"Fair price for a great bed"
I love the beds..... I sleep so well. Bathroom shower a bit dated but over a great convient place to stay. The breakfast is getting better.... But I think they could do a little something different. Great helpful staff.Genuine Hotels.com guest review
"Spa closed in winter"
The room was nice enough. But they fail to disclose that the spa is outdoors and closed during the winter. It shows the pool is closed in the winter, but doesn't say anything about the spa being closed as well. This was very disappointing because I booked the hotel expecting to use the spa. I will never stay here again during the winter months.Genuine Hotels.com guest review
everything that i needed, clean, friendly, local, and convenient.Genuine Hotels.com guest review
Our stay was awesome! we were down there to have fun and stay in a comfortable room and it was a perfect place for us!!! The hotel attendant was very friendly and made us feel at home :)Genuine Hotels.com guest review
"Dog friendly, convenient"
The clerk who was working when we checked in was very nice. The rooms were fine - comfortable, warm, quiet. You could see the wear and tear showing on some items (like an arm chair was dingy or the grout wasn't bright) but absolutely nothing dirty, broken, or bad. I'd stay there again - especially because all Red Lions are dog-friendly. We were headed […] to the airport early the next morning and it was very convenient. Read moreGenuine Hotels.com guest review
It was good for what I wanted the room forGenuine Hotels.com guest review
nice, will stay again....big rooms, clean, good location for downtown.Genuine Expedia guest review
My only complaint is that the TV is in an armoire with doors that prevented viewing it from the nice easy chair that was in the room - otherwise it was clean, comfortable and the people were friendly.Genuine Hotels.com guest review
Two separate stays. The first okay. A very dated motel, but clean. The second stay was less than adequate. To open the door required using your shoulder to force it open. And then you were greeted with the overwhelming use of scent sanitizer. It took hours for it to disperse even with the door to outside freezing temperatures.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We do apologize for any inconveniences that you had during your stay. In regards to the overwelming odor of sanitizer, we will definately bring this to the attenion of our housekeeping. We appreciate you taking the time to rate our hotel based on the experiences. You are a valued guest and we hope to better serve you during your next stay.
"2 night stay"
The only thing that really bothered us on our stay was that the manager knocked on our door and opened it around 930 am. We had been downtown the night before and were really looking forward to sleeping in for that reason, and we were on vacation. Don't open your guests doors before 10am!Genuine Hotels.com guest review
room was too warm at night and temp control didn't adjust properlyGenuine Expedia guest review
It was a comfortable and relaxing stay. The room was clean and spacious.The bed was comfy. I had my dog with me and my room was on the ground floor with a small lawn area located nearby for her needs. It was within walking distance of downtown. I found that convenient as I met some friends for dinner and drinks and enjoyed a walk back to the hotel. […] The staff was pleasant and able to answer all of my questions. I will definitely stay there again! Read moreGenuine Hotels.com guest review
"Not bad at all"
Don't really have anything bad to say about our stay at the hotel. It was clean and kept up. Location wasn't bad to where I had to travel around to. I would stay there again.Genuine Expedia guest review
"Great place to stay"
Stay was wonderful- I arrived at room quite late - check in was very speedy! Young lady was very nice! Room was spacious. Thank-youGenuine Hotels.com guest review
"Would have been ok, but for the HEAT!"
While the room was tastefully decorated and the beds were comfortable, the room itself was HOT! Even though the heater said "off", it was hot in there. There was a stand alone AC unit which I turned on. It said it was 74 in our room. After a very hot and uncomfortable night trying to sleep, when I got up, it was 81 in the room! And te LOUD AC unit had […] been running all night. And I could still feel heat coming from somewhere in teh room. My son finally figured it out. There was an exhaust tube running behind the curtains and the window was closed. Which meant it was exhausting HOT aire back into the room faster than it could cool it off. They should have instructions taped to the AC unit, there were no instructions! When I told the woman at the front desk she said the maid should have had it set up properly and was sorry for my inconvience. That's it. And finally even though the room was clean, when I went to take a shower in the morning there was a used wash cloth in there and a bar of used soap. Made me wonder if they had even cleaned the shower.... Read moreGenuine Expedia guest review
Response by Red Lion Inn Missoula We do understand how important it is to be comfortable in your room during your stay and apologize for the room temperature being too warm during your stay. We would like to thank you taking the time to rate our hotel based on the experiences you had during your stay. You are a valued guest and we hope to better serve you during your next stay. Thank you,
"ehhh...ok if you get a great price."
