This was the best room/hotel we have stayed at. The bed was awesome as well as the service.Genuine Hotels.com guest review
"Gave this place one too many chances"
We've stayed here several times because it's in a convenient location (walkable to downtown area, easy to park) and it's dog friendly. Last time, the heater/AC unit was really loud, the time before people outside were really loud. We figured those were just freak occurrences. This time the ENTIRE hotel's heating system was busted. Our room was 80 degrees. […] When we got back to the room around 11 after turning on the AC and turning the thermostat all the way down for 2 hours and it was still 80, we called the front desk and were told that we should have been told not to turn on system at all at check-in. They couldn't change our rooms because all rooms had the same issue. Anyway, we've given this place enough chances. We'll only stay again if budget is our #1 concern because it really does seem to be generally clean and in a good location. Read moreGenuine Hotels.com guest review
Response by Red Lion Inn Missoula We appreciate you taking the time to comment about your recent stay with us. We apologize for the temperature of your guest room and that is was uncomfortably warm. We certainly understand why that would have an effect on the quality of your stay. We value you as a guest and we are always looking for ways to enhance our guest experience. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
"Clean, well-located, friendly, and great value!"
This was a terrific find in Missoula. Loved the city, of course, and also found the Red Lion Inn to be equally charming. Not a chain hotel, so had that charm already. Clean rooms, a really great breakfast buffet with seriously tasty egg burritos, friendly staff, a laid back atmosphere, and a quiet atmosphere. Would recommend highly to anyone else, and […] will stay here on our next tour. Terrific value! Read moreGenuine Expedia guest review
This is a nice motel. It looks older from the outside, but my room was nicely updated and clean. I miss the pancake machine they used to have in the lobby.Genuine Hotels.com guest review
"Great location and quiet."
The hotel staff was very friendly and helpful at check-in. My room was very clean and comfortable. I was impressed with the quality of the room appointments. The bed was one of the most comfortable I have slept in for a long time. The breakfast buffet was excellent and neatly displayed. This was a great value. I would definetely stay here again.Genuine Expedia guest review
"Nicely remodeled room. Very comfortable."
Nice place to stay. Reasonably priced. Close to downtown.Genuine Expedia guest review
Love the fresh chocolate chip cookies upon check-in!Genuine Expedia guest review
Great experience. Loved the hotel and the staff was very friendly and knowledgeable about dinner suggestions and leisure activities.Genuine Expedia guest review
We were only planning on one night but got a good deal on the price so stayed longer to enjoy a little bit of missoula. It works well for us because of the proximity to my Dr. office, we don't have to fight early morning traffic and find a place to park. The rooms are clean, except the maid came so early one morning we weren't ready and never came back […] again so didn't get cleaned or towels restocked that day. Staff is very friendly, breakfast is adequate. Rooms are a little small but we don't spend much time in it anyway. It is very close to anything you want to do downtown and across the river from a great walking path. We will stay there again. Read moreGenuine Hotels.com guest review
"Dog Friendly Hotel"
We were pleased with our check in and the friendliness of the staff but were disappointed that our room was cleaned. We took our dog sign off the door and took our dog with us but returned to a room with unmade beds and dirty towels. It was convenient to downtown Missoula.Genuine Expedia guest review
We appreciated the clean room, the extra comfortable beds and the great price! The employees were very helpful and the breakfast was great. We will definitely stay there again.Genuine Hotels.com guest review
The room was clean and quiet. It was adequate for our needs. The continental breakfast was good.Genuine Expedia guest review
"Nice dated Hotel"
Nice hotel but a little dated. In nice area if you are doing business downtown Missoula.Genuine Expedia guest review
A solid experience. Been staying here for 30+ years. A motel with age but adequately maintained.Genuine Hotels.com guest review
Dated but perfectly adequate motel. The room was as should as one teem blocks away that cost 50% more.Genuine Expedia guest review
Overall quality of room excellent, nice breakfast, attractive lobby. Maid service was marginal. We stayed a week, they forgot us completely one day. When they did clean, it was a "lick and a promise." Toilet needed repair as it took about 10 minutes to fill tank. Reported it first day, and twice thereafter. Never got fixed. As RL club members, they […] promised us a newspaper each day. We got two. But room has been updated, and was very nice. Just wish the maids would make the bed so the blanket could reach above your navel! Overall, it was fine. Read moreGenuine Hotels.com guest review
The hotel needs to cosmetic work on the inside of the hotel. Great hot shower at night but takes to long to get a hot shower in the morning. First floor was mostly non-smoking but four rooms on the end backside is smoking so when you go out the back door you're walking through a ashtray. The place was good enough for a one night stay to get some sl […] eep. Read moreGenuine Hotels.com guest review
"Parking lot to room"
Not a big fan of hotels that you enter your room from the parking lot but for the money this was a success. Staff was friendly, great breakfast offering and the rooms were a great value.Genuine Hotels.com guest review
"Nice hotel and in a great location."
The room was very clean and nice, the staff was great and the price was excellent.Genuine Expedia guest review
"Warm and dry during blizzard."
I stayed one night for a enroute, arrived late. The hotel is an easy walk from St. Patrick Hospital as well as old downtown Missoula which features many restaurants. Room was clean, warm, a bit noisy because of the heating system. WiFi worked well and was "free". The best part of my stay was the included breakfast in the lobby-- a full hot meal. I pressed […] on despite the weather after digging out the Jeep. Read moreGenuine Expedia guest review
"Very pet friendly!"
We don't travel to much with our dog, but are so appreciative when we find a place that is truly pet friendly. Staff was VERY accomodating and friendly. Reasonable rates as well.Genuine Hotels.com guest review
"We were pleasantly surprised!"
Dog friendly, great price, everything you need in the room ( fridge, microwave).Genuine Hotels.com guest review
"good overall stay"
We have stayed here before. The location works good for us because it is close to the hospital. The staff is always very friendly and accommodating. The room is good but small. The bed is comfortable. Breakfast is fine, there is a range of things to choose from. Seems a little over priced for a motel, but the Proximity to my Dr and not having to fight […] traffic and find a parking spot makes it worth it to me Read moreGenuine Hotels.com guest review
Response by Red Lion Inn Missoula I would like to thank you for your review and I am happy to see that our location makes your doctor visits more convenient. Any feedback we receive from our guests, good or bad, assists us in making our have a more enjoyable stay. We value you as our guest, and look forward to having you with us again soon.
The breakfast was above average, but everything else was below my expectation based on the reviews I read.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula I would like to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize for the hotel not meeting your expectations. This is definitely not the type of stay we want our guests to have! We value you as our guest, and look forward to having you with us again soon.
"Nice, but no simple amenities."
It was fine, but not even soap, shampoo or even a glass to drink from.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula Please accept my sincerest apologies on behalf of our hotel. We appreciate you taking the time to post a review of your experiences at our property. We take your concerns seriously and the fact that you were not provided any toiletries or drinking glasses is disappointing. Your feedback is appreciated and we will make note of this situation to discuss with our team. Thank you for being a valued guest and we look forward to serving you in the future.
"Good motel conveniently located."
This is a reasonably comfortable motel which was near every place we wanted to go. Staff was very helpful in giving us directions to needed shopping and a good restaurant. Only reason for 4 rather than 5 stars is that the room is fairly small. Some basic amenities (water glasses) had to be stashed in the armoire because there was not space anywhere […] else - had to call the front desk to find out if they had glasses. Otherwise, the room was comfortable, staff friendly. Read moreGenuine Expedia guest review
Response by Red Lion Inn Missoula Thank you for taking the time to write such wonderful comments about your stay. We are always thrilled when we are able to exceed the expectations of our guests. Exceeding our guest’s expectations is what we strive for and we are happy to hear that we accomplished that. We hope to see you again in the very near future!
"The best night on a long roadtrip"
In driving from Toronto to Vancouver, I decided to cut through the US. I stayed at a variety of "under-$100-per-night" hotels along they way, and the Red Lion in Missoula was easily the best of the whole trip (total of six nights in hotels). The fresh coffee and teas in the lobby were a really nice touch, and the hot breakfast was just what I needed […] to kickstart my day. The room was clean and fresh, with nice toiletries and soft towels, and the bed was super comfy. The staff were able to recommend a great local restaurant for dinner, and point me in the direction of coffee in the morning. I'll definitely stay here again if I'm ever in Missoula! Read moreGenuine Expedia guest review
"close to university"
they require a $25.00 hold on a debit card or credit card at check-in then cancel it on checkoutGenuine Expedia guest review
The staff was very polite and helpful. The breakfast was was good and satisfying. The rooms were very nice for the age of the hotel. The location was awesome. Close not only to downtown but also to the university. And with Safeway right next door we had everything we needed. I would difently stay here againGenuine Hotels.com guest review
Very nice room. Perfect for a night's stay.Genuine Hotels.com guest review
"Quiet place to rest."
We had nice weather so breakfast out side was pleasant.Genuine Expedia guest review
NiceGenuine Hotels.com guest review
"Appears recently updated, very clean, comfortable"
Very clean, comfortable, no smell as noted in other reviews, at least in our room, which appeared recently renovated. Pillow-top mattress was clean and comfortable. Continental breakfast was better than average. Good value for downtown Missoula.Genuine Expedia guest review
Spacious room with comfy beds. Room had a slight musty smell but cleared with having the door open for a while. Some breakfast items weren't very hot and they ran out of some items if you were there towards the end of it. Overall a great deal for the price after spending much more the previous night for less. Pool was clean.Genuine Hotels.com guest review
"Air conditioning not working properly"
The rooms main A/C unit was not working so the hotel had put a portable A/C unit in the room that did not work at all, did not sleep at all. The free breakfast made me throw up. The hotel staff were very friendly.Genuine Expedia guest review
Response by Red Lion Inn Missoula Please accept my sincerest apologies on behalf of our hotel. We appreciate you taking the time to post a review of your experiences at our property. We take your concerns seriously and the fact that your air conditioner did not work is disappointing. Your feedback is appreciated and we will make note of this situation to discuss with our team. Thank you for being a valued guest and we look forward to serving you in the future.
"Dirty and run down"
For $120 I don't expect 5 star amenities, but I do expect cleanliness. I found dirt on my pillowcase and someone else's short dark hairs in the shower (my hair is long and blonde so no mistake). When I brought this to the staff's attention they laughed it off and said there wasn't much they could do about it. It left me wondering what was on the dark […] carpet that wasn't visible. Needless to say, I would never stay here again. Read moreGenuine Expedia guest review
Response by Red Lion Inn Missoula We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding the lack of cleanliness in your guest room. I would like to assure you that this will be addressed accordingly with our housekeeping staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Dropping off daughter to University of Montana!"
The hotel has a great location, walking distance to downtown and a short drive to the university. The room was great, however we did not have hot water for showers. Breakfast was good, and overall the staff was friendly. The hot tub was not working and this was disappointing as part of the reason I chose this hotel was because it had an outdoor pool […] and a spa. Read moreGenuine Hotels.com guest review
"Not too shabby"
Stayed here for a fishing trip. It was hot out in Missoula and the AC was cranked up in the room when we showed up which is nice. Staff at desk were nice, informative, and efficient. The room was spacious and clean. Only complaint was that the tv was not a HD flat screen and that the shower had slightly low water pressure. The location was awesome with […] a Safeway next door and less than ten minutes walking distance to bars , breweries and fly fishing shops. Breakfast was average and the only complaint was that the paper coffee cups were way too small. A good hotel, maybe $15 per night over priced. Read moreGenuine Expedia guest review
"Close to downtown"
This hotel is a bit dated but was comfortable and had a great breakfast. It is right outside of downtown Missoula and close to the interstate.Genuine Expedia guest review
"Older and outdated"
Did expect more from a Red Lion faculty . Room had been "spot cleaned". A little elbow grease goes along way. Cleaned rooms myself at one time in my life and had a room I had cleaned back then been in the condition this one was in, I would have been redoing it. All in all however it gets an Okay rating. Just wont stay there again.Genuine Expedia guest review
"Nice hotel close to city centre"
I really liked this hotel as it had an outdoor pool and was a great benefit as weather was very hot. Also within easy walking distance to downtown. The price included a complimentary breakfast which was good and overall very good value for money.Genuine Expedia guest review
"Just OK for couple nights"
This hotel is built as a motel where the window is low and accessible from the outside. Overall everything is outdated. The room was OK for that type of establishment; however our room never has been cleaned after first night. The hotel was convenient to antiques malls and the shops on North Higgins, but next trip to Missoula we will stay somewhere […] else. Read moreGenuine Expedia guest review
Response by Red Lion Inn Missoula We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We take your concerns seriously and the fact that your room was not cleaned during your stay, is disappointing. Please be assured that this will be addressed with our housekeeping staff You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"needs attention- maintenance and cleaning"
it was the most expensive hotel we stayed on our trip and in the poorest condition. Not run down, just not maintained. We booked a total of 3 rooms and 2 had broken air conditioners. (I also heard other guests complaining of the same problem). The staff tried to be helpful but it did not solve the problem. One of the rooms had dog food on the carpet […] and the coffee pots in all 3 rooms had not been emptied of grounds or old coffee. The hot tub was also not clean or in a working condition and was roped off. I was disappointed that the actual lodgings were not better although the staff was helpful. The breakfast in the morning was good and kept fresh which was nice. Read moreGenuine Hotels.com guest review
Response by Red Lion Inn Missoula We appreciate you taking the time to share important feedback about our hotel. I apologize that the value for the price was not what you had hoped. With the lack of cleanliness and the air conditioning units not working, we certainly understand why that would have an effect on the quality of your stay. We value you as a guest and we are always looking for ways to enhance our guest experience. Thank you again for your feedback and we hope to have the opportunity to serve you again in the near future.
"close to downtown and easy to get to"
We basically just crashed after a concert and a night of partying downtown.Genuine Expedia guest review
"Would stay again"
The hotel was in a great location everything you could need was within walking distance.. Restaurants, Micro Brewery, Grocery Store... It had a nice out door pool with lots of sunshine all afternoon.. The one thing that the hotel could really use is some TLC..Genuine Hotels.com guest review
"not what i expected out of a red lion"
my stay was comfortable although the AC was inoperatable.... they had placed temporary AC units in the room in talking to other guests some of the other rooms the AC was broke as well.... other than that decent stayGenuine Hotels.com guest review
"Nice stay for quick visit to Missoula."
Hotel was convenient and good accomodation for our two day stay.Genuine Expedia guest review
It was a motel breakfast sucked it was right by train tracks room smelled bad never staying there again:(Genuine Expedia guest review
Response by Red Lion Inn Missoula We would like to apologize for any inconveniences you experienced during your stay. I would like to apologize for the condition of the hotel and that the breakfast was not very good. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
"red lion hotel"
Not even a 'nice' hotel. Property is in need of a major renovation - parking lot holely, building needs repairs, my room had a portable a/c unit in it - room had a musty odor and some furniture was stained - something I'd expect at Motel '6' or Super "8".Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We appreciate you taking the time to post a review of your various experiences while visiting our property. We apologize that the furniture in your guest room was stained and the hotel had a musty odor. This is something we will be looking into and following up with housekeeping staff on. Thank you for being a valued guest and we look forward to serving you again!
"red lion missoula"
This hotel is in sorry condition. Furniture stained, room had portable air conditioning unit, room had a 'musty' odor that didn't go away. Parking lot was in terrible condition - usable but cracked, potholes, etc. Wouldn't stay here again.Genuine Hotels.com guest review
Response by Red Lion Inn Missoula We appreciate you taking the time to post a review of your various experiences while visiting our property. We apologize that the furniture in your guest room was stained and the hotel had a musty odor. This is something we will be looking into and following up with housekeeping staff on. We will also address the issue with the parking lot as well. Thank you for being a valued guest and we look forward to serving you again!
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