All hotels in New Orleans, Louisiana, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here535 Tchoupitoulas Street, New Orleans, LA, 70130, United States of America, ‏‎800-491-6126
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3.4 / 5Good

Score breakdown (from 1,813 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.6
  • Comfort
    3.4
  • Condition
    3.3
  • Neighborhood
    4.1
3.0 / 5Good
"the price is right"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
They're doing construction, and it's a little run down, but they upgraded my room, and I enjoyed the stay.
Genuine Hotels.com guest review
1 night romance trip Feb 2, 2015
A Traveler
US
4.0 / 5Excellent
"happy"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Iloved it!!!
Genuine Hotels.com guest review
1 night family trip Jan 29, 2015
A Traveler
US
4.0 / 5Excellent
"Great value for the price and location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel was being remodeled and the lobby didn't look at all like the picture on the website. Room had been remodeled and was excellent. Staff was unaware that the parade route passed in front of the hotel. Breakfast room was hard to find and quite cramped. We went out for breakfast the second morning.
Genuine Hotels.com guest review
2 night romance trip Jan 30, 2015
Edward
US
4.0 / 5Excellent
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They are underconstruction but it was wonderfuk
Genuine Hotels.com guest review
1 night trip Jan 29, 2015
Ebony
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Great location in NOLA. Under construction, though.
Genuine Hotels.com guest review
1 night romance trip Jan 29, 2015
Adam
US
3.0 / 5Good
"New Orleans Weekend"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, easy walking distance to French Quarter and Riverwalk area. Friendly and very helpful desk staff and valets. They were the best part of the stay.
Genuine Hotels.com guest review
2 night family trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"great stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place!! Cool rooms, comfy beds, clean, great service.
Genuine Hotels.com guest review
1 night business trip Jan 29, 2015
Mary
US
4.0 / 5Excellent
"Road trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
It was a last minute trip and the hotel was right next to my destination.
Genuine Hotels.com guest review
1 night trip Jan 28, 2015
Modesto
US
5.0 / 5Outstanding
"First stay in the NOLA"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The stay was overall pretty great. The staff was incredibly helpful and exceptionally friendly, they were very personable and had great suggestions as to where to go for food and drinks. The wonderful staff made up for the annoying construction, which caused the horribly loud and obnoxious fire alarm to go off at one point super early in the morning, made for a very unpleasant wake up call, to say the least. Even with that incident, my boyfriend and I would still definitely stay there again, hopefully the construction will be done by then!
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
Amy
US
4.0 / 5Excellent
"MLK weekend"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
MLK weekend. Saturday night and Sunday night were perfect. Waking up Monday morning to the sound of sheet metal being hammered was not ideal. We were warned of construction happening on the first floor, and it was directly beneath our room. It was soooo early in the morning that it was definitely a nuisance. But overall a charming room in a great part of town. Just be sure to request a window!
Genuine Hotels.com guest review
2 night business trip Jan 17, 2015
Matthew
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Construction crew started banging at 7 am and woke everyone up. It was very messy. The breakfast was very disappointing. The only cereal was sugar coated junk I would not give to a child. Nothing healthy except for 3 or 4 apples. I love the location and had stayed there many times in the past. I will not be going back until it is complete. They should make people aware of the construction at the time of booking.
Genuine Expedia guest review
Other trip Jan 21, 2015
James
US
1.0 / 5Poor
"Disappointing experience."
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
This was a very disappointing experience. I was shocked when I arrived at the hotel. I didn't realize that this is what a $250 a night room/hotel would look like. The least a business could do is warn you guest ahead of time that there is renoviation in progress. The part of the hotel that was operational looked unclean. We were afraid to use one of the elvators because the light flickered each time the door opened. Concerning our room, the fan didn't work, could not plug the coffee pot in at it's location and the pillow/ head board on one bed were not clean--horrible sweaty odor! The only good thing about this stay was the friendly staff!.. Will never book through Expedia again!!!!!!!!
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"Comic Con"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Love the new old look!!!
Genuine Hotels.com guest review
1 night romance trip Jan 10, 2015
Richard
US
3.0 / 5Good
"Great Hotel--But Currently Under Renovation"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
The Hotel Ambassador is a great place to stay in New Orleans. Unfortunately, the hotel is currently under renovation, so that created some inconvenience.
Genuine Hotels.com guest review
2 night romance trip Dec 30, 2014
A Traveler
US
3.0 / 5Good
"Very Noisy Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel staff were friendly. The room was large. However, that has got to be the noisiest hotel I've ever stayed. The staff were always talking loudly in the hallways. I was able to hear the guests next door. The hardwood floors are a great touch, but were SO squeaky and loud.