Higher marks would've been given except the heat ran on high our entire stay when it was an unseasonably balmy 65 degrees outside. We contacted the front desk and they were very helpful, immediately bringing a portable A/C unit to our room, but running it was so loud that it was hard to sleep at night. The staff did all possible to remedy the situation, […] but the bigger picture was the all or nothing heating system of the entire facility. Breakfast was very good with above average complimentary offerings. The room was beautifully appointed, but the shower was pretty disgusting with moldish residue. It appears that an older motel was purchased and remodeled by Red Lion. Not what we really expected. Read moreGenuine Expedia guest review
"wonderful place to stay"
Very courtious and friendly. Made our stay more than pleasant. Clean and well maintained work out room. excelent breakfast in the morning.Genuine Expedia guest review
"A place to sleep"
AC was a bit weak, other then that can't complain for the priceGenuine Expedia guest review
"Don't stay here."
For what we paid, the quality and cleanliness of the hotel was unacceptable. I have stayed at better hotel 6's. The service was also horrible.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We would like to apologize for the lack of cleanliness you experienced in your room. Please be assured that this will be addressed accordingly with our housekeeping. We would like to thank you taking the time to rate our hotel based on the experiences you had during your stay. You are a valued guest and we hope to better serve you during your next stay.
"Mostly good stay..."
Pleasant environment, clean room, good free breakfast. But out of order air conditioner put a big damper on my overall experience...had to sleep in about 80 degree temperature when I'm normally used to sleeping at 65 degrees...Genuine Hotels.com guest review
"Nice...just needs better climate control"
I found the staff to be friendly and accommodating...as far as the room itself goes...the air conditioning was turned off and it took a day to get a stand alone unit in the room...really a fan and the ability to open a window would've been nice...the air temp. outside was cool in the evenings. The breakfast was a bonus and the outside appearance wasn't […] bad either. Read moreGenuine Expedia guest review
Booked here for the pearl jam concert and no other walking distance hotels were available. It's a mile and a half walk to the event ctr through downtown. The rooms are HOT. They shut off the ac in the fall - only has heat. So you get to open your door to the outside to cool the room... Only problem there is that is where the smoking area is and your […] room fills with the refreshing aroma of Camels and the HUGE ashtray the hotel has two feet outside your door. Motel, motel, motel!!! On the upside, they did have a nice breakfast buffet. But, still, Motel, motel, motel!!! Read moreGenuine Expedia guest review
"No Heat in our room"
We Stayed in mid sept, the temp. was 35 degrees in the evening and our room was freezing as the heat did not work asked the front desk and we were told they had not turned the heat on over the air conditioning( apparently because of the age of the hotel , you can have one or the other)so we froze the first night, they did provide a small space heater […] the 2nd night which helped.so we were not very happy with no heat in our room, they said they could take some money off our bill but they never did. Other than that the rooms were really nice., and good breakfast in the morning Read moreGenuine Expedia guest review
Response by Red Lion Inn Missoula Thank you for provding feedback on your recent stay with us. Let me first apologize to you for the uncomfortable temperature in your guest room. I am happy to see that the hotel was able to provide you with a personal heater to provide you with comfort during your stay. We hope that you provide us with the opportunity to better serve you on your next visit.
Good location friendly staff, very nice room. Would definitely returnGenuine Hotels.com guest review
Generally very nice people - Alana and Sara - to name two. Met Emily, the housekeeper on our way out, she was delightful too. On Sunday morning, I asked if a document related to leasing a home could be scanned and e-mailed, and was assured it would be. After checking back repeatedly during the day every 90 minutes or so, I was told "in just a few minutes". […] By 4:30pm, I was told to go to a FedEx/Kinko's to do it myself. I did. The next morning at ~ 9:00, I got an e-mail confirming that the document had been scanned and faxed, almost 24 hours later! That didn't do me any good. I also reported a live bat hanging just outside our room door (unit # 139), and it was still there on check-out, nearly two days after I reported it. Lastly, the sole desktop PC available for guests went dead during our stay. When I inquired as to when it would be replaced, I got a vague reply "we ordered a new one, I don't know when it'll be here". No offer of an alternative at all. So, just a few things that were less than satisfying to me as a guest. Thanks. Read moreGenuine Hotels.com guest review
A very nice motel. Would stay there again.Genuine Hotels.com guest review
"Great Location and Great Price"
Quick overnight stay in Missoula for business, and was very happy. The pillows were super soft and the hot tub was perfect for the end of a long day.Genuine Hotels.com guest review
"Close to downtown, CarasPark,hospital"
The service was excellent, the rooms comfortable, and breakst offers great variety.Genuine Hotels.com guest review
"Comfortable beds, mediocre housekeeping"
Staff was very friendly. Lobby clean and nice. They put in a nice breakfast, however the seating was all tall stools, and and I had a hard time trying to seat my handicapped mother.The beds were very comfortable. Our room however was not cleaned well. There was left over dog kibble on the floor from the previous tenant and the shower stall had black […] mold in the crevices. The entire bathroom is in need of maintenance,grout and stripping are peeling off visibly,as well as the bathroom floor dirty and dusty. Read moreGenuine Hotels.com guest review
The room was old - the chair and foot stool were stained and dirty. The hot tub was out of order.Breakfast was okay and the staff were deilightfulGenuine Hotels.com guest review
This is an older hotel which has been refurbished. New furnishings are pleasant and room is very basic. 2 comfortable chairs in the room. Hotel staff was very friendly and accommodating. Pet rooms were located near outdoor pet space.Genuine Hotels.com guest review
"Comfy, clean and quiet. Great breakfast!"
Everyone who worked here was extremely friendly and helpful. The room was comfortable, clean and quiet. The pool was nice, as well as the buffet breakfast in the morning. Coffee, hot chocolate, tea, and oatmeal are available all day in the lobby. It's a nice location close enough to downtown Missoula to get there within a couple minutes driving. I […] was very pleased and would stay here again. Read moreGenuine Expedia guest review
"Comfortable room close to downtown"
Overall the location is great. You can walk a few blocks to most downtown shops and restaurants. If you have kids, the Carousel and park are a slightly longer walk, but well worth it. The hotel has a nice pool and hot tub. My only real complaint was the shower is in serious need of an overhaul - the tiles were mildewed and the floor of the shower appeared […] to have stains beyond cleaning. Read moreGenuine Hotels.com guest review
"HORRIBEL CUSTOME SERVICE! HORRIBEL EXPERIENCE!"
The customer service at this hotel was horrible. I had a problem with the reservation and tried to talk to the manager. I was told that I was "lucky" that the manager was there that day. This was at about 4 or 5 pm on a Sunday. The person at the front desk took my name and number and told me the manager would call me within the next 15 minutes. 30 minutes […] later with no call from the manager, I called back. The manager told me she would have to call me back in about 5 minutes. About an hour later with no call back I called again and the manager told me she had a line of people at the front desk and she sent her front desk worker on a break so she would have to call me back. Before she could do that, I quickly explained the situation to her and she said she would call me back. A couple hours later with no call back and I could see that there was no point in trying to get the money back for the one reservation/cancellation fee, so I sent the one soldier who had a reservation there to that hotel while the other five of us went to another that could accomodate us. The problem here was the fact that I was "lucky" that the manager would be there, the fact that I was repeatedly told I would get a call back within a specified time and never got one call back, EVER! That is horrible customer service. You might not have been able to solve my problem, but you could have at least listened to it, and that never happened in this situation. HORRIBLE CUSTOMER SERVICE. Read moreGenuine Expedia guest review
Response by Red Lion Inn Missoula Thank you very much for providing your feedback via a review. Customer satisfaction is crucial in our business and if we are not meeting your expectations, we appreciate the opportunity you give us to do so! It is unfortunate that you and the manager were not able to connect during your visit, we take guest experience very seriously and always strive to make things right for our guests. We hope that you will provide us with the opportunity to rectify these issues so that we can have you back and provide you with the superior service deserved!
My room was fine but it was not ready at 3 pm. The desk clerk was faced with many travelers waiting for their rooms that he could not produce. He did keep his cool and was polite under less than perfect circumstances. The hot tub was promised to be usable but it was not open. They could use more ice machines. Overall though, it was a good stay.Genuine Hotels.com guest review
"Wonderful hotel....the best I've been in!!!"
We loved the Red Lion Inn!!! Very comfortable and extremely clean!!! The bed was as comfortable as home!!! My only regret is I wish we had more time to spend there!!!Genuine Expedia guest review
"Great place to stop between Yellowstone & Glacier"
We enjoyed the AC and the pool on a hot day and got some laundry done inbetween visits at the National Parks. Room was large, clean and comfortable!Genuine Hotels.com guest review
"Good enough but could be better"
Traveling from the Midwest, we needed an in-room refrigerator. Not here, though the front desk did store our perishables in the office frig. Also the room had a portable free-standing air conditioner that was a little obtrusive in the room; again not awful but kind of odd. Front desk slow on check-in. Otherwise clean, attractively decorated, and qu […] iet. Read moreGenuine Expedia guest review
It was great though we were too busy to really enjoy the pool, breakfast etc. The room should have had a fridge and microwave but didn't though we were offered one and declined because we couldn't be bothered moving rooms. The fellow who helped us was great. I liked the way you gave a choice about cleaning, towels, sheets, etc.Genuine Hotels.com guest review
The room had only one bed and a tiny portable air conditioner that made the room smell like mildew and must. It did not work well enough to cool the room and since it was not properly vented, we could not even open the window. We stayed here years ago and were very happy, not this time. We will definitely look elsewhere next trip in October.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We appreciate you taking the time to comment about your recent stay with us. We apologize if the temperature of your guest room was not tolerable and that the air conditioner did not work well. We certainly understand why that would have an effect on the quality of your stay and we are very sorry that this stay did not make you happy as your prior stays have. We value you as a guest and we are always looking for ways to enhance our guest experience based on your feedback. Thank you again and we hope to have the opportunity to better serve you on your next visit.
"Good choice for a family"
Our room was spacious et very clean. The beds were very comfortable with soft sheets. The breakfast was decent. The outside pool was a nice plus on a hot day. The air conditioning was a window unit (the one in the room was out of order) and functioned adequately. Staff was very friendly.Genuine Expedia guest review
This hotel needs to go through a good cleaning. The bathroom was full of mold in the shower and the room was very musty. Open some windows. Our lights were on when we arrived in the room. I don't know if thats standard but what a waste of electricity. Next trip to Missoula we will stay somewhere else.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding cleanliness in your guest room and will certainly address your concerns with our housekeeping staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Not a good choice for family"
It was over priced for the stay. People were smoking dope by the pool with children present. Man and woman fighting near the pool as well. Not safe for a family or single woman. Hotel was actually a house for several people. Wet clothes hanging from balconies, never again!Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I apologize greatly for the experience that you encountered with other guests during your stay. We make every effort to ensure our guests are safe and comfortable and address situations that arise when other guests infringe upon that. We do value you as a guest and we are always looking for ways to enhance our guest experience and do hope that we will have the opportunity to serve you better on your next visit.
"Skip this hotel"
Booking thru hotels.com 100% dissapointment, should you book, ask for upgrade or premium room. The room offered wasn't worth the price. I'm looking for further deep discount.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula I appreciate you taking the time to comment about your recent stay. I do apologize that you feel the room was not worth the price paid. Thank you for being a valued guest and we hope to have the opportunity to serve you again in the near future!
ok no more to say it was just ok! Now, this is getting ridiculous!Genuine Expedia guest review
hotel was great overall but they were having system-wide issues with the A/CGenuine Hotels.com guest review
desk person did not have correct information concerning 2 queen beds versus one. I booked two beds, they had me listed for one.Genuine Hotels.com guest review
"A few problems"
Room had damp towels, perfume an soap containers as well as a pair of pants left by (we think) previous occupants. Otherwise good location, but not a good experience.Genuine Hotels.com guest review
The beds are super comfortable and the rooms have a nice feel. The continental breakfast is good with a nice variety of food available. I like staying at this hotel because I know i will have a good bed in a quiet atmosphere.Genuine Expedia guest review
"Fine, but not fantastic"
This was a fine hotel and conveniently situated. On the positive side, the room was very clean. The employees were delightful and very friendly. I appreciated the effort to put together breakfast snacks for the marathoners and half marathoners, but the contents were not as promised. I was told the breakfast bags would contain fruit, juice, yougurt and […] granola bars. The bag actually contained an apple and a rice krispie bar (which to a runner is not at all the same as a granola bar). The guest computer was broken so I was unable to print my boarding pass, and there was no ice in any of the ice machines, so I had to ask for some at the front desk. On the day of the marathon, they actually ran out of ice, so I was unable to ice my sore hamstring. The compensation for the closed pool was a pass to the waterpark, which was great fun. Overall, I would stay there again, but only if I was not racing in the Missoula Marathon. This hotel needs preventive maintenance to be sure that everything is in working order. Read moreGenuine Hotels.com guest review
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