I booked through Hotels.com & we got a beautiful room on the corner of the 22nd floor with a view of the Rhode Island State House. The staff was friendly & helpful, the hotel was gorgeous.Genuine Hotels.com guest review
My room at $185.00 a night was DISGUSTING!! I will never give these people my business ever again!! BE WARNED!!!!Genuine Hotels.com guest review
"DO NOT BOOK HERE"
We booked thru hotels.com and were treated like second class citizens. We were told that since we did not book directly, we would only get a room next to elevator and a handicapped room. No tub. When we called downstairs, we received a voucher for a free breakfast that was a tasteless, cold breakfast consisting of rubber eggs, bagels with no cream cheese […] and cold cereal. I would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Great Loyalty Service"
Our room wasn't ready for check in, so we were sent a personal note and complimentary platter as an appology. All staff were very pleasant.Genuine Hotels.com guest review
"Omni Hotel Providence - Excellent"
Wonderful hotel and staff in a great location.Genuine Hotels.com guest review
No unlimited wifi makes it extremely difficult to conduct business. Other than that it was clean and conveniently located.Genuine Hotels.com guest review
"Nice hotel -- didn't have to leave all weekend!"
Great place for a weekend getaway. Really enjoyed Centro, the restaurant in the hotel. Great bar, food, breakfast and staff was really friendly! And then Flemings was great. Indoor pool and hot tub awesome!Genuine Hotels.com guest review
We've stayed here before so we knew we could expect a pleasant stay, good service, nice rooms, and great location especially if you don't want to go out in the cold of February.Genuine Hotels.com guest review
Loved the hotel, location, everything. Lots of nightlife surrounding the hotel. Beautiful, elegant, and clean!Genuine Hotels.com guest review
"In town for a performance at the Theater"
The Omni was a beautiful hotel with very accommodating staff. We only stayed one night so we only saw the lobby, which was beautifully decorated for Christmas, and our room, which was very nice. We did order from the late night room service menu and the Turkey wrap was delish! We will be staying here again! Very conveniently located to the Providence […] Performing Arts Center, as well as some very nice restaurants. Read moreGenuine Hotels.com guest review
"As Good As It Gets"
Its as well done as you could ask it to be.Genuine Hotels.com guest review
"Great overnight escape."
It was fabulous!Genuine Hotels.com guest review
Great stay. Loved it!Genuine Hotels.com guest review
"Did not have to go out in the cold"
We really enjoyed our stay. The staff members with whom we interacted were friendly and helpful.Genuine Hotels.com guest review
Great service.Genuine Hotels.com guest review
"Great hotel and location"
Great hotel and great service but don't ask to print your boarding pass at the business center. $1.50 per black and white page is ridiculous at any star hotel.Genuine Hotels.com guest review
A nice, comfortable hotel, but the heating unit in our room made fan rattling noises. Not possible to adjust the speed of the fan so we had to leave the heat off for the night. Luckily the weather was warm enough so we didn't freeze. Overall, a pleasant experience.Genuine Hotels.com guest review
"Soft sheets and $9.95 WiFi!"
I can get free Wi Fi at any roadside motel so why does the Omni think it can charge $9.95 for Wi Fi in 2013? I will not stay there again.Genuine Hotels.com guest review
Nice modern hotel in the heart of the renewed Providence. Tons of restaurants, bars, shops within walking distance. How they have transformed the downtown area is amazing and this hotel is in the thick of it. Hotel beautifully decorated for Holidays, really enjoyed my stay.Genuine Hotels.com guest review
Such an amazing hotel. Stayed there for a night with my husband after an awesome hockey game at the Dunk and doing some Christmas shopping at the Providence Place Mall which is connected to the hotel. Only sour note was when a few other guests came back partying really loudly at 2 in the morning and woke us up. But hey, still an amazing experience! […] Will stay again! Read moreGenuine Hotels.com guest review
Great hotel. Great location.Genuine Hotels.com guest review
"Banging of doors woke us"
The Hotel looked beautiful however our room was next to a room where houskeeping kept banging the doors so we were unable to sleep in.Also there was a smell of gas in the hallway as well as smoke! When we complained they said sorry! I would never stay here again!Genuine Hotels.com guest review
"Amazing service - care and detailed attention!"
We were very pleased with our stay at the Omni Providence. Everyone, from the valet to the front desk to the guest services provided personal and attentive service. The hotel manager, Alicia, went above and beyond assisting when my husband became I'll and was admitted to the nearby hospital - she listened and offered assistance and truly made our stay […] here memorable, to the point where we will definitely be return guests. Our family, who live nearby agreed, that the rooms and the service were Outstanding! Thank you to everyone at the Omni Providence for making what could have been a very difficult trip into a long memorable experience! Read moreGenuine Hotels.com guest review
"Average hotel for the price"
The room was fine but there was no hot water in the East Tower the morning of Thanksgiving. The staff was helpful and offered the use of rooms in the west wing. The room was clean but the hallway carpet was stained and dirty and the elevators were not clean.Genuine Expedia guest review
"Close for all our meeting."
Our stay was enjoyable . Are room was clean and net. Had a broken door and they we're quick to repair it.Genuine Hotels.com guest review
"Not so much..."
Rooms were too small.Genuine Hotels.com guest review
"Apparently it's actually "the Westin""
The locals will still refer to it as The Westin... Don't get confused. Also, the pool is hilariously small for such a large hotel. On the plus side, you can swim 20 laps without breaking a sweat.Genuine Hotels.com guest review
Dirty sheets and would not change themGenuine Hotels.com guest review
I was on a college visit with my daughter. The location was very convenient and centrally located in the city of Providence.Genuine Expedia guest review
"An excellent stay"
Recently attended a convention at the RICC, and so glad we booked at Omni! Aside from the convenient connections to the Center AND to the Providence Mall, the hotel room itself was impressive. After a long day, it was nice to sink into the comfortable mattress and relax for the night. Will definitely book there again.Genuine Expedia guest review
"Nice Hotel-Little Expensive"
Hotel Staff (Check-in, Check-out, and Housekeeping) were all very professional and polite. Room was comfortable. Water pressure in shower definitely needs work but bathroom was very clean and spacious with plenty of towels (towels were also very clean and comfortable). Another plus is the location of hotel - right next to Providence Mall and local transportation. […] Arrived via Amtrak and could walk to hotel from train station. For the price of this hotel, free internet should be included (I believe they charge $10 a day). I would recommend this hotel to someone who doesn't mind paying more to be located next to the Mall and other attractions. But for me, next time I will stay at a less expensive hotel which provides more amenties than the Omni, such as shuttle service, free internet, and free breakfast. Read moreGenuine Expedia guest review
"In the heart of Providence."
Rooms are clean with comfortable beds. Great location. Good restaurants in the hotel and all throughout the city. Great weekend getaway.Genuine Expedia guest review
They are remodeling the rooms and our room was great. Beds were very comfortable and room was very clean.Genuine Expedia guest review
"Omni Hotel shows well and stops there."
Excellent location! Nice room. Beautiful lobby and common areas. That is where the good ended. Transportation from the airport was not available or per their email. It cost me three times the cost identified in their email. I reserved a room with a king bed. Was given doubles. Had to re-request the king. It was a hassle, the manager was not nice. The […] Centro Restaurant breakfast in the morning was bad. Served raw eggs. Liquid yoke and the whites were still clear. The waiter saw the issue and offered to get me new eggs. Second set were the same. Two eggs, bacon, coffee tax was $26 plus tip. High priced for a non edible breakfast. I asked for a feather free room on day two and was told that they would make up the room with foam pillows and the like. This did not happen but used cleaning rags left behind in my room and no new towels or bath mat. The temperature control for the room could not be regulated so on the third day the staff turned the climber control off completely. This was an option that I did give them. I asked that the system be fixed such that the heat did not stay at 67 degrees with the system continuously cycling. If this could not be prevented then please just shut the system down in its entirety. They shut the system down. No heat, or cooling for two days. This was actually better than it had been. The pool and spa areas were OLD and worn. The plaster was coming off in both. Signs read all users must shower before using, yet no showers were available. Read moreGenuine Expedia guest review
"2nd time staying at OMNI"
Location is very convenient. Better check the bill when checking out. They asked you to join this program (free of charge) when you check in and you can get free wifi inside the room. But they ended up charging me $9.95 for each device that I got connected. I had to talk to the girl at the reception desk to get the refund.Genuine Hotels.com guest review
Great hotel, close to mall , restaurants, convention center...all without going outside. Very elegantGenuine Hotels.com guest review
Great hotel! Fantastic staff! The room was clean. We brought my 5 year old daughter to the Pumpkin Spectacular for Halloween. She absolutely loved the pool and escalator! Definitely would go back if not just for the lounge.Genuine Hotels.com guest review
Very nice hotel. Hotel staff was very friendly and helpful. Location was great for what we wanted to do that day. Sky bridge leads into Prov. Place Mall, so very convenient to shopping and dining. Highly recommend.Genuine Hotels.com guest review
"Family college weekend"
My husband and I had a very nice stay! Everyone is very professionial and friendly.Genuine Hotels.com guest review
The worst part of the hotel was the wifi service...I didn't have to pay for it so I can't complain too much but it required you to authenticate constantly. Other than that the hotel was great.Genuine Hotels.com guest review
everyone in my party had an amazing time at the hotel. definitely coming backGenuine Expedia guest review
booked two doubles through hotels.com, and when we checked in they insisted we had booked a king. we showed them the confirmation of two doubles, they blamed it on computer error. said - too bad!Genuine Hotels.com guest review
"Comfortable, clean and convenient"
I booked a deluxe king to spend a night in town after a wedding reception next door at the Biltmore. I only spent about 8 hours in the room, most of them sleeping, but the room was spacious, well-appointed, very quiet, and comfortable, with a great view. Spacious bathroom as well which is a nice perk.Genuine Hotels.com guest review
Overall this hotel is a beautiful place.Genuine Hotels.com guest review
"lovely facility great staff"
from checkin to valet parking all was far above averageGenuine Expedia guest review
"A Fine Stay"
Our check-in was delayed by an hour, which put this visit off to a poor start. I was given an explanation (booked up the night before) but was not offered any compensation. Even something minor would have been very nice. The room was very clean and a nice size. The bed was comfy, if a bit on the soft side. The plumbing needed attention: the hot water […] faucet leaked and the fixture plate on the tub was loose. While these did not impact my stay, they do leave an impression. Also, the water from the faucet tasted so bad it was undrinkable. It was annoying to have to pay for wi-fi on top of the rate. This would have been a nice fee for them to waive given the late check-in. Overall it was fine, but not what I would expect for 4 stars. Read moreGenuine Expedia guest review
"Noisy elevator compressor kept me up all night"
I was given a room next to a very noisy elevator compressor, which was as loud as a noisy construction site. It kept going on and off all night, repeatedly disturbing my sleep. When I called to complain, they told me there were not other rooms available, and could give me no other consolation since I paid for the room via expedia.com. I should think […] a hotel of this quality could and should do something about its noisy elevator compressor, and should warn its clients about the problem before they take the room. But the problem shouldn't exist to begin with. It was awful. And I am extremely disappointed with my expedia.com experience, since it obviated the opportunity for me to receive some sort of financial consolation from the hotel for my terrible experience. Read moreGenuine Expedia guest review
Teriffic, the bed was heavenly. Staff was very nice. Bar in the hotel was relaxing and inviting. Really enjoyed the stay. Would stay here again.Genuine Hotels.com guest review
"Quick stay after visiting Twin Rivers for an event"
We booked the hotel the day of our stay, with no idea which hotel we were getting, and we were VERY happy with the Omni. The hotel was absolutely immaculate, the bed was SO comfortable, and the staff was very welcoming and friendly.Genuine Expedia guest review
Staff was pleasant and courteous. Room was clean and comfortable. Hotel is in walking distance to many shops and restaurants. We would come back again.Genuine Hotels.com guest review
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