The stay would have been better if there was a fridge in the room or at least a bigger ice bucket so I could chill my drinks. Other then that I had a nice stay. The heated pool was great and the kids had fun.Genuine Hotels.com guest review
"excellent customer service"
The stay was excellent, couldnt have asked for anything more. Yaya, the receptionist made sure our day was perfect.Genuine Hotels.com guest review
I had a great stay. Valet parking and standard parking were both at a cost. I found that a bit strange.Genuine Hotels.com guest review
"not what I come to expect from a double tree"
Staff was short and not helpful. the faciliites are not kid friendly. Food is inferior and too expensive, not a good selection. The only good thing was the cookies.Genuine Expedia guest review
Last minute stay.. Many hotels in the area .. The cookies get me every time ;)Genuine Expedia guest review
Very nice hotel. Beds were good. Room was clean. Hotel staff was very nice. Didn't like the fact you have to pay for parking. Other than that had a nice stay.. They have a good breakfast . Would stay there again.Genuine Hotels.com guest review
Old hotel smell in the hallway, good size room, comfy beds, electricity didn't work in the bathroom, bathroom was Best Western/Motel 6-like. It was disappointing for a Hilton. 5 min from San Jose Airport w/ free shuttle a big plus!Genuine Hotels.com guest review
"OK hotel close to the city."
Hotel seems a little old and run down. Rooms are big. Didn't like the fact that self parking cost $20 when you are not in a big city. It is in a convenient location. Didn't try the pool.Genuine Expedia guest review
Disappointed hotel room did not come with fridge. Tub did not drain properly. Hotel had boiler issue. Unable to take shower on last day. Outrageous high rate for internet use.Genuine Hotels.com guest review
Large clean room, no complaints!Genuine Hotels.com guest review
room not omfortable thermostat does not work well Asked for a wake up call did not get itGenuine Expedia guest review
"Decent upscale hotel - but lots of fees"
The rooms are indeed clean and generally in good condition (my AC had to be repaired on the 1st day, however). However, one does get tired of all of the fees. For example, parking is $19/day (for self parking), internet access is $10/day (unless you select a room with it), they put bottled water in your room that costs you $2.50 if you drink it, etc. One […] should also note that the hotel is right next to a freeway. However, in rooms over looking the freeway, you dont readily hear it. Read moreGenuine Expedia guest review
"Home away from home"
Staff was so nice everyone was so helpful I locked myself out my room acouple times they accommodate me quick and easy all the staff u seem walking around were all nice and helpful especially valet I was a hassle coming in and out but they kept it accommodating everytimeGenuine Hotels.com guest review
great food at Spencers although alittle pricey. Room was comfortable with the exception of the previous guests hairs in my bathtub.Genuine Hotels.com guest review
Very good hotel to stayGenuine Hotels.com guest review
I stayed one night. The coffee maker in my room didn't work but the lady at the front desk really took great care of me. She totally resolved the issue and even bought me a cup, exactly like I wanted, and had it waiting for me at checkout. That was so wonderful. It is a great location for airport travel as the shuttle was prompt and quick to the SJC. […] I will stay again. Great value. Read moreGenuine Hotels.com guest review
This property has seen better days and is staffed by the dedicated incompetent.Genuine Hotels.com guest review
"Paid for a pool view"
All was well except I paid for a suite with pool view but got a view of a noisy freeway. Not pleasant when you pay top dollar with kids.Genuine Hotels.com guest review
"Nice hotel close to the airport"
Nice hotel, but I booked a room for 4 adults and 1 child. There were 2 queen beds, so I called for a roll-away and was told that it would be a fire hazard in my room with the 2 queen beds. Not really sure how they expected 5 people to sleep on beds for 4. Disappointed that in such a nice hotel, I would have problems with the basic things.Genuine Expedia guest review
Overall it was OK. I was disappointed that there was no refrigerator in the room which is pretty standard these days. It's nice not to have warm bottled water and a place to put medication if needed.Genuine Hotels.com guest review
Everything was perfect except some annoying guests,slamming and banging the doors with such force that shook the whole building since 5.30 am. I reported the incident,the receptionist regretted the unhappy event .Genuine Hotels.com guest review
Staff forwarded request for room with Internet to offsite tech support. Next guy who walked me to new room informed me that wifi only works well when not too many people are there. Guess I should not expect too much hi-tech in San jose.... Lousy room service food as well.Genuine Expedia guest review
"Nice Nice Nice"
This was my fourth time staying at this hotel and I'm always satisfied with the hotel as a whole. Rooms are comfy and spacious, as well as the beds. Hotel staff members are pleasant and helpful. :)Genuine Hotels.com guest review
"A nice little getaway"
I enjoyed staying at the Double Tree in San Jose. It was clear that even though the place is very nice, the room that I was in was about the least desirable of it's price range. The staff were all nice and courteous.Genuine Hotels.com guest review
Had great time here. The staff and hotel superb.Genuine Hotels.com guest review
"Easy access and comfortable"
LOVE the location of the hotel to the airport and freeway access. The hotel treats you with a cookie upon arrival (customary). Hotel staff was friendly and worked with me to change my room preference from 2 queen beds to 1 king sized bed. No noise could be heard from neighbors, walls were thick and room was clean. The only thing I can think of is be […] aware of the daily $19.00 per day for self-parking and $24.00 per day for valet parking for your personal or rental car vehicle (found this out once I arrived at the hotel). If the hotel was at a decent price again, I would consider staying again. Read moreGenuine Hotels.com guest review
"Nice hotel close to the airport with free shuttle."
Shuttle was at airport waiting when i arrived. Hotel staff was accommodating to my room needs. i would stay here again if i fly to San Jose and arrive at night.Genuine Expedia guest review
The hotel is in a convenient location very close to the airport. Overall, the facility is in reasonably good condition, however it is somewhat dated and needs refreshing. The rooms are clean and quite large. Free Internet access is appreciated. Parking is $19 dollars a day, which I think is an outrageous charge. It's an easy for the hotel to add on […] billing. There are few restaurants nearby, so if you don't want to eat in the hotel, be prepared to drive some distance in order to find acceptable food. Read moreGenuine Expedia guest review
Good Location and staff very professional. Just small details need improvement. Wall paper peeling and room wasn't clean. Papers on the floor.Genuine Hotels.com guest review
The room was very nice and very roomy, We were surprised by the fee for the parking and we were then charged for 2 cars, when we only had 1 car. They did reverse the fee for the 2nd car. We were also told by Hotels.com that we would be able to have a rollaway bed in our room, when we checked in we were told they would bring one up to our room. When […] it wasn't delivered we call to the front desk and were told it was a fire hazard and we couldn't have one. Read moreGenuine Hotels.com guest review
It was a great stay, the staff and accommodations were excellent.Genuine Hotels.com guest review
Was traveling for work, flying out of san jose, nothing could have been easier than this hotel. Large, clean room.Genuine Hotels.com guest review
"Nice hotel close to Airport"
Good condition. Nice staff. Good Memory. Close to the Airport.Genuine Expedia guest review
"Quiet hotel -- expensive restaurant choices"
Hotel is fine but in-hotel dinner choices are limited.Genuine Expedia guest review
"Always a great stay ..."
When I come to San Jose I make sure to stay with this hotel. They have great service and it's a good location. Rooms are very clean and very spacious.Genuine Hotels.com guest review
parking is very expensive to my opinion...Genuine Hotels.com guest review
"I love the Doubletree"
Service was very prompt and extremely friendly. They were very helpful! I would stay here again!Genuine Hotels.com guest review
This was a beautiful place. It was missing a fridge though. Nice lounge and starbucks. So near the airport, make sure you rent a car!Genuine Hotels.com guest review
Nothing special about this hotel. Convenience is the best feature. Its clean with comfortable beds.Genuine Expedia guest review
Staff were very good. Your staff's service was the best that I have ever experienced, helpful and polite.Genuine Hotels.com guest review
"Close to the airport is the only redeeming factor"
We stayed here prior to any early flight out of SJC so that we could go ahead and return our rental car and catch the airport shuttle early in the morning. We had a very busy week so we just wanted to relax in the hotel room, order in food, and watch a movie. Issue #1: When we tried to order the movie it wouldn't work, so we called the front desk for […] help. A technician was supposed to come to the room to help, but have 1.5 hours no one showed up. We called again and someone finally came up but the problem was still not resolved. After another 1.5 hours of the tech coming in and out of the room, we were finally able to watch the movie. Due to the hassle, we were not supposed to be charged for the movie, but of course they tried to slip it in. Issue #2: The air conditioner did not work in the room. But due to the hassle and time with the getting the movie straightened out, we did not complain. Luckily it was comfortable enough outside so we just opened the patio door and ran the fan. Issue #3: There was a large delay in adjusting the shower temperature. So you'll need to be careful in adjusting the temperature especially with kids, as you could scald yourself very easily. Read moreGenuine Expedia guest review
"very clean and comfy"
Loved the beds and the movie choices. Very comfortable.Genuine Hotels.com guest review
Even though I was there for a conference and paid the conference rate, the hotel refused to give me breakfast coupons which all the other attendees received. Their reason? Because I booked through expedia. Lame!Genuine Expedia guest review
"Nice hotel for a short getaway."
The hotel was nice. I like that there was a bar and restaurants so I didn't have to leave. Staff was very friendly. I wish my room was cleaner. All of the cups were dirty and I had to ask for soap and shampoo. The shower took a while to get warm and shower head sprayed everywhere you didn't want it to. Other than that it was a good experience.Genuine Expedia guest review
"Great rooms, poor food"
The room was large and comfortable. Nice bathroom, comfortable bed, plenty of pillows. The facility was clean as were the rooms. But, the "steak house" in the hotel was not good, the bar area had a terrible menu, and the store in the lobby (which is a great idea) was way overpriced ($30 for a 1/2 bottle of wine). I would stay here again and just plan […] to eat elsewhere. Read moreGenuine Hotels.com guest review
"Nothing special, OK for airport layover."
Hotel seemed great based upon lobby and services, however, they were fully booked upon our arrival and we were given a handicapped accessible room with one King bed instead of the the two queen beds we requested. A/C unit had a loud rattle and the morning shower was cold which was probably due to faulty scald gaurd/faucet in the shower as the sink had […] plenty of hot water. I'm sure management would have relocated us to another room had we stayed for more than one night, however, we were only there briefly due to an overnight flight layover, so our options were limited. Read moreGenuine Expedia guest review
"close to airport, nice."
Overall good, there was a water outage in San Jose during my stay.Genuine Expedia guest review
"close to San Jose airport"
Location is really close to airport and shuttle service was great. Hotel was just OK. Had a good, expensive dinner in the hotel restaurant. Had an early flight the next morning and the hotel was fine for my needs.Genuine Hotels.com guest review
"Mediocre hotel but pricey"
Hotel building is way to old. Facilities and In-Room decorations are out of date as well. In fact, you can tell this hotel is converted from old apartment building.Genuine Expedia guest review
"Close to downtown sj"
$19/day for parking or you can valet for a little bit more. Service was friendly. Room was spacious n clean. Parts of the bathroom Seem outdated. The door lock didn't work so I had to use the door latch lock. Wouldn't mind staying there again if the price was right.Genuine Expedia guest review
Response by DoubleTree by Hilton San Jose Dear Guest, Thank you for taking the time to review our hotel. We understand these take time and we appreciate yours. We are pleased to see you enjoyed your stay with us. We strive to provide great service and clean accomodations, and it looks as if we did just that. We are sorry to hear the lock on your door did not work, i'll forward your review to our Director of Property Operations to ensure this issue is fixed ASAP. Again, thank you for the review and we look forward to seeing you again in the near future. Sincerely, DoubleTree by Hilton San Jose
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