I called front desk several times.. No one answered or I was put on a long hold. I needed tooth paste and mouthwash and no one came.. I was very put out, had to leave and find a drug store in order to get some .Genuine Hotels.com guest review
We can't say enough on how much we loved the Montelucia. It was met beyond our expectations. The service was incredible and how accommodating everyone is. This is a top of the line hotel in every way!!Genuine Hotels.com guest review
"As Good as it Gets"
This hotel lives up to the highest expectation one can have. The staff is very friendly and helpful. Room is excellent in every way.Genuine Hotels.com guest review
Excellent!Genuine Hotels.com guest review
Very nice accommodations, staff was polite but not overly helpful. self parking lot was far from the room.Genuine Hotels.com guest review
This hotel was beautiful, both the grounds and the rooms. Our room was on the ground floor & had a great private patio, but the patio had a ton of weeds growing out of it, which I thought was poor maintenance. The bathroom had a huge 2-person tub and shower. Would be great for a romantic getaway!!Genuine Hotels.com guest review
"Perfect end to a not so perfect day"
I arrived in Phoenix three hours later than planned due to flight delays and was exhausted. I had planned to drive the two hours up to Sedona, but it was so late I decided to stay in Phoenix and drive up the next morning. I saw a special for this resort and decided to take advantage of it. This resort is very luxurious as well as warm and welcoming. […] I can not say enough good things about the valets and desk staff. They are top notch and took excellent care of me. My room was the largest room I've ever had with a separate living room and dining room, a bathroom with a claw foot tub and shower large enough for four! Large bedroom with comfy chair and a nice size small table. Two televisions, beautiful furniture and decorations and two , yes, two balconies. I ordered room service and the food was very well prepared and even though it was 10:30 PM, I received it quickly and it was delicious - best kale salad I've ever had! I just wish I had more time to explore the grounds and go to the spa! Read moreGenuine Hotels.com guest review
"Friendly and accommodating staff! Comfy bed!!"
Will live near by and wanted a romantic getaway. The montelucia was perfect! Very friendly staff, beds were super comfortable and the bathroom was amazing. The spa and pool was very relaxing and fun! Can't wait to go back!Genuine Hotels.com guest review
"Lived up to reputation of excellence"
We have traveled extensively, and must say: the hotel was outstanding. The staff, outstanding. The service, outstanding. The setting, outstanding. The hotel spa, outstanding. Hotel amenities: outstanding. That's basically it: outstanding. Did I mention... Outstanding.Genuine Hotels.com guest review
"Great stay, pictures don't do the place justice!"
It was a lovely stay and not only will I be coming back, I will be enjoying their spa and other amaaaaazing amenities for they guest. Loved the room, tub and shower were incredible! So romantic.Genuine Hotels.com guest review
Our staycation at The Montelucia was fantastic. Staff and amenities were top notch, food was great, pool and spa were relaxing. I highly recommend, and will definitely be back!Genuine Hotels.com guest review
Overall the property was good. However, we had an early flight out and requested a wakeup call at 2 am. Luckily, I had set my cell phone alarm because we never got our wakeup call.Genuine Hotels.com guest review
"Beautiful, ritzy, escape"
I was very impressed with the quality of the service and the food. The room was clean and updated. The bed was very comfortable. And the grounds were beautiful.Genuine Hotels.com guest review
The staff is very friendly and attentive. The room and bathroom were clean and spacious. The bathroom provides a large walk-in shower and a large bathtub. I had a nice private patio outside my room. I ate there twice and the food was very good. I would highly recommend this hotel. I would stay there again.Genuine Hotels.com guest review
"Great place to stay"
Absolutely beautiful hotel, would recommend to everyone.Genuine Expedia guest review
I expected more for the price for the price I paid. We couldn’t sleep due to noisy engines close to our room. It takes away the promised rest and peace that this hotel offers. Rooms are outdated and dark. The service at the Spa was good, but the pool area is very small and it was always crowded. In general I would not recommend this hotel. One good […] aspect of the hotel was the restaurant. Food was very good and service was great. I’ll highly recommend it. Read moreGenuine Expedia guest review
"Lovely hotel and view"
Had a great 4 night stay. We were simply trying to escape the cold New York weather and we had a nice time. The spa is wonderful - had some great treatments. Food on the premises is also very good - lots of healthful options. The views from the property are of Camelback Mountain. Gorgeous. The hotel is close to a variety of activities and Old Town Scottsdale […] (10 minute drive). Read moreGenuine Expedia guest review
"Overall Happy Traveler"
Was very impress with the front desk. Especially the young lady that helped me at my check in. Awesome job.Genuine Hotels.com guest review
"Quaint and quite luxury"
Beautiful and relaxing place. Great staff that are friendly. Room and resort view of Camelback mountain is stunning. We had a family of 4 stay in a double room. Beds were comfortable, bathroom could have had a privacy divider for the shower and toilet so that multiple people could use the bathroom at the same time. Bathroom was large. There was not […] enough drawer space to unpack from suitcases. This was frustrating for a 1 week stay. However, with that said, we would definitely stay there again and work it out. Read moreGenuine Hotels.com guest review
I would book my next stay at this resort.Genuine Hotels.com guest review
"feel like you're a world away"
I was already in Scottsdale at another property, but decided to extend my stay another night. So I chose the Omni Montelucia and what a great choice.Genuine Hotels.com guest review
Great hotel for our family of four! I can't wait to return.Genuine Hotels.com guest review
"The views and location trump bad service."
Service was slow and did not represent 4 or 5 star quality.Genuine Expedia guest review
"Nice hotel with accomodating and pleasant staff."
Overall, quite a pleasant experience. Only disappointments were that there was no turndown service one night, which was assured, the Keurig coffeemaker and the iron in the room did not work, and had to be replaced. The presentation in the dining room for breakfast, and the wait staff, were superb. My wife and I travel all over the world, and prefer […] to stay at Four Seasons facilities, but both of us commented that the king bed was the most comfortable that we have experienced. Read moreGenuine Expedia guest review
"Excellent Weekend Destination"
The Omni Scottsdale Resort & Spa at Montelucia is located on the borders of Paradise Valley and Scottsdale at the foot of Camelback Mountain. The views and grounds of the resort are excellent. However, it's an older resort and has had several additions over the years so the layout takes a bit of getting used to. My room was very nice and well-appointed […] but the stand-out feature of the resort was the Prado restaurant. The restaurant staff were very professional, the menu (locally sourced produce with a Mediterranean twist) and the food was delicious. Recommended! Read moreGenuine Expedia guest review
"Perfect location and great room"
The location of the resort is perfect! Close to downtown Scottsdale, shopping, restaurants and hiking. Much better than some of the resorts we have stayed at in north Scottsdale in the past. The rooms are wonderful-clean and the beds are heavenly to sleep in with lots of fluffy pillows. The bathroom was huge with all the amenities. The resort itself […] is has a lot of character and is pretty. The only thing is the pool is on the small side and the service at the pool was so so. When guests would leave the pool area, it would take forever for the attendant to clean up the dirty towels and food left behind that the guest ordered earlier. Also at night, we were hoping to come back after dinner and have a cocktail while sitting at the fire pits on the grounds of the resort and the place was dead! Overall, I would still highly recommend the resort solely on the location and the quality of the rooms. Read moreGenuine Hotels.com guest review
it is a very nice property with great swimming pools and patiosGenuine Hotels.com guest review
"Great views and relaxation"
The fountains, flowers, and pools were gorgeous. Room was spacious, especially the huge bathroom. We loved having our own patio space to relax and share a takeout breakfast from Crave Cafe. Our trip was short and packed with activities. We would love to return and spend even more time at the resort.Genuine Expedia guest review
"Last minute reservation"
We had to find a place at the last minute, and this resort looked great online. Once we got there we were so impressed. Everyone was very helpful and friendly, the place is clean and well-kept. Our biggest issue was that the portions at the restaurants are large; we often wished we would have shared.Genuine Expedia guest review
"Best kept secret!"
Our second stay here - it's the best kept secret in Phoenix/Scottsdale area! Walk around the corner to hike the stunning Camelback Mountain. Few minutes to Fashion Sq Mall. Friendliest staff.Genuine Expedia guest review
"Beautiful Property and Room"
We weren't sure what to expect, because the price was so reasonable compared to others resorts we looked at, but were pleasantly surprised. The grounds and the room were incredible. The bed was extremely comfortable. We will definetly stay there next year!Genuine Expedia guest review
My was my first time at this hotel. The hotel is very nice. It is a very large hotel and very spread out. Difficult to walk from your room to the front of the resort in high heels as the tile in the main area is very uneven and not friendly to heels. Both myself and my 27 year old daughter had very sore ankles attempting this difficult task (we finally […] walked bare foot!). I would not recommend this hotel to an elderly person as the walk from your room (if you are unfortunate enough to be at the back the resort) is quite a hike. Unfortunately, it was quite cold while we were there making the long walk about the resort very uncomfortable. Golf cart rides to and from our room were difficult to secure. Buildings are not clearly marked making it difficult to locate your room. I would stay here again but I would make sure my room was closer to the front of the resort. Staff was very friendly and kind and tried hard to assist with requests. Read moreGenuine Hotels.com guest review
I selected this hotel because of the proximity to Camelback Mountain. We had a great stay here but what skyrocketed our experience was the generous and unexpected room upgrade. Our original room had a fair view but the room upgrade not only had a spectacular view of Camelback Mtn, it was also centrally located on the property which provided effortless […] access to all the hotel amenities. Ask for room 121. Read moreGenuine Hotels.com guest review
"Fablulous as always"
Love this place. Great views, service, food, pool and close to hiking and all things good in Scottsdale. Come here anytime I can. Paul and Grampa Frank in restaurant are very profesaional, friwndly and informative.Genuine Hotels.com guest review
Two hr wait for restaurt seems crazy. The tables were not full.Genuine Hotels.com guest review
"Relaxing, romantic stay"
This stay was purchased as a gift for my newlywed son and his wife. They absolutely loved the Montelucia, especially the HUGE bathroom and amenities. They raved about the comfortable bed and spacious room. I've stayed at the Montelucia before so I had no qualms about giving them a few nights as a mini-honeymoon since my son is in the Army and will be […] deploying soon. Read moreGenuine Hotels.com guest review
Very nice hotel with great views and perfect locale for me and my kids to hike Camelback every day!Genuine Hotels.com guest review
"Great holiday getaway!"
Hotel was really beautiful, Christine in sports bar was exceptional-great sense of customer service! My room key was de-magnitize at least 4 times during my 3 night/4 day stay, a little inconvenient due to distance of front desk (happen to another guest as well as he was fired up at front desk when I was checking out)-this was really the only complaint. […] Room exceptionally comfortable, GREAT shower and separate soaking tub. They did try to charge me a riduculous $25/ for a refridgerator (charge not listed on booking website, they did waive ultimately). Read moreGenuine Hotels.com guest review
"Pros and Cons"
Great location, friendly staff. Beware undisclosed fees. Room not exactly as reserved despite numerous vacancies.Genuine Hotels.com guest review
"Everything was great."
It was a very good 3 night stay. It is extremely quiet and relaxing. The food at the restaurant is exceptional (though expensive). All staff are exceptionally helpful and friendly. My only complaint is paying for self parking. It is only $10/day, but with a $25/day service charge, this should be included.Genuine Expedia guest review
"Totally great experience!"
Beyond my expectations!Genuine Expedia guest review
You can't go wrong.Genuine Hotels.com guest review
Great place but the rooms are really spread outGenuine Hotels.com guest review
"Beautiful resort and great staff"
This beautiful resort is set at the base of Camelback Mountain, the wonderful staff at Montelucia Resort & Spa made my stay a great experience. The guest rooms are spacious with a nice lay out and beautiful views, bed and pillows offer a comfortable nights sleep. The restroom was spacious and very clean with large tub and walk in shower.Genuine Expedia guest review
"Easy access to the area"
Once you get past the service staff, who go out of their way to be helpful and assist you'll find that everything is a charge. The resort fee ( and it's taxed), what the heck does that cover that is not included in the price? A fee to self park, come on! Want to sit in on a exercise or yoga class, that's an extra 10 bucks. Little things bugged us, like […] the TV remote did not work properly, the sleep timer didn't function, the "last channel" button took us anywhere but to the previous channel. The grounds are immaculate, the room spacious with a wonderful bath, a nice solid good resort, but five star, I think not. Read moreGenuine Expedia guest review
"Beautiful grounds. Pleasant staff."
The resort is a beautiful place even in December. When we checked in we were told there was a $25.00 resort fee per night and also a fee for parking. We self-parked our car. The door to the room was heavy and sticking so you had to push your way into the room. Once inside the room was very nice, clean, and spacious. The next morning after my son showered […] we discovered the shower drain was clogged and there was water all over the floor and the bath mat was soaked. Someone came by shortly and took care of it, but housekeeping did not come by to replace towels or the mat. That evening when we came back to our room our keys did not work so we called and they sent security to let us in our room. We had to pick up new keys in the morning. After the first night all went smoothly. We used the hot tub, because the pool was not heated. We also had drinks at their bar next to the large pool and the staff was very friendly. The temperature was dropping so we asked for some heat lamps and someone was kind enough to bring two over to our seating area. The staff was pleasant and attentive. It is a beautiful place, great location, close to everything. The hotel did rectify all of our problems rather quickly, but not sure if I would return. Read moreGenuine Expedia guest review
"Excellent service! Beautiful spa!!"
- Resort employees went out of their way to make our stay special - e.g. someone saw us sitting by the fire pits outdoors, and gave us a smores package to further enjoy the environment - Prado was excellent for vegetarians and very flexible with our dietary restrictions - The spa environment and therapists (for massage and reflexology) was out of this […] world beautiful -- and I'm a world traveller and massage connoisseur - get the couple spa package bc it's cheaper then a la carte and also gives you $30 for lunch at Joya spa, which was really really good - rooms were spacious and clean as you see in the photos - camelback views were gorgeous Read moreGenuine Expedia guest review
I will probably stay at this hotel every year when I visit the area. It's that wonderful.Genuine Hotels.com guest review
"One of the best spa resorts"
Incredible staff, beautiful facilities, makes you never want to leave.Genuine Expedia guest review
I enjoyed my stay. I attended a conference at the JW Marriott and was happy to be able to stay at the Monteluciana. I enjoyed the Resturant (2 meals, 1 with Guests) Justin at the bar was great. The bellman at the entrance was great getting me a ride each day.Genuine Hotels.com guest review
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