All hotels in Victoria, British Columbia, Canada
1 room, 2 adults
You can collect Welcome Rewards® nights here463 Belleville St, Victoria, BC, V8V1X3, Canada, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 1,314 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.5
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.8
5.0 / 5Outstanding
"A Grand Midweek Weekend at the Hotel Grand Pacific"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Arriving on the Coho Ferry from Port Angeles, the Hotel Grand Pacific is centrally located, across from the terminal, the beautiful Victoria Goverment House, and Victoria's inner harbor. Thinking we would drop our bags prior to check-in, we were pleasantly surprised to find our room ready immediately. Our suite had a stunning harbor view, two balconies, and was nicely appointed with all amenities. Very clean, and inviting.
Genuine Expedia guest review
Other trip Oct 31, 2014
David
US
5.0 / 5Outstanding
"Great place for a getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed at the Hotel Grand Pacific for our second honeymoon and it was wonderful! Walking distance to Parliament and many shops/restaurants. The room was a good size and clean, great price, the view from the balcony was great. Staff was very friendly and accommodating. We had dinner a couple of times in the restaurant attached to the hotel and it was delicious! We will definitely be back!
Genuine Hotels.com guest review
3 night family trip Oct 6, 2014
Rebecca
US
4.0 / 5Excellent
"Wonderful Hotel and Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed at the Hotel Grand Pacific two nights on our way home from Whistler, BC. Loved being within walking distance of the main waterfront/tourist areas. Due to last minute reservations, we chose a rather small room with two full sized beds. We were lucky to get one of the last rooms available. It was clean and the hotel was very nice. Didn't care for paying a nightly parking fee. The restaurant food was okay, but the staff were great.
Genuine Expedia guest review
Other trip Oct 30, 2014
Gene
US
5.0 / 5Outstanding
"Wonderful location, right on the inner Harbor."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Fantastic three nights at this wonderful hotel! Right on the water with city and water views. Very close to restaurants, shopping, museums, theaters, parks, and recreational activities. Great pool, jacuzzi, and work out room. Travel all over the world and this is one of the great places to stay.
Genuine Expedia guest review
Other trip Oct 27, 2014
terry
US
5.0 / 5Outstanding
"Happy in Victoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Always nice... Stay several times a year uasually on business..staff is pleasent and helpful. Great views from the balcony. Good food in the restaurant. Great pool and spa, realy enjoy the relaxing after a long day.
Genuine Hotels.com guest review
1 night trip with friends Oct 21, 2014
Charlie
US
4.0 / 5Excellent
"Great location."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great place to stay with friendly staff and excellent location.
Genuine Expedia guest review
Other trip Oct 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly people beautiful surroundings and convenient to activities
Genuine Expedia guest review
Other trip Oct 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel in great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
What a beautiful city! Accommodations were excellent & within walking distance of so much. We had a wonderful time.
Genuine Expedia guest review
Other trip Oct 17, 2014
Lorraine
US
5.0 / 5Outstanding
"The best."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing location. Beautiful hotel. Great service. Concierge Murray was so helpful, informative, and enthusiastic.
Genuine Hotels.com guest review
1 night business trip Oct 13, 2014
Linda
US
5.0 / 5Outstanding
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel met or exceeded all of our expectations.
Genuine Expedia guest review
Other trip Oct 16, 2014
Iola
US
5.0 / 5Outstanding
"Perfect location for ferry riders from PA!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Located right across from the ferry terminal, this was the perfect place to drop our bags and explore Victoria. The staff was outstanding! They were helpful with suggestions about dining and things to do. We ate in the hotel restaurant and it was fabulous. I would absolutely both recommend this hotel and stay here again.
Genuine Expedia guest review
Other trip Oct 15, 2014
Linda
US
2.0 / 5Fair
"Not so dog friendly"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Least helpful desk staff I have encountered in a long time. Despite booking request and actually talking to the hotel they still managed to mess up our dog friendly room reservation. Suggest you try the Laurel point in instead much better desk staff and a great dog friendly rooms
Genuine Hotels.com guest review
3 night trip Oct 9, 2014
John
US
5.0 / 5Outstanding
"Perfect location for walking on/ off the Coho!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hotel Grand is in a perfect location if you are walking on the Coho ferry. The hotel is very nice, updated and clean. Our room was a king with city view. It turns out that we could see the inner harbor form our room as well! We had a separate living room and bedroom which was very nice to have the extra space. The pool is the best pool over any other hotel we've ever stayed. It's regulation size, as in 25 yds long with 4-5 lanes. Also there's a big fitness center. To sum it all up I definitely recommend this hotel, if you want to get the most bang for your buck. We will definitely be back!
Genuine Expedia guest review
Other trip Oct 12, 2014
A Traveler
US
5.0 / 5Outstanding
"Great room with a view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great localtion, super room , great view, yoga too in the athletic club. Walk to any where. Close to great restraunts and local bus services if needed. Only complaint would be in the athletc club steam room there is a terrible odor ! they need to add eucalyptus or pine oils to kill the smell of sweat and feet! We loved coming back to our room after a day out exploring.
Genuine Expedia guest review
Other trip Oct 12, 2014
A.
US
5.0 / 5Outstanding
"the best thst Victoria has to offer"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It couldn't have been any better. Excellent.
Genuine Hotels.com guest review
1 night trip Oct 8, 2014
Diana
US
5.0 / 5Outstanding
"In the Heart of Downtown Victoria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really enjoyed my stay at the Hotel Grand Pacific. The staff were very accommodating and helpful in giving me tips of where to go sightseeing. The room is quite nice and the bed was very comfortable. I even had a great view of the Parliament building. Everything is walking distance-- wharf, the Parliament, The Empress Hotel, museums, shopping, restaurants, etc. The food at the hotel restaurant is well prepared and very good. Will definitely recommend and hope to come back again in the future.
Genuine Hotels.com guest review
3 night trip Oct 6, 2014
Minvi
US
4.0 / 5Excellent
"waterfront"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed our stay at Hotel Grand Pacific…close to the bus stop for easy access to public transportation. The lobby is nice and clean. The room is average and even smaller for a junior suite. The tv was awkwardly located sideways instead of being centrally located for better viewing. We liked the free wi-fi access. The location of the gym & pool is tricky to find but nicely equip with amenities. The staff was ok not to friendly to guests just direct to the point…only 1 staff excel for me his name is Phillip at the front desk - very polite & helpful. I can sense his willingness to help and sincerity… the rest are very monotonous & scripted.
Genuine Hotels.com guest review
2 night family trip Oct 1, 2014
Monina
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff was very accomodating to our needs! Thank you for a great stay!
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
3.0 / 5Good
"Nice but slow"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is pretty old but very close to inner harbor and other attractions. Only down side is hotel wifi. It's very slow and keep disconnecting. Is not recommended to for those who are planning for business trip.
Genuine Expedia guest review
Other trip Oct 2, 2014
ben
US
5.0 / 5Outstanding
"A great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Outstanding service, and amazing location, with very clean rooms and lots of amenities. The only thing I didnt like was the pillows, they where to hard and gave me a neck cramp.
Genuine Hotels.com guest review
3 night trip Sep 25, 2014
Faurentino
US
5.0 / 5Outstanding
"Nice hotel very close to the ferry"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable rooms. Beds are great, check out are perfect
Genuine Expedia guest review
Other trip Sep 30, 2014
luz
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Staff very helpful in directions and suggested restaurants and cabs.
Genuine Expedia guest review
Other trip Sep 28, 2014
A Traveler
US
5.0 / 5Outstanding
"excellent hotel and close to harbor"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved our stay at the Grand Pacific. Staff very friendly - Timothy in the restaurant was outstanding. Bell captain was very helpful in taking care of our vehicle.
Genuine Expedia guest review
Other trip Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Victoria Excellence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Always a delight to stay here. Pool was a little cool but still the best breakfast in town! Beautiful view from our balcony and even got to see the Harbour Ferries Sunday "ballet" this time
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
Bob & Anne
US
5.0 / 5Outstanding
"Excellent location and atmosphere."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a short stay but was very impressed at first sight of hotel. Warm receiving, cosy room and excellent views from room balcony. Really enjoyed our stay with swimming.
Genuine Expedia guest review
Other trip Sep 22, 2014
A Traveler
US
4.0 / 5Excellent
"Unnecessarily pricey..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I suppose I didn't do as much research as I could have when booking. I assumed because the price was relatively high that I would have the usual's in the room (like a microwave or fridge). The room I booked had a high square footage which was completely unnecessary since I was not in my room during the day. The curtains had a few small holes and black marks on them and the bathtub was partially clogged. It wasn't horrible experience but for the amount being charged I expected much better. Outside of the room the staff was pleasant and helpful. The concierge was able to point us to the nearest currency exchange and looked like he had a lot more information ready for us if needed. My balcony looked across to the Holiday Inn which was substantially cheaper and seemed to have more going on. Note: We thought the room didn't come with a fridge. When we thought we misplaced one of our passports and went through every single drawer and cabinet we found it hidden beneath the TV in the dresser. I guess I can't complain but it didn't seem obvious to me.
Genuine Expedia guest review
Other trip Sep 21, 2014
Tim
US
4.0 / 5Excellent
"Perfect location,right in the core of Victoria"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, overlooking harbor, walking distance to restaurants, sightseeing, Parliament is right next door. Hotel is clean, comfortable beds
Genuine Hotels.com guest review
2 night trip Sep 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Best Location Close to everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Harbor, parliament building and other tourist places were few blocks away from the hotel. Only complain is about the size of the room. It was too small. Nice and clean room though.
Genuine Expedia guest review
Other trip Sep 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to Victoria Clipper moorage"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Our rooms were clean, with very comfortable beds for our company's getaway. Service was excellent. The room rates seemed commensurate for a hotel with the location, amenities, and class the Grand Pacific has. Overall, an excellent choice for Victoria visitors.
Genuine Hotels.com guest review
1 night trip Sep 10, 2014
The Rayners
US
5.0 / 5Outstanding
"Comfortable, Convenient, Amazing Views"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I booked a water view room and could not have been more pleased. Hotel Grand Pacific is a beautiful facility located in the heart of the harbor and immediately adjacent to the British Columbia Legislature Building. Everything within the harbor area is easily walkable from the HGP. Our room was nicely appointed, clean, quiet and offered an amazing view from the small balcony of the harbor and Empress Hotel. Great stay. Highly recommend.
Genuine Expedia guest review
Other trip Sep 13, 2014
Tim
US
5.0 / 5Outstanding
"Indeed it was Grand"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Absolutely beautiful and the perfect location. I will be back.
Genuine Hotels.com guest review
2 night family trip Sep 9, 2014
Tanya
US
5.0 / 5Outstanding
"Location, location, location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Did I mention the location? The Grand Pacific competes with the Empress in location, but it costs less, is less stuffy, and I think has the better view! Would definitely go back. Appreciated the free rental bikes, and the gracious doormen who kept our car waiting even as we had already checked out and changed our plans from moment to moment.
Genuine Hotels.com guest review
1 night trip Sep 5, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were just up for the day and really enjoyed the stay right in the heart of downtown Victoria. The room was pleasant and the staff were very helpful. Great Value in my opinion.
Genuine Expedia guest review
Other trip Sep 11, 2014
Gerald
US
5.0 / 5Outstanding
"Beautiful hotel and well located."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent experience and great location. This is a well located hotel with lots of close to places to eat and things to do. Well located to Clipper Ship and bus terminal.
Genuine Expedia guest review
Other trip Sep 9, 2014
A Traveler
US
3.0 / 5Good
"Needs an update"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Rooms were very old and dated. Furniture was all chipped and rug was dirty . Location was great but they definitely need to redo the interior. Towels were paper thin also
Genuine Hotels.com guest review
2 night family trip Sep 2, 2014
K
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Well located and the hotel has everything you need.
Genuine Expedia guest review
Other trip Sep 5, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great
Genuine Hotels.com guest review
2 night trip Aug 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel in located on the harbor waterfron"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Front desk staff very friendly and helpful with suggestions for things to do, places to eat, etc.
Genuine Hotels.com guest review
3 night trip Aug 25, 2014
cindy
US
5.0 / 5Outstanding
"awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great location, walking distance to downtown, parliament, right across from harbor. If breakfast would have been included it would get an A+.
Genuine Hotels.com guest review
1 night trip with friends Aug 29, 2014
Heike
US
5.0 / 5Outstanding
"View, comfort, and elegance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This beautiful property was in a fantastic location with views of the harbor and Empress hotel. I didn't get one of the renovated rooms, but I couldn't even tell. The rooms were quiet, clean, well appointed. There was a small frig. A/C worked well. I had no complaints about anything.
Genuine Hotels.com guest review
1 night trip Aug 27, 2014
Lori
US
3.0 / 5Good
"Room key fiasco"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
The electronic room key took 8 or 9 swipes to work. No apologies from the front desk. Did not fix the problem. Tried the restaurant. We were ignored for30 minutes before they even took our drink order. Eat somewhere else.
Genuine Hotels.com guest review
3 night family trip Aug 22, 2014
A Traveler
US
3.0 / 5Good
"Good, not great."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The setting is very nice. Our room faced the harbor, which was an upgrade. What management neglected to tell us when they gave us the upgrade was that there was a bicycle race the next morning beginning at 6:30AM! So, we were were awaken at that time, which was way too early. The room was adequate, had the basics like coffee maker and separate hot water kettle and various teas; but the room had a well-worn look to it, and the carpet was old and worn; the walls unadorned. Also, room was not ready until an hour AFTER it was supposed to be, as check in is at 3pm. Certainly did not feel like a 5 star hotel
Genuine Hotels.com guest review
2 night trip with friends Aug 22, 2014
A Traveler
US
4.0 / 5Excellent
"Great location, but ..."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The Hotel Grand Pacific is a quite nice hotel in a great location. My only gripe was our 'partial ocean view' room. The only way to see any water was to go outside onto the balcony and look to the side ... quite disappointing. I would have been better off saving a few dollars by staying in a lesser room with a nice garden view.
Genuine Hotels.com guest review
2 night family trip Aug 22, 2014
Mark
US
3.0 / 5Good
"Hotel close to waterfront."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel was rated 4 star. NOT a 4 star hotel. The hotel looks really good and is close to waterfront but the bathroom was really small, could not open the door if the floor mat was on the floor. No place for towels. Bath fan did not work. The main restaurant was closed. Cafe food selection needs improvement.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel, excellent location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Our family of four were staying there for 3 days, and we really enjoyed our stay. The room was spacious and clean. My only disappointment were bed size - we got a room with two beds, expecting queen sizes, but there were full sizes instead. Also, there was very little closet space available in the room, not enough for two people, definitely not enough for 4 of us. And there were only 3 tiny drawers. Other than that, everything was ok.
Genuine Expedia guest review
Other trip Aug 25, 2014
Vera
US
4.0 / 5Excellent
"Great central location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Beautiful, fun, interesting, relaxing, exciting...
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Location perfect for Seattle Ferry users, rooms with harbor view too pricy for our needs.
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
US
5.0 / 5Outstanding
"So Convenient and Nice!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was directly across the street from the Black Ball Ferry where we arrived in Victoria and just a few more steps away from the Victoria Clipper. It was so convenient to the many activities in Victoria.
Genuine Expedia guest review
Other trip Aug 23, 2014
Weekend Trip
US
3.0 / 5Good
"Good for the price and location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, fair price for parking. Room service too expensive, tub drain was slow in our particular room (no big deal, informed them at check out). Hard to beat the location and price - especially if you are not spending much time in the room and just exploring Victoria, this is a fine place to stay.
Genuine Hotels.com guest review
1 night family trip Aug 17, 2014
A Traveler
US
5.0 / 5Outstanding
"COMPLIMENT"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The location was perfect . It is right across the waterfront.Monty who checked us in made every effort to see if both rooms booked can be proximal. My room was upgraded with partial view of the waterfront.We will stay here again next time we go to Victoria.
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
Peng
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews