Staff were kind and responsive. Just as I like it to be.Genuine Hotels.com guest review
Our only complaint (and a very minor one) was the digital clock in the room was broken. Other than that, everything was great!Genuine Expedia guest review
One night early winter stay, with dog, while waiting for next day ferry sailing. Somewhat higher price than many other dof-friendly motels in town, but great location with easy access to long beach-front trail. At this time of year, both the town and the hotel are quiet and empty.Genuine Expedia guest review
"Night before the ferry to Victoria"
Comfortable, clean and very convenient to the morning ferry. Restaurant for breakfast had prompt service and the food was good. When we first checked in, there was a small dog barking in the adjacent room and the staff changed our room with no problem.Genuine Expedia guest review
More should be expected from a Red LionGenuine Expedia guest review
Response by Red Lion Hotel Port Angeles Thank you for taking the time to review our hotel We strive to meet all guest expectations and to be your home away from home. We will be giving the inside of our building a fresh new look and we are very excited! I hope that one day we will have the chance to have you back in Port Angeles, with our best foot forward. Kind regards,
great location. did not opt to pay another $20+ for a view as we weren't staying long. just a typical room, paper coffee cups, chintzy coffee maker. okay for a short stay, but no luxury. found a great restaurant nearby and the closet accommodation to the ferry.Genuine Hotels.com guest review
"Nice hotel on the bay"
We stayed two nights and it was quiet. The beds were very comfortable and the amenities adequate.Genuine Expedia guest review
"Convenient to ferry"
We took the ferry from Victoria to Port Angeles on the first leg of our trip down the west coast to San Diego. It was a pleasant way to begin our journey.Genuine Expedia guest review
The room was so hot we couldn't sleep. We couldn't leave the air conditioner on because it was so very loud even at low speeds. When we tried opening the slide door for fresh cool air the safety pin at the bottom of the door wouldn't pull out.Genuine Expedia guest review
"The Staff were Great!"
The hotel could use a facelift, however the service was fantastic and the room was adequate, but again looking tired. Bathrooms need to be refurbished. The staff at this hotel were very pleasant, and went out of their way to be helpful. Will stay here again, even without any upgrades.Genuine Hotels.com guest review
Nice bedding, fridge and microwave were convenient.Genuine Expedia guest review
close to the ocean, ferry terminals and restaurants. rooms were clean. staff was niceGenuine Expedia guest review
"Very good hotel, easy access"
We found Red Lion easily and it does front on a beach. Our room was on the second section with parking between the beach front section and the 2nd section. Our goal was to use this as the residence while we visited the Olympic National Park, and Victoria, Canada. We were successful on both. This hotel is in walking distance of one of the finest restaurants […] on our whole trip to the northwest, and we walked easily to the loading docks for the ferry to Victoria. That saved significant $$ in car parking at the dock. Read moreGenuine Expedia guest review
No breakfast with price. Walking distance to restaurants and ferry to Victoria, Canada. I would try a different hotel if I was not using the ferry next time.Genuine Hotels.com guest review
The location is PERFECT for exploring downtown Port Angeles, driving to Sequim, and close to the airport. The room was nice and mostly updated, but the hallways are old! Our room smelled stale when we arrived, but we were able to air it out. All in all, we would stay there again!Genuine Hotels.com guest review
"Needs the exterior rooms building needs updating"
The exterior rooms are nice inside, but the exterior of the building looks shabby. The air conditioning units were squeeling loudlyoutside the building.Genuine Expedia guest review
"This was a work stay"
Did not spend much time at hotel but was kept comfortable.Genuine Expedia guest review
"Convenient location, nice place to stay"
Center of the city, next to beach, restaurants, playground, and pier. Pleasant place to stay. I would come again.Genuine Expedia guest review
"Much nicer than it looks outside."
Great location near water, downtown and Hurricane Ridge Dated outside so lovely update room was a pleasant surprise. No complaints.Genuine Expedia guest review
Very comfortable--location handy--noticed a lot of homeless--but no problems at all,Genuine Hotels.com guest review
"Poor hotel maintenance"
Our stay was not very enjoyable due to the following: 1. First assigned room had the odor of a beer brewery 2. Card key would repeatedly not function to open door 3. Free wi-fi was down for our particular bldg. 4. Bathroom fan barely worked 5. Ottoman furniture piece was highly stained. Reassigned to another room slightly improved but still with card […] key problem and bathroom fan not secure. Why Red Lion in Port Angeles, WA is rated 3 star quality is very, very misleading. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Port Angeles Good day~ Thank you for taking the time to review our hotel after you checked out. We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. It is very disappointing to hear that we have fallen short in providing our standard cleanliness in your guest room and that it had an odor as well. Please be assured that these issues will be addressed with our staff. Thank you for your feedback you are a valued guest and we hope to have the opportunity to provide you better service in the near future! ~Hannah
"A good place in Port Angeles"
This was a convenient place to stay before catching the ferry to Victoria. I was pleasantly surprised at the comfort and cleanliness of the rooms, and it was nice to walk the bike path before retiring for the evening. The restaurant was a plus, the quality of the food was above average. We had both breakfast and dinner at the restaurant. Since many […] people stay at the hotel and take the ferry in the morning, I think that it would help if the hotel promoted a "fast option" breakfast. We ordered from the menu, and had to rush to catch the ferry. Also, I think the proximity to the bike path could be a plus for the restaurant in the future. The bike path isn't quite finished yet, and is not the attraction I think it will be when it is. Read moreGenuine Hotels.com guest review
"Close to harbor."
Nothing special. Could have done without seeing the big dogs going into a room and barking in the hall the next morning. Restaurant was convenient.Genuine Hotels.com guest review
"No sleep at the inn."
no sleep the first night because our room was by the ice machine and stairway with noisy patrons talking until 0500. After complaints, the manager set us up in another room and and that night a drunk was pounding on the door next to ours for over 10 minutes. View was nice over the sound but did not get much sleep while there.Genuine Expedia guest review
Response by Red Lion Hotel Port Angeles Good afternoon~ Thank you for taking the time to review the hotel after you checked out. I would like to apologize that we have fallen short in providing a quiet and comfortable stay for you. We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. I hope that you will stay with us in the future so we can service you with our best foot forward. Kind regards, Hannah Hooper
OK, but very expensive for what you get.Genuine Hotels.com guest review
"Decent place to stay"
Pretty nice overall. Excellent location. Staff is polite, but not overtly friendly and forthcoming-looks like they're either overwoked or underpaid or both. Clean, big, convenient rooms. Bottom line- very decent, probably best in Port Angeles place to stay.Genuine Hotels.com guest review
"Nice hotel close to the beach."
There was no soap. We had to ask the staff for some,they tried to find some but they were out. Had to request addional coffee cups and water glasses. Bathroom could have been cleaner.Genuine Expedia guest review
"Water front rooms are incredible."
We chose the hotel because of the water front rooms. We were not disappointed. The sun rise was spectacular when the weather cooperated. There is a long path for walking and jogging right between the hotel and the water.Genuine Expedia guest review
"getting old looking"
Every thing looked a bit run down in the room we got. It needs some refreshing.Genuine Expedia guest review
Response by Red Lion Hotel Port Angeles We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I apologize that the hotel was less than you expected, we value you as a guest and we are always looking for ways to enhance our guest experience. We will be speaking with our front desk staff about your experience and do hope that we will have the opportunity to serve you better during your next visit.
"Close to everything!"
We spent two nights at the Red Lion in Port Angeles. Our room was spotlessly clean but just your typical two queen bed hotel room. The beds were comfortable and it was quiet. We ate all our meals at the restaurant at the hotel and we had super great food and service. The breakfast staff is amazingly friendly and efficient! Would have liked a view of […] the water but we were gone much of the time, back after dark and we enjoyed the views and nature during the day! Read moreGenuine Expedia guest review
Needs a deep clean, especially the big chair and the tub. Convenient to the ferry, but not worth the money.Genuine Expedia guest review
"Poorly staffed, poor service"
I arrived around 9:45 on a Friday evening and had to wait in line over 20 minutes to check in. There was a huge line of people who had just come from the ferry and only 1 person behind the desk who took a long time to check each person in (despite the fact that most rooms were reserved and pre paid). Can't they predict and staff up for that? I paid […] for extended parking and the clerk said she noted it on my parking slip... when I got to my room I saw it had not been noted, so had to return to the desk and wait in line again for it to be corrected. The room was unimpressive and a car alarm in the parking lot woke us up in the middle of the night. I will not be going back Read moreGenuine Expedia guest review
Response by Red Lion Hotel Port Angeles We would like to apologize for any inconveniences you experienced during your stay. I do want to apologize for the amount of time you had to wait to check into the hotel. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we hope to better serve you during your next stay.
