I had reserved the room with my credit card, but at check-in I asked if they could charge it on my husband's card. They said yes. Upon check out they actually charged BOTH our cards, which we didn't notice until 2 days later. We have called and spoken to front desk associates and left messages for higher-ups. Only one person was helpful explaining that […] it might just be a 'hold' on my card, but due to the holidays, it may take a while to process. I've stayed in many hotels and have never had this happen. Neither the General Manager or Operations Manager have returned our calls. The hotel is very pretty and in a fantastic location. Unfortunately, I doubt we'll choose to stay there again especially since there are numerous other hotels to choose from in a few block radius. Read moreGenuine Hotels.com guest review
"Wonderful Location - Good Value -Not Quite Awesome"
We stayed at The Latham for Christmas and it was a wonderful value: $105 per night. For the money and location, it could not be beat. When we arrived our room was not made up -the bed was messy- they moved us to the room next door, which was smaller, but after a long drive, I didn't say anything. They compensated with two free drink tickets, which was […] very nice.i think this was a one-time error. The desk staff was nice as was the valet parking attendant. There were not a lot of bells and whistles, but for $105 per night, it was a great value and it was close to everything; the best shopping in the city. The room was clean and it had a wonderful view. I would stay again. Read moreGenuine Expedia guest review
"Loved The Latham"
My wife and I loved The Latham. Very nice staff. Great room.Genuine Hotels.com guest review
"My getaway at the Latham hotel"
Everything was great would definitely stay here againGenuine Hotels.com guest review
Nice room. Clean and bright. Great to have a desk with chair and two additional chairs in a sitting area.Genuine Expedia guest review
Short but sweet stay. Warm, welcoming service. Excellent location, walking distance to Center City attractions.Genuine Hotels.com guest review
"Service Desk Complaint"
I wanted my room charged on a separate card, which was I made the desk clerk aware of when I checked in. She ensure me that, that would not be a problem. However, when I checked out I was charged the incorrect amount on my card and the manager who checked me out was not able to correct this. This left a bad impression of this hotel, because she did […] not know what she was doing and she was a manager there at the hotel. I was very disappointed toward the end of my stay. Read moreGenuine Hotels.com guest review
We had a great stay at The Latham during the Holidays in 2014, I'd recommend it to anyone.Genuine Expedia guest review
Lovely hotel. Perfectly located in downtown. Room was attractively decorated but a bit small. Still, we managed and slept well. To prevent stumbling in the dark to get to the bathroom, there needs to be a nightlight either in the bedroom or bathroom. Staff is professional, gracious and accommodating.Genuine Hotels.com guest review
"Great Location, Fine No-Frills Clean Hotel."
Though this is a nice hotel, it is not a luxury hotel. Room was fine and somewhat corporate, small and no frills. It's an old hotel, so the hallways are narrow and a bit claustrophobic. When we arrived we were greeted with "NAME?" barked to us from across the lobby. No doorman. Location near Rittenhouse was perfect, and staff was mostly friendly.Genuine Hotels.com guest review
"Comfortable, clean boutique with stellar staff"
My crew and I were in town for a day for a film shoot on Christmas Eve/Day. The rooms are very comfortable with tasteful modern stylings. We had spectacular views of the city skyline from. The hotel staff was incredibly helpful and accommodating. Beyond the standard services the staff provides, everyone on the team went the extra to accommodate or special […] needs with loads of cases of equipment and a number of vehicles. Also, we ate all our meals from the kitchen of the Urban Enoteca, the hotel restaurant. The food was delicious and were welcomed to use a number of tables in the dining room for our work and meetings. My only complaint is that we could not stay longer. I did not get a chance to visit the fitness/or spa offerings but the business support- free wifi and printing, as a great help for us. Thank you Latham Hotel Staff. Read moreGenuine Hotels.com guest review
Great support from the staffGenuine Hotels.com guest review
Room was very nice!! We enjoyed our stay here and it was in a good location too.Genuine Hotels.com guest review
Room was lovely and very comfortable. Staff were welcoming and helpful.Genuine Hotels.com guest review
The hotel is located in a wonderful area. The breakfast was great! The hotel staff was helpful and friendly.Genuine Hotels.com guest review
"Attentive, welcoming staff"
comfortable and central - walking distance to all center-city venues; Great appetizers!Genuine Expedia guest review
We enjoyed our stay at the Latham and being in town, close to great restaurants and the Philadelphia nightlife and Rittenhouse Square.Genuine Expedia guest review
"Outstanding value near Rittenhouse Square"
Having stayed in many hotels in Philadelphia, I can state categorically that the Latham deserves top ratings for friendly staff, excellent facilities and a top-notch location. The price we paid (admittedly, a winter discount) was far lower than I would have expected: at least 30% below rates for hotels of a similar calibre. I strongly encourage you […] to consider the Latham for both business and personal travel. Read moreGenuine Expedia guest review
"Nice Hotel close to Walnut st, shopping and busine"
overall pleasantly surprised with condition and amenitiesGenuine Expedia guest review
"Beautiful stay for our 4 year anniversary!"
My girlfriend and I were celebrating our 4 year anniversary, and both of us had never been to Philly before so this was our first time. We definitely chose the best hotel for our visit. Everything from the moment we arrived to the moment we left was catered to us so wonderfully. I called in advance to see if they would set something nice up in our room […] for the arrival. I specifically mentioned champagne which they gladly gave me a price for and I agreed. But they courteously included chocolate covered strawberries compliments of the hotel! The room was spacious and very comfortable with a nice view of the city. The bed was soft, clean, and it had plenty of pillows. The hotel was accommodating in every way possible. Their car service was probably the most amazing feature ever. The drivers were all friendly and informative, and never hesitated to pick us up or drop us off. Definitely a great and convenient way to get around while avoiding high cab fares. The hotel checked us in early upon arrival without us even asking for an early check in and offered us a late check out with no trouble at all. They held our bags on our last day while we grabbed lunch, and then offered us a ride to our bus station. Overall a very pleasant and memorable stay at this hotel. It was a perfectly located hotel in Center City which gave us a quick access to all points of interest and a great overall experience of the city. Read moreGenuine Expedia guest review
Great location, quiet- able to sleep well, courteous staff!Genuine Expedia guest review
Difficult to get set down in front of the hotel for concierge, had to circle the block which wad grid locked!Genuine Hotels.com guest review
We had an excellent stay. Hotel was beautiful and clean. Staff friendly and helpful. We were upgraded to a suite. We will be back next year!Genuine Expedia guest review
"Will stay there again."
Very nice and clean hotel. Convenient to sight-seeing and shopping.Genuine Expedia guest review
"Happily Room was ready despite our arrival."
Would stay again. Pleasant attentive staff. Prompt serviceGenuine Expedia guest review
"Great boutique hotel in great location."
We had a great experience and the staff was very professional and accommodating.Genuine Expedia guest review
"A very nice hotel indeed!"
We only stayed one night at the Latham and everyone and everything couldn't have been better! The Staff was exceedingly nice and the facility was comfortable, well appointed and extremely convenient.Genuine Expedia guest review
"Convenience and Comfort"
Totally enjoyed free car service provided by hotel. Great location.Genuine Hotels.com guest review
"Great hotel and location"
Very happy with this hotel. Friendly, relaxed but courteous staff. The free car service within 2 miles was a great amenity. Had everything we needed for a night in the city.Genuine Hotels.com guest review
"Service doesn't meet expectations"
Hotel facilities were nice except one of only two elevators was out. Staff was disgruntled and not quick to help. Two employees argued in front of me with neither acknowledging my presence. Two different employees on different occasions complained to me about their jobs. Housekeeping was still making initial room cleaning rounds at 5 pm.Genuine Hotels.com guest review
"Love The Latham"
Delightful weekend at The Latham!!! I will definitely stay again!!! The most comfortable bed and beautiful room! Perfect location!!!Genuine Hotels.com guest review
"Nice downtown hotel"
Room was lager than expected.Genuine Hotels.com guest review
"A great hotel"
Just a one-nighter, but the hotel was superb. Excellent, cordial staff abd beautiful, clean rooms. Not trendy or hip, but elegant in a very modern way. I plan to stay there again.Genuine Hotels.com guest review
"Get a lift"
Location is excellent and room was comfortable but one of two elevators was broken all weekend creating chaos. I had no choice but to repeatedly walk down 8 flights of stairs, finally with my luggage. Also soundproofing is weak.Genuine Hotels.com guest review
Great Hotel Quick check-in Would Stay againGenuine Hotels.com guest review
Very good experience. Everyone was very friendly and helpful. The concierge and valet parking service were excellent. The car service was terrific as well.Genuine Hotels.com guest review
Great staff, great hotel, great area! Dog friendly too!Genuine Hotels.com guest review
"Amazing amenities, location, and staff."
Loved my stay here that I extended it for 2 extra nights. Will definitely be my go to hotel to stay at in Philadelphia.Genuine Expedia guest review
My husband and I spent three nights at The Latham and it was just lovely. The hotel staff was very friendly and efficient. Our room was awesome and had a separate sitting room. This was by far the largest room we've stayed in since we splurged a few years ago and stayed at the Peninsula. The bathroom was pristine but a little out dated. There was a […] jetted tub but shower was a little small. Overall an excellent hotel! Read moreGenuine Hotels.com guest review
"Nice place and staff, great location, long waiting"
Nice place, nice staff, clean room, great city location. Would have been a 5/5 all around if not having to wait for the elevator (4 minutes both up and down, and 15 minutes for my car). More than a single valet, and upgrades to the levators which can carry 4 people with luggage in a 10+ story hotel with over 125 rooms.Genuine Hotels.com guest review
"The latham hotel - great place to stay"
We loved the latham. Service was great! We didnt stay long because we were vusiting a college for our daughter. We had to leave early and the convenient valet was great!! Fast and easy! Good location many sights and restaurants in walking distance! Staff friendly and helpful! Even got to check in a little early! Would definitely recommend!Genuine Hotels.com guest review
We stayed on a weekend visit to our daughter who attends college in University City. Great location. Walking distance to shopping, restuarants, and historical sites. Beds were comfortable and it was quiet on our floor. The bathroom could have been cleaner. We had breakfast on Saturday morning at the hotel. The food was very good, but the service was […] slow. Would stay again because of its location. Read moreGenuine Hotels.com guest review
"Great location, clean modern hotel"
Love the hotel. The location is close to everything. We walked the entire city - west one day, east the next. The room was new and clean and very comfortable. My only complaint is that when we were checking in, I asked the woman if there were rooms with a view of the art museum. She said yes. When she gave me my room key, I asked if we could see the […] museum from the room. She said "yes, I believe". When we got to the room it was facing the EXACT opposite direction of the museum. I don't even know if any rooms have a view of the museum or not but, I believe an honest answer is a reasonable expectation. Read moreGenuine Expedia guest review
We had a problem with needing a rollaway bed. I called to double check as was informed there was no problem. When we got to the hotel we were informed there were not rollaways. The staff worked out an up grade to a suite that work great for us. I appreciate the great service.Genuine Hotels.com guest review
Overnight stay prior to rock and roll race. Great service with professional employees.Genuine Hotels.com guest review
"The Latham Rocks!"
All around good hotel stay! Welcoming staff, comfortable, well appointed room and a convenient location. The concierge offered a car service which was most appreciated. I'd definitely stay there again.Genuine Hotels.com guest review
"Great Location - Good hotel"
Good hotel, a little disorganized, but made up for it with lots of extras such as free car service around Philly and a great location.Genuine Hotels.com guest review
We stayed here for the R&R Half Marathon. Comfy beds & pillows. Keurig coffee in room. Free bottles water & WIFI. Nicely appointed rooms and great location for shopping & dining. The Bellman, Brandon was exceptionally helpful!Genuine Hotels.com guest review
"nice place to stay"
The location is awesome and the room was very pretty. My only 2 complains are that the shower knob was very hard to turn on and the tiles were not as clean as they should be.Genuine Hotels.com guest review
This is a wonderful hotel-the staff were very friendly, the location is ideal and the size of the rooms are really great. I would most certainly stay there again.Genuine Expedia guest review
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