The hotel is located right in the heart of Vienna, however, the condition of the room was not good. The walls and carpet were dirty and the bed was not comfortable.Genuine Hotels.com guest review
I think they were renovating the hotel and mine was last. The air conditioner was loud and thunking. The closet door came off its hinges and smashed my finger. The only mirror in the room was in the bathroom and had no outlet nearby, so I could not do my hair. The front desk gave me an extension cord that needed 2 adapters to work and even then I had […] to sit on the floor to do my hair. I asked at the front desk about a taxi to the airport for the following morning and then purchased a ticked for the hop on hop off buss for that day and she tried to sell me a ticked good for 48 hours at almost double the price. She knew I was leaving the next morning! Also the TV in my room was one of the last to get the new cable system and had not a single channel in my language. The hotel did nothing to try to make my stay more pleasant. It has the opportunity to be a very nice hotel, it's just not putting forth the effort. Read moreGenuine Hotels.com guest review
"Great location; a few steps from Stephenplatz!!"
Breakfast is on the expensive side; however, it is a full buffet and it has everything you need to keep you going for many hours!! If you look for something cheaper, there is a very nice supermarket with great coffee facing the same square where the hotel is located and there is always the Oberlaa, a wonderful viennaise coffee shop! The hotel is difficult […] to find since it's advertised with an address on a street where there is no entrance. Nonetheless, the main entrance is right in front of a beautiful fountain, across the street from the Kapuchinen's church. Read moreGenuine Expedia guest review
Response by Austria Trend Hotel Europa Wien Dear Madam, first of all we would like to thank you for your feedback you have given to us, concerning your stay in our Hotel Europa. Please be sure that we take all our guest comments serious and we handle every complaint with a very high respect. And it is also our intention that our guests do feel well in our Hotel. We are thankful for your efforts and hope to welcome you again to our hotel during your next visits to Vienna.
The staff was helpful and the rooms are very nice and spacious.Genuine Hotels.com guest review
"on Kartner Stasse, close to all"
very poor management, non smoking rooms stink, hallways always stink of cigarette smoke, very dirty carpets, bathtub enough fro mayme a 5 year old, TV selection very lame, the noise of the AC will not let you sleep, and if your room faces Kartner Strasse, the outside noise and cigarette smoke will not let you sleep, there is a bar with a huge terrace […] right in front of the hotel, they charge 34 Euros for valet parking and if you want to use the service more than once per day they charge you an additional 12 Euros, talking about nickle and diming...!...breakfast cook speaks no english at all, lucky for us we do speak german, awkward and very poor for the price. Read moreGenuine Expedia guest review
"Great location in Vienna"
This hotel is well located about midway between Stephansdom and the Hofburg area. The Stephansplatz metro station is nearby for easy transport throughout the city. Also nearby are numerous shops, restaurants, ATMs, and grocery stores. Valet parking is a bit pricey but seems to be consistent with the costs of other parking options in the city. We didn't […] try the hotel's restaurant or buffet breakfast, choosing instead to visit other nearby options. Our room was spacious and clean. It looked out over the busy Karntnerstrasse on the back side of the hotel. Might be a little loud in the summer. The room contained all advertised amenities, although we found it a bit odd that it didn't include coffee/tea making facilities. The room had modern furniture & fixtures, also AC (which didn't work very well) and good wifi. Lots of closet and storage space. Read moreGenuine Hotels.com guest review
"Nice Hotel Nice Location"
For a first timer in Vienna this hotel will give you everything; location, accessibility, view and comfort. Only a little miss of no kattle in the room.Genuine Hotels.com guest review
"Nice hotel in the city center"
Very closer publictransportation, historical center, museums and Café Sacher :)Genuine Expedia guest review
"Nice hotel in the heart of Vienna"
Everything was perfect. I'd stay there any time again.Genuine Expedia guest review
"Nice hotel middle in the city center"
Good hotel, nice look & feel at arrival. Rooms are quite standard (nothing fancy); breakfast is goodGenuine Expedia guest review
"Great location, but hotel needs an update"
Location was terrific on Kaertner Strasse! And the staff was very helpful. However, the hotel could use an update. There is NO lobby and the bar at ground level is very smoky, so there is nowhere to hang out if you don't want to go up to your room. We were on a non-smoking floor, but a strong cigarette smell kept creeping into our two rooms (which were […] on opposite sides of the floor). Rooms were clean, but haven't been updated in a while. Two of the 3 of us found the beds uncomfortable. Read moreGenuine Hotels.com guest review
"Good location bad hotel !!"
I couldn't sleep all night long .. Bed is awfull .. My whole body was aching in the morning .. Room is like a cage !!!Genuine Expedia guest review
Wonderful location, good breakfast, slightly dated furniture Pillows wafer thinGenuine Expedia guest review
"Best hotel in Vienna"
Location can't be best, can walk to all major sightseeing. Our room had the best view of Karntner Str including the St Stephen's Cathedral. We loved the Billa market in the next corner, very convenient to get food and snacks. Staff in the hotel was extremely helpful. We forgot something at the room and they were kind enough to ship the item to the US. […] I will definitely go back to this hotel. Highly recommended. Read moreGenuine Hotels.com guest review
The best thing about this hotel is its perfect location : right in the middle of classical Vienna but still on a quiet and pleasant streetGenuine Expedia guest review
Stay in Vienna was great and hotel in a great location with easy walks to main sight-seeing. Room right above the main shopping avenue with people out late walking around - worried the noise would be bothersome but after sight-seeing all day had no problems with sleeping. Room we had was King Executive so was a larger room and was very satisfactory. […] Hotel staff were very helpful and friendly and attentive. Read moreGenuine Hotels.com guest review
"Nice & friendly. Superior location."
Nice rooms. Good restaurant for breakfast.Perfect location.Genuine Expedia guest review
"Good location, very small room."
Good location, quiet room. Very small room, bed against the wall. Employees at the Reception desk were not very friendly.Genuine Expedia guest review
Good hotel will be back but only to executive roomsGenuine Expedia guest review
"Perfect location, modern rooms, reasonable prices"
I was pleasantly surprised and would definitely recommendGenuine Hotels.com guest review
"Centrally located Business Hotel"
Small room, small bathroom, no tub. Insufficient air conditioning in room as well as in lobby. Primary advantage is five star location next to Kaerntner Strasse. Probably best suitable for singles and business people. Breakfast extra for 19 Euros, or about 25 dollars is ridiculously high, considering that nearby cafes serve full American breakfast for […] about 12 Euros. Not the best value for your money in Vienna. Read moreGenuine Expedia guest review
"Excellent Location, Rooms Lighting and Decoration"
The hotel has an excellent location and a very friendly staff. I recommend it to all types of travelers.Genuine Expedia guest review
"Great location thin walls"
An amazing location right in the heart of the tourist area. Staff was very polite and courteous. Rooms are small and a little dated but fairly typical of European hotels. It didn't disturb my stay at all but I noticed I could hear the activity in the halls and the room around me. The hotel was not busy while I was there but I would be concerned that […] if it was busy it could get loud. Given the location and the reasonable rates I would stay there again. Read moreGenuine Hotels.com guest review
"Great hotel for a nice vaction"
The best location, very professional English speaking staff, very clean and excellent house keeping. The management must upgrade their very weak internet connectionGenuine Expedia guest review
"seconds from culture"
Very friendly staff. In the heart of Vienna, seconds walk from St. Stephensplatz. Recommend especially to business men and women. Vacationers are welcome but younger crowds may not find what they want at this hotel. Overall excellent place.Genuine Expedia guest review
Great Location in the heart of the Vienna walking district.Genuine Expedia guest review
"Great hotel for business travelers and couples"
Excellent location, quiet, clean, friendly staff, free WiFi in rooms and lobby. Breakfast not included - they charge an extra of 20 euro per person per night for this - quite expensive (we didn't take it). We were in the standard room - no bathtub, only shower (if you are into bathtubs). The bed is one side against the wall - meaning one person can't […] easily get out of bed if 2 people are sleeping in it. Read moreGenuine Expedia guest review
I had never been to Vienna and was hesitant when choosing this hotel. We were pleasantly surprised when we arrived. The location is amazing! You can walk anywhere. Also the hotel was really nice. The staff was incredibly friendly and helpful. We were so happy we chose this hotel. I highly recommend it! However, the beds are a bit hard but we manage […] d. Read moreGenuine Hotels.com guest review
The location is good.Very close from stephanplatz and metro.Genuine Expedia guest review
"Great location but disappointing service"
The hotel is very centrally located, which is a good thing if you're on foot, but not so good if you're trying to find it with a car. At the time of booking they don't provide the address for you car navigation, so look it up yourself. The room is pretty basic, but comfortable enough for a few nights. Didn't care much for the staff though. At check-in […] they told us about breakfast, but "forgot" to mention it wasn't included in the price. The girl at check-out was in a really bad mood and had no interest in explaining why I had to pay 19 EUR for some muesli and yogurt at breakfast. She really didn't look like she wanted to be there... and frankly, me neither. Read moreGenuine Expedia guest review
Hotel is in a great location for visiting all of Vienna's major sights. We like to walk and this hotel was convenient enough for us to walk everywhere. I was unhappy with the view we had (into a building across the street) so the very nice desk clerk was able to get us into a wonderful corner room with a view onto the square and it's lovely fountain. […] That made all the difference. The rooms are large with a contemporary design and very large bathrooms. Read moreGenuine Hotels.com guest review
"Fabulous location and price, room too warm"
This was a great hotel and the location could not have been better. For the price I was VERY happy. The hotel breakfast is expensive (19 Euros) but there are cafes all around and a little grocery store where you can get a delicious breakfast for less than half that price so that wasn't a problem for us at all. The only other complaint I would have is […] that the bed was very, very firm, which is not to my preference and as others have mentioned A/C was nonexistent. We went in mid-October and I still found the room to be overly warm (though this may be due in part to the fact that I was 6 months pregnant) and there was no way to cool the room other than opening the windows. Thankfully it was cool enough outside that that helped, but I don't think I would like to stay here in the middle of the summer. Read moreGenuine Expedia guest review
"greaet central vienna location"
excellent location. rate, good value for the moneyGenuine Expedia guest review
"Excellent location at an excellent price"
We liked our stay at the Austria Trend Wien. Its location between Stephans Plaz and the Opera (on Kaerner St) was excellent, and the hotels felt modern and updated. The rooms were not too large, but felt cozy and comfortable. The AC in the room came in handy during the excessive heat this summer. The only drawback was that 2 of the 3 guest-access computers […] were out of comission, and the only one available was in the Executive lounge, which was locked and required a trip to Reception to get opened. The optional in-hotel breakfast also was a little pricey, but there is a Billa Corso (grocery store) right close to the hotel, so there are options to travelers. Read moreGenuine Hotels.com guest review
"Perfect location in Vienna"
Great location to visit the historic center and the commercial area, as well as the most important sites.Genuine Expedia guest review
"Perfect location for all our needs."
We lucked out when we booked this great hotel. It is a half block away from a great grocery store, a block away from the main pedestrian street with all the fantastic stores and a block and a half away from the Metro. The hotel is exceptionally clean and the beds were great. The staff at the main desk was always helpful; especially Nicole. Our stay […] in Vienna was even better because of this hotel. Read moreGenuine Hotels.com guest review
"definitely going back"
Great Great Location, right at the back of the main shopping street, where you can find basically everything. About three minute walk from St. Stephan Cathedral, and two minute to the Abertina Museum. You can even walk to Hofburg in less than 10 minutes. There is a cafe called La Bol right at the opposite side of the hotel serve fantastic breakfast, […] and there also a grocery store right next to the hotel, where you can get some fresh fruit and other stuff you might need. Hotel stuff is really helpful, and room is good. Cannot complain anything about it. Read moreGenuine Expedia guest review
"a must stay in Vienna"
friendly staff and good location, a place to stay!Genuine Expedia guest review
"Not good at handing their problem"
During my stay in this hotel, internet services in this hotel had a problem with iPhone. Long story short, they didn't compensate their problem and even not initiate to solve the problem. I'm not happy at all with the way they handled their problem.Genuine Hotels.com guest review
The location could not be better, the staff, friendly, deserves an extra starGenuine Hotels.com guest review
"Nice hotel, close to where the sites are."
It is a very nice hotel, location is ideal and room were comfortable! But the front desk staff are unfriendly and doesn't even smile at you when you approach the desk. They don't greet you when you come in or go out. One was so busy with her phone she didn't realise I was standing there for 5 mins! Needs more customer training.Genuine Expedia guest review
"Great good location."
The room air conditioning unit is not doing well. Rooms have climate control although putting it at 17 degree centigrade it was hotter than that. Not good during the very hot days, like when we arrived on the ist day & the temperature is 30 degree centigrade outside. But overall, the room is clean.Genuine Expedia guest review
"A very pleasant stay"
This hotel is brilliantly located in the heart of Vienna and within walking distance to most attractions. The accommodation was spacious clean and well presented. The staff were efficient and courteous. I would highly recommend this hotel and would certainly stay there again on my return visit to ViennaGenuine Expedia guest review
Clean and tidy but nothing special about the rooms. Nice bathroom facilities with prompt service making a generally pleasant stay in a great location.Genuine Expedia guest review
Very central, staff was very nice. I recommend it.Genuine Expedia guest review
"Disappointing hotel in very good location"
Right on the main posh shopping street. 5 minutes walk from the cathedral. Most of the galleries and museums are within easy walking distance. Surprised, coming from Britain, that smoking is still allowed in most cafés, bars, restaurants and in the hotel - not pleasant so, if you are a non-smoker, ensure you book a non-smoking room. Plenty of restaurants […] around and a small supermarket on Neuer Markt where you can buy take-away food if you don't want to pay the high price of the hotel breakfast. Weird plank of wood on the room wall. Read moreGenuine Expedia guest review
"close to all must-see sights"
Nice hotel, good location, I would rate it more like a three star hotel. Some front desk attendents bordered on the rude, others, especially gentlemen on night shift were great . Amenities lacking in room. Carpet could be cleanerGenuine Hotels.com guest review
"Nice hotel downtown Vienna"
We booked a standard room. When we arrived and saw the room, it was good for one person, but too small for a couple. The air conditioner was very noisy. We decided to move to a business room, paying 40 Euros more per day. That room was much better, triple size than the other. There we were OK.Genuine Expedia guest review
"Super vacation site"
This hotel is a super place to stay for vacation due is central location. The staff are very interested to provide maximum services.Genuine Expedia guest review
"A great place to stay."
We arrived late at night and were quickly checked in. Room was excellent. Staff were excellent and went out of their way to book us a tour and reconfirm tours we had the next day in Salzburg. We were overwhelmed by the attention staff gave us.Genuine Expedia guest review
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