It was great!Genuine Hotels.com guest review
"beds was very comfy"
It was excellentGenuine Hotels.com guest review
"Staff is all about service"
Great location. Just off 6th Street but very quiet.Genuine Hotels.com guest review
Response by Omni Austin Hotel We appreciate your positive comments; however, it appears your rankings of our hotel do not match up with your comments. We do hope you meant to score us higher as opposed to very low.
"In the right place."
This was both a business and pleasure trip to Austin. My valet was 80/100, check-in 95/100, elevator 95/100, room 90/100 and bar experience 97/100. I did not dine at this facility.Genuine Expedia guest review
"Close to downtown, but needs updating"
We arrived at the hotel and had to find the valet. We finally ended up giving our keys to the front desk. The tv was blurry and they forgot to give us a key to the mini bar as we wanted to get cold waters out of the fridge. Overall, the location of the hotel is great and within walking distance of many restaurants but the hotel needs major updating […] compared to the Omni Dallas. Read moreGenuine Expedia guest review
Response by Omni Austin Hotel Please accept our sincere apologies for the lapse in service from our valet, front desk and engineering departments. We thank you for reporting these issues and appreciate your honest feedback. We have recently renovated our public space, meeting rooms and upper guestroom/suite floors. We look forward to scheduling renovations of our lower floors in the future. We hope you will stay with us again when your travels bring you back to Austin.
Great location near dirty sixth street. Walking distance to The famous driskill hotel and short cab ride from south congress which is great shopping!Genuine Hotels.com guest review
"very nice Surprise!"
We only stayed one day for my sisters bday which we briefly mentioned to the front desk. Turns out the lady that took care of us at the front desk was actually the manager! She was so very sweet!!! That evening as we were getting dressed to go out for the night we had a sweet surprise at our door! A very nice bottle of champagne and 4 delicious freshly […] baked cookies! We saved it when we came back in for the night and I must say it was a perfect ending to a very great night in Austin!! Read moreGenuine Hotels.com guest review
The location was perfect. The hotel itself was very beautiful. Wouldnt mind staying there again in the near future.Genuine Expedia guest review
Great Hotel. There was a mix-up on rooms when we arrived, but the manager addressed the issue quickly and we actually received a room upgrade. Hotel location was terrific and the staff most efficient. I would recommend the Omni Austin to anyone.Genuine Hotels.com guest review
Response by Omni Austin Hotel We’re pleased to hear that our staff was able to recover to your satisfaction following the initial issues you encountered. Thank you for posting your comments.
"Great location Friendly Staff"
Very pleased w/ the location of the hotel, near to 6th street and music, near to Lady Bird Lake and Congress Bridge, near to Capital Building, lots of restaurants nearby too. When we arrived, our reserved room, a King Deluxe, was not available. The Manager went out of her way to find an upgrade for us and we were very pleased. The roof top pool was […] lovely. The atrium view from our room was great, lots of natural light and quiet at night. Read moreGenuine Expedia guest review
"Close and convenient to venue,shopping and eats"
Everyone was eager to make sure we enjoyed our stayGenuine Hotels.com guest review
"Beds could be better. Lower room was outdated"
I was initially checked into a room on the 3rd floor with two double beds because that was what was available when I booked online. This room was outdated, either bed was too soft and bouncy, and seemed worn out. There was an electrical socket that was loose as well. I asked the front desk clerk, who was very friendly and coperative, if there was any […] rooms with a better bed- she first offered to have them put a board under the bed- and if that didn't work they could move me up to up another room on the upper floors with Queen. Obviously, I didn't think the board was a good idea- that's not going to help the mattress. So I asked them just to move me. They did- the second room was MUCH better overall even though the matresses were still not firm enough for my taste- it was a better bed. I was pleased. The cleaning staff was great. Everyone was friendly and responsive. I am a little bothered that the nicer room wasn't available when I booked online through Expedia. I would have paid for the nicer room if it had been made available to me in the first place. But I was certainly happy with the upgrade and kudos to the staff for not making it difficult. If you don't like your room, just ask and see what they can do for you. Read moreGenuine Expedia guest review
Response by Omni Austin Hotel Thank you for taking time to post valuable feedback from your stay. We’re sorry to hear the comfort of our beds were not to your satisfaction and we do appreciate the constructive comments. We’re pleased to hear our staff members were helpful and able to relocate you to a different room that was more to your liking. We hope you will return in the future.
"Really great hotel!"
Great location, friendly staff, beautiful clean rooms, a relaxing atrium bar and restaurant, rooftop pool, even a decent gym. What else could you want?Genuine Expedia guest review
The hotel is fine. The location is good if you want to walk around the area but it is near some of the nightlife so be prepared for noise at night.Genuine Expedia guest review
great room. think we've stayed in the same one before.#832. Bartender mixed an excellent drink. Valet had car brought up very promptly.Genuine Hotels.com guest review
"Some good, some bad; overpriced overall"
This hotel has excellent service and is well located. I thought the bed was extremely comfortable and the room was generally suitable. However, I thought the stay was overpriced and was not pleased to find out that parking and Internet incurred significant extra costs. While I didn't mind the noise over the weekend, I was a little bothered to see security […] having to respond to an incident on my floor. House cleaning also failed to collect a dirty room service tray from my room one day. The icing on the cake, though, was that my bathroom flooded when I took a shower, and some kind of dirt or sewage went everywhere. The hotel completely cleaned it up and fixed it after I pointed it out, but the only consideration/compensation I was provided (not offered) was late check-out. I likely won't be back to this property as a result. Read moreGenuine Hotels.com guest review
Response by Omni Austin Hotel Thank you for your comments. We do appreciate all feedback whether positive or negative.
"Access to many different venues"
Staff was friendly, hotel was clean. The hotel was walking distance to everything. Got a little noisy as the night moved on and then shut down but didn't last too long. Would definitely stay there again!Genuine Hotels.com guest review
We had a one-night stay here and being that I'm an overall nitpicky person, I can honestly say there wasn't a single thing to complain about at this hotel.Genuine Hotels.com guest review
Response by Omni Austin Hotel Thank you for staying and posting your positive comments.
I think for the price, (luckily I got a good deal) it is very average. I wasn't overall that impressed. I've stayed at a lot nicer hotels for the same price. My opinion--take your money elsewhere if you're looking for top of the class...Also customer service could be improved. I'm a younger female (mid 20s) and I was treated as if I didn't belong there. […] Too uppity for my taste and not THAT nice... Read moreGenuine Hotels.com guest review
"very clean and comfortable"
the hotel was awesome our room was clean and the bed was comfortable the staff and conciere were very helpful. i would stay here againGenuine Hotels.com guest review
"Great Anniversary Stay"
Great friendly staff! Concierge sent goodies to our room because it was our anniversary and made us last minute dinner reservations! Everyone was so sweet at this hotel. Even the batista at Starbucks. ...She made me a coffee even though they were closedGenuine Expedia guest review
"Very nice hotel"
I really liked this hotel! Vallet and check in personnel were very friendly. Beutiful lobby! Location is great. Room was clean and bed was comfy. Ordered room service for breakfast and it was prompt and good. Only thing I questioned was maid service knocking on my door at 8:30am and asking when I was leaving. Even though I was up, next time I will put […] the do not disturb sign on the door. Despite that and being a somewhat frequent traveler to Austin this will be the place I'll stay at from now on. Read moreGenuine Hotels.com guest review
"Nice Hotel. Thin Walls."
Staff was kind. Hotel was nice. Close to 6th street. Walls are pretty thin from room to room.Genuine Hotels.com guest review
Response by Omni Austin Hotel Thank you for taking time to post your feedback. We’re sorry you were disturbed by noise from surrounding rooms and hope you will give us another opportunity in the future.
"Close to all the sites we wanted to visit"
Wonderful time great staff awesome service great room serviceGenuine Expedia guest review
Spent one night in Austin last weekend just to get away from home (Dallas). I picked the Omni because they had a great rate (even on an F1 weekend) and I know the location. It's right in the middle of downtown...close to everything. The room was nice, bed was comfy and we had a great time.Genuine Hotels.com guest review
The Omni is so nice! We loved the rooftop pool with the bar. The rooms were very comfortable and clean, and you don't get closer to 6th street! No need to pay for a taxi, just walk a couple of blocks and you're there! I was surprised to find that parking wasn't included... So that was a beautiful $30 ($28 + tax for valet, $20 + tax for self-park) added […] to my bill. Still rate the hotel 5 stars for overall value, comfort, and convenience. Read moreGenuine Hotels.com guest review
"Close to my Tuesday morning appoointment"
The room was clean and comfortable. The staff was very helpful!Genuine Hotels.com guest review
"Great service! Right around the block"
The hotel staff was nice and quick with check in/out. The hotel is literally right around the block from the bar strip.Genuine Hotels.com guest review
"Great weekend getaway"
Almost all great. Nice complementary light breakfast on day 1, but not provided on day 2. Good sleep on Sat night, but awakened at 2:15 am by loud 20-somethings. Asked them to quiet down, no help. Called for managers, who did show up and talk to them - but another 40 minutes before they finally crashed. The desk offered to comp my parking and small […] room service bill on checkout, which was nice - although the parking garage gates were up so it was free anyway. Great location for restaurants and bars. Keep Austin weird. Read moreGenuine Hotels.com guest review
We seemed to have gotten the most secluded room in the hotel with a partial view of the street and the view of the top of the awning over the lobby areaGenuine Expedia guest review
"Nice hotel - one problem"
Overall the experience was great - lovely clean hotel - great facilities. One of my party was mugged just outside the hotel - about 10ft from the hotel lobby and was badly beaten. Many people saw and didn't try to help. Its a nice area but clearly this is an issue for anyone who stays at the hotel as its only 2 block from 6th street.Genuine Expedia guest review
Response by Omni Austin Hotel Thanks you for the review of our hotel. I am sorry your friend was mugged on the street. it happens occassionally. unfortunately we are not allowed to patrol the streets outside the hotel. i did check with our managers who work the overnight and they were made aware that someone had an issue outside but they were not a guest of the hotel. hopefully they will report this to t theustin Police.
"Good place to stay"
Very friendly staff, hotel could use updates in rooms and public areas, loved the evening happy hours and breakfast. Great location and fun neighborhood. Would recommend this hotel.Genuine Hotels.com guest review
"Great location - typical big hotel"
Nice location, close to 6th and Congress streets. Off the path of too much craziness from 6th street, but if you are a light sleeper there is still a lot of noise (10th floor still noisy). Typical big hotel, very clean and nice, but not super interesting. Had corner room with extra windows, which was very nice. Staff was very warm and outgoing in a […] positive way! Read moreGenuine Hotels.com guest review
Had such a great stay with omni hotel. My husband and I had our anniversary while staying there and they secretly brought up wine and chocolate covered strawberries to surprise us for our anniversary. I was astonished at how they went above and beyond for our stay. When I asked for extra pillows or room service they came so fast to our room. Love the […] omni and will be coming more often to stay with them. Read moreGenuine Hotels.com guest review
"Walking distance to 6th street"
Lobby bartenders were very friendly. Prices were reasonable.Genuine Expedia guest review
Very simple experience, timely, no defects... will return for future visits.Genuine Expedia guest review
Response by Omni Austin Hotel Thank you for posting a review. We look forward to your next visit.
Hotel staff was especially helpful and courteous; accommodations were more than comfortable; location is in the heart of a delightful city.Genuine Expedia guest review
"Great hotel, love the pool!"
Ideal location, awesome pool, gorgeous ! Will definitely be back for another stay!Genuine Expedia guest review
"Nice hotel, great location"
The room was nice and comfortable and the concierge staff was extremely helpful and knowledgable. The roof top pool had great views. The best part was the proximity to 6th Street - two blocks to the music center. Loved it!Genuine Expedia guest review
I never got my morning newspaper. Was not informed about my complimentary breakfast. Got no assistance in attempting to watch hockey on tv in either the lobby, room, bar, or 14th floor lounge. Room turndown was sloppy--i.e. failure to replace soap or shampoo.Genuine Expedia guest review
Response by Omni Austin Hotel Please accept our apologies for the lapses in customer service during your visit. Your experience was not customary and we do appreciate the honest feedback. We hope you will give us another opportunity in the future to provide you with a more satisfactory stay.
"too noisy to sleep"
great hotel, great service great location, BUT bands from 6th street kept us up (even our 19 year old son couldn't sleep) until 2 a.m. when bands stopped playing every night. Most expensive hotel I never slept in.Genuine Hotels.com guest review
Response by Omni Austin Hotel Please accept our sincere apologies for the city noise you encountered during your visit. We do work closely with the City of Austin to report noise violations in the Entertainment District, especially due our proximity to 6th St. We do appreciate your feedback.
I was there overnight and was very pleased with the quality of the property and the friendliness of the staff. My only negative comment is the valet was way too slow in getting my car at a time when the hotel was not busy and I was the only guest waiting. I called from my room to get my car and it still was not there after I completed checking out. […] That is not acceptable to those of us who are business travelers. Otherwise this is a great hotel. Read moreGenuine Hotels.com guest review
Response by Omni Austin Hotel Please accept our apologies for the unusually slow service from our valet attendants. We thank you for your feedback and hope you will return again in the future.
When we arrive I mentioned to Christy at the front desk that we were getting out of town for our anniversary. In about 45 minutes I received a knock on the door and she had sent up chocolate covered strawberries and champagne. The little things like that made it a great tripGenuine Hotels.com guest review
Response by Omni Austin Hotel We’re pleased to hear that your special occasion was a memorable one and thank you for mentioning the exceptional customer service of one of our staff members. We hope to see you again in the near future.
"Great Hotel in a perfect location"
Loves staying in this beautiful hotel. Perfect location to explore the city by walking.Genuine Hotels.com guest review
"Overpriced for what it offered"
We expected a much larger room with more amenities for the price we paidGenuine Expedia guest review
The staff was helpful. The Consider was excellent, he directed to great food and great places for music. The front desk was helpful in dealing with self parking problems, our rooms air conditioner wouldn't stay cool and constantly had to be turned down but would stay on. We were given two towels and the maid did not return until Sunday after checking […] in Thursday, no ice machines were avaialBle. Could of been in hotel. Just couldn't find one. Read moreGenuine Expedia guest review
Response by Omni Austin Hotel Thank you for posting your review. We value your feedback. Please accept our apologies for the HVAC and Housekeeping service issues you encountered. We hope you will give us another opportunity to provide you with a more satisfactory stay in the future.
"Nice rooms and hotel"
The hotel was very nice,all concierge extremely helpful,convenient location although we later discovered we liked the downtown area by 2nd street better than location of hotel, better restaurants and less rowdy clubs for music. But hotel was still convenient , very short walk there and short walk to Capitol building area too.Genuine Hotels.com guest review
"Great Hotel experience"
Great location, service and food. Would definitely return and recommend.Genuine Expedia guest review
The Omni is in an excellent location in Downtown Austin. We walked almost everywhere, and for places that were too far we used the bike rentals right next to the hotel on San Jacinto. The rooms were nice but the bathrooms need updating. The walls are definitely thin and I could hear someone's entire phone conversation one morning. The pool was also […] a nice bonus. I'd definitely stay there again. Read moreGenuine Hotels.com guest review
too expensive for a mediocre hotel. the carpets are dirty, other guests talked loudly in the hall most of the night. This is really outrageously priced.Genuine Expedia guest review
Response by Omni Austin Hotel Thank you for your constructive feedback. We’re very sorry you were disturbed by noise from other guests. Our management team does respond to every noise complaint received. We have recently renovated our upper guestroom and suite floors, lobby and meeting space. We hope you will reconsider and return in the future.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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