"Marriott River Center San Antonio"
We celebrated our 32 year of marriage, With the Marriott San Antonio Rivercenter folks, Staff very nice, Front desk Lady sent us some strawberries, champagne'. Room was corner unit, Clean, Sink, and tub drains flow slow like the river,standing water in both when in use. Able to walk to all interested areas, Alamo, (10 min.) away, This hotel neighbor's […] to the Mall/ Riverwalk, other detail, if you like flute music until (11:00 p.m.) at night this is for you. This hotel seems to go for the bussiness shows also, very busy with trade shows. Next visit maybe stay at a less centered hotel. Pool interesting design both in /out side on the (4th) floor roof. Showed signs of good cleaning needed. Towels are availible, and shower area. Plenty to eat areas, again at walking distance. Parking costs, when you are in your car,are extreme. Read moreGenuine Expedia guest review
Stayed in san Antonio's biggest most noticeable hotel and it was just that. Lots of people, lots of traffic, nothing special.Genuine Hotels.com guest review
"Hotel employees were great. Friendly and helpful."
Hotel was a little dated. But location was great and I would stay here again.Genuine Expedia guest review
"Will definitely be back!"
This hotel is wonderful from the moment I walked in! I can't say anything negative about it!Genuine Hotels.com guest review
Response by Marriott San Antonio Rivercenter Thank you so much for your great review. Please come again soon!
Loved true hotel. Great room wonderful view. Great balcony. Good food and friendly serviceGenuine Hotels.com guest review
the hotel was beautiful and the location is perfect, right on the riverwalk and connected to the river center mall. the wifi was not free and the rooms were a little warm. I tried lowering the temperature but the room was not cool.Genuine Hotels.com guest review
Response by Marriott San Antonio Rivercenter Dear Jason, Thank you for taking the time to give us your feedback. I would have to agree with you that the hotel is in a perfect location, right on the beautiful River Walk, but I’m sorry you were never able to get your room to a comfortable temperature. I wish you had let someone know; we would have gladly sent someone to make the appropriate adjustments so you could have been more comfortable. I hope you will think of us again the next time your lodging needs bring you back to this area.
"Nice hotel close to Riverwalk, food court and shop"
My family and I enjoyed our stay at the Marriott Rivercenter. Comfortable rooms and very clean. Would stay here again. Love the easy access getting to the Marriott and then the mall and riverwalk being right there made it a plus! So many restaurants to choose from just a short walk away. Looking forward to going back.Genuine Expedia guest review
"Had a nice stay!"
Will do it again.Genuine Hotels.com guest review
"Hispanic Retail 360 Summit"
Our company was attending the 2014 Hispanic Retail 360 Summit, and this was our first time to San Antonio. We enjoyed the atmosphere. We were close to the River Walk and mall, which was nice. Room Service was extremely fast. Food was great. Enjoyed the convenience of having a Starbucks in the lobby. The rooms were nice, and comfortable bedsGenuine Expedia guest review
"Excellent & Convenient"
Wonderful stay. Helpful staff. Simple and quick check-in with easy check-out.Genuine Hotels.com guest review
"Perfect hotel, perfect location."
This is the third time I have stayed at this hotel and it gets better every time. The lobby is FANTASIC: full of energy and life. There is a Starbucks to take care of your needs in the morning and great bar to take care of you at night. Parking is $25 / day, wifi is $13 / day in your room, (or $18 / day if you want the "premium wifi"). So it can get […] quite expensive. But there is free wifi in the lobby. You cannot beat the location of this hotel. It is directly on the Riverwalk, directly connected to the Rivercenter Mall, and there is a convenience store / drug store right next to the lobby. You can actually enter the Rivercenter Mall from the lobby without ever stepping outside. Read moreGenuine Expedia guest review
Great hotel and great location, close to all downtown attractions,rooms need a little updateGenuine Hotels.com guest review
"The hotel is ok, pool small and over crowded"
Valet parking was $37 and I had to wait 1 hour to get my car on Sunday.Genuine Expedia guest review
"nice hotel, always enjoy staying there."
Hotel staff are very helpful, and pleasant. Hotel is always very clean and pleasant, I will be back again to this hotel. I have always stayed at the Marriott over the years there and will continue.Genuine Expedia guest review
"Not worth the price!"
We usually stay at La Quinta. This year, we thought we would stay with you to be in a nicer hotel. The experience was disappointing. We payed twice as much to stay at the Marriott thinking the room would be nicer. It was not. We thought the location closer to the convention would be more convenient. However, La Quinta serves free breakfast. You do […] not. This forced us to either eat overpriced mediocre room service or go out to Denny's. Even Denny's had much better food than you serve at much less cost. Furthermore, your staff would not even let us take a luggage cart to our room. They would only let it be brought up by a bellhop. This is a bad policy. If i am going to pay that much for a hotel, I should be allowed to carry my own bags to my car. We will not stay with you again. Marc Allison Read moreGenuine Expedia guest review
"On the Riverwalk"
Hotel staff was very friendly, accommodating, and knowledgeable. They assisted us with directions and restaurant reservations. Even gave us a coupon for a complimentary appetizer at two of the restaurants within walking distance. Room was very comfortable and clean with a great view. Maid service was prompt and efficient.Genuine Expedia guest review
"Extremely poor service!!!!"
This is the worst service I've ever received in San Antonio. I arrived at approximately 1400 on Saturday afternoon. There was a huge amount of congestion at the entrance. I sat and waited for nearly 30 minutes, due to the fact that there was only 1 valet working at the time. That is unacceptable. When I finally was able to get to the front door, the […] valet refused service. This was due to the fact that I had not checked into the hotel at the time. I was there to check in. I had to park myself. Not only did I have to park myself, but I had to carry my own bags in and up to my room. There were not enough bellhops available, nor any baggage carts either. I had to wait another 30 minutes to check in. This was due to the fact that they only had 2 people working at the front desk. This again is totally unacceptable. When I provided my credit card for incidentals upon check in, the hotel charged $100 to my card without my knowledge. I was lied to and told that they would only make an imprint of my card and that no charges would be made to my card. At this point, I was livid. Needless to say, things degraded from there. I've stayed in San Antonio many times and I can honestly say that I've never received such poor service. When I choose to pay more to stay at an upscale property, I expect to receive a higher level of service. I will NEVER stay at The Marriot Rivercenter again!!! Read moreGenuine Hotels.com guest review
The location was perfect! The room/service was great. The only downside was the parking. There parking lot is located underground and it's very narrow when coming in and out of the parking tunnel. The riverwalk is located on the first floor.Genuine Hotels.com guest review
Temperature in room was a little hot . I like to sleep cooler and was not able toGenuine Expedia guest review
"it wasn't bad but it wasn't great either"
The night we came in we got a mini fridge and the 1st one broke on us and the man who came to fix it said that they don't replace them every year the one I got was TEN YEARS OLD!! And we asked to use the microwave and they said that it was broke and that they didn't know when they would get a new one and we never got new bath towels in our room wit […] ch Read moreGenuine Hotels.com guest review
Nice stay!..:-)Genuine Hotels.com guest review
The service was awesome and the atmosphere was good. . Thought there would be a problem with all the young travelers but there was none at all . I has a great experience and have made this my destination Everytime I come to San AntonioGenuine Hotels.com guest review
"Quick stop in san Antonio"
BIG place, lots of people so don't show up thinking it is small and quiet. The room was great, very nice and clean. Hotel staff friendly though we were very low maintenance. Parking and internet will cost you so be aware of those "additional' charges. Good location and easy to get to.Genuine Hotels.com guest review
"Great room and location"
This hotel is just off the Riverwalk and is an excellent value. Very clean and comfortable rooms. Will definitely stay here again.Genuine Hotels.com guest review
Great stay. Hotel staff was great. Outstanding food room service. My best San Antonio Hotel.Genuine Hotels.com guest review
"Quick trip to San Antonio"
Hotel was great. Nice and clean staff very friendly. My only "issue" was our room was on a lower floor on the side of the interstate and at times was a bit loud from cars and such. Next time recommending a room on the other side and higher up. We will defiantly stay here again.Genuine Hotels.com guest review
I hope going back nex yearGenuine Hotels.com guest review
"Really nice hotel and view!!!!"
We really enjoyed this hotel. Very nice staff, clean hotel, beautiful view of Down Town San Antonio and very close to River Walk and Mall. I just didn't like the parking fee.Genuine Expedia guest review
"Better Hotels on the Riverwalk for the same money!"
Last year we stayed at the Westin on the River Walk at the same time of year and that was an a far superior hotel! The Marriot at the River Center was old and 'tired' from the lobby/entrance to the room. It is particularly noticeable in the bathrooms. The front desk service was poor checking in and checking out. When checking in, there was only one […] person on which was obviously insufficient for this size of hotel. When we checked out the lady was sullen and not customer friendly. We paid for breakfast as part of the package and I wish I had not. By the time we paid for the 2 people out of the four who were not covered on the package we had spent way more on breakfast than we would have for cereal and fruit! I also had to debate the charge as we were initially charged for a full buffet. Read moreGenuine Expedia guest review
"Location is about all they have going for them"
We were disappointed that for such an expensive hotel we didn't get Any extra amenities! There was no mini-fridge, no free wi-fi, no free parking, no free breakfast. The room was acceptable but we could hear " everything " that was going on next door. Not good! And I couldn't adjust the air conditioner at all. We will Definitly NOT be going back!Genuine Expedia guest review
Loved this hotel. Very nice rooms, friendly staff and very convenient to all of downtown and the Riverwalk.Genuine Hotels.com guest review
"new beds are hard and vents system dirty"
Highly disappointed compared to my regular stays at other Marriotts.Genuine Hotels.com guest review
Response by Marriott San Antonio Rivercenter Dear Jamie, It is indeed troubling to know you were so disappointed with your stay. We work very hard to provide each guest with the hotel experience that you’ve come to expect from Marriott. Allow me to apologize for falling short in creating that experience. I hope you will give us another opportunity to win back your trust. Thank you for your feedback and for your loyalty to Marriott.
