"Can't use the Pool"
Impossible to use the pool. Should advertise this and so disappointing. Also the size of the rooms is very small and very dark.Genuine Hotels.com guest review
great all around except the view.....this is not a view hotel....otherwise loved it..Genuine Hotels.com guest review
Response by The Cromwell Thank you for taking the time to write a review of your recent visit! We are pleased you loved your overall stay at The Cromwell. We regret you did not enjoy a good view. We can't wait to welcome you back again sometime in the near future!
"Had a Fabulous Time"
I loved most everything about this place. Rooms were great, staff was great. Breakfast buffet was great. My only suggestion is to improve the directions to the parking lot.Genuine Hotels.com guest review
Response by The Cromwell Thank you for taking the time to review your latest visit to The Cromwell! We are delighted you loved your overall stay with us. We are thrilled you enjoyed our rooms, great staff, and breakfast buffet! We hope you will consider staying with us again in the near future.
Everything was amazing, only problem was we didn't have more time to enjoy the facility due to our schedule. I wish I knew however that the pool was for 21 and over. We had our kids with us.Genuine Hotels.com guest review
"BRING YOUR EARPLUGS!!!"
beautiful hotel, they did a great job renovating this hotel but they NEED to do something about the noise! There is a club on the 11th floor and you can hear everything on every floor below it, not to mention the bass shakes the entire hotel. Just pack earplugs! otherwise, nice hotel. The complimentary breakfast was a nice touch too!Genuine Hotels.com guest review
Very nice boutique hotel. Excellent service. Rooms are very nice. Good location on the strip. Drais beach club is great if you want to go try the day club. Free breakfast and free admission to the day club and the night club made it a great deal.Genuine Hotels.com guest review
"Over Rated: consider avoiding"
If you can get a room for under $100... go for it. If not look somewhere else.Genuine Hotels.com guest review
"Swank new hot spot in great location!"
Killer new boutique hotel right on the busiest corner in Vegas...killer decor, service, sexy vibe all around, incredible outside day pool party, awesome nightclub at Drai's, great place to stay if you're not going to stay at Cosmopolitan. Will definitely return!Genuine Hotels.com guest review
"GREAT GREAT GREAT HOTEL"
Not only is the hotel beautiful but the service is amazing. From check-in to check-out I was impressed. Fast service into the nightclub as well as the beach club. I most def will be returning! Only thing is the room service menu didn't have a big selection.Genuine Hotels.com guest review
Rooms are thin! Noise from passing cars and neighbors. Tough to have a boutique hotel on the strip.Genuine Hotels.com guest review
"Wonderful boutique hotel"
Stayed at the Cromwell with my sister the day before my bachelorette officially started because it is fairly new (after remodeling) and I wanted to check it out. The hotel is pretty small (only has 4 floors of rooms, 1 lobby casino, and one pool & nightclub) but it's nice being able to get in and out pretty quickly without massive crowds. Let me say […] this the service was phenomenal. I got in early (8am) and the concierge offered me a king room until my sister arrived after which I could change rooms, the bellhop took me on a small personal tour of the property, there is 24 he security at the elevators which are extremely friendly and always make sure if you need assistance. The in house restaurant is Giada by giada delaurentis which is also delicious with exceptional service. They also offer complimentary breakfast for guests which is pretty good and give you a complimentary half bottle of champagne when you first arrive at your room, and water and macaroons when you come back in for the night. I highly recommend if you like all personal attention without having to be a high roller. Read moreGenuine Hotels.com guest review
"Too pretentious, stuffy"
Everything about this place oozes privilege. Expect to pay around $20 for your margarita (including tip) and $16.00 for a rather plain torn romaine salad with a little bit of grated Parmesan and a nondescript dressing at the beautifully-situated but over-the-top overstaffed Giada Restaurant on the second floor. The waiters will not leave you alone to […] enjoy your meal. Outdoor roof pool is overstaffed and officious. The seating is awkward and unpleasant. Room and hotel decor is dark and moody. My room overlooked a parking lot. While this hotel boasts an address on The Strip, most of the building's footprint is E. Flamingo Rd. Staff were extremely courteous to the point of obsessiveness. Read moreGenuine Hotels.com guest review
"Nice looking, but inconsistent service"
We had three great instances of the level of service one would expect from a hotel of this reputed caliber. One was the initial three tries at getting us into a clean room with two full sized beds as we had ordered online. Our valet was apologetic and persistent in getting us into the room. The second and third were room service from the same gentleman […] who was superb. Now for the bad parts... Long checkin process when we were the only ones there. The guy must have typed 1000 characters to get us into our room. Had to leave desk and talk to manager once too. 13 minutes is too long in my book. Then first room sent to was a king when we had just discussed the need for two doubles. Second room was dirty. Third room was good. Next problem was no cleaning services rendered the first night. Tip left waiting and never collected. Had to call to desk to get it scheduled for the next day. In morning, hallway near elevator was a mess and needed cleaning. Not what one expects from a hotel in the middle of the strip with a pretty steep low end rate. To end on a positive, the location is fantastic. Bedding was comfy. Read moreGenuine Hotels.com guest review
GoodGenuine Hotels.com guest review
"love this place!"
