"Would not stay again."
Stayed one night on our way home to Maine. Our room was on the first floor. It smelled of musty old cigarettes. The building looked dated as well as the room and decor. The staff was excellent and very helpful.Genuine Hotels.com guest review
"Room disgusting according to Hotel"
The hotel was in a convenient area, the front desk clerks were friendly and engaging, the room was nice at first glance. Went to use bathroom and toilet was "full". Called front desk who sent housekeeping (very pleasant) house keeping unclogged toilet and said we were all set. We insisted that bathroom be re-cleaned since the condition was there when […] we arrived; they did that, but we were still not comfortable that the room was ever full cleaned. Reiterated our complaint to front desks who responded "that is disgusting" but not a single offer of apology for the condition of the room from management, no acknowledgement of the problem or inconvenience. Read moreGenuine Hotels.com guest review
We stayed for two nights with our 3 boys. They just loved the indoor pool. We mostly wend back and forth to Portsmouth. The idea of having a shuttle to the city is great, but the execution is poor. The driver driver (extremely nice) doesn't answer while driving (what she does most of the time) so they never know where she is and when the shuttle will […] arrive. Please purchase some kind of a bluetooth speaker and the service level will surprisingly rise. Read moreGenuine Hotels.com guest review
"Easy to stay and enjoy"
Close enough to highway and Portsmouth. Perfect.Genuine Hotels.com guest review
"not up to standards"
The hotel was poorly maintained -- carpeting in room soaked from air conditioner with funky odor resulting. We tried four different times getting new room card to work in lock but never succeeded. Staff were basically oblivious and no help.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth We appreciate you choosing the Portsmouth Courtyard by Marriott during your recent travels to the Seacoast area. We know that you have several choices when traveling, and it is our goal to make sure that you enjoy your stay each and every time. Please accept our apologies that during your last visit this was not your experience. We will take your feedback and continue to make improvements so that we are able to provide an experience that exceeds your expectations.
"Perfect place to stay for Portsmouth/Maine getaway"
Always a great experience.Genuine Hotels.com guest review
Rented a room here for a family get a way to Hampton Beach. Conveniently located, easily accessible to the highway. Beautiful city and surrounding area. Hotel was well kept, clean and with friendly and accommodating staff. Only downfall was breakfast wasn't included because it was the weekend, however the price was very reasonable and food was actually […] very good! Would come back here again most definitely! Read moreGenuine Hotels.com guest review
"Great Location for Sightseeing."
This hotel is clean and located just a few minutes from the shopping/tourist district in Portsmouth. If you are in the area to see the sites in Maine, New Hampshire, or Massachusetts, this is an excellent place to stay. They even have a shuttle that runs between the hotel and downtown Portsmouth.Genuine Hotels.com guest review
"Decent overnight but wouldn't want to stay"
The hotel was clean and well managed with decent facilities and easy access from the highway. But the pillows were terrible, the air conditioning loud and the location more outside of town than I'd realized.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Thank you for your feedback regarding your recent stay. It was our pleasure to serve you, and we are glad you found the hotel clean and enjoyed the interactions with the staff. We will continue to strive to ensure that we exceed the expectations of our guests.
"Very Nice/Helpful Staff"
Loved it. Had everything we needed. Pool, clean rooms, room service, shuttle to Portsmouth center. Very clean room. Daily maid service. Quiet.Genuine Hotels.com guest review
Our room smelled musty. Outside the hallway there was cobwebs, I also found a spider in our room. I thought it took a long time for them to clean our room as well. 4pm and our room was still not clean.Genuine Hotels.com guest review
"My room was horrible!"
I loved the location of the hotel and its ease in getting to downtown Portsmouth and York, Maine. However, I had a horrible room situation. After having unpacked I went to open the drapes and found the carpet soaking wet in front of the air conditioner. It was creating this funny odor in the room, even as I increased the air conditioner. I also noticed […] an odor in the bathroom that included small black specks of what seemed like mold growing on the ceiling. I alerted the hotel staff and they tried to correct the problem but it really did not alleviate the stench and uncleanliness. Read moreGenuine Hotels.com guest review
"TRY TO FIND OTHER OPTIONS"
our shower leaked all over the floor and smelled like mildew and the pillows were way way thick…hurt my neck…slept without oneGenuine Hotels.com guest review
"Not enough staff"
Everything was great except there was nobody at the front desk both when we were checking in and out, we had to wait 15 minutes both times. And the guy on the reception that checked us in seemed to have an attitude problem- when I asked till what time the pool is open, he said "it's posted on the door"... Also we were given a handicapped room for some […] reason, so the bathroom had no bathtub as advertised on the website. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Thank you for choosing to stay at the Portsmouth Courtyard by Marriott, and sharing your feedback with us. I would like to apologize for the delay at the front desk, as I can understand your frustration in having to wait. We will continue our training to ensure that we are able to meet your expectations. I am sorry again for the issues you encountered, and hope that your next stay at the Portsmouth Courtyard will be comfortable and enjoyable.
"nickel and dimed"
Everything was fine except our reservation said that the breakfast was included for 2 adults and 2 children but they only gave us vouchers for 2. When I argued this point, they did nothing. Also given tax statement under the door for breakfast of which we didn't even eat yet! Service adequate but not great.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Thank you for choosing to stay at the Portsmouth Courtyard by Marriott. I am sorry that you encountered issues during your stay regarding the breakfast packages. All breakfast packages offered by the hotel are for 2 adults, and I apologize that this was not explained prior to arrival. I hope that the rest of your stay was enjoyable, and should you be in the area again we would love the opportunity to once again serve you.
"Great Place to Stay"
If you are staying in Portsmouth this is the best hotel to stay at. It's right down the road from all major things to do. And they offer a shuttle to down town when ever you need it. The room was very clean and so was the bathroom. I would definitely stay there again!Genuine Hotels.com guest review
My stay was fantastic. Can you please add this visit to my Marriott Rewards? 523865103Genuine Hotels.com guest review
"Comfortable hotel but rude front desk staff"
The hotel is in a great tree lined neighborhood, just a short 5 minute drive outside the main downtown area. The room was clean, although the beds weren't quite as comfortable as I would have expected for a Courtyard Marriott. Breakfast was nice and the restaurant staff were courteous. My rating however is significantly reduced due to the unfriendly […] front desk staff during the morning of my stay. One of the staff, Lindsey in particular had a cold, unfriendly and hinging on rude attitude. I had booked a room on hotels.com and my rate included free breakfast, and yet was refused breakfast coupons by her. When I showed her my receipt that specified weekend stay with breakfast, she then went on to state that it wasn't clear enough because it did not specify free breakfast ! Although I finally managed to get coupons that I had paid for, her distrustful and rude attitude colored my stay at this hotel. I did tell her that I did not appreciate her attitude and was bothered by her speaking to me to that way, she just responded with a curt 'okay'. Read moreGenuine Hotels.com guest review
Upon arrival I was told my room was given to someone else. They do not keep Expedia room for clients.Genuine Expedia guest review
Response by Courtyard by Marriott in Portsmouth I would like to apologize for the issues experienced during your recent travels to the area. We do everything we can to honor every reservation, but due to an unfortunate circumstance were not able to in this instance. On behalf of the Portsmouth Courtyard by Marriott, I would like to apologize, as we take great pride in providing outstanding customer service to all our guests.
The hotel was very close to a conference hotel we were in town for. conveniently located and pleasant staff.Genuine Expedia guest review
The room was very clean and comfortable. However, our stay was for a graduation at 10:00 a.m. and unlike other local hotels they didn't serve breakfast an hour earlier than usual.The front desk staff was no where in sight when we checked out so we just left the key at the desk. All in all it was very good and if we were in the area we'd stay there […] again Read moreGenuine Hotels.com guest review
"Ain't not bad."
