I would have given it a higher rating if there had been a makeup mirror in the room. I could not see to put on my makeup but the manager said they were aware of the problem and would have a solution soon.Genuine Hotels.com guest review
We were not in our room much the afternoon we checked in. At 3:30 we changed clothes, and my husband adjusted our thermostat so that we would be cooler when we returned to our room. We did not return to our room until 1:30 am. The room temp was the same as when we left. We thought we were doing something wrong so we attempted to adjust again. At 2:30 […] am, we realized that our unit was not working properly. It was also making a loud roar. I was quite upset with the hotel and myself for not realizing there was a problem to begin with. The Manager was very kind but was unable to recover from the situation until I left. I don't know what a resolution to this situation would be BUT it did appear someone else had been trying to adjust the thermostat for comfort. It was either housekeeping, (who should have reported it) or another guest. Read moreGenuine Hotels.com guest review
"close to Gexa"
The customer service at the Fairmont Hotel in Dallas was excellent. However we will probably not book a room there again in the Summer time, as the air conditioning was sub par. The first room, we notified management, and engineering was sent up to clean the coils. 45 minutes later still way too hot. They then moved us to a smaller room, on the other […] side of the hotel. This was a little better, but really not very cool. We had the a/c on 60 and it felt like 78-80. Otherwise the room was clean, bed very comfortable and hotel staff EXCELLENT. Only other less than perfect issue..was that we ordered wine in the bar and it was served in a wine glass that had lip stick prints all over the rim...that were not mine..so we sent it back...very surprising for that caliber of hotel. Would rate an 8 out of 10...The swimming pool staff a 10+...they were excellent! Read moreGenuine Hotels.com guest review
We encountered issues with the room temperature. Since the room was not cool, we would turn the therometer lower to get cooled. The room never cooled down. Would be beneficial to add ceiling fans .Genuine Hotels.com guest review
"Amazing Roof Top pool"
I wasn't sure what to expect, I mean of course the Hotel was going to be amazing.. but I was concerned with the pool, being that my family decided to spend our 4th of July there it was going to be the highlight of our weekend! Immediately upon check in we had to check it out!! aaaaaaand of course it was AMAZING!!! all the way from the lush vegetation […] all around, the essence of the herbs growing not to far, the view of the City.. the greenhouse.. I can literately go on and on. Everything was perfect.. all the way down to Dive-in Movie night for the kiddos! Kudos Fairmont Dallas! Read moreGenuine Hotels.com guest review
The hotel was perfect for us! We vacationed a few days in Dallas and the hotel was a at a good central location to everything we needed. They do movie nights by the pool which was a lot of fun! Everything was wonderful except for their restaurant. Too overpriced and there were fruit flies all over which was off putting--even though the food was great. […] The rest of the hotel was clean and wonderful :) Read moreGenuine Hotels.com guest review
Easiest check-in ever! Service from curbside to front desk to maid staff was top drawer.Genuine Hotels.com guest review
The hotel had a major leak take out several rooms, which left problems for the people booked for those rooms. I did not have the time to move rooms or deal with changes. Several people, but Christopher in particular, made it work for me. In spite of a problem with the bath tub, the room was beautifully remodeled and extremely comfortable. I've stayed […] here many times over the past few years, and they are rising to the top of my list again. Read moreGenuine Hotels.com guest review
"One service issue"
Housekeeping failed to replace our coffee cups & wine glasses, or to leave new coffee supplies. They promptly brought to the room when we called.Genuine Hotels.com guest review
This place was astonishing!!Genuine Hotels.com guest review
The hotel room (king suite) was clean, spacious, and a bargin. The staff was very friendly and turned any small issue into a positive. We had a great experience. Highly recommend.Genuine Hotels.com guest review
The Fairmont was fabulous...from the feather pillows and plush robe and slippers to the valet staff...we felt pampered and well taken care of. We will definitely stay again.Genuine Hotels.com guest review
"The hotel is lovely, but the costs add up"
Extra costs everywhere! Breakfast? Pay an extra Jackson. Wifi? That's an extra Hamilton each day. Parking? An extra quarter of a Benjamin every day. You've got to be kidding me. I'm paying upwards of two bills a night and I don't even get free continental breakfast or Wifi? Don't get me wrong, the room itself was fine. Bathrooms were clean. Staff was […] professional and courteous. But I've had stays at far cheaper places that had more included amenities that didn't make me feel like I was getting nickeled and dimed at every turn. Read moreGenuine Hotels.com guest review
"Nice comfortable stay."
Professional courteous staff. Nice hotel. Pool was cold.Genuine Hotels.com guest review
"Not a good value"
For the price we paid per night, I expected much more. The room was decent and clean, which wasn't the issue. However they do not offer free wi-fi. I cant remember the last hotel I have been in that didn't offer this with the room. To get WI-FI there is a daily rate OR you can pay for a membership (which is more than the daily rate) to get the 'free' […] WI FI. Very inconvenient to not have free WIFI in the room when this should be standard like the other hotels in the area. The pool was freezing. If the temperature of the water was enjoyable then the pool deck would have also been enjoyable. The cocktails in the lobby were very good. The staff was friendly as well. For the remainder of the trip I stayed in another hotel a block away for much much less, and felt it was very comparable AND it included the WIFI and other amenities. Read moreGenuine Hotels.com guest review
We traveled to Dallas on my birthday. My husband called ahead and spoke to Phillip who ordered a dozen long stem roses from a local florist and had them placed in our room along with a bottle of champagne for our arrival.Genuine Expedia guest review
"Very short stay - but all went well!"
We arrived at 5:00 p.m. on a Friday, spent the evening out, and left by 7:20 the next morning, so we weren't really there for long. While we were there, everything went well. The staff was helpful, the room was clean and the beds were comfortable. We selected the hotel because of its proximity to downtown attractions. The area around the hotel was very […] nice and made for an enjoyable walk at about 11:00 p.m. Read moreGenuine Expedia guest review
"Excellent Hotel in Downtown Dallas"
Loved staying at the Fairmont Dallas. We were very pleased with the rooms, service, lobby, decor, cleanliness, food, room service, renovations. Starbucks in the lobby. More great restaurants within walking distance. An easy taxi,train or car ride to the Convention Center, a mile or so away. We would highly recommend them. And a good value too.Genuine Hotels.com guest review
"Room 1722- South Tower"
Room needed a little work.. Wall paper was torn and the hot water on the sink never really got hot. My he staff in the dining area was helpful and understanding... Especially the Resturant manager who was working the late shift. She heard that we were hungry and expressed out our first appetizer to bridge the gap to our food as we had missed dinner […] ... Read moreGenuine Expedia guest review
"Great location near arts district."
We attendee a concert at myerson symphony hall and spent a night hereGenuine Expedia guest review
As always the Fairmont in Dallas TX was wonderful.Genuine Expedia guest review
The hotel was beautiful, spacious and very clean. The room was comfortable and clean. The staff all very helpful and friendly. The location was downtown Dallas, not much positive to say about that except it didn't take long to get to the convention center.Genuine Hotels.com guest review
We loved the whole experienceGenuine Hotels.com guest review
"Overall great hotel"
Great hotel, but was difficult getting anyone on the phone. Had to wait more than 8 minutes on the phone each time I called the front deskGenuine Expedia guest review
Nice hotel within easy walking distance to the museum district and the opera - the reason for my visit to Dallas. My room in the hotel was too close for comfort to the elevator bank and its noises, though the noise failed to keep me awake, so I didn't complain. Room could use more seating than the desk chair and bed.Genuine Hotels.com guest review
"Convenient Nice Hotel in Dallas Arts District"
Very conveniently located, walkable to Dallas museums, dining and nightlife. Rooms are spacious, and the pool deck is beautiful but didn't have a chance to actually jump in.Genuine Expedia guest review
Great hotel, great area, however; beer prices in the bar are ridiculous. The Omni was way cheaper so we had to walk there to have beer because you guys are just too expensive.Genuine Hotels.com guest review
"very loud hotel with doors slamming"
beautiful hotel with attentive staff, but impossible to rest with the noisy self-slamming doors all day and nightGenuine Expedia guest review
Loved it, wish was closer to the convention center, but other than that everything was great!Genuine Hotels.com guest review
"Great hotel, but..."
Great staff and location, our only two complaints are tiny bathroom, and sofa bed and under table had never been cleaned. It was disgusting.Genuine Expedia guest review
"Staying here when in Dallas...forever"
Everyone was incredibly friendly and responsive. People 15 feet away would walk up to me to make sure I was accommodated for, even while waiting for someone in the lobby.Genuine Expedia guest review
Thought this hotel would be different then from what I read when I booked it. It says "parking" on the page but in reality it's only valet parking and it's really inconvenient. Cost $25.. Most I have ever paid for vallet. People working there took more then 30 mins to get us our car when we asked for it since we were going in and out the hotel going […] places. We were rushed trying to get everything out of our car. Inside was very nice and friendly. Room was pretty clean. Didn't have a micro wave and had to pay just to use a fridge. I really just think with how long the vallet took each time we wanted to go somewhere ruined the trip for us. Read moreGenuine Hotels.com guest review
The staff, especially the bellmen, were terribly nice and accommodating! The thermostat in the room could not be adjusted, except to be turned off.Genuine Hotels.com guest review
"Beautiful-in the heart of downtown"
A beautiful hotel located in the heart of downtown. We stayed over the weekend checking out on Monday. Little to no traffic due to all the office buildings around (with no one at work). The staff was attentive and friendly. The only reason that I didn't give an excellent rating was due to the staff at the onsite Starbucks. I've never seen a more unhappy, […] miserable group of people working at a Starbucks. Not sure what that was all about. Read moreGenuine Expedia guest review
"First stay at Fairmont Dallas, USA"
We selected Fairmount Dallas because of our previous experience from our stay at the Fairmont Toronto. Fairmount Dallas was another pleasant experience and the location was perfect . Our visit happened to include unexpected freezing rain weather. The Concierge, Doormen, and hotel courtesy driver, James, went above and beyond to get us with our guest […] and to our dinner engagement safely. Read moreGenuine Hotels.com guest review
We stayed here for the mavs game and it was amazing! We stayed on the 18Th floor and had a private lounge with free food and drinks (except alcohol was extra). The food was excellent and the staff were great! I love this place and will go here again next we are in Dallas!Genuine Expedia guest review
"You can find something better for less money"
The room was small, they don't provide parking, internet, nor even a bottle of water, the TV cable service was Ok. I'd say you can find something better for less money. Something good is the location and the food in the restaurant is good, but a little bit expensive as well.Genuine Expedia guest review
"Great for business and excellent central location"
Rooms have recently been updated and look great. If there for business and newd central location, this is great option.Genuine Expedia guest review
"SOLD MY ROOM!!!"
When I arrived at this hotel I was informed there was not a room available for me. What good does it do to book your room a week in advance AND prepay only to have the room sold out from under your feet! I was given some lame excuse and sent on my way to an inferior hotel (the bell captains exact words!). I am sure with my late arrival ( delayed flights) […] they assumed I was not coming and were going to get double revenue on that room! This place should be romoved from Hotels.com's list!! Read moreGenuine Hotels.com guest review
"I had a very pleasant stay!"
Booked through Expedia, made a good deal, but did get the same great service of the staff.Genuine Expedia guest review
We had a great weekend, celebrating my husbands birthday. Hotel staff was amazing, very attentive, friendly and went out of their way to help us. Would definitely stay there again.Genuine Hotels.com guest review
The staff at The Fairmont was extremely helpful during my stay, helped me above and beyond for my important meeting!Genuine Hotels.com guest review
Great staff, great hotel.Genuine Expedia guest review
Great location! Clean & quiet !!! Will definitely stay here again !!Genuine Expedia guest review
I found it very clean and the view was just amazing.Genuine Expedia guest review
No free Wifi. This is 21century-they stay in XX.( ONLY valet parking for 25$+tax. Breakfest yougurt for 7$!!! No vent switch in the bathroom!!?? To find my cell in my room, I called with roomphone, just call and did not answer---they charged me for 7$!!!!! Absoultly CrazyGenuine Hotels.com guest review
"Nice hotel downtown"
Good area to stay in, lots of restaurants within walking distance and a nice hotel bar/restaurant as well. Free shuttle to go to DWC, was not on time one day but for the most part worked out. Room was a little small and kind of strange because it was a conjoining room so I could walk into the next room where a total stranger was staying, could hear […] everything in their room. Read moreGenuine Expedia guest review
"Great hotel - but rooms walls are too thin"
Got a great deal on the hotel due to conference that was in town. Crying Baby in the room to my left and a batchelor party to the room to my right impacted sleep.Genuine Expedia guest review
It was a quick overnight for us but our room was very comfortable and beautifully decorated.Genuine Expedia guest review
It was a quick overnight for us but our room was very comfortable and beautifully decorated.Genuine Expedia guest review
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