"4th of July getaway"
the hotel location: cleaning and everything was great you could have been a little bit better but the room was goodGenuine Hotels.com guest review
The room was a bit overpriced for the level of overall expierance. We stayed there before and it was great last year, but it seems to have gone a bit downhill this time. I had requested for the room to be close to an elevator due to my heatlh and the request was completely ignored. The room was stuffy and had a bad smell. Over all it was clean and we […] did sleep ok. Read moreGenuine Expedia guest review
"It was very nice"
Everything was nice! From valet, all the way until we exitedGenuine Expedia guest review
Had a very nice stay. The staff was very professional and pleasant.Genuine Expedia guest review
The hotel sent me away to go find my own parking down the road because there was no room for Trucks... The a/c wasn't cooling In the room...Genuine Hotels.com guest review
Response by Marriott San Antonio Rivercenter Dear JDG, We try to accommodate as many vehicles as we can, but at times the garage is at capacity and in those situations, we have to direct parking to surrounding parking lots and parking garages. We apologize for the inconvenience.
"Will probably stay somewhere else next trip."
We booked this room through Expedia and we were traveling with our daughter and her baby so we requested a room with two double beds. The hotel could not guarantee we get two double beds until check in so we were not sure what we were going to do if we only got a King! While there we asked for an extra blanket for the baby and we were told they did […] not have extra blankets!!! I have never been to a hotel that would not give you an extra blanket! Read moreGenuine Expedia guest review
Loved the easy access to the river walk and river center mall. Every point of interest is located within a few blocks of this hotel. My kids enjoyed the pool. And I enjoyed the Starbucks located in the lobby.Genuine Expedia guest review
Spanish lady who closed pool was VERY RUDE. Ted who checked me out called my children liar's. Room wasn't at all what we saw online when we booked it. No in room wifi without purchasing it. No breakfast. Room rates didn't include parking. Will never stay at another Marriot. Way overrated for the price. Garage parking should come with room, not be an […] extra charge. The only good was the 2 bellhop men and the lady that checked me in. They were very pleasing. Read moreGenuine Expedia guest review
"It was very enjoyable"
Place was beautiful and very close to many attractions. Staff was friendly and helpfulGenuine Expedia guest review
Hotel was nice and clean. Right on the Riverwalk.Genuine Expedia guest review
"Good to be on the riverwalk"
Good overall experience. weren't there that long so not much to say.Genuine Expedia guest review
We had 3 rooms and all were perfect. One of the ladies accidentally left a designer pouch on a bench. It was turned in to lost and found completely intact. Even the clientele was honest.Genuine Expedia guest review
"Stayed in better and stayed in worse"
Main problem was that my husband and I woke up in a sweat during the night. The air conditioner kept turning off even though we had it set on high cool and 65 degrees. It was atleast 75 to 80 at times in our room.Genuine Expedia guest review
We had a great time. Clean room, great service, and the food at the restaurant was tasty at a good price.Genuine Hotels.com guest review
"Small Room for $220 a night!"
The bed was terrible because it sounded like it would break at any time...but, I didn't call to complain. The room was small for $200 a night! Parking is ridiculous at $25 a night...but it is in a great location and the Italian restaurant next door is great! It's a beautiful hotel, we won't stay there again as I expected a much larger room for $220 […] a night... Read moreGenuine Hotels.com guest review
Response by Marriott San Antonio Rivercenter Dear KC, I’m sorry you were displeased with your accommodations. While our parking rates may appear expensive, our research shows we are competitively priced with all downtown hotels in the local market. The parking also provides unlimited in/out privileges. I have to agree with you that the hotel is situated in a great location with many offerings all within walking distance which is why I hope you will give us another opportunity to re-gain your trust and confidence.
"old and more expensive than one just accross"
well its is our first time staying there and we were disppointed with the small room, not working well toilet And it appeared to be a little old... for a bit less we have stayed at the hotel right accross with much bigger room and a full size couch, bigger restroom and privacy door to divide...We do not think the bed was a king at all... i do not think […] we wil be staying there at all. Read moreGenuine Expedia guest review
"Very Nice Hotel, Right on the River Walk."
Hotel was Nice, 3 blocks from Alamo, Connected to the Rivercenter Mall and the Riverwalk.Genuine Expedia guest review
Great locationGenuine Hotels.com guest review
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