor reviews for Comfort Hotel Bolivar

Overall rating:Based on 502 traveler reviews

Most recent traveler reviews:

Overall Rating
"Great price for Rome centre-everything else not that great"
05/01/15 Alexandros N Kiotari
Hotel is at a great location, with most sights such as Colisseum or piazza Venezia in a short walking distance. Price for this area is great. Reception staff was friendly and helpful-they even printed my Vattican tickets for me. Now to the bad side: Rooms are kind of small and old. Bed cover on my bed was like 40 years old. The 2 small pillows given are very uncomfortable. All room is very old inside and could use some redecoration. THERE IS NO PRICE LIST FOR MINI BAR. At beginning I thought mini-bar was complimentary(hey, there are a couple hotels I have been in that it was) but no, I had to pay an extra 20E for this(with NO RECEIPT) at the checkout. Breakfast is very subpar-your typical scrambled eggs and bacon americanized breakfast. Only some prosciutto and mortadella reminded us that we were in Italy. Coffee(american) was like water- even after 4 cups I could feel no caffeine. Breakfast lady was rude-she shouted at me for forgetting 2 slices of bread on toaster.
Overall Rating
"Don't be quick to judge"
04/28/15 Rick K Windsor, Canada
When we arrived, we entered a very small room with a very small bathroom, a very uncomfortable looking bed and no WIFI as promised. We went into a moment of disappointment. The bed turned out to be quite comfortable but the room was still very small and the bathroom was still extremely small. The WIFI was repaired the next day and the breakfast that is included was much better than we expected. Every staff member was great and bent over backwards to make our stay as good as possible. The location turned out to be absolutely perfect for walking distance to just about everything.
Overall Rating
"Average"
04/27/15 KK2012186338 London, United Kingdom
Myself and my boyfriend stayed here in April for 3 nights. When we arrived the receptionist was very polite and welcoming which was a nice start. Our room was very average quite small very tired décor but at least it was clean. The breakfast buffet again was ok not a huge selection but then enough to find something you can eat, there were scrambled eggs, bacon and a choice of breads/cakes/cold meats. The location was great we walked to all of the main attractions from the hotel, we had lovely weather so as long as you are not afraid of walking a mile or two its the perfect location, particularly for the Colosseum which is about a 10 minute walk from the hotel. When we checked out we were stung for the city tax its 6 euros a day per person for 4 star hotels. I wasn't happy that the hotel lists itself as a 4 star hotel as at the very most I would say its a low 3 star hotel. Its cheeky that they say they are a 4 star clearly to benefit from the higher tax charge. Overall, the hotel was very basic and average luckily we didn't spend a great deal of time in the hotel so it didn't ruin our trip too much. If you are looking for a nice hotel to spend a romantic break here I wouldn't recommend it.
Overall Rating
"Bed bug bites"
04/26/15 Allysaxoxo b
Hotel is absolutely horrible Bed has hair from the last person that was in the room. I woke up with bed bug bites. Room was small and dirty it gave me allergies bed sheets have other people's hair. Breakfast was nasty. The workers were rude overall this hotel is horrible don't let hotel bolivar ruin your stay in Rome!
Overall Rating
"Basic"
04/19/15 amms9
Stayed here for 4 nights. Great location for sightseeing however not a huge choice of restaurants or cafes nearby. The rooms were clean and tidy, abit on the small side and the bed was hard and not very comfortable. Our first room was next to the kitchen where they started preparing breakfast at 630am! The hotel were happy for us to change rooms. Hotel was expensive for what you get and more like a 3-star.
Overall Rating
"Excellent location, comfortable room, great breakfast buffet!"
04/15/15 rgt123 Flemington, New Jersey
This hotel is very well located, close to the main attractions you can find in Rome, you can use a taxi but walking everything is nearby. The staff is very helpful for any questions you may have; the room was big enough for our needs, we were 2 adults and 2 young boys in our room (ages 13,11). The bathroom was big and bright, the shower was very nice, it had an adjustable all-body shower, at the top, mid section and bottom section, so it was an interesting experience! Breakfast was very complete, plentiful, bread, cakes, ham, cheese, coffee, cereals, etc. We always had breakfast early on, so there were hardly any other guests in the breakfast room. After that plentiful breakfast, we were always ready to take on the daily activities! Piero at the front desk was a very nice guy, he was able to call a taxi and literally the taxi would be there in 3-5 minutes. I would definitely come back to this hotel! I recommend it without hesitation.
Overall Rating
"Perfekt plassering, men utrolig lytt..."
04/04/15 Bengt H Oslo, Norway
A perfectly located hotel in the centre of Rome. Very good and friendly service. However, the walls and floors must have been made of paper..... We could everything from the next door room, including bathroom routines.... Some of the rooms facing the street were a little noisy.
Overall Rating
"Perfect little place to stay"
04/03/15 Pand55
We stayed here recently as a party of 5 including two children. We found it to be one of the most charming places we have ever stayed. As others of said its location is fabulous being a stones throw from some of the sites but nicely placed behind some other buildings giving it a quieter location off the main road. Both rooms were very clean with beds being changed daily and fresh towels supplied. Staff were very friendly and helpful with recommendations and advise ( cover your knees and shoulders ladies when visiting the Vatican) Breakfast was very nice selection of pastrys, cheese, hams, cereals, a few hot options of scrambled egg, bacon, toast. Don't expect a massive buffet but there was always something for everyone and we were never hungry. We would highly recommend this rustic Italian place and will be staying again.
Overall Rating
"Comfort Hotel Bolivar in Rome front desk is most unfriendly"
04/02/15 AustinTexas_12 Austin, Texas
I stayed in Comfort Hotel Bolivar in Rome with my family recently. This is our first time in Rome and we were expecting a very welcoming face when we checked into this Hotel after a long tiring day of flights. But that wasn't meant to be (see below): The front desk person (long back hair, thin in front) was not friendly and somewhat rude whenever I asked any question. I didn't tell us much about the Hotel including the breakfast or where it is or when. He tried to look busy and just hurried me to sign and get going even though I was the only person in-front of him. I don't know why, but every front desk person I saw always tried to look busy and will not look-up at you even if you stood in-front of him for 10 minutes until you say "excuse me" or "hi" (not sure if the Manager propagates this kind of attitude to his employees). Then one night while we were sleeping, around 2AM, I heard a loud noise in our room. I turned-on the light and saw a big picture frame fell from the wall on top of my son's leg. He was hurt and I immediately went to the front desk and got some ice. I asked that person to let the Manager know. But the Manager never bothered to inquire how my son was doing or say sorry or provide any sort of comforting word. Total silence!! I never thought a Choice Hotel will employees will be so indifferent of customer pains. Then the next day we saw the picture frame again on the wall and I inquired about it and the front desk person just "shrugged" and said someone must have fixed it! I have never seen such lack of customer service and lack of empathy in any Hotel even in Motel6 or budget hotels!! Now, the Hotel itself is OLD. Everything seems to rickety and feels like will break any second. The rooms are real small. The toilet flush doesn't work until u push it very hard and even then it first trickles for few seconds. The TV was so small, I first thought it was a small computer monitor. The desk it was on was tiny and you can't put anything substantial. The in-room safe didn't work some of the time (the battery seems to be going dead). I was afraid that my $$ and documents will get stuck and so I took them once it worked for few hours.There is no amenity except the breakfast which was the ONLY thing we liked (although not great quality due to running eggs and tasteless meat and watery juices) and the location. Also, the Wifi kept dropping off lot of the times. The Hotel really needs serious update and soon! Really disappointed at the front desk customer service and lack of eagerness to welcome guests by the management and showing any sort of feeling towards the comfort of its guests!
Overall Rating
"Location was perfect!"
03/31/15 mpdman Toronto, Canada
Nice hotel in the middle of everything you need to walk to. Was very happy with the staff and the hotel. Breakfast was good - little more variety would be nice.... Rooms were fine - you shouldn't be in there anyway.
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