All hotels in Vienna, Austria
1 room, 2 adults
You can collect Hotels.com® Rewards nights hereKaerntner Strasse 18, Entrance in Neuer Markt 3, Vienna, Vienna, 1010, Austria, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.1 / 5Excellent

Score breakdown (from 203 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.7
  • < Previous
  • Page 1 of 5
  • Next >
3.0 / 5Good
"Vienna"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
The hotel is located right in the heart of Vienna, however, the condition of the room was not good. The walls and carpet were dirty and the bed was not comfortable.
Genuine Hotels.com guest review
1 night business trip Oct 1, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
I think they were renovating the hotel and mine was last. The air conditioner was loud and thunking. The closet door came off its hinges and smashed my finger. The only mirror in the room was in the bathroom and had no outlet nearby, so I could not do my hair. The front desk gave me an extension cord that needed 2 adapters to work and even then I had to sit on the floor to do my hair. I asked at the front desk about a taxi to the airport for the following morning and then purchased a ticked for the hop on hop off buss for that day and she tried to sell me a ticked good for 48 hours at almost double the price. She knew I was leaving the next morning! Also the TV in my room was one of the last to get the new cable system and had not a single channel in my language. The hotel did nothing to try to make my stay more pleasant. It has the opportunity to be a very nice hotel, it's just not putting forth the effort.
Genuine Hotels.com guest review
2 night business trip Aug 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location; a few steps from Stephenplatz!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Breakfast is on the expensive side; however, it is a full buffet and it has everything you need to keep you going for many hours!! If you look for something cheaper, there is a very nice supermarket with great coffee facing the same square where the hotel is located and there is always the Oberlaa, a wonderful viennaise coffee shop! The hotel is difficult to find since it's advertised with an address on a street where there is no entrance. Nonetheless, the main entrance is right in front of a beautiful fountain, across the street from the Kapuchinen's church.
Genuine Expedia guest review
Response by Austria Trend Hotel Europa Wien
Dear Madam, first of all we would like to thank you for your feedback you have given to us, concerning your stay in our Hotel Europa. Please be sure that we take all our guest comments serious and we handle every complaint with a very high respect. And it is also our intention that our guests do feel well in our Hotel. We are thankful for your efforts and hope to welcome you again to our hotel during your next visits to Vienna.
Other trip Jul 28, 2014
Judy
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was helpful and the rooms are very nice and spacious.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2014
Alex
US
2.0 / 5Fair
"on Kartner Stasse, close to all"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
very poor management, non smoking rooms stink, hallways always stink of cigarette smoke, very dirty carpets, bathtub enough fro mayme a 5 year old, TV selection very lame, the noise of the AC will not let you sleep, and if your room faces Kartner Strasse, the outside noise and cigarette smoke will not let you sleep, there is a bar with a huge terrace right in front of the hotel, they charge 34 Euros for valet parking and if you want to use the service more than once per day they charge you an additional 12 Euros, talking about nickle and diming...!...breakfast cook speaks no english at all, lucky for us we do speak german, awkward and very poor for the price.
Genuine Expedia guest review
Other trip Jul 14, 2014
Levy
US
4.0 / 5Excellent
"Great location in Vienna"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel is well located about midway between Stephansdom and the Hofburg area. The Stephansplatz metro station is nearby for easy transport throughout the city. Also nearby are numerous shops, restaurants, ATMs, and grocery stores. Valet parking is a bit pricey but seems to be consistent with the costs of other parking options in the city. We didn't try the hotel's restaurant or buffet breakfast, choosing instead to visit other nearby options. Our room was spacious and clean. It looked out over the busy Karntnerstrasse on the back side of the hotel. Might be a little loud in the summer. The room contained all advertised amenities, although we found it a bit odd that it didn't include coffee/tea making facilities. The room had modern furniture & fixtures, also AC (which didn't work very well) and good wifi. Lots of closet and storage space.
Genuine Hotels.com guest review
3 night family trip May 14, 2014
A Traveler
US
3.0 / 5Good
"Nice Hotel Nice Location"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
For a first timer in Vienna this hotel will give you everything; location, accessibility, view and comfort. Only a little miss of no kattle in the room.
Genuine Hotels.com guest review
1 night trip Apr 17, 2014
Andri
US
4.0 / 5Excellent
"Nice hotel in the city center"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very closer publictransportation, historical center, museums and Café Sacher :)
Genuine Expedia guest review
Other trip Mar 30, 2014
armagan
US
4.0 / 5Excellent
"Nice hotel in the heart of Vienna"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything was perfect. I'd stay there any time again.
Genuine Expedia guest review
Other trip Feb 3, 2014
Tom
US
4.0 / 5Excellent
"Nice hotel middle in the city center"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good hotel, nice look & feel at arrival. Rooms are quite standard (nothing fancy); breakfast is good
Genuine Expedia guest review
Other trip Jan 29, 2014
Michael
US
3.0 / 5Good
"Great location, but hotel needs an update"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
Location was terrific on Kaertner Strasse! And the staff was very helpful. However, the hotel could use an update. There is NO lobby and the bar at ground level is very smoky, so there is nowhere to hang out if you don't want to go up to your room. We were on a non-smoking floor, but a strong cigarette smell kept creeping into our two rooms (which were on opposite sides of the floor). Rooms were clean, but haven't been updated in a while. Two of the 3 of us found the beds uncomfortable.
Genuine Hotels.com guest review
4 night family trip Dec 31, 2013
Debra S.
US
1.0 / 5Poor
"Good location bad hotel !!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I couldn't sleep all night long .. Bed is awfull .. My whole body was aching in the morning .. Room is like a cage !!!
Genuine Expedia guest review
Other trip Jan 8, 2014
Adam
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Wonderful location, good breakfast, slightly dated furniture Pillows wafer thin
Genuine Expedia guest review
Other trip Jan 3, 2014
Reha
US
5.0 / 5Outstanding
"Best hotel in Vienna"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Location can't be best, can walk to all major sightseeing. Our room had the best view of Karntner Str including the St Stephen's Cathedral. We loved the Billa market in the next corner, very convenient to get food and snacks. Staff in the hotel was extremely helpful. We forgot something at the room and they were kind enough to ship the item to the US. I will definitely go back to this hotel. Highly recommended.
Genuine Hotels.com guest review
2 night trip Nov 27, 2013
A Traveler
US
4.0 / 5Excellent
"Perfect Location"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The best thing about this hotel is its perfect location : right in the middle of classical Vienna but still on a quiet and pleasant street
Genuine Expedia guest review
Other trip Oct 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stay in Vienna was great and hotel in a great location with easy walks to main sight-seeing. Room right above the main shopping avenue with people out late walking around - worried the noise would be bothersome but after sight-seeing all day had no problems with sleeping. Room we had was King Executive so was a larger room and was very satisfactory. Hotel staff were very helpful and friendly and attentive.
Genuine Hotels.com guest review
4 night family trip Sep 20, 2013
Rebecca
US
4.0 / 5Excellent
"Nice & friendly. Superior location."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice rooms. Good restaurant for breakfast.Perfect location.
Genuine Expedia guest review
Other trip Sep 29, 2013
A Traveler
US
3.0 / 5Good
"Good location, very small room."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Good location, quiet room. Very small room, bed against the wall. Employees at the Reception desk were not very friendly.
Genuine Expedia guest review
Other trip Sep 28, 2013
Yolanda
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    -
  • Neighborhood
    5.0
Hotel was conveniently located - next to pedestrian walk area. Staff were excellent, particularly the front desk, porter and the young man, Daniel, in the breakfast room. Would stay there again if in Vienna.
Genuine Venere guest review
Other trip Sep 19, 2013
A Traveler
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel will be back but only to executive rooms
Genuine Expedia guest review
Other trip Sep 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Perfect location, modern rooms, reasonable prices"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was pleasantly surprised and would definitely recommend
Genuine Hotels.com guest review
1 night trip Jul 16, 2013
Nikki
US
3.0 / 5Good
"Centrally located Business Hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Small room, small bathroom, no tub. Insufficient air conditioning in room as well as in lobby. Primary advantage is five star location next to Kaerntner Strasse. Probably best suitable for singles and business people. Breakfast extra for 19 Euros, or about 25 dollars is ridiculously high, considering that nearby cafes serve full American breakfast for about 12 Euros. Not the best value for your money in Vienna.
Genuine Expedia guest review
Other trip Jun 25, 2013
Eric
US
5.0 / 5Outstanding
"Excellent Location, Rooms Lighting and Decoration"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel has an excellent location and a very friendly staff. I recommend it to all types of travelers.
Genuine Expedia guest review
Other trip Jun 24, 2013
TN
US
4.0 / 5Excellent
"Great location thin walls"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
An amazing location right in the heart of the tourist area. Staff was very polite and courteous. Rooms are small and a little dated but fairly typical of European hotels. It didn't disturb my stay at all but I noticed I could hear the activity in the halls and the room around me. The hotel was not busy while I was there but I would be concerned that if it was busy it could get loud. Given the location and the reasonable rates I would stay there again.
Genuine Hotels.com guest review
3 night business trip Jun 2, 2013
James
US
5.0 / 5Outstanding
"Great hotel for a nice vaction"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The best location, very professional English speaking staff, very clean and excellent house keeping. The management must upgrade their very weak internet connection
Genuine Expedia guest review
Other trip Jun 4, 2013
Nick
US
5.0 / 5Outstanding
"seconds from culture"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Very friendly staff. In the heart of Vienna, seconds walk from St. Stephensplatz. Recommend especially to business men and women. Vacationers are welcome but younger crowds may not find what they want at this hotel. Overall excellent place.
Genuine Expedia guest review
Other trip Jun 2, 2013
A Traveler
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great Location in the heart of the Vienna walking district.
Genuine Expedia guest review
Other trip Apr 19, 2013
Dieter
US
4.0 / 5Excellent
"Great hotel for business travelers and couples"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent location, quiet, clean, friendly staff, free WiFi in rooms and lobby. Breakfast not included - they charge an extra of 20 euro per person per night for this - quite expensive (we didn't take it). We were in the standard room - no bathtub, only shower (if you are into bathtubs). The bed is one side against the wall - meaning one person can't easily get out of bed if 2 people are sleeping in it.
Genuine Expedia guest review
Other trip Apr 17, 2013
A Traveler
US
5.0 / 5Outstanding
"Autria Trend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had never been to Vienna and was hesitant when choosing this hotel. We were pleasantly surprised when we arrived. The location is amazing! You can walk anywhere. Also the hotel was really nice. The staff was incredibly friendly and helpful. We were so happy we chose this hotel. I highly recommend it! However, the beds are a bit hard but we managed.
Genuine Hotels.com guest review
4 night trip with friends Mar 8, 2013
A Traveler
US
4.0 / 5Excellent
"nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The location is good.Very close from stephanplatz and metro.
Genuine Expedia guest review
Other trip Nov 12, 2012
Tommy
US
2.0 / 5Fair
"Great location but disappointing service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is very centrally located, which is a good thing if you're on foot, but not so good if you're trying to find it with a car. At the time of booking they don't provide the address for you car navigation, so look it up yourself. The room is pretty basic, but comfortable enough for a few nights. Didn't care much for the staff though. At check-in they told us about breakfast, but "forgot" to mention it wasn't included in the price. The girl at check-out was in a really bad mood and had no interest in explaining why I had to pay 19 EUR for some muesli and yogurt at breakfast. She really didn't look like she wanted to be there... and frankly, me neither.
Genuine Expedia guest review
Other trip Nov 2, 2012
yougo
US
5.0 / 5Outstanding
"Lovely View"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel is in a great location for visiting all of Vienna's major sights. We like to walk and this hotel was convenient enough for us to walk everywhere. I was unhappy with the view we had (into a building across the street) so the very nice desk clerk was able to get us into a wonderful corner room with a view onto the square and it's lovely fountain. That made all the difference. The rooms are large with a contemporary design and very large bathrooms.
Genuine Hotels.com guest review
4 night trip Oct 11, 2012
A Traveler
US
4.0 / 5Excellent
"Fabulous location and price, room too warm"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
This was a great hotel and the location could not have been better. For the price I was VERY happy. The hotel breakfast is expensive (19 Euros) but there are cafes all around and a little grocery store where you can get a delicious breakfast for less than half that price so that wasn't a problem for us at all. The only other complaint I would have is that the bed was very, very firm, which is not to my preference and as others have mentioned A/C was nonexistent. We went in mid-October and I still found the room to be overly warm (though this may be due in part to the fact that I was 6 months pregnant) and there was no way to cool the room other than opening the windows. Thankfully it was cool enough outside that that helped, but I don't think I would like to stay here in the middle of the summer.
Genuine Expedia guest review
Other trip Oct 22, 2012
Laura
US
4.0 / 5Excellent
"greaet central vienna location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
excellent location. rate, good value for the money
Genuine Expedia guest review
Other trip Sep 11, 2012
EB
US
5.0 / 5Outstanding
"Excellent location at an excellent price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We liked our stay at the Austria Trend Wien. Its location between Stephans Plaz and the Opera (on Kaerner St) was excellent, and the hotels felt modern and updated. The rooms were not too large, but felt cozy and comfortable. The AC in the room came in handy during the excessive heat this summer. The only drawback was that 2 of the 3 guest-access computers were out of comission, and the only one available was in the Executive lounge, which was locked and required a trip to Reception to get opened. The optional in-hotel breakfast also was a little pricey, but there is a Billa Corso (grocery store) right close to the hotel, so there are options to travelers.
Genuine Hotels.com guest review
2 night romance trip Aug 24, 2012
Peter
US
4.0 / 5Excellent
"Perfect location in Vienna"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great location to visit the historic center and the commercial area, as well as the most important sites.
Genuine Expedia guest review
Other trip Aug 5, 2012
A Traveler
US
5.0 / 5Outstanding
"Perfect location for all our needs."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We lucked out when we booked this great hotel. It is a half block away from a great grocery store, a block away from the main pedestrian street with all the fantastic stores and a block and a half away from the Metro. The hotel is exceptionally clean and the beds were great. The staff at the main desk was always helpful; especially Nicole. Our stay in Vienna was even better because of this hotel.
Genuine Hotels.com guest review
1 night family trip Jun 2, 2012
Greg
US
5.0 / 5Outstanding
"definitely going back"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great Great Location, right at the back of the main shopping street, where you can find basically everything. About three minute walk from St. Stephan Cathedral, and two minute to the Abertina Museum. You can even walk to Hofburg in less than 10 minutes. There is a cafe called La Bol right at the opposite side of the hotel serve fantastic breakfast, and there also a grocery store right next to the hotel, where you can get some fresh fruit and other stuff you might need. Hotel stuff is really helpful, and room is good. Cannot complain anything about it.
Genuine Expedia guest review
Other trip Jun 12, 2012
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Vienna Trend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The best location, very nice, great staff, very clean.
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
George
IE
5.0 / 5Outstanding
"Excellent hotel, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I booked this hotel the day of my stay, and it was my second time staying here. Nice, clean hotel that values customer service. Excellent location, though it can be a tad loud at times if you are facing Karntnerstrasse. Close to two metro stops and a very short walk away from Hofburg Palace, Albertina, the Opera, St. Stephen's Cathetdral. Food of all types is also easily accessible.
Genuine Hotels.com guest review
1 night trip May 3, 2015
Emily
CA
4.0 / 5Excellent
"Fantastic location!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fantastic location & neighbourhood. only one glitch, Staffs greet the guests very perfunctorily.
Genuine Hotels.com guest review
4 night romance trip Mar 21, 2015
SOON BEOM
IE
4.0 / 5Excellent
"Good Value,at least for us"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Perfect location,nice breakfast, comfort room did not meet our expectations but we were upgraded to corner room and that was really brilliant! Warmly recommendable!
Genuine Hotels.com guest review
3 night romance trip Jan 30, 2015
Mladen
MX
4.0 / 5Excellent
"Great hotel, in the centre of 'old Vienna'."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
We came for a city break in January. Lots of snow and very romantic streets.The room was cozy and clean and the staff were wonderfully helpful. Only downside was the noise at night. It seems Vienna never sleeps, and the the street cleaners clearing the ice from the streets made it hard to get to sleep.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
GB
4.0 / 5Excellent
"Great city centre location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here for a long weekend in Vienna. Hotel is in a great location, clean and though not luxurious, is comfortable enough for what I wanted. Didn't have breakfast there as Vienna has so many lovely cafes
Genuine Expedia guest review
Other trip Nov 23, 2014
Bob
GB
3.0 / 5Good
"Not good at handing their problem"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
During my stay in this hotel, internet services in this hotel had a problem with iPhone. Long story short, they didn't compensate their problem and even not initiate to solve the problem. I'm not happy at all with the way they handled their problem.
Genuine Hotels.com guest review
1 night trip Oct 2, 2014
A Traveler
CA
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The location could not be better, the staff, friendly, deserves an extra star
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
omortner
IE
4.0 / 5Excellent
"Nice hotel, close to where the sites are."
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It is a very nice hotel, location is ideal and room were comfortable! But the front desk staff are unfriendly and doesn't even smile at you when you approach the desk. They don't greet you when you come in or go out. One was so busy with her phone she didn't realise I was standing there for 5 mins! Needs more customer training.
Genuine Expedia guest review
Other trip Jul 26, 2014
franko
GB
4.0 / 5Excellent
"Great good location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The room air conditioning unit is not doing well. Rooms have climate control although putting it at 17 degree centigrade it was hotter than that. Not good during the very hot days, like when we arrived on the ist day & the temperature is 30 degree centigrade outside. But overall, the room is clean.
Genuine Expedia guest review
Other trip Jul 13, 2014
Frenie
GB
5.0 / 5Outstanding
"A very pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel is brilliantly located in the heart of Vienna and within walking distance to most attractions. The accommodation was spacious clean and well presented. The staff were efficient and courteous. I would highly recommend this hotel and would certainly stay there again on my return visit to Vienna
Genuine Expedia guest review
Other trip Jul 9, 2014
Michael 3161
AU
4.0 / 5Excellent
"Review"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Clean and tidy but nothing special about the rooms. Nice bathroom facilities with prompt service making a generally pleasant stay in a great location.
Genuine Expedia guest review
Other trip Jul 6, 2014
ben
GB
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 5
  • Next >