"Excellent boutique hotel."
I've travelled quite a bit, including several previous trips to San Francisco. This was a perfect hotel choice. Excellent staff, great rooms and amenities. Appreciate the details and thought put into the hotel. Highly recommend.Genuine Hotels.com guest review
Very good location for my purposes. Wonderful and friendly tequila bar next door; Valet parking is very good for downtown. Starbuck's is connected; very convenient. Quality of hotel is lacking, and is clearly over-hyped. However, staff is first rate; very customer friendly, and quite sharp and responsive. I would possibly stay here again, but only if […] 2 nights, like this time; no longer. Read moreGenuine Hotels.com guest review
Response by Hotel Diva Dear Traveller, Thank you for staying at Hotel Diva. I hope you enjoyed you enjoyed your stay with us. Please let us know when you return if there's anything we can do to make your stay more enjoyable. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"DO NOT PARK IN THE STREET!!"
When we first arrived and thought I got lucky by there being one available spot in front of hotel diva. First thing I went in to ask the clerk if it was ok to park on the street. She said as long as you feed the meter till 6pm your all good. So I fed the meter till 6 and went about my business. The next morning I came out to get something out of my […] car and low and behold my window was busted out and our dvd player that we hid under the seat was gone. I went in to tell the clerk ( the same clerk I had asked the day before if was ok to park there ) and she said oh ya that happens all the time! She ended up giving me $25.00 off the room witch I thought was insufficient. The hotel offers valet parking for an outrageous $40 per night but a block away there is parking for $25. PAY TO PARK Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Traveller, I'm so sorry to hear someone broke into your car while it was parked on the street. There are a lot self parking around the city for a lesser cost with no in and out priviledges. Hotel Diva offers valet parking with unlimited in and out priveledges. Valet parking in the city could be costly, others even more than what we offer. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"2 nights in SF"
Great location, great staff, comfortable bedsGenuine Hotels.com guest review
I reserved on line for two nights and had high hopes, but my room smelled like scented laundry detergent. It was on the small side with a huge bed in the center and directly on noisy Geary Street. There was convention in town my first night so the rate was almost double what the room was worth. The front desk offered to move me to a quieter room the […] next morning but didn't offer a discount, even though checking on line showed the same room available for 40% as the convention was over. I moved two blocks away into a 4-star hotel for less. Read moreGenuine Hotels.com guest review
Response by Hotel Diva Dear Traveller, I'm sorry to hear your stay was not as pleasant as you would have expected. I hope you will give Hotel Diva another chance and give us the opportunity to change your impression on us. Beat regards, Virgil Lopez Hotel Manager
"Better than expected, very modern/clean"
I had heard someone tell me it was a little dated from an experience some years ago, but I was glad I went anyway. The room was not big but you don't expect that in an urban boutique hotel. The service was very good and if you like hotels like the W but want to pay half as much, this is a great choice.Genuine Hotels.com guest review
"Close to everything"
Like the location but the lady at front desk was very slow in checking people in. Other than that it ok.Genuine Hotels.com guest review
Great price for the great location. Trendy rooms.Genuine Hotels.com guest review
"room too small"
The Only bad thing the room was too small same with the bedGenuine Hotels.com guest review
"Perfect location for where I needed to be."
Great hotel. Fun decor. Great service. I needed to be at a class and arrived early to drop off my car. Early check in was available. The woman at the desk was so pleasant and helpful. I would stay here again!Genuine Hotels.com guest review
"Not as I expected"
OK. Room is too small. Looks larger online. Would have booked another hotel for the purpose of my tripGenuine Hotels.com guest review
Nice location and very interesting eclectic hotel.Genuine Hotels.com guest review
"Convenient location, just OK room."
