All hotels in Providence, Rhode Island, United States of America
1 room, 2 adults
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1 W Exchange St, Providence, RI, 02903, United States of America, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 750 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.4
3.0 / 5Good
"Needs a little more attention"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Cant beat the location (& that is the only reason i will choose this hotel again) But the place needs a little refresh, its looking a little tired & not cleaned as well as one would expect.
Genuine Expedia guest review
Other trip Mar 9, 2015
lindsey
US
5.0 / 5Outstanding
"Best Hotel in Providence, RI"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was there for a night for a getaway from Boston. In the city center, we had a good view. A little expensive but it's worth it. Staff were friendly too. Mainly went to this hotel over the rest for a pool. Pool was slightly smaller than what was shown in the picture but it still did the job. There was a jacuzzi attached to the pool too so that was good. Obama stayed at this hotel during his visit to Providence, RI just an FYI haha.
Genuine Expedia guest review
Other trip Mar 9, 2015
Vishal
US
4.0 / 5Excellent
"Overnight Getaway"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
While overall our stay at the OMNI was nice, there was a couple of things I did want to mention that I found annoying. I found the walls to have little or no soundproofing at all. People's voices coming down the hallway felt like they were standing over my bed. The door to our room and everyone else's slammed shut, so loud. I had never been in a hotel where the doors sounded like that. I think it's just bad acoustics all the way around. Other than that, nice room. I think it was a fair price for what we paid, which was the special rate thru Expedia. I would stay there again for the convenience to the mall if anything.
Genuine Hotels.com guest review
1 night romance trip Mar 6, 2015
Barbara
US
5.0 / 5Outstanding
"Excellent service"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I stayed two nights at the Omni. Very warm welcome from the front desk as well as the vallet. We had a great room on the 24th floor. Great view. Spacious room. Comfortable bed. Pool was located on the 8th floor, again very nice facility with a view of the capital building. I wouldn't hesitate to stay here again
Genuine Expedia guest review
Other trip Mar 7, 2015
A Traveler
US
4.0 / 5Excellent
"easy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
walk to convention center without going outside makes it worth the price
Genuine Hotels.com guest review
2 night business trip Feb 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Positive Experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing hotel and location within Providence. The valet option is a bit pricey, but nice to ditch the car and not worry. Bathroom was fine - the only gripe I have is the tub itself felt very flimsy when showering. Upgrade the actual tubs and this hotel room was 5/5
Genuine Hotels.com guest review
1 night romance trip Feb 27, 2015
Michael
US
4.0 / 5Excellent
"omni providence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I liked the hotel but two things stood out and I just want to mention them. First the comforter on the beds was in between two sheets instead of an inclosed duvet and they charged $9.95 for internet use. I have never payed for internet use anywhere that I have stayed. These may be small things but not to me
Genuine Expedia guest review
Other trip Feb 27, 2015
A Traveler
US
5.0 / 5Outstanding
"Excellent experience at the Omni!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and I checked in after a day spent at the Providence Childrens Film Festival. The room was spacious, and the King sized bed was the most comfortable bed we've ever slept in! We loved the hotel, the proximity to great restaurants and the festival, and the easy self parking that enabled us to walk from the garage to the inside of the hotel without having to go back out in the bitter cold.
Genuine Hotels.com guest review
1 night family trip Feb 21, 2015
Kim
US
4.0 / 5Excellent
"Mr"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Room was nice and clean overall the stay was nice don't think you should have to paid to park when your a guest
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
jay
US
4.0 / 5Excellent
"Weekend away in Providence."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
I enjoyed my stay at the Omni Providence overall. The room could have been a bit cleaner. There were rings from the bottom of glasses on the counter, and the bathtub could have used a more throrough once over. The service was above average, and the bed was comfortable. I would stay there again and more than likely will.
Genuine Hotels.com guest review
2 night romance trip Feb 20, 2015
Sydney
US
5.0 / 5Outstanding
"Very Restful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A very relaxing weekend getaway.
Genuine Hotels.com guest review
1 night romance trip Feb 21, 2015
Bradford
US
4.0 / 5Excellent
"Great location. Skywalk to the mall was best"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice hotel. Staff was very pleasant and helpful
Genuine Expedia guest review
Other trip Feb 23, 2015
Dawn
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed with family for one quick night and room was great, but pool is not designed for kids. Location could not be better, nice to walk inside in winter to mall and Dunkin Donuts center as well as convention center.
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
A Traveler
US
4.0 / 5Excellent
"Great hotel close to mall, restaurants, & Dunk"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Easy to get to where and what we wanted even in the snow
Genuine Expedia guest review
Other trip Feb 17, 2015
anne
US
5.0 / 5Outstanding
"Hotel with a Mall - What's not to love?!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is amazing. The fact that it is connected to the Providence Place Mall makes it all the better! The Nordstrom Cafe is right inside as well as access to all the shops. Hemenway's has the best seafood in Providence and is also nearby. Skip the chain restaurants downstairs and visit them! Stay at this hotel and you will not be dissapointed!
