Hotel rooms shabby and old, super dusty corners, tired and dirty balcony needs a power wash with no chair for outside. Hockey kids everywhere and they took over screaming in the halls until late at night even after called front desk... We got a new hotel the next day. Thanks for the cookies and no breakfast. I will never stay here again.Genuine Hotels.com guest review
"All problems fixed"
Towel shortage maids never brought towels entire 5days. But was discounted and hotel staff was very nice and helpfulGenuine Expedia guest review
Close to airport. Clean enough.Genuine Expedia guest review
"really enjoyed stay"
Very nice, clean, customer service was great.Genuine Hotels.com guest review
"Great place to stay"
Everything fantastic. I would say I wasn't expecting to pay for parking but everything was so nice I guess I don't mind.Genuine Hotels.com guest review
"Excellent and prompt maintenance service"
Impressive large hotel room with double sinks, convenient for a family of 4. Kind of disappointed not getting the separate soak tub and shower combo as originally booked but still happy with the double sinks. Bathtub won't drain but super happy the hotel staff takes it seriously and fixed it right away, way faster than the promised time frame 30 minutes. […] Very satisfied with the promptness, skills and manner of the maintenance gentleman who fixed the drain. Did not ask him his name, but he serviced our room on 12/25/13 around 9:30 pm and he definitely deserves recognition of his service of excellence. Maybe the hotel should routinely check the drain to prevent this mishap in the future. But, overall, very happy with this stay. Read moreGenuine Hotels.com guest review
"Family Travel including the dog"
This is our second xmas staying at the doubletree. We are able to bring our dog with us which has made it so very convenient. The girls use the exercise room and pool area. There is a trail close by we can take Hank for a walk on. Its close to downtown and freeway access.Genuine Hotels.com guest review
"Nice hotel with good restaurants inside"
Nice hotel with good restaurants insideGenuine Expedia guest review
Thoroughly enjoyed the stay. Hotel lobby and common areas were very clean and appear to be upscale. Room was spotless! Main living area was great, but the bathrooms/closets definitely need some updating. It was odd looking at this beautiful room and then seeing a lower end bathroom and closet. Otherwise, this hotel was great. Worth every penny and then […] some. Read moreGenuine Hotels.com guest review
food extremely expensive, makes you leave the property to get better quality at a better value. Room service timely, expensive and poor qualityGenuine Hotels.com guest review
Too expensive for a tiny room. We were playing music a little loud and got kicked out with no warning! No one came to the room and told us and we still had to pay for the room. Never going back to this hotel.Genuine Hotels.com guest review
"Great airport hotel"
They have a shuttle to and from airport this place was great!Genuine Hotels.com guest review
Nice, clean and modern accommodations for a good price! Would definitely stay here again!Genuine Hotels.com guest review
We needed to stay close to the San Jose airport because of an early morning flight. This hotel was very expensive for the dated rooms and amenities. I would look to stay somewhere else next time.Genuine Hotels.com guest review
"Close to airport"
A very nice hotel to use if you are flyiing out of SJC - you can't get much closer. The hotel is large and spread out, the staff is good and you can't beat the convenience of the place. Nice rooms.Genuine Hotels.com guest review
I would have like the stay better had the heater worked in my room, took hrs. for the maint. person to fix it since it was a cold snap. did not like the thought of having to pay $19.00 overnight parking,(since the other hotels in the area are either free or validate your stay) and I thought internet was free but was not.The Staff was very nice and professional […] and the lobby beautiful. Room a bit old but nice. Read moreGenuine Hotels.com guest review
Great hotel with a nice bar/restaurant and just a little far to go to the room.Genuine Hotels.com guest review
---noisy elevator by room ---TV volume can't effectively be changed ---can't get room cool enough--got blown away be airplane noise if window is open and ca't cool off room with AC as it only goes to 68 --Looonnngg walk to roomGenuine Expedia guest review
not easy to access when having big luggages...no groceries or restaurants close in working distance... the room is confortable and clean. It has great window view as well.Genuine Hotels.com guest review
"Great deal on hotel.com"
Double tree has always been good if the price is right. Can't go wrong. The free cookies are bad either.Genuine Hotels.com guest review
"Extra cost annoyed me"
You should include a blurb that self parking and/or Valet parking is additional (priced by day) and internet access is an additional cost per day. You will ALSO be charged for incidentials, (my debit card was charged 4x in error and I had to wait 4 days for my account to be credited). The unexpected costs took a bite out of my spending money and I found […] it to be a bummer. Read moreGenuine Hotels.com guest review
"Big Game Weekend"
HVAC system in room inop. Wall electric receptacle in inner bathroom inop. Bathtub would not drain. Charging to park in the self park area on weekends is uncalled for.Genuine Hotels.com guest review
"Nice looking hotel"
Everything was great except the parking chargesGenuine Expedia guest review
"excellent for business travel."
The hotel was overall very clean, friendly, and conveniently located for our needs. The only complaint was that my room did not get cleaned the first day of my 4 day stay, and the thermostat did not work. Both issues were resolved, and the front desk was really great about it. they compensated it with friendly politeness and professionalism.Genuine Hotels.com guest review
"Next to airport. Good for going out on an early fl"
Hotel very nice. Staff friendly. Complaint - No HOT WATER FOR A SHOWER. ONLY LUKE WARM. No Wi-Fi in room. Had to go to busy lobby to use computer. Not expected in a $150/nite hotel.Genuine Expedia guest review
"decent 3-4 star"
quick check in, always lots of kids in this hotel, room was kept cold, room service has extra fees and was over priced for quality of food.Genuine Hotels.com guest review
Very clean and the staff were very courteous . But the parking charges were a bummerGenuine Hotels.com guest review
"Close to airport"
Arrived on a Saturday evening with university students partying. Asked the front desk for a quiet room at the end of the hallway, and they came through beautifully...we had a quiet sleep all night which was very much appreciated. Hotel is classy and clean. Only complaint was having to pay $19 for one night of parking (used to be free).Genuine Hotels.com guest review
"Close to a lot of attractions!"
Good price for a 3 night stay and the staff was very humble with great care.Genuine Expedia guest review
"Nice Hotel, close to the airport"
This is a nice hotel to stay at. Great facilities and nice staff. It is close to the airport making it easy to get to.Genuine Expedia guest review
Didn't disclose that staying at this hotel you pay 19 a day to park. The restaurant was way to pricey so were there drinks at the bar highway robbery and there was suppose to be club dancing in bar that is advertised but no longer do, if your gonna charge these prices then update your hotel info.Genuine Hotels.com guest review
I booked this hotel because it was closr to the airport and we needed the shuttle service. I was a little leary because the price eas so reasonable. Was I ever surprised! Comfy, clean, large rooms..super nice and helpful staff. Will stay here again.Genuine Expedia guest review
"19.00 a day parking fee.. Why should guest pay?"
I gave the overall rating a "3" because I wasn't informed that the parking fee at the hotel is $19.00 a day. This should have been disclosed when I booked it.Genuine Hotels.com guest review
"close to all locations"
Room was very cleanGenuine Hotels.com guest review
If you like old smelly places with stains on the floor and chairs this is the place for you! At least the pool was warm.Genuine Hotels.com guest review
Surprisingly pleased. The hotel was clean. The staff were all accommodating and friendly.Genuine Hotels.com guest review
Good hotel - enjoyed the staff and servicesGenuine Expedia guest review
"nice pool view"
Really friendly staff. We had a great view of the pool area.Genuine Hotels.com guest review
"Eat somewhere else if you can"
I love your hotel rooms. Your restaurants. Not so much. I had ONE meal that didn't have anything wrong with it. I would expect better of a HiltonGenuine Hotels.com guest review
"Close to airport, liked the cookies"
Better than expected hotel for the price friendly staff easy to parkGenuine Expedia guest review
Parking is expensive and insufficient.Genuine Expedia guest review
The service at the restaurants was impeccable. The steakhouse is overpriced for real food. The hotel rooms at first blush seemed okay. Yet, when you turned the lights on and looked down the carpets were filthy. There were black lines in the carpet with dirt ground into the carpet. The hotel charges $19 a night for parking and a resort fee on top of […] that. So expect to pay about $70 a day (incl taxes) for your stay above the price if you book directly with the hotel. Even at the lower rate I paid through the site; it was not worth the price. Hopefully, the hotel does a major cleaning of their carpets and floors in the room. Nasty to say the least. Read moreGenuine Hotels.com guest review
Parking so....expensiveGenuine Hotels.com guest review
Hotel staff let themselves into our room while my wife and I were lounging, watching TV. They exited immediately but we were startled/a bit upset. Overall, nice hotel for price. Very clean.Genuine Hotels.com guest review
My wife and I really enjoyed our stay..very nice comfortable rooms and excellent customer service we will most definitely visit againGenuine Hotels.com guest review
"Parking fees are ridiculous"
Overall we enjoyed our stay, but we were surprised by the outrageous parking fees. $19 a car to self park (which I didn't see anywhere on hotels.com when we booked). We only stayed one night and had a late check in, so having to pay almost $40 to park for half a day was ridiculous. We each had our car and there is no where near the hotel to park because […] it is all business building with security. I just don't understand outrageous hotel parking fees. Why is it that cheap hotels offer free parking and nicer ones feel like they have to charge and arm and a leg? Next time I'll stay at a different SJ hotel. Read moreGenuine Hotels.com guest review
"Nice hotel in a convenient location."
The hotel is in a quiet convenient area, the hotel is overall great. They give you warm delish choc chip cookies when you check in, the staff is friendly and helpful. The room was nice with a nice view and the bed was so comfortable. I overall enjoyed my stay here I would definitely recommend this hotel.Genuine Expedia guest review
"Pretty Awesome. Close to airport & Casino ha!"
The only major thing I have to say is I think the shower/bath water had way too much chlorine. :(Genuine Hotels.com guest review
"A shockingly excellent hotel for a great price."
From the moment I was picked up by the shuttle until I left the next morning, there was nothing about my stay that was not excellent. I have stayed at hotels that cost more that were not nearly as nice, nor with anything like the cheerful, efficient service I received. I would never stay anywhere else if San Jose was my only destination.Genuine Hotels.com guest review
"Great location, but the room is a bit old"
It's what you can expected for a 3 star hotel. The room is pretty big, but the carpet is old and a bit dirty.Genuine Expedia guest review
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