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1 room, 2 adults
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Kaerntner Strasse 18Entrance in Neuer Markt 3, ViennaVienna1010Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 227 reviews)

  • Location
    Great location
  • Bar and Beverages
    Bar is awesome
  • Service
    Fantastic service
  • Cleanliness
    Clean
  • Vibe
    Poor vibe
  • Wellness Area
    Poor wellness & sports facilities
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5.0 / 5Outstanding
"Perfect location and huge rooms."
I loved this hotel. The room was huge! The neighborhood is central to everything. Just a few blocks from so many sights. The restaurant across the street Le Bol is a French restaurant that we went to three times in 2 days. I highly recommend this hotel.
Genuine Hotels.com guest review
3 night trip with friends Jan 19, 2016
Deborah
US
4.0 / 5Excellent
room needs individual night lights for reading
Genuine Hotels.com guest review
3 night romance trip Jan 1, 2016
Tom
US
4.0 / 5Excellent
Excellent location. Comfortable bed.
Genuine Hotels.com guest review
8 night romance trip Dec 19, 2015
A Traveler
US
3.0 / 5Good
"Your Man form New Cairo"
Excellent location. Very walkable and close to public transportation. We arrived very late on 23 Dec and departed on the 27th. The staff was very pleasant and helpful. The room was functional, however the Internet rather disappointingly slow. Also, the usual customary in-room coffee/tea arrangement was available on request but was a cruel discovery the following morning. The room was inconsistently cleaned. For example, one day the room was spotless and another day the bedsheet was rotated in a different position rather than replaced. My toothbrush and toothpaste one day was placed in a used drinking instead of being left in its original place on the counter. The hotel has a short flight of steps to climb before reaching the elevator which is a pain with heavy luggage. However, they did keep our luggage after check-out at no additional charge. Overall, our stay was not bad if this had been a two or three star hotel. The only justification I can see for the four stars is the location.
Genuine Hotels.com guest review
4 night romance trip Dec 23, 2015
Marcus
US
5.0 / 5Outstanding
"Great location and enjoyable stay!"
Fantastic location in the heart of Vienna. Close to shopping, great food and lots of culture. I would highly recommend this hotel. Only downside is noise in the early morning since it's near the shops.
Genuine Hotels.com guest review
3 night romance trip Dec 22, 2015
A Traveler
US
3.0 / 5Good
"average place"
An average place. Room felt slightly dated. Fair amount of noise from 5 am preparing breakfast, but not extreme. Biggest let down was the 34 euros per day for breakfast extra which seemed unreasonable considering the quality of food, and the options for food nearby such as at the market. The best part of this stay was close proximity to Vienna city center.
Genuine Hotels.com guest review
4 night romance trip Dec 12, 2015
Gregory
US
5.0 / 5Outstanding
"Excellent locale"
What an excellent location! The hotel was right on Kaerntner Strasse, but still nice and quiet with double Windows. We were able to walk to shopping, restaurants, Christmas markets and even Wien Mitte station, where the airport CAT train arrives and departs. The room wasn't large but was very comfortable. We'd stay there again for sure!
Genuine Hotels.com guest review
2 night trip with friends Nov 27, 2015
Gretchen
US
5.0 / 5Outstanding
"Smallest shower tub ever."
One night stay before traveling to Buranland. My only issue is with the shower. Almost a 2ft step into/out of the Very small shower tube, 4 ft long. A safety hazard.
Genuine Hotels.com guest review
1 night romance trip Nov 4, 2015
Timothy
US
4.0 / 5Excellent
"Great hotel for exploring Vienna."
This is an outstanding location for exploring Vienna. Good value, helpful staff.
Genuine Hotels.com guest review
2 night romance trip Oct 22, 2015
Cynthia
US
5.0 / 5Outstanding
"Just Amazing! Great location & amazing service"
This was one of the best hotels I experience while we were visiting Europe. Firstly it is at the heart of everything you can possible want in Vienna. Walking distance to all pubs, bars, restaurant ,street food, beer gardens, attractions, you name it! Very convenient location. The hotel star was amazing. They helped us with practically everything. We took the suite and the lounge was free so that was a good option. Snack, coffee , tea was all included with just a 20 euro upgrade. I would recommend that to all. Seda from the reception was very helpful. Bina from the internal staff was very approachable and friendly. The staff spoke perfect english which was really a plus. Room was good ...internet speed was great, bathroom was bigger than what we expected in Europe. The AC was okay ...could be better. With the heat in August a stronger AC is a must. Else a perfect stay in this wonderful hotel
Genuine Hotels.com guest review
1 night family trip Aug 31, 2015
SHAHEEN
US
4.0 / 5Excellent
"Center of Vienna"
If you are looking for a location where you have access to crowed place, this might be the best value.
Genuine Expedia guest review
Other trip Aug 13, 2015
abdullah
US
5.0 / 5Outstanding
"A great experience"
Comfortable, clean, friendly. A little difficult to find address. Convenient to many sights.
Genuine Hotels.com guest review
2 night romance trip Jun 14, 2015
Edward
US
4.0 / 5Excellent
"Nice hotel in the city centre of vienna."
We spent very nice time in this hotel it in the heart of the city.
Genuine Expedia guest review
Other trip Aug 4, 2015
A Traveler
US
5.0 / 5Outstanding
"Vienna 2015"
Unbelievable! We'll be staying here again.
Genuine Hotels.com guest review
1 night romance trip Jul 21, 2015
Gabriela
US
5.0 / 5Outstanding
"FKT"
Extremely friendly and helpful as well as reliable front desk staff.
Genuine Hotels.com guest review
7 night business trip Jul 12, 2015
Frank
US
4.0 / 5Excellent
"Nice hotel in a good location"
Nice hotel, friendly staff. Very good location near city center and shopping area. All close restaurants are tourist traps but hey, I'm a tourist...
Genuine Expedia guest review
Other trip Jul 17, 2015
Ran
US
5.0 / 5Outstanding
"Perfect location"
You couldn't ask for a better location. The staff was excellent The rooms were simple but efficient, showers were a little difficult because water would go all over the floor. We were there two different weekends of the same week, in one bedroom our bed was up against the wall which made it difficult to get out of bed.
Genuine Expedia guest review
Other trip Jun 1, 2015
Butch
US
4.0 / 5Excellent
"Great hotel and location, some minor annoyances"
We stayed at this hotel many years ago and loved it. So decided to return. The hotel is modern and very clean. The room is quite spacious and the bed is very comfortable. The location is excellent - right in the heart of the city, yet on a quiet street. All in all, great hotel. There are a couple of minor issues. The first for me was the quality of WiFi. It was very unstable. The signal was usually weak and connection was often lost, especially in the evening where the other guests likely connected. The second was the restroom - the door did not have a lock, and it's a sliding door which was a bit crooked so it was a bit hard to open and close sometimes. The last minor annoyance is the breakfast service. The breakfast itself (buffet style) was very good with a lot of tasty and fresh choices, although somewhat expensive (17 Euro per person). But somehow they almost never had any spoons for cereal or tea spoons for coffee. Every morning I had to go and ask for these and they would go to the kitchen and bring me the spoons. Very minor thing, of course, but it seems that the level of service that impressed us the last time has gone down a bit. But the poor WiFi was the main problem for us, especially since the TV had about 50 channels but ALL of them were in German.
Genuine Expedia guest review
Other trip Apr 8, 2015
Leo
US
5.0 / 5Outstanding
Perfect location. In the middle of everything yet still on a quiet street.
Genuine Expedia guest review
Other trip Apr 6, 2015
A Traveler
US
3.0 / 5Good
"Vienna"
The hotel is located right in the heart of Vienna, however, the condition of the room was not good. The walls and carpet were dirty and the bed was not comfortable.
Genuine Hotels.com guest review
1 night business trip Oct 1, 2014
A Traveler
US
2.0 / 5Fair
I think they were renovating the hotel and mine was last. The air conditioner was loud and thunking. The closet door came off its hinges and smashed my finger. The only mirror in the room was in the bathroom and had no outlet nearby, so I could not do my hair. The front desk gave me an extension cord that needed 2 adapters to work and even then I had to sit on the floor to do my hair. I asked at the front desk about a taxi to the airport for the following morning and then purchased a ticked for the hop on hop off buss for that day and she tried to sell me a ticked good for 48 hours at almost double the price. She knew I was leaving the next morning! Also the TV in my room was one of the last to get the new cable system and had not a single channel in my language. The hotel did nothing to try to make my stay more pleasant. It has the opportunity to be a very nice hotel, it's just not putting forth the effort.
Genuine Hotels.com guest review
2 night business trip Aug 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location; a few steps from Stephenplatz!!"
Breakfast is on the expensive side; however, it is a full buffet and it has everything you need to keep you going for many hours!! If you look for something cheaper, there is a very nice supermarket with great coffee facing the same square where the hotel is located and there is always the Oberlaa, a wonderful viennaise coffee shop! The hotel is difficult to find since it's advertised with an address on a street where there is no entrance. Nonetheless, the main entrance is right in front of a beautiful fountain, across the street from the Kapuchinen's church.
Genuine Expedia guest review
Other trip Jul 28, 2014
Judy
US
5.0 / 5Outstanding
"Great Stay"
The staff was helpful and the rooms are very nice and spacious.
Genuine Hotels.com guest review
1 night romance trip Jul 15, 2014
Alex
US
2.0 / 5Fair
"on Kartner Stasse, close to all"
very poor management, non smoking rooms stink, hallways always stink of cigarette smoke, very dirty carpets, bathtub enough fro mayme a 5 year old, TV selection very lame, the noise of the AC will not let you sleep, and if your room faces Kartner Strasse, the outside noise and cigarette smoke will not let you sleep, there is a bar with a huge terrace right in front of the hotel, they charge 34 Euros for valet parking and if you want to use the service more than once per day they charge you an additional 12 Euros, talking about nickle and diming...!...breakfast cook speaks no english at all, lucky for us we do speak german, awkward and very poor for the price.
Genuine Expedia guest review
Other trip Jul 14, 2014
Levy
US
4.0 / 5Excellent
"Great location in Vienna"
This hotel is well located about midway between Stephansdom and the Hofburg area. The Stephansplatz metro station is nearby for easy transport throughout the city. Also nearby are numerous shops, restaurants, ATMs, and grocery stores. Valet parking is a bit pricey but seems to be consistent with the costs of other parking options in the city. We didn't try the hotel's restaurant or buffet breakfast, choosing instead to visit other nearby options. Our room was spacious and clean. It looked out over the busy Karntnerstrasse on the back side of the hotel. Might be a little loud in the summer. The room contained all advertised amenities, although we found it a bit odd that it didn't include coffee/tea making facilities. The room had modern furniture & fixtures, also AC (which didn't work very well) and good wifi. Lots of closet and storage space.
Genuine Hotels.com guest review
3 night family trip May 14, 2014
A Traveler
US
3.0 / 5Good
"Nice Hotel Nice Location"
For a first timer in Vienna this hotel will give you everything; location, accessibility, view and comfort. Only a little miss of no kattle in the room.
Genuine Hotels.com guest review
1 night trip Apr 17, 2014
Andri
US
4.0 / 5Excellent
"Nice hotel in the city center"
Very closer publictransportation, historical center, museums and Café Sacher :)
Genuine Expedia guest review
Other trip Mar 30, 2014
armagan
US
4.0 / 5Excellent
"Nice hotel in the heart of Vienna"
Everything was perfect. I'd stay there any time again.
Genuine Expedia guest review
Other trip Feb 3, 2014
Tom
US
4.0 / 5Excellent
"Nice hotel middle in the city center"
Good hotel, nice look & feel at arrival. Rooms are quite standard (nothing fancy); breakfast is good
Genuine Expedia guest review
Other trip Jan 29, 2014
Michael
US
3.0 / 5Good
"Great location, but hotel needs an update"
Location was terrific on Kaertner Strasse! And the staff was very helpful. However, the hotel could use an update. There is NO lobby and the bar at ground level is very smoky, so there is nowhere to hang out if you don't want to go up to your room. We were on a non-smoking floor, but a strong cigarette smell kept creeping into our two rooms (which were on opposite sides of the floor). Rooms were clean, but haven't been updated in a while. Two of the 3 of us found the beds uncomfortable.
Genuine Hotels.com guest review
4 night family trip Dec 31, 2013
Debra S.
US
1.0 / 5Poor
"Good location bad hotel !!"
I couldn't sleep all night long .. Bed is awfull .. My whole body was aching in the morning .. Room is like a cage !!!
Genuine Expedia guest review
Other trip Jan 8, 2014
Adam
US
4.0 / 5Excellent
Wonderful location, good breakfast, slightly dated furniture Pillows wafer thin
Genuine Expedia guest review
Other trip Jan 3, 2014
Reha
US
5.0 / 5Outstanding
"Best hotel in Vienna"
Location can't be best, can walk to all major sightseeing. Our room had the best view of Karntner Str including the St Stephen's Cathedral. We loved the Billa market in the next corner, very convenient to get food and snacks. Staff in the hotel was extremely helpful. We forgot something at the room and they were kind enough to ship the item to the US. I will definitely go back to this hotel. Highly recommended.
Genuine Hotels.com guest review
2 night trip Nov 27, 2013
A Traveler
US
4.0 / 5Excellent
"Perfect Location"
The best thing about this hotel is its perfect location : right in the middle of classical Vienna but still on a quiet and pleasant street
Genuine Expedia guest review
Other trip Oct 25, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful location!"
Stay in Vienna was great and hotel in a great location with easy walks to main sight-seeing. Room right above the main shopping avenue with people out late walking around - worried the noise would be bothersome but after sight-seeing all day had no problems with sleeping. Room we had was King Executive so was a larger room and was very satisfactory. Hotel staff were very helpful and friendly and attentive.
Genuine Hotels.com guest review
4 night family trip Sep 20, 2013
Rebecca
US
4.0 / 5Excellent
"Nice & friendly. Superior location."
Nice rooms. Good restaurant for breakfast.Perfect location.
Genuine Expedia guest review
Other trip Sep 29, 2013
A Traveler
US
3.0 / 5Good
"Good location, very small room."
Good location, quiet room. Very small room, bed against the wall. Employees at the Reception desk were not very friendly.
Genuine Expedia guest review
Other trip Sep 28, 2013
Yolanda
US
5.0 / 5Outstanding
Hotel was conveniently located - next to pedestrian walk area. Staff were excellent, particularly the front desk, porter and the young man, Daniel, in the breakfast room. Would stay there again if in Vienna.
Genuine Venere guest review
Other trip Sep 19, 2013
A Traveler
US
4.0 / 5Excellent
"Great Location"
Good hotel will be back but only to executive rooms
Genuine Expedia guest review
Other trip Sep 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Perfect location, modern rooms, reasonable prices"
I was pleasantly surprised and would definitely recommend
Genuine Hotels.com guest review
1 night trip Jul 16, 2013
Nikki
US
3.0 / 5Good
"Centrally located Business Hotel"
Small room, small bathroom, no tub. Insufficient air conditioning in room as well as in lobby. Primary advantage is five star location next to Kaerntner Strasse. Probably best suitable for singles and business people. Breakfast extra for 19 Euros, or about 25 dollars is ridiculously high, considering that nearby cafes serve full American breakfast for about 12 Euros. Not the best value for your money in Vienna.
Genuine Expedia guest review
Other trip Jun 25, 2013
Eric
US
5.0 / 5Outstanding
"Excellent Location, Rooms Lighting and Decoration"
The hotel has an excellent location and a very friendly staff. I recommend it to all types of travelers.
Genuine Expedia guest review
Other trip Jun 24, 2013
TN
US
4.0 / 5Excellent
"Great location thin walls"
An amazing location right in the heart of the tourist area. Staff was very polite and courteous. Rooms are small and a little dated but fairly typical of European hotels. It didn't disturb my stay at all but I noticed I could hear the activity in the halls and the room around me. The hotel was not busy while I was there but I would be concerned that if it was busy it could get loud. Given the location and the reasonable rates I would stay there again.
Genuine Hotels.com guest review
3 night business trip Jun 2, 2013
James
US
5.0 / 5Outstanding
"Great hotel for a nice vaction"
The best location, very professional English speaking staff, very clean and excellent house keeping. The management must upgrade their very weak internet connection
Genuine Expedia guest review
Other trip Jun 4, 2013
Nick
US
5.0 / 5Outstanding
"seconds from culture"
Very friendly staff. In the heart of Vienna, seconds walk from St. Stephensplatz. Recommend especially to business men and women. Vacationers are welcome but younger crowds may not find what they want at this hotel. Overall excellent place.
Genuine Expedia guest review
Other trip Jun 2, 2013
A Traveler
US

The following English reviews were posted by hotel guests from other countries:

4.0 / 5Excellent
"almost great"
We were upgraded to a comfortroom, which was nice, but some basics ( shampoo, body lotion etc. were missing, only after going physically to the reception, did they give them ( one by one0, when they ran out ( we stayed several days) no replacements. Also the curtains let in a lot of light
Genuine Venere guest review
4 night business trip Nov 3, 2015
A Traveler
IE
5.0 / 5Outstanding
"Perfect"
Perfect. Efficient and helpful hotel staff. The hotel is situated in a very good location where there are shops and eateries within an arm's length.
Genuine Venere guest review
4 night family trip Oct 19, 2015
A Traveler
IE
4.0 / 5Excellent
"Nice hotel in a great central location!"
This was the second time I stayed in this hotel. Very good experience with everything.
Genuine Expedia guest review
Other trip Oct 13, 2015
Anonymous
CA
4.0 / 5Excellent
"Great central hotel in Vienna"
Good central location. Very helpful and friendly staff. Got a free upgrade to an Executive room which was perfect. Good breakfast. Would stay again.
Genuine Hotels.com guest review
2 night romance trip Oct 2, 2015
A Traveler
GB
4.0 / 5Excellent
"great Service"
Perfect Location. Every main tourist attraction is at walkable distance. I loved the fact that I was able to walk back and rest for an hour before visiting other places. Room was spacious and clean. Trains to budapest were cancelled due to refugee situation. Buses were full. So I called hotel and they arranged cab at genuine cost. Cab drivers were asking crazy amount for Budapest. Cab came within 15 minutes. Amazing service.
Genuine Hotels.com guest review
2 night trip Sep 9, 2015
Daksh
IN
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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