"Exceeded my expectations!"
Hotel was extremely clean, the beds were comfortable, it was easy to get to, close to our destination, and amenities were numerous! Overall a great experience!Genuine Hotels.com guest review
Nice stay. Was visiting family and spent very little time in hotel.Genuine Expedia guest review
Pool water could have been clearer Very foggy My kids would not go in.Genuine Hotels.com guest review
Everything was great except the bed was too hardGenuine Hotels.com guest review
Just one night but it was good.Genuine Hotels.com guest review
"all clear, all clean"
everything went as planned and expected. quick checkin, clean hotel, clean room.Genuine Hotels.com guest review
"Super friendly staff"
The staff was wonderful and accomodating. The room was clean and the bed, even for a hotel, was quite comfortable!Genuine Hotels.com guest review
"Average, expected a bit more for a 4 star rating"
Was a bit disappointed with the hotel based on the past reviews and star rating. Was very...very...average and no where near what I was expecting, but oh well. Not sure what the prior 354 guest ratings expected, and the hotel looks nice, but really very average.Genuine Hotels.com guest review
"overall very nice hotel"
NoneGenuine Hotels.com guest review
"We were pleasantly surprised!"
We were very surprised and pleasantly surprised with our room. It was spacious, clean, and beautifully appointed, with a small fridge, a microwave, and flat screen TV. I figured that since we went with Hotels.com, we would get a LEFT-over, sub-standard room. Not so! We will DEFINITELY use Hotels.com the next time we travel. Thank You so very much.Genuine Hotels.com guest review
"Not What I expected"
I used the restaurant on site; please do not order the steak. they do not know how to follow instructions. The food is overpriced, yet mediocre. While in the room, you could hear other guests out on the corridor hanging out . I was charged an additional twenty dollars to cover for impending potential room repair.Genuine Expedia guest review
"Wish it was closer to the beach"
Overall, my daughters and I had a nice time but housekeeping wasn't the best. They came to our room around 9am but we were still getting, i expected them to just come back after they finished the other room but i had to tell them we were leaving the room. They seemed ok with that but as we waited for the elevator i overheard them complaining about having […] to come back and clean the room. Smh, they must of thought the elevator was quicker but they were wrong and that out a bad taste in my mouth about they so after that my daughters ended up making the days for the rest of our stay because we're were never out the room by 9am, it was our vacation! But on our last night we did receive a call from the front desk asking if we needed more towels. Read moreGenuine Expedia guest review
"Adequate hotel. Close to the amphitheater."
Room was fine. Upon check-in, found a green fruit loop on the bathroom floor and hair on the toilet seat and bath tub.Genuine Expedia guest review
"Great hotel but sad trip"
This is a great hotel very niceGenuine Hotels.com guest review
Everything here met or exceeded our expectations. Would definitely stay here again and recommend it to others.Genuine Hotels.com guest review
The room was great. Skip the morning eggs. So bad!!Genuine Hotels.com guest review
was very nice room for the price. breakfast should not of cost anything since we were staying there.Genuine Hotels.com guest review
"Close to my daughter"
The first two nights were great. The third night the hotel had a high school reunion and there guests where block off somewhere near me. The noise keep my girlfriend and I up most of the night. The hotel did give us the breakfast in the morning, but the sleep would of been better since I had to drive 9 hours to go home.Genuine Hotels.com guest review
"one night stay for baby shower"
We got the rooms at about 5pm after we left the baby shower. While checking in the counter person found our reservations, and proceeded to tell me that we paid through Expedia, and then charged me 20 per room for what she said was expendables. I do not know if since we did not use anything other than the room and a few towels, did not have the breakfast […] the next morning, do I get the money back. I will check on that and update this rating. Read moreGenuine Expedia guest review
Lobby and commons area was right up there with a five star hotel. The room was a little dated and although the room was cleaned really well the first two days, the third day was extremely disappointing. I made a complaint at the front desk and we were reassured the problems would be correct and they were. I was a little disappointed there was no follow-up […] after that from management. Overall a good experience and we will stay there again in the coming months. Read moreGenuine Hotels.com guest review
Room was clean and in nice shape. Hotel staff was very friendly. Our only complaint was with the restaurant, which is usually independent of the hotel. Overall worth every penny of our rate for five nights.Genuine Expedia guest review
TV Remote did not work on day 2. Also the window heat unite was set at 62 but it keep putting out heat, so I turned it off. The snack shop had one selection for bottled water, filtered, & the front desk clerk shorted me 10.00 change on the purchase which I corrected. Regards, Bob StantonGenuine Hotels.com guest review
"It was ok nothing more for a 4 star hotel."
I've stayed at many Crowne Plaza Hotels. This hotel did not measure up to the standard of other hotels at all. Specifically, shower curtain was filthy. The toiletries left were used and not refilled. When I called for new toiletries, they told me to come and get them at the front desk. I asked for an early check in and they were absolutely not in favor. […] Waited until 1550 before I was able to check in. Read moreGenuine Hotels.com guest review
"Good, not great"
The hotel was your basic stay -- our only complaint was that the walls were paper thin and we had to be moved due to a crying baby next to us. However, the service was great and they accommodated us right away. The rooms are nice and breakfast is wonderful. Would stay there again, but it wasn't the luxury you usually get at a Crowne.Genuine Hotels.com guest review
Overall, I was pleased with my experience at the Crowne Plaza. Great area. There were lots of shops and restaurants in surrounding area. My only issue was the hotel agent not being able to locate my reservation even though I had my conformation. I had to wait 2 hours till the manager said "You call hotels.com." The agent at hotels.com called the hotel […] immediately and took care of the issue. Read moreGenuine Hotels.com guest review
"Nice hotel, easy access to everything"
The hotel is spotless! The staff was very nice on check in, the bed was comfy, and we loved having both a fridge and microwave in the room.Genuine Expedia guest review
Everything was very goodGenuine Hotels.com guest review
"Great hotel with friendly and professional staff!!"
My room was not ready when I got there, but the staff were so friendly and professional. Once I got checked in the front desk called to make sure everything was to my liking. The room was nice and clean and the bed very comfortable. Minutes within the beach and Towne Center. I would surely stay there again!!!Genuine Hotels.com guest review
"Bad Guest Services"
I had booked my stay through Hotels.com. The hotel was very accommodating, allowing me to switch weeks on a non-refundable room. However, when checking in the receiptionist was very confused about how to handle my pre-paid room. While checking email another guest opened my hotel room door as she was given my same room by the receptionist. Thank goodness […] I wasn't in the shower! I left to pick up dinner and upon returning my room key no longer worked. Had to travel back to the lobby to get that replaced. Then went for ice and the ice machine did not work. Had to go up two floors to the next machine. Needless to say my dinner was cold! It seems there might have been a happy hour reception when I arrived, but no details were passed on to me. Read moreGenuine Hotels.com guest review
The hotel lobby and restaraunt were decent. But a clean and updated room are always a plus for me. The food was not good at all. I tried their dinner and breafast. It was a waste of money. The hotel is literally an 8 minute drive to the Town Center of Va Beach. Which is nice out door mall with nice shops an great restaurants. EAT THERE!Genuine Hotels.com guest review
The hotel itself is nice. However, the details of a great stay were not there. My wife and I went there for a quick getaway. We went to the restaurant because we simply didn't want to drive out anymore. The restaurant was nice, but the only thing on the menu I wanted to order was not there...even though we were the only ones in there! I chose something […] else that wasn't bad, just not what I wanted. Then, we wanted to get a good night's sleep. Since the hotel is so close to the highway, we heard cars zooming by all night. some trucks were louder than others. When the cars weren't zooming by, the air conditioning unit wouldn't stop ticking. ALL NIGHT! We couldn't get it to stop. Needless to say, we didn't get much sleep. On top of all that, the bathroom's were way too small. They only had 1 face towel in there. We had to make our way back to the front desk for more towels. Fortunately, the staff there was very friendly. My stay there was disappointing. Read moreGenuine Expedia guest review
Ask for late check out and front desk said no problem when we checked in but didn't have us down for late check on Sunday as requested. Extremely loud !!! One of your guests called front desk twice because of very loud guests. There was no Reisling wine at bar which is a standard wine.Genuine Expedia guest review
"great birthday overnight"
I brought my 10 year old and 2 of her friends for her birthday sleepover. The room was clean, the front staff very helpful and the restaurant staff was so friendly when we went for breakfast the next morning. The pool was open late so the girls could swim and then open early again the next morning so they could get in 1 last swim before checkout :- […] ) Read moreGenuine Hotels.com guest review
"Crowne Plaza - VB, Va."
Nice hotel, manager was having a meet and greet dinner.The pasta was very tasty. My room was quite roomy, clean and welcoming. Will stay here again when in VB.Genuine Hotels.com guest review
"January 26 - 30, 2014"
Overall my stay at the Crowne Plaza was very nice. I appreciated the maintenance staff and the front desk manager Kate helping me to free my rental car from the snow drifts.Genuine Hotels.com guest review
pleasantGenuine Expedia guest review
Very comfortable and clean place to stay. Management is very friendly and helpful.Genuine Hotels.com guest review
Staff was very helpful-room excellentGenuine Hotels.com guest review
"Nice hotel, close to everything."
Family friendly, breakfast at restaurant great. Clean room, our shower head broke, got fixed right away. Indoor pool has warm water but pool room is cold, not heated. Fitness room has sauna and shower room but closed one day for maintenance. Overall stay satisfactory. Will come back.Genuine Expedia guest review
This hotel is great have stayed here a few times but since they last remodeled it is even better enjoy.Genuine Hotels.com guest review
Enjoyed everything. Clean, close to the interstate, good price. We will stay again.Genuine Hotels.com guest review
"New Years with my Honey"
My honey and I stayed here during New Years, the room was spacious, the bathroom was very clean and only a 5 min drive to the town center. We were there to spend a romantic New Year's Eve and enjoy the festivities at the town center. The Plaza had a shuttle bus going back and forth every 15-20 min which was cool. We had an excellent time and I'm looking […] forward to staying again. The only suggestion I can make is that they need more then 1 shuttle bus running. Read moreGenuine Hotels.com guest review
"We had come to a wedding of a granddaughter"
Our stay was very pleasant. The personnel were kind and we had no problems.Genuine Hotels.com guest review
"close to family"
Our second stay at this hotel and it was just as great as the first time. Even over the holidays, things were clean and well taken care of. We will definitely be staying here again in the spring.Genuine Hotels.com guest review
Food service was slow and cold. Service was charningGenuine Hotels.com guest review
"Virginia Beach, VA Resort Hotel"
Stayed two nights to attend a family gathering in the city.Genuine Expedia guest review
Hotel staff very friendly, nice clean room and relaxing free of noise perfect for a relaxing get awayGenuine Expedia guest review
Christmas Eve - staff was wonderful - room was very quiet and clean. Perfect our stay with children.Genuine Hotels.com guest review
a great hotel, clean. and great staffGenuine Hotels.com guest review
We were delightfully surprised with the staff and facilities at this hotel. The staff was very customer service oriented even with a diminished number working over the holiday. The room was very comfortable and clean and we will stay there again if we are in the area.Genuine Hotels.com guest review
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