"Nice hotel for a short getaway."
The hotel was nice. I like that there was a bar and restaurants so I didn't have to leave. Staff was very friendly. I wish my room was cleaner. All of the cups were dirty and I had to ask for soap and shampoo. The shower took a while to get warm and shower head sprayed everywhere you didn't want it to. Other than that it was a good experience.Genuine Expedia guest review
"Great rooms, poor food"
The room was large and comfortable. Nice bathroom, comfortable bed, plenty of pillows. The facility was clean as were the rooms. But, the "steak house" in the hotel was not good, the bar area had a terrible menu, and the store in the lobby (which is a great idea) was way overpriced ($30 for a 1/2 bottle of wine). I would stay here again and just plan […] to eat elsewhere. Read moreGenuine Hotels.com guest review
"Nothing special, OK for airport layover."
Hotel seemed great based upon lobby and services, however, they were fully booked upon our arrival and we were given a handicapped accessible room with one King bed instead of the the two queen beds we requested. A/C unit had a loud rattle and the morning shower was cold which was probably due to faulty scald gaurd/faucet in the shower as the sink had […] plenty of hot water. I'm sure management would have relocated us to another room had we stayed for more than one night, however, we were only there briefly due to an overnight flight layover, so our options were limited. Read moreGenuine Expedia guest review
"close to airport, nice."
Overall good, there was a water outage in San Jose during my stay.Genuine Expedia guest review
"close to San Jose airport"
Location is really close to airport and shuttle service was great. Hotel was just OK. Had a good, expensive dinner in the hotel restaurant. Had an early flight the next morning and the hotel was fine for my needs.Genuine Hotels.com guest review
"Mediocre hotel but pricey"
Hotel building is way to old. Facilities and In-Room decorations are out of date as well. In fact, you can tell this hotel is converted from old apartment building.Genuine Expedia guest review
Response by DoubleTree by Hilton San Jose Dear Guest, Thank you for taking the time to review our hotel. We understand these take time and we appreciate yours. We are sorry to hear you felt our property was outdated. We have recognized this weakness and plan on renovating within the next couple of years. Again, thank you for the review and we hope to see you again in the near future.
"Close to downtown sj"
$19/day for parking or you can valet for a little bit more. Service was friendly. Room was spacious n clean. Parts of the bathroom Seem outdated. The door lock didn't work so I had to use the door latch lock. Wouldn't mind staying there again if the price was right.Genuine Expedia guest review
Response by DoubleTree by Hilton San Jose Dear Guest, Thank you for taking the time to review our hotel. We understand these take time and we appreciate yours. We are pleased to see you enjoyed your stay with us. We strive to provide great service and clean accomodations, and it looks as if we did just that. We are sorry to hear the lock on your door did not work, i'll forward your review to our Director of Property Operations to ensure this issue is fixed ASAP. Again, thank you for the review and we look forward to seeing you again in the near future. Sincerely, DoubleTree by Hilton San Jose
Parking cost $19.00 per day and that is not mention on description. I would not book if I know at the begin. Location is not down town and Hotel not have parking for their customer that mean we just rent out spot in low class area. It should be all included at lease parking. The hotel rate should be higher if they want to charge parking, but should […] not charge customer in front desk since I have no choice. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton San Jose Dear Guest, Thank you for taking the time to review our hotel. We are sorry to hear you were unaware of our parking costs. Due to our proximity to the San Jose Airport, we are forced to charge for parking. We understand this is unfair for our guests, so we have created a special offer called "Free of Fees" which includes a standard guestroom, complimentary parking, and complimentary in-room wifi! If you go to our website, we have many other great offers for our guests to choose from. Again, thank you for the review and we hope you take a peak at our hotel specials and visit us again in the near future. Sincerely, DoubleTree by Hilton San Jose
"Convenient to airport"
Everything went excellent.Genuine Hotels.com guest review
"Move me to another hotel 30 miles at 1am"
When I arrive at the hotel around 1am, they told me the room carpet is wet. They claimed every hotel in that area has been booked, even motels. So they booked a hotel room 30 miles away instead for me. And I had to drive over there in the middle of the night very tired. Worst experience ever.Genuine Expedia guest review
"Fun in the oops no sun in San Jose"
The stay itself was amazing, the hotel is beautiful our view was breathe taking. The omly downside was a guest on our floor fighting with who ever she was fighting with and screaming very loud. I believe she was removed from the hotel. other then that which was out of the control of the hotel our stay was fab. Thank you MMGenuine Expedia guest review
Response by DoubleTree by Hilton San Jose Dear Michelle, Thank you for taking the time out of your travels to review our hotel. We are so pleased to see you enjoyed our stay with us! We strive to provide a great and comfortable stay for each of our guests and it looks as if we did just that! We are sorry that you had to listen to another guests' confrontation. If that happens again in the future, please feel free to call done to the Front Desk and we will take care of the issue ASAP. Again, thank you for the review and we look forward to seeing you agian in the near future. Sincerely, DoubleTree By Hilton San Jose
Unfortunately, I was very disappointed with the hotel. There was no hot water in the shower, no ironing board, no hair dryer, the baggage carts were locked up, and for all this they charge a premium rate. Would not recommend this hotel.Genuine Hotels.com guest review
"why do I stay here?"
I don't fine this hotel takes any real pride in their services or the overall cleanliness of the establishment. There was a tray of leftover room service scraps in the hallway where my room was for over 12 hours. I watched one employee walk right past it. My door to my room could barely close. Had to put a shoulder into it. One of the lights didn't […] work. When I checked in, the two people ahead of me in line were offered cookies. I was not. I am a hilton honors member, yet get no offer for internet services when I check in. I have never been offered a room on the floors designated Hilton Honors. I mostly get the first floor near the parking lot. Despite having stayed here more than 20 times. The bfast buffet is generally good and the staff there attentive. I tried to get a wine at the bar in the evening and the waitress did not know any of the brands available or their price points. Your parking lot is confusing, inconvenient and way overpricedScott Read moreGenuine Hotels.com guest review
"Close to SJC Airport"
Comfortable, Quiet, Food was amazing! Staff were very accomadating. Late Check out at 1 pm. Room Service was fast. Seventh floor balcony view of the pool. Doubletree cookies were very good.Genuine Expedia guest review
"We can get away"
Nice and clean everything was friendly, it was nice to go out and come back to a family and safe place security guard and parking was simpleGenuine Expedia guest review
"Convenient to Airport."
In and out very fast. Food service in sushi bar very slow.Genuine Expedia guest review
Very reasonable price for quality. Chocolate chip cookies make it all worth while... LolGenuine Expedia guest review
"close to airport"
great place to stay if staying a short time. Free shuttle and 5 minutes to the airport- very convenient!Genuine Expedia guest review
"why must I pay extra"
Hotel room was acceptable cost reasonable until check in when you have to pay extra to park your car to stay in a room you paid for. Never again will INVADE stay at a place that charges extra for what most offer for freeGenuine Hotels.com guest review
"Nice hotel close to the airport"
This was our second stay at this hotel, and the service stayed on par with the last. Expect a cookie on check-in for each guest, comfortable beds, and a pet friendly environment for those of us who cannot bear to be without our additional companions.Genuine Expedia guest review
"Not my type of hotel.."
A long walk between parking and hotel. Note: There is no free parking and need to pay 19$ for self parking.Genuine Hotels.com guest review
"airport shuttle was great"
Staff was all very friendly and knowledgeable. Room service food was delicious and I truly enjoyed my first time in San Jose as a result. Couldn't ask for a better price and for better qualityGenuine Hotels.com guest review
"Nice clean hotel with friendly staff"
We had a Wonderful stay. absolutely no problems! The hotel also had a friendly and welcoming staffGenuine Expedia guest review
"Nice and comfortable"
I give this hotel 5 stars for the following reasons: 1. It was very easy to access, right off the freeway exit. 2. The overall look and feel of the hotel was nice. 3. The size of the room was big enough, clean and the beds were comfortable 4. Worry free parking. Valet was worth it. 5. The staff was friendly, a friend of mine forgot her phone in the […] lobby, or so she thought, but we called, they checked right away, found it and held it for me. I will definitely be staying here again next time. Read moreGenuine Expedia guest review
"Great choice for San Jose hotels"
Great hotel. Rooms are spacious and they offer several services including a UPS Store, two restaurants, bar, overnight parking, great pool, spa area. Will stay again.Genuine Expedia guest review
"Perfect for the night before an early flight"
We weren't even there 12 hours, but this hotel was just right for our purposes. It's walking distance from the rental car return at the airport so you can drop off a car and walk back, sleep, and grab the shuttle to the airport. Would have been nice if we'd been able to have breakfast there, but they don't start until 6am and it's not included anyway. […] Otherwise, a comfortable place to crash at the end of a trip. Read moreGenuine Hotels.com guest review
Hotel rooms shabby and old, super dusty corners, tired and dirty balcony needs a power wash with no chair for outside. Hockey kids everywhere and they took over screaming in the halls until late at night even after called front desk... We got a new hotel the next day. Thanks for the cookies and no breakfast. I will never stay here again.Genuine Hotels.com guest review
"All problems fixed"
Towel shortage maids never brought towels entire 5days. But was discounted and hotel staff was very nice and helpfulGenuine Expedia guest review
Close to airport. Clean enough.Genuine Expedia guest review
"really enjoyed stay"
Very nice, clean, customer service was great.Genuine Hotels.com guest review
"Great place to stay"
Everything fantastic. I would say I wasn't expecting to pay for parking but everything was so nice I guess I don't mind.Genuine Hotels.com guest review
"Excellent and prompt maintenance service"
Impressive large hotel room with double sinks, convenient for a family of 4. Kind of disappointed not getting the separate soak tub and shower combo as originally booked but still happy with the double sinks. Bathtub won't drain but super happy the hotel staff takes it seriously and fixed it right away, way faster than the promised time frame 30 minutes. […] Very satisfied with the promptness, skills and manner of the maintenance gentleman who fixed the drain. Did not ask him his name, but he serviced our room on 12/25/13 around 9:30 pm and he definitely deserves recognition of his service of excellence. Maybe the hotel should routinely check the drain to prevent this mishap in the future. But, overall, very happy with this stay. Read moreGenuine Hotels.com guest review
"Family Travel including the dog"
This is our second xmas staying at the doubletree. We are able to bring our dog with us which has made it so very convenient. The girls use the exercise room and pool area. There is a trail close by we can take Hank for a walk on. Its close to downtown and freeway access.Genuine Hotels.com guest review
"Nice hotel with good restaurants inside"
Nice hotel with good restaurants insideGenuine Expedia guest review
Thoroughly enjoyed the stay. Hotel lobby and common areas were very clean and appear to be upscale. Room was spotless! Main living area was great, but the bathrooms/closets definitely need some updating. It was odd looking at this beautiful room and then seeing a lower end bathroom and closet. Otherwise, this hotel was great. Worth every penny and then […] some. Read moreGenuine Hotels.com guest review
food extremely expensive, makes you leave the property to get better quality at a better value. Room service timely, expensive and poor qualityGenuine Hotels.com guest review
Too expensive for a tiny room. We were playing music a little loud and got kicked out with no warning! No one came to the room and told us and we still had to pay for the room. Never going back to this hotel.Genuine Hotels.com guest review
"Great airport hotel"
They have a shuttle to and from airport this place was great!Genuine Hotels.com guest review
Nice, clean and modern accommodations for a good price! Would definitely stay here again!Genuine Hotels.com guest review
We needed to stay close to the San Jose airport because of an early morning flight. This hotel was very expensive for the dated rooms and amenities. I would look to stay somewhere else next time.Genuine Hotels.com guest review
"Close to airport"
A very nice hotel to use if you are flyiing out of SJC - you can't get much closer. The hotel is large and spread out, the staff is good and you can't beat the convenience of the place. Nice rooms.Genuine Hotels.com guest review
I would have like the stay better had the heater worked in my room, took hrs. for the maint. person to fix it since it was a cold snap. did not like the thought of having to pay $19.00 overnight parking,(since the other hotels in the area are either free or validate your stay) and I thought internet was free but was not.The Staff was very nice and professional […] and the lobby beautiful. Room a bit old but nice. Read moreGenuine Hotels.com guest review
Great hotel with a nice bar/restaurant and just a little far to go to the room.Genuine Hotels.com guest review
---noisy elevator by room ---TV volume can't effectively be changed ---can't get room cool enough--got blown away be airplane noise if window is open and ca't cool off room with AC as it only goes to 68 --Looonnngg walk to roomGenuine Expedia guest review
not easy to access when having big luggages...no groceries or restaurants close in working distance... the room is confortable and clean. It has great window view as well.Genuine Hotels.com guest review
"Great deal on hotel.com"
Double tree has always been good if the price is right. Can't go wrong. The free cookies are bad either.Genuine Hotels.com guest review
"Extra cost annoyed me"
You should include a blurb that self parking and/or Valet parking is additional (priced by day) and internet access is an additional cost per day. You will ALSO be charged for incidentials, (my debit card was charged 4x in error and I had to wait 4 days for my account to be credited). The unexpected costs took a bite out of my spending money and I found […] it to be a bummer. Read moreGenuine Hotels.com guest review
"Big Game Weekend"
HVAC system in room inop. Wall electric receptacle in inner bathroom inop. Bathtub would not drain. Charging to park in the self park area on weekends is uncalled for.Genuine Hotels.com guest review
"Nice looking hotel"
Everything was great except the parking chargesGenuine Expedia guest review
"excellent for business travel."
The hotel was overall very clean, friendly, and conveniently located for our needs. The only complaint was that my room did not get cleaned the first day of my 4 day stay, and the thermostat did not work. Both issues were resolved, and the front desk was really great about it. they compensated it with friendly politeness and professionalism.Genuine Hotels.com guest review
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