The Ritz-Carlton, Laguna Niguel - Dana Point

Very comfortable and gorgeous property.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

5 Star Service, No need to leave the resort for our 2 day romantic getaway.

Genuine Hotels.com guest review

The one thing I disliked was when my husband and I were at dinner and the maid came in our room to do the nightly turn down service. She went through my bags and laid out my stuff, I found it very rude and she invaded my privacy. Other then that one time, I refused anymore nightly turn down services. My husband and I enjoyed our stay, the hotel is beautiful […] and the restaurant Raya is delicious. Our waitress Elizabeth was awesome. Read more

Genuine Hotels.com guest review

The hotel itself is lovely, but the rooms could definitely use an upgrade and we had an ocean view room.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The Ritz Carlton staff in Laguna Beach is always on their game. Everyone is trained to the hilt from start to finish. Well done. Will stay there any time I go to Orange County.

Genuine Hotels.com guest review

Beautiful hotel but bad service for what you pay we forgot a razor and a toothbrush and when we ask for that, they told us that we forgot a lot of things don't we think, What type of answer is that!!! And we order breakfast for two and that want to charge for the juice when it was included, so it took long before we could receive the check, I almost […] left the restaurant without paying Read more

Genuine Hotels.com guest review

The hotel is VERY expensive, so it's disappointing that parking adds an extra $35 and there's a $25 tourism fee. Also, there is no coffee maker or minibar in the room, so if one wants even a cup of coffee or a beer, one must use room service and incur a delivery fee plus 21% automatic gratuity. The Raya restaurant: The service was exceptionally good, […] but the food was disappointing. The chef adds a "hispanic flavor" which in the dishes we tried made the food less appealing. And at breakfast, the smoked salmon and the fruit plate and the coffee were very good, but the huevos rancheros were disappointing. But the location is superb, the rooms are very well appointed (except as noted above) and all the staff were very helpful and pleasant to deal with. Read more

Genuine Expedia guest review

Kind and caring people, beautiful views, wonderful wildlife, rest and rejuvenation, life goes on - thank you for helping me recover. I feel years younger than when I checked in five days ago.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

A bit too pricey. Should include a breakfast for two for the price they are charging. Other than that, Magnificent Hotel with a breathtaking view!!

Genuine Expedia guest review

This was my families first trip to the Ritz Carlton, and it was a 5 star experience! From the warm welcome that was given to my husband and I and our 2 children (3 1/2 and 17 months) to the time we checked out, everything was perfect. The pool was wonderful, the restaurant where we ate every morning was fantastic and accommodating to our family, the […] beach was fantastic, and the beach butler service even better! Our room was right off the pool, perfect for my family, it was clean and roomy, the bathroom with separate sink areas was perfect, the walk in closet allowed us to make the Ritz our home for the week. It will be very hard to stay anywhere else in the future, the Ritz really knows customer service! Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

I always love staying in this hotel, wish they would change the pillows though as I can't sleep using there pillows. Great location, very helpful staff, nothing seems too much trouble.

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel room was not ready on check in hr room smelt like wet rag long wait for room service grounds were not very clean so was the pool not a very good experience for hotel with five stars

Genuine Expedia guest review

Great views of the ocean. Staff are friendly and helpful. We would stay there again in the future.

Genuine Expedia guest review

Beautiful views. Beautiful hotel. Very friendly staff. I would go back

Genuine Expedia guest review

The worst experience i have ever had, didn't even stay i LEFT

Genuine Expedia guest review

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Genuine Hotels.com guest review

Previous guest had left food in the fridge (apparently missed by housekeeping) which made it stink once we opened the fridge door. They gave us another room, with a better view of the ocean, but also frontal view of a tractor that's being used in renovations. Pool was also closed with ugly fencing around it. Overall, this did not add up to a "Ritz-Carlton" […] quality experience. The views are great, but the hotel is a bit dated, and service is often stilted. Read more

Genuine Expedia guest review

This hotel has really great staff/service and a beautiful location on the ocean. The rooms really do need renovating. Worn carpet, stains on the upholstery, rusted shower fixtures, rusted AC vent and loud! You pay for 5 Star and you get 3 Star. The food is just average. The Spa was nice. I made the mistake of using the pool side bathroom and was completely […] grossed out by the uncleanliness and there was kiddie poop in the sink from a diaper changing. At the end of a day with a ton of kids the pool is dirty and stuff is floating in it. I stuck to the beach after that. It probably was 5 star back in the day, but it's definitely not now. You would be better off spending your dollars on some great dining out and stay at one of the smaller properties in Laguna Beach. I think what keeps this place going is the weddings and it's great staff and naive people that don't know what 5 Star is supposed to be. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The general service at this Ritz doesn't meet the 'Ritzy' standards we've come to expect from this hotel brand. Examples include messing up room service dining orders twice in four days, not delivering our luggage to the room in a timely manner, forgetting our request for a microwave/refrigerator, and wasted time at check-in (1-2 hours) regarding package […] incentives included in our Expedia reservation. On the bright side, its location and views of the Pacific Ocean are magnificent. The rooms were also comfortable and clean. Read more

Genuine Expedia guest review

The beds at Holiday Inn are better.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I must say my expectations were high, headed down to the Ritz Laguna Niguel. When we arrived, our room wasn't ready so we hung out by the pool. It was 4pm and I checked to see if the room was ready yet. It wasn't so we were offered a few free drinks while we waited which was nice. Upon entering the room, I was highly disappointed. I was expecting our […] Deluxe Ocean View room to be immaculate. To my surprise, the room was very small. The walls were scuffed, lampshade stained, curtains dirty, dvd wood stand old and chipped...chair stained and old. They need to maintain their hotel rooms. Other than that, the rest of the hotel was very nice. The Jacuzzi had berries that fell from a tree all over the ground with leaves that could have been cleaned up...Food at Raya was good, breakfast was ok but not worth $100 and that wasn't even the champagne brunch! Read more

Genuine Hotels.com guest review

This is a magnificent property. The decor inside of the hotel is equally magnificent. The richly colored carpet, walls, vases with roses and sculptures are jaw-droppingly beautiful without making you feel like you are in a museum. Dinner in the main restaurant was beyond wonderful. The seafood rizzoto was spectacular and so was the lamb chops. The waiter […] even dropped rose petals on our table. The view is amazing from the hotel because of the fact that you are on top of a cliff but very easy to get down to the beach. We watched surfers from the outside terrace which was really cool. The rooms are extremely impressive and the bathrooms...oh, the bathrooms!!! I can't wait to return and when I do I will be sure to bring the extended family.....can't wait. Read more

Genuine Expedia guest review

I had a garden room that unfortunately faces an outside walkway and a wall. No garden, but a noisy pool about 50 feet away. At 6AM I found out that I was next to the room where they store all the cleaning crew carts. They began moving them and rolled them across the rough walkway outside my room that made a very loud noise and woke me up. Did not stop […] making the loud noises all morning, even with calls to the front desk. Poor design and location. They need to put some soft rubber tires on those carts if they are going to be wheeling them across a rocky/rough walkway at 6M 10 feet from my bed. Read more

Genuine Expedia guest review

A coffeee maker in the room would have been nice. There is a coffee shop off the lobby but it wasn't open in the evening.

Genuine Expedia guest review

the only problem was the pool was very busy , there were no security at the pool and many people coming form outside just to stay near the pool

Genuine Expedia guest review

とにかく立地は申し分なし 真前はビーチ、プライベート感が満喫できる。車があればゴルフ場多数あるのでゴルフは存分に楽しめる。買い物はニューポートのファッションアイランド、サウスコーストプラザ、カールスバッドアウトレットまでが圏内。ラグーナビーチも近いし、クリスタルコーブ、ペリカンヒルも近いのでセレブなバケーションが過ごせる。ホテルは綺麗清潔対応よし。サンデーブランチは海見ながらのプリフィクスでなかなか良かった。また泊まりたい

Genuine Hotels.com guest review

As you enter the hotel, you will smell of beautiful flowers that welcomes you. The restroom is very beautiful and everything you see here is magical!!!

Genuine Expedia guest review

１．このホテルの利用は３回目（６年ぶり）。 ２．今回、個人の宿泊客を軽視しているのには落胆した。 ３．例えば 　　①　コンシエーが殆どの時間、不在。 　　②　レストランがRAYA のみとなり、朝食・昼食・夕食全て同じ場所。場所が　　　　　　　　　　騒々しい音楽が鳴って落ち着けない。 ４．多分、会社の招待客や団体客優先で、個人客を接遇する余裕がないのでは、 　　と思う。

Genuine Expedia guest review