Great boutique style hotel that I didn't even k n ow existed on the strip. The rooms are richly done in beautiful select pieces. No expenses speared. The lighting could have been a little better as there is not much natural lighting amd there was no clock in the room. I thought tbat was odd.Genuine Hotels.com guest review
"Very good hotel"
This hotel is great esp if you plan to go to Drais, which we did. Hotel guests get fast access to the club as well. Room service and wifi were good as well. 2 things I think they need to fix: (1) outside traffic noises were too loud in the room so I had to use earplugs. They need thicker glass on the windows (2) room was too dark for me. They need to […] add extra lighting. Read moreGenuine Hotels.com guest review
"Best weekend in Vegas"
Not sure if it's because it's a brand new hotel, but their service was amazing. Perfect hotel for all day partying. Complimentary access to Drais beachclub & nightclub was my main draw. Hotel rooms were awesome, very we'll decorated and roomy enough for a party of 4 in the 2 queen deluxe. The hotel reminded me of a mini cosmopolitan hotel. Pretty much […] the same type of vibe. Only drawback is there is no regular casino cafe to eat at if you're hungry, however the linq is half a block away with plenty of restaurants to eat at. Tables were relatively low with several $10 black jack tables available to play at. Drais after hours was amazing, with quick no wait access for hotel guests. In my opinion a top 5 hotel to stay at in Vegas, you won't be disappointed. Read moreGenuine Hotels.com guest review
This was my first time staying at The Cromwell and I was very impressed. The location is prime to the strip. The decor is very hip to a British flavor. Love it. The restaurant on property is Giada's and that was a pleasant surprise. Giada is actually there supervising the restaurant. The staff at this hotel is super friendly and the hotel room itself […] was lovely. Hardwood floors, strip view and a nice big flat screen tv appropriately distanced from the bed (not to far, not to close). Read moreGenuine Hotels.com guest review
"Exceptional accommodation and customer service"
The property was elegant and luxurious. The room decor unique. But what stood out most was the customer service. We were escorted to our room by Aaron, and given a tour as we went. Once we arrived to the room, he showed us around and told us how we could use the accommodations and best features of the property. We were greeted by everyone we encountered. […] We dined at Giada and was treated to a visit by Giada herself. Thank you for a memorable anniversary trip. We'll be back in August. Read moreGenuine Hotels.com guest review
Excellent in all categoriesGenuine Hotels.com guest review
Loved it! Finally a hot Vegas hotel that you don't need a map just to get to lobby. The rooms are a little small but super cute, and there is a lighted vanity away from the bathroom for us girls! Also a plus is that if your hotel guest you don't have a problem getting into the beach club or night clubs.Genuine Hotels.com guest review
The rooms were absolutely stunning. I was in Vegas for work and had the pleasure of staying here. There's no cafe or restaurant open for breakfast but they have complimentary breakfast to make up for it. Had some issues with the front desk but was able to work through it.Genuine Hotels.com guest review
I had such a great time and the service was so amazing. I was very well taken care of the only thing that I wish was different was that there were more restaurants in the hotel itself other then that it was amazing!Genuine Hotels.com guest review
"Free access to Drais night and day club baby!"
Overall great, no let downs anywhere other than our view from the room being less than stellar, but come on, this place is great.Genuine Hotels.com guest review
"BEST HOTEL ON THE STRIP!!"
IT WAS THE MOST AMAZING HOTEL I HAVE EVERY STAYED AT IN VEGAS! AMAZING CUSTOMER SERVICE.THEY CATER TO YOUR EVERY NEED AWESOME INTERIOR DECOR, DELICIOUS FOOD, GREAT VIEWS, AND THE BEST POOL CLUB!! CANT SEE MYSELF STAYING ANYWHERE ELSE. SAYED FOR MY BIRTHDAY AND IT JUST EXCEEDED MY EXPECTATIONS. THE PRICE FOR IS SO WORHT IT. YOU CAN DEFINATLEY TELL THE […] DIFFERENCE BETWEEN THIS SMALL BOUTIQUE HOTEL COMPARED TO THE REST OF THE BIG HEAD HOTELS. FREE ENTRANCE TO DRAI POOL CLUB, 24 COFFEE AND TEA AND COMPLIMANTARY BREAKFAST! Read moreGenuine Hotels.com guest review
Very nice staff. Good food, especially when order food into ur room, excellent service.Genuine Expedia guest review
"Las Vegas baroque boutique"
Stayed two nights at the Cromwell. Great location on the Strip and all the facilities you would need within the hotel. The rooms are fantastic, very sexy boutique feel, if you're a family this won't be for you - but Vegas isn't for families anyway so probably not! Rooftop pool is very trendy tho you can't sunbathe on the beds unless you pre book and […] pay hefty $350 dollar bottle charges. You can sit on the small amount of seats or lie in the pool which we did for a short time and enjoyed, but it's for the under 30 yr olds primarily and advertised as a new "black tie venue" with images of a lady removing her bikini bottoms before going into the pool.. Breakfast in the hotel is fabulous and the service is really great. Casino good with friendly croupiers that guided us through an intro to Black Jack and a win! Would recommend for a couples stay away. Read moreGenuine Hotels.com guest review
"honey moon las vegas trip 4/4"
apres tahiti et ses iles et los angeles, las vegas est un endriot emprunt de waw, de pffff et de grandiose !! Le Cromwell est un juste résumé de tout ça ! Chambre avec vue sur le Bellagio et sa fontaine oblige !!!!Genuine Hotels.com guest review
내인생에서 가장시끄러웠던 호텔이였습니다. 도로옆에서 들려오는 음악소리는 기본이고 간간히 들려오는 구급차 소리는 단 일분도 잠을 못자게 합니다. 위층수영장은 성인만입장 가능하고 어린이들은 입장불가. 시끄러워서 바꾼방은 주차장 바로윗방. staff들은 매우친절. 주차요원도 친절. 스트립의 모든소음을 즐기고싶으면 추천. 가족여행은 절대로 비추. 삼일일정이였으나 환불 하나도 안받구 바로 다른호텔로 예약.Genuine Hotels.com guest review
If you want a boutique and luxurious hotell room as well as pool area - this is it! The only thing was information at check in. We were not informed that there were complimentary breakfast or which sister properties The Cromwell had, that would have saved us some money.Genuine Hotels.com guest review
발렛입구가 뒤쪽에 있던것과 카지노가 조금 작단것 빼고 호텔자체 서비스 수준은 매우 훌륭했음. 특히 직원들 누구하나랄것 없이 친절친절친절...최고였음.Genuine Hotels.com guest review
"Helt nytt hotell"
Var enkelt å finne frem, hyggelig innskjekking og introduksjon til rommet og fasiliteter. Fikk mange bra anbefalinger og hjelp fra resepsjonen, også på aktiviteter utenfor hotellet. Synes prisen var lav i forhold til den gode standarden. Hotellet er også betraktelig mindre en omliggende hoteller, hvilket var bra og gav mer peronlige forhold til de ansatte. […] Eneste minus var noen såpe og papirrester som stod igjen i dusjen fra forrige besøk. Ellers var alt ren fryd og herlighet! Anbefaler restauranten og beach cluben! Read moreGenuine Hotels.com guest review
"Cromwell is beautiful but ya gotta fix the noise"
08/31/14 JZWOL Frisco, Texas
We loved the hotel in almost every aspect. The room was beautiful really chic decor. Loved the garter in the elevator. Loved the shower and large TV. A lot of thought put into the whole experience including free breakfast, beverages at the elevators, etc. The restaurant is awesome too. The club is really unique in that the pool transitions into the nightclub. The major problem was that when they remodeled from Bill's to the Cromwell they didn't change out the windows. The result is that you can hear every beat from the nightclub until closing at 3-4 am. We were on the 8th floor and asked another guest if the room was noisy on the 5th floor which they said was noisy too!!! Cromwell management please change out the windows to cancel the noise and you will have a home run!!!!!! This is a fantastic place, but ya gotta fix the windows!!!
"3rd time here was not a charm!"
08/30/14 imagin2 Grand Canyon National Park, Arizona
Hotel staff is wonderful. Rooms - we love! Unless you are 21-25--forget pool/nite club - even during the day - nasty music & attitudes (contracted by Caesars). Beverage centers near elevators are good idea. Yes-restaurant is fab, however one other food offering would be nice. Breakfasts are yummy! We were disenchanted this week-- offer extended to us included comp casino amount, which casino did not honor-- furthermore, yanked our chain for 8+ hours while "checking into it". Casino staff has been fab-- except for this trip. We experienced one extremely rude & inappropriate host. We were so exhausted from customer NO- service that we left without dropping any $ here... so disheartening! One piece of advice-- when you book-- repeat every offer, confirm they will honor-- get the person's full name .. Try to finalize by phone-- all calls are recorded... Sad, huh?
"My new All Time Favorite"
08/30/14 Steven I Fort Collins
Love the vibe of the casino. The rooms are very nice for the size. Not super luxury like Wynn but a dark, woody, lair to relax in. Dealers are very friendly. Only drawback was no casual, 24 hour place to grab a quick bite to eat.
"Great boutique hotel"
08/29/14 EllenFondduLac_WI Fond Du Lac
The Cromwell is a new hotel with outstanding customer service. All the employees are polite, welcoming, and genuinely want to make sure you have a great experience. They do include a complimentary breakfast, which offered a good variety, including made to orders omelets. We really enjoyed the breakfast! One thing they are lacking is a variety of dining options...but there are options nearby.
08/29/14 jjonesren Cleveland
The room was a little small, but good for one person. I would recommend it for a single guest but not for a couple. If I came back it was be for only a short visit. But my overall view is that it is a good value for the money.
08/29/14 Genio V Houston, Texas
No good place to eat. Terrible comps. I will not return. Noisey intersection. Construction going on above our floor. Slots do not pay very well. Other than that, the staff was friendly and made themselves available.
"once is enough."
08/29/14 Tamotsu N Covina
Bed was so good. shampoo was so silky. It was nice. but no bath tub. Please set a bathtub for each room and please control noise from the events. The room was too dark. shower space was too small and water runs into floor. The inside room is open once the entry door is open. No privacy.
"Cromwell...... BEST service hotel in Vegas"
08/29/14 Isaac S Los Angeles
Had a great time here, hotel is nice, clean and the service unbeatable. Drai's Tuesday night... HIGHLY RECOMMEND! Only issue I can remember is the room floors being close to street level which is odd for vegas, so that means views suck and you'll hear the traffic so go as high as possible if you can (8th floor)
"Luxury ?!? - What a joke!"
08/28/14 LindsayOC Trabuco Canyon, California, Usa
The good part - Giada's restaurant is fantastic - we loved it and the restaurant staff service was superb. The not so good part - a deafening 1:30am fire alarm is never great but that was just the start...... We exited the casino via the fire exit stairwell with other guests into an alley wearing just pajamas and "Cromwell" robes. No staff at the exit to direct us - Security staff continued to monitor the casino since it was "just a false alarm" though Security did give us grief about showing our room keys to get back to the rooms (apparently their especially concerned about burglars in Pajamas!). No staff on the guest floor to explain / apologize. No apology / explanation the next morning. When the fire alarm went off the next evening - we just ignored it and stayed in our room Complained at check -out over the poor staff response - and were told "We're very concerned, Management will Call " - no-one ever did. Luxury and Great Customer Service Service are all about anticipation and contingency planning - Apparently the Cromwell hasn't got that part - next time we'll stay at the Mirage for a fraction of the price.
"The Cromwell first time experience"
08/28/14 L. M Gardena
Insufficient lighting in the rooms. Can view person showering through the mirror on the opposite side of the shower. No Diamond lounge. Free continental style breakfast was a plus. Casino personnel helpful. Security at the elevator at all times (except one morning the security officer wasn't watching the elevators and talking/flurting with the roulette attendant.
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