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The Cascades Hotel, North-West (province)

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
Sun City Resort, PilanesbergSun CityNorth WestSouth Africa, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Good3.8 / 5
Breakfast
Tasty breakfast
Service
Service is adequate
Location
Location is ok
56See all 56 Hotels.com reviews
From 483 reviewsTripAdvisor Traveller Rating

The Cascades Hotel, North-West (province)

Hotel Info: ‎866-539-8117‎

from $159
  • Peacock Suite
  • Paraplegic Room
  • Luxury Family Room
  • Luxury Twin Room
  • Superior Luxury Family Room
  • Flamingo Suite
  • Superior Luxury Room with Balcony
  • Superior Luxury Room
  • Heron Suite
  • Luxury Suite
  • Garden Suite
  • Superior Luxury Room with Balcony

At a glance

Key facts

Hotel size

  • This hotel has 243 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is 11:00 AM
  • Express check-out
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

  • Children's club *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free valet parking

Offsite

  • Free area shuttle

  • Free casino shuttle

Other information

  • Smoke-free property

Also known as

  • Cascades Hotel
  • Cascades Hotel Sun City
  • Cascades Sun City
  • Hotel Cascades
  • Hotel Cascades Sun City

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Children under 16 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for golf tee times and massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free buffet breakfast daily
  • 2 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Casino
  • Nightclub
  • Free water park access
  • Waterslide
  • Health club
  • Steam room
  • Lazy river
  • Sauna
  • Pool sun loungers
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Conference space
  • Meeting rooms 8
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Peninsula - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast only. Open daily.

Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Grill Room - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Legends - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Luma Bar & Lounge - This lobby lounge specializes in local cuisine and serves light fare only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Health club
  • Outdoor tennis courts - 2
  • Sauna
  • Steam room
  • Hiking/biking trails on site
  • Motor boating on site
  • Personal motorized watercraft on site
  • Mountain biking on site
  • Parasailing on site
  • Playground on site
  • Segway rental/tour on site
  • Water skiing on site
  • Free water park access

Nearby

  • Golfing nearby

The Cascades Hotel, North-West (province)’s small print

Also known as

  • Cascades Hotel
  • Cascades Hotel Sun City
  • Cascades Sun City
  • Hotel Cascades
  • Hotel Cascades Sun City

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Children under 16 years old are not allowed in the spa without adult supervision.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Reservations are required for golf tee times and massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 56 reviews

The Cascades Hotel, North-West (province)
Outstanding5.0 / 5
Beautiful location. We loved our stay. The pool area and surrounds were delightful.
2 night romance trip
The Cascades Hotel, North-West (province)
Excellent4.0 / 5
Great stay in August. BEWARE OF ANNUAL MAINTENANCE
Went for 2 night at the Cascades as I thought The Palace was too expensive and the other hotels had some bad reviews. I might have reconsidered if I knew that the pool-area was closed for annual maintenance 20 July to 20 Aug. I had check that the Valley of the waves was open (closed 18 May to 27 June), but forgot about the hotel pool. We where refereed to the pools in the nearby hotels but they where dirty and not heated! We had high-tea at The Palace, mostly just to look at the magnificent buildings and statues, as you are not allowed in otherwise. The Palace pool was well kept AND heated, only resident are allowed in the pool. The beds at The Cascades were good but the sleeper-couch is only suited for small kids in my opinion (worked fine for our 2 kids, 8yrs & 10yrs). The Valley of the Waves is not heated and was quite cold. PLUS + Just opposite the Entertainment center (food court, games, cinema). The kids loved it! + Short walk through the Ent.Center to get to the Valley Of the Waves which is included when staying at the Hotel. + Great breakfast buffet + The Maze was fun for the family MINUS - Pool closed for annual maintenance. No info beforehand. - All 3 restaurants in the Ent.Center was closed. Only the food court was open. - The bar-staff at the end of The Maze was not service minded at all and we felt more like we where bothering them. - Waterworld looked worn down and we did not stay more than a few minutes. Quite expensive activities too.
2 night family trip
The Cascades Hotel, North-West (province)
Excellent4.0 / 5
Nice hotel for a short stay
Lovely hotel - Sun City is a weird place but it was fine for a couple of days relaxing. Staff nice, Breakfast was awesome. Dinner not so much - service and food not good at the poolside restaurant. The car service between places was great and the Palace had the greatest fine dining restaurant ever!
3 night family trip
The Cascades Hotel, North-West (province)
Good3.0 / 5
Disappointment
The reception desk when we arrived was a little overwhelmed. Our room seemed cleaned when we arrived until I started opening drawers and closet doors - there was molded bread in one of the drawers and there was peanuts laying in one of the shelves in the closet. The service was slow and disappointing.
2 night family trip
The Cascades Hotel, North-West (province)
Outstanding5.0 / 5
Great Customer Service ..
We booked a stay at Sun City Resort. There were numerous choices. Not knowing details we chose The Cascade. Everything seemed fine. Upon arrival to the room we noticed the AC wasn't working at all. There were other details not up to the standards expected. Upon speaking to Sammie - the manager in charge -he couldn't have been more attentive and understanding. He instantly agreed this was not acceptable to him and his organization and would personally take care of everything to make sure we were satisfied . Not only did this occur - it happened almost immediately. Because of his attention to detail the balance of our stay was even better than we could imagine. We traveled from a far distance - the US- and would be happy to tell others from our country how pleased we were with our experience. Thank you for making the last leg of our journey through South Africa as perfect as our beginning . Sincerely, MaryAnn and Paul Fox
2 night romance trip

See all reviews

The Cascades Hotel, North-West (province)

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