Staff was friendly and very helpful. Beds were comfortable. My only complaint would be the WiFi charge. It should be cheaper or free.Genuine Expedia guest review
"Nice hotel close to the zoo and the museums."
Clean rooms, good food in the hotel restaurant and very nice staff. Nice pool also. Brought a wagon full of stuffed animals for my son to pick one when we arrived. The hotel staff and valet could have given more information as far as parking. We also didn't have any help with our bags when we arrived. Other than that great hotel!Genuine Expedia guest review
"Front Desk less than helpful"
The front desk was less than helpful. we were told one thing and they did the opposite and then denied they ever told us what had said.Genuine Hotels.com guest review
"Is it really worth the price?"
My mom & I stayed at this particular hotel because it is very close to a hospital she is being treated at. I thought the service was outstanding, but I was really dissapointed in the room. Our room was very small & the bathroom was tiny!!! Considering we paid a premium price for the room, we expected something a lot more comfortable. I will say that […] the beds were very comfortable. Read moreGenuine Hotels.com guest review
"Conveniently located hotel"
This hotel was conveniently located close to the places we wanted to visit. The parking was less than desirable and it was hard to find the location of the parking garage. The room seem to be cool during the day but we weren't in the room much. At night we found it hot and stuffy and we had it set to 65. Overall, the hotel staff were very pleasant and […] the entire place was very clean. Read moreGenuine Expedia guest review
"Nice but not luxury"
The hotel was very nice whenever we walked in. We came in through the valet because we couldn't find anywhere else to go in. At first I thought valet was expensive but we figured out that if we had to use the car and take it out of the self park garage, wherever that was, and brought it back in the cost would come out to about the same. Plus the valet […] is 24 hrs. All I had to do was call down and they were super fast about getting the car to me. The elevators were extremely slow. So I definitely suggest if you have to be somewhere leave your room much earlier to allow time for the elevator. The staff was very friendly and super helpful. The rooms were sub par. Not 4 stars like I expected. They were small and the bathrooms were tiny as well. The beds were comfortable, but that's about the only good thing about the room. Overall the stay was nice. The hotel is right in front of the metro rail. Read moreGenuine Hotels.com guest review
Always a great place to stay when you have business or meeting in the Texas Med CenterGenuine Hotels.com guest review
"First time visitor"
Pleasant stay and welcoming staff. We received an extra set of towels from housekeeping upon our arrival, and another staff member who wanted to make sure we found everything to our liking. There was usually someone in the lobby in the evenings to greet or assist anyone that came in. Great servers/service for breakfast in the hotel (Driscoll's).Genuine Expedia guest review
Are family of 5 stay here for my son surgery at herman hospital. We stayed for 7 days and was very clean.Genuine Expedia guest review
"Close to Reliant Stadium and Museum District."
Took the family to the Houston Rodeo, Keith Urban concert and Natural Science Museum.Genuine Expedia guest review
"Super convienent to the Medical Center"
Was really impressed with the staff and the great rate I got from Hotels.Genuine Hotels.com guest review
"Close to HLSR cookoff"
Everyone was very professional and pleasant. Would definitely recommend.Genuine Hotels.com guest review
"great except for valet"
Valet parking was too expensive, after you pay that you see no need to tip the attendantsGenuine Hotels.com guest review
I cannot say how important customer service is and the staff at this Marriott have it right! The hotel and rooms were clean and the staff were fantastic! At 1 AM we had an issue with the faucet in the bathroom not turning off and maintenance showed up within 5 minutes and fixed the issue quickly. Excellent stay, amazing service!Genuine Hotels.com guest review
The hotel itself was very nice. But if you book your room through one hotels.com or one of the other sites.....you are not guaranteed ANYTHING! !! We booked a king size bed, when we got there we were told that we could only have a room with two double beds or nothing. Not my idea of customer service.Genuine Hotels.com guest review
Response by Houston Marriott Medical Center David, First and foremost, thank you for taking the time to share with us your feedback regarding your most recent stay with us. While it is never easy to learn that we failed to deliver excellent service to one of our guests it provides us the opportunity to improve our operation. Please accept my apologies for not being able to deliver the king size bed you have requested. I plan to share your feedback with our team during the weekly staff meeting and review our systems to ensure we learn from this experience. Again, thank you for sharing your feedback.
"Close to Reliant Stadium."
