"Not very happy"
We were very disappointed, the location was good but the room was TINY and VERY HOT. We asked for a crib, they brought a very dirty pack n play. We ended up leaving in the middle of the night, having paid $50 for parking because the room was so hot we couldn't sleep.Genuine Hotels.com guest review
The Location around the hotel itself is fine but, it is pretty close to the Tenderloin district which is not even remotely safe. If you map out your course before hand or take a taxi you will be just fine. The Vegan restaruant attached to the hotel is very good. If you have never tried vegan food you should try this restaurant. You won't be dissapointed. […] We also found a very good Thai place about a block behind the hotel. We also found the people of San Fran to be very friendly. I was amazed at how many offered to help when we looked lost. I was really impressed. I may be from MN, but people here are not very helpful when it comes to helping others who look lost. Read moreGenuine Hotels.com guest review
"San Fran noisy hotel"
With parking, this hotel with tax was $400 a night. We had a family suite but there was no sitting area. Very cramped. The noise level was the worst part. The hotel is very old and there is no insulation from the city noise at nite. On the Saturday nite it was loud until 2:30 am. The minute you step in the hotel you smell a unpleasant odor similar to […] a grandmother's old, neglected house. The breakfast was poor. Read moreGenuine Hotels.com guest review
"Totally fine place to stay!"
We would stay here again (grad student budget and sensibilities), but could see how this place isn't for everyone. Pretty standard Best Western hotel experience, but an older (though pretty) building with some street noise (we were fine and slept well on the fifth floor, but heard that other visitors did not like being closer to the street). Location […] was fine for us because it was within a few blocks walk (if we traveled east and then south) of transportation stops and some good restaurants, but it was also a few blocks walk (if we traveled south then east) of some very rough blocks. Although we felt very tense when we accidentally walked through the rougher part once, we felt safe enough the rest of our trip. The homeless and panhandling population did not seem to be violent anywhere we went, including our neighborhood and the touristy area nearby. Read moreGenuine Expedia guest review
"Welcome to the Hotel California"
Great old building with plenty of character. Room was on the 2nd floor facing a back alley and was noisy until about 11:00 p.m. Ask for a room at a higher level. Tim was the Jedi Master of all things sight-worthy and showing you how to get there. Great location close to public transportation and Union Square. Nice, artsy neighborhood. Wine and cheese […] reception after 5 p.m. We will stay there again. Read moreGenuine Expedia guest review
"Good service, old noisy building"
The staff was very accommodating. The wine and cheese party every evening is a nice touch. However, this an old building. The street noise was very loud which made it very difficult to get a good nights sleep.Genuine Hotels.com guest review
Great location. I could not really see the sky from the windows in our room. They faced another building. Hotel for adults. My 9 year old kept asking where they other children were.Genuine Expedia guest review
"Low Price Consideration"
The hotel came in at a low price for the "UNION SQUARE" area. Yes its on Geary St, but its about 4 blocks away from it. 4 blocks right into the heart of sketchyville! I know there's homeless people littering every street in SF but there were too many crackheads roaming around the corner this was on. That coupled with the facts that there is no AC so […] you have to have your windows open for any airflow at night, means you hear them shouting and doing whatever else they do at 3 in the morning. The room itself was small but nicely done. The restaurant in the building seemed to have good reviews, it was vegan. I'm not one, but am not opposed to eating it....so I picked up a menu and got snapped at by the host saying "YOU KNOW WERE VEEEEEGAN RIGHT?!" I said yeah, and continued looking. Get of your horse! Bottom line, if you're pinching pennies stay here, next time I'll cough up the extra money for a better location. Read moreGenuine Hotels.com guest review
"Awesome hotel...great location!"
We stayed here for 2 nights on our way to Hawaii. First of all, the staff is the friendliest I've ever seen in a hotel. Very helpful when it comes to directions! Def call ahead to use their shuttle to/from airport..1/2 the price of a cab. The room was small but very nice and updated. Bathroom was great too...Plenty of hot water!! Breakfast was good...not […] fancy but suited us fine. The location is key... Walking distance to everything including cable cars and buses to everywhere. Read moreGenuine Hotels.com guest review
"Nice hotel - but city noise Ruined the stay"
Room was nice, but the bar below was way to loud!!! They need to upgrade the hotel windows to block out the noise. Great location, but don't return to the room before 2 AM if you want a quite nights sleep.Genuine Hotels.com guest review
"Parking situation is pretty weird."
Non of the employes told us true about parking. The guests staying at the hotel can park theirs cars for about 20-25 $ a night right next to the hotel, but non of the personal who works at the hotel mentioned that, instead they would send us to all kinds of places with prices $40-45 . Also another thing... the building is tall and living at the 6th […] floor had to use stair case going down in almost 96% of the time.For some reason it just does not want to show up when you want to go down.No problem to go up. Liked free wine and cheese every evening, complementary breakfast was not bad at all. We had problem with connecting to free wifi using ipad.Gave up... Read moreGenuine Expedia guest review
"Nice hotel staff. Very convenient. Noisy outside."
I arrived early morning but the room was there. The hotel staff was very friendly. The room is pretty good. The only caveat is it was noisy at night outside. that is SF street life.Genuine Expedia guest review
they messed up the reservation and did not have a suite available for us.the breakfast buffet closed an hour early without warning when my son was not even awake yet. older building so the windows did not block out the loud street at allGenuine Hotels.com guest review
"great service, ecclectic environment."
Tim at front desk was wonderful. Lacks major ammenities like gym and business center, but very accomodating front-desk and hotel services. Very ecclectic place. I would stay again.Genuine Hotels.com guest review
Overall the experience was OK, rooms seems to be a bit small and crowded. The mattress was too soft or old and was not comfortable for two people to sleep on the king bed. The staff was pleasant and helpful. Complained about the mattress but the so called 'fix' did not help.Genuine Expedia guest review
"Good hotel close to Union Square"
Enjoyed wine and cheese everyday between 5 and 6:30, relative proximity to Union Square at a competitive price , and complimentary continental breakfast. Missed having a mini refrigerator.Genuine Hotels.com guest review
"It's the little things..."
The location of the hotel is great, and the room was spacious and clean. The lower rating is due to the fact that there were a collection of small things that added up. For instance, there was no television available in the hotel due to a new cable system being installed. The ice machine is in the basement. There was no information in the room about […] the hotel, the area, amenities, etc. The combination shampoo/conditioner felt a bit low rent. And I didn't find out that I should have been offered a free tequila shot at check in until I went down to find out why my TV wouldn't work. Nothing major to complain about, but small considerations would be nice. I would give it another try... Read moreGenuine Expedia guest review
The staff was very welcoming and the hotel has a great location, close to Union square. Nice rooms.Genuine Hotels.com guest review
The stay was nice.Genuine Hotels.com guest review
"Smaller than I thought"
The hotel is ok, but for the price, the rooms are extremely small. Also the walls are paper thin. There was a restaurant outside my room and even though I was on the 3rd floor, I could here conversations word for word. I was kept awake unitl 1-2am by how loud it was outside. The staff was friendly and helpful and the room was clean.Genuine Hotels.com guest review
SMALL and OLD are the 2 words to describe this place. I stayed here for a week with my boyfriend not knowing what we were getting ourselves into. This is not the type of hotel you would want to go to for a vacation. If you had to stay here and you didnt care that the room is the size of a closet and the bathroom is the size of half a closet then you […] should stay here. The rooms were literally a room with a bed and maybe 4 ft of space to walk and a tiny bathroom. Everything in the hotel is old. Rooms look like hostel private rooms. There were lamps in the room without any where to plug in so I dont even know why they were there. Only 1 plug in the room to charge your items and the other one was in the bathroom. Also 1 night the fire alarm went off at 3am and the whole building had to evacuate, fire trucks came and after 20 minutes everyone went back in without an announcement or anything, til this day I still dont know what happened, the next morning I asked the front desk about it and they replied "I dont know I wasnt here last night" talk about horrible service! Never again! And besides the hotel itself, the area is shady, you cannot walk without 5 homeless people trying to ask you for money. Not my idea of vacation. I gave 2 stars because it was 3 blocks from union square and they had continental breakfast, and dont expect any protein, its from a vegetarian restaurant so basically carbs and fruit. Read moreGenuine Expedia guest review
We had a great time and loved our room. It was cozy & the service was amazing!Genuine Hotels.com guest review
"Would come back"
Nice little surprise of a hotel. Grateful for the upgrade, as I received a charming corner room on 7th floor. Old old building has been remodeled nicely. Didn't take advantage of complimentary shot of tequila at check-in (got there at 10am...although it probably would have made the conference I was attending more fun). Down sides: noisy location, very […] sketchy neighborhood (MUST take cabs at night), hair in bathtub. Up sides: great bed and wonderful staff. Read moreGenuine Hotels.com guest review
"Good location for seeing the sights"
We had a wonderful time in the beautiful city of San Francisco! The staff was friendly, helpful, and fun. Breakfast and the afternoon wine and cheese was very nice and appreciated. Overall, The California Hotel was a lovely place to stay!Genuine Hotels.com guest review
clean, good breakfastGenuine Hotels.com guest review
Very noisy and a very tired old hotel................Genuine Expedia guest review
"it was good place"
It wad good for san francisco trip Good location, good service.Genuine Hotels.com guest review
"Decent hotel in a bad location."
Everything was pretty nice about this hotel except the room and the neighborhood. We paid a lot for a Suite that turned out to be two small rooms connected by a small hallway and a bathroom. The beds weren't very comfortable in my opinion, way too soft and fluffy. The neighborhood was the worse experience. Very dirty, lots of transients, and extremely […] noisy at night, which made it very hard to get a good nights sleep. Read moreGenuine Expedia guest review
"close to union square"
overall it was very good for the priceGenuine Hotels.com guest review
Older Hotel but it has lots of charm and a great Vegan Restaurant. Kept up very well. Plus I am a fervent Eagles fan.Genuine Expedia guest review
"charming and comfortable"
We liked our room, it was cute, clean and had a lot of character. The wooden floors were quite special, along with the huge windows. The staff were very helpful and nice. The only downside was that the king bed had a pretty big dip in the middle. Otherwise I would rate this 5.Genuine Hotels.com guest review
"Close to EVERYTHING you need !!!"
I loved the hotel, its not for children at all. because the roms are small n cozy. Book this is its just for you and your sweetie, no kids.... This hotel is located in the heart of downtown so if you DONT like noise dont book here, we njoid it very much. They serve a nice breakfast thats free but we tried DOTTIES which is in walking distance for breakfast […] is a must go to, you will have a line but the food and service was well worth the wait, must go see Beaches of Babylon excellent play I must say, Tim, & Baji at the front desk were great!! Dont rent a car if you plan to tour Alcatraz unless you dont like to walk, we walked there it took us 30 min exactly to the pier leave hotel make a left out front door make a left on Stockton and keep it straight down to the pier, no hills or nothing. Excellent walk with sites to see. Read moreGenuine Hotels.com guest review
The hotel is good, but it is a little noisy there. There might be a bar or club downstairs.Genuine Expedia guest review
"Clean room, nice staff, close to convention center"
I visited the Best Western Hotel California for 6 days to attend a conference at the nearby Moscone Conference Center. I wanted to stay closer to the Center, but the hotels were booked up. The walk was not bad though, about 20 minutes, and you get to pass by Union Square and see some of SF's famous trolleys go by. The hotel itself is very clean, and […] I found the staff to be helpful and courteous. The only negative thing I have to say about my experience was that the surrounding area is a bit sketchy at night. Many drifters and street noise, so I might not recommend this if you are traveling with a family. But I travelled by myself and never felt unsafe, just a bit more cautious than normal. Other than that, it was great! Read moreGenuine Expedia guest review
"Family Friendly Hotel"
Our family of 5 stayed here in August and we had a wonderful experience. Had the 2 bedroom suite and it was perfect. The central location was great, the breakfast every morning was delicious. The only minor flaw was the very slow elevator but that was no big deal.Genuine Expedia guest review
The cost per night was out of line for the offered amenities. Not a good neighborhood with beggars at the hotel door.Genuine Expedia guest review
My only compliant about the room was the water pressure and temperature was awful in the room. Everything else was great! Would stay againGenuine Expedia guest review
"Great little hotel for a Union Square getaway!"
This was a great little San Francisco Hotel. The location is great. The decor is fantastic.Genuine Expedia guest review
"No A/C and loud at night"
The room was overpriced, hot, and loud.Genuine Hotels.com guest review
"Glad to be home"
This hotel is located in a very old building, and it shows. The room we stayed in was closet-sized with only one electrical outlet and no air conditioning, but I'm sure that is standard for many establishments in San Francisco. It did have an old overhead fan, but it listed from side to side and seemed very close to falling down. The bathroom was basically […] dismal, with old pink shower tiles, cracked floor tiles, a patched tub, and a sloppy grout job applied over the fixtures. Cosmetic issues aside, the water temperature oscillated between burning hot and freezing cold, so I opted to go without a shower. The good news, I guess, is that I now have a renewed appreciation for the amenities at home. Read moreGenuine Expedia guest review
"Not at all satisfied"
Only go here if you want to party all night. The bar down stairs is extremely loud and you need ear plugs to sleep. The rooms are small. The TV did not work in one room. All of the people that work there were nice except for the chef that verbally attacked my wife in front of my 6 year old son over him trying to help pour milk on his cereal. The guy […] was absolutely ridiculous in his behavior and should be fired for the way he acted. This went on for ten minutes with him continuing to give every one in the family dirty looks the entire time we had breakfast. This is the worst treatment I have seen from a hotel employee toward a guest in 20+ years of traveling. Read moreGenuine Hotels.com guest review
"Not the one to rave about but decent enough."
Breakfast was awesome. Kinda noisy which is understandable considering it's the city. However, the bathroom faucets were hard to regulate if you are taking a shower. It is hard to get the kind of temperature comfortable for taking a shower. May need to update on plumbing.Genuine Expedia guest review
"Nice hotel, sketchy neighborhood"
I really enjoyed our stay at the Hotel California, small but nice room, ok bathroom and good breakfast but some of this was overshadowed by the poor neighborhood. Every night on our way back to the hotel we were confronted by the homeless population, panhandling. The men were not dangerous but not something I like to deal with when on vacation. Be aware […] of your surroundings when you enter the Tenderloin district and take taxis. The neighborhood goes from bad to worse the further in you venture. Read moreGenuine Hotels.com guest review
"Feel the street and bar in your room"
Too noisy and no isolation at all in windows. Windows are wooden and have lots of gap between each other. Therefore, you can feel everything. It is just next to cafe-bar. There is no way to sleep earlier than 2 am which the closing time of the bar. There is an antique elevator which is frequently out of order. We would like to change the room by hoping […] that the other room will be less noisy. Hotel staff was rude to the customer and didnt support us at all. We had to move all our luggage down first from 5th floor by knowing that we will be relocated to a room in 6th floor and move them up to 6th floor. It was terrible as the antique elevator was out of order!!! Read moreGenuine Expedia guest review
Good Location, friendly staff. Place has some old charm, but my shower was touchy, and the AC in my room did'nt work. Got stuck in the elevator once, and the last night I was there some dipstick pulled the fire alarm and scared all the Tourons! Good Times!Genuine Expedia guest review
"Great rooms, service, location."
Excellent service, very nice staff. Great location. Comfy bed and pillows. Nice hotel. Only complaint is there is some kind of restaurant/night lounge next door and at night it got very loud from our room. It didn't really bother us though, we fell fast asleep.Genuine Hotels.com guest review
"Great historic hotel"
My husband and I enjoyed our stay. It met all our expectations; continential breakfast and WI-FI. The room was comfortable and spacious for both of us. We are used to vactioning in historic hotels and expect that the rooms will be small and without air conditioning. The weather is mild enough that opening the windows or having the ceiling fan on made […] the room plenty comfortable. I read the reviews about the street noise and thought it might be an over exaggeration, but that was not the case. The hotel does offer complimentary ear plugs and in all honesty we got used it to it as best we could. Most of the staff members were friendly and helpful. So all and all I would recommend this hotel for the amenties and price. Read moreGenuine Hotels.com guest review
"Pictures of the hotel looks better than what it is"
We first got to the hotel there were hairs in the shower and sink. The water pressure was weak. The fire alarm went off twice in 2 days. The hotel is old and smells. The sheets were itchy, I had to request new ones. Valet takes forever because they park streets away and is very expensive. We checked out and went to the Westin St. Francis and loved […] it! Read moreGenuine Hotels.com guest review
"it was close to all so not walking long."
In the bathroom, the sink faucet nozzle sprayed out water everywhere. It got our clothes wet, the toilet set wet and floor. The nozzle needs to be taken off and either clean or replace with a new one. Everything else was good. We would stay there again when coming to SF.Genuine Hotels.com guest review
"great price and location. a little noisy at night"
Great hotel if you don't mind the noise of the party crowdGenuine Hotels.com guest review
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