Room was mediocre at best. Room wasn't fully cleaned prior to my arrival (trash not emptied, old room key). No counter space in the bathroom. Wouldn't go back.Genuine Expedia guest review
Response by Hotel Diva Dear Traveller, I'm so sorry to hear your accommodations did not meet your need. Hotel Diva offers others types of accommodations all available on Expedia.com. I hope you will give Hotel Diva another chance. We would love to welcome you back soon. Best regards, Virgil Lopez Hotel Manager
"Nice hotel close to Union Square"
Nice San Fran hotel with newly remodelled feel. Free wi-fi was great.Genuine Expedia guest review
Great for mother-daughter trip! Concierge (both of the ones who helped us) were fantastic!Genuine Expedia guest review
"Perfect SF visit thanks to Hotel Diva"
Great location if you are visiting SF. The staff treated us royally! The rooms was wonderful although a bit noisy because we were street side (we were warned by the staff and given an option). Room was spacious, and bed was comfortable. Clean and well stocked for the business traveler.Genuine Expedia guest review
Response by Hotel Diva Dear Kristen, Thank you very much for staying at Hotel Diva. We are very glad to hear that you enjoyed your stay with us. We hope to see you again in the near future. Best Regards Virgil Lopez Hotel Manager
"Good but ...."
Too expensive for they have to offerGenuine Hotels.com guest review
"Trendy hotel in a nice location w/ awesome staff"
Heard about this place from a friend and highly recommend it. I love the decor and you simply can't beat the location. Great place for a DIVA indeed. They offer complimentary makeup remover - nice touch for the ladies!Genuine Expedia guest review
Response by Hotel Diva Dear Kim, Thank you for staying with us at Hotel Diva. We are very happy to read that you enjoyed your stay with us, and we hope to see you again in the near future. Best Regards, Janine Rauen Guest Relations
"Great hotel! Great location! Great service!"
Stayed in the junior suite- king size bed and a murphy bed. Plenty of room! Hotel is conveniently located near the BART station on Powell, the cable cars, trolley cars, and shopping. Service was awesome at the hotel. Stayed in the interior of the hotel and was very quiet at night. We really enjoyed the location and the room. Would stay there again.Genuine Hotels.com guest review
Fun hotel that does everything it can to be in theme. Friendly, great staff that was always willing to help. Good location, an easy two blocks to Union Square.Genuine Hotels.com guest review
"Best Beds Ever!!"
A great boutique hotel. Great location. Great Shower head. I know, random, but it was. Great amenities like free make up remover clothes and neuro sleep waters in your room. But the Beds....I mean I have stayed in the best hotels. The best beds are still the Marriott resort in Kona HI and Aria penthouse suites in Las Vegas, but these come in at a very […] close second! The room is kinda small, but the bed is so comfy you won't want to get up. Read moreGenuine Hotels.com guest review
"Modern hotel in the heart of San Francisco"
My experience at the Hotel Diva was great! It's location plants you right in the heart of Union Square. Restaurants, shopping, and nightlife are all within walking distance of this hotel. I would stay here again!Genuine Expedia guest review
Response by Hotel Diva Dear Guest, Thank you very much for your kind words and for choosing Hotel Diva during your trip to San Francisco. We are so glad that you enjoyed your stay and the great location. We hope to get the chance to welcome you again very soon. Warm Regards Janine Rauen Guest Relations
"Close to union square"
Great lunch at the oriental pearl, lunch special was too much food!!!!Genuine Expedia guest review
"The good and the bad"
#1, THEY NEED TO DOUBLE PANE THE WINDOWS. They did a lot of remodeling but forgot the sound insulation. The plastic shower tub was not set in properly that it had air pockets underneath. So if you step on the bubble it makes a loud cracking sound. The staff were very nice, housekeeping was efficient. Also, don't understand the pedestal sink decision. […] I understand it was a small bathroom but a pedestal sink? There are other options you can put in that would still use the exact space dimensions yet give guests extra space for their toiletries. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Ladygodzilla, Hotel Diva offers various types of accomodations located in the quiet section of the hotel, all available on Hotels.com. I'm sorry to hear there the street view room did not meet your needs. Please be assured we will look into the tub issue you mentioned. We have had no issues with the new tub surfacing not until now. Thank you for bringing it to our attention. I hope you will give Hotel Diva another chance. We look forward to seeing you again soon. Best regards, Virgil Lopez Hotel Manager
Diva was in a great location near theaters, restaurants, and transportation. The room was small but adequate for our needs. We would stay here again.Genuine Hotels.com guest review
The hotel itself is nice, conveniently located with a Starbucks next door. However, the walls are paper thin and there was major noise (arguing in hall, loud laughing, talking, pots banging) 3 nights in a row lasting from 10pm to 3am. The Mexican eatery next door is not worth the money. Overall the staff is pleasant and helpful and the rooms were very […] clean. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Gigi, Thank you for staying at Hotel Diva. I 'm sorry to hear your stay was not as pleasanr as you would have expected. Please accept my apology. I hope you will give Hotel Diva another chance and that you would give us the opportunity to change your impression on us. Best regards, Virgil Lopez Hotel Manager.
I was really looking forward to SF for a weekend off between jobs. Unfortunately the room locks are very noisy so I couldn't sleep most of the night due a party next door. I was happy to be in town but this experience didn't help and I won't use the hotel again. It's a shame and I am sure the owner is aware of it. Change the metal locks !Genuine Hotels.com guest review
Response by Hotel Diva Dear DSH, Thank you for sharing your comments on Hotels.com. Please be assured we will look into all the points you have mentioned. I hope you will give Hotel Diva another chance. We hope to see you on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
I really liked our stay at Hotel Diva. Everyone was very kind and friendly. My Husband and I were getting married at City Hall and where trying to get a reservation at OSHA Restaurant, The front Desk person was so kind and got us a reservation right away. I had been trying for 3 days! Thank Hotel Diva. XOXOXO. Kevin Calderon Lopez and Jesse SolorioGenuine Hotels.com guest review
Response by Hotel Diva Hi Kevin and Jesse, Thank you so much for taking the time to write such a nice review and share it with other travelers. It is very important for us to know what made your experience so special. Please let us know if we can be of any assistance in planning for your next trip to San Francisco. We look forward to seeing you soon, and congratulations for your marriage! Best Regards Virgill Lopez
Hip looking hotel thats friendly and convinent...Genuine Hotels.com guest review
This was a fun experience. My roommate and I had a great time and enjoyed the little touches.Genuine Hotels.com guest review
Response by Hotel Diva Hi David, Thank you very much for choosing Hotel Diva during your trip to San Francisco. We are very happy that you enjoyed your stay with us, and we hope to see you again very soon. Regards Virgill Lopez Hotel Manager
"Modern Trendy Hotel"
Great design, you don't feel like you're in a cookie cutter hotel room, our small room was comfortable and had everything we needed, felt larger than what it was. Hotel staff were great, hotel facilities were also unique i.e. Perrier Bubble RoomGenuine Expedia guest review
"Great Boutique Hotel"
I live in the bay area and when ever I need to stay in the city for an event, this is my first choice, i love this hotel!Genuine Hotels.com guest review
"Very well located"
It was close to shopping center, restaurant next door was great! The room was comfortable.....and unique. The staff was super nice and helpful. I would totally recommend.Genuine Expedia guest review
"Good value pleasant stay"
Nice staff, good location. Decor feels a bit dated (think W hotel but in the 80s) -- overall a great valueGenuine Expedia guest review
Response by Hotel Diva Dear Traveller, Thank you for staying at Hotel Diva. I hope you will think of us again on your next trip to San Francisco, Best regards, Virgil Lopez Hotel Manager
"We love the diva!"
Me and my husband stay here everytime were in SF. It's got a cool aesthetic, friendly staff, comfortable beds and free makeup wipes!!Genuine Hotels.com guest review
"super convenient, too contemporary for my taste."
