"Near autzen stadium and U of O campus."
Great breakfast buffet and workout room were available.Genuine Expedia guest review
"close to get location & enjoy swimming pool"
My family was satisfied and it was easy find toGenuine Hotels.com guest review
"Inexpensive place to stay when visiting UO"
Older hotel, friendly for Pets, clean pool, cheap breakfast.Genuine Hotels.com guest review
"Old and Shabby"
I was disappointed with our stay. The room was tired and shabby. The air conditioner was loud and would only go down to 65. I asked for an additional blanket and about an hour later front desk called and inquired if I still wanted it. The highlight was the breakfast, which was more than a continental breakfast. I would not stay there again. Nor would […] I recommend it. Read moreGenuine Expedia guest review
Response by Red Lion Eugene We appreciate you taking the time to comment about your recent stay with us. We apologize for the temperature of your guest room. We certainly understand why that would have an effect on the quality of your stay and I apologize that our staff was not more accommodating when you asked for an additional blanket. We value you as a guest and we are always looking for ways to enhance our guest experience. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
The stay was fine..we stayed only one night. Everything was okay but the room furnishings and decor just seemed tired..the facility could use a renovation.Genuine Hotels.com guest review
"Happiness in where one stays when on the road"
Registration people were friendly and gave good information. Breakfast staff were attentive and caring.Genuine Expedia guest review
"Not worth the Monet"
Room had very bad odor. Old and not well insulated. Will not be staying there again, in fact have second thoughts about staying at a Red Lion again.Genuine Hotels.com guest review
Response by Red Lion Eugene We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are very displeased to see that there were some areas of concern regarding the odor of your room. Anytime you have an issue during your stay we do encourage you to contact the front desk. This will allow us to attempt to better accommodate you and to make your stay more enjoyable. We do appreciate your feedback so that we are given the opportunity to address your concerns. We thank you very much and we hope to have the chance to serve you better in the near future. Kind Regards
Staff were great. Hotel provides free shuttle to Eugene airport and allows guests to leave car in Red Lion lot for up to 7 days at no charge.Genuine Hotels.com guest review
"was in a great location"
Awesome... The hotel may be a bit outdated, but the service was awesome. The front desk gal was so helpful. when we arrived a day early, she set us up in the same room we had already reserved for the next 4 days. The Maid service was wonderful, always making sure our room was clean and clean towels and bedding. the pool was clean as well as the hot […] tub. My son and his family came up a few days later and stayed at this hotel also, as well as my brother. We all enjoyed the stay in Eugene Red Lion, and will return when we come back in the fall and next year as well. Read moreGenuine Hotels.com guest review
The room wasn't very clean. The shower handle was very loose, making adjusting the temperature very difficult.Genuine Hotels.com guest review
Nice hotel. Staff was very friendly. The hotel was also close to the University and other points of interest in Eugene. There were also restaurants and shopping directly across the street.Genuine Hotels.com guest review
"OK for traveling."
Older Red Lion, close to downtown. Where was the luggage rack? My luggage sat on the floor. Bathroom very clean, bed and bedding and mattress very good, older furniture in room. Didn't experience the breakfast or restaurant.Genuine Expedia guest review
I'm pretty easy to please but, this was disappointing. The rooms were run down. The 1st key cards didn't work (the key readers on the doors were very old) and I was alone with my child. We were both tired and arms full of our overnight things when I discovered the keys were absolutely not going to work. I called the front desk and they said to come […] back. So we had to reload all our items in the car and walk around the complex to the front desk. Nobody offered to come meet us at the room with replacement keys nor did they offer to escort us back to make sure the new ones worked. It took several more tries and another call but we got in the room. The room was alright but very stinky. Heavy old smoke smell and it was a non smoking room. The bed was super over soft and at about 3am a clicking sound in the wall started and continued every 90 seconds the rest of the night. I don't know what it was but it kept waking me up the rest of the night. The breakfast was ok but it's the first time I was charged for a breakfast, I've stayed there before and it came with the room. This should have been mentioned. The check in paperwork just said come have breakfast, nothing about a charge. My son was excited about pancakes or waffles but, none offered. All and all I should have just stayed at a Motel 6, it would have been cheaper and cleaner. Read moreGenuine Hotels.com guest review
Response by Red Lion Eugene Thank you for taking the time to provide us with feeback from from your recent stay. I apologize for the inconveniences you experienced during your stay. I can understand how frustrating it can be to get to your room and not have the keys work. Then, to top it off, have the lack luster response from the staff that you portrayed, and not get a good night sleep. Also, in regards to the breakfast charge, some booking rates include breakfast, and some don't. I apologize this was not communicated to you better during the check-in process. I really hope you will allow us to serve you better on your next visit. Thank you again, Doug Fine General Manager
"Doesn't meet usual Red Lion standards"
One of the noisiest stays I have had in years. This is NOT a hotel, but rather a motel with highway traffic, rolling carts, "housekeeping" being yelled out from the sidewalk, and a train whistle just SOME of the noises going on all night.I left the room exhausted and cranky. NOT your usual Red Lion experience!Genuine Hotels.com guest review
Response by Red Lion Eugene We would like to apologize for the inconveniences you experienced with the outside noise you were able to hear in your room. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
"Didn't get right room"
I reserved a King Bed Room for my son and they were given a small Queen Bed Room. They had stayed at this hotel the night before and had a queen room, there were in Eugene for a school activity and were too tired to drive home afterwardson Saturday so I booked them a King Bed room as they stood at the check in counter through expedia. When they got […] home Sunday I asked if the room was better and they said no smaller than what they had had the night before. I was upset that I paid for the larger room and apparently the check in person didn't read what I had reserved. Read moreGenuine Expedia guest review
Response by Red Lion Eugene Thank you for taking the time to provide feedback from your most recent visit. Comments such as yours allows us an opportunity to improve our product and service, and your guest experience. I apologize that your son did not receive the room type that your had reserved. I understand how frustrating it can be to receive something defferent than what you expect. I have discussed this with our staff for you and future guests. I really hope you will choose to stay with us again, and am confident that we will provide you with the accommodations that you deserve and expect. Thank you again, Doug Fine General Manager
"Quiet dispite location"
I thought it would be awful based on the location and exterior (immediately close to freeway) however it was pretty quiet, clean, and comfortable. The towels seemed to be new and fluffy (rare occurrence)Genuine Hotels.com guest review
"Shower was weird and would randomly become cold"
Expected more but it was okay. The shower was weird !Genuine Expedia guest review
Great location , friendly staffGenuine Hotels.com guest review
"Good central location - close to freeways."
Room was clean and comfortable, however, the noise from the freeway was loud if you are a light sleeper.Genuine Expedia guest review
Comfortable, clean, convenient.Genuine Hotels.com guest review
"It was fine"
Everything was very clean. Fridge and microwave were great. Just kind of old style, dark, and cheaper materials.Genuine Expedia guest review
"It was fine for a place to sleep."
It was okay, room was dated but fine - balcony was dirty, but we never really went out there. Breakfast was good enough and inexpensive.Genuine Hotels.com guest review
"pool closed..rude maid"
I was very disappointed that the swimming pool was closed with temperatures in the 80s!! Also a maid knocked on my door at 9:30 even tho I had the do not disturb sign on the door..after a late night I wanted to sleep in but this rude maid put an end to that!!Genuine Hotels.com guest review
"Great place to stay for race day"
The staff was fantastic and our room was nice and clean. We stayed for the marathon and were overjoyed with a late check out time that gave us all plenty of time to shower before heading out of town.Genuine Hotels.com guest review
"red lion Eugene"
I accidentally reserved the wrong date through my app. After a quick call to the hotel, Michelle fixed my problem, and I checked into the last available room an hour later. Quick check-in, helpful staff... One critique: the mattress was too soft.Genuine Hotels.com guest review
After spending a week at another hotel chain that is touted as a great place to stay, I was relieved to have a very comfortable stay with a coffee maker that worked, a refrigerator, and a microwave! Not all hotel amenities are maintained appropriately by every chain. I highly recommend Red Lion, It was a great experience after having what only amounted […] to as a place to sleep for the same cost. Read moreGenuine Hotels.com guest review
Room was not ready at 3:45. Check in 3:00. Still not eady at 4:20. Had to change clothes in hotel restroom in order to make dinner reservations. Add to that toilet backed up in the morning and had to request a plunger. Had to wipe off dirty bathroom counters when we arrived. Hot tub was a pit. Gritty bottom and in need of updating. I probably should […] have rated it a 1, but it could have been worse. One of the worst experiences in recent history. Read moreGenuine Hotels.com guest review
Response by Red Lion Eugene Thank you for taking the time to provide use with feedback from your recent stay, Mike. Comments such as yours allows us the opportunity to tailor our service and product to your expectations as the guest. I apologize for the inconveniences you experienced during your stay. I understand how frustrating it can be to show up to the hotel after a long day of travel , only to find the room not cleaned to your satisfaction and ready for check-in. I have shared your comments with the rest of the staff, and hope that you will allow us an opportunity in the futture to provide you with accommodations that you expect and deserve. Thank you again, Doug
"Have stayed before and will stay again!!"
We came up as we had appointments on a Monday so we stayed Sunday over night. The double queen room that was pet friendly was not only extremely decent in size it also had a convenient sliding door that opened I to a nice private grassy court yard area were our pets could potty. They provide doo doo bags and a trash to dispose them in the courtyard […] as well. The beds were pillowtops, so nice to know we can get an amazing night sleep away from home which is rare typically when your staying in hotels. Rooms are very updated and plush and focus on cleanliness was definitely there. The continental breakfast very good! Cheesy eggs, sausage, bacon, bagels, toast, fruit, cereal, juices coffee milk coffee. Everything in a catering form so very professional. Great location with tj max, pf changs, old navy, trader joes, Starbucks, mucho gusto, DSW, and so many more shops just right next door or across the street. Also if during football season close to Autzen! Wonderful hotel, very impressed! Read moreGenuine Hotels.com guest review
"Worth a stay."
Everything was great about the hotel except for the shower. While in the shower, the water would turn suddenly cold. When we tried to compensate for that, it would become dangerously hot. I did tell the management about that, and they said they were going to fix it. The beds were comfortable, the room was clean, and they had an excellent price. I […] would definitely stay there again Read moreGenuine Expedia guest review
Loud music and patron partying emanated from the bar until 1:30am, costing me and my son (visiting UOregon for a compus tour). The plumbing serving the room above ours was very loud when used by those guests, a sign of poor quality construction. There was no hot water for a shower the following morning. The hotel room looked like it hadn't been remodeled […] since the hotel was built probably in the 1970's. Read moreGenuine Hotels.com guest review
Response by Red Lion Eugene Thank you for taking the time to provide feedback from your most recent stay . Comments from such as yours allows us the opportunity to constantly improve service and product . I apologize about the inconveniences you experienced during your stay. I understand how frustrating it can be to have a lousy night of sleep due to noise , and then to find no hot water in the shower. Your comments are shared with the staff, to address for you and future guests. I hope you will allow us another opportunity to provide you with the accommodations that you deserve and expect. Thank you again, Doug
"Nice for a Motel, but not a Hotel"
This is technically a motel - it has exterior doors which, as a female traveling alone, I don't like. The pictures on the website do not show that. The room was a little dated and could use a fresh coat of paint. Having said that, the bed was very comfortable and the sheets were quite nice -- better than the beds at more expensive hotels I've recently […] stayed in. Breakfast is not free, but very good and a good value at $4.95. It is in a good location. I probably would not stay there again due to the exterior doors, but if you're comfortable with that, then it is a good value. Read moreGenuine Expedia guest review
"Fairly near to Autzen & UO campus"
Near (but not walking distance) to Autzen and U of O campus. Easy freeway access. Most furnishings and restroom areas have been updated. Nice place to stay.Genuine Expedia guest review
"I'm coming back to the Red LIon!"
I really enjoyed my stay and appreciated the shuttle service to and from the airport as well as the free parking. Red Lion you rock!Genuine Expedia guest review
"Tired Red Lion"
Rooms are dark an musty. Beds sag. Worry a little about security with the rambling, isolated wings in classic "motel" style. But then again, we are just in Eugene. Staff were very friendly.Genuine Expedia guest review
"Fix the wifi"
You need to fix the wifi. I am down there weekly and need wifi that works 100% of the time. But the wifi came and went. Fix it and I will come back.Genuine Hotels.com guest review
"Good location, good hotel"
My experience at the Red Lion was exactly what I expected, professional service and a decent, clean room. The location was near my business activities. Would stay again on next business trip.Genuine Hotels.com guest review
My son and I were in Oregon to visit the University. The hotel was conveniethly located to the college. I was so happy to find a nice hotel for such an inexpensive price. The room was large, the bathroom had real tile floor and shower walls and the counter was granite. It also provided a mini refrigerator and microwave. A hot buffet breakfast was offered […] and a nominal fee. If my son decides to attend Oregon Red Lion will be my first choice of hotel to stay in, Read moreGenuine Hotels.com guest review
"Close to College"
The hotel was great! Very close to college that we were visiting. The staff was kind and helpful. We would definitely stay there again!Genuine Hotels.com guest review
"A good nights sleep"
The room had two very comfortable queen beds, a desk, and one chair. Would have been nice to also have a small table and two chairs. I alway stay at Red Lion for the value and confort of the rooms. They accept pets, and although I am allergic to dogs and cats, I have never had a problem. This looks to be an older building, but it is in good repair. […] Grout around the bathtub is showing some mold. Read moreGenuine Expedia guest review
"Good value. Clean and comfortable."
The outside of the hotel is outdated, but our room was comfortable and quiet, despite the freeway outside. The $4 breakfast was tasty and a great value. The only complaint was the lack of hot water for our morning showers. I spoke with the manager about this and they were going to look into it.Genuine Expedia guest review
The stay was great, room awesome and morning breakfast was very good; plenty of options.Genuine Hotels.com guest review
the hotel is old and tired outside and inside. not a 3 star hotel.Genuine Hotels.com guest review
Response by Red Lion Eugene Thank you for taking the time provide us with feedback from your recent stay. This allows us to an opportunity to continuously make adjustments to improve our service and product. In a time where people have a variety of choices on where to stay when visiting an area, comments such as yours can be very helpful for future guests of ours. I apologize the hotel did not meet your expectations of a 3 star hotel. I can understand how frustrating it can be to experience something that doesn't meet your expectations. I really hope that you will allow us an opportunity in the future to provide you with accommodations. Thank you again, Doug Fine General Manager
We were a bit surprised to learn that "Expedia guests" did not qualify for the complimentary breakfast. That should have been noted up front.Genuine Expedia guest review
All the staff went out of the way to help us and were kind, caring and most of all professional.Genuine Hotels.com guest review
"Very comfy room!"
The room was very spacious, beds were very comfortable. Hot tub was actually hot (unlike most places) and was very clean. The deck overlooking the courtyard was a nice touch. Room was quiet (could not hear any noise from rooms next door. PF Changs is right across the street too, which is a bonus! Will definitely be staying again :)Genuine Expedia guest review
"Best 3-star around"
Definitely the nicest 3-star I've stayed in. I usually select 4-star+ accomodations but just needed a room to crash during a road trip to CA and didn't want to stay at Motel 6. Clean room, comfortable bed, granite bathroom counters and double sink. Breakfast buffet (usually free but small charge for Expedia customers, and save even more if you pay for […] it the night before) was surprisingly good with cereal, fruit, scrambled eggs, bacon, sausage, assorted breads & bagels, coffee and juices. Read moreGenuine Expedia guest review
"Not so good"
This is a motel, not a hotel. For the price, you would think you would be getting something better. There is a window air conditioner above the door. The hotel is loud. It's dirty, smells funny. The desk inside of the room about fell over when I set my laptop on it. There is nothing good about this hotel. For the same price, you can stay a little further […] away at a VERY nice other hotel property. Read moreGenuine Hotels.com guest review
Response by Red Lion Eugene Thank you for taking the time to provide feeback from your recent stay. It is always a great pleasure reading feedback and comments from our guests. This allows us to an opportunity to continuously make adjustments to improve our service and product. In a time where people have a variety of choices on where to stay when visiting an area, comments such as yours can be very helpful for future guests of ours. I apologize for the inconvenience you experienced in regards to noise and condition of the hotel not being to your satisfaction. We do hope that you will allow us an opportunity to provide you accommodations in the future. Thank you again, Doug
"Extremely helpful and accomidating staff!"
I stayed overnight to catch a VERY early morning flight. I had come to Eugene to pick up the 18mo little boy that my husband and I are adopting. The staff were very helpful in everything from relocating my room to a ground level, to the bar cooking a meal my 18 mo could eat, to extra assistance at shuttle pick up so I didn't have to carry everything […] myself. But the most amazing part was that I had a few boxes I was unable to fly with me and housekeeping locked the items up until I could arrange for someone to pick up on Monday (I stayed Saturday night). They even called to let me know when it was picked up. I was pleasently surprised with all of the assistance and quality of the staff. Will stay again and refer others! Read moreGenuine Hotels.com guest review
"amenities are great"
I used the hotels shuttle service both times coming into eugene and flying out...they are great, they get there when they say they'll be there...the driver is always professional and personable....the hotel is very clean....I've never had a problem checking in at the front desk..the agent there is always quick, efficient , and pleasant..Genuine Hotels.com guest review
""$35.00 Dollars per Night""
That is not qualified to be called a hotel! It is a very low class motel. The sheets may have been cleaned, but they are old and brownish looking. There was no grass or trees, scary at night, the inner court/parking area wasn't well lit, it looked more like an old school apartment complex than a hotel. The office is also filthy and disgusting to say […] the least. For the price they are charging, it is an absolute flop. Read moreGenuine Expedia guest review
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