"It was ok for the price."
The room was decent. I've been in worst. The bed was comfortable, the surrounding was quiet, but you could tell it had seen better days. It was convenient to the dog park though, so if you are a gambling person, that was a huge plus. It is what you expect, a cheap budget motel.Genuine Hotels.com guest review
Made reservations through hotels.com for 3 people. No queen beds like hotels.com said. Which is one of the reasons we choose this hotel over others. It only had 2 towels in the room. No ice in the machine when we got there or the next morning. The room was hot when we got here. I know it's a budget hotel but I was expecting a bit more. Paint was peeling […] in the bathroom. The best part was the room was clean. Read moreGenuine Hotels.com guest review
Great service, very clean.Genuine Hotels.com guest review
This motel would be the best that I have stayed in since I have been traveling the states for the last 6 weeks. It is not in the flashiest part of town but that is also reflected in the price. The management changed only a few months ago and the current people have certainly gone to a lot of trouble to lift the place. All staff were extremely friendly […] and helpful. I will defiantly be staying again. This is how all the hotels should be. Read moreGenuine Expedia guest review
"Great place to stay"
We were so pleased and will definitely stay again if we are in the area.Genuine Hotels.com guest review
My family @ I enjoy our stay the staff there r so wonderful. When ever I good back to WEST MEMPHIS I will stay at the Knights Inn.Genuine Hotels.com guest review
This has got to be the best value on the planet. Not the Peabody -- but no ducks in the pool to deal with either. Room was immaculate, had been recently painted, and the drapes, bedspread and carpeting were near new. Staff was friendly and competent. Fifteen minutes to downtown Memphis, with easy access via I-40 or I-55.Genuine Hotels.com guest review
"Think twice before staying!!"
The smell of the hotel was horrible. The shower curtain had spots all over it. The Manager ,Michael, was rude when asking questions.Genuine Expedia guest review
"good for the price"
I was pleasantly surprised with the friendliness of the desk staff & the quality of the free breakfast ! It appeared they were working hard to make improvements on the property & I know they were recently taken over by a new owner. I would stay again when in the area.Genuine Hotels.com guest review
FORGET ALL THE OTHER REVIEWS YOU READ ON HERE PREVIOUSLY: THIS PLACE IS UNDER NEW MGMT. MICHAEL TAKES HIS HOTEL SERIOUSLY. THE SERVICE/CHECK IN WAS EXCELLENT. FRONT DESK HELPED ME WITH DIRECTIONS FOR THE AREA FOR ERRANDS I NEED TO DO REGARDING MY JOB. ROOMS ARE EXCELLENT (I HAVE BEEN TO MANY MOTELS FOR MY JOB AND H. INN HAS NOTHING ON THIS PLACE AND […] THE PRICE IS HALF OF THAT. THE OUTSIDE IS BEAUTIFUL AS WELL - EVEN HAS A PICNIC/GRILLING AREA. SAFE - QUIET - SECURE (EVEN HAS SECURITY IF NEEDED). NEW SHEETS, FLAT SCREENS, FS REFRIG, MICRO (STOVE/UTENSILS IN KITCHENETTES) JET TUBS, CHAIR/OTTOMON, DESK, DRYER, IRON/FS BOARD, COFFEEMKR. CLEAN CARPET. NEW TOWELS.. GREAT MEXICAN RESTAURANT NEXT DOOR AMONG OTHERS. N O C O M P L A I N T S W H A T S O E V E R ! ! ! ! Read moreGenuine Hotels.com guest review
"Stay here for a great deal"
Right off the interstate, within 10 minutes of Beale st. New owner, clean rooms, well worth the stay! Recommend it!Genuine Hotels.com guest review
This hotel changed owners effective 02/18/2012, while we were there. We have stayed at this hotel before and after the new owner. The new owner IMMEDIATELY MADE SWEEPING CHANGES. Under the old owner I would have given this hotel a "1" or a "0". However, I would give this hotel under the new owner a "5" Sweeping changes are being made and I think you […] should give this hotel a try and not pay too much attention to the ratings before february 18, 2012. Read moreGenuine Expedia guest review
The price was right but finding it with all the work being done around it made it hard.Genuine Hotels.com guest review
The room was reasonably clean however there was a patch of wall that had been repaired but not finished and the frig had 3 inches of ice on the freezer and a broken shelf. We reserved a smoking room but had to request ashtrays. However the desk clerk brought the ashtrays to us. There were no shower towels when we arrived and we had to wait for them […] but the desk clerk also brought the towels. There was not a trash can in our room and the tv remote would not change the channel. However we did not bother the evening desk clerk because she had already been up to our room several times. We did let the day desk clerk know upon check out. This was reserved for my wedding night and if I thought I would have easily received a refund then we would have gone else where. Read moreGenuine Expedia guest review
The neighborhood is certainly not a plus. One man stopped to ask me to give him a ride to the dog track as I was trying to unload my car. The room was decent with the exception that the refrigerator was inoperable and there were no guides in the room for what the cable channels were.Genuine Hotels.com guest review
just an ok place along the way, no towels in room, service desk empty on arrival had to wait for someone to come in. nothing special, chosen by location only.Genuine Hotels.com guest review
"just stay on 55, and don't look back."
Several of the West Memphis exits put you out on a service road that circles around...never attempt to find one of these hotels without GPS, particularly at night! The service road is unmarked, one way, and the crossroads the same. After working 9 hours and then driving 9,I was so frustrated trying to get to this Knight's Inn that I had resigned myself […] to sleeping in my vehicle despite my reservation. When I finally got there, there was a sign at the empty front desk to call or knock at room #207, The man who checked me in failed to give me the wi fi passcode. Only one light worked in the room, there was not a single towel, no dead bolt, and taped over peephole. I travel 5 days a week for work and I stay in budget hotels the entire time. .I am not uptight and do not have unrealistic expectations when traveling. But not only did this motel pretty much suck, the difficulty of navigating West Memphis without GPS in combination sent me over the edge. I joked later: the stretch of highway between New Orleans and Memphis is Purgatory, and West Memphis Ak is the portal to Hades. Read moreGenuine Hotels.com guest review
"Smoking in the nonsmoking rooms"
The vents in the bathroom must all be connected to the "smoking" rooms, and this motel is definitely not kept up. Sheets are thin and towels are at the end of their life.Genuine Hotels.com guest review
"Convenient location, great condition, good service"
The room was actually very clean despite the low rates and less than perfect neighborhood it was located in. However it was very convenient to be located right off the highway and really close to Memphis (just across the bridge). The staff here were really nice and helpful. One thing I did not like though was that they only gave us 1 set of towels for […] a room for 2. I was able to get more at the office though so that wasn't really a problem. I recommend this hotel based on its location and you do get a lot for what you pay! Read moreGenuine Hotels.com guest review
I found the front desk clerk to be very professional and pleasant, the room was roomy and clean. the only concern I had was the housekeeper coming into my room at 10:15am after she knocked and I said hello she used her key to come in and check out is not until 11:00am other than that I was very pleased.Genuine Expedia guest review
This hotel seems to be getting worse each time we stay here. I do not believe I will ever stay here again. The hotel seems to now be more of a transient hotel than one used by vacationers. We had to go to the front desk every day to ask for towels. The maid just took out the used towels each day and did nothing else, she did not empty the trash, nor […] make the bed. The cheap price is not worth the stay. Read moreGenuine Hotels.com guest review
"Decent Cheap Room"
Our room was very quiet & the a/c worked great. We spent very little time in the room so most of these issues were minor, but: 1) No kleenexes (at the hotel, they were out), 2) tiny towels & 1 was pre-dirty, 3) No provided shampoo, 4) rock hard bed, 5) No TV remote.Genuine Hotels.com guest review
THIS WAS THE MOST DISCUSTING PLACE I HAVE EVER BEEN TOO. IT WAS AN ABSOLUTELY SMOKING ROOM, ADVERTISED AS NON SMOKING, DIRTY, FILTHY, SHOWER, NO TUB AT ALL EVEN THOUGH THE DESCRIPTION OF THE ROOMS SAYS TUB WITH JETS. THERE WAS NO SHOWER CURTAIN ON THE SHOWER. THE PILLOWS ON THE BED WERE FLAT AS PANCAKES AND THE SPREAD WAS TOO SMALL FOR THE BED.I LEFT […] AND WENT TO A MOTEL ACROSS THE STREET AFTER ABOUT 30 MIN, I CALLED THE MANAGER TO LET HER KNOW I WAS LEAVING THE KEY IN THE FRONT WINDOW BECAUSE OF THE FILTHY ROOM AND SHE COULD HAVE CARED LESS. I WILL NEVER STAY AT A KNIGHTS INN AGAIN. MY CLOTHES SMELLED LIKE SMOKE, BY THE TIME I LEFT. Read moreGenuine Hotels.com guest review
"Confortable but had issues"
Drove 1030 miles, checked in, stripped down for a shower and discovered no towels; had requested fridge in advance, which was there and was plugged in, however no one turned it on. Turns out you couldn't turn it on because there were no control knobs; On the bright side, shower head was fantastic and bed is very comfortable.Genuine Hotels.com guest review
The hotel was more like a motel. It had an awful odor in it, the ceiling above shower was about to fall in, the quilts were old and tore, and the service was terrible!Genuine Hotels.com guest review
The hotel was fine overall. The room itself was kind of strange; it had a small kitchen area with unfinished cabinets and more furniture than is typical in a hotel room. The walls had been freshly painted and the room looked all right, except the furniture was pretty old and worn out. We wanted something affordable but convenient to Memphis, and the […] location was good for that. I probably wouldn't recommend it for a long-term stay (we were there only two nights on a cross-country road trip), but we just wanted somewhere to sleep, and it was fine for that purpose. We spent most of our time in Memphis itself, but we did get to spend a little time in the pool and that was great fun for our daughter. A lot of others who were there had dogs, but they never bothered us or made any noise. Overall it was a comfortable stay. Read moreGenuine Expedia guest review
We were very disappointed with the condition of the room. The bedspread had burn holes in it, the smoke detector was missing and the room had a musty odor.Genuine Hotels.com guest review
I loved the hotel. Big room with two comfortable queen beds. It was quiet and no one bothered us. The only catch is that if you are taking cab to downtown Memphis it is minimum $35 one way due to crossing state line.Genuine Hotels.com guest review
"Close to event but hotel not great!"
No water in pool, unclean, gave tiny little hand towels then bawked when asked for more. Found broom, trash bag roll, old incense, old soap in room upon arrival. Staff had no idea about computer service - no printer. Breakfast consisted of bread - with a toaster, but no butter. Grocery store cold donuts (with microwave that I had to plug up). Strange […] little place - but they said that the owner is in the process of getting the place back up to speed after another poor manager had it. Read moreGenuine Hotels.com guest review
the room was smelly when we entered. There was writing on the wall. The bed sheets were not clean when we arrived so I called the front desk to alert them. The front desk lady came to the room and verified the sheets werent clean as if she thought I was being dishonest. The pillows were flat and out. This will be my first and last visit to a Knights […] Inn. Read moreGenuine Hotels.com guest review
"WORST HOTEL EVER!"
EVERY PART OF THIS STAY WAS THE WORST EXPERIENCE WE HAVE EVER HAD! We booked four rooms and each had problems so bad that if we could have found rooms at another hotel anywhere close in the area, we would have moved. (Big music festival in Memphis had all rooms booked.) One toilet was turned off and had feces in it, other toilets didn't flush properly, […] one toilet had a broken seat, lights in some rooms didn't work, none of the rooms were clean, and most didn't have towels. Rooms weren't cleaned each morning and we continually had to ask for new towels. We asked for all of these items to be taken care of but most were not and the staff didn't seem to care. Read moreGenuine Expedia guest review
"Knights Inn-West Memphis"
The hotel was okay for what we paid. However, the air conditioner was not working so the room was stuffy all night. If we had checked in before 2am, we would have requested another room, but since it was so late, and this was just for an overnight stay, we didn't bother. Okay otherwise.Genuine Hotels.com guest review
"Not Very Good"
This hotel at most is a 1 star. It is not even a Knights Inn anymore. There were no fresh towels or washcloths on some days. The rooms were seldom valcumned. Light fixtures were broken, and after hours, no service was available. There was not a manager on duty after hours. Very old towels, sheets and my TV had no remote control. TV was blurred most […] of the time. Good for a very cheap one night stay if that is what you are looking for. Read moreGenuine Expedia guest review
"was ok I guess"
Nice comfortable bed nice shower. TV no.t great poor linen. Nice friendly staffGenuine Expedia guest review
This hotel is definitely you get what you pay for. Next time I will just keep driving. The rooms where nasty, airconditioner didn't work, and the bed was like a brick, and the pillow cushions has stains on them. They just need to shut the doors on this hotel. Hotel.com should not list this hotel in the future.Genuine Hotels.com guest review
The hotel was hard to find because of no visible sign. Other than that, the hotel once we found it, it was really nice. Not enough towels for two people had to request more towels. The room was clean and the pillows and bed was very comfortable. Went down for breakfast only thing available was juice. Was disappointed because one of the main reason I […] choose this hotel was for the breakfast. I had a really good stay and would recommend this hotel for future stays. Read moreGenuine Hotels.com guest review
"Knight's Inn West Memphis"
It was an OK hotel for the price. The towels were not very soft and had to call for more shampoo. But the person working the desk was very helpful.Genuine Hotels.com guest review
"Not a good choice!"
Called and asked for non smoking as I unintentionally booked a king smoking instead of non smoking. I was assured changing to non smoking would be NO problem. Got to the hotel and it was a problem. Apparently its no problem only if they have a room available which is understandable but also why I called in advance. After much discussion they agreed […] to switch us to a double queen non smoking. That seemed reasonable so I agreed. As soon as we opened the door it was OBVIOUSLY a smoking room. Bad smell and ash trays everywhere. This time my husband called the front desk. He had to convince the clerk it WAS a smoking room and all she did was offer to come with some spray. Yeah, a lot of good that did. Still smelled awful. I bought fabreze and sprayed like a mad woman the entire stay. It was cheap......but in this case it really wasn't even worth the cheap price! Oh, and I shouldn't leave out that there was some sort of ruckus going on in the room next to us both nights. Lots of loud talking, some screaming and cursing. Positive side that stopped @ about 11pm. Read moreGenuine Expedia guest review
The room was exceedingly filthy. Furthermore, the supposedly non-smoking room left us all smelling of smoke when we left. Ironically, though, the staff was super friendly to us.Genuine Hotels.com guest review
The room was stink and nasty. The towels and wash clothes that was suppose to be white were gray because of being worn out. The carpet was disgusting. It was very sticky and dirty. The sheets on the bed are very worn and need to be replaced. I'm glad I traveled with my own sheets and comforter and towels and wash clothes. Over all the hotel do not have […] a sign on the building displaying their name so it took over 45 minutes to find the place once we arrived there. I would not recommend anyone to stay here. Read moreGenuine Hotels.com guest review
"knights inn - west memphis tn"
We had a great experience at the Knights Inn in West Memphis. The desk clerks were very accomidating and friendly. The hotels rates were extremely competative. There was no breakfast on Saturday morning but they more than made up for it on Sunday morning. I would recommend this hotel to family and friends.Genuine Hotels.com guest review
"Choose a different hotel"
The room (non-smoking) smelled from previous years of being a smoking room. The towels were shorted and one was actually wet and laying on the sink when we entered. There was an open (used) soap package nearby. Housekeeping didn't even come to check the room on the second day. When I inquired at the front desk they just gave me a change of towels -- […] and had to take those from another room! This hotel is cheap in more ways than one. Read moreGenuine Expedia guest review
Good stay! Great location. Slept well!Genuine Hotels.com guest review
"knights inn near the casino in west Memphis"
the hotel was a little hard to find since the sign said the name of another hotel and there was sushi left in the mini fridge. but for the price of the room and the close proximity to the casino it was alrightGenuine Hotels.com guest review
"Tv wasnt working well, tried another room..."
Tv color was just wrong... tried different room but only one bulb in it so opted for semi-broken Tv room. Service was alright.... friendly and helpful. Room was clean and comfortable enough. I have stayed at similarly priced motels that were better, w/ nothing broken. BUT it could've definitely been worse. No insects in my room, thankfully. I would […] tell friends it is an okay place but dont go in with high expectations. Read moreGenuine Hotels.com guest review
"easy access to freeway"
the staff were helpful, the hotel is a bit run down, but it was worth the moneyGenuine Hotels.com guest review
tv , hairdryer, and phone didn't work. Had to get new roomGenuine Expedia guest review
room was not clean.Genuine Hotels.com guest review
The sheets, the pillow cases, the towels and covers were dirty. This places doesn't even have housekeepers! NOT worth the price! But, with third party booking, you can't cancel once you click the mouse to confirm!!Genuine Hotels.com guest review
We had booked for two nights, but after one night it was enough. The room was very dirty, a frog!! was in the shower room. Outside you could find a lot of garbage.Genuine Hotels.com guest review
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