"5 days at Sugar Bay"
A pleasant stay, but the hotel needs a bit of updating/renovating in some areasGenuine Expedia guest review
The resort is a good young inclusive holiday spot. Not great for everyone but fun and a great view.Genuine Hotels.com guest review
"Luxurious, Beautiful, & Relaxing"
Really nice resort. The pool area was amazing, the room was very well appointed with nice fixtures & a huge king bed on the top floor. The beach was spectacular even nicer waters then at Magen's bay a little rocky here & there but swimming & snorkeling were fantastic. The food was pretty good we had the burgers & mahi mahi wrap which was delicious. […] Only stayed for a couple nights but the staff was very helpful the girl at the front desk practically let me pick our room. The only two disappointments were it seemed all the ice machines were broken & vending machines were empty. Also the bathtub in the room could have been re-caulked as there were a few noticeable cracks between the outside of the tub and bathroom floor. Read moreGenuine Hotels.com guest review
"some female staff were not pleasant.."
ME...:WHAT DO YOU HAVE TO DRINK?" FEMAILE WAITER..."YOU CAN LOOK AT THE MENU?" I THOUGH THIS WAS A VERY RUDE RESPONSE !!!!Genuine Expedia guest review
First time traveling to resort. Wonderful experience, staff easy to work with.Genuine Expedia guest review
"Good hotel for all ages."
The majority of the staff were wonderful but there were some that were poorly trained and below par in professionalism and in their ability to do their job.Genuine Expedia guest review
"This is 3.5 star hotel."
The hotel property is gorgeous. Pool is beautiful along with the grounds. The views are unreal. Nice tennis courts and basketball court. Plenty of activities and theme nights at hotel. Poolside bingo, ping pong and pool. Rooms are a bit dated but they are renovating the rooms. Cleaning crew were very friendly and do a great job. Check in was ok. I checked […] in on a Sunday. I think I just caught a young ding doing, Nothing crazy but not to informative. Check out staff was very nice. Hotel is a $5 cab ride and 5minutes to Red Hook section of town. Lots of places to eat and you can catch the ferry to St John for $15 round trip in Red Hook. I felt very safe at the hotel and red hook area. This is very important for me when I travel. The people were friendly both at the hotel and red hook. Down side: could not find an ice machine that worked. Towels were a 3.5 rated along with the comfort of bed and linens. Food: Breakfast Buffett was ok. Lunch Buffett is VERY Good. Added value its next to pool and beach. Dinner: Not so good. I like to relax and enjoy dinner. Just not organized and food was ok. We ate out 2 of the 5 nights. We paid for all inclusiveness. I think if they had better management that stayed on top of the staff and paid attention to detail this could be a 4 star hotel. Its so close yet so far away from a 4 star hotel. I recommend this hotel and hope everyone who goes enjoys it. Read moreGenuine Expedia guest review
"Waaaaaay Better than I expected!!!"
I was concerned about this stay bc reviews were not so great for this property. We loved our stay here. The staff was extremely friendly from Norris who took us on a fantastic tour of the property as he brought us to our room first day to Rosa, who comes to the hotel to share about shopping. The room was clean, the property was a tiny bit old but has […] been renovated and it is beautiful. Our view from the balcony of our room was gorgeous. We visited other properties and this beats them all by far. The only bad thing to say is stay away from the food and restaurants-average to bad taste, mediocre service and very expensive! The hotel is a hop, skip and a jump from Red Hook where you can catch a ferry to St John's, shop and best of all eat. Don't miss DUFFY'S-we had awesome food plus loved the music and dancing, Also, rent a boat at Sonic Charters(the best!), rent a jeep and most importantly don't fly Spirit Air!!! Read moreGenuine Expedia guest review
The Hotel and stay were ok. I have experience as a Chief engineer for a 400 room hotel so I know what whould be. The all inclusive stay was ok except that I could see that the hotel is dollar poor,ie There weren't enough towels for all the rooms, the housekeeper didnt leave enough/coffee everyday, and tv remotes weren't fixed at all. This dispite several […] requests. The food was good but the bar was mostly bottom shelf. The beach was nice and clean. Read moreGenuine Expedia guest review
"No hot water,"
We were stuck in St. Thomas because of plane issues and this was the only place we could find a room. We paid a very high rate(expected because it was last minute) but learned this is usually an all inclusive and the rate we were paying was not, so everything was extra. The real issue however is when we got up very early for our resumed flight there […] was no hot water. An ice cold shower at 4:45am is not what we had in mind. We mentioned it to the front desk but there was no offer to adjust the rate or give us any credit. No manager was on duty apparently and we had to leave for the airport, but we would have expected some follow up from a resort that wants to be rated highly. Read moreGenuine Expedia guest review
Nice hotel....pool is nice....beach is rocky must have water shoes. Food was very disappointing there was no food item that was very enjoyable.Genuine Expedia guest review
The snorkeling was awesome. There was a reef two feet from the gorgeous white sand beach. The staff always had a friendly smile. The pool was gorgeous and the pool bartender was always mixing up favorite rum drinks. The food was very good and the buffet for breakfast and dinner had a lot of good selections. The hotel needs a facelift but the staff and […] atmosphere and the wonderful view made up for it. Would def go again and feed the iguanas :) Read moreGenuine Expedia guest review
"Hotel on the down slide!!"
Hotel was nice several years ago . New owner appear to be cutting costs and it shows. Even down to no having enough pool towels for guests. Food was ok but nothing special. I'd try my luck at a differant hotel!!Genuine Expedia guest review
"STAFF, SERVICES AND ACCOMODATIONS STINK, need new"
2 Rooms, 8 days! Below is a brief summary of a multitude of negative comments and experiences we received during our stay there—Bad, Bad, Bad---Location was nice but staff, accommodations, services and especially the staffs cooperation and desire to please guests, on their once in a lifetime trip, was worse than poor, it was non-existent! The staff […] did not care to service the guests. We wasted half our time moving or taking care of ourselves instead of enjoying what we paid for and was promised and expected. 1. ARRIVAL—Rooms were dirty with hairs in bed. No A/C 2. Had to eventually move 4 times, Rooms with No A/C, or very little A/C, 3. In the 3rd room the toilet had a severe leak. In the 4th room the A/C barely worked. 4. No bath towels in rooms, had to use hair dryer to dry children. We made repeated calls with statements to go to pool to get some. None at pool! Finally some arrived hours later, too late! 5. Pool towels ran out daily, 2/22 they had no towels to begin with! 6. Security came to our room one night to warn us about noise but it was the room next door—they got the wrong room, too late everyone was up at that point. 7. Daily schedule advertised kids’ movie show at 7 PM but never had one. 8. They said then we would get PPV (Pay per View) free but PPV didn’t work! 9. We had to call New York to get cable working because staff was clueless. PPV never worked and they charged for it. 10. The shuttle service was not good Read moreGenuine Expedia guest review
"Beautiful hotel- each room spacious with balcony"
The facilities were beautiful - very attractive main building. Various sightseeing trips were provided for a fee. Main restaurant was adequate. Pool area had several small places to eat or drink. The hotel itself is not convenient to Charlotte Amalie or most other restaurants or sightseeing but certainly can be enjoyed by itself without the need to […] look elsewhere. Definitely good for those who are just looking for a beach experience. We saw several weddings taking place there. Read moreGenuine Expedia guest review
"Far from the beach."
We were disappointed to find that the beach and swimming pools were so far from the resort. A shuttle was provided to get to the beach however it was not easy to board the shuttle. If you chose to walk to the beach it was a difficult walk including 99 stairs up or down. We also had 2 days where we had no hot water. Housekeeping was also an issue due […] to not getting clean towels 5 out of 7 days. The ice machines did not work either. There was no microwave as advertised. Read moreGenuine Expedia guest review
"Great location and views!!!"
