Very nice Comfy bedsGenuine Hotels.com guest review
The Omni is an outstanding hotel in Providence ! The staff is fantastic and very nice ! The location is very easy right off the highway exit downtown, valet park . In the summer ,If it's nice weather, take a $5.00 cab ride and head up to "Federal hill" and go sit outside at the "Venda Bar" ! It is a great place to relax for a drink and to listen to […] the music ! I recommend eating at "Siena's" down and across the street , it is rated as Providence's #1 restaurant for several years in a row ! Mmmm.. lobster ravioli with a glass of malbec and their tasty breads ! Read moreGenuine Hotels.com guest review
"Great downtown location!"
Hotel staff was very helpful with tips about our event. The location was within walking distance to many downtown attractions.Genuine Hotels.com guest review
"easy drive from 95 and walk to beautiful downtown"
Family stayed here during a sports tournament and the hotel's easy access to I-95 made getting to and from various fields hassle free. The downtown location allowed us to explore Providence, which we wouldn't have done had we stayed on the outskirts. Skywalk to the adjacent mall was great and would be particularly nice during inclement weather. Staff […] was friendly and the hotel (including our room) was clean, bright and quite elegant. We'd definitely stay again. Read moreGenuine Hotels.com guest review
"Lovely hotel and staff but VERY noisy"
The hotel and staff were great. The building is lovely, clean and the beds super comfortable. The staff was helpful and friendly. However the noise level at night was reall, really loud. Music and motorcyles until about 3:00 a.m. made it hard to sleep. Bring your white noise machine with you!Genuine Hotels.com guest review
We enjoyed the location of the hotel, as it was attached to the Providence Place Mall and was within walking distance to Waterfire festivities. The room has been renovated but there was a strong smell of bleach in the room. The beds were comfortable and the bedding of good quality. The pool was not in good condition, very small and dirty. We did not […] use it, much to my son's disappointment. The front desk check in was quick and Manuel was very pleasant and helpful. Read moreGenuine Hotels.com guest review
First, it is impossible to find this hotel due to construction in the downtown area. It took us 30 minutes to get to the front door. The self-park instructions were confusing. To make up for our bad beginning, the front desk offered to send us a bottle of white wine. When it arrived it was red, which I am allergic to. The staff person told us the hotel […] was out of white wine. We asked her to check again. She came back with sparkling white wine from Bronco Winery, which is bottom of the barrel. The double room was small and old. There is no fan in the bathroom. The lobby is not furnished. They charge $10/night/device for wi-fi The neighborhood is very sketchy. For $200 a night, this hotel was a disappointment. Avoid! Read moreGenuine Hotels.com guest review
"No member services if book through 3rd party"
Don't book through a third party if you are accustomed to receiving omni guest services such as complimentary wifi and ironing services. You have to pay for each service when booking through a third party and the hotel will stress that you booked through a third party constantly. Check with hotel before booking would be my suggestion for future travelers. […] Otherwise the hotel is clean and beds are comfortable. Great location! Read moreGenuine Hotels.com guest review
Excellent Client and Valet Services.Genuine Hotels.com guest review
Overall very pleasant hotel. I called for room service and was kept on hold for forever but other than that I enjoyed my stay. I will still here again.Genuine Hotels.com guest review
"Great Customer Service"
I proposed to my fiancé at the Omni Providence. I booked a night at the hotel during the first full water fire lighting of the season, and asked her to marry me in the room. I told the hotel of my plans prior to our arrival, and they were amazing. They not only upgraded us to a very nice room, but the concierge actually walked me up to the room (while […] they were cleaning if for me and I wasn't supposed to be able to check in yet), so I could put flowers in the room before we got there. The hotel itself is beautiful and the rooms are very nice. The beds are comfortable and the climate control works great. The hotel is in the heart of Providence, so there is a ton to do in the area. I would return again! Read moreGenuine Hotels.com guest review
"Average down town hotel"
The Omni is your average downtown hotel: The Pros - decent size room; fast elevators; friendly staff. The Cons: We were put in an upgraded room (post renovation) The room lighting was poor, the in-room safe didn't work (to the hotel's credit, a staff person came fairly quickly to try to fix it although we still had to store our valuables with the staff […] in the lobby) and the room door was poorly fitted and required significant effort to close.The hotel's restaurants were very pricey (it's a conference location!) and the lobby is not "sitting friendly". It's downtown so parking's expensive - valet @ $28.day (in and out) or $18/day if you leave your car in the convention parking lot next door - easy walk. We took it out one evening: returning = $12. Read moreGenuine Hotels.com guest review
"Nice, clean, affordable."
Ryan at the front desk was extremely helpful. Beware valet is expensive.Genuine Hotels.com guest review
"Loved it here!!!"
The hotel was just beautiful!! Staff was excellent!! Our favorite thing to do in Providence besides eating... Was the La Gondola ride!!! Catch it at 1 Citizen Plaza. It's a nice walk over the bridge. We just loved Rosario, our gondolier. He was excellent!!! Great voice and his stories and knowledge of Providence was very entertaining.Genuine Hotels.com guest review
Very good! front office ready and all staff are kind!Genuine Hotels.com guest review
"Would stay here again"
If I go back to Providence there is a very high chance I would choose this hotel again. Perfect location. Spacious rooms. Very happy overall.Genuine Hotels.com guest review
"convenient and comfortable"
The location is easy to get to from most major highways in the area,. I walked to dinner at a good nearby restaurant and was able to catch the free concert and water fires. The valet parking was prompt and courteous. I have stayed her before and plan to come back.Genuine Hotels.com guest review
we were very happy with the hotel and the location would definitely stay there againGenuine Hotels.com guest review
The pool is small...not well ventilated and old looking. Also it did not have easy stroller access from the east wing.Genuine Hotels.com guest review
Pleasantly surprised by complete experience at omni hotel and surrounding providence Highly recommendGenuine Hotels.com guest review
"Perfect for families"
Very clean and comfortable. My daughter loved the pool and welcome gift they gave her ( backpack with coloring book crayons twisty straw and cards)Genuine Hotels.com guest review
The lobby and public areas are very nice. I was on the 4th floor and arrived to find an old room service tray full of dishes and food outside my door. The room, itself was fine. The corridor had some stains on the carpets as well as a few used Q-Tips. Valet parking - very good (albeit $28) service. Front desk - bad first impression. I walked up to the […] desk and rather than "Hello" or "Good afternoon" all I got was "Last name?" The ladies with whom I spoke later in the day and the next day were quite helpful. The best person and most enthusiastic was a woman who was cleaning rooms - as I was leaving she smiled and asked "Did you enjoy your stay with us?" So, a mixed review. Good location if you want to walk to Federal Hill and there are some good pubs even closer. Read moreGenuine Hotels.com guest review
"All most perfect."
Everything was great but the AC won't go any lower then 67 degrees.Genuine Hotels.com guest review
A beautiful hotel close to everything. Only minor problem was we ordered breakfast in our room, good breakfast. But no place to eat it. Other than that no complaints!Genuine Hotels.com guest review
"Great stay at the Omni!"
The staff was great at the omni! i've traveled around the world for business and pleasure many times and have stayed in hundreds of hotels. From valet to miguelle at the front desk, these guys were great! I would recommend this to any one looking for a hotel in the area.Genuine Hotels.com guest review
The beds were very comfortable and great comfy blankets. It was pouring when we were there, so the bridge to the mall (which has a movie theater and restaurants) was perfect. The pool was disappointingly small, a hotel with over 500 rooms should have a pool with the capacity of more than 10! I think it's shameful when you are charged for internet these […] days, so that was not something I was happy about. And parking was expensive, but it always is in cities. But the location is great, close to Federal Hill. Read moreGenuine Hotels.com guest review
The service here was MISERABLE on many, many fronts. What a disappointment, as I'd always wanted to stay at this particular hotel. Quick example, I called reception FOUR times before checking in to see if I was able to get a room with a balcony. After speaking to different staff and getting the run-around, I figured I'd just check in and press my luck, […] asking one more time. Upon check-in, the staff member (the FIFTH person I'm now asking) tells me that none of the balconies are even accessible. Wait, what? I had to speak to 4 people first, before finding out that my request was inane to begin with? And they wanted MORE MONEY for a room with an inaccessible balcony? I am sure it is nice to have larger windows, but it is beyond me why someone would fork over more money for a balcony that cannot be used. Furthermore, why these employees are not trained to explain that balconies might be pretty and cost more, but are technically unavailable for any guest to enjoy is just one example of their poor training and service. Another would be the in-room drink service, where the bartender sent up 2 mixed drinks (one diet; one with regular soda) without marking them as to signal to the server (or us) which one was which. My friend has a medical condition and needed the diet. After several calls to the bar, we were told (no joke) that the "one on the right was diet". For any of you still reading, I'll let you do the math... Read moreGenuine Hotels.com guest review
I was a bit thrown off when Hotel Security Threatened to evict us from our room when the neighbors across the hall were having a party of sorts. There were a lot of events in the city this particular weekend and I got the impression that security was going around to most doors and letting guests know to keep the noise down, even though no one had complained. […] This occurred around 6 PM, a time when most hotel guests are out and about anyways. Though I appreciate the Hotel's efforts to minimize a party atmosphere, reprimanding guests for something they were not involved in is not a good way to win them over. Read moreGenuine Hotels.com guest review
We had flown into JFK from a vacation in Italy and had to be in Newport for a wedding the next morning at 11:30. Needless to say, when we arrived at the Omni Providence, we were utterly exhausted! The valet was friendly and efficient, the check-in was smooth and quick, and though some of the decor is a tiny bit tired, the room was perfect and the bed […] was possibly the most comfortable I've ever slept in (other than my own) - even the pillows were perfect! Read moreGenuine Hotels.com guest review
Would highly recommend for location and comfort.Genuine Hotels.com guest review
Well designed room with excellent service.Genuine Hotels.com guest review
This is fairly clean hotel, yet it's a small city hotel, nothing impressive, it is location is excellentGenuine Hotels.com guest review
Walls were very thin, not as as clean as I would have liked. There were pieces of popcorn under the dresser that the tv was on. The first room they gave us had "red-ish" stains on both bed covers. We asked for a different room were immediately accommodated. Lobby area is very nice. Nice also that it is connected to the mall. Bed mattress was very h […] ard. Read moreGenuine Hotels.com guest review
I am fairly certain that I won't be returning to this hotel! The cleaning product used in rooms is so heavily fragranced, that one member of my party was unable to stay at the hotel! Has Omni never heard of fragrance sensitivity?!?! The room was poorly cleaned on the second day, the door to the room was left open, and finally the head of housekeeping […] had to send me a gift of fruit for my inconvenience. I enjoyed the fruit - but not the stay. Read moreGenuine Hotels.com guest review
Room was average - specified deluxe. Not close to being worth price charged.Genuine Expedia guest review
"great location-connected to large shopping mall"
very enjoyable-great restaurants on property--shopping mall next door and lots of entertainment in the area-walking distance to lots of fun placesGenuine Expedia guest review
"Would go back anytime"
Have come to really enjoy the Omni, in multiple cities. Would go back here anytime!Genuine Hotels.com guest review
"Not for Light Sleepers"
While there were certainly perks to staying here - free beverage delivery in the morning, easy access to Providence Place via the sky walk - the negatives were enough to keep me from recommending my company use this hotel again. Mainly: I stayed here for work, meaning I needed to get to bed at a decent hour & wake up at one. The walls are so paper thin […] that you can clearly hear every conversation held in the hallway, AND what your next door neighbor gets up to at 2 AM. I was on the 19th floor and could still very clearly hear sirens and traffic from the street below. For heavy sleepers this place is probably fine, but not for me. In addition to the lack of noise-proofing, the staff working in the restaurant was completely rude to my colleague and I. Cold soup, being charged for drinks that were never delivered, and overall poor attitude. Not the level of customer service I would expect. Read moreGenuine Expedia guest review
"Excellent hotel attached to the Providence Mall"
Angelic, who checked us in, was very pleasant and the kids loved her! She sent brownies and milk up to the room. The hotel also gave the boys a pack with activities in it. The kids loved staying there. The mall had plenty of places to go and eat. We visited the Roger Williams Zoo before checking into the hotel. The hotel staff was very pleasant and […] helpful. The hotel was clean and a nice comforting atmosphere. We only wish the pool had been bigger. We enjoyed our stay very much. Read moreGenuine Expedia guest review
"Very nice hotel in downtown"
It was a short stay but it's a nice place, staff very helpful, including ValetsGenuine Expedia guest review
Best hotel chain ever anaxing service clean friendlyGenuine Expedia guest review
It was very goodGenuine Hotels.com guest review
"Visiting our college student"
Hotel was very pretty and close to so many things. The sky bridge to the mall was great. The room was spacious and clean. There was plenty of room for 2 queen size beds, but the room only had full beds which was tight for 2 adults to share. I was suprised about how loud and rude other guest were when they roamed the hallways. I also was unaware that […] dogs were permitted in the hotel and we were very close to one that barked for extended periods of time. I was also suprised that the cleaning service knocked on our door before 9:00 am Saturday and Sunday mornings, after late evenings I thought this was too early. Read moreGenuine Hotels.com guest review
"First time staying in PVD hotel"
I went to Brown, so I've never actually stayed in a Providence Hotel. I didn't know the Omni as the Westin, so I can't compare, but I would easily stay at the Omni again. Great room, friendly staff, prompt room & maid service (when/as requested), held our bags up front after we had checked out but weren't leaving for the airport just yet, helpful concierge. Haven't […] tried any other Providence hotels either, but after this experience, I don't think I will need to. Read moreGenuine Expedia guest review
"Within walking distance inside and out of so much!"
While at the Omni we had the choice of the Great International Beer Fest with great rock bands, Stars on Ice with Olympian gold winners, Turn It Up Dance competition with dancers from throughout the region, Picasso at the Lapin Agile by Steve Martin, and restaurants galore.Genuine Expedia guest review
Downtime, very good to start tours through Providence great Hotel with all comfort et cetera very good Bar and Restaurant integrated as wellGenuine Expedia guest review
"One of the best"
One of the best and most comfortable hotels I have stayed at. The location is the best for getting around Providence. Many restaurants within walking distance and easy access to highways to drive wherever you want to go. Definitely this will be our location when in Providence.Genuine Expedia guest review
"Close to shopping and great food"
I would definitely stay there againGenuine Hotels.com guest review
"Has It All...."
Easy Checkin, Friendly Staff, Large Room, Great View, Fabulous Food and a Pool! We'll Be Back!Genuine Expedia guest review
"Excellent, highly professional statt"
Very happy with everything.Genuine Hotels.com guest review
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