We went to the Houston BBQ Cook-Off at Reliant Stadium.Genuine Expedia guest review
"Great place to stay for BBQ Cookoff"
Hotel staff was knowledgeable, helpful, and courteous.Genuine Expedia guest review
I was disappointed that they dont have free WiFi or free breakfast. the rooms were nothing special and we had 4 people in our room so it was 2 double beds, not queen. VERY SMALL. The staff were very politeGenuine Hotels.com guest review
"Near my daughter's residence."
Staff were very friendly!!!Genuine Hotels.com guest review
"Great service and convenient to everything!"
The staff very helpful and friendly. The shuttle service was a great asset to the hotel. Will stay here again.Genuine Hotels.com guest review
Its expensive. For about 300 to 350/ night, its expensive. The room is not extraordinary, but its clean and the service is great. You have to valet parking with will add another $24 to the stay. The food its not great, but not bad. People that are there are sick. So, if you had the money you can stay there.Genuine Hotels.com guest review
"great place great location"
BrandonGenuine Hotels.com guest review
"Awesome hotel for a family vacation"
The hotel was beyond our expectations. As soon as we walked in the door, the staff welcomed us. While I was checking in at the counter, my 2 kids were each given a nice stuffed animal. The kids loved it! Since suffer from allergies, I called and requested hypoallergenic bedding just before we arrived. When we got to our room, we weren't sure if it had […] been changed yet. Housekeeping came and verified that it was indeed already changed to hypoallergenic bedding! We got the Stay for Breakfast option, and it was well worth it! The breakfast selection was great. The staff brought the kids Mickey Mouse shaped pancakes without us even asking for it! The indoor pool was also a nice treat because we have not gotten to swim since the summer. The Children's Museum, Zoo, and Museum of Natural Science were all within walking distance or a couple of rail stops away so we didn't even need to use our car. Speaking of not using our car...as we were loading up our car to leave, we found out the car battery was dead. Apparently I had left the light on. We went get help from the valet, they quickly went beyond the call of duty and found jumper cables to help us jump it and saved the day! After we had left the hotel and arrived at our next destination, I realized that I had left my iPad in the room. I called the hotel in a panic to see if they can find it, and they did. It was held by security until we picked it up later in the day. Awesome hotel! Read moreGenuine Hotels.com guest review
Have stayed here before. Love the location and staff. The bar lacked a little in their food service this time. Could not get our order right. And I wish the Starbucks was open on weekends!Genuine Hotels.com guest review
"Friendliest staff I have ever encountered."
So friendly and easy to check in to. Hotel was pretty booked but valet service was very prompt. While checking in the clerk asked us to wait a minute then came out with a little red wagon full of stuffed animals for my two grandchildren to pick from! Kids were so excited. I would definetly stay here again and recommend to everyone.Genuine Expedia guest review
"Nice hotel and close to my event"
Staff was great, hotel was very clean, but our room AC was not working properly and did not sleep well at all. Too late to call for assistance as we were needing to get some rest before the next morning and by calling someone to fix or switch rooms could have potentially taken a few hours; therefore, just slept uncomfortably.Genuine Expedia guest review
"More than expected and I expect a lot!"
The Houston Marriott staff goes above and beyond. Breakfast was awesome. My kids had so much fun and that is what counts most to me.Genuine Hotels.com guest review
This is supposed to be fine hotel. Rooms are about level of mid-price hotel and the bathroom is at the level of a budget hotel. The linens were at level of budget hotel. Expected more amenities for the price.Genuine Expedia guest review
Always a smooth and comfortable experience. Great hotel, great staff. Paying for parking is the only downside.Genuine Expedia guest review
"Walking distance to rice village."
Staff very accommodating. Shuttle service to rice village and other destinations close by. Very comfortable room, clean. If you need to be close to rice university, medical center or museum district, this is the perfect place.Genuine Hotels.com guest review
"it was a nice stay! affordable!!"
Would stay again!Genuine Hotels.com guest review
"Perfect for people visiting the medical center"
Staff was very courteous , food in the restaurant was great, and the rate was very reasonable for our location. We had an appointment in Smith tower; with connecting crosswalks we never had to go outside. The weather that day was cold, damp, and windy.Genuine Hotels.com guest review
The staff was excellent and went out of their way to make our stay enjoyable. Would definitely stay here again should the opportunity arise.Genuine Hotels.com guest review
Conveniently located on the metro rail line, I stayed here and hung out late night in downtown. It was safe, convenient, and priced right.Genuine Hotels.com guest review
"Nice Hotel close to Rice"
Great hotel, lovely room, only downside was that the bathroom was very small.Genuine Expedia guest review
"Best Hotel in Houston"
My family stayed here for a short weekend trip to Houston to enjoy the zoo and museums, but we found this hotel was a gem within itself. The staff treated all newcomers as royalty, especially the valet and the breakfast staff in the Driscoll restaurant. The pool is spacious and well-heated (not too cold or hot) and the spa (hot-tub) is larger than most […] hotels. I noticed w/ the proximity to various hospitals that the majority of visitors are patients and their families. I found this hotel is more than accommodating to those w/ limited mobility, and what a wonderful way to reduce the stress that may incur w/ medical procedures. There is a metro (train) stop in front of the hotel, and a few restaurants within walking distance. The hotel offers a shuttle with a 2-mile radius which is AWESOME! Because all the hospitals, museums, Rice University, University Village shops and restaurants fall within this 2-mile radius. I can go on on. Great hotel w/ exceptional personnel. Read moreGenuine Hotels.com guest review
"Houston Marriott at the Texas Medical Center"
Great place, walking distance to the doctor, very quite rooms, and the staff could not have been nicer.Genuine Hotels.com guest review
Always someone offering to help. Breakfast buffet was excellent! Loved the omelets! Shuttle driver/service excellent. Restaurant cold--bring your jacket. Great stayGenuine Hotels.com guest review
"Reasonable choice for location in Houston"
What stands out about this hotel is the helpfulness of the staff. Every staff member appears eager to go above and beyond in helping the guest enjoy their stay.Genuine Expedia guest review
Registered online through expedia and by phone. the hotel claimed my payment had not gone through even though I had a receipt and they had no record of my registration in their system. There is a disconnect between phone and online registration and the on site computer system that needs to be fixed.Genuine Expedia guest review
"Not what we expected"
Difficult to find in downtown Houston. Difficult to find parking. Literally had to let my wife out to go inside to check in and find non-valet parking. $22.00 for valet parking otherwise you end up on the third floor of the garage with no good directions on how to use the elevator. Ended up walking down three ramps with our luggage to get to the hotel. […] Part of this was through a construction site area. Valet area was almost vacant while there were a large number of non-valet vehicles on the 3rd floor with ours. Of course as you noted breakfast included is another $24.95. We skipped that part. Internet usage is another $9.95 for the night and we skipped that as well. AC was extremely cold. Adjusted it down a degree and it got warm in the room very quickly. Would not go back and was very disappointed. For a big name it was relatively expensive. We will not go back. Read moreGenuine Hotels.com guest review
"Very convenient location"
This facility is in the heart of the Houston medical corridor and is extremely convenient to this area, Reliant Park, Rice Village and the surrounding area. Self-park was convenient and reasonably-priced, especially on weekends. I highly recommend this hotel.Genuine Expedia guest review
"Close to the hospitals. Nice area"
The hotel has a very pleasant staff pleasant staff and access to business center.Genuine Expedia guest review
"Great Service, moderate condition"
It pains me when hotels pay excellent attention to customer care but neglect things like plumbing. Toilet never flushed properly which resulted in a less than enjoyable stay. Lobby, restaurant, bell staff - all excellent.Genuine Hotels.com guest review
"excellent option for texas medical center"
great location for being in the hospital, I have tried several of the options over the years of attending MD Anderson and this is probably the most luxurious. Overall very good, friendly shuttle serviceGenuine Expedia guest review
"Bait and Switch"
You'd better have A LOT of money to stay at this hotel. Your parking is $/day valet or $ to self park, and another $ if you leave and come back. Internet is available free in the lobby, otherwise you'll pay $ /day for access from your room. There is no microwave, so you'll have to eat at Driscolls ($ for breakfast buffet, etc). They also have no discounts […] for medical patients, veterans or seniors. I stayed with my father on a trip to MD Anderson; this hotel was one of the worst and most expensive trips of my life. Never again Marriott, shame on you. Read moreGenuine Hotels.com guest review
"Walking distance to Methodist Hospital.."
Very good experience very close to Methodist HospitalGenuine Expedia guest review
"Very clean, well appointed and comfortable"
Very clean, well appointed and comfortable. Will definitely be staying here againGenuine Expedia guest review
"Texas Medical Center"
The staff was exceptionally helpful and accommodating, always available and asking if we needed anything.Genuine Expedia guest review
"Close to the several sites"
We went specifically to see the museums the location of the hotel is in perfect walking distance. The staff was nice and very knowledgeable on locations and even some sites that we didn't have on our list. We will stay again when we come to Houston.Genuine Hotels.com guest review
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