Though I had a parking lot view, the room itself was nice. There was a couch, which was a bit of a pleasant surprise but upon closer inspection, there were all kinda if white stains on it! Other than that everything seemed clean but ya never know.Genuine Hotels.com guest review
We have had some rough stays at hotels in the past few months. The Courtyard Marriott In Portsmouth was hands down the best place we have stayed in month's. The hotel was very clean and the smelled lovely. The staff was kind and quick to help. We will be staying with them again. Our room was clean and fresh feeling. A great stay all around. The food […] at the hotel restaurant was very good also. Read moreGenuine Hotels.com guest review
"Worst Beds on the planet"
The hotel was ok...A little further from downtown than we had hoped but decent and average. The beds however are the most uncomfortable we've ever slept on...Glad we were only there 1 night...Genuine Hotels.com guest review
Great bed. Clean. Nice staff. Loved pool and hot tub. Would stay again if in area. Thank you.Genuine Expedia guest review
"Really bad experience-will not return"
We decided to give the Courtyard Marriott another try after a botched reservation situation last April. Last year we arrived late at night after a long day/night of travel, and were told they were out of rooms. They sent us to a neighboring hotel. I should have taken that as a sign, but figured we should try again. We arrived not at all late, but were […] again told there was a problem with our reservation. Fortunately (or unfortunately), we were put into a room that was clearly a smoking room(be we were not told that). Given that there were no other rooms, we opened the windows and blasted the bathroom fan to try and air it out. Then we decided to check out the pool/hot tub. There wer hoardes of teenage girls running and jumping into the pool (which is very small and not a safe depth to jump into) unsupervised, at 10:30pm. We opted to go back to the room and go to bed. The bed in this room was so firm, I could not sleep comfortably. We checked out early in the morning, and were not even asked about how our stay was. Having stayed in many other Portsmouth hotels with no experiences that even begin to compare to how terrible our stay was here, we will not be returning. Read moreGenuine Hotels.com guest review
Was very clean, great staff, right near downtown. The hotel looks great when you walk in, was welcoming and looked nice. There was only one elevator and it seemed to take forever, especially considering there were 4 floors.Genuine Expedia guest review
"Good Stay at the Courtyard"
Enjoyed our stay. Appropriate for family/children. Very clean. Will go again.Genuine Hotels.com guest review
Good solid simple Courtyard right off 95N, three minutes from the old port Portsmouth. Very friendly people at reception, very helpful moving us from the ground floor up to three and then done the hall from the elevators. Rooms (a King) a little small, but comfortable for the night. Great bar for a small hotel. But; when you make the reservation don't […] forget to ask for the back of this hotel. It does overlook 95North and the truckers do drive thru the night. Read moreGenuine Expedia guest review
I was en route to a business meeting, and this hotel met my needs in all respects. Location was convenient to highway, but quiet and in nicely-kept grounds. Room was very clean and comfortable, and amenities such as fitness room and small market for food items were a bonus. Wish my stay had been longer.Genuine Hotels.com guest review
"Close to everything we needed"
on nite stay but would go back again. Everything u need is close by. Nice pool and big rooms.Genuine Expedia guest review
"Very very satisfied"
Everybody at the hotel was a true pleasure to deal with. We were completely satisfied with everything and everybody.Genuine Hotels.com guest review
Worst bed ever. No way is this a Matiott bed. Noisy door in and out starting at 4:00 AM. Slam Slam... Nice people but...Genuine Hotels.com guest review
"MINUTES AWAY FROM STORES"
the place was nice, the people were nice . I liked that the pool stood open till 11pm which is good. the breakfast with the stay was good buffet style . overall no complains.Genuine Hotels.com guest review
Room smelled of cigarette smokeGenuine Hotels.com guest review
We had a great stay, Lindsey and James at the front desk were super nice and accommodating, Everyone was very pleasant and helpful, from getting us a taxi, to mailing me back a book I had left in the room. We would defiantly stay here again!Genuine Hotels.com guest review
"Overnight stay in Portsmouth"
Overall, very positive experience (clean hotel and rooms, good service, nice location). One thing to improve however: the a/c unit in our room was very noisy and was cycling (on and off) all night...Genuine Hotels.com guest review
"Great for the price!"