"Description was misleading"
The room itself was okay and the location was fine. But the advertisement showed the picture as all units with "waterfront" and balconies. The room was titled "exterior" which only meant it was the back building. It had no view, no balcony, upstairs, no elevator. You get the picture. We won't stay there again. For the discounted rate of nearly $150 […] per night it wasn't such a good deal. However, the restaurants in the area were outstanding. We didn't eat in the hotel restaurant as the menu provided in the room was limited and only listed breakfast and lunch, no dinner. Read moreGenuine Hotels.com guest review
"Not that good"
Well the hotel looks like it would be a good place to stay. Red Lion typically is a good place. This room? One of the keys was not programmed. The free WIFI was not available. The room was musty and stale. The carpet and chair were stained. The bed was hard. All in all not what was expected. It is hard in this area to find a good place and Red Lion […] was an option. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Port Angeles We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are very displeased to see that there were some areas of concern regarding the cleanliness in your guest room and that it had an odor as well. Please be assured that these issues will be addressed with our staff. Thank you for your feedback you are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Bathrooms need. Redo"
Beds comfortable but mold in tub area. No brochures in the lobby of things to do. Wifi went out in our room, worked in the lobby.Genuine Expedia guest review
"Great access to the BC Ferry"
This hotel isn't the worst place I've ever stayed, but it's not great. The room smelled musty and moldy. There was a lot of mildew/mold stains in the bathroom grout. The carpet looked worn and dirty. The bed sagged in the middle. The housekeepers didn't replace enough towels or drinking cups. We ate at the Crab House restaurant our first night there. […] I would advise you to avoid it. I only had chowder and salad, but it was pretty bad. The chowder had big lumps of flour in it (I mean big, like the size of a cherry tomato) and the salad was well past its prime. The lettuce had an overall brownish tint to it. Yuk. The hotel sign said "We want to be number 1! Please rate us!" Well, I'm rating them, and they are defininately NOT number 1. I don't know what other options are in Port Angeles, but we'll probably look elsewhere on our next visit. Read moreGenuine Hotels.com guest review
"Good value, but not top tier"
Spent the long Labor Day weekend here with my family to visit Olympic National Park. Got a reasonable deal through Expedia and don't have any regrets about our stay. It fully met our expectations based on other reviews and information we found about the hotel prior to our visit.Genuine Expedia guest review
"Close to the Ferry"
The personnel were great, but not so the accomodations. Noisy A/C and Toilet. Restuarant not as good as it used to beGenuine Hotels.com guest review
"Musty but large"
Like mentioned in some other reviews, the hotel room smelled musty, and was generally humid. After a half an hour, we got used to the smell, but every time we came back to the room, it was very apparent. Its clear the hotel is quite old. The upside is that the room was quite large, and the shower was excellent.Genuine Hotels.com guest review
Response by Red Lion Hotel Port Angeles We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are very displeased to see that there were some areas of concern regarding the musty odor in your room. Please be assured that we will look into this issue. We do appreciate your feedback so that we are given the opportunity to address your concerns. We thank you very much and we hope to have the chance to serve you better in the near future. Kind Regards
"Nice room with water view"
We loved our room! We had a view of the water and a balcony that we could sit on and relax!!Genuine Expedia guest review
The location was great. But the price was too high for the quality and condition of the rooms.Genuine Hotels.com guest review
Response by Red Lion Hotel Port Angeles Please accept my sincerest apologies on behalf of our hotel. We appreciate you taking the time to post a review of your experiences at our property. We take your concerns seriously and the fact that you were not happy with the condition of your room, is disappointing. Your feedback is appreciated and we will make note of this situation to discuss with our team. Thank you for being a valued guest and we look forward to serving you in the future.
"A great hotel near the ferry!"
I highly recommend Red Lion Hotel. We stayed here the night before we took the ferry to Victoria BC and the night we got back. It is clean, the rooms are large, the staff is very pleasant. Try to get a room with a balcony overlooking the water- it's very worth the extra money. The Red Lion is working hard to be a first rate hotel in their class, and […] I think they achieved their goal- I have not one negative thing to say about it. A thoroughly enjoyable experience. You can walk along the shoreline right outside the hotel for quite a distance on a paved path. Read moreGenuine Expedia guest review
"Nice hotel with beach view"
We stayed for a day in the beach front room. Overall the stay was fine. The room was clean. And the ocean view was nice. On the bad side, bathroom door didn't have lock, and the bathroom fan didn't run. My biggest complaint was the bed, it was a poor quality mattress, and sinks in to the middle. And the bed is raised to 3 feet+ which is a concern for […] making out 2 year old sleep. Read moreGenuine Expedia guest review
Booked 2 rooms. Both rooms has a awful musty, moldy smell. Otherwise the room looked clean.Genuine Expedia guest review
Response by Red Lion Hotel Port Angeles Good afternoon~ I want to begin by thanking you for being a guest at Red Lion Hotel Port Angeles and taking the time to complete a review after you checked out of our hotel I want to apologize for your room having a musty scent. We have a wonderful location, directly on the Strait of Juan de Fuca. Being so close to the salt water can at times cause a musty smell, we try very hard to control this and I apologize that we have fallen short in doing so during your stay. We hope that you will allow us the opportunity to improve your experiences with us in the future. Thank you again for staying with Red Lion Hotels and providing us with your feedback. Kind regards, Hannah
Loud air conditioner.Genuine Hotels.com guest review
Room was not worth 159.00 room smelled so mouldy we couldn't get rid of smell. No microwave in room no toilet paper and no regular glasses.Genuine Expedia guest review
The room was standard, but the fee was too expensive.Genuine Expedia guest review
Response by Red Lion Hotel Port Angeles Good afternoon, I want to begin by thanking you for being a guest at Red Lion Hotel Port Angeles and taking the time review us on Expedia after you checked out of our hotel. I can understand how frustrating it would be to stay in a hotel that doesn’t feel like it offers the value for the price. I apologize that this was the case after your stay. We hope that you will allow us the opportunity to improve your experiences with us in the future. Kind regards, Hannah Hooper
"Pricey but 'OK' for a night. Close to ferry dock."
Staff very nice. Room was clean and bath products were nice. Pricey for what you get. Not even coffee in room. Restaurant on sight.Genuine Expedia guest review
Response by Red Lion Hotel Port Angeles Good afternoon, Thank you for taking the time to review the Red Lion Hotel Port Angeles on Expedia, after you checked out of our hotel. I want to apologize for the issues you encountered during your stay. I can understand how frustrating it would be to stay in a hotel that does not feel like it offers the value for the price. I am sorry that the coffee maker and coffee was hidden. We keep the coffee pot, regular and decaf coffee and tea in the slide out drawer of the credenza that the flat screen TV sits on top of. I can appreciate the importance of a comfortable room for the price and I apologize that is not what you experienced. We hope that you will allow us the opportunity to improve your experiences with us in the future. Kind regards, Hannah Hooper
Great viewGenuine Hotels.com guest review
We did not stay in the room they booked us, they room smelled extremely musty and even had a cigarette smell. I have asthma, that I told them when I booked room, I took one step into room and knew I could not go in let alone sleep in there. They would not give us an upgrade. The receptionist was absolutely wonderful and helped me get in contact with […] hotel.com and I was able to get a full refund. We were very disappointed, my husband and I rarely go away and ended up having to drive home and missed a family brunch that was the next morning. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Port Angeles Good afternoon~ Thank you for taking the time to review the hotel after you experiences. I would like to apologize that we have fallen short in providing a comfortable stay for you. It is disappointing for me to hear that that room seemed to have an order, as all of our rooms are non-smoking and we do our very best to enforce this policy. I would also like to apologize for the miscommunication in the different room types and rates that we offer. If available we are always willing to offer a room upgrade; however, our rates and availability do vary based on room type. I am sorry we did not have this available to offer you during your time with us. I am happy to hear that the FD and Hotels.com were able to work together to make sure your charges were taken care of appropriately. I hope that you will stay with us in the future so we can service you with our best foot forward. Kind regards, Hannah Hooper
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