All hotels in San Francisco, California, United States of America
1 room, 2 adults
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440 Geary St, San Francisco, CA, 94102, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 1,084 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.2
4.0 / 5Excellent
"Great customer service and location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Family trip, 2 kids-mom and dad, got a suite w Murphy bed and portacrib provided. Customer service was great! All employees, particularly Kendra, were very attentive to family needs. Will definitely rebook next trip to SF!
Genuine Hotels.com guest review
2 night family trip Mar 16, 2015
Michael
US
4.0 / 5Excellent
"Diva for a Diva"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Liked the staff alot. Everyone extremely helpful. Great location. Only a few complaints. Kind of dark on the floor outside of the rooms, and no view to speak of. The water pressure was non-existent and the bed could have been a bit more comfortable.
Genuine Hotels.com guest review
2 night business trip Mar 16, 2015
Julie
US
5.0 / 5Outstanding
"I would stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Location was great. The front desk was very friendly and accommodating. Walk into Starbucks from the lobby for a pick me up. . .
Genuine Hotels.com guest review
1 night family trip Mar 12, 2015
Deborah
US
4.0 / 5Excellent
"Very close to Union Sq & walkable neighborhood."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I was there for a week end Meditation retreat.Hence did not do touristy stuff!
Genuine Expedia guest review
Other trip Mar 17, 2015
B
US
5.0 / 5Outstanding
"wonderful weekend getaway!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great!
Genuine Hotels.com guest review
1 night trip Mar 14, 2015
Brandy
US
4.0 / 5Excellent
"Fine, but stark."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
A bit sterile for my tastes (some would say it's trendy), but quiet and everything worked. A decent value for the neighborhood.
Genuine Hotels.com guest review
1 night romance trip Mar 11, 2015
A Traveler
US
3.0 / 5Good
"Noisy location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Don't stay in a room on the Geary street (front) side of the hotel due to constant noise from street people and traffic.
Genuine Hotels.com guest review
Response by Hotel Diva
Hi Charles, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. I would like to suggest a quiet interior room on your next visit. We hope to see you soon. Best regards, Virgil Lopez Hotel Manager
2 night romance trip Mar 12, 2015
Charles
US
4.0 / 5Excellent
"Mother/Daughter spring break trip"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
My daughter and I enjoyed our stay. The hotel staff was incredible! Very helpful! Rooms are small, but we weren't in them very often as there is so much to see in the beautiful city of SFO! Love the modern décor!
Genuine Hotels.com guest review
2 night family trip Mar 9, 2015
Jennifer
US
4.0 / 5Excellent
"Nice room but very small bathroom"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Hotel was clean and the beds were very comfortable. Elevator was VERY small so we mainly took the stairs. We got the junior suite and room size was decent except bathroom was VERY TINY! There was a balcony with outdoor seats but the sliding door was locked so we weren't able to go outside. Overall the stay was good. It's located right in Union Square so we mainly walked.
Genuine Hotels.com guest review
1 night trip with friends Mar 7, 2015
Stacey Ge
US
4.0 / 5Excellent
"Great spot!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Small, but clean and comfortable rooms! It's SF, the rooms are not going to be big. Great staff!!!
Genuine Hotels.com guest review
1 night romance trip Mar 10, 2015
Bryce
US
5.0 / 5Outstanding
"Perfect location, excellent hotel team"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff is excellent. It was our first time visiting SF and this hotel is within walking distance to everything we visited. The staff is professional, welcoming, and they go out of their way to help make your visit hassle-free, pleasant, and memorable. We stayed on the second floor near the back of the building. The carpet is a little hard (buy comfy slippers in China town or comfy socks at Sock Market at Pier 39). The hotel provides bath robes, hair dryer, plenty of towels, pillows, and shower gel. I don't use the hotel shampoos and conditioners because I use products for color treated hair. The bed is super comfy, which you'll absolutely appreciate after a long day of walking and sight seeing. Walgreen's nearby has everything you need (bath and beauty products, wine, champagne, orange juice, snacks, food, etc) The best places to shop are close to the hotel, so you can drop off your bags and shop more. Pack super light because you'll need the space for your trip home.
Genuine Expedia guest review
Other trip Mar 14, 2015
A Traveler
US
3.0 / 5Good
"Nice hotel close to union square but..."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Bad lightening in room, no view at all exept to the next wall, shower handles were difficult to operate, dry paint came from ceiling The staff was great
Genuine Expedia guest review
Response by Hotel Diva
Dear Traveller, Thank you for staying at Hotel Diva. May I suggest a room facing Geary Street with abundant sunlight. I hope you will think of us again on your next trip to SF. Best regards, Virgil Lopez Hotel Manager
Other trip Mar 13, 2015
A Traveler
US
5.0 / 5Outstanding
"great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleasant
Genuine Hotels.com guest review
1 night family trip Mar 10, 2015
A Traveler
US
1.0 / 5Poor
"Hotel Diva is a Dive"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    1.0
Horrible sleepless stay. My sister and I were exhausted after a fun long sister's reunion weekend in wine country, found ourselves kept up all night while recycle dump trucks worked in alley below our 3rd floor window from 1 am to 7 am. Not a warning from the hotel and when we complained, response was: that couldn't have happened because they aren't allowed to do that until 7 am...no apologies - nothing. I have always trusted hotels.com, this was $191 - not a cheap hotel that I knew might be dicey...I work too hard for my money to throw away like this not to mention ruined the end of a sister weekend in San Fran, our first in 30 years.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Traveller, I'm so sorry to hear your stay with us was not as pleasant as you would have expected. Please accept my apology. I hope you will give Hotel Diva another chance and that you will give us the opportunity to change your impression on us. We would love to welcome you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
1 night family trip Mar 8, 2015
A Traveler
US
3.0 / 5Good
"Place to sleep"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Poor rehab job, but had a clean bed and shower. Room smelled musty and was very small.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Mitchell, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size all available on Hotels.com. I hope you will think of us again on your next trip to San Francisco. Best regards, Virgil Lopez Hotel Manager
2 night business trip Mar 3, 2015
Mitchell
US
2.0 / 5Fair
"Good for hikers, bad if you need reliable elevator"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
One broken elevator on checkin. Other one broken when we returned after 10pm requiring a 6 floor walk up for a person with a back and knee problem. Front desk said elevator just neede to be reset but the key was missing and didn't know when it would be fixed. Very loud group on our floor with very slow response from management. Have stayed here before. Won't likely stay again.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Lauri, Thank you for staying at Hotel Diva. I'm so sorry to hear your stay with us was not as pleasant as you would have expected. Both our elevators are now back in full operation after having completed the upgrades. I hope this one experience will not deter you from returning to Hotel Diva. Please give us the chance to change your impression on us. Best regards, Virgil Lopez Hotel Manager
1 night romance trip Mar 7, 2015
Lauri
US
2.0 / 5Fair
"Meh"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Our room was too cramped for our liking, but the area was cool and very alive until late hours which was a plus for us. The elevators were really slow as well, but the staff was super helpful and attentive. Overall, not a bad stay. Then again nothing to write home about.
Genuine Hotels.com guest review
Response by Hotel Diva
Hi Ashley, thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size, all available on hotels.com. We just completed the upgrades on our elevators and both are now in full operation. I'm so sorry for the inconvenience. I hope you will consider staying with us again on your next visit to SF. We would love to welcome you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
2 night romance trip Feb 27, 2015
Ashley
US
1.0 / 5Poor
"Terrible"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
This place has zero bathroom space, smallest shower heads ever made, zero water pressure, view of a brick wall, elevators that are about to break oh wait one was broke down.
Genuine Expedia guest review
Response by Hotel Diva
Dear Traveller, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size with different bathroom lay outs all available on Expedia.com. We just finishing upgrading our elevators and have been inspected by the state. Both are now in full operation. Please accept my apology for the inconvenience. I hope you will give Hotel Diva another chance on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
Other trip Mar 9, 2015
not happy
US
4.0 / 5Excellent
"Chic hotel near Union square"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice room - trendy. View of a wall. Helpful staff.
Genuine Expedia guest review
Other trip Mar 8, 2015
bmt
US
3.0 / 5Good
"Great Customer Service, not a good space"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
too much furniture in room for size and poor layout. great customer arrive though. the guys at the front desk make this place. the room left a lot to be desired. fan stunk like athletes foot and bathroom smelled a bit like mold. not my first choice of a hotel to return to in SF.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Petrina, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size with different lay outs all available on hotels.com. I hope you will consider returning to Hotel Diva and give us the opportunity to change your impression on us. We would love to welcome you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
1 night trip Mar 4, 2015
Petrina
US
4.0 / 5Excellent
"Great stay at Hotel Diva"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel Diva is a cool boutique hotel near Union Square. Very modern industrial decor. Great location for hitting all the sites in downtown San Francisco. We got a great rate for a junior suite that had a king bed plus a queen Murphy bed that pulled down from the wall. Staff was friendly and helpful. Full-service Starbucks next door. We had lunch at the restaurant adjoining the lobby, Colibri Mexican Bistro - super good.
Genuine Hotels.com guest review
2 night family trip Mar 2, 2015
John
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
Excellent staff who were very helpful with advice and helping us with our stay and also organising taxis for our unusual luggage size. Only real gripe is that you can hear noise from other rooms mainly from above as they seem to have wooden floors and they squeak which as it's an old building isn't surprising.
Genuine Venere guest review
Other trip Mar 6, 2015
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very friendly staff. The bathrooms were very small and there were not many outlets.
Genuine Expedia guest review
Other trip Mar 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Viva Diva!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Awesome boutique hotel near Union Square. Love it's thematic playfulness. . .we all have a certain amount of Diva in us, n'est pas? Tiny lobby, cozy rooms, best of San Francisco without big hotel prices. Super friendly, helpful, accommodating staff. Special "shout outs" to Christine and Christian. We've stayed here often in our travels to San Francisco and are never disappointed.
Genuine Hotels.com guest review
2 night family trip Feb 26, 2015
J. Steve
US
3.0 / 5Good
"First time at Diva"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    4.0
Wonderful location next to Union Square, as well as nearby shopping dining and entertainment. Staff is very friendly and helpful, especially Carlos at the front desk.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Traveller, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. I hope you will think of us again on your next trip to San Francisco. Best regards, Virgil Lopez Hotel Manager
1 night romance trip Feb 27, 2015
A Traveler
US
4.0 / 5Excellent
"Weekend Visit to the City"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
The diva was a nice place to stay. It was close by union square and the trolley to get to anywhere in the city easily. However the hotel itself is located on a busy street where a lot of homeless people like to hangout and scream randomly for no reason in the middle of the night so it was a little hard to sleep. And the customer service wasn't super helpful trying to find restaurants and things to do in the city. But overall we did have a great stay in the Diva.
Genuine Hotels.com guest review
2 night romance trip Feb 27, 2015
A Traveler
US
4.0 / 5Excellent
"A Great Find"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel is in a great area and even has a Starbucks next door to it!! Rooms are nice - could use better lighting. The gym needs to replace the treadmill and elliptical machines with ones that have attached TVs.
Genuine Hotels.com guest review
2 night family trip Feb 26, 2015
A Traveler
US
3.0 / 5Good
"Not bad"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel staff are very nice, room was clean but needs some renovation. Bathroom walls slightly stained, holes in the wall. Room was on the 2nd floor right across from the gym. If you wanted more natural light, you could open the shades but there was no privacy. Although it was onsidered a suite, still felt slightly cramped because of the location of the sink (behind the bathroom door when open) and thefront door was very close to the next door room so everytime the people next door came and went, it felt like they were coming into your room. It's not bad, but not the greatest.
Genuine Expedia guest review
Response by Hotel Diva
Dear SF Native, Thank you for staying at Hotel Diva. We offer various types of accommodations with different bathroom layouts all available on expedia.com. I hope you will think of us again on your next visit to the Union Square area. Best regards, Virgil Lopez Hotel Manager
Other trip Mar 1, 2015
SF Native
US
2.0 / 5Fair
"Hotel diva"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    5.0
I was there for business only one elevator working and the business center two computers were not working
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Traveller, Thank you for staying at Hotel Diva. We are in the final stages of our elevator upgrades. Please accept my apology for the inconvenience. I hope your experience during your recent stay with us will not deter you from returning to Hotel Diva. I know we could do better. We look forward to welcoming you back soon. Best regards, Virgil Lopez Hotel Manager
1 night business trip Feb 26, 2015
A Traveler
US
4.0 / 5Excellent
"Good but noisy."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean. Stylish. Friendly. Only problem was the windows are old and don't seal. I was facing the street and the windows are so poor that it was like sleeping with the window open. I'd stay here again, just not facing the street.
Genuine Hotels.com guest review
2 night business trip Feb 24, 2015
A Traveler
US
3.0 / 5Good
"Checked out after a few hours."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I will start with I checked out before evening. I planned a fun day trip into the city for my daughters 18th birthday, and thought it would be fun to stay over night in a nice hotel close to shopping to make things that much more special. I regret choosing the Diva for this trip. The hotel had some flooding issue, which in turn caused the satellite TV to keep going out every 10 mins or so...because of the 4 huge fans they had running to dry the water. Oh and the 4 huge fan were extremely loud and running constantly. My daughter loves the Oscars, so we incorporated watching then into our birthday celebration, but that went out the window due to the TV reception constantly cutting off. At some point I ask to please be moved to another room possibly on another floor away from the noise and TV issues, and was told they had a room on the same floor down the hall. My daughter at some point just wanted to go home, she was tired of the fans, tired of the TV issue and just wasn't feeling the hotel. It really feels like a really old and worn out hotel disguised as a hip contemporary and modern hotel. It's not too pricey for the area its in, but you do get what you pay for. Bottom line next time I'll go for a name that I know and trust.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Ayme, Thank you for staying at Hotel Diva. I'm so sorry to hear your recent stay with us was not as pleasant as you would have expected. Please extend my apologies to your daughter. I hope you and your daughter will give Hotel Diva another chance. I know we could do better. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
1 night family trip Feb 22, 2015
Amye
US
5.0 / 5Outstanding
"bday weekemd"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Bday weekend with my group of friends we book 2 rooms next to each other and we had a blass .. and the front desk employees were really helpful and kind
Genuine Hotels.com guest review
2 night trip with friends Feb 21, 2015
fernando
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great location, friendly staff,funky but fun hotel. Bed was comfortable, and room was quiet. Would stay again.
Genuine Hotels.com guest review
2 night business trip Feb 24, 2015
Timothy
US
4.0 / 5Excellent
"If size does not matter"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Good choice for downtown SF if size does not matter. Great location. Great staff.
Genuine Hotels.com guest review
2 night business trip Feb 18, 2015
Tony
US
5.0 / 5Outstanding
"Very comfortable & stylish, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I loved my stay at Hotel Diva - I wanted a comfortable place to unwind for a few days that wasn't crazy expensive, and this hotel was perfect. The bed was the most comfortable thing I've ever slept in, and I loved the style of the rooms. The bathroom was also great, floor to ceiling mirrors, tons of space, and excellent shower pressure. The lounges in the hotel were also very cool, although I didn't see anyone using them. The elevator was a tiny bit slow because the second elevator was out of order, but it was a very small inconvenience. Location was nice and central - close to BART, Union Square, cable car stop, and walking distance to many interesting areas. One thing to note is that Geary St does border the Tenderloin area, so if you are out at night you may want to make sure you know the streets to avoid.
Genuine Expedia guest review
Other trip Feb 24, 2015
Christina
US
5.0 / 5Outstanding
"Hotel Diva for any Diva!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I personally was a little worried about the hotel because it was a modern hotel and my family was with me.. However it was great! My parents enjoyed the hotel and the room.. The hotel is in the best location, close to all things food , transportation and union square! The hotel has a gym and it was really nice as well... had everything I needed! We also needed to use the business room that had internet and a printer.. Ill definitely go back in the future!
Genuine Hotels.com guest review
2 night family trip Feb 20, 2015
Miriam
US
4.0 / 5Excellent
"good!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
nice services and we have a good time at Diva
Genuine Hotels.com guest review
6 night family trip Feb 15, 2015
tsungyou
US
4.0 / 5Excellent
"Recommend."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great friendly staff. Small room as expected for SF, but cozy. Great location, walkable distance to many places and a few blocks from the BART station. Afternoon sake is provided as well.
Genuine Hotels.com guest review
2 night romance trip Feb 12, 2015
Thomas
US
4.0 / 5Excellent
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
The staff was congenial, helpful and gave great service. The room was comfortable. My only complaint was the outside noise which went on all night.
Genuine Hotels.com guest review
1 night romance trip Feb 18, 2015
teri
US
4.0 / 5Excellent
"Great Little Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This was my second time staying at Hotel Diva. Great location and the staff are very friendly and helpful. Love the boutiqueness feel of this hotel. Bathrooms are quite small.
Genuine Hotels.com guest review
5 night family trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Hotel diva"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great stay. Will definitely stay there again!
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
Desmond
US
1.0 / 5Poor
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
So hot. Rooms and bathroom were to time we left at 1 am. Unbarable
Genuine Expedia guest review
Response by Hotel Diva
Dear RR, Thank you for staying at Hotel Diva. I'm so sorry hear you had issues with room temperature. Our PTAC units have dual AC/heating functionality. I hope your recent stay with us will not deter you from returning to Hotel Diva on your next visit to San Francisco. We look forward to seeing you again soon. Best regards, Virgil Lopez Hotel Manager
Other trip Feb 17, 2015
rr
US
4.0 / 5Excellent
"Cute!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The room was small but big enough for two people and had everything you would need. The room was quite hot and the window kept steaming. There wasn't a screen on the window so I was nervous for birds coming into the room at night while we slept. The only negative is that when our car was returned to us after being valeted it was filthy and covered in leaves as if it was parked outside. The radio was changed, the seat and steering wheel were moved. It's taken me a very long time to get it back the way I need it to be. I understand moving the mirror if you can't see but he just took it around the block. There's no need to change the radio station or anything else.
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Janelle
US
2.0 / 5Fair
"Cubicle in Post Modern Setting."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Perhaps it's personal taste, but I don't want my room to feel like a cubicle with in a movie about post modernism. I like to feel warm, welcomed. The hallway is painted dark grey, with shadowy lighting, the carpet is an even darker grey with slashes of lighter grey-The room, cold and office like furnishings, industrial look lighting, again shadowy lighting. The trunk of a woman in a corset printed on the window shade the prevailing art decor (the window looked across at other windows so had to keep shade down). The room quality low, as I had to wait 5 minutes for hot water to work, heat blower went on every 20 minutes, right by bed, kept me up all night, actual stains on the walls...kind of like an Motel 8 with Ikea furnishings.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Mira, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size all available on hotels.com. I hope you will give Hotel Diva another chance on your next trip to San Francisco. We look forward to seeing you again soon. Best regards, Virgil Lopez Hotel Manager
1 night business trip Feb 6, 2015
Mira
US
4.0 / 5Excellent
"Solid hotel in a good location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Solid hotel in a good location. A bit funky, but very attentive staff and nice amenities. Overall, very pleased.
Genuine Hotels.com guest review
1 night business trip Feb 4, 2015
Lacey
US
5.0 / 5Outstanding
"great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great place to stay if you planning a night out...as we did. great location in the middle of it all
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
A Traveler
US
3.0 / 5Good
"Great location, great vibe, great value."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed at the diva for a few nights to attend a convention. Great location for restaurants and walking distance to the moscone. Diva is a hipster hotel with sake happy hour. Nice touch. The only negative was the room thermostat did not work. Otherwise all good.
Genuine Hotels.com guest review
Response by Hotel Diva
Dear William, Thank you for staying at Hotel Diva. I'm so sorry to hear there was an issue with your PTAC unit. Please be assured that we will correct this issue. I hope you will think of us again on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
2 night business trip Feb 2, 2015
William
US
3.0 / 5Good
"Basic Hotel in good location at a great price."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The Hotel Diva is a half block away from Union Square and half the price of other Union Square Hotels. I was staying at the Westin St, Francis (a half block away) in one of their older rooms. I moved because for $300 a night, the additional charges for internet and parking were insulting! They were charging $14.00 for internet access and my parking bill for one night was $60.00. At the Diva, the rooms were of similar size and vintage. The internet was free and parking was $45.00. Best of all the room rate was almost a third of the St. Francis.
Genuine Expedia guest review
Response by Hotel Diva
Dear Michelle, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. We look forward to seeing you again soon! Best regards, Virgil Lopez Hotel Manager
Other trip Feb 5, 2015
Michelle
US
3.0 / 5Good
"Average to low"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Claustrophobic room, dirty bathroom. I rented a single bedroom, was not specific about the space or other availabilities at the time of reservation, or were not available. my other friends had bigger rooms for the same price?
Genuine Hotels.com guest review
Response by Hotel Diva
Dear Fernando, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size all available on expedia.com. We look forward to seeing you on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
2 night trip with friends Jan 30, 2015
Fernando
US
4.0 / 5Excellent
"Hotel Diva"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is in prime location!!! Very close to everything. The hotel has is convenient to all shopping, dining and sightseeing. The rooms have been updated and are very modern. The service was okay.....definately no frills and basic (no room service in case you want to stay in).
Genuine Hotels.com guest review
1 night romance trip Jan 31, 2015
A Traveler
US
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