"Gone From Nice to Awful -- We Won't Stay Here Agai"
Something dire has happened to this hotel. We stayed there last year and it was perfectly nice. This year it was awful. The desk staff (different people at different times) were slow, inefficient, and in one case totally unhelpful. This last was the person who told us that we couldn't get a receipt at checkout because we had booked through Expedia (which […] wasn't true -- we booked through hotels.com). I have used third party booking sites for many years around the world and have never heard anything so ridiculous. When I pointed out that at the very least we were entitled to have proof that they hadn't charged anything to the credit card they demanded on check-in he said "well I'm telling you we didn't bill you anything." When I asked him how he expected us to rely on that, he said "well, you'll just have to". In addition, the hotel seems a bit run-down compared to last year. We won't stay there again. There are three other hotels in that intersection -- at least one of them must be better than this. Read moreGenuine Hotels.com guest review
Would like to see perhaps some type of eating facility at the location other than breakfast. Room card didn't work on the elevator.Genuine Hotels.com guest review
Very goodGenuine Hotels.com guest review
The hotel staff to say the least was non respondent and borderline unfriendly. Unless approached first there was never even an acknowledgement that you were in the room. Common courtesy would dictate the minimum of a hello from someone deemed to be a customer service representitve, this was the same for all 4 staff members I encountered in the lobby. […] The continental breakfast was by far the worst I have ever had and I travel a great deal both personally and for business. Two consecutive mornings, the eggs were runnieeeee, the sausage was under cooked, the toaster took 3 attempts, set on dark, to lightly brown a slice of wheat toast. I did mention to the hostess that she should look into getting a new one. The selection was minimal with only 2 fruits (canned peaches or apples), 2 cereals (wheaty's of fruitloops). The shower head was terrible so if you have to wash your hair plan ahead for the event. Pool and jacuzzi are outside and seasonal only. However, the room was clean and decent but don't expect anything more. Certainly not worth the price and I feel I can get more from a chain hotel as apposed to an establishment that refers to themselves as a VILLA RESORT. Read moreGenuine Hotels.com guest review
Was Very nice at a Great Price thru Hotels.com. Breakfast Buffet was basic, but overall very tasty. Did not have a big soak tub like shown on their web pictures, but that was only bad thing. The tub they had was adequate.Genuine Hotels.com guest review
"Nice enough hotel"
Very accomodating. They could improve the breakfast but other than that very nice.Genuine Hotels.com guest review
"wont stay here again"
The place is old, i dont understand why it is listed as a 3 star hotel, 2 star at best. Furniture is old & some are peeling but the place is clean. The breakfast lady was rude to me and i didnt feel welcome.Genuine Hotels.com guest review
"Charming but a little disappointed"
It was ok Hotel was somewhat run down outside apearance drab sue to up keep. Won't go in Febuary again due to pool brig closed. Not too much of variety for breakfast buffet and very small space to many maneuver around Balconys off the room need a lot of repair with plaster chunks falling off of the wall All of Hospital staff friendlyGenuine Hotels.com guest review
"Very clean & comfortable, great location."
We were in town to meet friends from out of state. The room was very clean & comfortable. The balcony was a nice touch (in every room) the outside garden & patio were very nice. Great location for anywhere in Prescott. A half block from the mall with lots of restaurants & shopping all around.Genuine Hotels.com guest review
"Very nice stay"
This trip was for our impromptu honeymoon, and we thoroughly enjoyed it. The room was very clean and comfortable and the staff were very friendly and accommodating. I can not wait to visit again in the future.Genuine Hotels.com guest review
"Lucky to find this super little hotel"
Had plans to drive from Phoenix to Flagstaff for NYE but heavy winter storm prevented us from making the trip. Booked last minutes at this little hotel in Prescott AZ instead. What a wonderful surprise. Will definitely be back again. The views were outstanding with the snowfall on the trees and the room had a wonderful little fireplace and big jacuzzi […] tub.We upgraded to a suite at a very affordable rate. Still decorated from the late 80's but charming. Great staff. Breakfast was included which was only okay but the lady who served was such a lovely hostess that it seemed not to matter. There is no restaurant but there is a menu in your room from an outside service with a wide variety of food that can be delivered. It was a short drive to downtown Prescott. Can't wait to go back. Read moreGenuine Hotels.com guest review
"Beautiful place to stay"
Wonderful hotel and best staff of anyplace I have stayedGenuine Expedia guest review
"Comfortable bed and pillows, sheets like silk."
Our stay was very nice. The bed and pillows were so comfortable. We felt like royalty with such soft sheets.Genuine Hotels.com guest review
Loved it, will stay again, my dog loved it too. Bed, room comfortable, nice quality, staff great, only complaint is no microwave for cost of the king suite. Will stay again! Hope they give frequent stay discounts.Genuine Expedia guest review
We stay here everytime we're in town. As always, it was great!Genuine Hotels.com guest review
"Quaint and awkward"
Lovely hotel aesthetically, professionally dressed people all around staffing the site, clean room and within proximity to decent dining. The amenities were disappointing since I could have gone to hotel across the street instead for better facilities. Probably a less claustrophobic toilet too. There's a pool and jacuzzi, but they're outdoors in 40 […] and below weather. There's WiFi, but it's so slow I had to use my cellphone hotspot to even connect to search maps and respond to work emails. The breakfast is available, but so bland it forced me to the bistro across the street to pay for food with flavor. The service was weird. Mostly staffed by older folks struggling with their own computers and systems, they seemed to panic at simple yes or no questions frequently. Making requests is always a gamble because no one seems certain as to what is going on. Finally there's Christmas. It's the front of December, but it is positively vomiting Christmas out of every hole. Not a personal problem, but if you're sensitive about things like Christmas music being piped around the entire facility all day and night that's just the icing on the cake. Furthermore, if you ARE that sensitive to this stuff then avoid the town for all of December because the place is home to both the most intense Christmas frenzy I've ever seen in this state and some of the most red necks you'll encounter. Read moreGenuine Expedia guest review
"Bring extra cash for the additional charges"
Booked and paid with 1 adult and 2 children. Upon arrival on Thanksgiving at check in was informed of additional charge for my child. Explained that I had already paid but that did not matter. Was still charged. I am disputing charge with my credit card.Genuine Expedia guest review
"New Quality Hotel"
We stayed for 2 days on the first floor. Nice balcony, new room decor, a little tight with 2 queen beds, bureau, and table with 2 chairs, but clean and well-lit. The only hotel I have been in recently where there are pillows of different thicknesses in the room. Quiet A/C and heat. (Nice pool, but off-season.) impressive lobby/lounge. Close to Prescott […] Valley stores & restaurants, but set back. Rate was great and less than name brand hotels. Read moreGenuine Hotels.com guest review
"Quick 2 day getaway."
Quick two-day getaway to Prescott. Nice and close to restaurants and shopping.Genuine Hotels.com guest review
Everything was wonderful. From the room to the people. Close to everything. I will stay there again.Genuine Hotels.com guest review
Nice change of pace from cookie-cutter experience of big chains. For a reasonable price we had a taste of old-world class, with excellent wi-fi. My wife said she half expected to see Hercule Poirot reading the newspaper in the lobby. I thought it had a kind of a "Grand Budapest Hotel" charm to it (No lobby-boy, though). Staff was friendly, rooms and […] hallways very clean. By the time we came up from breakfast, our room was already cleaned by housekeeping -- this happened twice! But pass this one by if you're a smoker. I've never seen so many NO SMOKING signs and dire warnings of hefty fines if you do -- although smoking is permitted outdoors. Complimentary breakfast was good. Easy access off the highway. If we come this way again, will definitely stay here. Read moreGenuine Hotels.com guest review
Stayed with my daughter & 3 grandchildren. Beautiful surroundings. friendly & accommodating staff. Beautiful town.Genuine Expedia guest review
Having been at this hotel 15 years ago and in anticipation of once again staying in a well-maintained property, we were very disappointed since it appears as if the facility has not been maintained very well and the breakfast was a joke compared to our previous stay.Genuine Expedia guest review
"Perfect room, great views! Breakfast was awesome"
Quick check in! Perfect views. Helpful staff . Late check out.. Wonderful breakfast .. Perfect locationGenuine Expedia guest review
It is easy to see the owner cares about this property.Genuine Hotels.com guest review
The hotel seems to have a nice ambiance but I definitely think they are scrimping on guest services. There is no microwave in the room and the guest services book says they are available for rent at $10.00 per night. I asked if they had tea bags and the front desk had to unlock them. There were 2 garden chairs on the balcony which were both broken and […] the table was so wobbly, we requested that it be repaired. the chairs were replaced and the table fixed with no difficulty but it left an impression that there are cracks unseen. Read moreGenuine Hotels.com guest review
superb hotel- seems like it is brand new! Super beautiful grounds. Nice views.Genuine Expedia guest review
"Cozy and quiet"
Minimal breakfast choices. Very nice and well maintained. Would stay here again.Genuine Expedia guest review
"Loved the bed"
Late night check-in/early morning departure, so I didn't get a chance to experience all of the amenities, but it seemed as if the moment my head hit the pillow was two seconds from the time my morning alarm went off. Slept like the dead...Genuine Hotels.com guest review
Organized, clean, good breakfast, nice setting. We would come again and recommend to friends and family.Genuine Expedia guest review
Great comfortable lobby, great breakfast, hotel staff very helpful and friendly.Quiet neighborhood, close to all.Genuine Hotels.com guest review
"Perfect Romantic Getaway"
It was cute, relaxing and had all the amenities i could have asked for. Our suite had a fireplace, balcony, and jetted hot tub, and all for an excellent price!Genuine Hotels.com guest review
"close to all must-see sights"
Perfect place to stay. Close to wineries, lakes, and town. What more can you ask for!Genuine Hotels.com guest review
"Stay next door!"
For $180 room there is no room service, only vending machines. Bed was hard as a rock. Shower pressure so low my husband could barely get the soap off his body. Very out dated decor. Low quality soaps in room. Ugh... Never again!!Genuine Hotels.com guest review
"Close by area shopping."
We found our stay to be very comfortable with the landscaping making us feel more relaxed. Staff was helpful and friendly. Just a short distance from shopping. We will stay again next time we are in the area.Genuine Hotels.com guest review
"Close to all sights and lovely.."
My husband and I celebrated our 30th anniversary on Sat, 9/5/14, our room was lovely, we very much enjoyed the convenience of the surrounding area, and we loved the piano music we were treated to on sunday morning. Not to mention, their house wines are fabulous!Genuine Hotels.com guest review
The staff was wonderful. Very friendly.Genuine Hotels.com guest review
staff was very friendly and helpful. We had the pool and spa to ourselves. Bed were comfy and clean, we really enjoyed our stay with free breakfast and free parking; it was great!Genuine Hotels.com guest review
Very clean , romantic, friendly staff and the view was amazing we highly recommend staying here.Genuine Hotels.com guest review
This is an older property that has been carefully maintained. The room was nicely furnished and the lobby and grounds are impressive. The breakfast is very minimal, but it is also limited by a very small breakfast room.Genuine Hotels.com guest review
"EXCELLENT PLACE TO STAY.CLOSE TO EVERYTHING."
HAD A GREAT TIME.EVERYTHING WAS SO NICE AND CLEAN AND CLOSE TO SHOPPING.POOL AND SPA WAS ALSO VERY NICE.GRAET VIEW FROM OUR ROOMGenuine Expedia guest review
"Nice Quiet Hotel"
Very pleasant stay. It wouldn't hurt if they had 24 hour coffee available in the lobby. With the proximity to the food service area, it should be no trouble at all.Genuine Hotels.com guest review
"It was an enjoyable stay would like to go back"
Prescott has always been my town, lived there for 15 years and would go back in a second. Love Forest VillasGenuine Expedia guest review
"Nice hotel but awful breakfast"
The hotel's fine enough, has some character, although it's in need of a facelift. But you won't miss anything if you avoid the buffet breakfast. Rock hard, bouncy scrambled eggs, terrible sausage, and that atrocious machine that dishes out reconstituted juices. Yeuchh.Genuine Expedia guest review
Forest Villas was the perfect weekend hotel for us. The location was close to town but tucked away so not much traffic in and out. Breakfast was just ok. Good price so I won't complain too much about the breakfast. Staff was very friendly and the room was clean. I will stay here again next time.Genuine Hotels.com guest review
See below. Very good.....................................................................................................Genuine Expedia guest review
"Quirky but wonderful!"
The Forest Villas isn't like your Holiday Inn it's more quaint and unique. Not always a bad thing. This was our second stay at the Forest Villas. We came back because the hot tubs in the room are awesome! (bring your own bubble bath) And the beds are absolutely the best we have ever slept on! This is a place to do some relaxing. The rooms are clean […] and the staff is very nice. Someday I hope to use the pool. Can't wait to return for some rest and relaxation. Read moreGenuine Hotels.com guest review
"lovely pool and garden"
We had a great family weekend at this hotel. Loved the garden, pool, lobby. It was perfect for our time together.Genuine Hotels.com guest review
"Good Overall But High"
Basically good, but pretty high priced for what we got. Breakfast was terrible all 3 days--stale bread, milk empty when opened at 7 a.m., bad coffee.Genuine Hotels.com guest review
"Very Good Experience"
Friendly people, rooms quiet, mountain view from the small balcony was splendid. Good coffee, breakfast included, scrambled eggs and sausage, toast, bagels. Cereal if you're into that.Genuine Expedia guest review
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