The hotel staff is extremely friendly. They made me feel very comfortable.Genuine Hotels.com guest review
Overall greatGenuine Hotels.com guest review
We stayed here for two nights for my friend's wedding. The hotel was nice as compared to how it looks outside. Nice and clean and the staffs were friendly. The only thing I did not like was the parking fee. We had to pay for $19/night. Even when some of guests were stopping by, they had to pay some portion.Genuine Hotels.com guest review
Excellent. Staff was very helpful and friendly. We were pleased to find food service still available after arriving on a late evening flight. Room was spacious and immaculate. Would definitely stay there again.Genuine Hotels.com guest review
"Not fabulous, but will do in a pinch."
The hotel was just okay. My bathroom door had wood that was peeling off and looked damaged. It just had a general "dated" feel and was in need of a remodel, in my opinion. Hotel restaurants were overpriced and food was just okay.Genuine Hotels.com guest review
Very good for the money.Genuine Hotels.com guest review
This is a massive hotel near the San Jose Airport. The staff were great and offered a warm cookie upon arrival. The only downside was a false fire alarm that went off in the middle of the night; word was that it was an upset electrician. Parking is not free and they do offer valet service.Genuine Hotels.com guest review
"was ok need a breakfast"
was very confortable the none contenetal breakfast was a missGenuine Hotels.com guest review
Heating system did work in my room.. I had to change rooms 3 timesGenuine Hotels.com guest review
Very short due to layover. Beautiful, comfortable and great staff!Genuine Hotels.com guest review
"San Jose break"
Overnight on return from Hawaii before joining family in CA. Very comfortable. Excellent breakfast bar.Genuine Hotels.com guest review
One of our favorite places to stay!Genuine Hotels.com guest review
was great. The staff is super nice and co-operative. Balcony with beautiful scenery do makes much difference and gives you fresh look.Genuine Hotels.com guest review
Nice timeGenuine Hotels.com guest review
Striking workers out front yelling at arriving guests along with making noise with horns and whistles. If I knew this, I never would have stayed. $20 a day to park, ridiculous. They don't make enough off room fees, parking should be free.Genuine Hotels.com guest review
"Close to airport"
Perfect for flying out of San Jose airport.Genuine Hotels.com guest review
We stayed here during a recent holiday trip up to San Jose. The hotel is perfect. The staff was very courteous and took care of everything we needed - Sarah was awesome. The rooms are clean and the hotel itself is very roomy. Despite the close proximity to the airport there was literally zero noise to be heard. The surrounding business district makes […] for a very safe surrounding and there's even a decent sports bar across the street. We stay in a lot of hotels and I highly recommend this one. Read moreGenuine Hotels.com guest review
"over rated and priced"
The booking from hotel.com wont give you complementary breakfast. You have to pay $20 for breakfast and another $20 for parkingGenuine Hotels.com guest review
"business trip that went well"
a pleasent stayGenuine Hotels.com guest review
"Loved it, would definitely stay there again"
The staff was very friendly, and the facility was clean. Great fitness centerGenuine Hotels.com guest review
All was great except for outside Parking Valet--not helpfulGenuine Hotels.com guest review
Wish there have frige.Genuine Hotels.com guest review
"Couldn't sleep because of the car horns outside!"
Not bad. However, there where car horns blaring all day and all night for two nights in a row! Worst sleep I've ever "tried" to have in a hotel. I woke up both mornings with a bad headache. I do not plan on going back for this reason.Genuine Hotels.com guest review
"Great, Except for parking"
Overall I enjoyed my stay. The parking situation sucked unless you paid extra for valet. Charged for self parking, which is expected, but the paying situation was ridiculous. I specifly asked them not to charge the parking to my credit card and that i wanted to pay cash. They informed me I could only pay at a machine. When i tried to pay it ate my ticket, […] but then the valet guy me another one, and when I tried to leave the ticket booth was trying to charge me. So every time I wanted to leave or enter the parking lot i had to call to the valet to open the gate for me. They ended up charging my card for the parking anyway. Wouldn't remove the charge during check out. Read moreGenuine Hotels.com guest review
"Bad experience? They don't care."
I booked hotel for one night to prepare for a certification exam the next day. There was a faint smell of raw sewage in the room so I had to open the window to air it out. The night of arrival was quiet and I was able to study but the next morning, there was someone picketing outside facing my room on the sidewalk and was blowing on some sort of horn […] that sounded like a really loud car horn and he was doing it repeatedly which prevented me from being able to study. I called front desk and they said they couldn't really do anything about it so my boyfriend walked to the picketer to ask if he could refrain from blowing the horn. The picketer refused and said he had a right to do it. A call from another hotel staff ending up her saying she brought my issues (the picketer and the smell) to her manager and relayed to me that the hotel wasn't going to do anything about my complaints. There's a card in the room that read something to the effect of "If you're not satisfied with your stay, tell us and we'll make it right". I took that card with me when checking out and spoke to someone else about how dissatisfied I was. I had to go to take my exam but gave him my phone number to call me as he said he was going to check into it. I never got a phone call back. Read moreGenuine Hotels.com guest review
We love the hotel. Best heated pool in the valleyGenuine Hotels.com guest review
Very nice Hotel. The front desk lady that checked us in was very accommodating, and very kind. the hotel is not in attractive area, but very modern and very helpful staff,specially in breakfast staff was very helpful helping my father with selecting items as we woke up late and almost did not make it in time. overall our experience was great, and relaxing. […] Thank you DoubleTree! Read moreGenuine Hotels.com guest review
Was a great stay, we were down for the Oprah "The Life you Want" tour. Great location, very clean, comfortable, and quiet, which was great since we are so close to the airport! Would recommend! Great shopping, SAP center within 3 miles and the airport down the street.Genuine Hotels.com guest review
"Decent stay and loved the welcoming cookie"
Overall I enjoyed my stay at Doubletree Hilton San Jose. The room was adequate and I enjoyed the balcony. I hallways had a foul odor.Genuine Hotels.com guest review
"Better Than Average"
Very comfortable stay and close to the airport. They charge for overnight parking and internet access. We forgot our toothpaste and the front desk provided us with guest toothpaste.Genuine Hotels.com guest review
Found a cockroach in the room. Foe the price you would think rooms would be bettwr kept. The bathroom had cracked ceiling and the comforter had stains on it.Genuine Hotels.com guest review
i do not like the fact that i had to pay $20.00 for parking all night. i stayed in this hotel thinking i could save but if i have to pay parking i could have just check in a hotel that is convenient and even though slightly high in price.This hotel is old,i though if im staying at hilton,it would be clean but as soon as you get out of the elevator you […] can already smell the old carpet.carpets in hallway and rooms needs to be changed and replaced!! Read moreGenuine Hotels.com guest review
we booked executive rooms at $30.00 more than regular rates because It has a nice separate shower but instead it is just a higher floor ( which I dont think its important ) and the receptionist was not very pleasantGenuine Hotels.com guest review
The rooms are spacious and very clean, beds are extremly comfortable and hospitality was fabulousGenuine Hotels.com guest review
No dining options near the hotel. Hotel food was terribly expensive. Lunch $40+. Dinner $80+ Lunch was pizza (similar to frozen type you would buy at grocery store)Genuine Expedia guest review
This was the WORST hotel ive ever stayed at. The carpet had mold, the ceiling had holes, ive never stayed in such a gross place. This was the biggest waste of money.Genuine Hotels.com guest review
I have stayed at the Doubletree San Jose near the airport or more than a few occasions. I will however no longer follow this trend. The last visit prior to my most recent I failed to fill out a well warranted questionnaire. This time I hope some word gets out to the experienced traveler. More than just a few inebriated personnel, and some were underage […] based on their own admission as they shouted various expletives while slamming doors and running up and down the hallway from 02:00-06:00 hrs. Security, although finally called, did little to quell the situation.....talked briefly then left....then shouting and door slamming resumed again....yet no one was instructed to leave the hotel....and security did not return. One would at least expect to get a good night's rest....not 30-45 minutes at a time due to drunks running around. Read moreGenuine Expedia guest review
Hotel itself was great. The service from the Bell Men was terrible. Not very helpful at all.Genuine Expedia guest review
"San Jose airport"
Guest service at front desk was excellent!Genuine Hotels.com guest review
Great location, near airport, good staff and clean room. Great stay!Genuine Expedia guest review
"goof hotel for 136 $ per night."
Very close to shoreline amphitheather 15 min drive. Right next door to a dennys. Not overpopulated. 4/5 stars.Genuine Hotels.com guest review
"Not at all what we expected..."
The rooms were very dated, it was like being in 1989, there were scuffs all over the walls, our door didn't latch very well and there were parts of the ceiling that needed fixing. The bed was somewhat comfortable but didn't sleep well due to the fact that when a neighbor would close their door ours would shake. The woman at the front desk was not very […] friendly and the phone lines had been down all morning so we got lost and she was not apologetic. I would not stay here again, and what they display in the pictures is not at all what I was thinking. Read moreGenuine Hotels.com guest review
Didn't like the fact that we had to pay for parking while staying in an extravagant hotelGenuine Expedia guest review
"Awesome quiet hotel"
Definitely will stay here again. Great location hands down.Genuine Expedia guest review
"Great hotel if you're going to Levi's Stadium!"
Clean rooms. Friendly staff. Within walking distance to the light rail. It will take you straight to Levi's Stadium.Genuine Hotels.com guest review
"close to all must-see sights"
It was convenient to see downtown San Jose.Genuine Hotels.com guest review
"Nice close to Levi stadium"
It was nice to stay there it was convient and close to Levi StadiumGenuine Expedia guest review
"Clean and comfortable!"
Room was clean, beds were comfortable. Had easy quick access to the airport. Would have liked it to be a little closer to downtown area, but overall great stay!Genuine Hotels.com guest review
Hotel was clean, the staff was friendly, great location.Genuine Expedia guest review
Didn't like the fact I had to pay for parking fee that's bs especially if you have a room thereGenuine Hotels.com guest review
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