Steigenberger Airport Hotel - Frankfurt 50.05901, 8.58907

Proximity to airport was very good and shuttle operates every half hour 24 hrs a day. Front desk staff were excellent. Rooms were very overpriced. We had to change our room as there was water leakage I presume from the bathroom and the carpet on one side of our room next to the bed was very wet. We had to change rooms which was done without question but not what you would expect this at the price we paid. Amenities in room were almost non existent no iron or tea and coffee making facility. Would not stay there again.

This Steigenberger Airport Hotel was rated 5 stars. Normally any hotels above 4 stars you would expect more in their rooms - slippers, or even bath robe, etc. BUT, this 5 stars hotel doesn't even have hand lotion !!! In the bathroom I only saw liquid soap. And there's not even one bottle of water in the room. Could it be possible they just neglected my room and in the other rooms of this 5-star hotel they provided these things? The single room is small, with one full-size bed (not queen as described) against the wall, and only one hand towel plus one bath towel (not thick or big). The computer or printer in both of the rooms of their business center did not work properly, even their IT couldn't print my boarding pass. I wasted an hour waiting in there and had to ask for refund.

I picked the hotel because of its location right at Frankfurt Airport and because it cost a great deal less than the Sheraton. The shuttle service was efficient and frequent. The rooms were quite large. I don't like duvets, but the bed was comfortable. The toilet articles were minimal but were available "on call." The Bavarian-style resaurant was excellant, moderate in price and had a non-air port charm.

Front desk gave us an upgrade to Executive Tower and it was really good stay. Will come back there!

a bit overpriced, the restaurants on site are also using their advantage of being the only one in the area and only serving to hotel guests. You have to pay extra for Sauna, which is a minus

Very nice hotel . . . great location . . . parking lot is a problem if you have a rental . . . tight on the first turn down to the hotel alloacted spot . . . damaged my rental after driving over a 1000 miles in a week . . . not happy !

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Very nice hotel with great staff. Room was a bit small for the price paid but you also have to take into account that it is Europe.

The rooms were satisfactory and the bathroom was gorgeous! The people at the front desk were quite rude. If you have an early flight, and just need a bed, it is perfect. However, there is nothing nearby and we caught a shuttle back to the airport to find some dinner (restaurants there were way too expensive) and go shopping. We had a great time wandering around without the rush to catch a flight and there is a great little cafeteria style restaurant just inside one of the terminals. If you want a nice night at the airport, this is definitely the place to stay! Oh, and there is a rain shower in the bathroom!

The food available at the hotel is of good quality but very expensive.

a) The flush button was BEHIND the commode seat, so i had to lower the lid to reach the flush button-ridiculously and annoyingly inconvenient. b) air-conditioner did not function so room was very warm. c) bathtub did not drain so water stood several inches in tub during shower. d) lavatory did not drain, so sink filled 3/4 full of water every time I used it. e) shuttle was good.

This hotel was clean and comfortable. It's very convenient for the business traveler who needs to stay near the airport. Good shuttle service. Air conditioning is a nice feature.

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After a long, exhausting whirlwind trip through Belgium and the Netherlands, it was such a relief to stay in a clean, modern hotel with a great room and an AMAZING bathroom. Also, the German restaurant on site is a little pricey, but it is well worth it. I recommend the Hare Stew Pie!

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Good thing I asked what the breakfast price would be before sitting down -- 28 Euros (~$40) for breakfast is a bit outrageous.

Good location near the airport. Shuttle to the terminals every 15 minutes, takes about 3 minutes ride to the airport. Breakfast is not included in hotel room rate. It's very expensive.

over rated, rooms to small, food was not great,not a 4 or 5 star hotel

Internet service was very marginal. Only two terminals were available in their business office and one of them was reserved for a conference. I waited for over 30 minutes for the available terminal to be available and gave up.

Proximity and access to the airport was perfect, it was less than 5 minutes by one of their shuttles that run every 15 minutes. The rooms were great, very comfortable.

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There is a lot need to be improve in this hotel.The facility is aged and there is no toothbrush, comb and shower cap provided in the bathroom. I know this is a norm for hotel in Germany but this is a hotel by the airport, it should be following the norm of an internation hotel. The only thing I like about is the Argentina steak served at the lobby cafe( or I must be really hungry ). There is no complimentary of anything in the room... no water, no fruits...nothing. I will not stay in this hotel again. Period.

I've stayed at this Hotel several times when attending Ambiente. Shuttle buses run all day and night to and from the airport where there are additional train and bus connections to the Messe and other frankfurt locations. I had a standard room size; not very big but certainly acceptable. Also had breakfast and dinner included in my plan. Breakfasts were great. Dinner at the traditional German routside but next to the hotel estaurant was lousy. Dinner at the restaurant inside the hotel was awesome!

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I had stayed in the hotel last year and had a very nice room. This time, the room was in the old section and was quite small with old fittings and furniture. For the money, I thought the room should have been better than it was. Desk staff was a little slow as well. Not a bad hotel but expensive for what it provides.

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This hotel is very convenient for Frankfurt Airport. The bar food is good. The bedroom was plain but comfortable. The air conditioning was quite loud though which my colleague said was a little annoying. A good value hotel. I would return.

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16 Euros for continental breakfast (no cereal) or 28 Euros for full breakfast! The food was good but the price was an unwelcome surprise. There aren't many options if you don't have a car, except maybe to have a roll & coffee at the lobby bar. Hotels.com should offer a package with breakfast, European style.

European hotels have small rooms and mediocre beds and baths. This fit. Unfortunately, it also had a thief who tried to enter my room on 2 occasions. He had a key, but I had used the loop lock. Finally, the heat took 30 minutes to come on in the morning and the heater made noise all night, even though it wasn't doing anything. (I should have shut it off.) The shuttle to and from the airport worked well, every 15 min as advertised. You can't walk to the hotel, and nothing is around it.

Excellent service and location for Frankfurt Airport.

This hotel is wonderfully convenient to the busy Frankfort airport and yet unbelievably quite. Survice was excellent and we were only sorry that the main restaurant could not accomodate us that evening.

Great location. Shuttle bus every 15 mins 24-hrs a day to the airport which takes about 5 mins. Good food although expensive. Very quiet considering its proximity to Frankfurt Airport.

Stayed here for only a few hours before catching a flight. Nice hotel in a conveient location. We stayed in a room in the executive tower and the room was very spacious and nicely decorated. The rain shower head in the bathroom was definitely a big highlight in the morning.

Very clean, and friendly environment. They also upgraded my room for no charge.

We were fortunate to receive an upgrade for our one night stay. We wanted to be near the airport for a flight the next morning. We used the day to relax, using the pool and spa and had a great dinner in their restuarant. Our room was modern and deluxe. Their shuttle took us to the airport. Highly recommend this hotel.

This is not what I call a 5* hotel. While well located and attractive, it far from met my expectations. My room did not have a coffee maker, was very hot with the thermostat non-responsive to individual attempts at control, had the old fashion eider down instead of sheet and blanket, further complicating good sleep in a hot room. The last straw came when the elevators were not working at 8 AM, and had to walk up & down 8 flights of stairs to check out.

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The hotel is great but is really geared for the business traveler, not the "I need to be close to the airport for an early flight home after 18 days in Europe sight seeing". It is a little pricey for that kind of stay but everything else about the hotel was great.

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This is a great hotel for travelers through Frankfurt -- about as easy as it gets

This is a first class organization, the staff and the facilitly make traveling a pleasure and the location is convient.

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I stayed at this hotel for one night before taking a flight the next morning. The staff was efficient and helpful. The room was clean and the bed comfortable. The room service menue offered a nice variety of dinner choices. This hotel appears to be geared to business travelers. I valued the free shuttle service wich makes the trip between hotel and airport every 15 minuets. It's a large bus with nice big doors and luggage storage. It would have been nice for the driver to help out with my suitecases, but other passangers assisted. I thought that the price for the breakfast was excessive, so I chose to eat at the airport instead. It would have been nice to have a coffee maker in the room.

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This hotel uses M3.connect as its wireless Internet provider. I purchased five hours of service at a fairly reasonable price, until the system went down after 2 hours. The next day I purchased 60 minutes of service, and it only lasted about 18 or 19 minutes before cutting me off. This is not acceptable internet support. BTW, each hotel room has a wired Internet portal. Don't be deceived; they are useless and connect to nothing.

Always comfortable with a great breakfast buffet and regular convenient busses to the airport. The best value by far!

Nice, clean hotel but watch out for prices in the restaurants! Very expensive and the food wasn't very good at all. Nice play area for kids.

This is the third time I've stayed here, spending the night to catch a 'plane early the next morning. Three times and they're out. (1) There are two Steigenberger Airport Hotels. The busses that take you to them are staffed by nice guys who have no idea which hotel you are going to. I had no idea there were two hotels with the same name. I found out as I went about 15 miles away to a very nice country hotel, not mine. 30 euros later I was at the correct hotel. No one would accept responsibility for the mix-up. No one would reimburse me for the taxi ride. Everyone agreed that it was "confusing" that there were two hotels with the same name, but I was told "you should know where you are going." I tried repeatedly with the Manager to express my frustration -- no one would have known. I was told by a waitress that this happens quite often. The manager was rude and frankly insulting, insinuating that I was stupid. (2) I was assigned a room but when I got to my floor it did not exist. I went back downstairs and the receptionists (who had witnessed my conversation with the Manager) were giggling. They hadn't told me I had to go to a different elevator bank. I asked why and was told "you didn't ask." They stood there and watched me go up the WRONG elevator. (3) I was starving but the lobby restaurant was packed and couldn't serve me right away. I went to the other hotel restaurant because it had a buffet line. BIG MISTAKE. The food was the worst I have ever had in my life. Worse than the worse institutional food I've seen. I ate what I could and consumed a lot of bread. The meats were disgusting, the vegetables were soft and watery, the fish tasted off and the cold salads were not cold. On top of this a bottle of water cost 8 euros. (4) I asked for 7.30 wakeup call. I awoke at 7.40. I called downstairs, thinking my watch was off. They insisted I did not ask for a wakeup call. Of course I did. I took a shower and at 8.00 the phone rang, my wake-up call. (5) Checking out