Very family friendly. Fantastic location and pool. Nice staff and very big room with amazing views. Best food was poolsideGenuine Expedia guest review
Decent hotel for the money, but I would not stay here again. The property is dated. The staff was slow. The food was ok, but there were long lines at dining times.Genuine Hotels.com guest review
"Not recommended at all!!"
We had a family of four, we purchased the all inclusive package. Turns out they only have 1 place to eat where you are seated and served. Baci has 50 seats, the hotel has 300 rooms so we were forced to eat at the buffet. Breakfast, lunch and dinner was all buffet food. The main staples of the dinner service were mac and cheese, rice and beans and pasta. […] Not at all what I was expecting having stayed at other all inclusive resorts. Staff is nice when you check in, but if you need anything during your stay, don't count on your needs being met. I had to call every night to have towels delivered so we could shower, seems housekeeping kept forgetting to leave clean towels. Regarding activities, they put out a daily paper with all the activities for the day, similar to a cruise ship, however, 80% of the activities never happened. They advertised movies each night, but they were not where they said they were going to be and then they directed us to a room under construction, needless to say the 4 nights we were there no movie. My daughtered a glass of milk, response from server we don't have any milk. I ordered a diet coke, response we are out of diet coke. Not worth the money, the beach was great and the pool was nice, but if you are looking for a resort, this is not the place. Read moreGenuine Expedia guest review
"Kids Club made the stay worthwhile"
The exterior of hotel was rough around the edges. Walkways and elevators were in disrepair. The rooms however were nicer and the bathrooms were also. The rooms were clean and my ocean-view was breathtaking. Overall, the staff were not too pleasant, but a few stood out. Jocelyn the grill cook at the poolside restaurant was excellent and makes a fabulous […] burger, Clifford went out of his way to find towels after I cornered him in the hallway (the hotel did not have enough towels which may guests complained about). My kids ages 5 and 8 LOVED the Kids Club and asked to return each day we were at the hotel. For this reason I would return. For a romantic getaway I would choose another property. Read moreGenuine Expedia guest review
"Management is short sighted"
Sugar Bay is a nice property, great location, and the staff are good people. However, management is not training the staff adequately and is so intent on cutting costs they are missing substantial opportunity to increase ROI. This could easily be a 4 star resort but I agree with the 3.5 rating most guests give because of the clear lack of excellence […] in management's attitude. Don't blame the workers, this is your problem Mr. Manager. Read moreGenuine Expedia guest review
"Fun and Friendly place to visit"
We stayed at Sugar Bay for a family member's wedding. The place was very nice, clean and the people were friendly. The rooms were typical for a tropical destination, but kept clean. Food was plentiful and good. We were a little concerned because of previous reviews, but we had a wondeful time at Sugar Bay. Our only "complaint" was that we didn't always […] get enough clean towels or washclothes each day. It actually became like a game to see what we would get. After speaking to the housekeeping staff, it appears that laundry was done all day, but because they cleaned the rooms early each day, the towels, etc were not ready in time. We requested what we needed and it was always delivered. We really enjoyed our stay and would return. Read moreGenuine Expedia guest review
"Very relaxing getaway"
Everything about the hotel was nice! The staff was gracious and the offered meals were pretty good as well. The only downfall was the 99 steps leading to the pool area. The hotel offers a shuttle that takes you to and from the pool area. Make sure you take advantage of it!Genuine Hotels.com guest review
"Very nice travel experience."
Had a very pleasant stay at the Sugar Bay Resort. The staff was friendly, courteous and helpful. The beach area, although somewhat small, was lovely and the views were gorgeous. Lunch at the Turtle Rock consisted of a hot buffet and salad bar, or you could order burgers off the menu. Nice pool area with waterfall. Activities include snorkeling, tennis […] and a full service spa. I would recommend this resort for anyone looking to relax and unwind in a casual islanders atmosphere and would highly recommend for families. Read moreGenuine Expedia guest review
"PRIVATE BEACH RESORT"
If you are looking for a fair resort with simple accommodations, you have found the right place. Our room was average with nice view of island and resort beneath your feet. IF YOU CARE ABOUT BEING CLEAN WITH PROPER TOWEL SUPPLY THEN IT'S NOT THE PLACE FOR COMFORT STAY. This resort is nothing but average with friendly staff and tasteful food. Island […] and resort won't take your breath away but it will give you a breath of fresh air before returning home. Read moreGenuine Expedia guest review
"Great beach with beautiful views."
Overall, we had a great time. Definitely do the all inclusive it's worth the cost. Food was alright, nothing to brag about. We had a hard time figuring out the schedule of meals but no big deal because there is always a helpful staff member to ask. One bad waitress in the whole resort, otherwise everyone was amazing and treated us like VIPs the whole […] time. Gorgeous private beach with decent snorkel gear and other activities provided with all inclusive. Rocky so bring water shoes but tons of fish and other sea life to explore. Tons of steps to beach and pool area but a shuttle runs every 15 minutes if you want to be lazy. Close to Corral World but shopping and marina on other side of island. Nice friendly place we would definitely recommend it. Read moreGenuine Expedia guest review
"Beautiful views & friendly staff & Limited Food"
My overall experience was decent. The views from hotel are breath taking. The beach was beautiful and the pools and swim up bar were very nice. However, the condition of the hotel needs upgrading. The worst part of the experience was food. The food selection was very limited, not alot of option and quality was lacking. The best restaurant was Italian […] restaurant, by far the best and only place to get decent quality food. I would recommend to friends for view and friendly staff, but has potential to be excellent hotel. Read moreGenuine Expedia guest review
"Nice staff but could be cleaner"
Nice staff, nice location but not a clean facility. The rooms smelled funky.Genuine Expedia guest review
"Front desk = Horrible ; Rest of the hotel great"
My husband and I arrived at the hotel with my sister-in-law and her fiance. To our shock and suprise, the entire lobby was under construction. As we are trying to check in, all we can hear are jack hammers and drilling! Expedia NOR the Sugar bay site said anything about the hotel being under construction. Only one of our rooms was "ready". We were a […] bit upset, but agreed to just crash in one room until the other was ready. The front desk associate assured us that our rooms would be next to each other. After an extremely long check-in process (including signing WAIVERS!) we finally recieved our keys. We get up to the "clean and ready" room only to open the door to a room that was trashed. There was water everywhere, the bed was obviously slept in, and there was garbage in the trash cans. We went back downstairs, annoyed, but hopeful that we would get another room to our liking. When we got back down to the desk, they told us that there were no other rooms available for us (there were people checking in around us with no problems). Now we started to get really irritated, so we asked to speak to a manager. The Front office Manager, Natasha, came up to us (with quite the attitude after speaking to other guests having a similar issue) and told us, and I quote, "If you don't like it here, you can leave. Go have lunch and think it over. We will release you of any fees and you can call Expedia and go somewhere else." We were completely taken back by her attitude and demeanor. Read moreGenuine Expedia guest review
"DO NOT STAY HERE!!"
The only thing I can say about this place is . . . it is a rip off!! It tries to be a resort facility but really, the only thing to do is hang out by the pool. The places to eat ARE CRAZY EXPENSIVE!! Meaning 16.00 dollars for a kids meal of dry spaghetti noodles. The casino was demolished at the time and not operating which was never disclosed to us […] and none of the activities (which are still VERY few) even occurred at the time they say they were supposed to occur. The pool was beautiful but that is about it. Just do yourself a favor . . .find a smaller local hotel that doesn't try to stick you with HUGE bills!! It seems like a good deal when you are booking it but you definitely don't get what you paid for!! Read moreGenuine Expedia guest review
Just got home today from our say here. Amazing view and the first half day everything seems good, they even had soft serve ice cream which our 2 year old loved. That was the last day the ice cream machine worked, they never fixed it after that. I We have an ice bucket in our room like most hotels so you would think there would be an ice machine close […] by. Wrong! I searched floors up and down side to side and either it was removed or not working. First breakfast we ask for glass of milk, they said they were out. Now hot water in the entire resort one morning. We called 4 times to get a blanket until one came. Air conditioning in our room stopped working, they didn't think it was important enough to come look at it. The hotel is clean but dated and most things if it breaks they don't fix it unless its completely necessary. I think the biggest complaint is the rudeness of the staff. I admit many of the staff were great but a good amount of them seemed to be bothered by any requests and not helpful. Eye contact and friendliness was limited to the stand outs on staff. Oh and another thing, if you have kids I really don't this a good place. There is nothing to do for kids except the "Kids Club" which is a room that we never saw a kid in. Food for kids? None. Lunch menu had one item grill cheese for kids, no items for kids at dinner. Read moreGenuine Expedia guest review
"Older hotel, noisy and smelly"
This hotel is an older, run down hotel. It was very noisy with golf carts running around the premises late at night. This hotel is also smelly. For the price, we were very disappointed.Genuine Expedia guest review
"I should have trusted the past reviews and remarks"
After not having a lot of choices for an all inclusive resort on St.Thomas, we booked our stay at Sugar Bay. At check in we had to remind the staff we needed armbands since we knew we purchased the all inclusive package. Bands were applied and we dropped off our luggage in the room and went to the pool for a drink and were asked for money for drinks. […] Went back up to the counter and were told our reservations didn't include the all inclusive and WE'D need to call Expedia to solve the problem. After reminding the staff we were in a foreign country and didn't have internet he told us we could pay to use the hotel computer. Not happy at this point. I called Expedia after finding the number and was on hold for 45 minutes since the hotel manager felt the need to talk with other guests before taking the call. When confronted on why it was taking so long, he acted confused and made the corrections. I'm still not sure why the staff could not assist us in dealing with this and made us start the process. Very poor customer service. A few days later we requested a few towels. After calling both the housekeeping staff and guest services desk via hotel phone, no one answered. We went to the lobby and requested the towels and it took 35 minutes for 2 towels to arrive and the same manager couldn't even tell me when I was 20' away that the towels had arrived. I had to go ask again and he handed them over the counter. Poor staff. Hotel needs updating. Bar staff was great as were the wait staff Read moreGenuine Expedia guest review
"2 nd time back will be back Jan 2015 as well!"
Staff & hotel is friendly & couteous as all times!Genuine Expedia guest review
"Very nice hotel, comfortable & scenic"
I really enjoyed everything about this place. It was exactly what I was looking for, very comfortable & fairly quiet most of the time. It never felt too crowded. Although there were a lot of steps to go down to the pool (98!), it didn't feel difficult & it was a very pleasant walk down (very scenic overlooking the ocean, pool & foliage). We usually […] took the shuttle back up. The shuttle service was usually very good between the main building, pool & parking lot. Read moreGenuine Expedia guest review
"Nice hotel with private beach/all inclusive option"
A friend and my daughter accompanied me to this resort for a winter get away vacation in January. It was my first all-inclusive vacation and it was worth it! We were greeted pleasantly at the entrance and offered a rum punch. Check in was a snap and we were on the beach within minutes after arrival. The weather in January was low 80's and sunny all […] 5 days of our stay. There could have been more food options, however, the food and drinks were good (especially breakfast). The rooms were clean, but housekeeping could have done a better job of stocking enough supplies. When you get off the plane there are plenty of cabs to take you to the resort, no need to arrange that ahead of time. Bring your passport if you have one just in case you wish to travel to the BVI. I suggest packing some water shoes because the ocean access is rocky in some areas. No need to pack a beach towel, they will give you a towel card that you will trade for a beach towel and vise versa. I felt very safe at this resort. Enjoy! Read moreGenuine Expedia guest review
My husband and I enjoyed a 4 night all-inclusive stay at Sugar Bay. The location is absolutely beautiful. The staff is friendly and helpful. They are remodeling the lobby & it looks great. I recommend this hotel.Genuine Hotels.com guest review
"Noisy room, incompetent staff, long lines. Avoid"
My wife & I stayed at Sugar Bay for a long weekend trip. Very bad experience! The staff called our room at 1:30am on the first night because they wanted to see who was staying in the room (they had apparently not marked it down in the computer system when we checked in earlier that day). On the 2nd night of our trip we had to switch rooms at 1:30am […] b/c of a loud banging noise from an electrical utility closet one floor below. We tried to call the front desk a few times about the noise with no answer, so we ended up going thru hotels.com who arranged our change to the new room. The beach is rocky and practically un-swimmable! The breakfast was crowded, with a long line (despite several empty tables), and they ran out of items. We're glad we didn't do all inclusive for the trip. We didn't spend much time at the resort other than to sleep, but wished we had saved our money and stayed somewhere else. This hotel is in desperate need of new management. Read moreGenuine Hotels.com guest review
"Not as good as other all-inclusives"
I have been to 3 all-inclusive hotels in Mexico, two in Punta Cana and one in Jamaica. This hotel did not seem to cater to the "you do not need money since it is all-inclusive" expectation. Staff was very nice. Main building was undergoing major construction and very little was explained to guests. Very hard to find any type of beverage early in the […] day. I went to the pool which is down 100 stairs at 8am. I was unable to get any sort of cold drink down there until the restaurants opened at 11:30am. I took the shuttle back up to the lobby to find the café on the 2nd floor was out of all soda in the machine. Bar in the main restaurant was not open. Frustrating. Most all inclusive hotels have many self service options for non-alcoholic beverages or stock some in your room refrigerator. Only option was to buy a drink in the gift shop. I also expected more dining options for lunch and breakfast. I would not spend the money for this all-inclusive. Mexico and Punta Cana offer much more for much less. Read moreGenuine Expedia guest review
"Pretty Property! Good Location!"
Sugar bay staff greeted us every morning, breakfast buffet was good. Beach was small but well maintained. We went all inclusive and the choice of meals and drinks were ample. If you are going to be lazy they have a shuttle to get you to the beach and pools, if not you will walk down 98 stairs to get there. Our room was clean and nice. No problems with […] the shower, toilets or sinks. We had a very pretty view of St. John from our balcony. The hotel had a news letter each day as to what restaurants would be open and what activities would be going on. I would love to go back. Read moreGenuine Expedia guest review
"Any port in a storm"
After being stranded in St Thomas for 5 days after the blizzard, we booked this hotel quickly online quickly. The room cost nearly as much for 5 days as the condo we rented for the previous 2 weeks on beautiful Sapphire beach. (No compensation from the airlines, so much for next years vacation budget.) There were no rental cars available. We arrived […] at about 1AM and the front desk staff were very friendly. They checked us in even though they did not yet have the Expedia booking info. There was a lot of construction going on at the hotel. The half the lobby was closed with floor work, and the main driveway was being teared up for repaving. Buffet breakfast was NYC expensive.There was not much within walking distance so I inquired about the meal plan option that I saw was available on Expedia. The hotel said that can only be booked through Expedia, so I called Expedia, who were very helpful, they had to call the hotel, but no dice. Cost would be about double. We declined - it turned out to be the right decision after we dined in the main dining room the second night. 3 meal choices. Poor quality and expensive. Feelings were shared by many of the other guests. After that, we ate elsewhere. The beach was 99 step down after riding the elevator to the bottom floor. They also have a shuttle from the lobby. I felt this was a resort stuck in the 70's (kind of an old Disney feel to it). Read moreGenuine Expedia guest review
Our experience with this resort was at best disappointing. * The beach is very small and rocky compared to other hotels in the area * The mattress in our room badly needed to be replaced. The bed was terribly uncomfortable. * The tiles were falling off the wall in our bathroom. * The outside lights and elevators were on the fritz one night. * The food […] was primarily buffet style and flavorless (the omelets at breakfast being the exception). * The Italian "nice restaurant" was good our first night, but is closed two days per week, and offered the same bad menu the rest of our 8 day stay (The menu typically only offers 3 entrees and the menu rotates. Unfortunately for us they stayed on a bad menu for 5+ days). I should add this was made even more disappointing because at the time of booking it had the same price point as the Marriott Frenchman's Reef, which we had stayed at last year. We chose this hotel because we wanted to explore a different area of the island/it's closeness to Red Hook. There are no comparisons between the two - the Marriott is by far better in every way. I would only recommend this hotel to those looking for a "booze cruise" type of experience and a great special/deal. We will not be staying at this hotel again. Read moreGenuine Expedia guest review
"Family friendly resort -- all inclusive!!"
We stayed here for 1 week (over New Years)... with 9 people, including 3 kids. We loved staying at this resort... including: great beach with plenty of sun chairs & soft sand, anytime access to snorkling & kayaking, lots of space in the pool & hot tub, fun times at the bumper boats & mini golf, loved seeing the iguanas & cats every day, Kids Club was […] a favorite with our kids, resort staff was very friendly & accomodating, restaurants had great food anytime of the day, entertainment available at night in the main building, and plenty of great drinks available anytime! Overall, this is a super place to stay -- and the all-inclusive was worth it! We even took a sailing trip right out of the resort -- on the Daydreamer to Jost & St Johns -- loved it too! Read moreGenuine Expedia guest review
"Nice resort and friendly staff."
Took my family for Christmas break. We had a wonderful experience. The staff was friendly and the food was excellent. The only thing I'd mention is on our next visit we'll be sure to get a rental car. The hotel isn't able to provide a shuttle so leaving the resort was expensive example (ex. four people from the airport to the resort was $60).Genuine Expedia guest review
"Great location and beauitful grounds"
We enjoyed our stay at the Sugar Bay Resort However, the quality of the food was disappointingGenuine Expedia guest review
I would only recommend this hotel to a friend with an explanation. The hotel needs a full renovation and updating. Also, there does not seem to be a competent management team. Buffet items run out and no one replaces them. However, the food is actually decent and you are on a beautiful island.Genuine Expedia guest review
"Nice location and facility"
Close to private beautiful beach and good atmosphere.Genuine Expedia guest review
"Poolside hamburgers & mahi-mahi wraps. YUM!"
The best food was the mid-day meal at the Mangrove restaurant or Pimentos. The hamburgers and fries were really good but the mahi-mahi wrap was exceptional. The restaurant manager, Erik, was so helpful and personable. One day, he brought our hamburgers to where we were lounging pool side (yes, we were too lazy to go back and get them after we ordered!) […] He made us feel very special, but luckily for all of the guests, he does it with everyone... I would give the Italian restaurant next to Mangrove less than 2-stars. The service was good, but the food did not live up to our expectations of good Italian cuisine. (sorry) Read moreGenuine Expedia guest review
"Not coming back"
I had stayed here several years ago when Sugar Bay was under different management and we were very happy. Decided to go back again but that was a mistake! The hotel was under renovation and they worked late into the night (very noisy) waking us up. The help was very rude and not friendly. They did not clean our room. Then one night they had a band play […] until 10:00 pm and the noise was so loud we could not fall asleep. We understand that many people want to have a good time at night and want to listen to music but not at the expensive of everyone staying at the hotel. We had spent 10 hours on the water boating and were tired and wanted to sleep. Read moreGenuine Hotels.com guest review
Excellent location close to Red Hook restaurants etc. Nice large rooms, good beach, large pool area. Large property so some walking through the beautiful landscaped grounds required. Would recommend visiting some of the nearby restaurants rather than doing all inclusive, although the breakfast buffet was good.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )