Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Feb 27, 2013
This guest did not leave a comment.
"Awesome stay"
Great service, friendly staff, close to everything downtown. Will visit again in the near future.Genuine Expedia guest review
Response by Omni Austin Hotel Thank you so much for your patronage. We're pleased to have you back in the near future.
"Great place"
We only were able to stay one night but the hotel was amazing. The rooms were clean and accommodating. Also the location was perfect. It is walking distance from sixth street which was exactly what we were looking for.Genuine Hotels.com guest review
"good business hotel"
Good quality business hotel. Nice rooms. Nothing spectacular, but solid.Genuine Expedia guest review
Response by Omni Austin Hotel Matt, we appreciate your feedback and do hope you will visit us again in the near future. Thank you for posting your comments.
This guest did not leave a comment.Genuine Hotels.com guest review
"Very nice hotel"
This hotel was very clean and the staff was friendly and tried hard to make us feel welcome. The room itself, on the 12th floor, had a nice view of the lobby due to the glass walls, the beds were very comfortable and the furniture was nice. The bathroom had been updated with modern, nickle-plated fixtures, it was a nice size and housekeeping had plenty […] of fluffy towels there. The glass fronted elevators were fun to ride in. The only downsize was there was no coffee maker in the room, however Starbucks could be purchased downstairs in the morning and evening and there was a Starbucks shop a short distance from the Omni. The surrounding area was ok, but there were tons of bars and restaurants two blocks away, so a single woman might want to use caution when walking very far from the hotel. Read moreGenuine Hotels.com guest review
"Great Location"
We really enjoyed staying here because the location was perfect. Service was great until morning when I needed change and had to run around asking people for it. The one thing I didn't like was how long the front desk took to check people in and out. I had to wait in line a few times. Maybe they ought to have 2 people working the front desk to speed […] things up. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great location!"
Great location, wonderful service and very comfortable beds. All the linens were great. Cheap toilet paper. Overall, highly recommend the hotelGenuine Expedia guest review
Response by Omni Austin Hotel Thank you for taking the time to post your feedback. We're pleased you had a comfortable stay and hope you are able to return in the near future.
"Great experience"
Was not there long but did enjoy the stay. Check in was smooth. Our waitress at the bar was fabulous. The bellhops were very attentive & friendly. Would definitely stay again.Genuine Expedia guest review
Response by Omni Austin Hotel Thank you for your positive comments regarding the customer service of our staff. We appreciate your feedback.
"Horrible beds and way overpriced!"
Beds were small and way to firm, it's confusing to get to, rude customer service (both in person and on the phone), overpriced rooms, and they gouge for parking! Watch out for this high-jacking hotel!!!Genuine Hotels.com guest review
"High quality in downtown location."
Nice downtown hotel. Very friendly and helpful staff make this a worthwhile hotel very convenient to all of downtown Austin. This is our second trip to this hotel and we enjoyed the room, the food and the high quality of this hotel.Genuine Expedia guest review
Response by Omni Austin Hotel We appreciate you taking the time to post your positive feedback regarding your recent visit. Thank you for your patronage!
"Right in the heart of downtown"
Our room was very nice, a beautiful hotelGenuine Hotels.com guest review
"Great location"
Great location hotel for cost effective getaway days of leisure and pleasure, try and get a high level floor because of outside downtown noiseGenuine Expedia guest review
Response by Omni Austin Hotel We appreciate the feedback regarding our accommodations and location. We look forward to your next visit.
"Very Outdated Hotel needs immediate renovation!"
I have stayed at several Omni and five star Hotels and this is by far is the worst! This hotel needs to be updated and major renovation.Genuine Hotels.com guest review
Great place to stay to enjoy the Austin night lifeGenuine Hotels.com guest review
"Good except when your hands are full"
The hotel was very nice and people inside were pleasant. I arrived late in the evening and the valet wasn't as helpful as they (more than one standing around) should have been and left me to carry my luggage inside. Automatic doors would be helpful because my hands were full.Genuine Expedia guest review
Response by Omni Austin Hotel Please accept our sincere apologies for the lack of customer service from our Valet staff. Your experience did not reflect our customary standards. We hope you will return and give us another opportunity to exceed your expectations. Thank you for your feedback.
"Bad experience!"
Check-in was supposed to be at 3 PM. We arrived at 3:15pm and our room was not ready. We waited at the lobby bar for an hour before I asked for an explanation as to why our room wasn't ready and then we finally got it. The next morning my sister found a cockroach in the shower. The beds were so uncomfortable I am now unable to move my next to the right. […] The managers are sarcastic and rude about everything. Worst experience at an Omni ever! Read moreGenuine Expedia guest review
Response by Omni Austin Hotel Thank you for your comment. I am sorry we did not have your room available at 3PM. There are times on weekends when guests sleep late and leave their rooms past the noon check out time. We do our best to accomodate arriving guests and work to have all room ready on time. I appreciate you time and do hope we see you here at the Omni in the near future.
"Does not live up to Omni name or star level"
I have stayed at an Omni in NYC and expected a superb experience - this Omni disappoints. First, there were crumbs on the floor of the room when we arrived. Then, the tub was clogged and would take a long time to drain from a shower. The temperature regulation was broken and responded minimally. The worst part were the very noisy guests next door who […] were partying from 1-5 AM. The front desk took over 90 minutes to have someone from security to settle them down. This was especially disappointing considering how much the front desk stressed their "guaranteed sleep experience policy." The hotel looks nice on the surface, but is missing the details needed for a hotel of their star level. Small positives - the lobby bar and restaurant were good and the manager refunded some of the room charges as an apology for the poor stay. Overall, with such a selection of better hotels in Austin, this is not one to stay at. Read moreGenuine Expedia guest review
Response by Omni Austin Hotel We are very sorry you did not enjoy your stay with us. Noise can be an issue as we are one block from the 6th street entertainment district. We do have additional security available on weekends to try to keep the hotel quiet but it can be difficult as we have up to 1000 people returning at late hours from the music clubs. I will address the engineering and housekeeping with the staff to insure we make corrections to the items mentioned. I do appreciate the feedback and hope you will returen to the Omni in Austin.
"Perfect location"
Everything was amazing! Great service, location, and amenities. The location was perfect for walking around downtown. We didn't really have to take our car out at all. The only problem was one night the room was hot in the middle of the night but it was fixed the next night. I'm so glad we chose this hotel. Will definitely stay here again.Genuine Hotels.com guest review
"Great experience!"
Very impressed! Pretty picky travelers and the Omni impressed! Clean, updated, high quality, and great service. All this for less than half if what the Driskell was charging. Great location. We will certainly be back!Genuine Hotels.com guest review
"A perfect get away!"
perfect!Genuine Hotels.com guest review
"Great hotel for a night on the town"
The hotel was amazing. A little expensive but we found a good price on expedia!Genuine Expedia guest review
"Things to note."
Parking is a bugger. But, once there, its great. No hot tub. To get to the pool you need to walk up 3 landings. once on the top floor. It's on the roof. Nice view of the city from there. Outlets are on the side of the desk and nightstand. Free Wifi.Genuine Expedia guest review
Response by Omni Austin Hotel Thank you for your valuable feedback. We appreciate you taking time to post your comments and we're pleased that your stay was comfortable and you were able to enjoy the view from our rooftop pool deck. Hope you have the opportunity to return in the near future.
"Short stay"
We have stayed here several times. The hotel itself is nice enough. It is clean and is as quiet as you will find close to 6th st. Finding the valet parking is not easy. (Go to 8th street). The service in the restaurant is subpar.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Love the Omni"
I love this hotel, it's very nice and it's close to 6th St. I've stayed here for ACL and that was wonderful. This past time I stayed only one night with my husband for our anniversary. The service was wonderful as the first time.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great Hotel, walk to downtown"
Extremely nice hotel that is very well located and very nice. Rooms are awesome and very clean. Great beds and linens. Underground parking is very convenient. You can walk to everything downtown, great restaurants, bars, live bands! Would definitely stay again.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Great hotel for 6th street bars"
It is right next to 6th street which can be good and bad. We needed to get some sleep Thursday night because we had a meeting Friday morning. You could hear the music from 6th until 2 am so if you are a soft sleeper and need sleep then don't go here.Genuine Expedia guest review
"Fabulous hotel for Austin, TX"
I loved this hotel. The staff was especially friendly and accommodating. It is conveniently located and the rooms are spotless. I would go back in a heartbeat.Genuine Expedia guest review
"Unreliable WiFi"
Omni properties are always nice and the staff is great. HOWEVER, I was staying here for 5 nights for business, and the WiFi was so weak it was simply inoperable. The hotel made me call their support and go through trouble shooting (knowing they had an issue); and in the end the support said, sorry, we can't help you. The hotel made the excuse that it […] was full and they had a conference, so the volume was to blame. That, in my books, is an unacceptable explanation - sustain an infrastructure to support you business, bottom line. After the fist night of no WiFi acces, I thought surely they'd address the problem - nope, same issue second night. The last three nights were better - they said the had to reset their server... Regardless - I would expect better. Will never stay at this Omni again - too many other reliable hotels in downtown Austin. Read moreGenuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"dirty"
hotel was under soem kind of construction in the main lobby...Genuine Hotels.com guest review
"Worth the money"
Very high end customer service. Staff was overly friendly and helpful. Very conveniently located, we walked everywhere downtown, museums, the capitol, and even walked to the Performing Art Center one evening. It's worth the extra money to stay there. Also try Bob's Steak and Chop House downtown - by far the best steaks we have ever had.Genuine Expedia guest review
"Nice hotel for a very good price...."
Enjoy the experience and we may return to OMNI next trip to AustinGenuine Hotels.com guest review
"Beautiful rooms and the staff was the best!"
I honestly do not have anything bad that I can say about our experience with the omni. The room was luxurious and clean, the staff was consistently wonderful, thoughtful and courteous, and the location could not be better. We will definitely be back.Genuine Hotels.com guest review
"Great Weekend Getaway"
We got a killer rate on this hotel. The location is convenient to everywhere you need to go in Downtown Austin. The Club level was amazing, the room was pretty standard to any 4 star hotel, but the staff, from the doormen, the bellmen, Front Desk and all areas of the hotel were 5 star. We didn't want for anything. The Club level attendant "Sandra" went […] above and beyond to ensure we were having a great stay. The concierge service is top notch. Make sure to sign up for the free rewards program for free internet, free beverages delivered to your door. This was one of the best places I have ever stayed, and I have been a loyal Hilton Diamond, and Marriott Gold level for over 20 years. I believe Omni has just won my business travel going forward. Read moreGenuine Expedia guest review
"Omni fit the bill"
It was a nice stay, we enjoied the late afternoon cocktail hour, it was a nice tuchGenuine Hotels.com guest review
"Great Downtown Location"
I have stayed at this hotel several times and the location downtown and being so close to 6th Street it has really worked out great. We usually stay here when we attend UT football games with clients and the hotel is walking distance to the stadium and a lot of attractions and resteraunts. Even though they are located near the active night spotson 6th […] Street, they maintain a strict quiet time in the rooms after 10:30 p.m. so once you turn in, you won't be bothered by loud parties in adjacent rooms. This is very nice! Read moreGenuine Hotels.com guest review
"Great location"
Hotel was nice and had a great location. However, bottom sheet didn't get set for the right size of the bed, so the sleep wasn't as comfortable as hoped. Otherwise, it was a great stay and the location is great.Genuine Hotels.com guest review
"Nice hotel but noise an issue."
Great location and well run hotel. We were in a suite with a great view of 6th Street but the noise on a Saturday night was hard to miss. Would stay there again but not that near 6th.Genuine Expedia guest review
"Nice hotel"
Nice hotel, but very strict rules and being rude with guest.Genuine Hotels.com guest review
"On a football weekend."
This hotel had a very friendly and helpful staff. I selected the Omni because it was about a mile walking distance from the football stadium yet downtown. It is two blocks from 6th street, which gives you options for food and music. But since it is two blocks from 6th street, I woke up to the live music at 2 am. on both nights. But I would choose it […] again because of the location and especially for their staff. Read moreGenuine Expedia guest review
"Service opportunity."
Service shows room for improvement. Location is excellent. Could use some updating.Genuine Expedia guest review
"Great Hotel for a family"
The Staff were very friendly and helpful. The hotel is beautiful. The ffod was excellent-we ate breakfast and dinner at the restaurant.Genuine Expedia guest review
The nicest staff of any hotel I have ever stayed in.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews