All hotels in Provo, Utah, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here252 W 2230 N, Provo, UT, 84604, United States of America, ‏‎855-239-9485
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4.6 / 5Outstanding

Score breakdown (from 238 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.6
  • Comfort
    4.6
  • Condition
    4.5
  • Neighborhood
    4.7
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3.0 / 5Good
"Needs a lot of updating"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    4.0
Check in was fine. Room was spacious. Furniture was old and worn and uncomfortable. Towels were very rough and not at all deserving of price of room. Stayed two nights and did not receive any housekeeping service at any time ...ever. had to ask for housekeeping...were told they had left for the day. Asked for clean towels and trash can emptying. They brought towels but didnt empty trash. Breakfast was just adequate. Most of food warmers were empty and had to constantly ask for more of breakfast sandwiches, coffee, cream, etc.
Genuine Hotels.com guest review
2 night romance trip May 12, 2015
Vince
US
5.0 / 5Outstanding
"Hotel really is like the pictures online"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. Very nice Hotel!!
Genuine Hotels.com guest review
1 night family trip May 9, 2015
Greg
US
4.0 / 5Excellent
"I recommend this hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Stayed for three days, two nights. Very comfortable. Nice staff.
Genuine Hotels.com guest review
3 night family trip May 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Great for families!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great value, rooms are nice,spacious and well equipped! Staff was friendly and the complimentary breakfast was excellent too.
Genuine Hotels.com guest review
1 night family trip May 2, 2015
Vanessa
US
4.0 / 5Excellent
"Noisy plumbing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
It was a really nice room and very homey. Unfortunately the toilet ran the entire night.
Genuine Hotels.com guest review
1 night romance trip Apr 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Visiting granddaughters"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Visiting family so was nice to have large room where we could gather after dinner. You can always count on a Residence Inn to be a nice place to stay and the price was good using hotels.com. Great breakfast, very friendly, helpful staff.
Genuine Hotels.com guest review
1 night family trip Mar 6, 2015
Nancy
US
4.0 / 5Excellent
"good and convenient hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay very much. The room was fine, the bed very nice and we enjoyed the provided breakfast.
Genuine Hotels.com guest review
1 night family trip May 2, 2015
A Traveler
US
2.0 / 5Fair
"Great disappointment!"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
We stayed at the Residence Inn expecting to have a great experience due to past stays, but this hotel has gone way down hill. The first problem was that the iron was filled with rust, which we did't discover until we had to iron a white shirt for a funeral we were attending. The the hotels credit they agreed to re-launder the shirt, which they did and had it back to us quickly. The pool water and area had extraordinary chlorine, to the point it made us all light headed, sick to our stomachs and burned eye's. When we notified the front desk they simply told us that they had checked on it but all was just fine, meaning, our input wasn't valid. This response surprised me, not typical of a Marriott experience. Before I stay at this Marriott property in the future I will be asking a number of questions prior to booking. This property needs better care; dirty halls, dirty counter tops, tables, desk, hair in the tub...not a typical Marriott. Before staying here visit with the manager, she/he may be able to improve their service, which is what Marriott is famous for doing. It's not easy for me to give a Marriott a bad review.
Genuine Hotels.com guest review
3 night family trip Apr 16, 2015
Darrin
US
5.0 / 5Outstanding
"The way travel should be"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the 2 bedroom suite we stayed in. Clean, comfortable, great shower, helpful kitchen. Very complete breakfast also. Close to BYU and many eating establishments. Nice service from the front desk. In the middle of the night we needed a wheelchair on an emergency basis and they had one immediately brought to our room. I'd love to stay here every time we visit Provo.
Genuine Hotels.com guest review
3 night family trip Mar 19, 2015
A Traveler
US
5.0 / 5Outstanding
"The Brothers-in-Chains Are Marriott Men Now!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Superb. Our party was treated with five-star service, while the room rate was about half of what one might expect for such a studio suite.
Genuine Hotels.com guest review
2 night business trip Mar 6, 2015
Whimsical
US
4.0 / 5Excellent
"Excellent stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Excellent service. Very good room condition and cleanliness. Highly recommend.
Genuine Hotels.com guest review
2 night business trip Feb 16, 2015
Arkadiusz
US
4.0 / 5Excellent
"We had a nice time!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We enjoyed the stay at the hotel and I was impressed with the selection of breakfast food. The hotel staff was very friendly and helpful. It was crowded but we didn't mind.
Genuine Hotels.com guest review
1 night family trip Feb 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Best Hotel in Provo!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay at the Residence Inn was absolutely wonderful! The staff member asked us where would would prefer to have our room, and they made it happen. We will definitely be coming back to this location--it was the best we have had in a long time.
Genuine Hotels.com guest review
1 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Traveling"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The gentleman that checked us in couldn't have been nicer or more accommodating.
Genuine Hotels.com guest review
1 night family trip Feb 5, 2015
Denise
US
5.0 / 5Outstanding
"Traveler"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This particular Residence Inn is the best I have ever stayed in. All of them are great, but the people who work at this particular hotel are a step above the others.
Genuine Hotels.com guest review
2 night romance trip Jan 30, 2015
Robert
US
5.0 / 5Outstanding
"Super Stay- Awesome Breakfast!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We really enjoyed our stay at Residence Inn. It was clean and comfortable. The rooms are a good size with a nice kitchen that could accommodate you for an extended stay. The breakfast is big with a vast variety of choices. We enjoyed using the social room to play games as a group. The hotel is conveniently located to all the main sites in Provo. We would stay there again anytime.
Genuine Expedia guest review
Other trip Feb 2, 2015
Beckbh
US
4.0 / 5Excellent
"No other hotel compares!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
My favorite hotel! I dropped my husband off at a Residence Inn a year ago and was so jealous that I couldn't stay there as well. This time we had the chance to stay together. The suite is so much more enjoyable than any other hotel I've stayed at. It's roomy and comfortable with all the amenities of home. We really enjoyed the lounge area for playing games and visiting with our group. The included breakfast was generous and delicious too. I can't wait to find another Residence Inn to stay in the next time I go out of town.
Genuine Expedia guest review
Other trip Feb 1, 2015
Nikki
US
5.0 / 5Outstanding
"Best hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was the best hotel we've stayed at, especially for the price! Very, very clean and spacious. Loved the full kitchen, and separate sitting area. The complimentary breakfast was by far the best we've had when staying in a hotel. We will definitely stay here again!!
Genuine Expedia guest review
Other trip Feb 1, 2015
K
US
4.0 / 5Excellent
"nice place to stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
great.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Good food, good service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Breakfast was great, better than the typical continental breakfast! Beds were comfortable, and service was superb!
Genuine Hotels.com guest review
2 night family trip Jan 8, 2015
A Traveler
US
5.0 / 5Outstanding
"Very Pleasant Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a very pleasant stay on Christmas Eve and Christmas Day. The front desk help was great. We chose a top floor suite and we were located in a corner. We never heard any neighbors or experienced any disturbances. The bed was very comfortable. All plumbing worked well. The climate control was convenient. Overall very pleased with our stay.
Genuine Hotels.com guest review
2 night family trip Dec 24, 2014
Mark
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It was fine. A bit pricy but good overall. If I can't submit this review because it is asking for more information, I will just cancel.
Genuine Expedia guest review
Other trip Jan 2, 2015
David
US
4.0 / 5Excellent
"Comfortable week long stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Close to BYU and comfortable for a week long stay.
Genuine Expedia guest review
Other trip Dec 30, 2014
David
US
5.0 / 5Outstanding
"We will be back for sure."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was warm and friendly. The staff was kind and the room was big and cozy. Great beds. Good internet. Great location. Great and full breakfast. If you have kids stay here. You won't regret it.
Genuine Hotels.com guest review
4 night family trip Dec 19, 2014
Samuel
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience! Room had a kitchen for cooking/eating in the room. And great breakfast in the morning. Shuttle available for in town trips M-F.
Genuine Expedia guest review
Other trip Dec 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Very Homey!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A great place to stay and a great price!
Genuine Hotels.com guest review
2 night family trip Nov 29, 2014
Carla
US
5.0 / 5Outstanding
"Nice mid price hotel. Nice breakfast!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
No problems! Great hotel. Clean free breakfast. Quiet. Friends lynda staff
Genuine Expedia guest review
Other trip Nov 20, 2014
business travle
US
4.0 / 5Excellent
"Clean and close"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
i have stayed here many times. very convenient, good value for the money. plenty of space. nice breakfast. very clean.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
excellent customer service, beautiful hotel, clean rooms, great breakfast.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Just a had a getaway for a couple to cook each other dinner was awesome had everything we needed. Had a great time would stay there again
Genuine Hotels.com guest review
1 night romance trip Nov 14, 2014
Orlando
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great hotel. Very clean, breakfast was great and free! Hotel was very clean, couldn't ask for anything more! Thank you!
Genuine Hotels.com guest review
3 night trip with friends Nov 5, 2014
Cheryle
US
5.0 / 5Outstanding
"Great trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We always enjoy staying here. We like the extra room.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Loved it!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved it! It was quiet, clean, comfortable, and the breakfast was terrific! We've been here before, and we'll come again.
Genuine Hotels.com guest review
3 night family trip Oct 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Teaching"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel offers a quiet location close to restaurants and grocery stores. The room was quiet and I enjoyed the thermostat to control the temperature. Only complaint was maintenance cleaned the carpets and had a blower fan at night outside my room until I had to call to request it be turn off at 9:45 p.m.
Genuine Expedia guest review
Other trip Nov 4, 2014
DJ
US
5.0 / 5Outstanding
"great location, service and room"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay in Provo. Rooms have plenty of space and kitchen. Will stay here every time we come to Provo.
Genuine Hotels.com guest review
1 night trip Oct 24, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place in a good spot"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great hotel with a good staff. Only complaint was how loud the housekeeping staff was while cleaning adjacent rooms, making it very difficult to sleep during the day. Breakfast was good and the hotel is close to the BYU Marriot Center where I was working. Very convenient location.
Genuine Hotels.com guest review
13 night business trip Oct 6, 2014
Kenneth
US
5.0 / 5Outstanding
"Nice hotel - great location - relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel is tucked away next to the Provo River. Friendly staff, relaxing environment. We will definitely stay here again.
Genuine Expedia guest review
Other trip Oct 6, 2014
A Traveler
US
3.0 / 5Good
"A little expensive"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
This was a little expensive for what you get. That being said, the room was clean and comfortable, the included continental breakfast, adequate. Would probably not come back..
Genuine Hotels.com guest review
1 night trip Sep 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Beautiful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is wonderful Was worried about only a king bed, but we walked into the room and it was very large, even had a kitchen area. Walking distance to restaurants.
Genuine Expedia guest review
Other trip Sep 13, 2014
Sharon
US
5.0 / 5Outstanding
"Nice hotel and close to the center of town"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Was a nice room. Everything was clean. I can only fault it for not having an in house place to Lunch and Dinner.
Genuine Expedia guest review
Other trip Sep 10, 2014
Shaley
US
5.0 / 5Outstanding
"One of the nicest we've stayed in"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We travel a lot and this is by far one of the best places. EXTREMELY clean, great rate, and friendly staff. Would highly recommend !
Genuine Expedia guest review
Other trip Sep 9, 2014
Lisa
US
5.0 / 5Outstanding
"What more could I want."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A great place to stay with enjoyable rooms and great and friendly staff. Very clean with the best soap, shampoo, etc products.
Genuine Hotels.com guest review
1 night trip Sep 2, 2014
A Traveler
US
4.0 / 5Excellent
"Great value"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We stayed here on our way to Wyoming's national parks. This was the best deal of our two week road trip. The room was spacious, although there was considerable wear on the living room furniture. The only thing that was missing was dish soap to clean up a few things we had used including my travel mug. I ended using bar soap, which was a little odd, seeing as there was a full kitchen! Breakfast was great. Did miss having an ice machine available, especially since there was no ice in the freezer in our room. We had to ask for it at the front desk.
Genuine Hotels.com guest review
1 night family trip Aug 9, 2014
Kathy
US
5.0 / 5Outstanding
"Great amenities"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed a week and really have no complaints. The suite was comfortable. THere are no rooms with views of mountains but with the free shuttle service daily and the great breakfast every morning we can't complain. Staff was exceptional and the rooms were clean. Will definitely stay again.
Genuine Expedia guest review
Response by Residence Inn by Marriott Provo
Dear Guest, Thank you very much for taking the time to leave a review in regards to your recent stay at our Residence Inn Provo. We are thrilled to hear that you enjoyed your stay. Thank you for mentioning our shuttles and other amenities that we offer to our guests. We are excited to see you again when you return. Have a wonderful day! Warmest Regards, Michael Gregson
Other trip Aug 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay in Provo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Hotel staff was awesome, room was even better than advertised, we're contemplating a return because of our great stay!
Genuine Expedia guest review
Response by Residence Inn by Marriott Provo
Dear Guest, Thank you for taking the time to write a review of our Residence Inn Provo. We are thrilled to hear that you are going to be coming back soon and assure you that we will take great care of you during your stay. Thank you for your comments about our rooms as well! We look forward to seeing you soon. Have a wonderful day!
Other trip Jul 25, 2014
AJ
US
5.0 / 5Outstanding
"Comfy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Met all expectations. My favorite place to stay in the Provo-Orem area
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Provo
Dear Guest, Thank you for providing feedback in regards to your hotel stay at our Residence Inn Provo. We are so excited to hear that you enjoy staying with us and plan on returning. Please let me know when you are ready to make reservations for your next visit so I can assure that have a wonderful visit! Have a great day!
3 night trip Jul 18, 2014
A Traveler
US
5.0 / 5Outstanding
"Loved the whole thing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved it. The service was great the employees very kind and courteous and the place was great. Definitely will recommend it
Genuine Hotels.com guest review
1 night trip Jun 13, 2014
Maricela Knapp
US
5.0 / 5Outstanding
"Convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice property, conveniently located to UVU & BYU. Quiet except for kids running in the hall.
Genuine Expedia guest review
Other trip May 25, 2014
Phil
US
4.0 / 5Excellent
"convient to the highway"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
The staff was one of the best we ever encountered. We travel yearly for business and found this hotel to be ranked up with the 4 star hotels. The general manager took extra effort to make us feel comfortable and make our stay memorable. She was very concerned about our comfort and our needs.
Genuine Hotels.com guest review
Response by Residence Inn by Marriott Provo
I am thrilled to learn that you ennjoyed your edxperience. Thank you for providing a wonderful review. We look forward to your return. General Manager
2 night trip May 16, 2014
T & S
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved staying here check in was quick the young woman checking us in was so friendly and offered all the information we needed before even asking. Great employee. Great breakfast. Room comfortable. Will stay here agin for sure!
Genuine Hotels.com guest review
1 night trip May 9, 2014
World traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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