Located in great area, great service at resturaunt, check in at valet window, I called ahead an waited 15 minutes, then checked at the window and nobody had sent for my car and they made some lame excuse.Genuine Hotels.com guest review
Response by The Fairmont Dallas Hello and thank you very much for taking the time to provide feedback. I am sorry to hear that you had an inconvenient experience with our valet parking service. We strive to provide quick, convenient transportation service for all of our guests, and I regret that the service you received did not meet those expectations. I will share your comments with the appropriate hotel leadership to address these concerns. Thank you again and we hope to have the opportunity to serve you again soon. Kind regards, Katie Norwood, Public Relations & Marketing Manager
We used The Fairmont for a bachelorette party home base. It was a fabulous choice! The hotel staff members were incredibley helpful accomodating from check-in to check-out. I would reccommend this hotel to anyone who values comfort, elegance and customer service!Genuine Expedia guest review
"Nice hotel with great view of downtown"
Everyone was extremely friendly and helpful, we had no problems at all!Genuine Expedia guest review
Response by The Fairmont Dallas Hello and thank you for sharing your comments! Our hotel colleagues strive to provide guests with warm, personal service and I am glad to hear that your experience reflected that commitment. Thank you again and we hope to see you soon at The Fairmont Dallas! Kind regards, Katie Norwood, Public Relations & Marketing Manager
"Booked a double room but got a king"
Booked a room with (2) Double beds but when we arrived they could only accommodate a king with a roll around...seems like the more$ you pay a room the less you receive. Nice pool thoGenuine Expedia guest review
"Everything you expect from Fairmont"
We stayed here because my husband was having surgery at Baylor which is less than 2 miles away. It was everything I would expect from a Fairmont hotel. Convenient, friendly, clean and comfortable. The staff was extremely nice and helpful and even provided an upgrade because we were members of the Fairmont club. The staff also moved my mother-in-law […] across the hall from our room. We stayed in a renovated room which was lovely. The only issues we had were the rooms were a bit warm and the hallways a bit hot. The bed was not as comfortable as other equivalent hotels. Having a Starbucks downstairs was a big bonus. We will definitely stay here again. Read moreGenuine Hotels.com guest review
Nice hotel, modern/boutique-like decor in the room. The room was very comfortable and all the amenities were there (actually, I wished there had been a coffee machine in the room). The building is not that new, but everything is updated. Other than the Starbucks in the hotel (nice to have!) and the typical overpriced hotel restaurant, there were no […] good mid-range breakfast options there and nothing in the nearby buildings that I could find. Overall, a good value. Read moreGenuine Expedia guest review
"Great location trolley nearby to Uptown shops"
Home away from home-love staying at the Fairmont on our yearly visits to Dallas.Staff is always helpful and accomodating.Genuine Hotels.com guest review
"Nice hotel Downtown Dallas"
Enjoyed our quick one night stay. Nice view of downtown Dallas. Comfortable, quiet, very clean and spacious room. Nicely updated. Very friendly staff. Ordered a pot of coffee for breakfast and they brought complimentary muffins too! Not one thing to complain about.Genuine Expedia guest review
Response by The Fairmont Dallas Thank you very much for sharing your comments. We are very pleased that you enjoyed our new guestroom décor and luxury accommodations and stunning views of the surrounding Dallas skyline. I'm also pleased that our hotel colleagues provided warm service during your stay and that complimentary muffins were provided as a surprise. Thank you again and we hope you will visit our hotel very soon. Kind regards, Katie Norwood, Public Relations & Marketing Manager
it was good i was wanting a room with a garden tub in it but that was fine. also the room floor was really dirty just a lot of dust on the floor had to wipe my son down after letting him crawl around on it. other then that our stay was great!would do it againGenuine Hotels.com guest review
Quality hotel, only downside was having to valet the car since there was no available parking.Genuine Hotels.com guest review
The hotel was in the perfect spot to visit the musuems in Dallas. Litterally right across the street. The only downside was the hotel looked a little old. The carpet needed to replaced about 5 years ago. I'd stay again because of the location.Genuine Expedia guest review
The room was very nice and comfortable. Good location. Friendly staff. Would stay again.Genuine Expedia guest review
"Very nice hotel, awesome roof top pool!"
For room at a very affordable price, turned out much nicer than I (just a college student) espected. Awesome roof top pool, nice room!Genuine Expedia guest review
We have stayed at the Fairmont several times and highly recommend this hotel! Service and location are great, and the pool and fitness center are very nice. This trip, one of the employees pulled a red wagon full of toys out of a service closet and let my children pick a couple of items! So sweet!Genuine Hotels.com guest review
"Excellent Downtown Hotel"
We were given one of the redecorated rooms. It was very comfortable and quiet. We enjoyed our stay very muchGenuine Expedia guest review
The hotel and pool were fabulous. Unfortunately, there were some issues with the a/c and it was fairly hot in our room - July in Texas.Genuine Hotels.com guest review
"Excellent for the price."
Overall this is a very good hotel and I would return to it. The location could perfect for sightseeing and cultural activities as it is directly next to the arts center, and one block to the Dallas Museum of Art. The character of the hotel is efficiency and cleanliness while somewhat impersonal. The staff was consistently gracious and extremely helpful […] when approached on any issue. Read moreGenuine Expedia guest review
I was greeted by name and told of services available. I could get spoiled in a hurry. Breakfast. Evening hors d'oeuvres. Great room.Genuine Expedia guest review
"Was a great place to stay!"
The hotel employees were excellent. I didn't much care for spending $25 a day on parking at the hotel or having to pay for wireless internet. The price you pay at the hotel should be enough to get parking and internet for free. Other then those added expenses the hotel was in nice shape and right in the middle of the city with great views. My husband […] and I stayed there as we were going to a concert at the American Airlines Center. We were able to walk to the concert with ease. Overall our experience was really great. The staff was excellent! Read moreGenuine Expedia guest review
"Close to my destination for meetings the next day"
It was enjoyableGenuine Hotels.com guest review
"Very good hotel"
The hotel is very nice - lobby and rooms were clean and up-to-date. The only minor complaint was the third floor terrace level with the pool - walking the perimeter showed a drastic need for renovation or just a general clean-up. A little music would have been nice in the pool area instead of just hearing children scream and play - but that is just […] a personal preference. The staff was very cordial but did not do anything to stand out and get a 5. The room was excellent other than the fact that the AC did not get it very cool. It is definitely an upscale, quiet, and comfortable hotel that is worthy of your business if you are looking for those attributes. Read moreGenuine Hotels.com guest review
"excellent real good ."
It was a good very quite and service is good.Genuine Hotels.com guest review
"Lovely hotel with excellent service"
I did an overnight stay here just to enjoy the pool on an exceptionally hot weekend. I definitely appreciate the decent workout facility and comfortable rooms. The front desk staff is always very personable. The only negative item I could mention is that the bar menu is really rather pedestrian. Considering the quality of the Pyramid restaurant I would […] expect more from even their bar food. They did have a decent selection of wines by the glass and some nice cocktails. Read moreGenuine Hotels.com guest review
"A fine hotel, well located"
We have been a customer of the Fairmont for over 20 years. It's always superb.Genuine Hotels.com guest review
It was a great stay - the room was newly renovated and had a great view of Dallas. I loved the pool, and the kids loved the poolside movie in the evening. It is walking distance to the new Klyde Warren Park with its food trucks and games. And everyone working at the Fairmont was very helpful and friendly.Genuine Hotels.com guest review
Excellent!Genuine Hotels.com guest review
"Best checkout experience ever."
Great hotel! The Gold class is the way to go, good views and wonderful service. There was a minor problem with the AC, so the room got a little warm at night while trying to to sleep, but not so much as to no be able to sleep. Overall great place. Will be backGenuine Hotels.com guest review
"close to restaurants and bars- thus noisy partiers"
everything about this establishment itself was absolutely fantastic. they accept pets, so we were able to bring along our little puppy, and yet it doesn't feel like a pet-friendly hotel. everything is very classy, upscale, and comfortable. the hotel is literally around the corner from mckinney ave, where you'll find restaurants and bars galore. that […] said, when we got back to our room for the night, we were unable to sleep due to partiers in the room next to us, who must have come in from the bar and continued their celebration in the hallway and hotel room adjacent to ours. we were up until 5am because of the noise, and while the accommodation was very comfortable, no mattress or bedding is good enough to make up for endless noise, laughter, partying, etc echoing through the hotel floor. loved the hotel, staff, service, and so forth.... did NOT love the lack of sleep!!!!! Read moreGenuine Hotels.com guest review
"Good stay for all travelers."
Your restuarant serves good food but I found it over priced.Genuine Expedia guest review
"Great downtown location!"
My first room of was a little out dated (but still nice) for my taste so... I upgraded to another room. My 2nd room was even nicer but still not what I was looking for. I spoke with the front desk and they where so nice. My final room on the 24th floor in North tower was to die for. It had an amazing view and it was decorated very nicely. I look forward […] to returning. Even with the upgrades, the rates are still affordable for the quality level at the Fairmont. The breakfast on the 18th floor was really good too. Read moreGenuine Expedia guest review
"Great hotel in downtown Dallas."
Stayed one night before traveling on to north Texas for a wedding.Genuine Expedia guest review
"Convenient for us"
We were in Dallas to attend a funeral at First Methodist there, which is a block and a half away from the Fairmont. Given our grief, we appreciated the personal attention which the staff showed to us. They were uniformly friendly and helpful, even though they did not know why we were there. The room was large and well appointed. It is an older property […] for a city like Dallas, but it is comfortable and very well maintained. We missed no amenity. Location: the Fairmont is on the edge of the downtown Arts District. We drove in, but for those who fly in, there seemed to be ample taxis on standby. Most of which the casual visitor would want to see is within a cheap cab ride's distance of the hotel. If Downtown/Uptown Dallas is your chosen destination, I recommend this hotel very much. Read moreGenuine Expedia guest review
"wonderful, comfy bed!"
nice hotel, south tower so much better than the otherGenuine Expedia guest review
Housekeeping did an excellent job. Very nice accommodations and quiet location. We will definately return!Genuine Expedia guest review
"Very nice hotel in a great location"
You get what you pay for. I certainly got my money's worth at the Fairmont. Quality hotel with excellent service. Parking was $25/night, but allows you to come and go. It was a nice service and worth the cost especially if you are coming in late - adds a feeling of security. The hotel was only minutes from my conference.Genuine Hotels.com guest review
The staff at this hotel is gracious and helpful. I made an error with my reservation, but the front desk rep took care of getting a room for me when I arrived at 2-ish. Unfortunately, the room I was assigned on the 10th floor of the south tower smelled like fish and I could hear the elevator going up and down right behind the bed's headboard. I asked […] to be moved and clearly explained why. I was moved to room 1126, also in the south tower. When I went to bed that evening, I could hear the noise of the elevator shaft loudly through the side wall. The bed was too soft and all of the pillows flattened out to nothing when I laid on them. I chose this hotel because of a terrific experience when I stayed there for business last year. On my own dime ($200+), I was hoping for the same. Very disappointed. I also chose this hotel for it's proximity to the Dallas Museum of Art-- fabulous. Read moreGenuine Hotels.com guest review
"Easy access to Arts District"
Not as nice as it could be, but comfortable and very easy, walkable access to Dallas arts district.Genuine Hotels.com guest review
The Fairmont Dallas was absolutely gorgeous! Should I ever need to visit Dallas again, The Fairmont would be my number one choice.Genuine Hotels.com guest review
Response by The Fairmont Dallas Hello and thank you very much for taking the time to share your kind words about our property. We hope you will visit us again on your next trip to Dallas! Kind regards, Katie Norwood, Public Relations & Marketing Manager
This hotel is in a great location to access McKinney Ave. with plenty of restaurants and shopping. Close to Higland Park Village and Knox street. In the city but felt like we stayed in a neighborhood. The hotel was very nice and the staff amazingly helpful and attentive to any need.Genuine Expedia guest review
"Great location, wonderful service"
Hotel was wonderful! I was there hosting an event. The staff was very accommodating. The room was beautiful. Just know that parking is $25 / night with in and out privileges and Internet is $13/24 hours. They authorize $100/ day for "incidentals" things travelers may wish to consider.Genuine Hotels.com guest review
"Wonderful sister getaway spot"
I found everyone at the hotel gracious. My sister, who I'd brought to celebrate her 60th, was suprised and delighted with the wine and appetizer plate sent to our room. We were given great help in getting around the city and sent to a lovely restaurant by the concierge. I would definitely stay at the hotel again.Genuine Expedia guest review
From the time we arrived we received excellent service from all staff. Everyone was courteous and efficient. Hotel location was ideal.Genuine Hotels.com guest review
The hotel was centrally located and easy to get to both the uptown area and memorials. The Starbucks location off the lobby was a huge plus!Genuine Expedia guest review
Response by The Fairmont Dallas Thank you for your feedback. I am delighted to hear that you enjoyed the downtown Dallas Arts District location of our hotel and our Starbucks. I hope that we will have the chance to be of service to you in the future! Kind regards, Katie Norwood, Public Relations & Marketing Manager
Hotel location was good but dont think the room was worth The Price. Apparently Someone Forgot To Tell Me The Hotel Was Having A College Fraternity Party. Loud All Night Long Slamming Closest, Doors, Screaming... Call The Front Desk 3 Times And That Was 2 Times To Many For Me. They Didnot Fix The problemGenuine Hotels.com guest review
This is a great hotel. It is walking distance to museums, parks, and restaurants. The staff is very friendly, and the rooms are beautiful. We ate at The Pyramid restaurant twice while we were there, and were very satisfied with our food. I highly recommend this hotel. It is a great value.Genuine Hotels.com guest review
Response by The Fairmont Dallas Hello, and thank you very much for sharing your comments. We are pleased that you enjoyed the downtown Dallas Arts District location of our hotel and the service provided by our colleagues. I will share your kind comments with our team at The Pyramid Restaurant. Thank you again and I hope we have the opportunity to serve you on your next visit! Kind regards, Katie Norwood, Public Relations & Marketing Manager
This was my first stay in the Fairmont and I enjoyed it. Very convenient location, good view, nice gym. I will definitely return.Genuine Hotels.com guest review
Nice and comfortable. Comfy bed. Good location. Would book again.Genuine Expedia guest review
"Great place to stay......Just beware of fees"
The only complaint that i would have is that there is no self parking so you have to pay for valet which is kinda pricey when you factor in tips. The other disappointing fee is the internet charge. Would be nice to get wifi in rooms without another added fee. Otherwise, it is a great location.Genuine Expedia guest review
Response by The Fairmont Dallas Hello and thank you for taking the time to share your feedback. We are pleased that you enjoyed the city-center location of our hotel. As you mentioned WiFi connectivity, for future stays I might recommend joining Fairmont President's Club--it's free to join and members receive complimentary high-speed internet access, among other benefits. We hope to have the opportunity to serve you again in the near future. Kind regards, Katie Norwood, Public Relations & Marketing Manager
"Too outdated for the price"
The hotel room was very dated, for the price it should be much nicer. The toilet leaked causing the toilet not flush correctly, called for service and they did fix. The air conditioning ran the entire time but room was always warm. Never cooled down even with it set at lowest setting. Very uncomfortable. The staff was friendly but felt like they expected […] a tip for everything. There are so many nice choices in Dallas and therefore I would not stay here again. Read moreGenuine Expedia guest review
"Great wknd getaway downtown"
Very nice & clean. Room was very comfortable & well equipped. Great view & was easy to walk downtown to restaraunts.Genuine Expedia guest review
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