All hotels in Vienna, Austria
1 room, 2 adults
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Kaerntner Strasse 18, Entrance in Neuer Markt 3, Vienna, Vienna, 1010, Austria, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 218 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.7

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Not good at handing their problem"
During my stay in this hotel, internet services in this hotel had a problem with iPhone. Long story short, they didn't compensate their problem and even not initiate to solve the problem. I'm not happy at all with the way they handled their problem.
Genuine Hotels.com guest review
1 night trip Oct 2, 2014
A Traveler
CA
5.0 / 5Outstanding
The location could not be better, the staff, friendly, deserves an extra star
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
omortner
IE
4.0 / 5Excellent
"Nice hotel, close to where the sites are."
It is a very nice hotel, location is ideal and room were comfortable! But the front desk staff are unfriendly and doesn't even smile at you when you approach the desk. They don't greet you when you come in or go out. One was so busy with her phone she didn't realise I was standing there for 5 mins! Needs more customer training.
Genuine Expedia guest review
Other trip Jul 26, 2014
franko
GB
4.0 / 5Excellent
"Great good location."
The room air conditioning unit is not doing well. Rooms have climate control although putting it at 17 degree centigrade it was hotter than that. Not good during the very hot days, like when we arrived on the ist day & the temperature is 30 degree centigrade outside. But overall, the room is clean.
Genuine Expedia guest review
Other trip Jul 13, 2014
Frenie
GB
5.0 / 5Outstanding
"A very pleasant stay"
This hotel is brilliantly located in the heart of Vienna and within walking distance to most attractions. The accommodation was spacious clean and well presented. The staff were efficient and courteous. I would highly recommend this hotel and would certainly stay there again on my return visit to Vienna
Genuine Expedia guest review
Other trip Jul 9, 2014
Michael 3161
AU
4.0 / 5Excellent
"Review"
Clean and tidy but nothing special about the rooms. Nice bathroom facilities with prompt service making a generally pleasant stay in a great location.
Genuine Expedia guest review
Other trip Jul 6, 2014
ben
GB
4.0 / 5Excellent
"Well situated"
Very central, staff was very nice. I recommend it.
Genuine Expedia guest review
Other trip Jun 18, 2014
Marc
CA
2.0 / 5Fair
"Disappointing hotel in very good location"
Right on the main posh shopping street. 5 minutes walk from the cathedral. Most of the galleries and museums are within easy walking distance. Surprised, coming from Britain, that smoking is still allowed in most cafés, bars, restaurants and in the hotel - not pleasant so, if you are a non-smoker, ensure you book a non-smoking room. Plenty of restaurants around and a small supermarket on Neuer Markt where you can buy take-away food if you don't want to pay the high price of the hotel breakfast. Weird plank of wood on the room wall.
Genuine Expedia guest review
Other trip Nov 27, 2013
Richard
GB
4.0 / 5Excellent
"close to all must-see sights"
Nice hotel, good location, I would rate it more like a three star hotel. Some front desk attendents bordered on the rude, others, especially gentlemen on night shift were great . Amenities lacking in room. Carpet could be cleaner
Genuine Hotels.com guest review
3 night family trip Oct 3, 2013
Pippo
IE
4.0 / 5Excellent
"Nice hotel downtown Vienna"
We booked a standard room. When we arrived and saw the room, it was good for one person, but too small for a couple. The air conditioner was very noisy. We decided to move to a business room, paying 40 Euros more per day. That room was much better, triple size than the other. There we were OK.
Genuine Expedia guest review
Other trip Jul 30, 2013
Marta
CA
5.0 / 5Outstanding
"Super vacation site"
This hotel is a super place to stay for vacation due is central location. The staff are very interested to provide maximum services.
Genuine Expedia guest review
Other trip May 23, 2013
Jacques
CA
5.0 / 5Outstanding
"A great place to stay."
We arrived late at night and were quickly checked in. Room was excellent. Staff were excellent and went out of their way to book us a tour and reconfirm tours we had the next day in Salzburg. We were overwhelmed by the attention staff gave us.
Genuine Expedia guest review
Other trip May 20, 2013
A Traveler
NZ
2.0 / 5Fair
"Great location, inferior service"
You cant beat the location of this hotel right in the middle of town next to the pedestrian zone and close to all the nice shops, restaurants and importantly Vienese cafes. That said, from the moment you walk into the lobby you are overwhelmed with the heavy smell and feel of cigarette smoke coming from the cafe adjacent to the lobby. The least the hotel could do is invest in a better ventilation system or at least consider moving the smoking section to another place. Then the lobby personnel were surprisingly unhelpful and borderline rude with even the smallest requests. The rooms are simple and clean. We opted to have breakfast outside as there are so many nice cafes around that its not worth the expense. For the location and price this hotel is very reasonable. For the other factors it needs improvement
Genuine Hotels.com guest review
3 night family trip Jan 28, 2013
CAK
GB
5.0 / 5Outstanding
"a satisfactory stay"
This was our second stay at this hotel. We had an executive room, which meant we had plenty of space. We were in Vienna for the opera and the galleries and museums, and this hotel, on the main shopping street halfway between the Staatsoper and Stefanplatz is superbly situated. We are in the habit of eating very frugal breakfasts, so the hotel breakfasts, while no doubt excellent, at 19euros a time were rather more than we wanted to pay, and so we breakfasted at one of the traditional coffee houses nearby for about 1/3 the price. When we were preparing to leave, the reception staff handled our on-line book-in {strongly to be recommended for Schwechat) and booked us an airport taxi with great efficiency. If we are lucky enough to go again (we are very old OAPs} we shall certainly use this hotel again.
Genuine Expedia guest review
Other trip Apr 26, 2013
John
GB
4.0 / 5Excellent
Perfect location. Majority of the staff were Accommodating specially the breakfast staffs and bellmen. A few of the staffs in the front desk were impersonal. Not too service oriented. Only two- 1guy 1 girl......
Genuine Hotels.com guest review
3 night trip with friends Mar 20, 2013
gus a.
PH
2.0 / 5Fair
"Overpriced and Uninviting"
Recently stayed at this hotel while on a short trip to Vienna. The only thing this hotel has going for it is it's location. On entering the hotel the first thing that greeted us was stink of stale smoke, this continued upwards throughout the corrridors of the hotel. Have no idea how this hotel is rated as a four star. We stayed in a double room which was small but bearable however the double bed was completely pushed up against the wall on one side. This makes it very difficult to get up in the middle of the night without disturbing the other person, plus your sleeping against the wall which is not ideal. Double bed was two singles pushed together with two single duvets, mattress saggy and uncomfortable and only one pillow each. Rooms were highly overpriced, you get very little for a lot of money. Breakfast could be purchased for €20 per person per day (why!) - don't be ripped off, head to the square and you can pick up breakfast for €7-€10 in much nicer surroundings. Hotel overall was uninviting, unwelcoming did not have a nice feel to it and interior dated. There are far better hotels to be had in the same area for the price we paid.
Genuine Hotels.com guest review
2 night trip Mar 6, 2013
guest
IE
4.0 / 5Excellent
"Very Good Hotel"
Very good hotel. Staff fine, excellent location, room comfortable.
Genuine Hotels.com guest review
5 night trip Nov 15, 2012
Paul
IE
4.0 / 5Excellent
"Excellent location"
Good value. Excellent location roomy and well fitted rooms. Parking is expensive at about 32 Euro a day.
Genuine Hotels.com guest review
4 night trip with friends Oct 16, 2012
Ilan
IL
4.0 / 5Excellent
"Perfect location"
The hotel's location is perfect! Just in the centre of Vienna. In the middle of all the interesting sites.
Genuine Hotels.com guest review
1 night trip Oct 6, 2012
Rodney
AU

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"자동차 여행 숙박"
부부가 자동차 여행을 하면서 숙박만큼은 좋은 곳에서 자고 싶어 시내 중심가에 호텔을 예약했는데, 위치나 서비스 등이 만족스럽다. 다만, 주말에 호텔에 투숙했는데 호텔앞에 있는 공영주차장이 주말에는 무료인데 모르고 주차대행을 맡겨 34유로를 지불한 것은 내 실수다.
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
BYUNG YONG
KR
4.0 / 5Excellent
"Topp hotell med sentral beliggenhet"
Helt topp!
Genuine Hotels.com guest review
4 night trip with friends Jul 27, 2015
Joakim
NO
4.0 / 5Excellent
到着が遅くなったが親切な対応でした。
Genuine Hotels.com guest review
1 night business trip Jul 15, 2015
Manabu
JP
4.0 / 5Excellent
Great location, but hotel facility is less friendly
Genuine Hotels.com guest review
2 night trip with friends Jul 1, 2015
A Traveler
TW
4.0 / 5Excellent
"Très bon emplacement"
L'hôtel est très bien placé et la chambre très confortable. Nous avons passé un très bon séjour dans cet hôtel.
Genuine Expedia guest review
Other trip May 24, 2015
Marion
FR
5.0 / 5Outstanding
"Fantastiskt läge"
Fantastiskt läge och fint rum. Bra service!
Genuine Hotels.com guest review
4 night romance trip Apr 2, 2015
A Traveler
SE
4.0 / 5Excellent
"Posizione perfetta"
Posizione perfetta per poter visitare Vienna. In pieno centro, vicinissimo a Stephansplatz ed alla maggior parte delle cose da vedere. Una volta qui, non servono più i mezzi pubblici, ma è tutto facilmente raggiungibile a piedi.
Genuine Expedia guest review
Other trip Apr 7, 2015
Matteo
IT
3.0 / 5Good
"Fantastiskt läge!"
Fantastiskt läge mitt i centrum och gångavstånd till allt i kärnan. Helt okej rum, dock lite slitna. Trevlig och hjälpsam personal.
Genuine Hotels.com guest review
1 night trip with friends Mar 21, 2015
Julia
SE
4.0 / 5Excellent
"Top Lage, guter Standard, Sehr gute Preis/Leistung"
Mitten in der Innenstand, alles gut zu erreichen, nachts überrasschend ruhig. Klare Empfehlung
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
DE
2.0 / 5Fair
"設備は良いが浴室アメニティはプア"
タオルやシャワーキャップが日によって不足またはない日があってサービスにムラを感じた。設備やフロントの対応は良いので、そこだけ残念
Genuine Expedia guest review
Response by Austria Trend Hotel Europa Wien
Dear Guest, Thank you very much for your valuable comments about our Hotel. We are very sorry to read that we did not meet you expectations concerning guest supplies. We always aim to mak every guest happy and additional items are available via reception at any time. With best regards from Vienna!
Other trip Mar 20, 2015
A Traveler
JP
5.0 / 5Outstanding
"Greit hotell!"
Greit hotell:) kan hende det hadde vært bedre hvis vi lå i den ny delen,men det har super beliggenhet,skal jeg til Wien igjen, blir det samme hotell :) men prøver da og få i den nye delen :)
Genuine Expedia guest review
Other trip Mar 15, 2015
Nina
NO
3.0 / 5Good
"Buon appoggio nel centro"
Viaggio di coppia. Hotel comodissimo proprio a due passi da Stephanplatz e da tutto il resto. noi optammo per 1 camera standard, tenuta caldissima, ottima per l'inverno, molto piccolina ma comunque con grossi mobili dove appoggiare valigie ecc., la vista, come promesso da expedia, dava proprio sulla via principale karnterstrasse; per tutti e 4 i giorni chi è stato rifatto il letto è cambiati gli asciugamani. Lo consiglio perche, anche se il centro di Vienna è veramente piccolo, è vicino famoso anello ferroviario (la Ringstrasse), che per chi ha voglia di fare lunghe passeggiate, giunge alle maggiori attrazioni.
Genuine Expedia guest review
Other trip Feb 10, 2015
Ale&Mika
IT
4.0 / 5Excellent
"Veldig sentral beliggenhet"
Hvorfor har dere brukt en kurs mot euro som var 25 prosent over faktisk kurs på betalingsdagen
Genuine Hotels.com guest review
2 night romance trip Dec 10, 2014
Thor Jan
NO
4.0 / 5Excellent
"Perfekt läge!"
Hotellet ligger perfekt vid den stora shoppinggatan och ett stenkast från Stefansplatz. Rummet var litet men rent och städat! Vi hade rum mot shoppinggatan och det rörde sig mycket folk där, ganska sent också då vi var över en helg. Oss gjorde det ingenting men vill man ha det tystare bör man be om rum mot andra sidan! Frukosten var helt okej med en egen kock som gjorde omelett, tycker dock att 20 euro/person var lite väl! Med tanke på det perfekta läget kommer jag bo här igen om jag åker till Wien!
Genuine Hotels.com guest review
2 night romance trip Dec 12, 2014
Emelie
SE
5.0 / 5Outstanding
"Gute Lage"
Ideale Lage in Mitten der Stadt.
Genuine Hotels.com guest review
1 night business trip Nov 20, 2014
A Traveler
CH
4.0 / 5Excellent
"netes Hotel in guter Lage"
Eine sehr schöne silberhochzeit-Reise Musikverein - Sightseeing - Staatsoper - Freud Museum
Genuine Expedia guest review
Other trip Oct 24, 2014
Isabelle
DE
5.0 / 5Outstanding
"完璧な立地"
ノイエマルクトに面しているので視界が開け開放的な朝食ルームでのバイキング形式の朝御飯は大変お薦めです 値段は25€ですから可也のものですが景色といいシェフが卵を好みに合わせて料理してくれる様を眺めたり 目移りするバラエティーに悩むのは楽しいです ノイエマルクトにはグルメスーパーも在り食料を調達するのも簡単です ソーセージの立喰スタンドも直ぐです ステファン寺院に向かうケルントナー通りを歩くのも楽しいですし地下鉄でお出掛けも簡単です 残念ながら以前は部屋に備えられていた湯沸かしポットとお茶とコーヒーがありませんでした でもフロントで要望し部屋へは直ぐに届けて貰え便利に使いました フロント向かいのバーで借りたコーヒーカップはちょっと小さかったけれど許容範囲でした
Genuine Hotels.com guest review
4 night trip Oct 12, 2014
A Traveler
JP
5.0 / 5Outstanding
"Perfekt läge"
Fantastiskt bra I förhållande till priset! Åt dock inte frukost på hotellet så kan inte bedömma hur kvaliteten eller värdet av denna.
Genuine Hotels.com guest review
2 night romance trip Oct 11, 2014
Urban
SE
4.0 / 5Excellent
"Mitten drin statt nur dabei"
Gepflegtes Haus mit bester Lage um die Wiener Innenstadt zu Fuss kennen zu lernen. Durch die zentrale Lage zwischen Neuem Markt und Kärntner Strasse kommt es natürlich dazu, das es nachts schon mal lauter werden kann. Für € 20,- extra kann man ein gutes Frühstück erwarten und ich muss sagen man bekommt es auch. Grosses Lob an das Personal von der Rezeption bis zum Roomservice, vorhergegangene negative Bewertungen kann ich nicht nachvollziehen, aber wie man in den Wald hineinschreit... Habe den Parkierservice genutzt und musste nach der Abfahrt auf Höhe Schönbrunn feststellen, das ich eine nette neuwertige Holzschraube im rechten Vorderrad hatte. Hier sollte man vielleicht hin und wieder die genutzte Garage nach "Scherzartikeln" absuchen. Ansonsten klare Empfehlung von mir!
Genuine Expedia guest review
Other trip Oct 16, 2014
Guido
DE
4.0 / 5Excellent
"Tjejhelg"
Fantastiskt läge! Mittemot en fantastisk shoppinggalleria, nära sevärdheter, nattklubbar, kaféer, restauranger etc hade inte kunnat be om ett bättre läge. Trevlig och hjälpsam personal. Bra rum. Supernöjd med denna fantastiska tjejhelg!
Genuine Hotels.com guest review
3 night trip Sep 26, 2014
Louise
SE
4.0 / 5Excellent
"loistava sijainti"
hotelli oli hyvä,sain huonen korotuksen 40 eurolla,se oli hyvä ratkaisu,koska sain huonen heti klo 11 ja somfirt luokassa oli 2 tilaava hunette ja iso parveke.Sijainti oli loistava,moni tärkeä nähtävys oli kävely matkan päässä.Hotelli sijaitse pää kävelykadulla-Kärtnerstrassella. palvelu oli hyvä.Nautin matkasta.
Genuine Hotels.com guest review
4 night trip Sep 22, 2014
Ranus Mikkonen
FI
4.0 / 5Excellent
"location"
立地が良い.価格は高め.--------------------------------------------------------------------------
Genuine Expedia guest review
Other trip Sep 25, 2014
A Traveler
JP
3.0 / 5Good
二日間の滞在でしたが、雨で傘の貸し出しを依頼しましたが、1本しかだめだと言われ、2本目からお金が必要ですと言われました。出来ましたら、人数分の傘は用意してもらいたい。また用意しても問題ない宿泊料と思います。
Genuine Hotels.com guest review
2 night family trip Sep 10, 2014
ishibaiya
JP
4.0 / 5Excellent
"Erinomainen sijainti"
Pidän hotellista, jonka tunnen ennestään. Tällä kertaa huoneeni TV-vastaanottimessa oli jotain vikaa niin, että useimpien kanavien kohdalla kuva särisi ja "hyppeli" ajoittain. Se laski arviotani mukaavuustasosta. Aamiainen on kallis , mutta lähistöllä on kahviloita, joissa saa aamaisen hotelliin verrattuna puoleen hintaan.
Genuine Hotels.com guest review
1 night business trip Sep 4, 2014
A Traveler
FI
4.0 / 5Excellent
"ロケーション抜群!"
ホテルから徒歩2分でおしゃれなカフェ(朝食からランチ、ケーキまで)やスーパーがあり、とても便利。さらにオペラ座やステファン寺院までも徒歩すぐで、どこに行くのも便利です。ホテルのフロントの女性の感じがあまりよくなかったのが残念。。。愛想も悪いし、英語がよくわからなくて、聞き返したら、「もういいわ。」的な表情をされて、繰り返してくれず。。。エレベーターはあるのですが、エレベーターに行くまでに5段ほどの階段、さらに館内に階段を半分くらい上がらないといけない部屋があったりして、足の悪い母親といったので、ちょっと大変そうでした。事前に足が悪いのでアクセスのいい部屋と伝えてたのに。。。部屋は少しましな部屋にチェンジしてもらいましたが。。。。外からの見栄え的には隣のアンバサダーだったかな、、のほうがよさそうでした。価格が変わらないのなら、そっちがよさそうに見えました。部屋はきれいでお風呂もハンドシャワー&バスタブもありました。(ない部屋もあるようです)部屋は広め。ベッドも寝心地よしです!
Genuine Hotels.com guest review
2 night family trip Aug 26, 2014
Nam
JP
4.0 / 5Excellent
"Mejor de lo que se veia en las fotos cuando lo res"
muy bueno, la ubicacion perfecta, lo unico que tendria que incluir el desayuno la tarifa
Genuine Hotels.com guest review
4 night trip Aug 4, 2014
Max
AR
2.0 / 5Fair
"ソフト面がもう一つ"
フロントからエエレベーターまでが階段で、荷物の持ち運びが不便。Wifiの通信状況が悪く、部屋では使えなかった。無料ラウンジがあるのは良いが、朝はパンが少ない。ハウスキーピングがノックもなしに入ってきた。連泊したが、初日の15時に部屋に戻っても掃除されていなかった等々、不満が残った。
Genuine Hotels.com guest review
2 night family trip Aug 10, 2014
A Traveler
JP
5.0 / 5Outstanding
"Excelente ubicación"
Muy fácil trasladarse a los principales atractivos de la ciudad
Genuine Hotels.com guest review
3 night trip Jul 21, 2014
A Traveler
MX
4.0 / 5Excellent
"Sentral beliggenhet"
Veldig sentralt, samtidig som det var stille nabolag.
Genuine Hotels.com guest review
4 night trip with friends Jul 12, 2014
Sommerturist
NO
4.0 / 5Excellent
"Ërinomainen sijainti keskeisellä paikalla"
Kaikki oli sopivalla etäisyydellä: metro, kaupat, ravintolat, nähtävyydet.. Siisti ja puhdas hotelli, palvelu ystävällistä ja henkilökunta avuliasta. Henkilökunta soitti mm. lääkärin paikalle puolessa tunnissa. Myös esim. hop on hop off -bussien liput sai hotellista. Jos jotain miinusta pitää sanoa niin, se, että ilmastointi olisi pitänyt pyytää erikseen päälle hotellin vastaanotosta, emme ikinä muistaneet eli oma mokamme ja toinen pieni miinus oli se, että suihkun lattiakaivo oli hieman väärässä kohdassa, eli ei matalimmalla kohdalla ja siksi lattialle meinasi vähän jäädä vettä suihkun jälkeen. Pikkujuttuja kummiskin, kun muuten kaikki toimi hyvin :)
Genuine Hotels.com guest review
2 night trip Jul 4, 2014
A Traveler
FI
3.0 / 5Good
"スタッフが最悪"
一度コンフォートルームを予約して、キャンセルし、再度クラシックルームを3泊予約しました。チェックインの際に、コンフォートとクラシックの二部屋に予約が入っていると言われました。その場でエクスペディアの記録を調べ、一部屋はキャンセル済みだと伝えると、確認し始め、30分程待たされました。ホテル側の間違いだと判明しましたが、始めは私達のミスだと言い張っており、一言の謝罪もなかった。ホテルのスタッフは皆態度が横柄で、サービスもプロフェッショナルとはほど遠いと感じました。
Genuine Expedia guest review
Other trip Jul 19, 2014
MK
JP
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