Genuine Expedia guest review
Other trip Jan 5, 2015
Corey
US
4.0 / 5Excellent
"You get what you pay for"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Booked a room last minute while passing through town late. Figured this was a great deal to stay right down town and have easy access to the French Quarter for breakfast and some morning exploring. Yes, the hotel is currently under construction. Once the renovations are complete I am sure you won't be able to touch this place for 100 bucks a night. Although the lobby and corridors aren't in great condition right now our room was clean and comfortable. The hotel staff was friendly and accomodating (a plus since we were traveling with our dog). If you are looking for a hotel "experience" then hold off on this place until the construction is finished. Otherwise, it's only a little bit more expensive than some La Quinta farther from down town and if you ask me, the short walk to sights is worth it.
Genuine Hotels.com guest review
1 night romance trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"hidden gem... coming soon"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
if I had known the property was under renovations, I would not have booked. however, despite the construction inconvenience, the staff was amazingly accommodating and super friendly. would def consider staying there again (after the renovation is finished) cant wait to see what it looks like after
Genuine Hotels.com guest review
2 night romance trip Dec 29, 2014
CAROLYN
US
2.0 / 5Fair
"Construction on going"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    4.0
A lot of construction going on This renovation was never mentioned in the web site Worn looking lobby and hallways Creaking wood floors Breakfast pathetic in very crowded makeshift room Then it flooded .... Moved breakfast to another very tight room Charged 10$ for Internet breakfast business office etc everyday Charged more than 30 $ for parking everyday Rooms great People great
Genuine Hotels.com guest review
3 night business trip Dec 30, 2014
Cynthia
US
4.0 / 5Excellent
"Sugar Bowl"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stay was nice. Shower needed more water pressure. Everything else was good.
Genuine Hotels.com guest review
3 night family trip Dec 30, 2014
george
US
5.0 / 5Outstanding
"Great Experience - location, location, location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I usually don't write reviews but this hotel deserves one. We stayed during the OSU/Alabama game and New Year's Eve. It was a great experience. The hotel is in a great location, everything that you would want to see is within walking distance. It is close enough to the French Quarter that you can be there when you want and away from that area when you want. The stadium is within walking distance along with the Convention Center and shopping. The hotel is finishing up a renovation project and we were able to stay in one of the newly finished rooms. They were very nice and roomy. I would highly recommend.
Genuine Expedia guest review
Other trip Jan 3, 2015
Buckeyes
US
1.0 / 5Poor
"Disappointed with remodel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I use to love stay at the Ambassador. I am not liking the newly remodeled Ambassador. The bathroom door has a see through glass (frosted) but you can still see the toilet. The shower door is open with a half glass sheet allowing water to get on the floor. The rain forest shower that a person who doesn't like water going on top of his head.
Genuine Hotels.com guest review
3 night trip with friends Dec 26, 2014
Timothy
US
2.0 / 5Fair
"CONSTRUCTION"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
Terrible. Hotel was under construction when we there but that was not stated. Workers started working at 7 in the morning. No hot water. You can hear everything outside the room door. Area is great but lots of other places that I would go to instead.
Genuine Hotels.com guest review
3 night trip Dec 30, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This hotel will be awesome when the construction is done. They don't tell u that but totally under construction. Small cramped hallways, construction tape. The ac was not even set up yet when we arrived. The hotel staff is wonderful. Very helpful and polite. The room was very comfortable and you can tell how nice it will be one day when it's no longer under construction. It's plenty close walk to anything you want to get too and far enough from the quarter to sleep soundly. Bottom line: the room price isn't worth it until the construction is over. When ever that may be
Genuine Expedia guest review
Other trip Jan 2, 2015
L
US
2.0 / 5Fair
""boutique"? more like "janky"."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
the Ambassador should think about changing their description from "boutique" to "janky". This was the word that constantly came up while we were there. We were only there for one night, and it was being worked on. This in and of itself is not a big deal, but its like we were routed to a completely old and dirty part of the hotel while they worked on the part that is in the photos online. soap? hope you don't need it. doorknob? broken. door? crack in it. ceiling fan? squeaks to the point you have to turn it off. window faces a brick wall. towels were smelly and hard. bathroom was dirty. and we paid for valet parking because it was implied this was the only parking, and the guy took it and parked it directly across the street. really?
Genuine Hotels.com guest review
1 night trip with friends Oct 3, 2014
Jennifer
US
2.0 / 5Fair
"NOLA Getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    1.0
  • Neighborhood
    5.0
The hotel was under severe construction and we didn't know about it until check in.
