Super 8 Universal City - Universal City 29.5553, -98.32036

I needed to travel on a low budget for a last minute engagement. I wasn't aware there was a Super 8 in Universal City. My past experiences, in general, were not so great. I was very pleasantly surprised with the quality of the room. I stayed 2 nights and would be happy to stay again. The night front desk attendant was very cordial and helpful. Thank you!

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The beds were in bad shape. One slanted uphill from the head to the feet. There were only 4 totally flat pillows in our room and the front desk couldn't get us any more. They also had teeny tiny towels...I guess little people usually stay there.

Only stayed one night. Was just looking for a comfortable bed - nothing fancy. My mom's room had not been cleaned. Bedding was all over the floor. When we went to bed, we discovered there was no fitted sheet on the bed, so we struggled trying to keep the mattress covered up. TV reception was really bad. Dirty towel in our bathroom.

We were given a room # and the room was very dirty. Looks like some kind of maintenance is going on. We called the reception and got another room. This second room has no air condition. We did not found that out until we were completed unpack and everyone were settle down. We have 5 kids, so we decided to take the room anyway because we were tire and only had to stay for one night. That one night room temperature was hot and no ones can sleep.

FRIENDLY STAFF.ITS IN A NICE QUITE NIEGHBORHOOD AND ONLY LIKE A MILE FROM ANY HIGHWAY YOU NEED TO GET WHERE YOUR GOING

The staff was awesome. We had to check in at 3am and they we very nice and fast with things we requested.

Good room for the price, very clean, staff very friendly.

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Directions given by the hotel were inaccurate. The night stand was filthy (covered in something sticky). Night staff was rude and not willing to find an extra pillow. Phone in room not even plugged into the wall. (There wasn't even a cord to plug in) No fitted sheet on matress.

This is an older motel, but it is well maintained. The breakfast is better than most (waffles and pigs-in-a-blanket). Remote for TV batteries were dead nbd. WIFI was weak. I will come back.

The directions given from the sales rep with Hotel.com were incorrect. I requested to stay between downtown San Antonio and Sea World on I-35 and found the motel far north of San Antonio. After checking in, I called the front desk for some more pillows,because the one's on the bed had absolutely no support. Randy, the night shift desk clerk, said there was nothing he could do about it. There was no House keeping onsite until the morning. Next,I left to walk the poorly lighted property for a soda machine. To my misfortune, all three soda machines did not work, and one even took my money. I had to leave at 12:30am to grab sodas so we could drink something with the food we ordered from a not so close restuarant.The next morning, my family went to take showers only to find there was just two. So, again, I called the front desk requesting for house keeping to bring by a couple more bath towels. At 9:00am, Kathy, the front desk rep. said "There was no house keeping on site, but that I could walk down to the laundry room and get what I needed." As I left my room, I saw not just one cart but two in front of other rooms. When I made my way into the laundry room, I met two ladies. I asked one of them "are you housekeeping?" One responded yes. Furious, I called the front desk and spoke with Kathy to inform her that I ran into housekeeping and that I needed to speak with her manager. Her response was,"there is no manager." I asked "so what happens in cases where you are not equipped to answer or solve a problem?" "She said I am sorry but I am the only one here." My response was, "you hsve not been forthcoming with me already who's to say you are speaking truthfully right now over such a small matter?" I did not give her a chance to respond. I only asked for the night clerk's name. She would not give me his last name or her last name. Nor would she give me the name of a manager or any employee ID to reference with this matter. I thought a shower would make me feel better, but i

Our overall experience was good, except for ground maintenance-The hotel lawns were overgrown/unkept, and the long corridors/walkway has aircondition water run outs resulting in green mildew buildups in some areas;they need to be srubbed and washed every now and then.The room was nice but overpriced.I could not recieve wireless internet services as advertized.

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Nice clean room for the price. Rooms have microwave, fridge, coffee maker and hair dryer. Was quiet, we have two children and they were able to play outside the hotel. The pool was clean and the breakfast was real good too. I would stay here again, real bargain for the budget minded.

I was pretty impressed with the hotel, I wouldn't enjoyed it a bit more if the rooms had some sort of refrigeration, but there wasn't any. Microwave and cooking supplies were in the lobby, which wasn't a big deal. The staff at the hotel were incredibly friendly and helpful. It wasn't the greatest hotel in the world, but it was absolutely worth what we paid for it.

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We got good service, the room was clean. We did enjoy our stay.

The beds were really comfortable, considering other hotels I've been in. The shower was a little moldy. If you are going to the horse track it's only 5 minutes away, which is where we were going and it was perfect! It's pretty far from downtown san antonio, especially with all the construction going on right now.

This "motel" provided the basic basics! The only real issue we had was with the plumbing, which was simply old and worn-out, with slow running showers, sink, and toilet. Fixtures were corroded and old. For the price, we expected something a little better.

Super 8 meet the wife's and my needs for a basic room at a reasonable price upon a short notice in a location nearest to our intended visit. Nothing fancy, but I really wasn't expecting it to be. There were some issues that would have made our stay better. Housekeeping missed a wash cloth that prior occupant left hanging on shower head. Water faucet leaked excessively from cold water knob while in use causing anything nearby to get soaked. I could not get the free WiFi Internet access to work with my MacBook. I could see the access point listed and could get a strong signal, but the router would not assign an IP address for my computer. Staff at the front desk didn't seem knowledgeable in solving my problem and I couldn't get an answer from an operator using the toll free tech support number listed in the room for help with Internet connectivity.

theonly thing about this room that we did not like was the beds were both very hard and it would have been nice if it had a microwave.

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They have a unique wake up call service which is apparently no wake up call service at all. I was late to an important engagement because the front desk failed to give me a wake up call. I placed this call, in person, upon check-in. The hotel is also extremely difficult to access from either San Antonio or Austin.

Quiet Neighborhood with access to freeway

My stay at Super 8 Universal City was a good one. The room was clean, check in/out was prompt with no problems, and we had nothing that caused major problems. The hotel street was a little hard to find off of the highway- we got lucky and there was a billboard telling us to look for the next right and the hotel would be there. My only complaint was about the housekeeping staff. The schedule in the room said that housekeeping would begin around 11am. Our first day there, Saturday, they knocked on our door at 10:30 and then were upset when we asked them to return later. Sunday was even worse and they came by at 9:30. Overall, though, the stay was nice.

I would not stay here again nor would I recommend anybody staying at this so called Hotel, as the stay here was what I would imagine a stay at a shelter would be like but we had to pay for it and I bet the shelter would be nicer.

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Internet connnection did not work. Bedside lamps did not work on either side. No eggs/waffles/bagels/croissants/yogurt for breakfast. Ran out of cereal and oatmeal also. After asking, frozen bagels were brought out. Hotel staff needed to be reminded to replenish the breakfast supplies. Only fruit available was apple. Breakfast area was very small and very congested.

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The hotel itself was pretty nice i was happy, but the location of it wasn't that nice and it was hard to find.

room was not made even after we told housekeeping to come back.breakfast was not kept up with.

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The room was a little crowded, I can deal with that but the bathroom was dirty. They have a mildew problem and the shower curtain was filthy. The walls in the bathroom are tile and nobody ever closed the door to clean the wall behind it Yuck!!! The air conditioner needs repaired or something, everytime the compressor came on it woke us up...it sounded like a motorcyle starting in our room. We had a room with two beds, one of the beds was so bad, you rolled to the center if you tried to lay in it. The other bed was not great but okay. The pillows were flat, we asked for two extras and they didn't want to give them to us??? Also we requested extra towels and we were told to return the dirty ones then we could have more, They only gave us two, I wanted the extras my daughter and I to use for our hair. Over all not good experience. But we had a blast on our vacation.

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The room was comfortable & clean. The only negative about the room itself was some hair found in the tub. The place was quite & staff was friendly. The street is a little hard to find so pay close attention to the street signs. Good stay for the price.

The hotel overall was fair based on the price but the biggest issue is that if you have never stayed here in the past, it is difficult to find. It is on a side street in a corner of two major freeways that is difficult to get in and out of.

Exceded the expectations of the motel. Conviently between San Antonio and New Braunfuls TX. Hotel staff did a great job of keeping the hotel turned all weekend.

The stay was satisfying and we encountered no problems in the area.

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The Coffe maker did not work, mold in the bathroom wall

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