All was great except for outside Parking Valet--not helpfulGenuine Hotels.com guest review
Wish there have frige.Genuine Hotels.com guest review
"Couldn't sleep because of the car horns outside!"
Not bad. However, there where car horns blaring all day and all night for two nights in a row! Worst sleep I've ever "tried" to have in a hotel. I woke up both mornings with a bad headache. I do not plan on going back for this reason.Genuine Hotels.com guest review
"Great, Except for parking"
Overall I enjoyed my stay. The parking situation sucked unless you paid extra for valet. Charged for self parking, which is expected, but the paying situation was ridiculous. I specifly asked them not to charge the parking to my credit card and that i wanted to pay cash. They informed me I could only pay at a machine. When i tried to pay it ate my ticket, […] but then the valet guy me another one, and when I tried to leave the ticket booth was trying to charge me. So every time I wanted to leave or enter the parking lot i had to call to the valet to open the gate for me. They ended up charging my card for the parking anyway. Wouldn't remove the charge during check out. Read moreGenuine Hotels.com guest review
"Bad experience? They don't care."
I booked hotel for one night to prepare for a certification exam the next day. There was a faint smell of raw sewage in the room so I had to open the window to air it out. The night of arrival was quiet and I was able to study but the next morning, there was someone picketing outside facing my room on the sidewalk and was blowing on some sort of horn […] that sounded like a really loud car horn and he was doing it repeatedly which prevented me from being able to study. I called front desk and they said they couldn't really do anything about it so my boyfriend walked to the picketer to ask if he could refrain from blowing the horn. The picketer refused and said he had a right to do it. A call from another hotel staff ending up her saying she brought my issues (the picketer and the smell) to her manager and relayed to me that the hotel wasn't going to do anything about my complaints. There's a card in the room that read something to the effect of "If you're not satisfied with your stay, tell us and we'll make it right". I took that card with me when checking out and spoke to someone else about how dissatisfied I was. I had to go to take my exam but gave him my phone number to call me as he said he was going to check into it. I never got a phone call back. Read moreGenuine Hotels.com guest review
We love the hotel. Best heated pool in the valleyGenuine Hotels.com guest review
Very nice Hotel. The front desk lady that checked us in was very accommodating, and very kind. the hotel is not in attractive area, but very modern and very helpful staff,specially in breakfast staff was very helpful helping my father with selecting items as we woke up late and almost did not make it in time. overall our experience was great, and relaxing. […] Thank you DoubleTree! Read moreGenuine Hotels.com guest review
Was a great stay, we were down for the Oprah "The Life you Want" tour. Great location, very clean, comfortable, and quiet, which was great since we are so close to the airport! Would recommend! Great shopping, SAP center within 3 miles and the airport down the street.Genuine Hotels.com guest review
"Decent stay and loved the welcoming cookie"
Overall I enjoyed my stay at Doubletree Hilton San Jose. The room was adequate and I enjoyed the balcony. I hallways had a foul odor.Genuine Hotels.com guest review
"Better Than Average"
Very comfortable stay and close to the airport. They charge for overnight parking and internet access. We forgot our toothpaste and the front desk provided us with guest toothpaste.Genuine Hotels.com guest review
Found a cockroach in the room. Foe the price you would think rooms would be bettwr kept. The bathroom had cracked ceiling and the comforter had stains on it.Genuine Hotels.com guest review
i do not like the fact that i had to pay $20.00 for parking all night. i stayed in this hotel thinking i could save but if i have to pay parking i could have just check in a hotel that is convenient and even though slightly high in price.This hotel is old,i though if im staying at hilton,it would be clean but as soon as you get out of the elevator you […] can already smell the old carpet.carpets in hallway and rooms needs to be changed and replaced!! Read moreGenuine Hotels.com guest review
we booked executive rooms at $30.00 more than regular rates because It has a nice separate shower but instead it is just a higher floor ( which I dont think its important ) and the receptionist was not very pleasantGenuine Hotels.com guest review
The rooms are spacious and very clean, beds are extremly comfortable and hospitality was fabulousGenuine Hotels.com guest review
This was the WORST hotel ive ever stayed at. The carpet had mold, the ceiling had holes, ive never stayed in such a gross place. This was the biggest waste of money.Genuine Hotels.com guest review
"San Jose airport"
Guest service at front desk was excellent!Genuine Hotels.com guest review
"goof hotel for 136 $ per night."
Very close to shoreline amphitheather 15 min drive. Right next door to a dennys. Not overpopulated. 4/5 stars.Genuine Hotels.com guest review
"Not at all what we expected..."
The rooms were very dated, it was like being in 1989, there were scuffs all over the walls, our door didn't latch very well and there were parts of the ceiling that needed fixing. The bed was somewhat comfortable but didn't sleep well due to the fact that when a neighbor would close their door ours would shake. The woman at the front desk was not very […] friendly and the phone lines had been down all morning so we got lost and she was not apologetic. I would not stay here again, and what they display in the pictures is not at all what I was thinking. Read moreGenuine Hotels.com guest review
"Great hotel if you're going to Levi's Stadium!"
Clean rooms. Friendly staff. Within walking distance to the light rail. It will take you straight to Levi's Stadium.Genuine Hotels.com guest review
"close to all must-see sights"
It was convenient to see downtown San Jose.Genuine Hotels.com guest review
"Clean and comfortable!"
Room was clean, beds were comfortable. Had easy quick access to the airport. Would have liked it to be a little closer to downtown area, but overall great stay!Genuine Hotels.com guest review
Didn't like the fact I had to pay for parking fee that's bs especially if you have a room thereGenuine Hotels.com guest review
"Night away with a great stay"
As always there the best best rooms best service best breakfast. Hands down I have no worries coming here.Genuine Hotels.com guest review
Great sushi bar, open late for those of us arriving late. Very helpful staff for directions to gas station, airport, etc.Genuine Hotels.com guest review
"Its a good place to stay"
The one thing I love about Doubletree hotels are the cookies. The hotel was clean which is always nice and the rooms are comfortable. I will stay at this hotel if I am in the area.Genuine Expedia guest review
"Friday Night Concert Stay"
Everything was great. Every employee from the valet to the concierge made us feel special and well taken cared for. ThanksGenuine Expedia guest review
"$60 room for much higher price."
Hotel was nice, location was perfect for us, but... I've stayed in cheap rooms that were just as nice and had all the same amenities. It may have been a few square feet bigger than the cheaper rooms but what do I need empty space for? The free wi-fi was a nice touch but the signal was so weak that it was barely usable and only on one side of the room. […] The bed was just as uncomfortable as budget rooms. I really expected more from a Hilton and especially for the price. Read moreGenuine Hotels.com guest review
Stayed for one night. Large rooms, comfortable bed. Found dirty flat sheet when I pulled covers off the bed. Overall, nice stay though.Genuine Hotels.com guest review
Our room was very comfortable and close to our event location. I'm glad I knew about the $19.00 parking ahead of time or it would've been a sticker shock. But other than that we would stay again!!Genuine Hotels.com guest review
"Needed to be in airport area"
Wonderful service and clean facilities. Rooms were a little dated, but maintained well! Would recommend and stay again. Although we never used pool and hot tub, they had handicap access!! Very nice if traveling with needs.Genuine Hotels.com guest review
"Perfect for a weekend getaway"
Staff was very helpful and friendly! Got a room with a pool view, which was worth the extra few dollars. Hotel bar was nice, and had some good drinks and appetizers. Casino M8trix is right across the street, which is always a fun spot as well. Rooms were spotless, smelled nice, and bed was VERY comfortable. Will definitely recommend, and plan to stay […] here again in the future. Read moreGenuine Hotels.com guest review
My family's vacation ended staying two nights at this hotel. Everything was great, comfortable clean room. Excellent breakfast that my family completely enjoyed, and the evening snacks was an added bonus. We will definitely be reserving our room for next year's trip, or hopefully sooner. *keep the cookies coming! :)Genuine Hotels.com guest review
"Nice but paying daily for parking??"
Beautiful and comfortable. The only issue is you have to pay for parking which I think is ridiculous. This would stop me from returning.Genuine Hotels.com guest review
"Close to the airport!"
The hotel was just a few minutes from the airport. Very short wait for the hotel shuttle. Efficient and friendly front desk. Room was typical hotel room, but large, clean and beds were comfortable. A good business hotel. Lunch in the bar was xlnt and not too pricey. Dinner in the steak house was very good and very pricey. Service was xlnt! Should I […] return to San Jose and wanted to be close to the airport. I would stay there again. Read moreGenuine Expedia guest review
"Hotel was great but paying for parking was not"
We enjoyed staying at this hotel but would not stay there again because of having to pay for parking!Genuine Hotels.com guest review
The hotel was fine. The parking was so expensive. The savings I made through hotels.com was offset by the cost of the parking.Genuine Hotels.com guest review
"Nice hotel, good deal"
It was a nice hotel and close to downtown. It was right across the street from M8trix Casino and in a clean area. The bed was so comfortable and the sheets were bright white and really nice. The hall by the elevator on the 8th floor was a little smelly, but the room was fine. I would go there again because it was a good deal and a pleasant experien […] ce. Read moreGenuine Expedia guest review
"Convienently located close to the airport."
