Grand Prince Hotel New Takanawa - Tokyo 35.62946, 139.73288

This was a great hotel for my stay in tokyo, as you can see my ratings everythign was a well deserved 5.0. The hotel service was much better than I expected. I was made to wait for 4-5 minutes while my reservation was being pulled up. Just for that short wait, I was upgraded to a much better room. The hotel was very clean and the staff was extra polite. Excellent customer service. Would highly recommend to stay here.

I can't compare this hotel to others in Tokyo but I was dissapointed with the accomodations, especially compared to my room in Kyoto from which I had just traveled from. The hotel's interior decor has not been updated since the '70s so its a bit gaudy looking. It seems that neither has the plumbing and the hot and cold water levers in the sink and shower made it difficult to control the temperature of the water properly. While the hotel staff was polite they were a bit on the cold side and that seemed to be underscored by the general customer relations attitude of the property manager. There was a whole booklet in the room about the terms and conditions of staying at the hotel written like your typical legal document. Some of the rules included no picture taking in the hotel, no outside food or beverages allowed in your room, no unregistered guests allowed to visit your room. Not really the way to exude a welcoming feeling. On top of that there was a lot of nickel and diming - 1000 yen a day for wifi access, 2000 yen if you wanted to rent a lounge chair at the pool. Not knowing how large the city was or what spots I would be interested in spending my time in while there, I didn't care much for the location as well - something that certainly isn't the hotel's fault. Some pluses of staying there were the ATM machine and the multitude of shops and restaurants that were located within the property. I also appreciated that they offered airport shuttle service (for a fee) through an outside limo company. Having door to door service with your luggage is a much favored alternative to having to sweat it out in the maze of the Tokyo subway system to get to Narita. Like I said before, not sure if this is the norm in Tokyo hotels but overall I found this to be a cold, unwelcoming experience.

The hotel has a convenient location and is very good value for money. The room was confortable, nicely furnished and spotless. Room cleaning service is simply superb (and includes bed sheet change every day). The restaurant and bar are expensive, but there is a cafe with a bakery for reasonably priced breakfast or snacks and there is also a convenience shop. The hotel also has an ATM and a few other shops on site. The only down side is having to pay for access to the pool!

It is a walk(uphill) to hotel from JR rail, which seemed longer after a long day of sightseeing. Didn't experience much dining experiences in the area, but there is a McDonald's nearby.

We stayed in the hotel during a period when the prices were not too high and we got very good value for money!!! Nicely near the Shinagawa station, we had easy access to both trains and subway in and out of Tokyo.

Enjoyed my stay at this hotel. The rooms itself have a rather outdated look, but it was still comfortable, spacious, and well maintained. It was within walking distance of the JR Shinagawa train station, so travel between major points of interest in Tokyo was a breeze. The staff was incredibly helpful despite the language barrier. Would definitely stay here again.

Years ago some colleagues of mine stayed at the Prince Hotel just down the hill from this hotel. I was staying at a more upscale hotel nearby. I didn't like the prince because it smelled like an industrial laundry. I chose the Grand Prince, at a slightly higher price, for that reason. As it turned out it smells the same. This is a well worn hotel but the amenites are better than I expected. The bed was awesome, the bathroom very nice, and the room VERY large for Tokyo. Like all Japanese hotels, the help was very courteous and eager to please. For convenience, I would probalby pick the Prince since it's closer to the train but both hotels are a good value for the area and I would recommend either.

This hotel's location was perfect as it was only a 5-minute walk from the Shinagawa station. The staff was professional and friendly. The room was a bit "dated" by US standards, but was spotless and very comfortable.

Very nice location about a block from the Shinagawa JR train station. Nice neighborhood, decently close food stores to do your own shopping. Very helpful staff and free computer/business room for internet use on the main floor. All in all, great base of operations for sightseeing.

I arranged for another couple along with my husband and I to stay at this hotel. My friend, because I am casual and a type B in my home and she is the opposite, did not trust me. She loved the hotel. The staff was great, very helpful, room service was nice. I can't complain about anything. Though we speak ten words of english between the four of us, they completely weren't necessary at this hotel, though they were appreciated. The hotel store and gift shop were convenient for picking up things before going out for our daily tourist activities. There are a few activities to do in the area and lots of eating places. The neighborhood is very nice and close enough to the hussle and bussle without being too much in it.

Great hotel and location. Short walk to train station, great staff, friendly to US and German vistors. I will be back!

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The Club floor is really nice with modern decoration and a balcony.

We had a wonderful time in the hotel, but the room itself was old and in much need of a remodel. The room was very spacious, but had a musty smell which accompanied the dated decor. The overall hotel was beautiful and the staff was more than friendly.

This hotel was comfortable, the staff were friendly, and the location is great. You are located about a 5 min. walk from the Shinagawa train station, and from there you can catch the train or subway to anywhere in Tokyo. The rooms were not huge or gorgeous, but they were comfortable, and the price is great. In addition, the staff were the friendliest that I have met at any hotel.

Stayed two non-consequetive nights. Got room upgrade for one night which was excellent. Ordinary room was clean but badly in need of upgrade.

Le seul probleme est de trouver l hotel ; confusionentre les 2 hotels Grand Prince a Shinagawa Les restaurants de l hotel ou dans l hotel ne sont pas de tres bonne qualité ; ne pas recommander La piscine devrait etre ouverte en juin !!!

Hôtel de bon standing, bien situé, avec un beau jardin et des chambres très confortables. Bien équipé mais certains services restent assez chers (internet, laverie, ...). Certaines difficultés avec l'anglais pour avoir des renseignements à moins de tomber sur la personne adéquate.

l hotel est bien situe a quelques minutes a pied de la gare shinagawa et de la ligne yamanote. C est un hotel de type continental avec un bon accueil dans un anglais minimaliste. Au niveau de la chambre, les meubles sont tres anciens et meriteraient d etre remplaces, tout comme le matelas. La restauration sur place est chere, mais il y a de nombreux restos alentours. Le niveau de proprete est correct sans plus. Au final un hotel moyen a tous niveaux, mais pas une mauvaise adresse pour autant au vu du prix

An OK hotel, good comfort, rooms are quite big and the bathrooms are in good state. The staff is very friendly and helpful. We had some trouble with delays when checking in (as the rooms weren't ready), and also had to change rooms because our non-smoking room smelled badly of smoking. Unfortunately this caused an extra delay so it took an hour before we got our final room. No internet in the room (cable or wireless) and the lobby wireless system was clumsy to set up, with the range limited to in front of the check-in desk only. The price was good, but when we asked to extend our stay the price was double the rate that we got for the first four days. Instead we decided to book another hotel.