Stayed for one night. Large rooms, comfortable bed. Found dirty flat sheet when I pulled covers off the bed. Overall, nice stay though.Genuine Hotels.com guest review
Our room was very comfortable and close to our event location. I'm glad I knew about the $19.00 parking ahead of time or it would've been a sticker shock. But other than that we would stay again!!Genuine Hotels.com guest review
"Needed to be in airport area"
Wonderful service and clean facilities. Rooms were a little dated, but maintained well! Would recommend and stay again. Although we never used pool and hot tub, they had handicap access!! Very nice if traveling with needs.Genuine Hotels.com guest review
"Perfect for a weekend getaway"
Staff was very helpful and friendly! Got a room with a pool view, which was worth the extra few dollars. Hotel bar was nice, and had some good drinks and appetizers. Casino M8trix is right across the street, which is always a fun spot as well. Rooms were spotless, smelled nice, and bed was VERY comfortable. Will definitely recommend, and plan to stay […] here again in the future. Read moreGenuine Hotels.com guest review
My family's vacation ended staying two nights at this hotel. Everything was great, comfortable clean room. Excellent breakfast that my family completely enjoyed, and the evening snacks was an added bonus. We will definitely be reserving our room for next year's trip, or hopefully sooner. *keep the cookies coming! :)Genuine Hotels.com guest review
"Nice but paying daily for parking??"
Beautiful and comfortable. The only issue is you have to pay for parking which I think is ridiculous. This would stop me from returning.Genuine Hotels.com guest review
"Hotel was great but paying for parking was not"
We enjoyed staying at this hotel but would not stay there again because of having to pay for parking!Genuine Hotels.com guest review
The hotel was fine. The parking was so expensive. The savings I made through hotels.com was offset by the cost of the parking.Genuine Hotels.com guest review
"Close to San Jose state"
Nice place to lay our heads for the night.between college visits. Booked this place because it allowed dogs. When we got there we were told there was an extra $50 charge for them. When I asked if the extra charge was stated on their site the woman at the desk said, " it's there. You just have to read the fine print. It's like if you asked for a room […] with a view. You have to know it will cost more." Then there was nowhere to really walk the dogs, just along the busy street beyond the hotel grounds. Warm chocolate cookies upon arrival were greatly appreciated. Read moreGenuine Hotels.com guest review
"Love Hilton hotels!"
Stayed here for a wedding, love the little touches like warm chocolate cookies during check in!! Overall hotel experience was great, the hotel's pretty quiet too which was nice. We had a 2 bedded queen room which was very spacious and a patio which was a nice surprise!Genuine Hotels.com guest review
Older and pricey. Big hotel lot of walking just to get to lobby. Staff was freindly. No refrigerator. Small water bottle was $2.50 :(Genuine Hotels.com guest review
It's always been a delight to stay at DOuble Tree properties. I'm a huge fan. A few small comments I would make.....1. when i checked in there was a trainee at the desk. Is was at first not willing to pull up my Hilton HOnors number to link to this stay. She had trouble finding it at first , then told me to call to do it. I insisted she look under my […] non-hyphated last name and she finally agreed and found the account. 2. this same trainee did not provide me with breakfast tickets. I had to call later to ask to confirm that breakfast was included and Eric (who was very kind) said to pick it up in the morning. 3. we over heard a customer having an arguement with a young man at the bell desk. It seemed the customer was very upset about the young man's attitude and words were exchangted. The customer went on to speak with a manager in that area, meanwhile I over heard the same young man telling another cowoker that this customer was ridiculous. I've worked in hospitality for years and I realize that everyone can't be pleased but a hotel worker should never speak badly about a customer in the presence of other customers. That was poorly handled. Read moreGenuine Hotels.com guest review
Extremely well run property all the way around. Perfect experience from the shuttle driver, front desk & maintenance.Genuine Hotels.com guest review
"Other Hotels are much much better"
Front Desk Staff & Hotel Policies are Horrible.Genuine Hotels.com guest review
Comfortable beds, beautiful room. The only reason it was not a perfect 5 is because there were no bath towels in the room and one of the keys did not work. Do wish the room had a refrigerator and cold milk for the delicious warm cookies. But all in all a very nice stay.Genuine Hotels.com guest review
"Convenient to SJC Airport and access to 101"
The stay is very nice but the parking charges are a bit high. The hotel is not located in a downtown area to be charging so much per night.Genuine Hotels.com guest review
We had reservations elsewhere. When we arrived there, it was not as advertised. My husband and I were just trying to have a nice night away from the kids. The clock was ticking. Double tree got us in right away. It wasn't exactly the romantic getaway we planned, but they had a pool with lounge chairs and a bar. We were happy. The place was perfectly […] lovely. And after all that, I ended up leaving my wedding rings! They went out of their way to calm me down and get me my rings. Great experience overall. Read moreGenuine Hotels.com guest review
"Nice, Clean Hotel - Rooms need updating"
Staff was great, check-in/check-out easy. The welcome cookies are the best. The main hotel areas are really nice. The queen beds were a must for our family, the room itself is pretty large compared to most. The room was clean, but could probably use a little updating as its starting to look tired. The A/C didn't cool the room very well and made it uncomfortable […] to sleep at night. There is an extra $19 parking fee which I didn't know about and we had problems going in and out of the parking lot with the ticket they gave us. We worked it out with staff and made sure there were no other extra parking fees. Read moreGenuine Hotels.com guest review
Always stay the night before I fly outGenuine Hotels.com guest review
The stay would have been better if there was a fridge in the room or at least a bigger ice bucket so I could chill my drinks. Other then that I had a nice stay. The heated pool was great and the kids had fun.Genuine Hotels.com guest review
"excellent customer service"
The stay was excellent, couldnt have asked for anything more. Yaya, the receptionist made sure our day was perfect.Genuine Hotels.com guest review
I had a great stay. Valet parking and standard parking were both at a cost. I found that a bit strange.Genuine Hotels.com guest review
Very nice hotel. Beds were good. Room was clean. Hotel staff was very nice. Didn't like the fact you have to pay for parking. Other than that had a nice stay.. They have a good breakfast . Would stay there again.Genuine Hotels.com guest review
Old hotel smell in the hallway, good size room, comfy beds, electricity didn't work in the bathroom, bathroom was Best Western/Motel 6-like. It was disappointing for a Hilton. 5 min from San Jose Airport w/ free shuttle a big plus!Genuine Hotels.com guest review
Disappointed hotel room did not come with fridge. Tub did not drain properly. Hotel had boiler issue. Unable to take shower on last day. Outrageous high rate for internet use.Genuine Hotels.com guest review
Large clean room, no complaints!Genuine Hotels.com guest review
"Home away from home"
Staff was so nice everyone was so helpful I locked myself out my room acouple times they accommodate me quick and easy all the staff u seem walking around were all nice and helpful especially valet I was a hassle coming in and out but they kept it accommodating everytimeGenuine Hotels.com guest review
great food at Spencers although alittle pricey. Room was comfortable with the exception of the previous guests hairs in my bathtub.Genuine Hotels.com guest review
Very good hotel to stayGenuine Hotels.com guest review
I stayed one night. The coffee maker in my room didn't work but the lady at the front desk really took great care of me. She totally resolved the issue and even bought me a cup, exactly like I wanted, and had it waiting for me at checkout. That was so wonderful. It is a great location for airport travel as the shuttle was prompt and quick to the SJC. […] I will stay again. Great value. Read moreGenuine Hotels.com guest review
This property has seen better days and is staffed by the dedicated incompetent.Genuine Hotels.com guest review
"Paid for a pool view"
All was well except I paid for a suite with pool view but got a view of a noisy freeway. Not pleasant when you pay top dollar with kids.Genuine Hotels.com guest review
"Nice hotel close to the airport"
Nice hotel, but I booked a room for 4 adults and 1 child. There were 2 queen beds, so I called for a roll-away and was told that it would be a fire hazard in my room with the 2 queen beds. Not really sure how they expected 5 people to sleep on beds for 4. Disappointed that in such a nice hotel, I would have problems with the basic things.Genuine Expedia guest review
Overall it was OK. I was disappointed that there was no refrigerator in the room which is pretty standard these days. It's nice not to have warm bottled water and a place to put medication if needed.Genuine Hotels.com guest review
Everything was perfect except some annoying guests,slamming and banging the doors with such force that shook the whole building since 5.30 am. I reported the incident,the receptionist regretted the unhappy event .Genuine Hotels.com guest review
Staff forwarded request for room with Internet to offsite tech support. Next guy who walked me to new room informed me that wifi only works well when not too many people are there. Guess I should not expect too much hi-tech in San jose.... Lousy room service food as well.Genuine Expedia guest review
"Nice Nice Nice"
This was my fourth time staying at this hotel and I'm always satisfied with the hotel as a whole. Rooms are comfy and spacious, as well as the beds. Hotel staff members are pleasant and helpful. :)Genuine Hotels.com guest review
"A nice little getaway"
I enjoyed staying at the Double Tree in San Jose. It was clear that even though the place is very nice, the room that I was in was about the least desirable of it's price range. The staff were all nice and courteous.Genuine Hotels.com guest review
Had great time here. The staff and hotel superb.Genuine Hotels.com guest review
"Easy access and comfortable"
LOVE the location of the hotel to the airport and freeway access. The hotel treats you with a cookie upon arrival (customary). Hotel staff was friendly and worked with me to change my room preference from 2 queen beds to 1 king sized bed. No noise could be heard from neighbors, walls were thick and room was clean. The only thing I can think of is be […] aware of the daily $19.00 per day for self-parking and $24.00 per day for valet parking for your personal or rental car vehicle (found this out once I arrived at the hotel). If the hotel was at a decent price again, I would consider staying again. Read moreGenuine Hotels.com guest review
"Nice hotel close to the airport with free shuttle."
Shuttle was at airport waiting when i arrived. Hotel staff was accommodating to my room needs. i would stay here again if i fly to San Jose and arrive at night.Genuine Expedia guest review
The hotel is in a convenient location very close to the airport. Overall, the facility is in reasonably good condition, however it is somewhat dated and needs refreshing. The rooms are clean and quite large. Free Internet access is appreciated. Parking is $19 dollars a day, which I think is an outrageous charge. It's an easy for the hotel to add on […] billing. There are few restaurants nearby, so if you don't want to eat in the hotel, be prepared to drive some distance in order to find acceptable food. Read moreGenuine Expedia guest review
Good Location and staff very professional. Just small details need improvement. Wall paper peeling and room wasn't clean. Papers on the floor.Genuine Hotels.com guest review
The room was very nice and very roomy, We were surprised by the fee for the parking and we were then charged for 2 cars, when we only had 1 car. They did reverse the fee for the 2nd car. We were also told by Hotels.com that we would be able to have a rollaway bed in our room, when we checked in we were told they would bring one up to our room. When […] it wasn't delivered we call to the front desk and were told it was a fire hazard and we couldn't have one. Read moreGenuine Hotels.com guest review
It was a great stay, the staff and accommodations were excellent.Genuine Hotels.com guest review
Was traveling for work, flying out of san jose, nothing could have been easier than this hotel. Large, clean room.Genuine Hotels.com guest review
"Nice hotel close to Airport"
Good condition. Nice staff. Good Memory. Close to the Airport.Genuine Expedia guest review
"Quiet hotel -- expensive restaurant choices"
Hotel is fine but in-hotel dinner choices are limited.Genuine Expedia guest review
"Always a great stay ..."
When I come to San Jose I make sure to stay with this hotel. They have great service and it's a good location. Rooms are very clean and very spacious.Genuine Hotels.com guest review
parking is very expensive to my opinion...Genuine Hotels.com guest review
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