This hotel is conveniently located close to the airport. The room itself was comfortable, the beds were cozy, but there were a few things that made us think we wouldn't visit here again. When taking a shower it isn't fun to have the water level reach your ankles and stay there for the duration of your shower. Also, why would you put the minifridge/microwave […] right at the end of the bed? Oh, I know, so you're kid can trip on it in the middle of the night and almost break his ankle. Probably better places to put it. Read moreGenuine Expedia guest review
"Close to San Jose state"
Nice place to lay our heads for the night.between college visits. Booked this place because it allowed dogs. When we got there we were told there was an extra $50 charge for them. When I asked if the extra charge was stated on their site the woman at the desk said, " it's there. You just have to read the fine print. It's like if you asked for a room […] with a view. You have to know it will cost more." Then there was nowhere to really walk the dogs, just along the busy street beyond the hotel grounds. Warm chocolate cookies upon arrival were greatly appreciated. Read moreGenuine Hotels.com guest review
Noisy A/C fan kept me awake. No hot water one morning. Everything seemed really dated. Crazy expensive parking.Genuine Expedia guest review
"Love Hilton hotels!"
Stayed here for a wedding, love the little touches like warm chocolate cookies during check in!! Overall hotel experience was great, the hotel's pretty quiet too which was nice. We had a 2 bedded queen room which was very spacious and a patio which was a nice surprise!Genuine Hotels.com guest review
Older and pricey. Big hotel lot of walking just to get to lobby. Staff was freindly. No refrigerator. Small water bottle was $2.50 :(Genuine Hotels.com guest review
We were there this last weekend. Everything was great. However I do think they can upgrade their bathrooms. Our toilet backed up while we were out for the day and when we came back we had to switch rooms. Pack everything to love and than unpack. Other than that everything else is just fine.Genuine Expedia guest review
"Mediocre Costumer Service"
I stayed at this hotel because my friends and I were trying to have a relaxing weekend. Most of us have kids and a lot of responsibilities at home and work. Our stay at the hotel was far from being relaxing, it almost felt like the employees at the hotel were trying really hard to make our stay miserable and uncomfortable. The rooms were nice, clean […] and comfortable. We also enjoyed taking the sun by the swimming pool and hot tub. I had very high expectations when booking this hotel, however, the staff still has a lot to learn about treating the costumers in a respectful and attentive way. Read moreGenuine Expedia guest review
It's always been a delight to stay at DOuble Tree properties. I'm a huge fan. A few small comments I would make.....1. when i checked in there was a trainee at the desk. Is was at first not willing to pull up my Hilton HOnors number to link to this stay. She had trouble finding it at first , then told me to call to do it. I insisted she look under my […] non-hyphated last name and she finally agreed and found the account. 2. this same trainee did not provide me with breakfast tickets. I had to call later to ask to confirm that breakfast was included and Eric (who was very kind) said to pick it up in the morning. 3. we over heard a customer having an arguement with a young man at the bell desk. It seemed the customer was very upset about the young man's attitude and words were exchangted. The customer went on to speak with a manager in that area, meanwhile I over heard the same young man telling another cowoker that this customer was ridiculous. I've worked in hospitality for years and I realize that everyone can't be pleased but a hotel worker should never speak badly about a customer in the presence of other customers. That was poorly handled. Read moreGenuine Hotels.com guest review
Extremely well run property all the way around. Perfect experience from the shuttle driver, front desk & maintenance.Genuine Hotels.com guest review
"Other Hotels are much much better"
Front Desk Staff & Hotel Policies are Horrible.Genuine Hotels.com guest review
Comfortable beds, beautiful room. The only reason it was not a perfect 5 is because there were no bath towels in the room and one of the keys did not work. Do wish the room had a refrigerator and cold milk for the delicious warm cookies. But all in all a very nice stay.Genuine Hotels.com guest review
"Convenient to SJC Airport and access to 101"
The stay is very nice but the parking charges are a bit high. The hotel is not located in a downtown area to be charging so much per night.Genuine Hotels.com guest review
We had reservations elsewhere. When we arrived there, it was not as advertised. My husband and I were just trying to have a nice night away from the kids. The clock was ticking. Double tree got us in right away. It wasn't exactly the romantic getaway we planned, but they had a pool with lounge chairs and a bar. We were happy. The place was perfectly […] lovely. And after all that, I ended up leaving my wedding rings! They went out of their way to calm me down and get me my rings. Great experience overall. Read moreGenuine Hotels.com guest review
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