My room was clean and comfortable. People at the desk were so nice and accommodating. I would stay again...Genuine Hotels.com guest review
"Best Deal in Portsmouth"
I was surprised at how clean and comfortable this hotel was, based on the price that I paid. The room was spotless, and the hotel is very aesthetically pleasing. I was very satisfied with my stay, and would recommend this hotel to anyone staying in Portsmouth.Genuine Hotels.com guest review
We have stayed at this facility several times and will continue to as it is in a great location--only complaint is being at the interstate, you can hear tractor trailers throughout the night, but this will not stop future stays.Genuine Hotels.com guest review
"No frills but adequate."
Small room but adequate with fridge, safe and coffee maker. Clean room and location is convenient.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Valued guest, We greatly appreciate you taking the time to share with us your most recent experience here at the Courtyard in Portsmouth. Guest feedback is our most valued tool as we strive for continuing improvement. I do apologize that you found the room to be a little small for your needs. Your opinions will be communicated to our corporate office, to ensure that renovations are carried out in a timely fashion. We hope to see you staying with us again soon! Nico Garcia Operations Director Courtyard by Marriott 1000 Market St Portsmouth, NH 03801
Had a great stay, the room was very clean and comfortableGenuine Hotels.com guest review
"Nice Quiet Location Near Freeway"
Quiet location near the freeway and short drive to downtown. Very clean and comfortable.Genuine Hotels.com guest review
"Beds too small!"
Thought we booked 2 queens we got 2 doubles...nice enough to give us a cot but the beds were really uncomfortable and the restaurant had very limited hours. No hair dryer or shampoo in room. Very clean but expected more from marriotGenuine Hotels.com guest review
"OK. But did not meet expectations."
In general a good hotel but did not meet the expectations based on its price. But with some personnel not properly trained to understand their relationship with the customer and the idea of "service".Genuine Hotels.com guest review
ENJOYABLE VISIT... COMFORTABLE AND SECURE.Genuine Hotels.com guest review
"Pleasant in Portsmouth"
It was a pleasant stay. Rooms and hotel were very clean.Genuine Hotels.com guest review
"The Courtyard by Marriot in Portsmouth, NH"
The people at the Courtyard By Marriot were outstanding. THey provided a well run, very clean and well equipped hotel worthy of the Marriot name. The small but well run bar/restaurant provided a decent breakfast at a reasonable price. Although we didn't eat other meals at the hotel I suspect they were equally well prepared. The room was roomy and spotless […] and the hotel's van provided a necessary service to take us to the Portsmouth bus station. Both my wife and I were more than pleased with this hotel. Read moreGenuine Hotels.com guest review
It was very relaxingGenuine Hotels.com guest review
Rooms were clean and spacious. Staff friendly but did not have room ready at 3:00, room was ready at 6:00. Breakfast was not worth the 9.95 charge.Genuine Hotels.com guest review
"Watch out for all the special charges."
Where do I start? Breakfast was an extra $10 per person so I skipped breakfast. $20 more than almost every other hotel chain. But when I checked out I couldn't even get a cup of coffee for free. Not to mention they charged my credit card $20 as a "hold" for possible incidentals. I checked out with a zero balance. But when I looked at my credit card […] charges for my trip I saw $20 for Lodging. It's supposed to be credited back the next day, but it hasn't hit my bank statement yet. Read moreGenuine Expedia guest review
The shuttle service at this hotel was great. The staff was knoweldgeable about the area and provided great recommentations.Genuine Expedia guest review
"Would not stay again."
Stayed one night on our way home to Maine. Our room was on the first floor. It smelled of musty old cigarettes. The building looked dated as well as the room and decor. The staff was excellent and very helpful.Genuine Hotels.com guest review
"Room disgusting according to Hotel"
The hotel was in a convenient area, the front desk clerks were friendly and engaging, the room was nice at first glance. Went to use bathroom and toilet was "full". Called front desk who sent housekeeping (very pleasant) house keeping unclogged toilet and said we were all set. We insisted that bathroom be re-cleaned since the condition was there when […] we arrived; they did that, but we were still not comfortable that the room was ever full cleaned. Reiterated our complaint to front desks who responded "that is disgusting" but not a single offer of apology for the condition of the room from management, no acknowledgement of the problem or inconvenience. Read moreGenuine Hotels.com guest review
"Horrible hotel. Terrible check in."
Was there for a wedding with 50 other guests. The blonde working the front desk had an attitude throughout all 3 days. Terrible service. No hospitality. Never Again.Genuine Expedia guest review
"Perfect for overnight stopover"
Requested a rollaway the day before we got there and it was in the room when we arrived! Plus, realizing the addition of the bed meant another person, they added more towels without asking. I know this sounds minor, but really--how many hotels have you waiting for the bed to arrive and make you call again when you realize you need additonal towels.Genuine Expedia guest review
We stayed for two nights with our 3 boys. They just loved the indoor pool. We mostly wend back and forth to Portsmouth. The idea of having a shuttle to the city is great, but the execution is poor. The driver driver (extremely nice) doesn't answer while driving (what she does most of the time) so they never know where she is and when the shuttle will […] arrive. Please purchase some kind of a bluetooth speaker and the service level will surprisingly rise. Read moreGenuine Hotels.com guest review
"Easy to stay and enjoy"
Close enough to highway and Portsmouth. Perfect.Genuine Hotels.com guest review
the hotel was clean quiet and very easy to park and get in and out of.the staff was helpful when we needed an extra bed the problem in the bathroom.Genuine Expedia guest review
"not up to standards"
The hotel was poorly maintained -- carpeting in room soaked from air conditioner with funky odor resulting. We tried four different times getting new room card to work in lock but never succeeded. Staff were basically oblivious and no help.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth We appreciate you choosing the Portsmouth Courtyard by Marriott during your recent travels to the Seacoast area. We know that you have several choices when traveling, and it is our goal to make sure that you enjoy your stay each and every time. Please accept our apologies that during your last visit this was not your experience. We will take your feedback and continue to make improvements so that we are able to provide an experience that exceeds your expectations.
"Perfect place to stay for Portsmouth/Maine getaway"
Always a great experience.Genuine Hotels.com guest review
"Nice Hotel close to Highway and Portsmouth NH"
This is a nice hotel that is convenient to Kittery, Maine and other southern Maine destinations. The staff was friendly and helpful. We are regular travelers to this area and I would not hesitate to stay at the Courtyard again.Genuine Expedia guest review
Rented a room here for a family get a way to Hampton Beach. Conveniently located, easily accessible to the highway. Beautiful city and surrounding area. Hotel was well kept, clean and with friendly and accommodating staff. Only downfall was breakfast wasn't included because it was the weekend, however the price was very reasonable and food was actually […] very good! Would come back here again most definitely! Read moreGenuine Hotels.com guest review
The staff were helpful and polite. The hot tub and pool were great.Genuine Expedia guest review
"Great Location for Sightseeing."
This hotel is clean and located just a few minutes from the shopping/tourist district in Portsmouth. If you are in the area to see the sites in Maine, New Hampshire, or Massachusetts, this is an excellent place to stay. They even have a shuttle that runs between the hotel and downtown Portsmouth.Genuine Hotels.com guest review
"Decent overnight but wouldn't want to stay"
The hotel was clean and well managed with decent facilities and easy access from the highway. But the pillows were terrible, the air conditioning loud and the location more outside of town than I'd realized.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Thank you for your feedback regarding your recent stay. It was our pleasure to serve you, and we are glad you found the hotel clean and enjoyed the interactions with the staff. We will continue to strive to ensure that we exceed the expectations of our guests.
"Very Nice/Helpful Staff"
Loved it. Had everything we needed. Pool, clean rooms, room service, shuttle to Portsmouth center. Very clean room. Daily maid service. Quiet.Genuine Hotels.com guest review
Our room smelled musty. Outside the hallway there was cobwebs, I also found a spider in our room. I thought it took a long time for them to clean our room as well. 4pm and our room was still not clean.Genuine Hotels.com guest review
"My room was horrible!"
I loved the location of the hotel and its ease in getting to downtown Portsmouth and York, Maine. However, I had a horrible room situation. After having unpacked I went to open the drapes and found the carpet soaking wet in front of the air conditioner. It was creating this funny odor in the room, even as I increased the air conditioner. I also noticed […] an odor in the bathroom that included small black specks of what seemed like mold growing on the ceiling. I alerted the hotel staff and they tried to correct the problem but it really did not alleviate the stench and uncleanliness. Read moreGenuine Hotels.com guest review
"TRY TO FIND OTHER OPTIONS"
our shower leaked all over the floor and smelled like mildew and the pillows were way way thick…hurt my neck…slept without oneGenuine Hotels.com guest review
"Very nice room and dining area"
The hotel staffer when we checked in was a little cold and distracted. However, all the other staff members, cleaning lady, dining staff were all very helpful and polite. Overall experience was very nice.Genuine Expedia guest review
Good experience, nice rooms, polite and attentive staff, highway a bit close, highway noise in highway-side rooms may bother some, or not, request a room not facing highway.Genuine Expedia guest review
"Not enough staff"
Everything was great except there was nobody at the front desk both when we were checking in and out, we had to wait 15 minutes both times. And the guy on the reception that checked us in seemed to have an attitude problem- when I asked till what time the pool is open, he said "it's posted on the door"... Also we were given a handicapped room for some […] reason, so the bathroom had no bathtub as advertised on the website. Read moreGenuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Thank you for choosing to stay at the Portsmouth Courtyard by Marriott, and sharing your feedback with us. I would like to apologize for the delay at the front desk, as I can understand your frustration in having to wait. We will continue our training to ensure that we are able to meet your expectations. I am sorry again for the issues you encountered, and hope that your next stay at the Portsmouth Courtyard will be comfortable and enjoyable.