Genuine Hotels.com guest review
1 night romance trip Feb 7, 2015
Joshua
US
5.0 / 5Outstanding
"Escape from Boston & Snow"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel was perfect to spend the day and night walking around Providence RI and shopping and restaurant and bar hoping from place to place. I found the room comfortable and quiet - there were some toys under the bed that indicated a "miss" in the cleaning, bathroom faucet and drain showing signs of age and there was no make-up mirror. The bed was comfortable and window could be opened which was pleasant. The heating system and thermostat was not in sync with the temperature. At 2:00 a.m. - we had to shut off the heat - it was 89 in our room. A weekend escape from Boston and the snow with the ability to valet the car from Friday evening to Sunday afternoon was great. We had made the reservations weeks ago - not really knowing about the weather but was very happy that we had. I would have loved a spa with services but walked across the street to the Biltmore for the spa - they should think about adding one with the next improvement.
Genuine Expedia guest review
Other trip Feb 16, 2015
M
US
5.0 / 5Outstanding
"Positive hotel stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed in this hotel several times and have always had a positive experience. The service and hospitality of the staff is great.
Genuine Hotels.com guest review
1 night family trip Feb 7, 2015
Kathleen
US
5.0 / 5Outstanding
"Great weekend Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was very beautifuL and clean. It was in a perfect location.
Genuine Hotels.com guest review
2 night family trip Feb 6, 2015
Dionna
US
5.0 / 5Outstanding
"Omni PVD 2/8/2015"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent accommodations, very comfortable bed and very reasonable price.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Downdown Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Overall experience was great. As soon as we pulled up, Louie the valet was awesome and took care of us right away. he was great all weekend. I think he works 24 hours a day! Check-In was effortless and the room was very clean and modern. We had a problem with the safe and a leaking bathroom handle and they were taken care of immediately.
Genuine Expedia guest review
Other trip Feb 9, 2015
Ed
US
5.0 / 5Outstanding
"Great staff. Smooth check in."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable room. Excellent location. Highly recommend.
Genuine Expedia guest review
Other trip Feb 7, 2015
Maureen
US
5.0 / 5Outstanding
"Great getaway!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic hotel, very clean, very comfortable, excellent service.
Genuine Hotels.com guest review
1 night romance trip Jan 28, 2015
James
US
5.0 / 5Outstanding
"nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean and comfortable. Close to show we were seeing. Dinner at centro was very good
Genuine Expedia guest review
Other trip Jan 31, 2015
A Traveler
US
4.0 / 5Excellent
"satisfactory"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Restaurant wait and bar staff indifferent/rude.
Genuine Hotels.com guest review
1 night trip with friends Jan 28, 2015
kathleen
US
3.0 / 5Good
"Nice stay, but overrated"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
For the money we paid I was not impressed. Not that the stay was bad or the service was bad. It is just I have actually stayed in other hotels just as nice and maybe nicer for less. I was expecting much more. You would think for the price they would have a free breakfast.
Genuine Hotels.com guest review
1 night trip with friends Jan 28, 2015
Cindy
US
4.0 / 5Excellent
"Heart of town"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The concert I was going to attend got cancelled, so I would have cancelled this hotel, but the cancellation policy on expedia wouldn't let me. The hotel was mobbed with a boat convention and a youth conference. It was almost impossible to get on the elevator. Some people staying in the hotel were inconsiderate, not the hotel's fault.
Genuine Expedia guest review
Other trip Jan 27, 2015
Lynn
US
5.0 / 5Outstanding
"Amazing hotel downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was so wonderful. As soon as I entered the room, I wanted to call Angelique at the front desk and thank her for such a good room. Located on the third floor, I was close to the mall and convention center, I loved the view and everything was spacious and clean and comfortable.
Genuine Expedia guest review
Other trip Jan 26, 2015
Abby
US
4.0 / 5Excellent
"Omni providence"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall a comfortable visit, trouble with credit card authorizations, but they cleared it up after a few gone calls
Genuine Hotels.com guest review
1 night romance trip Jan 18, 2015
Sarah
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A great hotel connected to shopping and close to theater and dining.
Genuine Expedia guest review
Other trip Jan 20, 2015
A Traveler
US
5.0 / 5Outstanding
"providence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Quick get away
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Wonderful experience! The staff always called me by my name, beautiful view from the room (21st floor ), convenient since it's connected to the mall and convention center, great hospitality, great experience, and I've been raving about my experience ever since I returned.
Genuine Expedia guest review
Other trip Jan 18, 2015
E
US
4.0 / 5Excellent
"none"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
i was very happy with the hotel, nice room, got an upgrade, great location and great value. very recommendable
Genuine Hotels.com guest review
1 night family trip Dec 22, 2014
alfred
US
5.0 / 5Outstanding
"Tops on My List"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful upscale hotel in an excellent and convenient part of town. I will definitely be back. It is also a quick trip, about an hour and fifteen minutes, to Boston if you want to combine events. This hotel is now on the top of my list!
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2015
Wayne
US
3.0 / 5Good
"Okay place, but just okay."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The place is confused about what it is trying to be, it seems to me. It has the spaciousness of a higher-end place (but not "high end"). But it hasn't updated itself in the rooms, nor has the amenities or the service to be a higher-end place. The worst was the Forced Air system. The thermostat didn't work well, the room wasn't warm enough, and it was extremely noisy. An unstocked cheap fridge. Two bottles of water free. Mouthwash, shampoo and rinse, plus hand soaps. Wolfgang Puck Coffee with a coffee maker. This is in a deluxe King room. The view was nice. The room was spacious and nice. But Spartan and not well appointed. And I really hated this : internet (no wire, just wifi) cost $10/day or $15 depending on the option unless you were their "member" which includes the $10 option for free. In 2015, no high end room should be charging for internet... that now should be as basic as a phone, TV, and water.
Genuine Expedia guest review
Other trip Jan 14, 2015
bill
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Nice stay, very close to everything, highway, downtown etc.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
2.0 / 5Fair
"Convenient but not kept up"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Toilet didn't flush, plug in bathroom didn't work, front door wouldn't close good (we had to slam it shut). We had to wait for the maintenance guy to come and then to do some repairs (at least what he could fix). TV in pool area didn't work even though I called the day before to confirm this because we planned on utilizing this for the football game. We specifically walked back from Dave and Busters to do this. We ended up getting out of the pool and going back to the mall. Was told by the towel guy that it hadn't been working for a few weeks. Lots of inconveniences as we had to change all of our plans. Staff was very nice but they stated they couldnt do anything for us because we booked through Expedia and not directly with them.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice quick visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great quick visit before NFL playoff game...as a bonus, away team stays there. Cigar Masters was awesome!
Genuine Hotels.com guest review
1 night trip Jan 9, 2015
James
US
5.0 / 5Outstanding
"Great Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel and great location
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A nice convo with the person checking us in got us a room upgrade 6 floors higher and direct view of the state house, mall and gtech building.
Genuine Expedia guest review
Other trip Jan 6, 2015
jack
US
3.0 / 5Good
"Brrrrr"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Heat was not working, changed rooms, still no heat. They discovered problem and fixed it, but it was at least an hour + after checking in.
Genuine Hotels.com guest review
1 night trip with friends Jan 1, 2015
A Traveler
US
5.0 / 5Outstanding
"Downtown Providence great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice room with a great view of the magnificent Rhode Island State House. Convenient location to Providence Place via the sky bridge never had to go out in cold. Only problem was no hot water one morning but help came quickly. Stayed between Christmas and New Year's Eve so hotel occupancy was low.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
Gale
US
5.0 / 5Outstanding
"Satisfied"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Even met some buffalo bills players
Genuine Hotels.com guest review
1 night family trip Dec 27, 2014
ryan
US
4.0 / 5Excellent
"Nice hotel, beautiful view, no free WiFi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is great overall. The staff is polite and extremely helpful. There are many dining options within the hotel and it is connected directly to the Providence Place Mall. The only setback I feel is that you have to pay for the WiFi if you are not a Omni Rewards member.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Nice place, good gym, good service"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Hotel was fine but needs minor improvements. Worn paint in the bathroom on the door, trim, and shower curtain rod for example. Minor mix up left us waiting nearly 20 minutes for the valet to retrieve our car. He took our claim ticket and said ok, then later when I asked when we could expect our car, he told me he assumed we had called down to pre-arrange our pickup. He explained those who call ahead get priority placement in the queue, but no one else had mentioned this previously. At the time we were leaving it was busy, but we had no idea of this policy and would have appreciated knowing that in advance; it was cold.
Genuine Hotels.com guest review
2 night family trip Dec 27, 2014
A Traveler
US
3.0 / 5Good
"Providence View"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Quick check-in/out, easy to get to, and in a convienent location. The room had a great view of the statehouse. It was quiet and clean. The room service was a bit of a let down and it was super expensive for what you get. I would stay here again only after I checked out some of the other hotels in Providence.
Genuine Expedia guest review
Other trip Dec 31, 2014
GlobalTraveler
US
5.0 / 5Outstanding
"Great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was one of the best service I have had at a hotel in a very long time
Genuine Hotels.com guest review
1 night romance trip Dec 25, 2014
Raja
US
4.0 / 5Excellent
"Evening in town"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel looks good but is starting to show a little of its age. However, you quickly forget this on how nice everyone was. The service was excellent from the staff at the counter to the room service. Not to mention all the courtesies we received at Fleming's and from the front desk.
Genuine Expedia guest review
Other trip Dec 24, 2014
Frank
US
5.0 / 5Outstanding
"Perfect weekend away"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Perfect location, in walking distance of everything we were looking for. Just what we needed for a childfree weekend away just before Christmas. A real treat to ourselves.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Sheelagh
US
5.0 / 5Outstanding
"Just for fun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great hotel location
Genuine Hotels.com guest review
2 night trip with friends Dec 19, 2014
A Traveler
US
4.0 / 5Excellent
"Omni Providence December 2014"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The room was clean and comfortable. Staff was polite. We would stay there again if there was another good deal.
Genuine Hotels.com guest review
1 night romance trip Dec 19, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews