"Great Hotel in the heart of Boston!"
The staff working at this hotel were incredibly nice, welcoming and professional. From the concierge, to the check in, everyone was great. We stayed there while we were going to the Orpheum Theater for a concert. The walk to the theater was quick and easy. We had free parking at the hotel through expedia which was a nice money saver. The overall experience […] was great and I would definitely recommend and choose the Hyatt again! Read moreGenuine Expedia guest review
"Outdated and Cramped."
The room was somewhat outdated and small. The furniture was nice, but the room seemed cramped. Being on the 20th floor was nice it you focused on the horizon. Otherwise, the view comprised of tops of buildings, ac's, parking lots, etc. The pool and workout room were inconveniently located, and we had to climb three flights of stairs to locate it.Genuine Expedia guest review
"Charges for wifi and room smelled a bit like smoke"
For what is supposed to be a high end hotel, they seemed determined to nickel and dime us the whole time we stayed there. For another 25 dollars, I'd definitely go to one of the nicer hotels in the area. Worth the money.Genuine Hotels.com guest review
It was mostly good, didn't care for some of the stuff members very strongly demanding tipsGenuine Hotels.com guest review
"Good value- Close to Boston Opera"
Very reasonable Hyatt only steps away from the Boston Ballet performance at the Boston Opera. Exceptionally clean hotel with excellent, attentive service. We ate each morning at the Breakfast Buffet which was fresh, extensive choices & served as breakfast & lunch for our group. Will definitely stay again.Genuine Expedia guest review
"Close to shopping/BCC"
Valet service very friendly and helpful. Hotel staff pleasant and professional.Genuine Hotels.com guest review
"very convenient to job location"
Loved it - slept very well. Breakfast is expensive, though!Genuine Hotels.com guest review
"Great Location for Freedom Trail"
We enjoyed our stay while we did the sights of Boston including the Freedom Trail. Very central location.Genuine Hotels.com guest review
The first room they gave us smelled like permanent smokers lived there. When we complained and asked for a new room, they put us by the elevator so we got to listen to it grind up and down.Genuine Expedia guest review
Response by Hyatt Regency Boston Hello, Thank you for selecting centrally located Hyatt Regency Boston for your recent stay in Boston. I regret that you experienced disturbance from the elevator during your stay. If you have a Gold Passport account we will be more than happy to place preferences for your next stay to ensure that you are placed away from elevators in the future. Just let us know! We are committed in ensuring all guests have a tranquil stay and apologize if we fell short of that commitment. All my best, Emily
This hotel was amazing. So close to everything and the staff was so helpful showing where the subway entrance and nearby places were located. Couldn't have asked for a better hotel.Genuine Expedia guest review
"Nice, good location"
Loved the room, and bar. I jacuzzi would have made it a 5* experience.Genuine Expedia guest review
The staff was very friendly! The block that it's on is ok.Genuine Expedia guest review
Everything was great, just a very expensive hotel. You have to pay for wifi, pay for printing paper pay for using a computer and pay a lot for breakfast. The staff are great though.Genuine Hotels.com guest review
The hotel was pleasant and clean and well appointed. But what really puts it over the top is the staff. From the check in, to the wait staff to the house keeping... They could not have been nicer!! I would highly recommend this hotel!Genuine Expedia guest review
"Beautiful, moderately priced hotel in downtown Bos"
I really don't think you can get much better for the price. Room service was wonderful, my girlfriend and I had a marvelous view of the State House, the room was large enough to comfortably fit a King bed (which was a joy to sleep in.) You walk out the door and you're a couple blocks from the Common and Downtown Crossing! Great stay.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hi Bob! Thank you for the wonderful comments regarding your recent stay at Hyatt Regency Boston! It’s great to hear you were able to take advantage of our central location. We appreciate your loyalty and hope to welcome you back, soon! Best, Emily
"Visiting the college boy in Boston"
The hotel was in a perfect spot for us. The room was well appointed, the food and beverage was good quality, though very expensive and the staff was quite helpful, for the most part. The reason they only get a 3 is, when we arrived on Friday evening, it was late and the girl checking us in was tired. She was very nice and when we asked about something […] to eat (at 10:40pm) she said the kitchen normally closed at 10pm but because it was a holiday weekend and there was a big party they were staying open, but not for long. She then proceeded to chatter on and on about check in and when the kitchen was going to close and, although I did not say it out loud, my thought was, please stop talking so that I can get something to eat. Other than that, it was quite a nice stay. Read moreGenuine Expedia guest review
"Close to everything but at what cost?"
I stayed at the Hyatt last weekend to celebrate my birthday with a few friends. When we walked in, we were so impressed with the looks of the place! When I got to the counter ready to check in at the designated time and told I would have to wait, my impression started to change. The girl who helped me was very nice and apologetic but after 45 min. I […] decided to check how far along they were. This time a guy helped me and said he had a room immediately ready for me which was great but had me thinking how much longer would we have to wait before they told us the room was ready had I not spoken up? So we finally get to the room and there was a space where the fridge was supposed to be, but no fridge. When I called down they sent one up free of charge explaining they were in the process of switching out fridges. Also no wifi? It just had me thinking the cost of room did not equate to what we were given. I understand it was a busy weekend at the hotel but I've had better experiences at lower quality hotels. I must say though, the staff was very friendly and accommodating. I can't say I'll plan my next stay at this particular hotel but my experience wasn't terrible, it just was less than I expected. Read moreGenuine Expedia guest review
Response by Hyatt Regency Boston Hi Maureen, Thank you for taking time to review your recent stay. I apologize that, what is usually authentic and prompt hospitality, was mediocre and unhurried for you. Check-in should be quick as we know you are in a hurry to make yourselves at home. We have implemented mini-refrigerators for personal use which will complement room renovations at the end of the year. Please be in touch during your next visit to Boston. We’d love a chance to welcome you back and make your next stay more than expected. Best, Emily
I booked this hotel because of all the great reviews i had seen. When i got there and went to checked in with receptionist she had a bad attitude. She could not find my reservation. I gave her my conformation number and told her that it is already paid for. She said I don't care if its paid for i cant find u in the computer system. Manager had to find […] it in the system. They said they had mini fridge on website and there is no mini fridge in any of the rooms and had to use ice machine. They also said they had a hot tub or jacuzzi on the website in the pool area and there wasn't one just a pool. Besides that the stay was great. Great room service. Bar and restaurant was a bit pricey. i will stay somewhere else next time due to lack of couple things. Read moreGenuine Hotels.com guest review
"Good Business Hotel..."
Stayed at the Hyatt for 5 nights in Boston recently for a business trip. Close to the Financial District, and within walking distance to Faneuil Hall. It's a bit of a pain going from the entrance, to the 3rd floor lobby, then to your room. Other than that complaint, the hotel is nice and well maintained. Staff was very friendly, although they forgot […] to clean my room on the 4th day. Read moreGenuine Expedia guest review
"Downtown Boston hotel"
Older rooms, especially the bathroom could use some updating. Walking distance to Quincy Market and the Childrens museum.Genuine Expedia guest review
Thank you for a lovely room and staff. Great location for our stay in Boston.Genuine Expedia guest review
"free upgraded suite"
I was so lucky that day, my room was upgraded to super suite without pay any extra fee, the new room was so comfortable, and so bigGenuine Expedia guest review
Response by Hyatt Regency Boston Hello, Thank you so much for taking the time to write a review. I am thrilled that your stay was of "5-Star" quality! We look forward to welcoming you back, soon! Best, Emily
"Nice location, nice overall"
The location is great, and since we got it with the hidden deal, it is so worth itGenuine Expedia guest review
Response by Hyatt Regency Boston Hello! Thank you for taking the time to survey your stay with us! We are so glad to hear of your fantastic stay. We are especially lucky to be surrounded by great attractions and restaurants, perfect for each type of traveler! We are looking forward to welcoming you back again, soon. Best, Emily
"Great location . Comfortable bed."
Enjoyed time at hotel great location , comfortable bed and nice pool . First time at Hyatt and highly recommend .Genuine Expedia guest review
Response by Hyatt Regency Boston Hello! Thank you so much for your positive feedback! We are very glad that you enjoyed your stay with us, enough to warrant "5-Stars!" We hope you return to visit us, and the pool, again, soon at Hyatt Regency Boston! Best, Emily
"That's nice hotel!"
This hotel has the Best location of Boston Downtown. You can visit the best places just by foot or by metro.Genuine Hotels.com guest review
Great hotel! Perfect for the events we had planned . Location very central to everything .Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hello! Thank you so much for taking the time to leave your comments. We truly appreciate your positive feedback and are happy to hear you enjoyed our hotel and location! We hope to welcome you back in the near future! All my best, Emily
They charged us extra when we arrived.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hello, Jen, Thank you so much for taking the time to review. Your feedback is important to us and we sincerely apologize that you were disappointed with your stay and service. Please feel free to contact us, so we can right your bill--we strive to provide authentic hospitality at a wonderful price and hate that you were overcharged. All my best, Emily
"Positioned Well for Business or Pleasure!"
This is a lovely hotel with modern accents and well-proportioned, immaculate rooms. From my 18th floor room, was a view of the Boston Common and the gold-domed State House. Chinatown with wonderful restaurants and bakeries was just steps away; while in the other direction, the charm and history of Tremont Street was there to explore. The breakfast buffet […] was wonderful and equalled only by the attentive wait staff. Read moreGenuine Hotels.com guest review
"Excellent Hotel, Parking EXPENSIVE!!!"
Fantastic hotel. Everything inside the hotel was great. Parking though, even for hotel guests, is $36 per day. Ouch! If you don't have a rental car, this place is for you. If you do, there are many great hotels in the area. Definitely worth adding the cost of parking to help make your decision.Genuine Expedia guest review
"downtown of Boston"
great place to stay in boston, You will feel happy to stay in this hotelGenuine Hotels.com guest review
Response by Hyatt Regency Boston Hi John, Thank you for your positive feedback about Hyatt Regency Boston! It's so good to hear that you enjoyed your stay with us that we left you feeling happy! We look forward to welcoming you back soon. Best, Emily
Stayed overnight due to snow storm. Telephones not working in room. Had to go to front desk to order room service. Front of the house did not know what the back of the house was doing. Quality of service needs major improvement.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hello LMF, Thank you so much for taking the time to write a review. We are concerned about the quality of service you experienced during your stay as we strive to provide authentic hospitality at every interaction. Please accept our sincere apology for these service needs; we are following up to make sure that this won't happen again. We hope to have the chance to welcome you back, soon. We promise, our hospitality won't disappoint. Best wishes, Emily
"Fabulous! Half block from Opera House."
First time and I really loved this hotel. Stayed there to see the musical Once(fabulous!), turns out the cast was staying there as well during their tour. It is a half block to Opera House, which is surrounded by a decent amount of restaurant/bar options. I found all staff I encountered to be above par, from the door man to check-in to the bar staff […] and the wait staff at breakfast. Breakfast buffet is excellent, great variety with lots of healthy choices. Buffet is a bit pricey at $22, better to get it in a pkg deal. The public spaces are very stylish and modern. Our room had a nice view of the city. Can't wait to go back!! I can't think of any negatives, except the price of bottled water. Our room didn't have a fridge, the closet for it was empty. Read moreGenuine Expedia guest review
Friendly staff. Managment on top of everything. Was given an excellent room with an outstanding view. Thank you Giselle.Genuine Expedia guest review
Response by Hyatt Regency Boston Hello! Thank you so much for your kind comments. We work hard to make sure that each and every person has an excellent stay. I will be sure to pass along your kind words to Giselle! All my best, Emily
"Walking distance to garden :)"
Everyone was very nice and helpful, from giving directions , providing an umbrella to bringing a brush to my room. Very cleanGenuine Expedia guest review
Response by Hyatt Regency Boston Hello, smalltowngirl, Thank you for posting a review in regards to your recent stay at Hyatt Regency Boston. We strive to exceed guest expectations at every communication and point of the stay and are so glad that we could do this for you across the board! We are looking forward to welcoming you back, soon! Best, Emily
"great place to stay"
we had a great time here and was taken care of very wellGenuine Hotels.com guest review
Response by Hyatt Regency Boston Hi Kevin, Thank you so much for taking time to post a review. We are so glad that you enjoyed your stay! Looking forward to see you, again, soon! Best, Emily
"Good option in Boston"
Very nice stay - convenient to theater district, restaurants, Boston Common and many major attractions, including the New England Aquarium.Genuine Expedia guest review
Response by Hyatt Regency Boston Hello! Thank you for choosing Hyatt Regency Boston and for taking the time to leave a comment! We are glad that you were able to take advantage of all of the great attractions and restaurants that we are so lucky to have surround our hotel. Please visit again, soon! Best, Emily
"Close to the theater district and very comfortable"
The hotel was in a great location, the staff was friendly and room was great. We enjoyed out stay very much.Genuine Expedia guest review
Response by Hyatt Regency Boston Hello, Bob, It is so great to hear that you enjoyed your recent stay at Hyatt Regency Boston. Our associates and our location are among our greatest assets and it makes us proud that during your stay you were able to experience them as such! Thank you for taking time to review and we hope to see you again, soon. Best, Emily
Quick check in, clean rooms and helpful staff. Had a delicious lunch in thd hotel resturant!Genuine Expedia guest review
Response by Hyatt Regency Boston Hello and thank you for posting a review! It is feedback like yours that helps us to improve each and every day. I am beyond thrilled that we were unable to accommodate you with a quick check-in, accommodating guestroom and delicious lunch in Avenue One. We hope that you will join us again, soon. Best, Emily
Discovered upon arrival that valet parking is $50. So parked the car ourselves in the garage adjoining the hotel. Turns out it is $36.00 per 24 hours, and an additional $16 each time you want to take the car out. At least the valet has unlimited in/out privledges, so if you are going to take the car back out during your stay you are better off using […] the valet. Read moreGenuine Expedia guest review
Response by Hyatt Regency Boston Hi mia, Thank you for posting a review. While we always hope that a stay is without flaws, we take feedback seriously and look at it as a way to improve. I apologize for the opportunities that you experienced with parking. As we are situated in the heart of the city, parking can be a struggle. We strive to offer our guests various parking options, so please be in touch next time you are in town and we will do our best to accommodate. All my best, Emily
"Hyatt in Boston, disappointing!"
It was just average...nothing to rave about. No mini bar/fridge/game system in the room like advertised.Genuine Expedia guest review
"A Fine Downtown Hotel"
We arrived on the eve of the Boston Red Sox parade. Check-in was very easy. Upon entering our room, we were quite pleased. It was clean and very nicely decorated. After unpacking and freshening up we went down to the hotel restaurant for dessert. The waiter was very friendly and accommodating. The next morning we woke up, had breakfast, and checked […] out. Because we weren't sure whether we would be back before the official checkout time, we had our luggage held for the day. Read moreGenuine Expedia guest review
Response by Hyatt Regency Boston Hi! Thank you for choosing Hyatt Regency Boston! We are so glad that you were able to take advantage of our convenient location to the parade and to the desserts at Avenue One! Go Red Sox! Warm wishes, Emily
When we arrived I felt that the customer service person was not nice at all after I had spoke with someone the day before and cleared a problem from reserving from hotels. Com she wanted to charge me 25.00 for each child when there was two double beds just felt she was rude.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hello, Thank you so much for your review and thank you for choosing Hyatt Regency Boston! We strive to provide authentic hospitality at every communication and apologize that your interactions with our associates were lacking in this area. Please be in touch during our next visit--so we can ensure a perfect check-in. It is feedback like yours that helps us to improve each and every day. We hope to have the chance to welcome you back soon. We promise, our hospitality won't disappoint. Best wishes, Emily
The only problem was the lack of a wet bar, it seems they are removing them from all rooms. Security and service was wonderful, Wait staff and desk service was great and friendly.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hi Bob,Thank you for taking time to write a review and thank you for the kind words about our associates! We are working hard to match our guestrooms to the quality expected of our guests, making them more comfortable and more in-line with our modern decor found in the lobby. You are correct, we have implemented mini-refrigerators for personal use. We'd love to have you back to experience the changes! All my best, Emily
phone beeped all night, towels old and beat. We were in room at 9:45 am so it didnt get made up till 5:00 pmGenuine Expedia guest review
"Room too hot"
the room was too hot and we lowered the thermostat to it lowest setting and still too hot opening the window was not really an option because of the noise of the city and the fumes of the cityGenuine Expedia guest review
"Great location, nice pool, comfortable room"
Pros-Great location, easy parking and check-in. Friendly staff. Cons-No towels in the pool area. Vey noisy at night, barking dogs and crying babies right across the hall. I love dogs but not those crying all night to be let out.Genuine Expedia guest review
Perfect for a night at the ballet, short walk to the common, movie theatre within a minute's walk, tons of great bars and restaurants within walking distance. Hotel was clean comfortable and reasonably pricedGenuine Hotels.com guest review
Response by Hyatt Regency Boston Hi Chris, Greetings from Boston! We are glad that you were able to take advantage of all of the great attractions and restaurants that surround the hotel and hope that you had an amazing night at the ballet. Looking forward to welcoming you back, soon! Best, Emily
"day in boston"
The night desk service was weak :No greeting ,no smile,seemed to be "out of it" ..Night desk mgr surly..Day folks were better ...some of the staff were really friendly Best staff were the valet folks by day..Room nice ,okay . Not amazing , not bad either.. The location is the best part ! Super convenient and great views.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hi Rose, Thank you kindly for taking the time to post a review! Our location is surely one of our best assets; however, I deeply apologize for the opportunities you faced with our team, which I assure you, is by far in a way our number one asset. We strive to provide authentic hospitality at every interaction. I hope that we can welcome you back for a second chance to wow you. Best wishes, Emily
"Over All excellent experience"
The Hotel is in an excellent location and the staff was fantastic. If you are bringing a car be careful of the rates and check to see if you can get a parking validation for a discount or if it is cheaper for valet parking. We ended up paying $60 for a little over 24 hours.Genuine Hotels.com guest review
Response by Hyatt Regency Boston Hi Rebecca, Thank you for your comments! We are so glad that you were able to take advantage of our convenient location and that our associates where there to assist! It gives us great pleasure to read comments such as yours. In regards to parking, I deeply apologize. As we are situated in the heart of the city, parking can be a struggle. We strive to offer our guests various parking options, so please be in touch next time you are in town. We'd be happy to assist! All my best, Emily
"Excellent hotel with a good location"
The room was perfect and is located a few blocks away from the train/bus station so is pretty accessible. Excellent bathroom amenities and cleaniness.Genuine Expedia guest review
Response by Hyatt Regency Boston Hi Nacho, Thank you for taking the time to write a review! We are glad that you were happy with your room and amenities and that you were able to take advantage our public transportation; it does make it quite easy to get here! We look forward to welcoming you back the next time you are in town! Best, Emily
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