The staff were amazing. All very friendly and attentive to our needs. The hotel was very clean and crisp. They have great amenities which make them stand out from many hotels. Though the pictures of rooms basically sum up what the decor is like, upon arrival I found it to be a bit too contemporary for my taste. Not saying any of it was bad, just not […] my style. I got a Jr suite which I wish was the one pictured on the site. Instead of one large room It was split into two. It would have felt more "suite" like if it was wide open. Again, not saying it's bad, just personal preference. Love love love the window curtains. My complaint is that the lighting in the rooms are horrible. Most of it are these pinhole lights from above which give very unflattering light for two girls trying to put on makeup. Forget trying to look good in there. Also, and this isn't much, but I wish there was an outlet by the bed so I don't have to keep my phone charging on the floor across the room. To sum it up, you can't beat the location. Its right in union square, half block from Ruby Skye, food and stores right out the door. Clean accommodations. Easy valet and 40 bucks for overnight parking till 3pm the next day. Free wifi included. Starbucks connected to the lobby. Price seemed better than a lot of the surrounding hotels. Read moreGenuine Hotels.com guest review
"When can you trust a reservation?"
I arrived at 9pm the night of my stay. My reservation was gone - the hotel had overbooked - me along with 12 other guests. But wait - this was not the worst part. No manager present, they had put a poor clerk in charge who insisted that hotel management was to blame and not her. They knew of the overbooking around 3pm, and no one reached out to any […] of the 12 parties that were left stranded without their hotel reservation. Some were pushed to a lower level hotel in the bad part of town, some were left having to find alternative rooms, on a nigth where almost all of SF was booked solid. By 11pm there wasn't more than a handful of rooms left. HOTELS.com helped me to get into one of the last rooms (THANK YOU), but I will never forget the poor response from Diva and their managers (who just were not helpful or even responsive). Read moreGenuine Hotels.com guest review
Response by Hotel Diva Dear Mr. Jakobsen, Please accept my apology for the overbooking situation we have had recently at Hotel Diva. The overbooking situation was one isolated incident we did not foresee. We made arrangements to accommodate you in one of our other hotels in the Union Square area, one block from Hotel Diva. I hope you will give Hotel Diva another chance and that you would give us the opportunity to change your impression on us. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"Super comfortable and close to office"
I travel to SF often for work in the Financial District. This was a beautiful walk every morning. Room was smallish but the bed was every bit as decadently comfortable as I could ask for. Each floor has a little lounge that takes the place of the seating you find in the lobby of most big hotels. No view but I felt safe in the surrounding neighborhood. […] FYI, this is right across the street from ACT theater and 2 doors down from terrific Thai food! Read moreGenuine Hotels.com guest review
"Great location, funky decor, functional layout"
Hotel Diva suited my needs well. I would stay here again and tell others about it. It was the perfect location for my meetings in the financial district and wandering around Union Square for shopping. In additions, I could get to my daughter at USF easily by cutting across town. The hotel is easily accessible to public transportation. Overall, this […] was great experience Read moreGenuine Expedia guest review
"Nice hotel but rooms a little small"
I stayed for 3 nights, found the front desk staff to be very courteous and helpful. Overall the hotel was clean and the location convenient. The rooms are a little small but if you don't intend to have a party in your room it is adequate. I would stay there again.Genuine Hotels.com guest review
"Good location but disappointing staff and room"
When I arrived to check-in the desk agent was polite and smiling until she saw my reservation. Then she just prepared my room key and handed it across the desk. I asked if it was a king room as requested and the reply was a flat, "You booked at a third party and you get whatever rooms they have left." So I asked if there was a king available and she […] said there was but not for a third party booking. What an unpleasant way to greet a first time guest or to show partnership with groups like Expedia that bring them business. I did tell her that I didn't like her unpleasant attitude, at which she replied sarcastically, "Enjoy your room." No surprise, no apology. I found an interior room with one small window that couldn't be opened unless you wanted your neighbor viewing inside. The bathroom was large, since it was a disability room, but it had no sink or mirror. For that, you went back into the room and around the corner near the closet. It was certainly an odd layout. But being interior, no street noise to bother. The furnishings were great and the bed was super comfortable. A nice touch was a small shaving kit of "Art of Shaving" cream and some make-up remover pads. I thought it was a little "cute" that they had a price list of all the removable pieces like pillows and throws - I guess they must get a lot of theft so I appreciated the honesty and throwing it out there. Lots of light fixtures and outlets all over the room so you could light as dim or bright as you prefer. Read moreGenuine Expedia guest review
Response by Hotel Diva Dear Bob, I'm sorry to hear that the agent who checked you in was not as welcoming as she should be. Please accept my apology on her behalf. Please be assured we will correct this issue internally. I hope you will give Hotel Diva another chance and at the same time give us the opportunity to change your impression on us. Best regards, Virgil Lopez Hotel Manager
"The Diva Hotel is Fabulous!"
Elegance on steroids . It's a breath of fresh air for SF travel. Beautiful hotel that is friendly, comfortable and ideally located. With a Starbucks next door and a delicious Mexican restaurant attached, what more could you ask for? Comfy bed with great pillows. Super clean and new. It's my new favorite and, yes, I felt like a diva! Absolutely loved […] it! Read moreGenuine Expedia guest review
"new, clean and strange"
The room was small but clean and functional. Lot's of metal decor, which was odd. Staff was helpful.Genuine Hotels.com guest review
Response by Hotel Diva Hi Justin, Thank you for staying at Hotel Diva. I hope you will think of us again on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
"reasonable rate but loud"
I stayed 4 nights. Room was clean, location was good but the windows had zero sound proofing. I woke up each night at 3am when garbage truck went by, out whenever people were just plain loud on the streets. One night I left the window ac unit on (for heat) to see if out helped with noise, but ended up turning that off bc they unit itself was a bit loud. The […] rate was really reasonable, but not sure that it's reason enough to repeat. Maybe you can request a room facing away from the street. Read moreGenuine Hotels.com guest review
Response by Hotel Diva Hi John, Hotel Diva has interior rooms which are quiet compared to street view rooms. I hope you will give Hotel Diva another chance. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"Small rooms but everything you need"
Great fun little hotel, close to Union Square for really great shopping, and close to transportation to any where in the City.Genuine Hotels.com guest review
I stayed here for one night with my bf, 1/9-1/10 and paid for the hotel prior to the arrival. Upon checking in, the staff offered an upgrade for my room to a suite for what is normally $60, but because I pre-paid, they offered it for a lesser fee. I thought, sure, why not. The room was nice, spacious, and clean. Staff members were nice. HOWEVER, a week […] later upon checking my bank account, there was an ADDITIONAL charge after the suite upgrade that was more than the amount I had paid for one night. We checked out early in the morning and was not notified for any reason why there would be an additional charge with the exception of the suite upgrade, which I received a receipt for. The amount charged is equivalent to staying there for another day. I have tried contacting them multiple times and have left a phone number, but to no avail. Read moreGenuine Hotels.com guest review
Response by Hotel Diva Hi Dayna, Thank you for staying at Hotel Diva. I hope you enjoyed your stay with us. After carefully reviewing your folio, there is an additional retail charge which you might have purchased during your stay with us. I hope this clarifies the charge in question. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
"stands out from the rest."
The room was surprisingly nice. After looking at the pictures online, I was not really expecting it to be as roomy as it was. The place was clean and well decorated and i would recommend it to my friends.Genuine Hotels.com guest review
"Convenient location, small but comfortable room"
Great hotel for the price in downtown SF! We stayed here on our honeymoon, and though it wasn't the most luxurious hotel in the area, it was comfortable, convenient, and trendy. The price was great, the king bed was perfectly soft and squishy, the room was spotless, and the amenities were very nice. We would definitely recommend it to anyone who would […] rather spend their money out and about in SF rather than spending it all on their room. Read moreGenuine Hotels.com guest review
"Convenient to Union Square"
Very helpful and pleasant hotel staff, location was very convenient for walking to Union Square and Market Street and accessing the BART and MUNI trains. Room size was as expected in a San Francisco boutique hotel. Starbucks located in the building, shopping very close, other sites including Embarcadero and Fisherman's Wharf are a nice scenic run/longer […] walk from the hotel. Read moreGenuine Hotels.com guest review
"Great location, friendly helpful staff, good value"
Perfect location to hit all San Fran tourist attractions, clean rooms, and super staff.Genuine Expedia guest review
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