Room was very nice. Updated, clean. Only issue was the climate control. Did not adjust any lower than the setting they determined. Uncomfortably warm. Should have listened to previous reviews. Will not return.Genuine Hotels.com guest review
"Excellent hotel in Downtown Providence"
Excellent! Its in walking distance to everything. Dont be afraid to ask about all the services they provide for example the spa.Genuine Expedia guest review
"Very nice hotel near everything"
I was very happy with my recent experience and will definitely stay there again. It was nice to walk to restaurants downtown and even Thayer Street was only 15 minutes away. Also, it is easy enough to find free parking on the street if you don't mind walking a bit.Genuine Hotels.com guest review
"Room wasn't ready at 10:30pm?"
I get to the desk to check-in to the hotel for the room I booked two months prior and I was informed my room was not ready and i was going to have to leave my luggage with a bell hop then come back to the desk later to see if the room had been cleaned. You have got to be kidding me!!Genuine Hotels.com guest review
"Very nice place"
Good location and comfortable. Excellent swimming pool. And furthermore very kind staff. Strongly recommendable one.Genuine Expedia guest review
The hotel was beautiful, the location was fabulous and the service was great. The only complaint I have is the room. For the money I paid and the quality of the room, I was not satisfied. I room felt small. It could of been the layout or it could of been there was too much furniture in the room. I wanted a decent room, I just think I would of had a […] better room staying at another hotel. Read moreGenuine Hotels.com guest review
"Disappointing former Westin"
I am a Brown Alum who only comes to Providence occasionally and had not been back for a few years. How disappointing to discover the Westin is now an Omni hotel in desperate need of renovation. There was even graffiti in the elevator which had not been removed! The room was stripped of its refrigerator and the a/c clicked on and off in quick bursts […] all night long. The bed linens were not made properly....sheets were loose and not tucked in. There was no information in the room (i mean not one scrap of paper anywhere) so we thought there was no room service available after getting in late at night. A trip to the front desk informed us that indeed there is room service but by then we headed to the bar/restaurant for a late night dessert and wine. (Chocolate torte was yummy and bartender very accommodating.) I would not go back to the hotel until it is repaired and renovated. I can only suspect the Westin dumped it since it needs so much work. We'll stay at the Biltmore or Marriott next time. Too bad since the location is great. Read moreGenuine Expedia guest review
Classy and convenient o everything. Love the room the gym the pool and the shower.Genuine Expedia guest review
"Good hotel, but ..."
We stayed two different nights during our recent vacation. The first night was in a room on the "east" side. Internet was down, and although the room was very clean and nice, the windows were filthy, giving it a somewhat shabby appearance and marring the lovely view of College Hill. The second night was a great improvement, because we were in the "west" […] tower. Same type of room, but so much nicer due to the clean windows! Would definitely return, but will request a room in the West tower next time. Read moreGenuine Expedia guest review
"Good business hotel"
This is a clean and well kept hotel. Its a typical conference hotel that is attached to the conference center. When we arrived it was raining cats and dogs, so the skybridge connection to the huge shopping mall was much appreciated.Genuine Hotels.com guest review
"Great hotel, wrong tower"
The main lobby is lovely as you enter, the reception welcoming and efficient, however the room we were assigned was out the fire doors, down a dingy hallway to a back elevator and up to a motel six like hallway. Too bad. It started off well but fizzled quickly. The room inside was great but the access route felt like we were sneaking through a basement. […] Not what we wanted to experience. Read moreGenuine Hotels.com guest review
we had a very enjoyable stay. Everyone there was friendly and accommodating. Whatever we asked for appeared very quickly. All the staff was very efficient and made you feel welcome.Genuine Expedia guest review
"Best place to stay in providence"
Great place to stay in providence, close to everything specially if going to Brown.Genuine Expedia guest review
"Nice hotel next to excellent mall."
You won't go wrong staying here. The staff, the bar and the restaurant are all fine.Genuine Expedia guest review
"close to everything"
Great hotel! Very friendly staff! They did everything to make our stay a great one! Right across the street from waterfire and about five minutes from brown university. Beds and pillows very comfortable...only thing I wished was better was the air conditioner. It only went down to 66degrees and I like it a little cooler. Will definately stay here a […] gain! Read moreGenuine Hotels.com guest review
"Great Stay ... for the most part"
The hotel itself was great, but our keys worked once and never again. I literally went down to change the room keys 3 times and gave up and started calling security when I needed to get out.Genuine Hotels.com guest review
Spacious room, well maintained and clean. Service was excellent. Delivered a refrigerator within 5 minutes of my request call and it was already cold.Genuine Hotels.com guest review
Hotel is very conveniently located, access to most of downtown and walking distance to all attractions, hotel room was impeccable, would come back any time.Genuine Hotels.com guest review
Dirty room. Uncomfortable bed.Genuine Hotels.com guest review
Great being in providence and the Omni added to my wonderful stay there. I highly recommend it!Genuine Expedia guest review
"One of the best..."
This hotel provided exceptional customer service, incredibly cleanly rooms, and plenty of well-kept and desirable amenities in a convenient area. As a bonus, the hotel had breathtaking views of the city, no matter where you in the hotel, whether at the gorgeous Romanesque pool, hardwood sauna, or the attached restaurant.Genuine Hotels.com guest review
"Great for a Downtown Hotel"
Very enjoyable hotel, with great staff. It was a super people/traffic-busy time due to huge sporting event, but staff handled thing quite well. I would definitely stay at the Providence Omni Hotel again. The cost was an excellent value, too!Genuine Expedia guest review
"Great hotel for the price"
Stayed for July 4th weekend. Close to Newport, Narragansett and Boston. Staff is extremely accomodating.Genuine Expedia guest review
Had a fantastic stay. The room was beautiful. The staff was friendly and very efficient. Hotel is within walking distance to the best dining in RI.Genuine Hotels.com guest review
"Beautiful Downtown Hotel, Great Location"
We were so glad we chose the Omni hotel. Not only is it wonderfully located close to shops, theatre, city hall, sites, transportation, etc. it is physically connected to the the main shopping mall AND the convention center. The room we got via Expedia was much less expensive, but we believe it did compromise having a view, severely. Still, WORTH IT. […] Restaurant buffet was pretty lame toward the end but the staff went extra mile to cook us fresh food. Hotel staff was very helpful. Pool/sauna/fitness center was attached and altho pool was small, it was all very good. Read moreGenuine Expedia guest review
Under very stressful circumstances the hotel was extremely accomo dating and comfortable.Genuine Hotels.com guest review
"Very comfortable room in a great location."
Hotel staff was very polite and friendly. They welcomed the children with fun back-packs with good stuff inside. The room temp was a very cool and comfortable on a hot humid day. The linens were top notch. Very clean and quiet. The location is very close to a mall, good restaurants, the capitol building, and a scenic river walk. Get location for getting […] out and walking around. Read moreGenuine Expedia guest review
This hotel has everything a visitor could want!Genuine Hotels.com guest review
"close to our son"
Loved the Omni, beautiful room and the bed was supurb, just might purchase one. One small thing, please fix the exhaust fan in the bathroom.Genuine Hotels.com guest review
"Only go with 40% off price or more."
Overall Leanne at front desk was wonderful. Room was clean, security was acceptable. Negatives - seems to be an issue with certain sound frequencies and the street below, despite windows closed you could here either small firecrackers stereos and sometimes revving motors. Room was never cleaned, specifically bathroom towels not picked up and replaced […] after shower overflowed and we cleaned up the water. Shower heads are designed for people under 6ft in height. If you are taller there is no comfortable way to take a shower. The shower head was below my chin. No directions on where non valet parking could go. Positives- Service including valet and front desk was exceptionally professional and courteous. Room, linens and hotel was clean upon arrival. We got his hotel via the Expedia 40% off choice. For that price this hotel is excellent. For its normal price it is below the national standard. Read moreGenuine Expedia guest review
"Wonderful city hotel."
Arrived approx 2 hours before check in time and were given a room immediately, with no problem. Without exception all hotel personel were courtious and friendly. Our room was spacious with a wonderful view of downtown Providence. Linens were of high quality and for the first time ever I did not have to request extra towels. Nice flat screen TV and wonderful […] pillows. Read moreGenuine Expedia guest review
"Great hotel and location!!!"
The hotel was so conveniently placed and near everything. Safe was extremely helpful and hotel room was very nice.Genuine Hotels.com guest review
"Very nice place, convenient location"
I thought the hotel was great. Staff was friendly, the hotel was very nice and clean, our room was big and it was a good, central location in downtown ProvidenceGenuine Hotels.com guest review
"Really a 3.5 hotel"
No refrigerator, and not the quality of a room that one expects in a 4 star hotel. Great location and clean! No free wifi!Genuine Expedia guest review
"Great service and rooms."
