I am fairly certain that I won't be returning to this hotel! The cleaning product used in rooms is so heavily fragranced, that one member of my party was unable to stay at the hotel! Has Omni never heard of fragrance sensitivity?!?! The room was poorly cleaned on the second day, the door to the room was left open, and finally the head of housekeeping […] had to send me a gift of fruit for my inconvenience. I enjoyed the fruit - but not the stay. Read moreGenuine Hotels.com guest review
"Great hotel,great staff,great stay"
Had a great stay. Graduation at dunkin donuts center was close. Staff was great. Never waited for anything. Staff at front desk great. Always helpful. Even came out from behind desk to take a pic. Thanks to all!!!Genuine Expedia guest review
Great hotel in an excellent location with great staff and facilities. If staying there again with my family, I will choose another option, as two double beds are not ideal and it would be more comfortable if they offered at least two queens.Genuine Expedia guest review
Room was average - specified deluxe. Not close to being worth price charged.Genuine Expedia guest review
"great location-connected to large shopping mall"
very enjoyable-great restaurants on property--shopping mall next door and lots of entertainment in the area-walking distance to lots of fun placesGenuine Expedia guest review
"Would go back anytime"
Have come to really enjoy the Omni, in multiple cities. Would go back here anytime!Genuine Hotels.com guest review
"Not for Light Sleepers"
While there were certainly perks to staying here - free beverage delivery in the morning, easy access to Providence Place via the sky walk - the negatives were enough to keep me from recommending my company use this hotel again. Mainly: I stayed here for work, meaning I needed to get to bed at a decent hour & wake up at one. The walls are so paper thin […] that you can clearly hear every conversation held in the hallway, AND what your next door neighbor gets up to at 2 AM. I was on the 19th floor and could still very clearly hear sirens and traffic from the street below. For heavy sleepers this place is probably fine, but not for me. In addition to the lack of noise-proofing, the staff working in the restaurant was completely rude to my colleague and I. Cold soup, being charged for drinks that were never delivered, and overall poor attitude. Not the level of customer service I would expect. Read moreGenuine Expedia guest review
"Excellent hotel attached to the Providence Mall"
Angelic, who checked us in, was very pleasant and the kids loved her! She sent brownies and milk up to the room. The hotel also gave the boys a pack with activities in it. The kids loved staying there. The mall had plenty of places to go and eat. We visited the Roger Williams Zoo before checking into the hotel. The hotel staff was very pleasant and […] helpful. The hotel was clean and a nice comforting atmosphere. We only wish the pool had been bigger. We enjoyed our stay very much. Read moreGenuine Expedia guest review
"Very nice hotel in downtown"
It was a short stay but it's a nice place, staff very helpful, including ValetsGenuine Expedia guest review
Best hotel chain ever anaxing service clean friendlyGenuine Expedia guest review
It was very goodGenuine Hotels.com guest review
"Visiting our college student"
Hotel was very pretty and close to so many things. The sky bridge to the mall was great. The room was spacious and clean. There was plenty of room for 2 queen size beds, but the room only had full beds which was tight for 2 adults to share. I was suprised about how loud and rude other guest were when they roamed the hallways. I also was unaware that […] dogs were permitted in the hotel and we were very close to one that barked for extended periods of time. I was also suprised that the cleaning service knocked on our door before 9:00 am Saturday and Sunday mornings, after late evenings I thought this was too early. Read moreGenuine Hotels.com guest review
"First time staying in PVD hotel"
I went to Brown, so I've never actually stayed in a Providence Hotel. I didn't know the Omni as the Westin, so I can't compare, but I would easily stay at the Omni again. Great room, friendly staff, prompt room & maid service (when/as requested), held our bags up front after we had checked out but weren't leaving for the airport just yet, helpful concierge. Haven't […] tried any other Providence hotels either, but after this experience, I don't think I will need to. Read moreGenuine Expedia guest review
"Within walking distance inside and out of so much!"
While at the Omni we had the choice of the Great International Beer Fest with great rock bands, Stars on Ice with Olympian gold winners, Turn It Up Dance competition with dancers from throughout the region, Picasso at the Lapin Agile by Steve Martin, and restaurants galore.Genuine Expedia guest review
Downtime, very good to start tours through Providence great Hotel with all comfort et cetera very good Bar and Restaurant integrated as wellGenuine Expedia guest review
"One of the best"
One of the best and most comfortable hotels I have stayed at. The location is the best for getting around Providence. Many restaurants within walking distance and easy access to highways to drive wherever you want to go. Definitely this will be our location when in Providence.Genuine Expedia guest review
"Close to shopping and great food"
I would definitely stay there againGenuine Hotels.com guest review
"Has It All...."
Easy Checkin, Friendly Staff, Large Room, Great View, Fabulous Food and a Pool! We'll Be Back!Genuine Expedia guest review
"Excellent, highly professional statt"
Very happy with everything.Genuine Hotels.com guest review
"Close to convention center"
It was greatGenuine Hotels.com guest review
I stayaed at the Omni (formerly the Westin) in Provicence, RI. It was a beautiful hotel conviently located near the train station and the mall. Overall, I had a wonderful stay, and the service was great. My only complaint was that my bathroom was not clean:dry, brown mystery substance stuck to the bathroom faucet, pills under the sink, and long blonde […] hair in the dryer bag and bathtub. Disappoointing. But a nice room with a view of the capitol building and great customer service. I would definitely stay here again, hopefully with a clean bathroom. Read moreGenuine Hotels.com guest review
The Omni is an upscale hotel in a very convenient downtown Providence location. That said, I have stayed in rooms that were larger, more comfortable and just as new/nice for half the cost at other favored and popular chain hotels. I experienced an ongoing problem with climate control in my room (#1266). Either it would not work at all, or the fan ran […] constantly. I asked, politely for three days during my week's stay for it to be repaired. It was NOT fixed. So, for the week I had little air circulation and no heat. I was surprised that for an Omni property no one even called or checked in with me to see if the problem had been resolved or if I was satisfied. I just gave up trying to get things fixed. All the other service providers were very helpful, from the valets to the front desk to the restaurant staff. They were always willing to try to help. I do not think I would stay again, but if you have money to spend and want the "pricey convenience", and don't mind spending $28.00/day for parking, (but Wi-fi is free), the Omni is OK. Read moreGenuine Hotels.com guest review
"View of downtown area"
I enjoyed the atmosphere and the friendly staff. The providence downtown area has plenty to offer and a variety of restaurants to choose from. the option to go shopping readily available with the mall just a few feet away. It was a fabulous experience.Genuine Expedia guest review
"The best of Providence"
Excellent in all respects.Genuine Hotels.com guest review
"Very nice, but...."
Although it was a very nice hotel and convenient to the convention center and mall, I think for the price, it was a little much to have to pay $9.99 per per phone or tablet, to get wi-fi. $18 per day to park.Genuine Hotels.com guest review
"Lovely Hotel, conveniently located"
This is a great hotel--it's beautiful, with a friendly, helpful staff. It's connected to the mall by a walkway which was heavenly since the temps in Providence are still frigid!Genuine Hotels.com guest review
Great service. Good location connected to Providence Place mall and Dunkin Donuts Civic Center. Common areas and room very clran.Genuine Hotels.com guest review
The only negative is parking is a real issue and the hotel parking is super expensive. Valet is high and if you self park it is less but you have to pay that amount each time you come and go.Genuine Hotels.com guest review
I can't believe in this day and age there are no USB ports to charge devices in the room.Genuine Hotels.com guest review
We stayed for a night away. Def worth it. Close to everything and being attached to the mall is a plus. The room was great and the staff was super awesome! Would Def go back!Genuine Hotels.com guest review
"Great staff room too hot"
Pros: got to check in at 830 am! Great staff, room was clean and lots of towels (usually have to ask for more) Cons: room remained too warm despite several calls to front desk. Kids were asleep so engineer couldn't enter room to troubleshoot but the cool air just wouldn't stay onGenuine Expedia guest review
"Overall very pleased"
