"Best Beds Ever!!"
A great boutique hotel. Great location. Great Shower head. I know, random, but it was. Great amenities like free make up remover clothes and neuro sleep waters in your room. But the Beds....I mean I have stayed in the best hotels. The best beds are still the Marriott resort in Kona HI and Aria penthouse suites in Las Vegas, but these come in at a very […] close second! The room is kinda small, but the bed is so comfy you won't want to get up. Read moreGenuine Hotels.com guest review
"Modern hotel in the heart of San Francisco"
My experience at the Hotel Diva was great! It's location plants you right in the heart of Union Square. Restaurants, shopping, and nightlife are all within walking distance of this hotel. I would stay here again!Genuine Expedia guest review
Response by Hotel Diva Dear Guest, Thank you very much for your kind words and for choosing Hotel Diva during your trip to San Francisco. We are so glad that you enjoyed your stay and the great location. We hope to get the chance to welcome you again very soon. Warm Regards Janine Rauen Guest Relations
"Close to union square"
Great lunch at the oriental pearl, lunch special was too much food!!!!Genuine Expedia guest review
"The good and the bad"
#1, THEY NEED TO DOUBLE PANE THE WINDOWS. They did a lot of remodeling but forgot the sound insulation. The plastic shower tub was not set in properly that it had air pockets underneath. So if you step on the bubble it makes a loud cracking sound. The staff were very nice, housekeeping was efficient. Also, don't understand the pedestal sink decision. […] I understand it was a small bathroom but a pedestal sink? There are other options you can put in that would still use the exact space dimensions yet give guests extra space for their toiletries. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Ladygodzilla, Hotel Diva offers various types of accomodations located in the quiet section of the hotel, all available on Hotels.com. I'm sorry to hear there the street view room did not meet your needs. Please be assured we will look into the tub issue you mentioned. We have had no issues with the new tub surfacing not until now. Thank you for bringing it to our attention. I hope you will give Hotel Diva another chance. We look forward to seeing you again soon. Best regards, Virgil Lopez Hotel Manager
Diva was in a great location near theaters, restaurants, and transportation. The room was small but adequate for our needs. We would stay here again.Genuine Hotels.com guest review
The hotel itself is nice, conveniently located with a Starbucks next door. However, the walls are paper thin and there was major noise (arguing in hall, loud laughing, talking, pots banging) 3 nights in a row lasting from 10pm to 3am. The Mexican eatery next door is not worth the money. Overall the staff is pleasant and helpful and the rooms were very […] clean. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Gigi, Thank you for staying at Hotel Diva. I 'm sorry to hear your stay was not as pleasanr as you would have expected. Please accept my apology. I hope you will give Hotel Diva another chance and that you would give us the opportunity to change your impression on us. Best regards, Virgil Lopez Hotel Manager.
I was really looking forward to SF for a weekend off between jobs. Unfortunately the room locks are very noisy so I couldn't sleep most of the night due a party next door. I was happy to be in town but this experience didn't help and I won't use the hotel again. It's a shame and I am sure the owner is aware of it. Change the metal locks !Genuine Hotels.com guest review
Response by Hotel Diva Dear DSH, Thank you for sharing your comments on Hotels.com. Please be assured we will look into all the points you have mentioned. I hope you will give Hotel Diva another chance. We hope to see you on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
I really liked our stay at Hotel Diva. Everyone was very kind and friendly. My Husband and I were getting married at City Hall and where trying to get a reservation at OSHA Restaurant, The front Desk person was so kind and got us a reservation right away. I had been trying for 3 days! Thank Hotel Diva. XOXOXO. Kevin Calderon Lopez and Jesse SolorioGenuine Hotels.com guest review
Response by Hotel Diva Hi Kevin and Jesse, Thank you so much for taking the time to write such a nice review and share it with other travelers. It is very important for us to know what made your experience so special. Please let us know if we can be of any assistance in planning for your next trip to San Francisco. We look forward to seeing you soon, and congratulations for your marriage! Best Regards Virgill Lopez
Hip looking hotel thats friendly and convinent...Genuine Hotels.com guest review
This was a fun experience. My roommate and I had a great time and enjoyed the little touches.Genuine Hotels.com guest review
Response by Hotel Diva Hi David, Thank you very much for choosing Hotel Diva during your trip to San Francisco. We are very happy that you enjoyed your stay with us, and we hope to see you again very soon. Regards Virgill Lopez Hotel Manager
"Modern Trendy Hotel"
Great design, you don't feel like you're in a cookie cutter hotel room, our small room was comfortable and had everything we needed, felt larger than what it was. Hotel staff were great, hotel facilities were also unique i.e. Perrier Bubble RoomGenuine Expedia guest review
"Great Boutique Hotel"
I live in the bay area and when ever I need to stay in the city for an event, this is my first choice, i love this hotel!Genuine Hotels.com guest review
"Very well located"
It was close to shopping center, restaurant next door was great! The room was comfortable.....and unique. The staff was super nice and helpful. I would totally recommend.Genuine Expedia guest review
"Good value pleasant stay"
Nice staff, good location. Decor feels a bit dated (think W hotel but in the 80s) -- overall a great valueGenuine Expedia guest review
Response by Hotel Diva Dear Traveller, Thank you for staying at Hotel Diva. I hope you will think of us again on your next trip to San Francisco, Best regards, Virgil Lopez Hotel Manager
"We love the diva!"
Me and my husband stay here everytime were in SF. It's got a cool aesthetic, friendly staff, comfortable beds and free makeup wipes!!Genuine Hotels.com guest review
"super convenient, too contemporary for my taste."
The staff were amazing. All very friendly and attentive to our needs. The hotel was very clean and crisp. They have great amenities which make them stand out from many hotels. Though the pictures of rooms basically sum up what the decor is like, upon arrival I found it to be a bit too contemporary for my taste. Not saying any of it was bad, just not […] my style. I got a Jr suite which I wish was the one pictured on the site. Instead of one large room It was split into two. It would have felt more "suite" like if it was wide open. Again, not saying it's bad, just personal preference. Love love love the window curtains. My complaint is that the lighting in the rooms are horrible. Most of it are these pinhole lights from above which give very unflattering light for two girls trying to put on makeup. Forget trying to look good in there. Also, and this isn't much, but I wish there was an outlet by the bed so I don't have to keep my phone charging on the floor across the room. To sum it up, you can't beat the location. Its right in union square, half block from Ruby Skye, food and stores right out the door. Clean accommodations. Easy valet and 40 bucks for overnight parking till 3pm the next day. Free wifi included. Starbucks connected to the lobby. Price seemed better than a lot of the surrounding hotels. Read moreGenuine Hotels.com guest review
"When can you trust a reservation?"
I arrived at 9pm the night of my stay. My reservation was gone - the hotel had overbooked - me along with 12 other guests. But wait - this was not the worst part. No manager present, they had put a poor clerk in charge who insisted that hotel management was to blame and not her. They knew of the overbooking around 3pm, and no one reached out to any […] of the 12 parties that were left stranded without their hotel reservation. Some were pushed to a lower level hotel in the bad part of town, some were left having to find alternative rooms, on a nigth where almost all of SF was booked solid. By 11pm there wasn't more than a handful of rooms left. HOTELS.com helped me to get into one of the last rooms (THANK YOU), but I will never forget the poor response from Diva and their managers (who just were not helpful or even responsive). Read moreGenuine Hotels.com guest review
Response by Hotel Diva Dear Mr. Jakobsen, Please accept my apology for the overbooking situation we have had recently at Hotel Diva. The overbooking situation was one isolated incident we did not foresee. We made arrangements to accommodate you in one of our other hotels in the Union Square area, one block from Hotel Diva. I hope you will give Hotel Diva another chance and that you would give us the opportunity to change your impression on us. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"Super comfortable and close to office"
I travel to SF often for work in the Financial District. This was a beautiful walk every morning. Room was smallish but the bed was every bit as decadently comfortable as I could ask for. Each floor has a little lounge that takes the place of the seating you find in the lobby of most big hotels. No view but I felt safe in the surrounding neighborhood. […] FYI, this is right across the street from ACT theater and 2 doors down from terrific Thai food! Read moreGenuine Hotels.com guest review
"Great location, funky decor, functional layout"
Hotel Diva suited my needs well. I would stay here again and tell others about it. It was the perfect location for my meetings in the financial district and wandering around Union Square for shopping. In additions, I could get to my daughter at USF easily by cutting across town. The hotel is easily accessible to public transportation. Overall, this […] was great experience Read moreGenuine Expedia guest review
"Nice hotel but rooms a little small"
I stayed for 3 nights, found the front desk staff to be very courteous and helpful. Overall the hotel was clean and the location convenient. The rooms are a little small but if you don't intend to have a party in your room it is adequate. I would stay there again.Genuine Hotels.com guest review
"Good location but disappointing staff and room"
When I arrived to check-in the desk agent was polite and smiling until she saw my reservation. Then she just prepared my room key and handed it across the desk. I asked if it was a king room as requested and the reply was a flat, "You booked at a third party and you get whatever rooms they have left." So I asked if there was a king available and she […] said there was but not for a third party booking. What an unpleasant way to greet a first time guest or to show partnership with groups like Expedia that bring them business. I did tell her that I didn't like her unpleasant attitude, at which she replied sarcastically, "Enjoy your room." No surprise, no apology. I found an interior room with one small window that couldn't be opened unless you wanted your neighbor viewing inside. The bathroom was large, since it was a disability room, but it had no sink or mirror. For that, you went back into the room and around the corner near the closet. It was certainly an odd layout. But being interior, no street noise to bother. The furnishings were great and the bed was super comfortable. A nice touch was a small shaving kit of "Art of Shaving" cream and some make-up remover pads. I thought it was a little "cute" that they had a price list of all the removable pieces like pillows and throws - I guess they must get a lot of theft so I appreciated the honesty and throwing it out there. Lots of light fixtures and outlets all over the room so you could light as dim or bright as you prefer. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Bob, I'm sorry to hear that the agent who checked you in was not as welcoming as she should be. Please accept my apology on her behalf. Please be assured we will correct this issue internally. I hope you will give Hotel Diva another chance and at the same time give us the opportunity to change your impression on us. Best regards, Virgil Lopez Hotel Manager
"The Diva Hotel is Fabulous!"
Elegance on steroids . It's a breath of fresh air for SF travel. Beautiful hotel that is friendly, comfortable and ideally located. With a Starbucks next door and a delicious Mexican restaurant attached, what more could you ask for? Comfy bed with great pillows. Super clean and new. It's my new favorite and, yes, I felt like a diva! Absolutely loved […] it! Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Jackie, We are so happy to hear that you had such a great experience. Please do not hesitate to let us know if we may be of assistance for the planning of your next visit to San Francisco! We look forward to welcoming you in the near future Warm Regards Virgill Lopez Hotel Manager
"new, clean and strange"
The room was small but clean and functional. Lot's of metal decor, which was odd. Staff was helpful.Genuine Hotels.com guest review
Response by Hotel Diva Hi Justin, Thank you for staying at Hotel Diva. I hope you will think of us again on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
"reasonable rate but loud"
I stayed 4 nights. Room was clean, location was good but the windows had zero sound proofing. I woke up each night at 3am when garbage truck went by, out whenever people were just plain loud on the streets. One night I left the window ac unit on (for heat) to see if out helped with noise, but ended up turning that off bc they unit itself was a bit loud. The […] rate was really reasonable, but not sure that it's reason enough to repeat. Maybe you can request a room facing away from the street. Read moreGenuine Hotels.com guest review
Response by Hotel Diva Hi John, Hotel Diva has interior rooms which are quiet compared to street view rooms. I hope you will give Hotel Diva another chance. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"Small rooms but everything you need"
Great fun little hotel, close to Union Square for really great shopping, and close to transportation to any where in the City.Genuine Hotels.com guest review
I stayed here for one night with my bf, 1/9-1/10 and paid for the hotel prior to the arrival. Upon checking in, the staff offered an upgrade for my room to a suite for what is normally $60, but because I pre-paid, they offered it for a lesser fee. I thought, sure, why not. The room was nice, spacious, and clean. Staff members were nice. HOWEVER, a week […] later upon checking my bank account, there was an ADDITIONAL charge after the suite upgrade that was more than the amount I had paid for one night. We checked out early in the morning and was not notified for any reason why there would be an additional charge with the exception of the suite upgrade, which I received a receipt for. The amount charged is equivalent to staying there for another day. I have tried contacting them multiple times and have left a phone number, but to no avail. Read moreGenuine Hotels.com guest review
Response by Hotel Diva Hi Dayna, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. After carefully reviewing your folio, there is an additional retail charge which you might have purchased during your stay with us. I hope this clarifies the charge in question. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"stands out from the rest."
The room was surprisingly nice. After looking at the pictures online, I was not really expecting it to be as roomy as it was. The place was clean and well decorated and i would recommend it to my friends.Genuine Hotels.com guest review
"Convenient location, small but comfortable room"
Great hotel for the price in downtown SF! We stayed here on our honeymoon, and though it wasn't the most luxurious hotel in the area, it was comfortable, convenient, and trendy. The price was great, the king bed was perfectly soft and squishy, the room was spotless, and the amenities were very nice. We would definitely recommend it to anyone who would […] rather spend their money out and about in SF rather than spending it all on their room. Read moreGenuine Hotels.com guest review
"Convenient to Union Square"
Very helpful and pleasant hotel staff, location was very convenient for walking to Union Square and Market Street and accessing the BART and MUNI trains. Room size was as expected in a San Francisco boutique hotel. Starbucks located in the building, shopping very close, other sites including Embarcadero and Fisherman's Wharf are a nice scenic run/longer […] walk from the hotel. Read moreGenuine Hotels.com guest review
"Great location, friendly helpful staff, good value"
Perfect location to hit all San Fran tourist attractions, clean rooms, and super staff.Genuine Expedia guest review
In the middle of downtown close to major attractions: cable car stop, chinatown, market st, hop on Hop off bus. The rooms are ok but in the night time are a little bit noisy from steps of the rooms above.Genuine Expedia guest review
"GOOD OUTWEIGHS THE BAD"
I appreciate the FRONT DESK STAFF. THEY WERE AMAZINV WITH EVERY ASPECT OF MY STAY FROM CHECK IN TO CHECK OUF. THE CONCIERGE ON THE OTHER HAND DISAPPOINTING!!!! OFFERED NO HELP WITH LUGGAGE UPON CHE K OUT HAD THE MOST UNPROFESSIONAL CONVERSATIONS AND VULGAR LANGUAGE. THE YOUNG MEN WERE RUDE TO ME. AS WELL HOUSEKEEPING EXCELLENT ROOMS CLEAN AND I NIQUE […] BUSINESS CENTR AWESOME. Read moreGenuine Hotels.com guest review
"AWSOME HOTEL! A tucked away secret"
I've always considered this hotel in the past but opted for the larger chain hotels but went with this hotel mainly for its location. This hotel is AWSOME (and that's an understatement). Stayed here while on a trip for job interviews (moving to SF), was allowed to check in early and was given a room overlooking the street (didn't mind as I am an urban […] person and like the noise of the city). Room is small but sufficient, it was the small touches and amenities. There are 3 (or more) different lounges on various floors, I used them when couple of friends came by as we planned the day. There is a small but adequate fitness center (didn't get to use it, I had some kind of excuse as always) and Starbucks is adjacent to the hotel with access via the lobby during certain hours. Also the ramen place 2 doors down that hotel promotes on its website. Only bad thing to say about this hotel is that I couldn't stay longer, each and every staff I encountered were very friendly, sounds like a cliché but its true; the maids, front desk, concierge, maintenance everyone. Read moreGenuine Expedia guest review
A real value. Room was small but the room was comfortable and well appointed. We would go back in a second.Genuine Hotels.com guest review
Live in Sacramento , love this little gem of a place ! Great for a couple or single .. Room are a bit small , but very stylish ! Worth every penny !Genuine Hotels.com guest review
"Nice hotel, some maintenance issues"
Generally nice hotel. There were some maintenance problems during our stay (e.g., elevator call button on our floor was not functioning, which we did report and was promptly fixed). Also, the description of our room indicated there would be a set of bathrobes, but we were unable to find them. The bar was also inexplicably locked in our room, and its […] location was not obvious. The heat lamp timer in the bathroom was also wonky. We did not talk to the front desk about these since we only stayed a night and the thought slipped our minds, but there were potential incidental sales that were lost because of the locked bar. We had a street-facing room, and during checkin the attendant made it very clear to ask what our preference was and the disadvantages of both. We took the street-facing room, and since we had the AC fan on most of the night for air circulation, this masked most of the street noise. Read moreGenuine Hotels.com guest review
We enjoyed our stay at Hotel Diva. The service was excellent and the design of the room was outstanding. Very high tech and modern. Excellent lights over the beds. We were able to have breakfast in our rooms, which we like, because of the coffee maker and the refrigerator. It was also very conveniently located. Not too high up the hill and close to […] BART and the Muni. We recommend it. Read moreGenuine Hotels.com guest review
love the decor and design -- rooms are small but it's always the case for Union Square boutique hotel. Very nice location and hotel staff very helpful.Genuine Hotels.com guest review
