"Average room in older hotel"
Was a nice inexpensive room. Thats all I needed and expected for $63.Genuine Hotels.com guest review
"Good value in Vancouver"
The rooms clean, but a little out dated. Can't complain because of the great rate. It is a about a $25 cab ride from downtown Portland.Genuine Hotels.com guest review
Very old, From the bed to the tv and walls.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you taking the time to comment about your recent stay with us. I do apologize that the décor and furniture were not what you expected. We are always looking for ways to improve our beautiful property so we appreciate your comments. We do value you as a guest and we hope to have the opportunity to serve you again in the near future.
"This Felt Like Being in Hawaii"
We had a second floor King room overlooking the pool. We were in Redding for the sun and heat. This room on the "Hilltop" wing was perfect. The grounds are nicely landscaped and sitting on the small balcony off our room was like being in Hawaii. The front desk gave us this room on arrival as a better location then the pre-assigned room which had a balcony […] overlooking the paved parking lot. Thank you, thank you. We will return to this hotel in the future. Read moreGenuine Hotels.com guest review
My family and I recently stayed for the weekend. Room was standard. View of the parking lot. Shower head was old and not properly working. We left our jackets hanging in the closet, and realized in the evening of the same day we checked out. That was Sunday. Went back, and no one was able to help us. No manager on duty. They said housekeepers don't […] speak English. Called back at 10pm, to speak to a manager, and was told that they didn't have access to Lost and Found. Since then, we've called, left messages, emails. NO ONE HAS RESPONDED. Cannot believe how difficult it's been. One of the worst in service...or LACK OF! Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you for taking the time to comment about your recent stay with us. I do for our staff not being more accommodating regarding the items that were left in your room. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. We will most definitely take this feedback and share it with our staff. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
The place has been redecorated, but there are still a few things needing replacement. We were unable to plug in our phone chargers and laptop to any outlets because they were all so worn out that the plugs would not stay in. All around the room, the outlets were all loose.Genuine Hotels.com guest review
Did not appreciate guest service answering personal phone while checking me in. Would prefer flat screen television? Besides that great view and great price. But would be upset if I paid regular price for the room I gotGenuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you for your feedback. We do appreciate the chance to better understand our guests perception of our staff and our facility. We do not have a date as to when we will upgrade to flat screen televisions yet, but it is in the works. Although I was not present during your check in, I would like to share the fact that we use Verizon flip phones as our communication radios between departments. It may have been an inter communication call you witnessed during check in. Thank you for pointing this out though, because if it appears to our guests that staff are taking personal calls this is not a great impression. Thank you again for your response. I'm glad you enjoyed the view, we look forward to seeing you again!
My stay at the hotel was nice and comfortable. People were friendly and professional. Would recommend this hotel to someone.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you very much for your review of our hotel. We appreciate you taking the time to share your experience and look forward to seeing you again!
"right on the river!"
We love the uniqueness of this property. The location can't be beat and the attention to detail in the architecture is second to none. This is "old Northwest" style at its best. Don't miss the sailing ship with full rigging in the bar and restaurant. Red Lion is a great way to go - every time.Genuine Hotels.com guest review
"great hotel for expo events"
Nice clean comfortable rooms, service and check in friendly and courteous.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you very much for your review of our hotel. We appreciate you taking the time to share your experience and look forward to seeing you again!
"Second visit, hair in tub both times"
The hotel is not kept up. The cleaning staff does not get the rooms clean. This is the second visit in two years time. Both visits we found hair in the shower/tub. This current trip the door was missing the peep hole viewer, it just had an open hole where the viewer should have been. Very disturbing. When these items are brought to the attention of […] the hotel they agree that it is gross but do nothing about it. The location is also not the easiest location to get to. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Dear Guest, I’d like to apologize for the inconveniences you experienced during your stay. I have spoken to the Engineering Department so the issue with the peep hole can be fixed for you, as well as future guests. Things like this should not happen to any of our guests and I’m deeply sorry about this. I want you to also know that we take all requests and complaints seriously, so we will look into our Housekeeping procedures and see if there is something we can do to revamp it to correct this from happening again. I hope that you will return in the future and give us another try. We can do way better than the quality and service you have received. Thank you again for taking the time to share your comments and if you have any questions, please, feel free to contact me. Sincerely, Nick Snow Director of Office Manager Vancouver Red Lion Hotel at the Quay
Bed was comfy - towels were big and soft - room was clean - view was beautiful!Genuine Hotels.com guest review
"Columbia River Fishing"
Older hotel in nice, waterfront neighborhood. There was a wedding reception next to this room. In the future, if there is a reception scheduled, don't rent these rooms.Genuine Expedia guest review
"Ok hotel if you are in a pinch"
Staff was friendly. Hotel room was musty smelling. Toilet did not flush completely. Parking is free and hotel is within walking distance of several bars / restaurants.Genuine Expedia guest review
"Old but reliable"
The Red Lion at the Quay has been there for a long time. I remember it when I was a youth. Despite the age it has been well maintained. The staff was friendly and helpful. The room was slightly below average in size but many amenities, coffee maker, refrigerator, etc.... Great location, close to everything we wanted to see. Morning breakfast in the […] hotel restaurant look over the Columbia River was awesome. Read moreGenuine Hotels.com guest review
"Great for those business trips in Vancouver"
The hotel was easy to get to from the freeway. It is a quiet hotel. They respond to issues quickly. I notified them that I thought the toilet might be leaking and within a few minutes staff was there correcting the issue.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you for the super review! It is our objective to respond to guests quickly and be proactive in resolving issues. I am pleased to hear that we met your expectations and we look forward to having you back again soon!
The room was comfortable but well used, it smelled a bit musty.The train and plane noise was quite loud and frequent. The parkinglot seemed very dark.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you very much for your review. I am sorry to hear that our location did not meet your expectations on this occasion. We value your feedback and we will take it into consideration when evaluating how we can improve our guest service. I hope that you will consider staying with us again in the future. Some areas of the hotel are exposed to noise more than others. You are welcome to request a room that offers less exposure to outside noise. We strive to make each guest stay as comfortable as possible!
The hot water tank broke and we had no hot water. The gentleman at the front desk was extremely accommodating and gave us a room to use that had hot water. He brought the key to our room. The room was in another wing, very close to our room, that had hot water. We went in and showered and then went back to our room. They made it very easy. It's an older […] hotel and stuff happens, no big deal. It was how they handled it that was great. Read moreGenuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you so kindly for your review! I apologize that the hot water for your room was under repair during your stay. I'm pleased to hear that we were able to offer you temporary accommodations until the problem was resolved. Again, thank you for taking the time to review our facility. We look forward to seeing you again soon!
"Good hotel for business trip"
This hotel is older, but clean and well lit. The staff were super friendly and helpful. We just stayed one night and it was great for a business trip. Comfortable, quiet.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you very much for your review of our hotel. We look forward to having you as our guest again the next time you travel!
"Great location but outdated property"
The hotel needs some serious TLC...Room smelled like mildew awfully and seemed like it needed a really good scrubbing. Also, it was TINY...two queen beds barely fit. And the grounds were very run down. We did like the restaurant and lounge...and the lobby was nice as well as the front desk staff, very accommodating & polite. Great location just very […] old & rather outdated property. Read moreGenuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you so kindly for your review of our hotel. Yes, our property does need TLC! We are dedicated to keeping our building clean by inspecting and addressing issues daily. As you observed, we take pride in our friendly staff and our commitment to superior guest service. The rooms in the hotel vary in size, view and price. I apologize that your guest room did not smell clean or meet your expectations. I will try to identify the problem. Once again, we really appreciate your candid feedback as this gives us a chance to improve our product. Thank you! We hope to see you again soon.
Amazing service and location. Will stay again very soon.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you for your review! We look forward to seeing you again soon! Laurene Patrick Director of Rooms
"Older Property with Old Fashioned Service"
This is an older property that I have been staying at over the past twenty years when I'm in Vancouver on business. Though it is older and has many outdated amenities, I keep going back. I have always been treated as a "most welcome guest" by the staff - everyone on the staff understands the meaning of "guest" and this ambience has been the reason that […] I have never looked elsewhere. On my recent stay, I was working throughout the night on a presentation and the night desk person went way beyond my expectations to ensure I had what I needed to get my work done. Read moreGenuine Expedia guest review
First room had a broken aircontrol unit. However they did change us to another room when maintenace failed to fix it. That aircontrol unit was stuck at 85 but it was better than being cold so we stuck with it. It was only for one night.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you very much for your feedback. I apologize that you were "stuck" with an 85 degree room! We certainly should have offered to move you to a more comfortable room. Thank you for your patience. It is our goal to make you feel welcome in our hotel, whether you're only here for the night or you're staying all week. I hope that you will choose to stay with us again. Sincerely, Laurene Patrick Director of Rooms
The view was wonderful. Bathroom floor was dirty. Heating was hard to keep adjusted. TV was antiquated. Location was perfect for our needs.Genuine Hotels.com guest review
"Looks like it was once a nice place..."
I wont go back. It's a two star level maybe 2 1/2 on a good day. Over priced and old.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Quay We would like to apologize for any inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
Quick easy experienceGenuine Hotels.com guest review
"Surly staff but a fine place to lay your head"
All we wanted from this hotel was a place to lay our heads during a whirlwind trip to Portland. The hotel itself was fine. Just what you would expect. The housekeeping staff was friendly enough. It was the front desk where everything fell down. We weren't greeted so much as tolerated and then the clerk started bickering with her (much more helpful) […] co-worker. We were glad to get out and on our way. The next morning on checkout, I would have loved to have been advised by the (otherwise innocuous) front desk clerk that there was a marathon blocking all exits to the parking lot and I may as well take a walk on the waterfront. Alas, there was no interest in going any extra mile. Read moreGenuine Hotels.com guest review
Drinking glasses in room were filthy, found flea on bed. Room smelled of stale cigarette smoke.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you for your feedback regarding your stay at the Red Lion Hotel Vancouver. I do apologize for the Housekeeping issues you mentioned in your survey. We strive to present clean rooms that smell fresh and welcome our guests. In the occasion that the room doesn't meet your standards we are always happy to offer you another room. Please consider choosing Red Lion when you travel again. We value you as our guest. We appreciate the opportunity to improve our service. Laurene Patrick Director of Rooms
"Nice place to stay."
Nice clean older hotel. Beautiful view of the Columbia river. Bed was one of the most comfortable hotel beds ever. I would definitely stay there again.Genuine Hotels.com guest review
"Only if you like cold showers"
The shower would produce cool to cold water but not warm or hot water which made for a terrible wake up call. We then went to have breakfast at the hotel restaurant and received poor service. Won't come back here again.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you for your feedback. I apologize that your "wake up" was a cold shower. That is very disappointing. I am sorry that your restaurant experience did not meet your expectations either. Unfortunately, we were having some issues with hot water when you visited. We have resolved the issue. I would like to invite you back, even though you weren't planning to use our facility again. I hope that you will consider staying with us if you're in the area. We would sure like the chance to change your impression of the Red Lion Hotel Vancouver. I appreciate the opportunity to improve our guest services. Laurene Patrick Director of Rooms
The hotel looked great from outside to lobby. The room was small and smelly. The worse thing is holes in the blankets. Expectede much better from a Red Lion.Genuine Hotels.com guest review
Response by Red Lion Hotel at the Quay Thank you for your review of the Red Lion Hotel at the Quay. I'm disappointed that we did not provide the product that you expected from our hotel. We have been purchasing new linens and updating our bedding. I apologize that the blanket on your guest bed was in poor condition. Please contact me directly if you would be interested in making another reservation with us. I would be pleased to give you a tour of our rooms if you would consider giving us another chance!
"Beautiful location, run down hotel"
While the location of the hotel was pristine, the condition was not. We constantly had to request a new key card as our lock would not open. This proved to be a big hassle as we were traveling with our dogs and needed to let them out to potty. The maid service was sparce. When they did clean it was our bathroom only. Out of our two beds, only one was […] made. Confusing. I would not stay again were I given the choice. Disappointing stay. Read moreGenuine Hotels.com guest review
The location has its positives and negatives----it is a major crossroad for almost every transportation one could think of----planes,trains,boats,cars on bridge. But some,especially kids would love this business. And it really is not that noisy inside the hotel. The room was ok but was very small this stay. We come here every year for the Wine and Jazz […] Festival. We can walk the 4 blocks to the Festival and not worry about parking or driving after drinking wine all day. The hotel also has a bar and restaurant on the property and a pool. I believe this hotel is pet friendly.The service help is courteous and helpful, no matter the time of day or night. I would recommend this hotel to anyone who is traveling or on business. There is no hot tub or free continental breakfast, though. Read moreGenuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you for the recommendation. We appreciate you taking the time to review our hotel. See you next time!
Nice room with access to a lovely patio.Genuine Hotels.com guest review
"Don't judge based on this review!"
Gotta be honest... not a great visit. We have stayed here before and it was wonderful. On this occasion it was a mess. The clerk at the desk was incredibly rude. Even when she was giving people good news she seemed as though she was yelling at them. The place was packed due to a convention next door so we couldnt find parking for about 20 minutes. The […] worst part was the next morning the whole place wreeked (overwhelmingly) of manure. It didnt smell outside so there was absolutely something wrong. If we had planned on staying another night I would have checked out immediately anyway. The neighboorhood seemes scketchier than last time we stayed although the nice weather brings folks out of the woodworks. Read moreGenuine Hotels.com guest review
"red lion vancouver,wa"
hotel was clean and the rooms were comfortable but it was not in a good neighborhood and we could hear the train going by all night long.Genuine Expedia guest review
"Nicer than we expected"
The room service was great! Very prompt - and the food was still hot . . . The only bad thing was the TV and cable system. I felt like I was in the 90's again . . . I've seen better systems in a Motel 6! Ya really need to upgrade that.Genuine Hotels.com guest review
"Close to the event I went there to see."
Staff was very helpful with any questions I had.Genuine Hotels.com guest review
It is an old hotel, but the rooms are clean. A little on the small side, but all you do is sleep in them right? The front dest staff were a very friendly and efficiant. They also allow pets which is nice.Genuine Expedia guest review
Response by Red Lion Hotel at the Quay Thank you for your review of our hotel. We sincerely appreciate your feedback and we look forward to seeing you (and your pets) again soon!
"Nice setting, dated average hotel."
Room was very small. Older facility. Nice area with good views. Rates pretty good for the area. Room was in good condition, but the public areas were kinda run down. Probably would not stay here again.Genuine Hotels.com guest review
"convienient,just what i needed"
Comfortable,price goodGenuine Hotels.com guest review
"Really liked it."
Everything was great. The staff was polite and knowledgable. The resturant was nice, a little expensive for the food but the atmosphere was good.Genuine Expedia guest review
"Great hotel for touring Fort Vancouver."
We enjoyed the location on the water and close to downtown and Fort Vancouver, which was our reason for being in Vancouver. The restaurant was pleasant and reasonable.Genuine Expedia guest review
"Great hotel to for a night."
The first room we got the AC didn't work then the second room the WFi didn't work.Genuine Expedia guest review
The location was convienant to where I needed to be.Genuine Hotels.com guest review
"Good value and comfortable stay"
Very positive experience except for confusion over what should have been simple room service order. And the mattress seemed a little lumpy; overall the hotel is very 1970s but it was a good value and we would return.Genuine Expedia guest review
Great location, service, and rooom condition. Staff were friendly and accomodating. Great value for price. highly recommended.Genuine Hotels.com guest review
Stay was just "okay"..second key didn't work.. Asked for King bed upgrade and rec'd queen.. Clerk was nice.. room just OK..Genuine Hotels.com guest review
"good job but you can do better"
Hotel was nice and clean, but i think some of the restaurant stuff needs to be trained for a better end fast service.Genuine Expedia guest review
It is located right on the Columbia river near I-5. There is a good bike path/walking/running trail to the east of the hotel. It has a good restaurant with a great view. I did have to ask for a better room location after I checked in, but they cheerfully accommodated my request.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )