"outstanding customer service"
perfect strip location, entire staff was very friendly. nothing but positive remarks for the whole hotelGenuine Hotels.com guest review
"New favorite spot"
We loved this getaway and trying a new place. We usually stay at the Wynn Encore so our expectations were high. Cromwell didn't disappoint! The staff at the hotel was wonderful and was a perfect balance of taking care but not overwhelming. The free breakfast buffet was amazing! It was our favorite start to the day. We also loved the personal touches […] of the champagne turndown the first night and the snack goodies we got the second. We even enjoyed the checkers in the room. Only complaint from a seasoned traveler is that the shelves in the armoire were a little dusty. But! The furniture and room is so new itself we didn't mind at all overall. Also, loved the easy and early access to Drai's - especially the pool club so we could get a good spot before the public could come in. We will def stay again. Read moreGenuine Hotels.com guest review
"Can't use the Pool"
Impossible to use the pool. Should advertise this and so disappointing. Also the size of the rooms is very small and very dark.Genuine Hotels.com guest review
great all around except the view.....this is not a view hotel....otherwise loved it..Genuine Hotels.com guest review
Response by The Cromwell Thank you for taking the time to write a review of your recent visit! We are pleased you loved your overall stay at The Cromwell. We regret you did not enjoy a good view. We can't wait to welcome you back again sometime in the near future!
"Had a Fabulous Time"
I loved most everything about this place. Rooms were great, staff was great. Breakfast buffet was great. My only suggestion is to improve the directions to the parking lot.Genuine Hotels.com guest review
Response by The Cromwell Thank you for taking the time to review your latest visit to The Cromwell! We are delighted you loved your overall stay with us. We are thrilled you enjoyed our rooms, great staff, and breakfast buffet! We hope you will consider staying with us again in the near future.
Everything was amazing, only problem was we didn't have more time to enjoy the facility due to our schedule. I wish I knew however that the pool was for 21 and over. We had our kids with us.Genuine Hotels.com guest review
"BRING YOUR EARPLUGS!!!"
beautiful hotel, they did a great job renovating this hotel but they NEED to do something about the noise! There is a club on the 11th floor and you can hear everything on every floor below it, not to mention the bass shakes the entire hotel. Just pack earplugs! otherwise, nice hotel. The complimentary breakfast was a nice touch too!Genuine Hotels.com guest review
Very nice boutique hotel. Excellent service. Rooms are very nice. Good location on the strip. Drais beach club is great if you want to go try the day club. Free breakfast and free admission to the day club and the night club made it a great deal.Genuine Hotels.com guest review
"Over Rated: consider avoiding"
If you can get a room for under $100... go for it. If not look somewhere else.Genuine Hotels.com guest review
"Swank new hot spot in great location!"
Killer new boutique hotel right on the busiest corner in Vegas...killer decor, service, sexy vibe all around, incredible outside day pool party, awesome nightclub at Drai's, great place to stay if you're not going to stay at Cosmopolitan. Will definitely return!Genuine Hotels.com guest review
"GREAT GREAT GREAT HOTEL"
Not only is the hotel beautiful but the service is amazing. From check-in to check-out I was impressed. Fast service into the nightclub as well as the beach club. I most def will be returning! Only thing is the room service menu didn't have a big selection.Genuine Hotels.com guest review
Rooms are thin! Noise from passing cars and neighbors. Tough to have a boutique hotel on the strip.Genuine Hotels.com guest review
"Wonderful boutique hotel"
Stayed at the Cromwell with my sister the day before my bachelorette officially started because it is fairly new (after remodeling) and I wanted to check it out. The hotel is pretty small (only has 4 floors of rooms, 1 lobby casino, and one pool & nightclub) but it's nice being able to get in and out pretty quickly without massive crowds. Let me say […] this the service was phenomenal. I got in early (8am) and the concierge offered me a king room until my sister arrived after which I could change rooms, the bellhop took me on a small personal tour of the property, there is 24 he security at the elevators which are extremely friendly and always make sure if you need assistance. The in house restaurant is Giada by giada delaurentis which is also delicious with exceptional service. They also offer complimentary breakfast for guests which is pretty good and give you a complimentary half bottle of champagne when you first arrive at your room, and water and macaroons when you come back in for the night. I highly recommend if you like all personal attention without having to be a high roller. Read moreGenuine Hotels.com guest review
"Too pretentious, stuffy"
Everything about this place oozes privilege. Expect to pay around $20 for your margarita (including tip) and $16.00 for a rather plain torn romaine salad with a little bit of grated Parmesan and a nondescript dressing at the beautifully-situated but over-the-top overstaffed Giada Restaurant on the second floor. The waiters will not leave you alone to […] enjoy your meal. Outdoor roof pool is overstaffed and officious. The seating is awkward and unpleasant. Room and hotel decor is dark and moody. My room overlooked a parking lot. While this hotel boasts an address on The Strip, most of the building's footprint is E. Flamingo Rd. Staff were extremely courteous to the point of obsessiveness. Read moreGenuine Hotels.com guest review
"Nice looking, but inconsistent service"
We had three great instances of the level of service one would expect from a hotel of this reputed caliber. One was the initial three tries at getting us into a clean room with two full sized beds as we had ordered online. Our valet was apologetic and persistent in getting us into the room. The second and third were room service from the same gentleman […] who was superb. Now for the bad parts... Long checkin process when we were the only ones there. The guy must have typed 1000 characters to get us into our room. Had to leave desk and talk to manager once too. 13 minutes is too long in my book. Then first room sent to was a king when we had just discussed the need for two doubles. Second room was dirty. Third room was good. Next problem was no cleaning services rendered the first night. Tip left waiting and never collected. Had to call to desk to get it scheduled for the next day. In morning, hallway near elevator was a mess and needed cleaning. Not what one expects from a hotel in the middle of the strip with a pretty steep low end rate. To end on a positive, the location is fantastic. Bedding was comfy. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"love this place!"
Great boutique style hotel that I didn't even k n ow existed on the strip. The rooms are richly done in beautiful select pieces. No expenses speared. The lighting could have been a little better as there is not much natural lighting amd there was no clock in the room. I thought tbat was odd.Genuine Hotels.com guest review
"Very good hotel"
This hotel is great esp if you plan to go to Drais, which we did. Hotel guests get fast access to the club as well. Room service and wifi were good as well. 2 things I think they need to fix: (1) outside traffic noises were too loud in the room so I had to use earplugs. They need thicker glass on the windows (2) room was too dark for me. They need to […] add extra lighting. Read moreGenuine Hotels.com guest review
"Best weekend in Vegas"
Not sure if it's because it's a brand new hotel, but their service was amazing. Perfect hotel for all day partying. Complimentary access to Drais beachclub & nightclub was my main draw. Hotel rooms were awesome, very we'll decorated and roomy enough for a party of 4 in the 2 queen deluxe. The hotel reminded me of a mini cosmopolitan hotel. Pretty much […] the same type of vibe. Only drawback is there is no regular casino cafe to eat at if you're hungry, however the linq is half a block away with plenty of restaurants to eat at. Tables were relatively low with several $10 black jack tables available to play at. Drais after hours was amazing, with quick no wait access for hotel guests. In my opinion a top 5 hotel to stay at in Vegas, you won't be disappointed. Read moreGenuine Hotels.com guest review
This was my first time staying at The Cromwell and I was very impressed. The location is prime to the strip. The decor is very hip to a British flavor. Love it. The restaurant on property is Giada's and that was a pleasant surprise. Giada is actually there supervising the restaurant. The staff at this hotel is super friendly and the hotel room itself […] was lovely. Hardwood floors, strip view and a nice big flat screen tv appropriately distanced from the bed (not to far, not to close). Read moreGenuine Hotels.com guest review
"Exceptional accommodation and customer service"
The property was elegant and luxurious. The room decor unique. But what stood out most was the customer service. We were escorted to our room by Aaron, and given a tour as we went. Once we arrived to the room, he showed us around and told us how we could use the accommodations and best features of the property. We were greeted by everyone we encountered. […] We dined at Giada and was treated to a visit by Giada herself. Thank you for a memorable anniversary trip. We'll be back in August. Read moreGenuine Hotels.com guest review
Excellent in all categoriesGenuine Hotels.com guest review
Loved it! Finally a hot Vegas hotel that you don't need a map just to get to lobby. The rooms are a little small but super cute, and there is a lighted vanity away from the bathroom for us girls! Also a plus is that if your hotel guest you don't have a problem getting into the beach club or night clubs.Genuine Hotels.com guest review
The rooms were absolutely stunning. I was in Vegas for work and had the pleasure of staying here. There's no cafe or restaurant open for breakfast but they have complimentary breakfast to make up for it. Had some issues with the front desk but was able to work through it.Genuine Hotels.com guest review
I had such a great time and the service was so amazing. I was very well taken care of the only thing that I wish was different was that there were more restaurants in the hotel itself other then that it was amazing!Genuine Hotels.com guest review
"Free access to Drais night and day club baby!"
Overall great, no let downs anywhere other than our view from the room being less than stellar, but come on, this place is great.Genuine Hotels.com guest review
"BEST HOTEL ON THE STRIP!!"
IT WAS THE MOST AMAZING HOTEL I HAVE EVERY STAYED AT IN VEGAS! AMAZING CUSTOMER SERVICE.THEY CATER TO YOUR EVERY NEED AWESOME INTERIOR DECOR, DELICIOUS FOOD, GREAT VIEWS, AND THE BEST POOL CLUB!! CANT SEE MYSELF STAYING ANYWHERE ELSE. SAYED FOR MY BIRTHDAY AND IT JUST EXCEEDED MY EXPECTATIONS. THE PRICE FOR IS SO WORHT IT. YOU CAN DEFINATLEY TELL THE […] DIFFERENCE BETWEEN THIS SMALL BOUTIQUE HOTEL COMPARED TO THE REST OF THE BIG HEAD HOTELS. FREE ENTRANCE TO DRAI POOL CLUB, 24 COFFEE AND TEA AND COMPLIMANTARY BREAKFAST! Read moreGenuine Hotels.com guest review
Very nice staff. Good food, especially when order food into ur room, excellent service.Genuine Expedia guest review
"Las Vegas baroque boutique"
Stayed two nights at the Cromwell. Great location on the Strip and all the facilities you would need within the hotel. The rooms are fantastic, very sexy boutique feel, if you're a family this won't be for you - but Vegas isn't for families anyway so probably not! Rooftop pool is very trendy tho you can't sunbathe on the beds unless you pre book and […] pay hefty $350 dollar bottle charges. You can sit on the small amount of seats or lie in the pool which we did for a short time and enjoyed, but it's for the under 30 yr olds primarily and advertised as a new "black tie venue" with images of a lady removing her bikini bottoms before going into the pool.. Breakfast in the hotel is fabulous and the service is really great. Casino good with friendly croupiers that guided us through an intro to Black Jack and a win! Would recommend for a couples stay away. Read moreGenuine Hotels.com guest review
"honey moon las vegas trip 4/4"
apres tahiti et ses iles et los angeles, las vegas est un endriot emprunt de waw, de pffff et de grandiose !! Le Cromwell est un juste résumé de tout ça ! Chambre avec vue sur le Bellagio et sa fontaine oblige !!!!Genuine Hotels.com guest review
내인생에서 가장시끄러웠던 호텔이였습니다. 도로옆에서 들려오는 음악소리는 기본이고 간간히 들려오는 구급차 소리는 단 일분도 잠을 못자게 합니다. 위층수영장은 성인만입장 가능하고 어린이들은 입장불가. 시끄러워서 바꾼방은 주차장 바로윗방. staff들은 매우친절. 주차요원도 친절. 스트립의 모든소음을 즐기고싶으면 추천. 가족여행은 절대로 비추. 삼일일정이였으나 환불 하나도 안받구 바로 다른호텔로 예약.Genuine Hotels.com guest review
If you want a boutique and luxurious hotell room as well as pool area - this is it! The only thing was information at check in. We were not informed that there were complimentary breakfast or which sister properties The Cromwell had, that would have saved us some money.Genuine Hotels.com guest review
발렛입구가 뒤쪽에 있던것과 카지노가 조금 작단것 빼고 호텔자체 서비스 수준은 매우 훌륭했음. 특히 직원들 누구하나랄것 없이 친절친절친절...최고였음.Genuine Hotels.com guest review
"Helt nytt hotell"
Var enkelt å finne frem, hyggelig innskjekking og introduksjon til rommet og fasiliteter. Fikk mange bra anbefalinger og hjelp fra resepsjonen, også på aktiviteter utenfor hotellet. Synes prisen var lav i forhold til den gode standarden. Hotellet er også betraktelig mindre en omliggende hoteller, hvilket var bra og gav mer peronlige forhold til de ansatte. […] Eneste minus var noen såpe og papirrester som stod igjen i dusjen fra forrige besøk. Ellers var alt ren fryd og herlighet! Anbefaler restauranten og beach cluben! Read moreGenuine Hotels.com guest review
"Great Hotel, excellent service!"
09/18/14 Cotuprado Toronto, Canada
My boys and I had a great time. We had 4 rooms and were able to get all on the same floor. Kristina the manager is very accommodating and helped us a great weekend. Drais needs no comments or introductions, the after hours is fun but the Pool Party is the best part! It was my first time in Vegas, but I cannot picture me staying elsewhere!
"Hotel was great but essentially no pool"
09/18/14 haligirl142 Bedford, Canada
The staff were excellent and the hotel and room were lovely but essentially they have no pool. We made the reservation based on the hotel and pool but The Cromwell does not have a pool the Drai's beach club/night club is on site for guests to use but is not owned by the Cromwell. You get ID'd to get in(who brings their ID to the pool?!), we were 'allowed' to use a day bed because it was a Monday and not busy but usually ALL seating is reserved and must be paid for, there are no loungers or chairs unless you pay, if you do not you are meant to sit in the pool or stand around. Drinks are ridiculously expensive, not just Vegas expensive but over the top and then they add on service charges and gratuity and here's the kicker - since it's a club (not a pool) you cannot sleep, not that we were snoozing away but an afternoon cat nap in the sun is interrupted but a security guard informing you that you cannot close your eyes or you will be considered 'passed out'. We mentioned all this to the hotel manager but since they do not own the pool their only option is to offer the use of the Flamingo or Cesar's pools, which are quite a walk away, and besides - I did not book Flamingo or Cesar's! We left too early to enjoy breakfast so I have no comment there but based on the pool experience we would not stay here again.
"Nicest Las Vegas strip hotel"
09/18/14 Debora K Mammoth Lakes
Stayed 2 nights and the Cromwell. A beautiful and very service oriented casino/hotel! Beautiful rooms with a welcoming complimentary sangria, evening turn down service with complimentary treats, a wonderful complimentary morning breakfast and beautiful pool! Pool party days are definitely for the younger crowd but your room key gives you access to Ceasars or Flamingos pool if you want a quieter pool experience. We enjoyed the pool on a non-party day and it was wonderful! Cromwell give a special and unique Las Vegas experience! We will return for sure!
"Love the new decor!"
09/18/14 Shannon B Cowpens
The room was very relaxing and cozy. I love Having the refreshments at each floor in front Of elevator. The casino for me was just the right Size, not to big. Relaxing and inviting lounge and bar Area. Location is great.
09/17/14 Nancy C Elgin
This was our first stay at Cromwells and it exceeded our expectations. All of Cromwells staff were the friendliest, most helpful, attentive people. They were always available, always very prompt and the most courteous people then I have ever experienced at any of the hotels that I have stayed at. The extra ammenities like water and coffee on every floor, the nite time snacks and the free breakfast were a wonderful bonus. I definitely am looking forward to staying again.
"Spectacular Customer Service"
09/17/14 Mike O Lacey, Washington, United States
From the moment I walked in the door I was impressed. At check in, Christine was great. She took a moment to find out where I was from, why I was in town, how to pronounce my last name, and really wanted to visit. It was not the norm for check in. She also made sure I understood where everything was. They do a welcome amenity for all guests -- Sangria -- and she obviously took the time to make sure the gentleman delivering it to the room knew how to pronounce my last name (because I guarantee he couldn't have figured it out on his own). I had two large bags and a small bag over my shoulder. I was stopped at least four times and offered assistance. When I got to the elevator, they had a Vegas norm of someone there to make sure I had a room key. But unlike any other hotel I've stayed at, he didn't just look to see I had a key -- he saw my arms full and went and pushed the elevator button, and even waited until the elevator opened and pushed my floor so that I didn't have to unload my stuff. Very cool. I noticed right away that not a single person on the hotel grounds wears a name tag. They do a great job of customer service -- but unfortunately, very few actually shared their names -- so I can't recognize their great work and attribute it to a person. When the amenity came, the delivery person reminded me of complimentary breakfast, made sure I understood where to go, and took the time to make sure I knew everything the hotel had. Breakfast was great -- hot, cooked to order omelets and eggs. When I went to leave, I went to get a taxi -- but instead was surprised with a complimentary Cromwell Town Car to take me to my next destination. I wasn't expecting that. The room was immaculate and gorgeous. Had a super classic feel to it, and very upscale. The tv was probably the largest I've ever seen in any hotel (or maybe anywhere except Best Buy!). Everything about this place was classy, high quality service, and upscale. It might be a little more expensive than some other options on the Strip -- but there are many reasons for that, and it's worth it all! Highly recommend.
09/17/14 cris4700 Las Vegas
I'm forcred to write this review because I'm completing a Cromwell survey that wont let me proceed further without submitting this. The Hotel is great, but dont take the surveys.. No self parking very annoying
"Small but Nice"
09/17/14 Karl H Wytheville, Virginia
This casino is one of the nicest for its size in Las Vegas. Good amount of table games (but no poker and video poker is so so.) Most of the standard slots. The cocktail service is very good. The waitresses look like they are ready to go to the nightclub. The hotel is very well done. Best shower in Vegas. Comfortable beds. Usually expensive though but you will feel like a VIP.
"A fun Weekend"
09/16/14 Janyce F Florence
The hotel is newly renovated and excellent amenities. The restaurant is amazing. Get a reservation before you go. The location is very convenient and centrally located. I expect to stay again for my next visit.
"Amazing - we can't wait to go back!"
The hotel was great, but the staff truly made our stay one to remember. As soon as we arrived Dana helped us with our bags and waited while we checked in. He escorted us to our room and explained how everything worked like the shower and mini bar charges. The room was just what I expected from other reviewers and photos - very well appointed and what I would consider a normal sized hotel room. The room has a lighted vanity and a flat iron which I did not expect and made getting ready quite enjoyable. Terrance brought us complimentary sangria once we were settled in the room which was very good. We had a great view of the Bellagio fountains from the luxury king room. We were on the 6th floor and yes, we could hear the club and the street noise if we were really paying attention, but honestly we were having too much fun to care. The noise was there, but not intrusive and we slept fine. Believe it or not closing the drapes kept out most of the street noise. Security is posted at the elevator to ensure non hotel guests aren't creeping around the rooms which added a nice degree of safety to our stay. Upon checkout the resort charges were just what I had expected and from research are normal for hotels on the strip. We were charged for two minibar items that we did not use which were removed from the bill without question. A hold is placed on your credit card at check in for incidentals which is removed once you check out so don't panic if you see the charge. The pool at Drai's is a beach club over the weekend so went each morning after breakfast and stayed until it started to get busy. Hotel guests can utilize any of the seats and beds until those with reservations arrive which was plenty of time for us and as hotel guests we were not required to rent a towel, but given one free to use while at the pool. You also have access to pools at the Flamingo and Caesar's as Cromwell guests. The details are really what made our stay. Ice cubes that don't melt, beautiful stemware, chocolate chips for coffee at the complimentary breakfast bar, I could go on. I loved the turn down service where housekeeping leaves a fancy sweet of some sort. Delicate macaroons, gourmet local chocolates, etc. and they are always offering bottles of water. The location is central to the entire strip making it possible to walk pretty much anywhere on the strip you'd want to go. The two nights we needed a cab (strictly due to the height of my heels) we were able to use the house car services for free. The hotel is all about service don't hesitate to ask for things - they want to say yes. Jay waited on us at the lobby bar and was so friendly (and made such a tasty vodka martini) that we went to see him each evening before we went out. Make sure you enjoy the free Moët every Friday and Saturday night in the lobby bar. After walking through some of the larger hotels we were so happy with our decision to stay at the Cromwell. The service is top notch and due to the small size of the hotel staff is able to treat everyone like a VIP.
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