"Not great for the price"
We stayed here for one night, as a small getaway. The room and bathroom were extremely small. We had no towels, which we had to call and have them bring up. Shouldn't towels be a no brainer? The hotel itself was nice, but for the price it was not great. I felt like I was staying in someone's small bedroom as opposed to a hotel. But apparently that's […] how they want you to feel. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Naomi, Hotel Diva offers various room from deluxe rooms to studios, all available on Expedia/Hotels.com. I'm so sorry to hear you didn't have towels upon checking in to your room. Please be assured that I am looking into what might have had happened. Please accept my apology. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"Great Boutique Hotel"
This hotel was in a perfect location for our family's one night stay to celebrate our daughter's birthday. We watched a musical across the street at the Curran Theatre & was able to enjoy the eateries afterwards in that area. Had a great time & our Jr. Suite had a private room plus a pull down Murphy Bed for the kids. The only complaint I had was that […] the room was a little dark for us since we enjoy lots of light. Otherwise, it's a great hotel! Read moreGenuine Hotels.com guest review
"Great location, close to Union Square. Rooms on th"
Hotel staff is fantastic! Rooms on the small side to be expected in a refurbished older building. . Bathroom very cramped. Noise outside from dumpsters and could here rooms upstairs showing, etc. overall good deal, clean and great location.Genuine Expedia guest review
Highly recommend it!Genuine Hotels.com guest review
"Super location with nice decor"
Location was outstanding. Room decor was beatiful. Drawbacks is bathroom was tiny and not in line with rest of room. Needs better lighting close to closet as one need to use cell phone flashlight to look in suitcase. Other than taht ot was awesomeGenuine Expedia guest review
"Close to downtown"
Opposite Curran Theater, stayed 1 night with 2 rooms. 2 Adults and 2 Kids. Rooms were adjoining with a private corridor which we found to be useful. Great Mexican restaurant nextdoor on one side and Starbucks on the other. Valet parking warning: It takes 45 minutes to get your car for some unknown reason, so try to plan ahead. I got very frustrated […] as it was eating into our time to enjoy San Francisco. Nice decor in the lobby and rooms. Clean and not too expensive. Beware of the water bottles in the room as they charge $3.50 for them and they are not in teh fridge. Wireless coverage was OK but not good enough to stream netflix we found. 2 blocks from Union Square, very central. A bit noisy on the street side at night. Overall I would recommend it now that we know the things to avoid.. Read moreGenuine Expedia guest review
Room Great, Location Great, Lobby not impressive but overall very good hotelGenuine Hotels.com guest review
"Unique Hotel and great location near Union Square."
We loved our stay at the Hotel Diva. It is unassuming, yet classy. If you are a couple looking for a romantic getaway or a family with older kids, it is great. From the helpful staff at the front desk to the housekeeping staff, we were very pleased. Our rooms were away from the street, so it was very quiet. As a family of five, it's sometimes difficult […] to find a place that is accommodating. However, the Diva worked well. We had a King room, perfect for a couple. Their rooms have the sink separated from the bath. Our adult sons were in a roomy King Suite across the hall. The in room coffee makers and refrigerators were helpful for our extended stay. There were ice and water machines on every floor. The various sitting areas on the floors were both quaint and functional. Read moreGenuine Expedia guest review
Great staff, comfy room all in the heart of SF!Genuine Expedia guest review
"Great hotel near Union Square"
I recently took my Wife to a play near Union Square and stayed that Divo hotel. We had a good experience at the hotel. They have a very modern decor in a old building, service was good, staff was nice and while the location is in the center of everything, keep in mind, the bad area of SF is not far away. Only complaint: $40 Valet service with a 45 minute […] wait to get your car back. Would go back again. Read moreGenuine Hotels.com guest review
This hotel is located perfectly for downtown activities, just a couple of blocks from Union Square. The decor is quite mod and the room was spacious and clean. Free wi-fi and iPod dock were nice amenities. Only complaint was that there was not enough light in the room. Staff were friendly and helpful. Got a great price on the web. Highly recommende […] d! Read moreGenuine Hotels.com guest review
"Lovely girlie night out"
We had a great time and loved our room, the junior suite. The room was spotless and had everything we needed. Staff were professional and nice. Would definitely stay there again.Genuine Hotels.com guest review
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