All hotels in Paradise Valley, Arizona, United States of America
1 room, 2 adults
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4949 E Lincoln Drive, Paradise Valley, AZ, 85253, United States of America, ‏‎800-491-6126
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4.6 / 5Outstanding

Score breakdown (from 490 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.7
  • Condition
    4.7
  • Neighborhood
    4.8
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5.0 / 5Outstanding
"Perfect!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We loved this hotel!! There are hammocks throughout the property, a cool pool, huge jacuzzi and happy hour sangria! Since we were with our kids we did not see the adult pool but there is one of those also. Pool servers are awesome and come around and give you personal pitchers of ice water/cups. The service from every place in the resort was awesome and their fitness room kicks butt! I cannot wait to come back here next time we visit AZ.
Genuine Hotels.com guest review
2 night family trip Jun 23, 2015
robyn
US
5.0 / 5Outstanding
"Arizona trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Relaxing, social, and staff was extremely helpful.
Genuine Hotels.com guest review
3 night trip with friends Apr 16, 2015
A Traveler
US
4.0 / 5Excellent
"4 stars. not 5"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice hotel. Beautiful views. I understand this is a high end hotel. However I found the drink prices by the pool to be outragous. Golf cart transportation was outstanding they were very personable and friendly. Valet personnel were also very nice.
Genuine Hotels.com guest review
1 night family trip Jun 21, 2015
douglas
US
5.0 / 5Outstanding
"A Mediterranean Staycation!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This place was great for a staycation but would also be wonderful for any traveler! The scores is simply stated but beautifully adorned with a Mediterranean feel. The room was great and comfortable and the bathroom was huge and adorned in travertine stone. The minibar was very nicely stocked too! The hotel restaurant was tasty with many choices of homemade chef prepared creations. Wine choices were abundant as well. The grounds of the resort were well groomed and the is layer out with many different passages which I found to be a delight! As opposed to one building of other hotel and resorts, the Montelucia had many different clusters of buildings where one could meander around in a beautiful setting. The pools were gorgeous with Camelback Mountain as their backdrop. And to top it all off was the Joya Spa - a must for anyone staying there. Again in a separate building one must enter the spa through a long dark corridor meant to eliminate stress and begin on a healing and spiritual spa retreat. From the very large healing crystal, to the temperpedic beds in the relaxation room to the massage rooms and rooftop pool, one can easily stay and entire day and more without any thoughts of entering the real world ! It was Devine! Hotel staff were all very pleasant and accommodating and were top notch and very well organized with each person having a specific job to make guests feel pampered.
Genuine Hotels.com guest review
1 night trip with friends Jun 18, 2015
Paula
US
3.0 / 5Good
"Great hotel but not 5 star quality."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    4.0
I stayed with my boyfriend and his parents. Overall the hotel was very nice. I do not feel that it was a 5-star, however. The carpets were very worn, the balcony seating was stained and torn, and the sheets had some stains as well. This was the biggest deterrent for me. The layout of the resort was interesting. The adult pool was a bit of a hike from our room, and it was poorly stocked for towels. We had to snag towels from the private cabanas. On the upside, the staff were fantastic. The waitstaff at Prado made us feel very much at home. And the pool staff were attentive and made sure we had what we needed with regards to drinks. I probably would go elsewhere for a 5 star experience in the future. I'm a neat freak and the stains and worn out features were a bit too much for me.
Genuine Hotels.com guest review
4 night family trip Jun 14, 2015
Kristina
US
5.0 / 5Outstanding
"Great resort- Beautiful grounds!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Beautiful grounds- great restaruant - the tub and shower are my favorites. There are no bad rooms- each one is a little unique and the balconies are incredible!
Genuine Hotels.com guest review
3 night business trip Jun 9, 2015
Anne
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My favorite place to stay and I have stayed about everywhere in Scottsdale area.
Genuine Hotels.com guest review
1 night business trip Jun 11, 2015
Benjamin
US
3.0 / 5Good
"Montelucia, the good and the bad."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We enjoyed some of the design details of the resort, such as fountains, arches, tile, etc. however this detailing was not carried through out the resort, our room's decor was antiquated, with very large furniture pieces that did not fitted well in the space, air conditioning did not work well and felt stuffy. I enjoyed the Camelback view from the little back patio. We thought complimentary water in rooms would have been generous but everything had to be paid for.
Genuine Hotels.com guest review
2 night business trip Jun 4, 2015
Maria
US
5.0 / 5Outstanding
"Great getaway"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
The pool and service was amazing!
Genuine Hotels.com guest review
3 night family trip May 20, 2015
Heather
US
5.0 / 5Outstanding
"Our favorite"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is our favorite getaway staykation spot. Resort is amazing and the best restaurant in town-Prado. Oliverio, Nathan and Gigi always treat us like family when we walk through the door. We'll be back soon!
Genuine Hotels.com guest review
1 night romance trip May 11, 2015
Jason
US
5.0 / 5Outstanding
"Very Nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was great. The hotel was very nice.
Genuine Hotels.com guest review
3 night romance trip Apr 30, 2015
Carlton
US
5.0 / 5Outstanding
"Worthy of a return trip."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We had a very busy few weeks, the weather was rainy with no sun in site so we booked a trip to Scottsdale (the warmest place in the U.S. That weekend) we had never been and it was fantastic. The resort was beautiful, the staff was friendly amd the pool.....spectacular. We have added this to our favorites places list. :)
Genuine Hotels.com guest review
Response by Omni Scottsdale Resort & Spa at Montelucia
Thank you for visiting! We look forward to seeing you again soon.
2 night romance trip May 1, 2015
Cynthia
US
5.0 / 5Outstanding
"Anniversary"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great stay
Genuine Hotels.com guest review
2 night romance trip Apr 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great resort 2 escape fm spring training excitemen"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed two nights during spring training. Perfect distance fm all the downtown Scottsdale excitement. Staff very attentive. Resort is huge, we were spoiled each night arriving back at the valet & being chauffeured back to our room via golf cart!
Genuine Expedia guest review
Other trip Apr 2, 2015
Julia
US
3.0 / 5Good
"Great room terrible food"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We ate at the lovely hotel restraurant but the food was terrible. The pool side service was as well. The valet was very rude at check in , when I wanted to self park my car. The hotel staff seem nice and friendly but my room was not ready at 4:00pm. We were told they would call us within the hour and we would have an upgraded room. We went to dinner and came back at 6:30 pm but no call. Our upgraded room had an ice maker at the door. Last time it was great. This time it was like being in the abyss.
Genuine Expedia guest review
Response by Omni Scottsdale Resort & Spa at Montelucia
Thank you for taking the opportunity to share valuable feedback. We extend our sincere apologies for the challenges that you experienced during your visit. It is always our priority to exceed your expectations from the moment you arrive until the moment you depart. We have addressed your feedback with our management team and assure you that will use it as an opportunity to ensure that we are consistently providing the highest level of service. We hope for the opportunity to welcome you back to Omni Scottsdale Resort.
Other trip Apr 1, 2015
stephen
US
3.0 / 5Good
"Overall good experience, but a few caveats"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel grounds and pools were lovely. Staff eager to please and (mostly) prompt when requests were called in. Housekeeping came reliably each day at the same time. Turn down service was spotty. Rooms in rear buildings quiet and private, nice views. As others have said, the room needs thorough cleaning and updating, i.e. new carpet & drapes. The insides of my slippers turned black from the dirty floors! Mattress was extremely soft and the door to the outside was dangerously heavy! Prado and Centro had very limited menus and we thought "overdone" and overpriced for what you got. Many other restaurants "outside" to choose from! Great weather made the trip worth it, not necessarily the hotel. With improvements, it would be much more recommendable.
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great place!! Relaxing. I would definitely recommend it to friends and family.
Genuine Expedia guest review
Other trip Mar 31, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Staff- great dining"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
First time vacationing in Arizona. Stayed at the Omni based on reviews. We were very impressed with staff throughout. Cannot say enough about Prado the main restaurant- amazing! The views were terrific and everything was clean and comfortable. We will come back next year.
Genuine Expedia guest review
Other trip Mar 29, 2015
A Traveler
US
5.0 / 5Outstanding
"True relaxation in the sun"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
MY daughter and I had 3 nights and 4 days of much needed relaxation. So great we hardly left the property.
Genuine Expedia guest review
Other trip Mar 28, 2015
mom
US
4.0 / 5Excellent
"Great spot."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall great experience, the service was a little wonky - they have phones in the hallways that no one ever answered (I tried on 3 separate occasions). The signage isn't great and it's easy to get turned around. Staff super friendly, great views, comfortable rooms and bathrooms, quiet - I'd love to come back.
Genuine Hotels.com guest review
3 night business trip Mar 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Truly a delightful experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Couldn't have been more pleased with the Omni. Situated at the base of Camelback Mountain, our room was back in the peaceful tranquility of Building 10. We were on the bottom floor at the end of the building so there was no traffic at all. We had the back patio doors open every chance we could manage, letting the sounds of all the lovely birds and wildlife shine through. Spent several late afternoons/evenings in Prado soaking up the bar action. The Prosecco was delish! Even saw Peter Bogdanovich our last night there :) We only spent a bit of time in the evening at the adult pool. Our days were too busy going to Spring Training games. The main Kasbah pool was filled with lots of sunbathers and just a few kids. Everyone seemed really respectful of the noise level. Cabanas looked very inviting.
Genuine Expedia guest review
Other trip Mar 25, 2015
Biankat
US
5.0 / 5Outstanding
"A True Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We called the concierge Scott, just the day before our arrival. He arranged for a car to pick us up at the airport, secured MLB Spring Training seats behind the dugout, and booked a guided tour to Sedona. We had a wonderful experience using the spa and fitness center where the staff was friendly and professional. Our room had a spectacular view of Camelback Mountain. The resort is walkable, with two pools offering food and drink service. There are small meditation gardens around every corner, and hammocks for resting. Overall, it's a beautiful location with friendly, helpful service, and a true getaway.
Genuine Expedia guest review
Other trip Mar 21, 2015
C
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Amazing spa Over the top service Wonderful breakfast Huge gym Wonderful resort for adults
Genuine Expedia guest review
Other trip Mar 20, 2015
leslie
US
5.0 / 5Outstanding
"The best!!!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was by far the best hotel we have stayed in. So worth the $$$$. Staff could not have been anymore helpful polite and professional.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
Joy
US
5.0 / 5Outstanding
"Great resort!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The room was nice, spacious, & updated. They had two separate pool areas, one for adults & the other one for families. We had a great experience would definitely return.
Genuine Expedia guest review
Other trip Mar 15, 2015
Fred
US
5.0 / 5Outstanding
"Great time!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed with three girls to a room to celebrate a birthday and our stay was amazing! A little pricey but a very nice hotel and worth the money! Everyone was extremely helpful and pleasant and we had a positive experience.
Genuine Hotels.com guest review
1 night trip with friends Feb 21, 2015
Cecily
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I got back home and looked at the hotel charges that were emailed to me and there was an extra charge on there from a restaurant. I called this morning and got transferred to billing. I got a voice message. I left a message and still have not been called back. These sort of things disappoint me. I now am left to track down people, post-trip, after they have charged my credit card. So the responsibility of their incorrect charge now becomes my issue......a better hotel experience would not leave me in this position.
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
US
5.0 / 5Outstanding
"Great property in Paradise Valley, AZ"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Spent long weekend with wife and three boys (ages 7, 6, and 1).
Genuine Expedia guest review
Other trip Feb 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Scenic Scottsdale escape"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Charming resort with great views of Camelback mountains.
Genuine Expedia guest review
Other trip Feb 22, 2015
A Traveler
US
3.0 / 5Good
"Classic old time elegance yet disappointing"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The biggest issue is that the water in our building went out. First, the night we checked in there was no hot water. The next morning no water pressure, then no water. Stuff happens and they fixed it by bedtime on day two. But I felt like they should have reached out to us and offerred to move us immediately. They did not. They gave us wine and a cheese plate as compensation but it was insufficient. They should have comped us an entire night. Beyond that issue, I was so disappointed in the towels. They were old and frayed. Not what you expect in a five star resort. It made me feel like other guests got more favorable treatment. Last, the beds were just way too soft for us, so we didn't sleep well.
Genuine Expedia guest review
Other trip Feb 20, 2015
Jan
US
3.0 / 5Good
"Not a good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
Overall visual feeling "add-ons" and age. Sot of dumpy but OK. Nowhere near the Four Seasons in class or quality. The small elevator in our building had a sign pulled off the old laminate walls and then just roughly patched. Both our guests and ourselves mentioned the ghastly rust/red color used on several buildings, a dated dessert palate extreme choice. Dined at Prado, not good value for the price and service. Top up your own empty wine glasses but they play that terrible game of adding 20% tip automatically (group of 4 of us only)and then leaving a big space labeled "gratuity". When we commented to the waiter he said since waiters in AZ only get 1/2 the minimum wage they are entitled to larger tips. In our week dining in AZ (including 3 days at Four Seasons) we didn't see this anywhere else.
Genuine Hotels.com guest review
2 night romance trip Feb 15, 2015
Ronald
US
5.0 / 5Outstanding
"Great Place!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Pros: Beautiful hotel, great staff, prompt maid serivce, delicious food. Close to downtown. Cons: Overpriced room service, overpriced mini bar! Very expensive spa.
Genuine Expedia guest review
Other trip Feb 18, 2015
Chevy
US
3.0 / 5Good
"Nice facilities (adult pool, large pool, etc)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The swimming pool area was beautiful; however, there were dinner functions by the pool every night of the three nights I was there. These functions therefore blocked off access to either the main hot tub area or the whole adult pool area. When the main hot tub was blocked, the staff diverted us (including kids) to the adult pool but this is after I complained. The fact that access was blocked to facilities that are meant for all hotel guests was very annoying and will make me think about going to this hotel again.
Genuine Expedia guest review
Other trip Feb 18, 2015
A Traveler
US
5.0 / 5Outstanding
"Fantastic five star resport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fantastic! Certainly a five star resort. The hotel had all the bells and whistles that make a five star hotel so luxurious; beautiful resort, friendly staff (especially Heather in Crave, bellman Craig and all of the employees who greeted us and thanked us for spending the weekend at the resort) delicious pool drinks, complimentary newspapers, coffee at 6:00 am for East Coasters,beautiful spa, refreshing water coolers everywhere, adult pool and more. It was a great weekend. Supposedly the resort was sold out. You would have never known. The adult pool had plenty of chairs and we did not see many people around. Great location and views of Camelback.
Genuine Hotels.com guest review
3 night family trip Feb 13, 2015
Beverly
US
5.0 / 5Outstanding
"Awesome Resort With Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was an awesome Resort with very good food and friendly staff, can't wait to go back!!
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful setting, spacious rooms"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Gorgeous setting- view and grounds are very nice and well kept. The room was large and quite comfortable, especially the sunken tub and spacious shower/bathroom. Service was very good except that the jets were not always functional in the Jacuzzi at the Oasis pool. I also had to wait a very long time for the bell man to come with the golf cart to check out. The grounds are quite sprawled, which is very nice but makes it difficult to haul your own luggage. I finally gave up waiting after 25 min and did just that. I also wished they had tennis courts. I would definitely return to enjoy this place again.
Genuine Hotels.com guest review
2 night trip Feb 6, 2015
Lisa
US
4.0 / 5Excellent
"Nice time"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The Omni is nice. We were only there for 2 nights. Located near a number of other resorts and about 2 miles from Scottsdale Road.
Genuine Hotels.com guest review
2 night romance trip Feb 6, 2015
Scott
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Excellent. We looked at some of the more negative reviews prior to booking, and didn't find any of the issues those reviews had. Excellent staff, room, grounds, etc. Food was very good, though pricey, but it is a resort after all. Spa was awesome, again pricey, but a resort. Get the day access package ($25 pp). Well worth it. Also, sit at the tapas bar with Gigi as your cook. Great food, friendly, and a really fun time.
Genuine Expedia guest review
Other trip Feb 10, 2015
A Traveler
US
5.0 / 5Outstanding
"Great view and relaxing atmosphere"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I wished I could have spent more than one night here. The resort is gorgeous and the the views of Camelback Mountain are incredible. Everything from the service to the decor to the fire pits around the area were perfect. You'll want to cancel all your other plans in Phoenix and just relax the Montelucia - that's how wonderful it is!
Genuine Expedia guest review
Other trip Feb 8, 2015
Michelle
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good was excellent and staff was very customer friendly.
Genuine Expedia guest review
Other trip Feb 7, 2015
A Traveler
US
5.0 / 5Outstanding
"Great Resort w/a little bit if everything"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The pool and view of camelback is incredible. The bathroom was an incredible surprise with how modern and updated it was. TV had an issue when I arrived, but they sorted it out immediately. Bartender at centro (christine?) was absolutely awesome and helpful. Can't really go wrong with this place. Has a little bit of everything. Highly recommended.
Genuine Expedia guest review
Other trip Feb 4, 2015
Noah
US
5.0 / 5Outstanding
"Immaculate resort environment with great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
My wife and I stayed here for our anniversary. It was enjoyable. Negatives over other resorts might be the lack of tennis courts and highly inflated restaurant menu. For hiking you cannot beat the location. Beautiful views of Camelback Mountain and five minutes from the hiking trail head. Only bad experience was noise from neighbors' music. Called front desk and security was prompt in response. It seems the doors shared between rooms may not be sealed tightly. This was perhaps a rare situation. I would highly recommend the resort to others.
Genuine Expedia guest review
Other trip Feb 4, 2015
greg
US
3.0 / 5Good
"Disappointing due to hygiene, or lack of."
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
I would give five stars, but I am so sick and tired of using washcloths and towels with someone else's makeup on them! I loathe the idea of looking at what should be a clean hygiene product and seeing someone else's eyes blinking back at me. Women who use non-washable, non-removable, water-proof eye makeup should not be allowed to use something that someone else will use. It was disgusting, brought the eeeuuuwww factor front and center, nauseating, in fact. So, quality control was lacking hugely. For five hundred bucks per night, I demand cleanliness and not shake out a washcloth in the shower and see eye prints. Yuk. On the other hand, the staff here is excellent, the very best. Also, those spongy beds that are so popular actually suck and make you feel like you're sleeping in an overly warm trench. Would I go back here? Maybe. The bed made our backs ache (if you are sinking in foam rubber there's no lumbar support!) and again, those soiled towels and washcloths were awful. But for the staff and location, it's a good place. If I go back I will make more demands about the hygiene.
Genuine Hotels.com guest review
2 night family trip Jan 23, 2015
KAREN
US
3.0 / 5Good
"Nice location,they put us in the very back."
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
The restaurant had terrible service and the waiter was rude. The mattress was very old and had dents in it.
Genuine Expedia guest review
Other trip Jan 24, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful spot with amazing views"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice resort. Beautiful to walk around, amazing views. The only complaint, no slippers. So don't forget to pack some.
Genuine Hotels.com guest review
4 night business trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
"Phoenix getaway."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nicest place I have ever stayed and great location.
Genuine Expedia guest review
Other trip Jan 22, 2015
Jim
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very comfortable, good location, staff was very friendly and professional.
Genuine Expedia guest review
Other trip Jan 22, 2015
A Traveler
US
5.0 / 5Outstanding
"Enjoyed my 40th!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel exceeded my expectations. The service we received was awesome. Every employee was pleasant. They did not pass by you without making eye contact and greeting you. They aim to please and no request was turned down. There were a lot of activities offered right there on sight. The food is delicious and we could not get enough of the sangrias. I truly enjoyed my birthday weekend. I will definitely return to this resort.
Genuine Hotels.com guest review
4 night trip with friends Jan 16, 2015
A Traveler
US
5.0 / 5Outstanding
"We felt like royalty"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I booked this hotel for my father-in-law and brother-in-law from Washington DC and they were blown away! And so was I!! We felt like we were royalty and we had Camelback Mountain all to ourselves the views are to die for. Thank you so much for making a family memories to last a lifetime. We got into the hot tub after hiking Camelback Mountain and it was surreal. The staff is top notch and will help you with any questions or if your need directions. Camelback Mountain was very busy on a Saturday so I would suggest leaving your car and walking to the trailhead it's literally right behind this wonderful magnificent hotel.
Genuine Hotels.com guest review
3 night family trip Jan 16, 2015
lynn
US
3.0 / 5Good
"Great bones but disappointing..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Beautiful property, friendly staff but sadly our room had a some issues that were disappointing, at best, for a 5 star resort. Most notably, we had to keep the heating/ac unit did not work and engineering could not fix it during our stay. Even when we set the unit to auto (maybe 71), we would wake up EVERY night sweating and see it had gotten to 84. We put the hotel on notice of this early the next morning but by the time we got back in the evening, no one had come. When he finally came though, he was VERY nice and really tried to figure out what was wrong. Also, the ipod dock on the clock did not work and the mini bar fridge was missing a part that made it cold. So all the drinks inside (beer, wine, soda) were warm. This did get replaced our last night there. Service at MBar was huffy though the wine specialist was really lovely and helpful. Food is just ok but the jazz trio and ambiance made it work the time. Perhaps they were all booked (though it didn't appear that way from the grounds) but I feel we should have been offered another comparable (and functioning) room. Really want to support this place but this stay was a let down.
Genuine Hotels.com guest review
3 night romance trip Jan 16, 2015
S Carolyn
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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