Great hotel, food excellent and convenient to everything.Genuine Expedia guest review
We stayed only for two nights, but very nice with all the conforts.Genuine Expedia guest review
Staff were among the most friendly and helpful I've encountered into 3 decades of travel. I signed up for Omni rewards and got WiFi and free am beverages during my stay. Location is centrally located. I stayed at the Omni rather than the less centrally located conference hotel. It was a 18-minute walk to the conference but 2-minute walk from evening […] activities. The trade-off was definitely worth it. Read moreGenuine Hotels.com guest review
I thought the hotel was very nice and in a nice area. I was in Providence to help a friend pack and move and whe i checked into the hotel I was not looking my best being it was 90 plus degrees outside. The staff treated me like I didn't belong there. They answered my questions curtly then turned away from me.Genuine Hotels.com guest review
"Very Nice Hotel"
Hotel has an upscale feel. It is a great location for restaurants and nightlife. Room was large and updated.Genuine Hotels.com guest review
"Way too hot!"
Thermostat only goes down to 68 degrees, there is no fan setting, and beds are made with two comforters and no sheets. The hotel room was abysmally hot. Hot and uncomfortable night aside, the room was very clean and had a nice layout.Genuine Hotels.com guest review
"Prime location for shopping, dining and downtown"
Beautiful place with the most comfortable bed I have ever slept on. Reasonably priced although we had to pay to park. But worth it. Place is in walking distance to fun night life and array of activities. Would def stay here again.Genuine Expedia guest review
Great hotel but for the price of 1 night I would expect check in earlier than 3. Or at least check out later.Genuine Hotels.com guest review
"Superb Location, Facilities, Dining and Fitness"
The hotel is superb in terms of location, facilities, dining and fitness center. You can walk to Westminister Street, Federal Hill and Brown University on College Hill. The transportation center is mere blocks away, where I caught the Number 60 bus to Newport. My only complaint is that my room was right next door to the ice machine ane elevator. I had […] to turn up the fan to block out the sound from the bank of elevators. Read moreGenuine Expedia guest review
"Great location, poor experience"
I would have given this hotel a great review, but after a frustrating experience I wasn't so satisified. The room was not clean when we arrived the bathroom still wasn't entirely clean and the mini fridge still had food from the previous guests. The door locks were the worst though. Only one key of the three we asked for even barely worked, I ended […] up going down to the front desk over 5 times to just get keys that would work to open my hotel room door, I got really frustrated. The were not able to provide keys that worked, had to move us, have a technician come and even then I still had to get someone to open the room later that evening. I was a little disappointed since I have happily stayed at other Omni Hotels, this one was a less than satisfying experience. Read moreGenuine Hotels.com guest review
"Good location. Questionable atmosphere."
Shady atmosphere at night. The parking employee forgot where he put my keys, making me stand there for about ten minutes.Genuine Expedia guest review
"Check RI off the bucket list"
Rhode Island was a great state to visit. We were lucky to be there to watch WaterFire. A celebration of the beginnings of the Revolution against Britain. The Omni Hotel was in the perfect location downtown, with access to the mall and the riverfront walks. Beautiful view of the capital building as well!Genuine Hotels.com guest review
There was a few bumps at the start but everything got worked out great. Staff very helpful and attend to every need once they are informed. Location was just perfect for us to walk on up to Federal Hill or deeper into downtown or over to Brown. Will go back.Genuine Hotels.com guest review
"Pleasant staff but loose points in cleanliness"
Pleasant staff. Hotel room was not as clean as you would expect for a hotel of this caliber. Dried boogers on shower curtian and dust elephants (too big to be bunnies) behind lights and mirrors. No mini refrigerator just an empty space where it use to be.Genuine Hotels.com guest review
"Good hotel in Providence."
Great staff from the valet parking and the frontdesk. Was only in for a night. But would definetely use their services again. The room was spatious and clean. The only downside was that the lampa were not working.Genuine Expedia guest review
"Great location, great staff"
I liked it there. But this is more of an indictment against the hotel industry. The more expensive the hotel is, the less features I get. No refrigerator, no microwave, no free wifi, and no free parking.Genuine Hotels.com guest review
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