All hotels in Vienna, Austria
1 room, 2 adults
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Kaerntner Strasse 18, Entrance in Neuer Markt 3, Vienna, Vienna, 1010, Austria, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.1 / 5Excellent

Score breakdown (from 235 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.1
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.8

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Nice hotel in a great central location!"
This was the second time I stayed in this hotel. Very good experience with everything.
Genuine Expedia guest review
Other trip Oct 13, 2015
Anonymous
CA
4.0 / 5Excellent
"Great central hotel in Vienna"
Good central location. Very helpful and friendly staff. Got a free upgrade to an Executive room which was perfect. Good breakfast. Would stay again.
Genuine Hotels.com guest review
2 night romance trip Oct 2, 2015
A Traveler
GB
4.0 / 5Excellent
"great Service"
Perfect Location. Every main tourist attraction is at walkable distance. I loved the fact that I was able to walk back and rest for an hour before visiting other places. Room was spacious and clean. Trains to budapest were cancelled due to refugee situation. Buses were full. So I called hotel and they arranged cab at genuine cost. Cab drivers were asking crazy amount for Budapest. Cab came within 15 minutes. Amazing service.
Genuine Hotels.com guest review
2 night trip Sep 9, 2015
Daksh
IN
5.0 / 5Outstanding
Great hotel, great location in the centre of Vienna.
Genuine Hotels.com guest review
2 night romance trip Aug 7, 2015
Allan
AU
4.0 / 5Excellent
"Good hotel in a convenient location"
We liked the hotel. The stuff was very helpful. The rooms are nice bur not so big. Overall we had a very good experience in this hotel.
Genuine Hotels.com guest review
7 night romance trip Jul 22, 2015
A Traveler
IL
4.0 / 5Excellent
"Good hotel, great location"
The best thing about this hotel is its location. In the centre of the shopping district, a stone throw away from the museums and attractions. I'd rate the hotel as a 3 stars hotel. The decor is modern and the place is very clean. The staff members are very friendly and ready to help. There are a few niggling things like the rooms are small. The wardrobe had a sliding doors which when one is slighlty open, the other side won't open. The hardryers are ones where you have to keep your finger on the button to get it to work.
Genuine Hotels.com guest review
4 night romance trip Jul 4, 2015
A Traveler
GB
4.0 / 5Excellent
"Vienna"
Excellent location, close to shops, restaurants etc and the Opera where several tours commence. Nice comfortable room and excellent breakfast available. Our only gripe would be that the air conditioning was poor - and of course we happened to stay during a heatwave! Staff on reception were friendly and helpful.
Genuine Hotels.com guest review
5 night romance trip Jun 29, 2015
Pam
NZ
5.0 / 5Outstanding
"Vienna Trend"
The best location, very nice, great staff, very clean.
Genuine Hotels.com guest review
1 night romance trip May 9, 2015
George
IE
5.0 / 5Outstanding
"Excellent hotel, great location"
I booked this hotel the day of my stay, and it was my second time staying here. Nice, clean hotel that values customer service. Excellent location, though it can be a tad loud at times if you are facing Karntnerstrasse. Close to two metro stops and a very short walk away from Hofburg Palace, Albertina, the Opera, St. Stephen's Cathetdral. Food of all types is also easily accessible.
Genuine Hotels.com guest review
1 night trip May 3, 2015
Emily
CA
4.0 / 5Excellent
"Fantastic location!!"
Fantastic location & neighbourhood. only one glitch, Staffs greet the guests very perfunctorily.
Genuine Hotels.com guest review
4 night romance trip Mar 21, 2015
SOON BEOM
IE
4.0 / 5Excellent
"Good Value,at least for us"
Perfect location,nice breakfast, comfort room did not meet our expectations but we were upgraded to corner room and that was really brilliant! Warmly recommendable!
Genuine Hotels.com guest review
3 night romance trip Jan 30, 2015
Mladen
MX
4.0 / 5Excellent
"Great hotel, in the centre of 'old Vienna'."
We came for a city break in January. Lots of snow and very romantic streets.The room was cozy and clean and the staff were wonderfully helpful. Only downside was the noise at night. It seems Vienna never sleeps, and the the street cleaners clearing the ice from the streets made it hard to get to sleep.
Genuine Expedia guest review
Other trip Jan 6, 2015
A Traveler
GB
4.0 / 5Excellent
"Great city centre location"
Stayed here for a long weekend in Vienna. Hotel is in a great location, clean and though not luxurious, is comfortable enough for what I wanted. Didn't have breakfast there as Vienna has so many lovely cafes
Genuine Expedia guest review
Other trip Nov 23, 2014
Bob
GB
3.0 / 5Good
"Not good at handing their problem"
During my stay in this hotel, internet services in this hotel had a problem with iPhone. Long story short, they didn't compensate their problem and even not initiate to solve the problem. I'm not happy at all with the way they handled their problem.
Genuine Hotels.com guest review
1 night trip Oct 2, 2014
A Traveler
CA
5.0 / 5Outstanding
The location could not be better, the staff, friendly, deserves an extra star
Genuine Hotels.com guest review
1 night trip Sep 13, 2014
omortner
IE
4.0 / 5Excellent
"Nice hotel, close to where the sites are."
It is a very nice hotel, location is ideal and room were comfortable! But the front desk staff are unfriendly and doesn't even smile at you when you approach the desk. They don't greet you when you come in or go out. One was so busy with her phone she didn't realise I was standing there for 5 mins! Needs more customer training.
Genuine Expedia guest review
Other trip Jul 26, 2014
franko
GB
4.0 / 5Excellent
"Great good location."
The room air conditioning unit is not doing well. Rooms have climate control although putting it at 17 degree centigrade it was hotter than that. Not good during the very hot days, like when we arrived on the ist day & the temperature is 30 degree centigrade outside. But overall, the room is clean.
Genuine Expedia guest review
Other trip Jul 13, 2014
Frenie
GB
5.0 / 5Outstanding
"A very pleasant stay"
This hotel is brilliantly located in the heart of Vienna and within walking distance to most attractions. The accommodation was spacious clean and well presented. The staff were efficient and courteous. I would highly recommend this hotel and would certainly stay there again on my return visit to Vienna
Genuine Expedia guest review
Other trip Jul 9, 2014
Michael 3161
AU
4.0 / 5Excellent
"Review"
Clean and tidy but nothing special about the rooms. Nice bathroom facilities with prompt service making a generally pleasant stay in a great location.
Genuine Expedia guest review
Other trip Jul 6, 2014
ben
GB
4.0 / 5Excellent
"Well situated"
Very central, staff was very nice. I recommend it.
Genuine Expedia guest review
Other trip Jun 18, 2014
Marc
CA
2.0 / 5Fair
"Disappointing hotel in very good location"
Right on the main posh shopping street. 5 minutes walk from the cathedral. Most of the galleries and museums are within easy walking distance. Surprised, coming from Britain, that smoking is still allowed in most cafés, bars, restaurants and in the hotel - not pleasant so, if you are a non-smoker, ensure you book a non-smoking room. Plenty of restaurants around and a small supermarket on Neuer Markt where you can buy take-away food if you don't want to pay the high price of the hotel breakfast. Weird plank of wood on the room wall.
Genuine Expedia guest review
Other trip Nov 27, 2013
Richard
GB
4.0 / 5Excellent
"close to all must-see sights"
Nice hotel, good location, I would rate it more like a three star hotel. Some front desk attendents bordered on the rude, others, especially gentlemen on night shift were great . Amenities lacking in room. Carpet could be cleaner
Genuine Hotels.com guest review
3 night family trip Oct 3, 2013
Pippo
IE
4.0 / 5Excellent
"Nice hotel downtown Vienna"
We booked a standard room. When we arrived and saw the room, it was good for one person, but too small for a couple. The air conditioner was very noisy. We decided to move to a business room, paying 40 Euros more per day. That room was much better, triple size than the other. There we were OK.
Genuine Expedia guest review
Other trip Jul 30, 2013
Marta
CA
5.0 / 5Outstanding
"Super vacation site"
This hotel is a super place to stay for vacation due is central location. The staff are very interested to provide maximum services.
Genuine Expedia guest review
Other trip May 23, 2013
Jacques
CA
5.0 / 5Outstanding
"A great place to stay."
We arrived late at night and were quickly checked in. Room was excellent. Staff were excellent and went out of their way to book us a tour and reconfirm tours we had the next day in Salzburg. We were overwhelmed by the attention staff gave us.
Genuine Expedia guest review
Other trip May 20, 2013
A Traveler
NZ
2.0 / 5Fair
"Great location, inferior service"
You cant beat the location of this hotel right in the middle of town next to the pedestrian zone and close to all the nice shops, restaurants and importantly Vienese cafes. That said, from the moment you walk into the lobby you are overwhelmed with the heavy smell and feel of cigarette smoke coming from the cafe adjacent to the lobby. The least the hotel could do is invest in a better ventilation system or at least consider moving the smoking section to another place. Then the lobby personnel were surprisingly unhelpful and borderline rude with even the smallest requests. The rooms are simple and clean. We opted to have breakfast outside as there are so many nice cafes around that its not worth the expense. For the location and price this hotel is very reasonable. For the other factors it needs improvement
Genuine Hotels.com guest review
3 night family trip Jan 28, 2013
CAK
GB
5.0 / 5Outstanding
"a satisfactory stay"
This was our second stay at this hotel. We had an executive room, which meant we had plenty of space. We were in Vienna for the opera and the galleries and museums, and this hotel, on the main shopping street halfway between the Staatsoper and Stefanplatz is superbly situated. We are in the habit of eating very frugal breakfasts, so the hotel breakfasts, while no doubt excellent, at 19euros a time were rather more than we wanted to pay, and so we breakfasted at one of the traditional coffee houses nearby for about 1/3 the price. When we were preparing to leave, the reception staff handled our on-line book-in {strongly to be recommended for Schwechat) and booked us an airport taxi with great efficiency. If we are lucky enough to go again (we are very old OAPs} we shall certainly use this hotel again.
Genuine Expedia guest review
Other trip Apr 26, 2013
John
GB
4.0 / 5Excellent
Perfect location. Majority of the staff were Accommodating specially the breakfast staffs and bellmen. A few of the staffs in the front desk were impersonal. Not too service oriented. Only two- 1guy 1 girl......
Genuine Hotels.com guest review
3 night trip with friends Mar 20, 2013
gus a.
PH
2.0 / 5Fair
"Overpriced and Uninviting"
Recently stayed at this hotel while on a short trip to Vienna. The only thing this hotel has going for it is it's location. On entering the hotel the first thing that greeted us was stink of stale smoke, this continued upwards throughout the corrridors of the hotel. Have no idea how this hotel is rated as a four star. We stayed in a double room which was small but bearable however the double bed was completely pushed up against the wall on one side. This makes it very difficult to get up in the middle of the night without disturbing the other person, plus your sleeping against the wall which is not ideal. Double bed was two singles pushed together with two single duvets, mattress saggy and uncomfortable and only one pillow each. Rooms were highly overpriced, you get very little for a lot of money. Breakfast could be purchased for €20 per person per day (why!) - don't be ripped off, head to the square and you can pick up breakfast for €7-€10 in much nicer surroundings. Hotel overall was uninviting, unwelcoming did not have a nice feel to it and interior dated. There are far better hotels to be had in the same area for the price we paid.
Genuine Hotels.com guest review
2 night trip Mar 6, 2013
guest
IE

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"전반적으로 만족"
편안하고 따뜻한 호텔. 관광지에서 가깝고 와이파이가 빠른 편이라 만족스러웠습니다. 유럽 호텔들은 슬리퍼가 없으니 꼭 개인슬리퍼를 가져가세요
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2016
A Traveler
KR
3.0 / 5Good
Camera piccola con armadio ancora più piccolo, max per 1 persona . Bagno con vasca dove non funzionava lo scarico, senza bidè, e miscelatori acqua calda-fredda mal funzionanti . Chiusura porta con spifferi dove passa anche la luce . Albergo a 2-3 stelle, non certo a 4 . Istruzioni in camera non in italiano . Uniche cose positive la posizione in centro e la comodità del letto, anche e appoggiato da una parte contro la parete e quindi scomodo accedervi . Stanza 307
Genuine Hotels.com guest review
3 night romance trip Dec 30, 2015
Ennio
IT
5.0 / 5Outstanding
"מלון אירופה = מלון חובה!"
מלון אירופה הוא פשוט מעולה מכל הבחינות!!! המיקום שלו הכי מרכזי שיכול להיות - ממוקם על רחוב (מדרחוב) הקניות - Kartner, כ-200 מטר מקטדרלת סן סטפן. הזמנו מראש חדר אקזקיוטיב וכשהגענו שודרגנו ללא עלות לחדר אקזקיוטיב סופיריור. החדר היה מרווח מאד, נקי להפליא ונוח. החדר כולל כניסה חופשית לטרקלין העסקים שפתוח מתשע בבוקר עד תשע בערב ולאורך כל היום יש בו מזנון עם שתיה חמה וקרה ומזון לארוחות קלות, כך שלא נזקקנו לארוחות בוקר במלון (שעולות כ-20 יורו לאדם ליום). השירות במלון מדהים וצוות הקבלה מסביר פנים ונותן מענה לכל פניה ובקשה. בקיצור - מלון מומלץ ביותר ואין ספק שזו תהיה הבחירה שלנו גם לפעם הפעם בוינה המדהימה (ותהיה כזו!). עלות המלון בהחלט שווה את התמורה ואף יותר מכך.
Genuine Hotels.com guest review
4 night romance trip Dec 16, 2015
Gil
IL
3.0 / 5Good
"Отличное расположение, остальное посредственно."
Ночевали только одну ночь и не могли в полной мере оценить все предоставленные услуги. Главное достоинство местоположение- близость к центру и достопримечательностям. Не было халатов, тапочек , разовых зубных щеток, зубной пасты- только мыло и жидкое мыло. Телевизор в номере установлен не напротив кровати, а слева. Ночью очень шумно с улицы, в три ночи долго шумела пьяная компания .
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
Farkhad
RU
4.0 / 5Excellent
EXCELLENT LOCATION FOR CENTRAL VIENNA AND HELPFUL STAFF.NICE HOTEL - CLEAN ROOM
Genuine Hotels.com guest review
2 night romance trip Nov 13, 2015
SOTIRIOS
GR
4.0 / 5Excellent
"Excelente localização"
Excelente localização, próximo de um supermercado fantástico. O hotel só deixou a desejar em relação ao colchão.
Genuine Hotels.com guest review
4 night family trip Oct 21, 2015
Vanya Lucia
BR
4.0 / 5Excellent
"Bra läge men..."
Läget är utmärkt mitt i centrala Wien. Detta innebär också tyvärr att det nattetid uppstår ljudstörningar från gatan. Rummet saknade individuell styrning av värmen, vilket gjorde att det hade varit skönt att kunna ha fönstret öppet. I övrigt var hotellet bra med stor (men dyr 17 euro) frukost.
Genuine Hotels.com guest review
2 night family trip Oct 30, 2015
Gunnar
SE
4.0 / 5Excellent
"good and relaxing"
comfortable hotel with great location
Genuine Hotels.com guest review
5 night romance trip Oct 13, 2015
ali
AE
4.0 / 5Excellent
"Nettes Hotel mit Rückseite zur Fußgängerzone"
Wir waren für ein Wochenende Freitag bis Sonntag in diesem schönen Hotel.
Genuine Expedia guest review
Other trip Oct 20, 2015
Manfred
DE
4.0 / 5Excellent
"Çok iyi konumda, temiz ama düşük profilde hizmet"
Çok iyi konumda: Şehir merkezinde, taşıt trafiğine kapalı alışveriş caddesi üzerinde, müzelere ve konser salonlarına yürüyüş uzaklığında. Hizmet/fiyat oranı kötü: Otel temiz ama odalarda şampuan, terlik, kahve makinesi v.s. yok. Fiyatlara kahvaltı dahil değil.
Genuine Hotels.com guest review
2 night business trip Oct 5, 2015
Berkant
TR
3.0 / 5Good
"全般的に合格点"
ホテルフロントからエレバーターホールに行くまでに階段が5~6段あります。重たいスーツケースをもったまま階段をあがるのは大変でした。 その様子を見てもフロントのスタッフが手を貸してくれることはありませんでした。 またロビーに座るスペースがひとつもなく、ツアーに参加する人はみな立ちっぱなしで待たなければなりません。 部屋は清潔で問題ありませんでした。ネスプレッソが用意されていていつでも飲むことができます。 立地も便利なところで地下鉄、路面電車へのアクセスも申し分ありませんでした。
Genuine Hotels.com guest review
3 night family trip Sep 21, 2015
emi
JP
4.0 / 5Excellent
"Un buon Hotel, con una posizione perfetta."
Hotel scelto in base alle precedenti recensioni, decisamente positive. La scelta si è rivelata un ottima scelta.
Genuine Expedia guest review
Other trip Aug 24, 2015
A Traveler
IT
4.0 / 5Excellent
"Bien situé mais sans vue"
une baignoire de 80 cm de long... c est se moquer du monde... De longs cheveux noirs dans la minuscule sdb , un Hotel sans charme, sans vue mais plutôt bien situé près de la grande artère commerçante . Personnel pas très entrain à nous changer de chambre, ils le feront le lendemain sous notre relance .
Genuine Expedia guest review
Other trip Aug 22, 2015
gaelle
FR
5.0 / 5Outstanding
"자동차 여행 숙박"
부부가 자동차 여행을 하면서 숙박만큼은 좋은 곳에서 자고 싶어 시내 중심가에 호텔을 예약했는데, 위치나 서비스 등이 만족스럽다. 다만, 주말에 호텔에 투숙했는데 호텔앞에 있는 공영주차장이 주말에는 무료인데 모르고 주차대행을 맡겨 34유로를 지불한 것은 내 실수다.
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
BYUNG YONG
KR
4.0 / 5Excellent
"観光に便利な立地"
大通りに面している部屋だったので、夜は遅くまで騒がしい音が入ってきました。窓を閉めても聞こえてきてました。ただし立地が良いので、とても時間が有意義に使えました。
Genuine Expedia guest review
Other trip Aug 12, 2015
manbow32
JP
4.0 / 5Excellent
"Topp hotell med sentral beliggenhet"
Helt topp!
Genuine Hotels.com guest review
4 night trip with friends Jul 27, 2015
Joakim
NO
4.0 / 5Excellent
"ノイアーマルクト前"
ツインの部屋に泊まりました。エレベーターが2つあるのですが、部屋のカードキーを使って乗る方の棟でした。部屋は広くて小綺麗で、スタイリッシュな感じでした。私の泊まった棟はそういうコンセプトなのでしょうか…。よくわかりませんが、大変心地よく滞在できました。
Genuine Expedia guest review
Other trip Jul 25, 2015
gacha
JP
4.0 / 5Excellent
到着が遅くなったが親切な対応でした。
Genuine Hotels.com guest review
1 night business trip Jul 15, 2015
Manabu
JP
4.0 / 5Excellent
"hotel moderne bien situé"
Belle et grande chambre executive (upgrade). Calme, bien équipée.
Genuine Expedia guest review
Other trip Jul 6, 2015
cecile
FR
4.0 / 5Excellent
Great location, but hotel facility is less friendly
Genuine Hotels.com guest review
2 night trip with friends Jul 1, 2015
A Traveler
TW
4.0 / 5Excellent
"Très bon emplacement"
L'hôtel est très bien placé et la chambre très confortable. Nous avons passé un très bon séjour dans cet hôtel.
Genuine Expedia guest review
Other trip May 24, 2015
Marion
FR
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