"nickel and dimed"
Everything was fine except our reservation said that the breakfast was included for 2 adults and 2 children but they only gave us vouchers for 2. When I argued this point, they did nothing. Also given tax statement under the door for breakfast of which we didn't even eat yet! Service adequate but not great.Genuine Hotels.com guest review
Response by Courtyard by Marriott in Portsmouth Thank you for choosing to stay at the Portsmouth Courtyard by Marriott. I am sorry that you encountered issues during your stay regarding the breakfast packages. All breakfast packages offered by the hotel are for 2 adults, and I apologize that this was not explained prior to arrival. I hope that the rest of your stay was enjoyable, and should you be in the area again we would love the opportunity to once again serve you.
"Great Place to Stay"
If you are staying in Portsmouth this is the best hotel to stay at. It's right down the road from all major things to do. And they offer a shuttle to down town when ever you need it. The room was very clean and so was the bathroom. I would definitely stay there again!Genuine Hotels.com guest review
My stay was fantastic. Can you please add this visit to my Marriott Rewards? 523865103Genuine Hotels.com guest review
Short distance outside the historic downtown of Portsmouth,NH. For the price, a good buy. Apparently, electricity is very costly in NH, because the hotel and the restaurant we chose (Rudi's - very good) were both very dimly lit. Overall, a good experience for the price.Genuine Expedia guest review
Response by Courtyard by Marriott in Portsmouth Thank you for choosing to stay at the Portsmouth Courtyard during your recent travels to the Seacoast area. I'm glad that you enjoyed the value and experience that we strive to provide for our guests. Should you be in the area again, it would be our pleasure to once again serve you.
"Convenient hotel with shuttle to Portsmouth"
Pretty good hotel with a shuttle that takes you into Portsmouth. The rooms were clean and there was a pool , hot tub, and work out room. Lobby is beautiful with tv's , chairs, and a nice bar area. A few negatives were that the room was next to highway and you can hear traffic, tv was outdated without a menu guide. Soap smelled funny.Genuine Expedia guest review
"Comfortable hotel but rude front desk staff"
The hotel is in a great tree lined neighborhood, just a short 5 minute drive outside the main downtown area. The room was clean, although the beds weren't quite as comfortable as I would have expected for a Courtyard Marriott. Breakfast was nice and the restaurant staff were courteous. My rating however is significantly reduced due to the unfriendly […] front desk staff during the morning of my stay. One of the staff, Lindsey in particular had a cold, unfriendly and hinging on rude attitude. I had booked a room on hotels.com and my rate included free breakfast, and yet was refused breakfast coupons by her. When I showed her my receipt that specified weekend stay with breakfast, she then went on to state that it wasn't clear enough because it did not specify free breakfast ! Although I finally managed to get coupons that I had paid for, her distrustful and rude attitude colored my stay at this hotel. I did tell her that I did not appreciate her attitude and was bothered by her speaking to me to that way, she just responded with a curt 'okay'. Read moreGenuine Hotels.com guest review
"Nice hotel with free shuttle to downtown"
This is a wonderful hotel. We were pleasantly surprised to find out about the shuttle. A bit of trouble when we checked in, our room key did not work and when they fixed the room key the room was already occupied. We were of course given a new room but always struggled getting the room key to work. The ac in the room was quite clunky. But other than […] that the room was clean, could not hear other guests or outside noise. Would stay again. Read moreGenuine Expedia guest review
"Nice close to downtown clean"
Great bar with good selection. Room service can be better. Stayed 2 nights and rooms were not cleaned at 4 PM.Genuine Expedia guest review
Upon arrival I was told my room was given to someone else. They do not keep Expedia room for clients.Genuine Expedia guest review
The hotel was very close to a conference hotel we were in town for. conveniently located and pleasant staff.Genuine Expedia guest review
The room was very clean and comfortable. However, our stay was for a graduation at 10:00 a.m. and unlike other local hotels they didn't serve breakfast an hour earlier than usual.The front desk staff was no where in sight when we checked out so we just left the key at the desk. All in all it was very good and if we were in the area we'd stay there […] again Read moreGenuine Hotels.com guest review
"Ain't not bad."
Though I had a parking lot view, the room itself was nice. There was a couch, which was a bit of a pleasant surprise but upon closer inspection, there were all kinda if white stains on it! Other than that everything seemed clean but ya never know.Genuine Hotels.com guest review
We have had some rough stays at hotels in the past few months. The Courtyard Marriott In Portsmouth was hands down the best place we have stayed in month's. The hotel was very clean and the smelled lovely. The staff was kind and quick to help. We will be staying with them again. Our room was clean and fresh feeling. A great stay all around. The food […] at the hotel restaurant was very good also. Read moreGenuine Hotels.com guest review
"Worst Beds on the planet"
The hotel was ok...A little further from downtown than we had hoped but decent and average. The beds however are the most uncomfortable we've ever slept on...Glad we were only there 1 night...Genuine Hotels.com guest review
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