It was very pleasant.Genuine Hotels.com guest review
"Easy to find & close to stores"
We had a great time-there was a mistake about the beds the 1st room they showed was 1 king bed- I had requested 2 doubles which they fixed right away. The only thing I wasn't to pleased with was the location of the fire place & how small bar/rest but I didn't use them (looked much nicer & bigget on internet) -we did enjoy the pool & hot tub so I would […] book a room there again- friendly helpful staff Read moreGenuine Hotels.com guest review
Room was clean and very nice. Unfortunately the bathroom sink countertop was very small. Heating fan was very loud and could not be adjusted.Genuine Expedia guest review
"Nice for a quick stop"
The hotel was nice and clean. The room was clean and spacious. The only problem was that the heat wasn't on when we arrived and it took a couple of hours for the room to warm up. Pool was small but warm. The staff was extremely friendly and helpful. We prepaid for the breakfast option which was a good deal for the family; it included a nice-sized buffet. […] The location is a bit out of the way, so we did have to drive to the downtown area. Read moreGenuine Hotels.com guest review
quick overnight stay in clean , fast check in hotel with everything you could need on siteGenuine Expedia guest review
"Fun girls night out"
They were very friendly, and the stay was good. I didn't spend enough time in the hotel to really say that it exceeded my expectations. Definitely worth going to again.Genuine Hotels.com guest review
"Served All My Needs"
Easy access to rte 95 was a plus and it was just 3 minutes into town where all the great restaurants are. It suited me just fine. Quiet room. Convenient breakfast bar.Genuine Hotels.com guest review
"Nice staff very helpful. Would recommend"
Pleasant stay. Close to Portsmouth center, a short drive. Helpful staff and comfortable roomGenuine Expedia guest review
"First Night Portsmouth"
We watched the fireworks from our window, enjoyed the pool and Jacuzzi. The only thing that would have been helpful was if the hotel offered a free shuttle to the First Night activities as other hotels in the area did.Genuine Expedia guest review
I can't say enough about how happy I was with our one-night stay at the Courtyard by Marriott in Portsmouth. Like all the Courtyards we've stayed in, it was clean and attractive, but this one for me was special because it had a new and FIRM mattress. (I had spent the previous night sleeping on the floor because the mattress at that motel was so soft […] that it made my back ache.) It may seem silly to harp on the condition of a mattress, but I can only sleep well on firm mattresses, and the one at this Courtyard was perfect! The staff was also very helpful and gave us two extra quilt-type blankets that made the night even more restful. I would recommend this motel to anyone! Read moreGenuine Hotels.com guest review
"Great location and wonderful stay except"
Everything was great except we had to pay for our morning coffee....Also there was no place for folks to gather....No general waiting area or lobby as the restaurant was right there.Genuine Hotels.com guest review
"Excellent location BUT I have a complaint !!"
Unfortunately I typically have no issues with the Marriott chain in general. But I have to let the management at this location understand that my accommodation (room 124) was atrocious! I'm sure that the other rooms are very nice and clean and quiet because this is not my first stay at this location. But pleased be advised that this room is a): Dirty, […] The bathroom was disgusting! b): Noisy, from all the pool mechanical inlet / outlet piping vents are adjacent.to window of room. NOTE: Use this room for a mechanical room ! It is inhabitable for accommodating guests. Thank you for listening. Frank B. (Fortune 500 Corporate Officer) Read moreGenuine Hotels.com guest review
A group of friends heading to Portsmouth for a weekend getaway. We did some shopping, dining and had spa treatments at Wentworth by the Sea. The Hotel is about a 10 minute drive from the center. Check in was quick and easy. The rooms were comfortable and the water was hot. Some of the girls complained about not being able to regulate the temperature […] in their rooms, but mine was just fine. Read moreGenuine Expedia guest review
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