A quick overnight stay in providence left us with many choices, but the Omni was definitely a good decision. Extremely comfortable, easily accessible, and quick check in/check out left more time for the relaxation we were there for. I left my pillow (don't leave home without it!) in my room and they had it waiting for me at the front desk several hours […] later. Definitely recommended, will definitely be returning if our travels bring us to providence or another omni hotel. Read moreGenuine Hotels.com guest review
I booked through Hotels.com & we got a beautiful room on the corner of the 22nd floor with a view of the Rhode Island State House. The staff was friendly & helpful, the hotel was gorgeous.Genuine Hotels.com guest review
"Standard hotel in a dull city"
My husband, dog and I just needed a place to stay so that we could be near an event occurring in Providence. The hotel was the most convenient of a caliber we normally use. There is not much that is good or bad about it---it is big, impersonal and just fine for the type of stay we needed.Genuine Expedia guest review
My room at $185.00 a night was DISGUSTING!! I will never give these people my business ever again!! BE WARNED!!!!Genuine Hotels.com guest review
"DO NOT BOOK HERE"
We booked thru hotels.com and were treated like second class citizens. We were told that since we did not book directly, we would only get a room next to elevator and a handicapped room. No tub. When we called downstairs, we received a voucher for a free breakfast that was a tasteless, cold breakfast consisting of rubber eggs, bagels with no cream cheese […] and cold cereal. I would not stay at this hotel again. Read moreGenuine Hotels.com guest review
"Nice hotel, close to downtown"
We stayed for Valentine's Day night and got a decent rate, despite how booked most of the hotels were. The front desk staff was extremely pleasant and the room was comfortable. The bathroom was a little less frilly than I'd expect from Omni, but it was perfectly fine and clean. I wish I could have taken the king sized bed and linens home with me. Hotel […] is walking distance to everything. Read moreGenuine Expedia guest review
"Great Loyalty Service"
Our room wasn't ready for check in, so we were sent a personal note and complimentary platter as an appology. All staff were very pleasant.Genuine Hotels.com guest review
We when during snow storm and disnt need to go out side once with great valet pool attached mall, ice rink and movie theaterGenuine Expedia guest review
"Omni Hotel Providence - Excellent"
Wonderful hotel and staff in a great location.Genuine Hotels.com guest review
No unlimited wifi makes it extremely difficult to conduct business. Other than that it was clean and conveniently located.Genuine Hotels.com guest review
"Excellent hotel in downtown Providence"
Stayed for three days and three nights while visiting family living in ProvidenceGenuine Expedia guest review
"Nice hotel -- didn't have to leave all weekend!"
Great place for a weekend getaway. Really enjoyed Centro, the restaurant in the hotel. Great bar, food, breakfast and staff was really friendly! And then Flemings was great. Indoor pool and hot tub awesome!Genuine Hotels.com guest review
We've stayed here before so we knew we could expect a pleasant stay, good service, nice rooms, and great location especially if you don't want to go out in the cold of February.Genuine Hotels.com guest review
"Christmas Present for the wife"
I gave my wife a night in Providence as a gift for Christmas. The hotel was fantastic........the staff was helpful and the room was very, very nice!Genuine Expedia guest review
"Great hotel, great price !"
Everything was above expectations. I was very happy with the service and beautiful pool.Genuine Expedia guest review
"Nice hotel close to all the fun!"
Hotel was very nice and walking distance to all that city has to offer. The staff wasn't very knowledgeable if they didn't have the answer to your question they didn't try to figure it out. The phones in the room didn't work, we were trying to call down the front desk due the very loud group of teenagers staying in the room across from us and couldn't. […] Over all the room was very nice and the view was nice as well. Read moreGenuine Expedia guest review
"Wonder Full Stay"
We visited out son at collage, found the hotel to finally be the one we have been looking for, everything just wonder full, great service, great all around will be our hotel we only stay at from now on while our son is in collage in this area. This by far has been the best hotel in the area we have found, a little up there In price but worth every penny […] of it, You really get what your pay for here. Read moreGenuine Expedia guest review
"Excellent staff! Angelique from the front desk was"
Location awesome, staff welcoming and efficient!Genuine Expedia guest review
Loved the hotel, location, everything. Lots of nightlife surrounding the hotel. Beautiful, elegant, and clean!Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )