"Bad Guest Services"
I had booked my stay through Hotels.com. The hotel was very accommodating, allowing me to switch weeks on a non-refundable room. However, when checking in the receiptionist was very confused about how to handle my pre-paid room. While checking email another guest opened my hotel room door as she was given my same room by the receptionist. Thank goodness […] I wasn't in the shower! I left to pick up dinner and upon returning my room key no longer worked. Had to travel back to the lobby to get that replaced. Then went for ice and the ice machine did not work. Had to go up two floors to the next machine. Needless to say my dinner was cold! It seems there might have been a happy hour reception when I arrived, but no details were passed on to me. Read moreGenuine Hotels.com guest review
The hotel lobby and restaraunt were decent. But a clean and updated room are always a plus for me. The food was not good at all. I tried their dinner and breafast. It was a waste of money. The hotel is literally an 8 minute drive to the Town Center of Va Beach. Which is nice out door mall with nice shops an great restaurants. EAT THERE!Genuine Hotels.com guest review
The hotel itself is nice. However, the details of a great stay were not there. My wife and I went there for a quick getaway. We went to the restaurant because we simply didn't want to drive out anymore. The restaurant was nice, but the only thing on the menu I wanted to order was not there...even though we were the only ones in there! I chose something […] else that wasn't bad, just not what I wanted. Then, we wanted to get a good night's sleep. Since the hotel is so close to the highway, we heard cars zooming by all night. some trucks were louder than others. When the cars weren't zooming by, the air conditioning unit wouldn't stop ticking. ALL NIGHT! We couldn't get it to stop. Needless to say, we didn't get much sleep. On top of all that, the bathroom's were way too small. They only had 1 face towel in there. We had to make our way back to the front desk for more towels. Fortunately, the staff there was very friendly. My stay there was disappointing. Read moreGenuine Expedia guest review
Ask for late check out and front desk said no problem when we checked in but didn't have us down for late check on Sunday as requested. Extremely loud !!! One of your guests called front desk twice because of very loud guests. There was no Reisling wine at bar which is a standard wine.Genuine Expedia guest review
"great birthday overnight"
I brought my 10 year old and 2 of her friends for her birthday sleepover. The room was clean, the front staff very helpful and the restaurant staff was so friendly when we went for breakfast the next morning. The pool was open late so the girls could swim and then open early again the next morning so they could get in 1 last swim before checkout :- […] ) Read moreGenuine Hotels.com guest review
"Crowne Plaza - VB, Va."
Nice hotel, manager was having a meet and greet dinner.The pasta was very tasty. My room was quite roomy, clean and welcoming. Will stay here again when in VB.Genuine Hotels.com guest review
"January 26 - 30, 2014"
Overall my stay at the Crowne Plaza was very nice. I appreciated the maintenance staff and the front desk manager Kate helping me to free my rental car from the snow drifts.Genuine Hotels.com guest review
pleasantGenuine Expedia guest review
Very comfortable and clean place to stay. Management is very friendly and helpful.Genuine Hotels.com guest review
Staff was very helpful-room excellentGenuine Hotels.com guest review
"Nice hotel, close to everything."
Family friendly, breakfast at restaurant great. Clean room, our shower head broke, got fixed right away. Indoor pool has warm water but pool room is cold, not heated. Fitness room has sauna and shower room but closed one day for maintenance. Overall stay satisfactory. Will come back.Genuine Expedia guest review
This hotel is great have stayed here a few times but since they last remodeled it is even better enjoy.Genuine Hotels.com guest review
Enjoyed everything. Clean, close to the interstate, good price. We will stay again.Genuine Hotels.com guest review
"New Years with my Honey"
My honey and I stayed here during New Years, the room was spacious, the bathroom was very clean and only a 5 min drive to the town center. We were there to spend a romantic New Year's Eve and enjoy the festivities at the town center. The Plaza had a shuttle bus going back and forth every 15-20 min which was cool. We had an excellent time and I'm looking […] forward to staying again. The only suggestion I can make is that they need more then 1 shuttle bus running. Read moreGenuine Hotels.com guest review
"We had come to a wedding of a granddaughter"
Our stay was very pleasant. The personnel were kind and we had no problems.Genuine Hotels.com guest review
"close to family"
Our second stay at this hotel and it was just as great as the first time. Even over the holidays, things were clean and well taken care of. We will definitely be staying here again in the spring.Genuine Hotels.com guest review
Food service was slow and cold. Service was charningGenuine Hotels.com guest review
"Virginia Beach, VA Resort Hotel"
Stayed two nights to attend a family gathering in the city.Genuine Expedia guest review
Hotel staff very friendly, nice clean room and relaxing free of noise perfect for a relaxing get awayGenuine Expedia guest review
Christmas Eve - staff was wonderful - room was very quiet and clean. Perfect our stay with children.Genuine Hotels.com guest review
a great hotel, clean. and great staffGenuine Hotels.com guest review
We were delightfully surprised with the staff and facilities at this hotel. The staff was very customer service oriented even with a diminished number working over the holiday. The room was very comfortable and clean and we will stay there again if we are in the area.Genuine Hotels.com guest review
Our stay was ok. The restaurant is good. My only complaint is that the front desk disabled our room keys before we checked out. They called me the day we were checking out to let me know that the restaurant charge for that morning did not go through. I told them I will be right out to settle this. I called my bank first and I let them talk to the front […] desk to explain what the problem is. The hotel was charging my card using the same authorization she already used the prior day. She doesn't understand what my bank said and asked her to explain. My bank told her there is no problem with my account. The problem is at their end. So the front desk did a mania authorization to run my card and it went through. That's the only thing I can think of why they disabled our room keys before we checked out. I thought that was very unprofessional. It may not be the front desk fault and possibly the hotel policy. If that's the case i will never stay at crowne plaza anymore. I never has this issue with any hotel and I travel a lot. Read moreGenuine Hotels.com guest review
"Easy access to main roads"
I enjoyed it and recommend it.Genuine Hotels.com guest review
"close to family"
Excellent...would not hesitate to stay there again. Close to everything one needs; restaurants, shopping, attractions, and very easy to get to. Very clean, the staff are terrific and we will probably be there again next month!Genuine Hotels.com guest review
"Very nice hotel"
Stayed only one night, but extremely tempted to stay another, if only I could have, unforunately for me, my friend had to return home Would love to return Went for a show at Chrysler Hall And were in a huge hurry. Had arrived late due to traffic, the staff were friendly and helpful, trying to get us checked into our room and on our way. Overall, a comfortable, […] clean, nice place to stay. Read moreGenuine Expedia guest review
"Nice place to stay"
I thought it was closer to the beach but it was not too bad to get the beach on Saturday morning.Genuine Expedia guest review
"First Time visitor to the area"
Staying close for work was the intent of choosing this location. Requested recommendations for sports bars in the area and was rewarded with good examples that sounded genuine. Event was held during stay for other guests and was provided car hanging tag to identify vehicle so it would not be towed. Made suggestion to correct tag so it wasn't as obvious […] to identify my room #, was not given weight when I first raised the concern but was later rectified by a letter and new car tag with information removed for security reasons. Appreciate that they took the time to take the concern raised and rectify the solution considering how simple the request was. Held room longer as there was the potential to have to stay an additional day that was not expected but it did not end up being required. Appreciated that they were willing to extend the discounted rate if I did have to lengthen my stay. Read moreGenuine Hotels.com guest review
Great hotel had no complaints bed was very comfortable! Staff very friendly!Genuine Hotels.com guest review
"Very short, convient ride to the ocean."
Hotel staff was very friendly. The restaurant had a great breakfast. The location was very good.Genuine Hotels.com guest review
The staff at this property was great! My only real concern is the hotel is showing it's age. For example in my bathroom, the tub was badly discolored in the bottom half. This wasn't a cleanliness issue, it is just old. The shelf in the tub was also missing and the drain on the sink leaked. Aside from those issues it was a good value.Genuine Hotels.com guest review
"Nice hotel close to everything in Va Beach!"
Beds were very comfortable..Only thing missing is a continental breakfast!!Genuine Expedia guest review
The hotel was very beautiful and convenient location to beach and shopping.Genuine Hotels.com guest review
"close to main roads"
excellent. The eight floor was quiet, non-smokingGenuine Hotels.com guest review
"Nice clean room and staff was very friendly"
Very please with my stay. Nice clean room and staff was very friendly.Genuine Expedia guest review
"Had a great time..."
Great hotel in a great surrounding. The whole family enjoyed the stay. Thanks.Genuine Hotels.com guest review
"Nice Hotel close to restaurants and beach"
Nice experience, hotel was clean, location very good, close to restaurants, malls and 8 minutes away from the beach.. Easy access to hwy.Genuine Expedia guest review
"Convenient but poor service"
We wanted to extend our stay an extra night, but the front desk said they would have to move our room and charge an additional $30. They did not seem appreciative that we chose their hotel over others, so we chose to stay somewhere else the following night. Poor attitude made the difference. The room was nice enough but smelled of cigarettes covered […] up by perfume (probably an excessive amount of the complimentary aromatherapy spray). Also, the bathroom was cramped and there was no liner in our trash can. Just a minor detail that made it annoying. For a pricey room that is 20 minutes from the beach, this place is not worth the money. Read moreGenuine Expedia guest review
"book this hotel you'll be happy"
very kind employees, clean everywhere, nice pool, breakfast stop at 10 but they let you finish even if it's 11. Booked 2 nights and so happy that we booked 2 other night, will go back for sureGenuine Hotels.com guest review
"Not more than a 3 stat"
I think an older property that underwent renovation recently. Rooms were clean. Bathroom was very small though. Indoor pool is a plus. Staff was friendly.Genuine Hotels.com guest review
"Would not Stay Again"
Rooms are not clean, stains on the comforter and the walls are paper thin. If you've stayed at Crowne Plazas in other cities you probably think you're getting a nice hotel, but this place felt more like a holiday inn from the 80s. I would not stay here again.Genuine Hotels.com guest review
"nice and clean ... but it is far from the beach"
nice and clean ... we book it to go the beach , it was 15 minutes far from the beachGenuine Expedia guest review
"Crowne Plaza/Crowne Jewel"
I've been to Virginia Beach several times in the last few years, but never stayed in this hotel. This was an excellent choice. I would definitely stay here again. The staff was pleasant and helpful. The location was great; near shopping. Can't wait until next year!Genuine Hotels.com guest review
"Enjoyed Our Stay..."
It is a very clean and very friendly staff.Genuine Hotels.com guest review
Staff was great! Great location. Room and facility was very clean.Genuine Hotels.com guest review
"Nice hotel close to the highway and the beach"
We only stayed one night, but it was a nice place and easy to get to from the highway. We would definitely recommend this hotel.Genuine Expedia guest review
Was real goodGenuine Hotels.com guest review
"Awesome Anniversary Trip"
My husband and I took a trip to Virginia Beach and stayed at the Crowne Plaza. Our stay was fantastic! We were welcomed by friendly front desk representatives. We slept in the King suite, which had a refrigerator and a microwave! The bed was super comfortable. The location of the hotel is great. It is located by shopping centers and great restaurants. […] It is also not far from the beach and other attractions! I definitely recommend this hotel and will be returning soon! Read moreGenuine Hotels.com guest review
The Crowne Plaza was being remodeled. You can tell its an older hotel. We had an executive king room, which was big but old. The room was awkwardly furnished and shaped. The rooms were cleaned at different time every day...one day not till about 5pm. Overall decent for the price. Only perk was free wifi.Genuine Expedia guest review
decent for business. not close to much for leisure.Genuine Hotels.com guest review
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