Genuine Hotels.com guest review
3 night romance trip Dec 18, 2014
Hailey
US
3.0 / 5Good
"Undergoing Renovation"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Stayed here twice before and in good location close enough walk to French Quarter and to Superdome if going to Saints game. Rooms currently undergoing complete renovation including bar/pub next door. Suggest using their Valet parking about $30 a day comparable to parking across the street. Rooms are nice and spacious with at least 12 foot ceilings and ceiling fan. My girlfriend didn't like the open shower setup. The shower opening is a solid piece of glass enclosing half of the entrance with a rain type shower head. She didn't like the cool air blowing in on you when you stood away from the shower head.
Genuine Expedia guest review
Other trip Dec 21, 2014
Darrell
US
5.0 / 5Outstanding
"Great Hotel and Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I have stayed at this hotel on several occasions. It is in a great spot, with many attractions well within walking distance. It has a very nice staff that always answers my questions correctly and politely. It is currently under renovation until February 2015, but the construction does not get in the way and the new rooms are very nice.
Genuine Expedia guest review
Other trip Dec 14, 2014
James
US
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This hotel may be nice once they are done with the construction. Fire alarm went off every 10-15 min. in the morning.
Genuine Expedia guest review
Other trip Dec 11, 2014
Lisa
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The was a lot of construction going on but the rooms were excellent and the staff was great. Can't wait to see it when they finish. I will definitely be staying again.
Genuine Hotels.com guest review
1 night trip with friends Dec 7, 2014
Stuart
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is nice. It is in a good location, close to everything.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
1.0 / 5Poor
"Don't Do It !!!!!!"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
Horrible experience. Entire hotel was under construction. We were awakened both mornings with the fire alarm going off!!! Our room was like sleeping in a closet it was so small and absolutely nothing else there. No restaurant, no bar, no weight room, no anything like pictured or expected. Please check before making reservations. I wish I had of known before I had prepaid at $179/night!!
Genuine Hotels.com guest review
2 night romance trip Nov 27, 2014
Diana
US
4.0 / 5Excellent
"Hotel was being renovated"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was undergoing major renovations. Our room was really large and comfortable. But every morning, the workers were start early and woke us up. Not something you expect while on vacation. When we booked through a discount site, we were not notified that the hotel was in the midst of a major construction project. The staff was excellent and they made as comfortable as possible, but not a relaxing environment.
Genuine Expedia guest review
Other trip Dec 7, 2014
A Traveler
US
4.0 / 5Excellent
"Great location."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Great location. Under construction but still pleasant stay.
Genuine Expedia guest review
Other trip Dec 7, 2014
A Traveler
US
1.0 / 5Poor
"Worst conditions"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
The whole hotel is under renovation and not just one floor at a time but every floor. They trying to keep what rooms they are not working on open for people while construction workers run around all morning and evening. I would not recommend this hotel for anyone until it's done. Also has no parking valet will bring it to a lot but for 24 hours it's 32 dollars.
Genuine Expedia guest review
Other trip Dec 7, 2014
A
US
1.0 / 5Poor
"Major construction"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    3.0
Staff is friendly A few blocks from downtown Major renovation no ice machines no on site food and sharing elevators with wheel barrels and construction equipment noise from construction consistent made worse by adjoining buildings also under construction
Genuine Hotels.com guest review
4 night business trip Dec 1, 2014
A Traveler
US
1.0 / 5Poor
"Hotel does NOT match pictures on Expedia"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel was a disaster. Dust & dirt all over hallways as they were remodeling hotel....Disappointed Expedia did not say it was "under Construction". Lobby was horrible with stains all over carpet. Constant noise from the construction workers going through hotel all day. Room was nice, but the walking through the construction was unacceptable. Very small room, nice bathroom/shower. Pretty low budget breakfast & it was far from the lobby. 2 long dusty hallways to get to the small breakfast room.
Genuine Expedia guest review
Other trip Dec 6, 2014
John
US
4.0 / 5Excellent
"Nice hotel close to the french quarters."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Wonderful and helpful staff. Hotel is under construction but I can't wait to see the improvements.
Genuine Expedia guest review
Other trip Dec 4, 2014
S.L.
US
3.0 / 5Good
"Better luck next time"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
The hotel was undergoing a major renovation which unfortunately I was not aware of when I booked it. I was placed on the 2nd floor which was where major transport of construction material was happening. The 2nd floor were littered with construction dust and debris. There were signs apologizing for the work. The worst part was that the crew started around 6am and were pretty loud in the hall so I was awoken and had to ask the front desk to check on noise. The hotel fire alarm went off probably due to the construction work. The staff were very apologetic.
Genuine Hotels.com guest review
2 night trip Nov 23, 2014
A Traveler
US
1.0 / 5Poor
"Never again"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Dirty, Nasty, Will not come back
Genuine Hotels.com guest review
1 night romance trip Nov 9, 2014
Dustin
US
5.0 / 5Outstanding
"awesome"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Excellent
Genuine Hotels.com guest review
2 night business trip Nov 27, 2014
freeman
US
4.0 / 5Excellent
"Great Historic Hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
All good . Remodeling going on and caused a 0900 fire alarm and no one from the hotel come to our floor to give the all clear. Other than that, it's a great nostalgic place to stay and visit the French Quarter, The Suoer Dome, and Downtown N.O.All within walking distance. Reasonable rates.
Genuine Hotels.com guest review
1 night romance trip Nov 24, 2014
Harmon
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel was under renovation. We stated two different times within the week. The first room was before renovation and was tired. the second room we stayed in was a lot better and makes me want to go back and see the hotel when it is complete. The staff was very friendly and helpful.
Genuine Expedia guest review
Other trip Nov 26, 2014
A Traveler
US
1.0 / 5Poor
"Worst hotel ever! Price should be $45 a night"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I'll rate a 1 for all the questions; however it was more of a zero. Hotel is NOTHING like photos. Very dirty. Room was dirty, holes in "hardwood" flooring, brick wall literally behind window. Not like there was a view and it was a brick wall but the window was a Brick wall. There was a very loud noise coming from inside the wall. When we called to have someone come look there was no one available to do so. Sheets were dirty. I laid in bed in my clothes and shoes listening to the noise all night long. Around 5 am the bathroom started flooding and went all the way into the actual room. Was very disappointed. Finally they had a room open and we moved there to escape drowning around 7am. Left first thing in the morning. Canceled our following night and went to the Best Western in the French Quarters; very very happy with that choice. Would never go back to the Ambassador, I'd rather sleep at the airport.
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
Shannon
US
3.0 / 5Good
"under construction"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
Hotel is under construction currently and their current lobby and means of getting to your room is poor. Rooms are rustic but comfortable. Breakfast has much to be desired, and they make you pay 9.95 fee for it.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Joseph
US
4.0 / 5Excellent
"Nice and will be even nicer when finished"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
the staff was friendly and apologized for the construction. I was a little worried after reading others reviews but I found the hotel to be quite pleasent. There was no construction noise waking me up and I did not hear any other guest and we were there Halloween night. I would stay there again.
Genuine Expedia guest review
Other trip Nov 25, 2014
Todd
US
2.0 / 5Fair
"Bad credit of the hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
This is not the hotel I am interested. No trust at all. All they want is $s.
Genuine Hotels.com guest review
5 night business trip Nov 16, 2014
A Traveler
US
1.0 / 5Poor
"Worst hotel ever"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
I paid almost 300 for this room and it was awful. I generally never complain but I have never stayed in a worse place. The tiles in the bath were either missing or broken and would pinch your feet. The floor was hardwood which would normally be fine but it was not clean and there were pieces out of it. I have stayed in several hotels over the years in New Orleans and I know they are older buildings and are not like the newer high end hotels. I am fine with that. But this was horrible and I do not recommend staying here.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
AMY
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The list price was much higher than the room value provided by this hotel, and also charged with additional fee for breakfast and wifi. The aisle and some rooms are under construction and dusty.
Genuine Expedia guest review
Other trip Nov 22, 2014
A Traveler
US
3.0 / 5Good
"Quaint friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This was indeed one of the most friendly experiences I have had at a hotel. Everyone was super nice, and went out of their way to make sure that their customers were comfortable. However, because the hotel was undergoing some major construction, things were not as comfortable as they could have been. Also, because the floors were quite old, they squeaked a little, and you could hear people walking in the room next door and in the hallways. All in all I had a wonderful time, and the staff was very welcoming.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
1.0 / 5Poor
"Complete MESS!"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This is not the same hotel as in the photos, The hotel is a complete disaster and under a massive renovation. I feel sorry for the staff as well as customer. I was put in a room on the first floor that was despicable at best, yes I have photo. I have traveled for 30 years and this is the clear winner of Horrific. Leaks, broken locks, hole in the walls and ceiling, stains and more. I asked to be moved and they said they could not. Next morning took my luggage and went to check out. The Front desk agent promised it would get better and she would have a much better new room when I returned and apologized. To me and the other in the 12x12 hole they call a lobby. When I returned … no new room. The front desk agent then did his best and got me a Renovated room. Still had to walk through the construction site and take a construction elevator to get there- whatever. Room was ok then at 6am the Fire Alarms started.. Need I say more.
Genuine Expedia guest review
Other trip Nov 20, 2014
Solbro
US
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